28 Executive Support jobs in Australia

Mygration Pty Ltd is engaged by our client Located in Moonta, SA, 5558 has engaged us to recruit a Full-time Personal Care Assistant for a base salary within the range of $76,550 to $78,500 per year, depending on skill level. In addition, overtime and penalty rates are also available plus superannuation.
br>About the Role:
We are seeking a compassionate and dedicated Personal Care Assistant to join a supportive team in Moonta, providing high-quality care to residents in an aged care setting. This is a full-time position offering stability, competitive remuneration, and the opportunity to make a meaningful difference in the lives of others.
Duties:
• Deliver exceptional personal care to residents in line with individual care plans. < r>• upport residents’ independence, dignity, and emotional wellbeing.
• M nitor and report changes in residents’ conditions or concerns regarding care.
• F ster positive relationships with residents, families, and colleagues. < r>• P rticipate in workplace safety and continuous improvement initiatives. < r>Skills & Experience Required:
• C rtificate III in Aged Care, Individual Support, or equivalent qualification. < r>• M nimum 1 year of full-time experience in a similar role. < r>• N IS Worker Screening Clearance (issued within the last 5 years) is preferable. < r>• U -to-date flu vaccination and full COVID-19 immunisation. < r>• S tisfactory police check with no disclosures. < r>• O n reliable transportation. < r>• S rong teamwork skills and a commitment to long-term employment. < r>Why You'll Love Working here:
• R warding work that makes a real difference in residents' lives < r>• O going training and professional development opportunities < r>• S pportive team culture with regular staff recognition < r>• M dern facilities with quality resources < r>• C reer growth potential within our organization < r>
How to Apply:
If you're passionate about quality aged care and meet the requirements, we'd love to hear from you!
*All successful applicants must comply with Aged Care Quality Standards and complete orientation training. *
Please submit your resume and a cover letter outlining your experience and why you'd be perfect for this role.

We are seeking a passionate Personal Assistant to support the Head of Home Care and Transformation in a full-time permanent role, based in Sydney CBD.

Applications close: 27 July 2025 Sunday

About the Role

• Full-time Permanent (38 hours per week)
• Base pay + salary packaging benefits up to $18,550 (pay less tax) + 12% superannuation
• Hybrid work model (3 days in Sydney CBD, 2 days WFH)

About the opportunity

The Personal Assistant to the Head of Home & Community Care (HACC) and Transformation in Seniors Services will provide administrative support to ensure the smooth operation of daily activities through efficient calendar management, travel coordination and communication handling. This role requires exceptional organisational skills, discretion and the ability to manage multiple priorities in fast-paced environment.

Key responsibilities:

• Oversee activities to ensure alignment with budget, policy, and financial targets.
• Manage complex diaries, travel, meetings, and communications for the Head of Home Care, ensuring seamless daily operations.
• Prepare and coordinate high-quality documents, agendas, minutes, and meeting logistics.
• Support digital transformation and contribute to streamlined processes across Uniting.
• Foster effective relationships with clients and external partners, enhancing Uniting’s reputation.
• Collaborate with teams to deliver projects, avoid duplication, and drive continuous improvement.
• Champion Uniting’s values, uphold professional standards, and contribute to a positive, inclusive team culture.
• Maintain a strong focus on health, safety, wellbeing, and quality management in all activities.
• Engage actively in professional development and performance feedback processes.

Qualifications and Experience:

Essential

• Minimum 3 years of experience as a personal assistant or similar administrative role.
• Excellent organisational and time management skills.
• Strong written and verbal communication abilities.
• High level of discretion and confidentiality.
• Proficiency in Microsoft Office, Suite and calendar management tools.
• Ability to multitask and priorities effectively in a fast-paced environment.
• Strong attention to detail and accuracy.
• Professional demeanour and interpersonal skills.

Even Better

• Experience supporting senior executives or leadership teams.
• Knowledge of corporate policies and procedures.
• Event planning or coordination experience.
• Ability to adapt to changing priorities and work independently.
• Basic understanding of budgeting and expense tracking.
• Exposure to or understanding of the aged care or community services sector.

What we offer:

• Maximum allowable up to $8,550 salary packaging available (visit for more information).
• 500 referral bonus can be generously rewarded for referring a friend who joins Uniting.
• Extensive opportunities for professional growth across Uniting.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• Corporate discounts and cash-back programs with major retailers
• A supportive and inclusive and collaborative work environment.

p>Ready to apply?

