54 Facilities Management jobs in Australia

Description
At Amazon, we are always looking for highly passionate, driven, and customer-obsessed leaders who thrive in fast-paced environments and love tackling complex challenges. Our Operations Managers are the backbone of Amazon Logistics (AMZL), ensuring that every package moves efficiently through our network and reaches our customers on time, every time.
This isn't just an operations role-it's an opportunity to lead, innovate, and make a real impact on the
way we deliver smiles to millions of customers. If you are someone who loves problem-solving, driving
continuous improvement, and leading high-performing teams, this is the role for you!
The Operations Manager (OM) is a critical leadership role responsible for overseeing daily logistics
operations, driving process improvements, ensuring safety and compliance, and leading teams to meet
Amazon's customer promise.
As an OM, you'll be directly responsible for supervising a team of Shift Managers and their direct reports meanwhile, you will report to the Site Lead of your Delivery Station.
Key job responsibilities
Key job responsibilities
- Manage and develop a team of Shift Managers and their direct reports.
- Proxy duties for the Site Lead.
- Review the operational forecast and determine productivity requirements the delivery station.
- Support all safety programs to ensure a safe work environment for all associates and Delivery
service providers.
- Proactively identify and lead process improvement initiatives and Lean tools.
- Analyze shift performance against relevant business objectives, and put in place actions to improve our operational excellence.
- Manage resource (manpower) plan and oversee shifts patterns managed by direct reports
including hours booking and staff holiday management.
A day in the life
A day in the life
You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve
the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately,
and cost-effectively as possible. Along with your peers, you'll ensure that all workflows run smoothly
and that customer expectations are met.
About the team
Amazon Logistics (AMZL) handles 'last mile' delivery duties in partnership with third-party distribution
businesses. We utilize creative thinking and continuous improvement initiatives to get millions of
physical products into the hands of our customers. Our goal is to make our customers' delivery
experience as smooth as possible while focusing on continuous improvement.
There are two sides to what we do. Our 'under the roof' (UTR) associates process millions of products
for dispatch to our delivery teams. Meanwhile, our 'on the road' (OTR) people ensure the safe and
timely delivery of packages to our customers
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Title:
Business Operations Manager
Who We Are
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space, and cyberspace for the Department of Defense, Intelligence Community, NASA, and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT, and cybersecurity.
This role is with KBR's Government Solutions U.S. division. This project will provide the Customer's Headquarters facilities and outlying buildings with services necessary to ensure optimal performance and utilization of the facility infrastructure, including, but not limited to, Operation & Maintenance (O&M), recapitalization, renovations, design, construction, records management, repairs to correct identified deficiencies or adverse impacts to operational capabilities, and improvements leveraging innovative and technological solutions.
Who You Are
KBR seeks a seasoned Business Operations Manager who, with broad autonomy, will lead the administrative and operational facets of one or more government services projects within the framework set by the Program Manager, customer needs, and contractual obligations. This role demands a professional who has honed their skills over at least a decade, with a minimum of five years in a management capacity, adept at navigating the complexities of project oversight and skilled at driving interdepartmental coordination to surpass review and approval benchmarks.
What You'll Do
As a Business Operations Manager, you will:
+ Ensuring the seamless 24x7 functioning of mission-critical environments, recognizing the paramount need for continuous infrastructure availability
+ Institute organizational structure, define departmental responsibilities, and form positive working relationships between internal functional areas improving communication and overall project management for the program.
