58 Field Operations jobs in Australia

Field Sales Operations, ANZ GSO

Sydney, New South Wales Amazon

Posted 8 days ago

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Job Description

Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
AWS is seeking a senior Field Sales Operations professional to partner with a senior sales leader to drive operational excellence supporting accelerated business growth.
This is a high influence position that is expected to drive operational improvements through data-driven decision making, providing strategic insight to senior leaders. Success in this position requires someone who can effectively balance strategic thinking with hands-on data analysis, while collaborating across AWS functions including Finance, Marketing, and Central Operations teams. This role is pivotal in shaping the future of the business through customer segmentation and territory planning, driving growth initiatives and operational excellence.
Key job responsibilities
- Working with leadership and other Sales Operations Managers to support the business unit's weekly/monthly/quarterly/yearly cadence, performance management, annual goals, budgeting and ongoing forecasting processes
- Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, insights and dashboards to drive key business decisions across ANZ.
- Lead the development and provision of routine and ad-hoc analytic reports to AWS senior management regarding strategic initiatives, partner segment performance, performance against goals, etc. Ensure reports contribute to business insight and decision-making, and minimize overall report burden.
- Lead the modelling and development of recommendations for coverage/capacity/ competency planning aligned with targeted customer segmentation/verticals.
- Drive insights and strategic projects to increase efficiency and/or effectiveness internal in the Sales Operations team and in the field.
- Contribute to the modelling and development of recommendations for segment coverage/capacity/competency planning aligned with targeted customer segmentation/verticals.
A day in the life
You hold a high quality bar and are an effective multi-tasker who can navigate a deadline-driven environment with grace and efficiency. You are comfortable interpreting and applying policy to decision making with empathy. You create and maintain strong working relationships across all levels and disciplines.
About the team
The Field Sales Operations team are part of the ANZ Sales Operations and Strategy team; advisors and partners to ANZ sales leaders driving sales success through operational excellence. The team sits within the APJ and Global Sales Operations organisation.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years of finance, business management and sales operations experience
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience defining, refining and implementing sales processes, procedures and policies or equivalent
Preferred Qualifications
- Experience working within a high-growth, technology company
- Experience presenting to senior leadership
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.

AusPEX Field Support Representative (FSR)

Perth, Western Australia KBR

Posted 5 days ago

Job Viewed

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Job Description

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based in RAAF Base Pearce.
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
This advertiser has chosen not to accept applicants from your region.

AusPEX Field Support Representative (FSR)

Melbourne, Victoria KBR

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based at RAAF Base East Sale .
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
This advertiser has chosen not to accept applicants from your region.

AusPEX Field Support Representative (FSR)

Sale, Victoria KBR

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based at RAAF Base East Sale .
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
This advertiser has chosen not to accept applicants from your region.

AusPEX Field Support Representative (FSR)

KBR

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based at RAAF Base East Sale .
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
This advertiser has chosen not to accept applicants from your region.

Field Support Representative (FSR) Electronic Flight Bag

Townsville, Queensland KBR

Posted 5 days ago

Job Viewed

Tap Again To Close

Job Description

Title:
Field Support Representative (FSR) Electronic Flight Bag
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF, ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) and IC3SPO directives.
The FSR acts as a trusted advisor and first point of contact for users requiring support with EFB systems, ensuring timely resolution of issues, consistent application of best practices, and alignment with operational standards. The FSR also contributes to the broader sustainment and development of the EFB capability through technical writing, business analysis, testing, and system configuration.
This is a full-time, permanent role, based in Townsville, with opportunities to support wider ADF locations as required.
In this position you will have responsibility of:
+ Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) and IC3SPO direction.
+ Provide Ground Support & Training to ADF EFB users.
+ All support requests made directly to the FSR are actioned within 24 hours, where actioned means that action has commenced to resolve their query, issue; or other support needs. (KPI)
+ Provide technical advice and direction to users, consistent with the Service approved TMP, training materials and courseware.
+ Provide support to the EFB system administration and engineering team with respect to requirements definition, system architecture, development and execution of test plans.
+ Develop knowledge of JMPS IOT assist local Mission Planning System users.
+ Maintain administrative responsibilities IAW KBR policy, including but not limited to Workday Goals and Milestones.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working within or closely alongside the Australian Defence Force.
+ Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
+ Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
+ Skilled in developing training content, support materials, and providing structured instruction to end-users.
+ Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
+ Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).
Desirable:
+ Background in aviation as aircrew, maintenance, or operations.
+ Understanding of SharePoint, mobile device management (MDM) systems, and Mission Planning Systems.
+ Prior experience within the Defence Industry or in support of ADF aviation operations.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
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Field Support Representative (FSR) Electronic Flight Bag