We’d love to hear what drew you to Uniting and this opportunity. Please apply through the job portals.

p>For a confidential discussion about the role, please email Sarah from Uniting’s Talent Acquisition Team at for more information.

p>Employment with Uniting is subject to satisfactory background checks, which include National Police Checks and Reference Checks.

Who is Uniting?
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

U iting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Mygration Pty Ltd is engaged by our client Located in Meningie, SA, 5264 to recruit a skilled candidate for the following position: Personal Care Assistant for a base wage between $76,600- $78,600 per year, depending on skill level + Superannuation - Overtime and Penalty Rates are also available
br>ABOUT THIS ROLE:
Our client is a small community-based noted-for-profit home located in a small town of Meningie. Their modern, 30 bed home has a lovely outlook over the town and Lake. Our client is looking for an experienced Aged Care Registered Nurse to join the team focussed on ensuring an excellent quality of care to residents and by extension, their families.

DUTIES:

1. Deliver Exceptional Personal Care to Residents in Line with Individual Care Plans
• Helping residents with bathing, showering, and oral hygiene, ensuring comfort and dignity. < r>• upporting dressing and grooming, respecting personal choices (e.g., preferred clothing, hairstyle). < r>• A sisting with toileting and continence care, using appropriate aids (e.g., pads, commodes). < r>• A ding in mobility and transfers, using manual handling techniques and equipment (e.g., hoists, walkers). < r>• P oviding meal assistance, including feeding support, modified diets (e.g., pureed foods), and monitoring hydration. < r>• R viewing and adhering to individualized care plans developed by nurses or allied health professionals. < r>• A justing care approaches based on changing needs (e.g., increased support after a fall). < r>• D cumenting care provided and noting any unmet needs or concerns for follow-up. < r>
2. Support Residents’ Independence, Dignity, and Emotional Wellbeing < r>• All wing residents to do tasks independently (e.g., brushing teeth, washing hands) with minimal assistance. < r>• U ing motivational techniques (e.g., praise, encouragement) to boost confidence. < r>• E suring privacy during personal care (e.g., closing doors, using towels for coverage). < r>• U ing respectful language (e.g., asking permission before assisting). < r>• E gaging in meaningful conversations to reduce loneliness. < r>• R cognizing signs of depression or anxiety and reporting them to supervisors. < r>• F cilitating social interactions (e.g., encouraging participation in group activities). < r>
3. Maintain Compliance with Aged Care Standards, OH&S Policies, and Relevant Legislation
• E suring care aligns with dignity, choice, and quality of life principles. < r>• R porting any suspected abuse or neglect as per mandatory reporting laws. < r>• F llowing infection control protocols (e.g., hand hygiene, PPE use). < r>• A hering to safe manual handling to prevent resident or staff injuries. < r>• I entifying and reporting hazards (e.g., spills, faulty equipment). < r>• M intaining confidentiality of resident information. < r>• U derstanding consent and restraint policies (e.g., only using restraints if legally authorized). < r>
4. Monitor and Report Changes in Residents’ Conditions or Concerns Regarding Care < r>• Not ng appetite/weight loss, skin integrity (pressure sores), or mobility decline. < r>• M nitoring for signs of pain, infections (UTIs, wounds), or cognitive changes. < r>• U ing electronic or paper-based systems to log observations. < r>• E calating urgent concerns (e.g., sudden confusion, breathing difficulties) to nurses immediately. < r>• P rticipating in handover meetings to ensure continuity of care. < r>
5. Assist with Therapy Plans, Including Dementia and Behavioural Support Interventions
• A sisting with physiotherapy exercises (e.g., walking practice). < r>• E couraging participation in occupational therapy activities (e.g., puzzles, crafts). < r>• U ing validation techniques (e.g., reassuring confused residents). < r>• R directing agitation or aggression with calming strategies (e.g., music, walks). < r>• F llowing individual behaviour support plans (BSPs) for residents with complex needs. < r>
6. Foster Positive Relationships with Residents, Families, and Colleagues
• L arning their life stories, preferences, and routines for personalized care. < r>• P oviding updates on wellbeing while respecting privacy laws. < r>• A dressing concerns empathetically and directing them to appropriate staff. < r>• C llaborating in multidisciplinary teams (nurses, therapists, cleaners). < r>• R solving conflicts professionally and maintaining a positive work culture. < r>
7. Participate in Workplace Safety and Continuous Improvement Initiatives
• A tending fire drills, infection control training, and manual handling refreshers. < r>• R porting near-misses (e.g., a resident almost falling) to prevent future incidents. < r>
SKILLS & EXPERIENCE REQUIRED:
• C rtificate III in Aged Care, Individual Support, or equivalent qualification. < r>• M nimum 1 year of full-time experience in a similar role. < r>• N IS Worker Screening Clearance (issued within the last 5 years) is preferable. < r>• U -to-date flu vaccination and full COVID-19 immunisation. < r>• S tisfactory police check with no disclosures. < r>• O n reliable transportation. < r>• S rong teamwork skills and a commitment to long-term employment. < r>
How to Apply:
If you're passionate about quality aged care and meet the requirements, we'd love to hear from you!
*All successful applicants must comply with Aged Care Quality Standards and complete orientation training. *
Please submit your resume and a cover letter outlining your experience and why you'd be perfect for this role.