+ Coordinate and streamline operational process, procedure and reporting across multiple sites
+ Support the Program Manager in reviewing business systems administration, resources, procedures and methods to improve operational effectiveness, utility and efficiency
+ Sustaining and enhancing client relationships through consistent communication, providing updates on KBR's initiatives, suggesting enhancements, responding to evolving requirements, fostering collaborative dynamics, and soliciting client feedback to gauge KBR's performance
+ Provide and lead an appropriately skilled workforce to carry out the functions of the SOW
+ Responsible for: Ensuring community of support during Contractor personnel change; Interfacing Contractor Officer (CO), COTR, and GPOC; Delivery of all site specific contract requirements
+ Coordinate, supervise, and plan the total work effort associated with renovations and capital improvement work
+ Establish procedures, develop, and implement programs for Mission critical and increase efficiencies
+ Act as the central point of contact for COTR or GPOC for facilities related work
+ Responsible for notifying GPOC on facilities significant events; Ability to compile summaries of events, critical actions accomplished, plans for completion or remediation and brief to site management in various forums
+ Responsible for the management of Work Orders to include resource management and interfacing with customer representatives
+ Adhering strictly to contractual terms to prevent revenue loss and maximize financial outcomes
+ Systematically managing risks by conducting regular evaluations and pinpointing substantial business risks for KBR, as delegated by the Program Manager or Deputy Program Manager
+ Anticipating future client needs and on contract growth opportunities by conducting thorough onsite assessments of client operations and proposing comprehensive project strategies
+ Utilizing analytical tools and methodologies to assess client organizations, secure engagements with considerable profitability potential, and guide the transformation of the client's current operations to their future state
+ Advocating for a culture that prioritizes Quality and Safety throughout all program aspects.
+ Instituting processes and protocols to accurately and promptly track and report data across all sites, ensuring compliance with contractual reporting requirements
+ Embracing new challenges with a propensity for inventive problem-solving and the enhancement or creation of procedures for optimized outcomes
This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space. The Business Operations Manager will be expected to travel between our facilities in Alice Springs and the local area. This position is expected to be onsite 100%.
Requirements
+ A degree in Finance, Business, or Accounting from an accredited university
+ Demonstrated experience working on programs utilizing foreign currency
+ Demonstrated analytical skills and programmatic planning for budgeting and contract management oversight
+ Demonstrated ability to meet short timelines
+ Possess an active TS/SCI U.S. Security Clearance with Counterintelligence polygraph or Host Nation PV clearance
+ A wealth of experience, with a minimum of 10 or more years experience in roles of increasing responsibility and complexity, preferably within a program managing 250+ personnel
+ A track record of establishing and maintaining practices that ensure maximum efficiency and effectiveness, supported by an analytical approach that leverages historical data to optimize equipment reliability and costs
+ Demonstrated expertise in strategic planning, organizing, directing, decisive problem-solving, and the ability to engage effectively with both staff and clients at all levels
+ Knowledge of process improvement models (e.g. LEAN/Six Sigma, ISO 9000)
+ Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to: project schedule, scope, cost, risk, and deliverables and related metrics
+ Experience planning and implementing large-scale facility and logistics projects
+ Knowledge of U.S. government exercise or crisis management communities and experience planning, coordinating and executing support to special events
+ Familiarity with 24/7/365 operational environment
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

**DESCRIPTION**
**You will make an impact in the following ways:**
+ Responsible for all functions and financial metrics for the branch; including managing expenses to include meeting PBIT and manage WIP.
+ Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
+ Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
+ Responsible for all functions and financial metrics for the branch.
+ Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
+ Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
+ Manages compliance with health, safety, and environmental standards and compliance.
+ Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
+ Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions
+ Decision quality - Making good and timely decisions that keep the organization moving forward
+ Develops talent - Developing people to meet both their career goals and the organization's goals
+ Drives results - Consistently achieving results, even under tough circumstances
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
+ Industry experience is advantageous
**QUALIFICATIONS**
**Compensation and Benefits:**
+ Annual Salary commensurate with experience
+ Superannuation
+ Participation in an annual variable compensation (bonus) program
+ Income protection insurance
+ PC software/hardware and a range of vehicles
+ Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
**_At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._**
**Job** General Management
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID** 2417268
**Relocation Package** No

**About Cognizant**
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
**The role**
**Responsibilities**
In this role your responsibilities will include but not be limited to:
· Revenue and margin forecasting processes, including limited data entry/reporting
· Maintenance and update of resource planning models, including tracking of key metrics and providing advice to business on necessary improvements
· Provide key support to Sales Operations inputs, reporting and maintenance
· Build out and maintenance of AU country balanced scorecard and play a role in APJ reporting and BI initiatives.
