105 Field Support jobs in Australia

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based at RAAF Base East Sale .
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based at RAAF Base East Sale .
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based at RAAF Base East Sale .
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
Field Support Representative (FSR) Electronic Flight Bag
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF, ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) and IC3SPO directives.
The FSR acts as a trusted advisor and first point of contact for users requiring support with EFB systems, ensuring timely resolution of issues, consistent application of best practices, and alignment with operational standards. The FSR also contributes to the broader sustainment and development of the EFB capability through technical writing, business analysis, testing, and system configuration.
This is a full-time, permanent role, based in Townsville, with opportunities to support wider ADF locations as required.
In this position you will have responsibility of:
+ Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) and IC3SPO direction.
+ Provide Ground Support & Training to ADF EFB users.
+ All support requests made directly to the FSR are actioned within 24 hours, where actioned means that action has commenced to resolve their query, issue; or other support needs. (KPI)
+ Provide technical advice and direction to users, consistent with the Service approved TMP, training materials and courseware.
+ Provide support to the EFB system administration and engineering team with respect to requirements definition, system architecture, development and execution of test plans.
+ Develop knowledge of JMPS IOT assist local Mission Planning System users.
+ Maintain administrative responsibilities IAW KBR policy, including but not limited to Workday Goals and Milestones.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working within or closely alongside the Australian Defence Force.
+ Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
+ Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
+ Skilled in developing training content, support materials, and providing structured instruction to end-users.
+ Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
+ Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).
Desirable:
+ Background in aviation as aircrew, maintenance, or operations.
+ Understanding of SharePoint, mobile device management (MDM) systems, and Mission Planning Systems.
+ Prior experience within the Defence Industry or in support of ADF aviation operations.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
Field Support Representative (FSR) Electronic Flight Bag
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF, ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) and IC3SPO directives.
The FSR acts as a trusted advisor and first point of contact for users requiring support with EFB systems, ensuring timely resolution of issues, consistent application of best practices, and alignment with operational standards. The FSR also contributes to the broader sustainment and development of the EFB capability through technical writing, business analysis, testing, and system configuration.
This is a full-time, permanent role, based at RAAF Base Amberley, with opportunities to support wider ADF locations as required.
In this position you will have responsibility of:
+ Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) and IC3SPO direction.
+ Provide Ground Support & Training to ADF EFB users.
+ All support requests made directly to the FSR are actioned within 24 hours, where actioned means that action has commenced to resolve their query, issue; or other support needs. (KPI)
+ Provide technical advice and direction to users, consistent with the Service approved TMP, training materials and courseware.
+ Provide support to the EFB system administration and engineering team with respect to requirements definition, system architecture, development and execution of test plans.
+ Develop knowledge of JMPS IOT assist local Mission Planning System users.
+ Maintain administrative responsibilities IAW KBR policy, including but not limited to Workday Goals and Milestones.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working within or closely alongside the Australian Defence Force.
+ Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
+ Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
+ Skilled in developing training content, support materials, and providing structured instruction to end-users.
+ Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
+ Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).
Desirable:
+ Background in aviation as aircrew, maintenance, or operations.
+ Understanding of SharePoint, mobile device management (MDM) systems, and Mission Planning Systems.
+ Prior experience within the Defence Industry or in support of ADF aviation operations.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Job Title:
Technical Support - Desktop Support - On-site Sydney
Job Description
The End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix Catalyst site in Sydney, as well as remote assistance across ANZ with their information technology across a range of Windows and Mac devices.
The role involves the setup, configuration and support of local site infrastructure including machine software and hardware, printers and networks.
Looking to grow your IT career in a hands-on, fast-paced environment? Our End User Support team is seeking an IT Support Specialist for a 5-month maternity cover position on a Fixed Term Hire basis.
The IT Support Specialist provides on-site technical assistance in our Sydney office while also supporting teams across ANZ remotely.
This role is perfect for someone eager to expand their technical expertise, and enhance stakeholder experience. You'll be the go-to person for troubleshooting, setup, and maintenance of hardware, software, networks, telephony, and local IT infrastructure.
**What You'll Be Doing:**
+ **Desktop & User Support** - Install, configure, and troubleshoot **Windows & Mac devices** , manage accounts, and track IT assets.
+ **Network & Connectivity** - Assist with **LAN/WAN troubleshooting** , patching, and basic network admin tasks.
+ **Telephony & VoIP** - Support local **VoIP infrastructure** , diagnose issues, and coordinate handset replacements.
+ **Server & Security** - Perform basic **server troubleshooting** , ensure **patching and security compliance** .
+ **Printers & IT Equipment** - Provide **first-level printer support** , maintain video conferencing and smart board systems.
+ **Process & Compliance** - Follow **IT security guidelines** , PCI/COPC standards, and contribute to documentation & knowledge sharing.
**What You Bring:**
+ **3+ years of IT experience** , with at least **2 years in an IT company** in a similar remote or on-site support position
+ Strong skills in **Windows & Mac support, troubleshooting, and hardware/software setup**
+ Understanding of **networking (WAN/LAN), VoIP, and Active Directory**
+ Ability to **diagnose & resolve** IT issues independently
+ Experience working with **O365, Microsoft Office, network printers, and enterprise applications**
+ Great communication skills and a **customer-first** mindset
+ **Bonus Points If You Have:**
+ Experience with **Cisco networking, Linux, or Uninterruptible Power Supply (UPS) systems**
**Why Join Us?**
At Concentrix, you'll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace.
Apply today and take the next step in your IT career!
Location:
AUS Sydney - Level 21-Suite 1, 175 Pitt Street
Language Requirements:
Time Type:
Full time
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Job description