Location: ort Broughton, SA, 5522
Full-Time: Immediate start br>Reports to: Aged Care Facility Manager
Job Title: Personal Care Assistant
Salary range: $76,600 - $80,000 + Superannuation
Job Closure date: 30 days

About the Role:
Our client is a highly respected aged care provider in the Port Broughton region, renowned for its person-centred approach and commitment to enhancing the quality of life for seniors. With a strong reputation for compassionate care and modern, homelike facilities, they provide a supportive environment where residents are treated with dignity, respect, and individuality. We are seeking a full-time Personal Care Assistant to join their dedicated care team.
This is an opportunity to work in a well-resourced facility that values both its residents and staff, offering long-term career stability and the chance to make a profound difference in the lives of elderly individuals. In this role, you will provide hands-on personal care while fostering meaningful connections with residents, ensuring their physical, emotional, and social wellbeing is prioritised. You’ll be part of a collaborative team that upholds the highest standards of aged care, with ongoing training and professional development to support your growth in the sector. < r>
Key Duties & Responsibilities:

Resident-Centred Care & Support:
• Deliver high-quality personal care, including assistance with bathing, dressing, mobility, and mealtime support, tailored to each resident’s individual care plan.
• Provide emotional support and companionship, engaging residents in meaningful conversations and recreational activities. < r>• Assist with specialised care needs, including dementia support, palliative care, and behavioural interventions under the guidance of registered nurses. < r>
Health Monitoring & Documentation:
• Observe and report any changes in residents' physical or emotional condition to senior staff in a timely manner. < r>• Accurately document care provided and contributed to care plan reviews to ensure resident needs are continuously met. < r>• Support therapy and wellness programs, including gentle exercises, cognitive stimulation activities, and social outings. < r>
Safety & Compliance:
• Adhere strictly to infection control protocols, workplace health & safety policies, and Aged Care Quality Standards. < r>• Maintain a clean and hazard-free environment, ensuring resident rooms and communal areas meet hygiene standards. < r>• Participate in emergency response procedures, including fire drills and first aid interventions when required. < r>
Team Collaboration & Communication:
• Build trusting relationships with residents’ families, providing updates on care and addressing concerns with empathy and professionalism.
• Contribute to continuous improvement initiatives by sharing feedback and participating in staff meetings and training sessions. < r>
Skills & Experience Required:
• Certificate III in Aged Care, Individual Support, or equivalent qualification. < r>• Minimum 1 year of full-time experience in a similar role. < r>• NDIS Worker Screening Clearance (issued within the last 5 years) is preferable. < r>• Up-to-date flu vaccination and full COVID-19 immunisation. < r> Satisfactory police check with no disclosures.
• Own reliable transportation. < r>• Strong teamwork skills and a commitment to long-term employment. < r>
Why You'll Love Working here:
• Rewarding work that makes a real difference in residents' lives < r>• Ongoing training and professional development opportunities < r>• Supportive team culture with regular staff recognition < r>• Modern facilities with quality resources < r>• Career growth potential within our organization < r>
How to Apply:
Submit your resume and cover letter addressing your experience. Successful applicants will require valid working rights and must pass background checks.