· Build out of AU/NZ level reporting and analysis and support for commercial teams
· Program management of operational improvement initiatives, notably margin improvement
· Support for establishment of dashboarding initiatives
· Contribution to requirements and testing of group system initiatives (eg. UPLF, SO process)
· End to end process review and improvement
· Support for business where quantitative/analytical capability is required
· Modelling of new business initiatives
· Play a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etc
· Assist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.
· Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJ
**Experience**
To be successful in this role, you will have
+ Proven experience as SM Operations or relevant role
+ Understanding of business functions such as HR, Finance, Delivery, etc.
+ Demonstrable competency in Sales Operations, strategic planning and business development
+ Sound knowledge of data analysis and performance/operation metrics
+ Aptitude in decision-making and problem-solving
+ Experience of implementing and running large scale reporting
+ Sound knowledge of Workforce planning practices, metrics etc
+ Experience in Project Management (planning, stakeholder management, governance, reporting)
+ Skills in developing and maintaining BI and Reporting tools
+ Experience of performance reporting and incentive schemes
+ Experience in professional services (IT, Consulting)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Microsoft's Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As a **Critical Environment Operations Manager** , you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, Office 365, Xbox, OneDrive and the Microsoft Azure platform.
Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**This role is based in Melbourne, Australia.**
**Australian Citizenship is required.**
**Responsibilities**
**Responsibilities** :
+ Empower a culture of safety, security, and compliance in all aspects of our Datacenter operations
+ Lead a team of Mechanical, Electrical and Control System professionals supporting Microsoft's online services
+ Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in our Datacenters
+ Maximize Critical Environment (CE) availability to ensure optimal operational efficiency
+ Reduce high-impact and human-error Critical Environment (CE) incidents year over year
+ Deliver on cost/energy efficiency initiatives
+ Ensure routine reporting to effectively manage and analyze our Power/Temperature/Relative Humidity, and SLA monitoring
+ Establish and enhance strong working relationships and engagement with our Engineering Groups (EGs), and business partners
+ Work with regional and global peers to share and build best practices across the entire datacenter portfolio
**Qualifications**
**Required Qualifications:**
+ High School Diploma or equivalent AND 2+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure).
While not required, we also look for the following **Preferred Qualifications** **:**
+ 5+ years experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) AND 5+ years experience working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) AND Experience managing budget $500k+ Bachelor's Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field.
+ 3+ years experience in leading a diverse, technical team.
+ Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications, Leadership Development Certifications, PMP, CDCP.
+ Bachelor's Degree or Technical College certification in mechanical or electrical engineering and/or services
+ Experience working on large scale CE projects
+ Experience with the operation of IT infrastructure (Servers, SANs, Networking, etc.)
**Background Check Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
+ **Citizenship Verification: This position requires verification of Australian Citizenship to meet federal government security requirements.**
+ NV1/2, PV Clearance Assessment: This position may require an enhanced background check conducted through the Australian Government Security Vetting Agency.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

The Role
Weatherford is seeking an experienced **Operations Manager** based in Brisbane, Queensland for our Wireline Products division to ensure the delivery of consistent and superior service, safety, quality, and technical support while maximizing operational efficiency and minimizing costs. This role reports to the Regional Operations Manager.
Key Responsibilities
+ Deliver exceptional field operations management with focus on customer satisfaction and service quality excellence.
+ Lead and motivate field operations teams through coaching, mentoring, and performance management.
+ Ensure optimal resource utilization and manage budgetary requirements to meet financial goals.
+ Maintain the highest standards of Health, Safety, Environment, Quality, and Reliability (QHSSE) across all operations.
+ Conduct regular customer Service Quality Review meetings and monitor competitor activities.
+ Lead continuous improvement initiatives and participate in recruitment of high-performing teams.
+ Foster a culture of accountability, trust, and open communication across the organization.
Qualifications
+ 10+ years of oil and gas industry experience with mandatory Wireline operations experience.
+ 5+ years of operations management and people leadership experience.
+ Strong leadership and management skills with ability to balance competing priorities.