Brisbane, Queensland KBR

Posted 5 days ago

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Job Description

Title:
Field Support Representative (FSR) Electronic Flight Bag
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF, ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) and IC3SPO directives.
The FSR acts as a trusted advisor and first point of contact for users requiring support with EFB systems, ensuring timely resolution of issues, consistent application of best practices, and alignment with operational standards. The FSR also contributes to the broader sustainment and development of the EFB capability through technical writing, business analysis, testing, and system configuration.
This is a full-time, permanent role, based at RAAF Base Amberley, with opportunities to support wider ADF locations as required.
In this position you will have responsibility of:
+ Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) and IC3SPO direction.
+ Provide Ground Support & Training to ADF EFB users.
+ All support requests made directly to the FSR are actioned within 24 hours, where actioned means that action has commenced to resolve their query, issue; or other support needs. (KPI)
+ Provide technical advice and direction to users, consistent with the Service approved TMP, training materials and courseware.
+ Provide support to the EFB system administration and engineering team with respect to requirements definition, system architecture, development and execution of test plans.
+ Develop knowledge of JMPS IOT assist local Mission Planning System users.
+ Maintain administrative responsibilities IAW KBR policy, including but not limited to Workday Goals and Milestones.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working within or closely alongside the Australian Defence Force.
+ Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
+ Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
+ Skilled in developing training content, support materials, and providing structured instruction to end-users.
+ Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
+ Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).
Desirable:
+ Background in aviation as aircrew, maintenance, or operations.
+ Understanding of SharePoint, mobile device management (MDM) systems, and Mission Planning Systems.
+ Prior experience within the Defence Industry or in support of ADF aviation operations.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
This advertiser has chosen not to accept applicants from your region.
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Manager, Data Center Operations Management

Sydney, New South Wales ServiceNow, Inc.

Posted 5 days ago

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Job Description

**Data Center Services Manager Location: Remote, Sydney Australia**
ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.
We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.
Sitting in the center of our cloud, the Cloud Infrastructure team is building the infrastructure-as-a-service (IaaS) that is the basis for all services offered by ServiceNow to our enterprise IT customers. We are laser-focused on building an innovative, scalable and feature-rich IaaS for enterprise IT.
We employ the brightest and most forward-thinking cloud infrastructure engineers on the planet. We have offices in Amsterdam, Dublin, London, Kirkland, San Diego, San Francisco, Sydney, Melbourne, Tokyo, Singapore, Santa Clara and many other locations all working as a distributed team.
Come join the Cloud Infrastructure team and make your mark building the industry-leading Enterprise IT Cloud!
We are seeking a results-driven Manager to lead our Data Center Services - Operations team. This leadership role will oversee the planning, execution, and continuous improvement of regional data center operations and infrastructure efforts. The ideal candidate is a strategic thinker with deep technical knowledge, proven operational rigor, and exceptional people leadership skills. The expectation is this person will lead from the front, onsite and hands-on will be required
+ Lead and grow a high-performing regional team of engineers focused on operating and improving our colocation data center footprint.
+ Develop and execute team roadmaps aligned with company objectives, operational SLAs, and infrastructure growth.
+ Manage workflow for day-to-day operations
+ Capacity management, deployment and forecasting
+ Budgeting and stock management
+ Hardware break fix knowledge
+ Site coverage as needed
+ Facility evaluations
+ Builds and deployments
+ Provide technical and managerial oversight across system operations, standards and engineering documentation
+ Promote a high-performance culture with clear goals, coaching, feedback, and recognition.
+ Foster collaboration and accountability across remote teams.
d projects
**To be considered, the hiring team is after someone with**
+ 8+ years in data center operations, infrastructure engineering, or related technical leadership.
+ 4+ years of experience managing teams, including remote or global teams.
+ Experience managing large-scale colocation environments and vendor relationships.
+ Proficiency in change management, incident response, capacity planning, and documentation systems.
+ Strong organizational and analytical skills with a bias for action.
+ Excellent communication and interpersonal skills across technical and non-technical audiences.
+ Team management with proven track record of success
+ Data center build, design, and operations experience.
+ Deep technical understanding General knowledge of data center facilities and infrastructure including power, HVAC, structured cabling, rack management and security.
+ Working knowledge of networking/server architecture and hardware.
+ Process oriented and experienced in process development.
+ Strong analytical skills with the ability to multi-task several unrelated issues.
+ Must be able to travel domestically and internationally.
+ Excellent General documentation skills with particular emphasis on technical processes and standards.
+ Knowledge and experience in ITIL process methodologies is a plus.
+ Proven ability to function independently in ambiguous situations with a record of success.
+ Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.
+ Proven ability to lead cross-functional teams in highly-technical, multi- discipline
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.