Please note: We are acting as recruitment agents on behalf of our client. Employer details will be provided to shortlisted candidates.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go Where No Two Days Are The Same. **
At Travel + Leisure Co, we are vacation connoisseurs. Come join the fun of putting the world on vacation! We are seeking a dynamic and motivated Front Office Manager to join our **Port Dougla** s team.
**How You'll Shine**
As the Front Office Manager you will be responsible for ensuring the efficient day-to-day operation of the resort. This position interacts with owners and guests, all resort departments, the community and the corporate office as necessary. You will also be responsible for the following:
+ Motivate and inspire the front office team
+ Direct and promote a good working relationship between the various resort departments encouraging team work
+ Lead the recruitment, hiring and training of all staff, to assure adequate staffing levels at all times, within the budget guidelines
+ Assist the Resort Manager with the planning, implementing and monitoring of policy and procedure
**What You'll Bring**
To be successful in this role, you will have:
+ Proven management abilities
+ Availability and flexibililty to meet with clients to ensure highest standards are met and maintained within reason, this may include working weekend shifts and public holidays
+ Demonstrated experience in motivating, inspiring, training, coaching and disciplining employees
+ Excellent communication skills (both written and verbal)
+ Proven ability to recognise and solve problems in the workplace
+ Ability to multi task and work productively in a fast paced, changing environment
+ Experience in Resort Hospitality Management
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Discounted hotel stays across Australia, Fiji, New Zealand
+ Subsidised private health cover upon successful completion of probation
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**Additional Information**
**Job Number** 25126586
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Job Summary**
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Front Office Manager, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
You will lead the daily operations of the Front Office, with a focus on the Front Desk and Service Experience. This hands-on role plays a key part in delivering seamless arrivals and departures, elevating guest satisfaction, and supporting the overall financial success of the department. You'll collaborate closely with leaders and team members alike to ensure exceptional service delivery, foster team engagement, and uphold the highest standards of luxury hospitality.
**Candidate Profile**
+ Prior Front Office management experience in a 5-star luxury hotel.
+ Experience with Marriott International systems and standards is highly regarded.
+ Proficient in Opera Property Management System (PMS).
+ Strong problem-solving and decision-making skills.
+ Excellent communication and empathy when engaging with guests and team members.
+ Ability to provide clear, constructive feedback to enhance team performance.
+ Well-developed organizational and time management skills.
+ Demonstrates integrity and professionalism while fostering a collaborative team environment.
+ Driver's License is required.
**Core Work Activities**
**Maintaining Guest Services and Front Desk Goals**
+ Oversees daily operations, ensuring service excellence and adherence to brand standards.
+ Develops and implements plans to prioritize and organize workload to meet service and operational goals.
+ Responds to guest concerns, resolves conflicts, and handles complaints in a timely and professional manner.
+ Manages staffing levels to meet business needs while supporting operational and financial objectives.
+ Ensures regular and effective communication within the team, promoting alignment with business goals and recognition of high performance.
+ Understands and drives the department's contribution to overall hotel financial performance, actively working to achieve or exceed targets.
**Supporting Management of the Front Desk Team**
+ Demonstrates strong interpersonal and communication skills to lead, influence, and inspire team members.
+ Promotes sound business decision-making, acts with integrity, and leads by example in daily operations.
+ Fosters a culture of mutual trust, respect, and cooperation within the team.
+ Acts as a role model, consistently demonstrating professional behavior and high service standards.
+ Oversees daily operations and is capable of performing team member duties when required.
+ Maintains open and collaborative relationships with staff and encourages the same within the team.
+ Oversees all Front Office areas in the absence of the Front of House Manager.
**Ensuring Exceptional Customer Service**
+ Delivers service that exceeds guest expectations, focusing on satisfaction and loyalty.
+ Anticipates guest needs and provides guidance, feedback, and coaching to the team to ensure service excellence.
+ Addresses and resolves guest complaints promptly and professionally.
+ Acts as a positive ambassador for guest relations and service standards.
+ Empowers team members to take initiative and deliver outstanding customer service.
+ Monitors team interactions and provide constructive feedback for improvement.
+ Engages directly with guests to gather feedback on service levels and overall satisfaction.
+ Reinforces service expectations through regular communication and departmental meetings.
+ Continuously seeks opportunities to improve the guest experience.