+ Proven track record in building and maintaining strong internal and external relationships.
+ Experience in business management, budget control, and financial responsibility.
+ Demonstrated focus on customer service delivery with extensive knowledge of oilfield equipment and services.
+ Safety leadership experience with commitment to QHSSE excellence.
+ Ability to work in office environment with 10-20% travel requirements and international mobility.
+ Weatherford offers competitive compensation, career growth opportunities, and a dynamic work environment with a global team of professionals.
_Please note only shortlisted candidates will be contacted._
#LI-CP1

**Seeking: Producer of Perfect Vibes at Parmelia Hilton Perth**
Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city's best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.
Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.
**Welcome to A World of Opportunities**
Why do we enjoy working here? This is more than just a workplace.
Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
**A World of Rewards**
+ **Personal Development** programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
+ **A chance to make a difference** through our Corporate Responsibility programmes - Find out what and how we are doing ( **Team Member Travel Program:** discounted hotel nights from $70 per night around the world with GO HILTON!
+ **25% off Food and Beverages** (subject to individual outlets)
+ **Smart uniform provided** andlaundered
+ **Complimentary fresh and healthy** **meals** when on-duty catering
+ **Team Member Referral Program -** offered at a rate of $100 per successful referral
+ **Modern and inclusive** Team Member areas
+ **Recognition** non-stop all year long!
**Responsibilities:**
+ Run the show, wow the guests, keep costs in check, staff up, and stick to the brand standard
+ Awareness of trends and proposing ideas to build the range and quality of our services
+ Boost guest happiness and keep the good vibes flowing with everyone
+ Keep the team sharp, tackle performance issues, build and lead the Events Team
+ Always ready to jump in and help other departments when needed!
**About You:**
+ Hold a full working right in Australia with prior experience in event operations
+ Hold or be eligible to hold a current Approved Manager's Card
+ Strong knowledge of the hotel/leisure/service sector
+ Record of success in Events, specifically the ability to deliver profit, control costs, and build customer loyalty
+ Exceptional communication and leadership skills to build a winning team
+ Ideally based in the Perth Metropolitan Area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Event Operations experience in a managerial position in a hotel/Events Centre or similar
+ Degree or diploma in Hotel Management or equivalent
+ Passion for delivering exceptional levels of guest service
**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!**
**H** ospitality **I** ntegrity **L** eadership **T** eamwork **O** wnership **N** ow
**Job:** _Sales_
**Title:** _Conference & Event Operations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BR64_
**EOE/AA/Disabled/Veterans**

Description
Join our team and play a pivotal role in launching and expanding our External Fulfillment program in Australia. You will be at the forefront of building partnerships, influencing stakeholders, and driving the success of our sellers in a dynamic and high-pressure environment.
External Fulfilment (EF) team is seeking highly motivated Operations Manager for launching and expanding EF program in Australia. The successful candidate will be responsible for supporting our carriers and selling partners interactions, and expansion of the program. This will be a diverse and highly visible role requiring a strong aptitude for building partnerships with and influencing a wide range of stakeholders at every level of the business. You will establish yourself as a Subject Matter Expert (SME) in a fast moving, ambiguous and high-pressure environment, relentlessly advocating for our sellers with partners who have multiple competing priorities.
Interfacing with the Tech, Retail, Supply Chain, Transportation and Operations team, you will contribute to the development of customer-centric fulfillment.
The role includes interfacing with the Third Party Carriers and being the main POC for all internal teams such as Transportation, Retail and Supply Chain. The main tasks will be management, control and direction for the carrier operations. The main objective is to continuously improve the level of service that the carriers provides to our customers
___
There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.
Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.
Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.
This position requires full-time in-office presence 5 days per week at our CBD location.
Key job responsibilities
- Manage and control performance, cost and capacity of Logistics provider
- Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL
- Contribute and lead expansion projects within the Australia External Fulfillment to support business and selection growth
- Scope, develop and implement end to end technical/business solutions for new EF nodes
- Own the performance of the EF nodes and responsible for success of sellers on boarded in EF programs.