Field Service Technician

Brisbane, Queensland The Toro Company

Posted today

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Job Description

Toro Australia is thrilled to offer an exciting opportunity for a skilled Field Service Technician to join our Equipment team in Brisbane, QLD.
Reporting to the Service Manager, Equipment, this role will be responsible for the mechanical work involved in repair, maintenance and servicing of turf maintenance related equipment within a nominated region in support of a wider national network.
What Will You Do?
+ Effectively managing field service priorities and schedules.
+ Ensuring our service fleet vehicle's safety, cleanliness, and proper resourcing.
+ Coordinating and performing various mechanical tasks in repairing, maintaining, and servicing turf maintenance-related equipment.
+ Establishing and maintaining relevant service-related information.
+ Providing product service training to clients as required.
+ Build and maintain a customer base to promote the ongoing financial growth of the Service Centre.
+ Participating in regular internal product-based training to meet and exceed OEM service standards.
What Do You Need?
+ Ability to work independently and in a team environment
+ Experience in the maintenance and repair of mobile equipment, including hydraulic and electrical systems, diesel and petrol engines
+ Ability to use test and diagnostic equipment to determine the cause of mechanical or electrical problems
+ Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external customers
+ A valid Australian Motor Vehicle License
We encourage applications from candidates of all backgrounds, abilities, and experiences. At our company, diversity is celebrated, and we are committed to creating an inclusive workplace where everyone feels valued and respected.
Who Are We?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
How To Apply?
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via the website toro.com.au/jobs-at-toro. Only shortlisted candidates will be contacted.
This advertiser has chosen not to accept applicants from your region.

Technician - Field Service

Laverton, Western Australia Cummins Inc.

Posted 1 day ago

Job Viewed

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Job Description

**DESCRIPTION**
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We are seeking a talented Heavy Diesel Field Service Technician to join our Laverton branch, primarily supporting our Rail team with repairs and maintenance, while also assisting across our On-Highway and Power Generation departments.
**In this role, you will make an impact in the following ways:**
+ Complete repairs and maintenance of heavy diesel products and attend to breakdowns in the field, this will be on an on-call roster
+ Diagnose and repair engines
+ Inspect and replace components as required
+ Engine rebuilding and reconditioning
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Relevant Heavy Diesel trade qualification - Heavy Vehicle Mechanic/Plant Mechanic (to Australian standards)
+ Experience as a Diesel Mechanic in the service and maintenance of rail heavy diesel products and similar applications is preferred (ideally with an OEM)
+ Valid Australian Driver's license required
**_At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law._**
**QUALIFICATIONS**
**Additional Information:**
+ Full Time / 38 hours per week
+ Morning Shift (6:00am - 14:06pm)
+ Overtime as required - Penalty rates paid for all work above 38 hours
+ All your Safety equipment / PPE and uniforms are provided and laundered
+ Domestic Relocation from across Australia _may_ be offered for the right candidate
+ The successful candidate will be required to participate in an afterhours on-call roster every 6 weeks
+ **_Local Valid Drivers License is required_**
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2417470
**Relocation Package** Yes
This advertiser has chosen not to accept applicants from your region.
 

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