**Managing Projects and Policies**
+ Implements and communicates the property's guest recognition and service programs.
+ Trains the team on adherence to credit policies and procedures to minimize financial risk.
+ Supervises same-day room selling procedures to optimize revenue and occupancy.
+ Oversees daily shift operations, ensuring compliance with brand standards, policies, and procedures.
+ Ensures consistent and fair application of property policies, including proper documentation and adherence to disciplinary procedures aligned with Standard and Local Operating Procedures (SOPs and LSOPs).
+ Supports and upholds the Peer Review Process.
**Supporting Human Resource Activities**
+ Supports the growth and development of team members through coaching, mentoring, and skills training.
+ Encourages open communication, regularly seeking employee feedback and acting on concerns.
+ Addresses employee satisfaction issues in collaboration with department leadership and Human Resources.
+ Assists in recruitment, interviewing, and selection of candidates with the appropriate skills and fit.
+ Facilitates onboarding and departmental orientation programs to ensure new team members are set up for success.
+ Participates in and supports progressive discipline processes as required.
**Additional Responsibilities**
+ Communicates effectively with peers, subordinates, and supervisors via phone, email, and in person.
+ Analyzes operational data to identify solutions and drive continuous improvement.
+ Keeps leadership and team members informed with timely updates and relevant information.
+ Performs all Front Desk duties as needed, including running shifts and supporting during peak times.
+ Actively participates in team meetings, ensuring consistent communication of departmental goals and priorities.
**Our Benefits**
+ Exclusive Discounts - Enjoy special rates on dining, spa, and hotel stays across all Marriott International properties for you, your family, and friends.
+ Life With the Works - Embrace flexibility with our lifestyle-focused program, offering adaptable working hours and locations, sabbatical leave to pursue your passions, and paid leave during your birthday month.
+ Learn and Grow - Take your career to new heights with globally recognised training programs, continuous development opportunities, and limitless career paths within Marriott International.
+ Wellbeing First - We genuinely care for our associates through our Employee Assistance Program, supporting your physical, emotional, and financial wellbeing.
+ Refer & Earn - Love where you work? Invite your friends and be rewarded through our Employee Referral Incentive program.
+ Be Part of Something Bigger - Join the largest hotel network in the world, committed to diversity, inclusion, and equality for all.
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower.
We channel this strength into our vision for evolving the future of hospitality.
We create a culture of warmth, empathy and respect, so we can build connections, celebrate success and create inclusive environments, together.
We are looking for a leader who places care at the center of their leadership, and is able to assist the Director of Rooms in delivering Hyatt's brand promise to our guests and colleagues.
**The Role**
In this key leadership role within the Rooms Division, you willensure the smooth, efficient and profitable operation of the Front Office department, achieving maximum sales, yield and guest satisfaction.
The role is responsible for Front Office operations including the Communications Team, Front Desk, Night Audit and our Regency Club. Working and partnering with other Hotel Departments will see you succeed in this role and ensure we maximize every opportunity to exceed our guest expectations.
**Role requirements:**
- Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
- Select, train, supervise, schedule, develop, and counsel employees according to policies and procedures.
- Work with our Groups Operations Manager to coordinate the arrival and departure of all tour and organised groups.
- Analyse guest satisfaction data and develop and implement plans to achieve established goals and targets.
**Our successful applicant will also;**
Have outstanding communication, presentation and problem solving skills
Have advanced Opera knowledge
Be an effective leader of people
Have previous experience in payroll management and rostering
Have a minimum of two years Front Office Management experience in a large hotel environment (400 rooms)
Thrive working in a fast paced environment where no two days are the same
Flexible availability to work rotating shifts, including weekends, evenings, and holidays
Applicants with Full working rights will be considered. A Police Check may be required.
**Benefits for working with Hyatt Include:**
Complimentary accommodation after 90 days of service (T&Cs apply)
Generous discounted accommodation worldwide within Hyatt
Discounted accommodation for associates as well as friend and family
Reward and recognition programs
Learning and development opportunities
Dry cleaning and discounted city parking
The opportunity to join an international group with endless career opportunities
**Primary Location:** Australia
**Organization:** Hyatt Regency Sydney
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** AUS009564
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Job Title: Office Manager ( Finance & Insurance)
Location: Seven Hills-2147 (NSW) br>Reports To: Director or General Manager
Employment Type: Full-Time
Salary: $75,000-$85,000+Superannuation