As a Customer Service Representative, you'll be the primary point of contact for our customers, providing exceptional support and resolving inquiries with a positive and helpful attitude. You'll be instrumental in ensuring customer satisfaction and building lasting relationships.

Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Provide accurate information about products/services, pricing, and policies.

Troubleshoot and resolve customer issues, complaints, and concerns efficiently and effectively.

Document all customer interactions accurately in our system.

Identify opportunities to upsell or cross-sell products/services when appropriate.

Collaborate with other departments to ensure a seamless customer experience.

Stay up-to-date on product knowledge and company procedures

Requirements

High school diploma or equivalent; some college preferred.

1+ years of experience in a customer service role

Excellent verbal and written communication skills.

Strong active listening skills

Problem-solving aptitude

Ability to multitask, prioritize, and manage time effectively

Patience, professionalism, and a positive attitude

Ability to work independently and as part of a team.

**?**
Fortune Global 500 ? ? ?UPS ? ?
**?:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**?:**
?
UPS?

**Tru?c khi b?n n?p don xin vi?c, hãy ch?n tùy ch?n ngôn ng? c?a b?n t? các tùy ch?n có s?n ? trên cùng bên ph?i c?a trang này.**
Khám phá co h?i ti?p theo c?a b?n t?i t? ch?c Fortune Global 500. Hình dung các kh? nang d?i m?i, tr?i nghi?m van hóa b? ích c?a chúng tôi và làm vi?c v?i các nhóm d?y tài nang giúp b?n tr? nên t?t hon m?i ngày. Chúng tôi hi?u nh?ng gì c?n thi?t d? d?n d?t UPS trong tuong lai - nh?ng ngu?i có kh? nang k?t h?p d?c dáo gi?a nang l?c v?i ni?m dam mê. N?u b?n có t? ch?t và kh? nang lãnh d?o b?n thân ho?c nhóm, s? có nh?ng vai trò s?n sàng d? b?n trau d?i k? nang và dua b?n lên m?t t?m cao m?i.
**Mô t? công vi?c:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**Lo?i nhân viên:**
Lâu dài
UPS cam k?t cung c?p m?t noi làm vi?c không có tình tr?ng phân bi?t d?i x?, qu?y r?i và tr? thù.