- Work with our transportation team to identify opportunities to launch new carriers, and manage performance of our integrated carriers
- Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
- Ensure for each integration that requirements and resources both internal / external are available to deliver success
- Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across various Amazon's teams
- Support and manage critical relations with external partners from the initial phase of the project to its execution and train them to the required Amazon processes
- Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management
- Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale
- Willingness to travel to EF sites
A day in the life
In this role, you will be instrumental in shaping the future of our fulfillment operations. You will work closely with various teams, including Tech, Retail, Supply Chain, Transportation, and Operations, to develop customer-centric solutions. Your day will involve leading expansion projects, implementing technical and business solutions, and ensuring the success of our sellers. You will also engage with external partners, manage carrier relationships, and contribute to process improvements and cost optimization initiatives.
About the team
Our External Fulfillment team is dedicated to providing exceptional service to our sellers and customers. We are a collaborative and innovative group, committed to driving growth and enhancing the customer experience. By joining our team, you will have the opportunity to work with talented professionals, contribute to meaningful projects, and be part of a supportive and inclusive environment.
Learn More about Amazon Australia ( Qualifications
- Bachelor's degree
- 5+ years of experience in operations, retail and/or consulting, with a history of owning/ driving results
Preferred Qualifications
- Strong data analysis skills with experience in SQL, Visual Basic, and Power BI
- Demonstrated ability to interpret complex data and draw actionable business insights
- Proven track record of successful project delivery within scope, time, and budget
- Exceptional problem-solving capabilities with attention to detail
- Outstanding communication skills with ability to influence stakeholders at all levels
- Experience managing multiple priorities while maintaining high quality standards
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Are you a technical professional interested in joining an elite team and learning the skills necessary to maintain one of the world's largest information system infrastructures? If so, we are currently expanding our infrastructure management team and are looking for proven technology managers with experience in people management, strong technical understanding, and the drive to take AWS Data Centre Operations to the next level.
We are looking for a people manager who can collaborate, lead, and mentor a team of skilled Data centre Technicians with a variety of skills. You will be responsible for Data centre operations with a focus on continuous improvement to ensure we continue to deliver the highest level of service to our customers.
Key job responsibilities
The successful candidate will have experience creating/devising strategies, mentoring people in all levels, sponsoring projects and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on-call rotation. All candidates should be willing to work both independently and managing their teams effectively. Work prioritization, organisational skills, effective communication, and the ability to react quickly are critical to being successful. In addition to strong knowledge in Data Centres, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Centre Space. This team works in an environment that operates 24/7.
DCO Managers are front-line leaders that ensure all aspects of our hardware and network systems are operational within our Data Centre sites. You will guide a team of technical professionals to support this endeavor, along with frequent engagement of the following activities:
* Prioritize and assign trouble tickets to data centre technicians and operators, and routinely reviewing the ticket queue for large events and address accordingly.
* Guide, train, and educate data operations technicians on the best practices related to all service owner issues
* Manage and deliver mid-size projects
* Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
* Manage a diverse team of data technicians with varying skills
* Maintain the on-call schedule coordinating absence and vacations
* Recruit and train data technicians to ensure appropriate staffing levels
* Write and deliver performance reviews for staff
* Constantly improving all our processes and procedures. We believe there is nothing we cannot improve!
* Assisting & managing relationships with external vendors & contractors.
* Ensuring we adhere to and exceed local Health & Safety standards in all our Data centres.
* Creating and maintaining metrics of all aspects of our Data centres and utilising those metrics to drive positive improvements.
* Assisting in implementing service methodologies that include incident management, problem management, change management, capacity management.
Hold or be able to attain an Australian Government Security Vetting Agency clearance (see the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 4+ years people management experience with direct reports in an IT related field
- 4+ years experience in managing IT systems
- In-depth knowledge and understanding of change concepts, problem and incident management
Preferred Qualifications
- Bachelor's degree in an IT-related field or equivalent professional or military experience
- Project Management experience
- Linux/UNIX certification and/or administration experience.
- Hardware architectures knowledge and troubleshooting experience.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.