Job Overview:
We are seeking an experienced and highly organized Office Manager to oversee daily operations and administrative functions within our finance and insurance broking business. The ideal candidate will coordinate between teams, ensure compliance, streamline processes, and support both Australian and offshore staff. You will play a key role in keeping the business running efficiently and professionally.

Key Responsibilities:
General Office Administration
• Manage day-to-day office operations across finance, insurance, and support teams. < r>• ct as the primary liaison between the Australian office and Indian KPO staff. < r>• M intain calendars, schedules, and staff task trackers. < r>• O ersee document control, file management, and client record accuracy. < r>Team & Workflow Management
• A locate tasks to admin and operations staff. < r>• M nitor workload and ensure deadlines are met (e.g., renewals, settlements, client submissions). < r>• A sist with onboarding, training, and performance support of internal teams. < r>• C ordinate leave requests, timesheets, and team communication tools (e.g., Zoho People). < r>Compliance & Quality Control
• E sure processes follow AFCA, ASIC, and industry standards (Tier 1, MFAA/NCCP, FOS). < r>• R view client files for completeness and compliance before submission. < r>• T ack key deadlines (insurance renewals, loan lodgments, etc.) and flag risks. < r>Client Support & Relationship Management
• A t as a point of contact for escalated client issues. < r>• O ersee service delivery standards and ensure a seamless client experience. < r>• E sure timely issuance of insurance certificates, finance application updates, and documentation. < r>Software & Systems Oversight
• A minister core tools such as Zoho CRM, Zoho People, Xero, and CRM portals (e.g., ApplyOnline, Steadfast). < r>• M nitor workflows, update templates, and recommend automation improvements. < r>• S pport digital onboarding, e-signatures, and integrations with partners. < r>
Key Requirements:
• 3 years experience in office management or operations role (preferably in finance or insurance) < r>• S rong understanding of financial services, insurance broking, or mortgage processes < r>• H gh attention to detail and strong time management skills < r>• S rong communication and leadership skills < r>• F miliarity with CRM systems, finance/insurance software, and cloud-based tools (e.g. Zoho, Xero, ApplyOnline) < r>• T er 2 or Tier 1 General Insurance certification preferred (or willingness to obtain)

**Additional Information** Full Time
**Job Number** 25134542
**Job Category** Rooms & Guest Services Operations
**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Are you excited to work and create epic moments for guests at our multi-award-winning venues?**
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
**About the Hotel - W Melbourne**
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
**About the Department**
The **Welcome Desk** emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
Friendly, unscripted, real and connected, the **Whatever/Whenever** service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
With design nods to Melbourne's laneways and Batman's lair, our guests will be arriving in style and stealing the scene when they pull up in **Wheels** . Our Wheels talent put their spin on the norm, helping to ramp up the experience for guests as they arrive and depart via WHEELS.
**Why Choose W Melbourne?**
+ **Competitive Salary and Reviews:** Benefit from a competitive salary with merit increase and performance bonus every March.
+ **Mentor/Buddy Program:** Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
+ **Career Advancement:** Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
+ **Prime Location:** Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
+ **Birthday Perks:** Celebrate your birthday with a paid day off because we value our rockstars - YOU!
+ **Exclusive Discounts:** Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
+ **Community Engagement:** Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
+ **Award-Winning Workplace:** Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
**What We Expect of You**
+ Previous Front Office leadership experience in a luxury or lifestyle hotel.
+ Demonstrated experience with OPERA PMS is a plus.
+ A natural leader with a confident, proactive, and inspiring presence.
+ Keen to take on new challenges and grow within your career.
+ A balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brand.
**A Glance at What You Will Do**
+ Responsible for all Welcome functions and talent as well as security functions of the hotel
+ Areas of responsibility include: Wheels, Whatever/Whenever, Welcome Desk, Concierge, and Loss Prevention as applicable
+ As a department head, role is to direct and work with fellow Talent Coaches and talents to successfully execute all Welcome operations, including guest arrival and departure procedures
+ Works to establish a safe and secure environment for all guests and associates
+ Strives to continually improve guest and talent satisfaction and maximise the financial performance of the department
+ Maintains knowledge of daily house-count, arrivals/departures, WHO's scheduled in-house group names, background, activities, locations, and times, as well as special requests/arrangements
_W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at_ ** **
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.