83 Field Service Mechanic jobs in Australia

**Job Description Summary**
The Field Service Engineer is responsible for developing and maintaining strong relationships with both internal and external customers while driving customer satisfaction through Service Excellence. Installing and maintaining electronic equipment in Imaging modalities, primarily MRI and CT and Nuclear Medicine. This role is servicing the Wollongong, Illawarra & South Coast NSW region.
**Job Description**
**Essential Responsibilities**
+ Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
+ Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
+ Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
+ Ensure timely completion of Field Modification Instructions (FMI's).
+ Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
+ The Field Service Engineer retains ownership of the problem until it is resolved.
+ The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
+ Keep management and commercial account managers fully aware of all developments in the installed base.
+ Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
+ Report regularly to management in accordance with reporting guidelines/procedures.
+ Complete other assignments and projects as directed.
+ Follow the alert procedure for system down.
+ Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
+ Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
+ Accurately complete and lodge all service documentation in a timely manner within company guidelines.
+ Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.
+ Ensure that parts usage/ordering is optimized from both the companies and the customer's perspective.
**Quality Specific Goals**
+ Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.
+ Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
+ Ensure timely job dispatch closure and send customer reports as required by company guidelines.
+ Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
**Qualifications & Requirements**
+ Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
+ Relevant licenses as required by Federal or State Legislation (eg: Radiation Licenses and Electrical Licenses) and Work Cards (eg: White Card)
+ The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.
**Vaccine for Preventable Diseases**
**Healthcare Sector Australia - Vaccine for Preventable Diseases**
+ Depending on location, some States have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.
+ GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.
+ To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.
**Desired Characteristics**
+ Technical capability to work on Imaging Equipment preferred.
+ Ability to learn new technologies quickly and a willingness and commitment to continuous learning/improvement and extension of skills across both modalities.
+ Previous experience interpreting schematic diagrams and following technical reference manuals to perform effective repair and planned maintenance of electronic and electro-mechanical equipment.
+ Strong commitment and experience working within strict workplace safety standards and guidelines.
+ Solid fault-finding and problem-solving techniques.
+ Demonstrated ability/experience working on various computer networking systems.
+ Ability to plan and organize work requirements effectively using proven personal time management, planning, reasoning and prioritizing skills.
+ Strong and demonstrable interpersonal skills / customer relationship management abilities.
+ Strong ability to communicate often complex technical issues to the customer in an "easy to understand" manner.
+ Demonstrated ability to work effectively in a team environment and experience working with both internal and external customers to achieve solution focused service outcomes.
+ High work standards, quality, strong work ethic.
+ Ability to travel is essential for business or training purposes.
+ Working overtime as required.
**Additional Information**
**Relocation Assistance Provided:** No

Field Service Engineer
**Location:** Cardiff, NSW, Australia, 2285
**Company:** Chart Industries
**_Ensuring Chart's Success._**
Main purpose of job
1. To ensure new and aftermarket Howden products are installed, operated and maintained to Howden standards and client requirements within Australia and overseas in a safe and reliable way.
2. To assist customers with product challenges, product performance and training, along with assisting the Service Sales person in generating quotes and winning business.
**_What Your Day-to-Day Activities Will Be._**
Accountabilities
1. Commissioning of New Compression Installations
o Check the installation and alignment of equipment. Start machinery, check vibrations and temperatures and run the for a test period on Howden Screw, Piston and Centrifugal compressors.
o Complete a Commissioning Report including check sheets and a Practical Completion Certificate for contract closures.
o Ensure the machine is ready for full production service.
2. Servicing of Existing Compression Installations
o Undertake servicing in terms of customer planned maintenance contracts, equipment overhauls, carry out required maintenance and produce a report of work done in order to comply with the Service Level Agreement
3. Site/Project Management
o Manage contract staff, liaise with client representative/s, budget management, and maintain schedules including progress reports, OHSE management, quality control management, equipment management and accommodation management to ensure acceptable results for Howden and the Clients.
4. Troubleshooting
o Carry out detailed machinery analysis, interpret results and liaise with Howden engineering department on how to most efficiently resolve customer problems.
5. Aftermarket Sales Support
o Assist Sales Manager with scope of works and site activities to carry out the works.
o Visit site with Sales manager
6. Legal, Health and Safety
o Take all reasonable care for own personal health and safety, as well as for that of everyone who may be affected by your action in your workplace.
o Liaise and co-operate with company management with regards to the current health and safety legislation and obligations within the location and area where you performing your duties.
7. Training
o Train customers and fellow Field Service Engineers on the installation, operation and maintenance of Howden Screw, Piston and Centrifugal compressor equipment and applications.
**_Your Education Should Be._**
o Qualified technician.
o Demonstrated experience in solving complex issues logically in the field
o
**_Your Physical Work Environment Will Require._**
o Technical/mechanical solutions - choosing the solution - more than one way to deal with a problem.
o Personnel Issues - safe work approach over scheduling challenges.
o Take decisions to repair or replace.
o When to refer a customer to the Manager if they are not satisfied with the decision/solution presented.
o Decide if work is being performed safely or should it stop and be re-assessed.
**_Your Professional Experience Should Be._**
o Minimum 5 years working experience on industrial compression units installed in chemical, Power and oil and gas industries including Howden Screw, Piston and Centrifugal compressors.
o Minimum 5 years working experience on KK&K and Peter Brotherhood turbines units installed in chemical, Power and oil and gas industries.
o Ability to remain calm in stressful environment and under pressure.
o Demonstrated ability to work with software and control systems.
o Excellent verbal and written skills and able to communicate at all levels - technicians that are being supervised through to plant engineers and management.
o Demonstrable focus on working safely for self and others.
**_Chart is an equal opportunity employer._**
**_Need an Accommodation._**
Need an accommodation **with your job application or recruitment process** ? Let us know! Chart Industries welcomes qualified individuals with disabilities and provides reasonable accommodations for the hiring process. Don't hesitate to contact the (Human Resources Department) at or to discuss your needs.
Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.
Chart complies with applicable local, state, and federal statutes governing "equal employment opportunity" and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.

**Description**
**Field Service Engineer**
+ Work with world leading technology business at the forefront of innovation.
+ Role based in Hobart, TAS
+ Access to thousands of learning courses to upskill on Percipio.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here .
**Do Work That Matters**
Leidos Security Enterprise Solutions is a leading supplier of security screening technologies, including X-ray, Millimetre Wave Body Scanning, and IMS (Ion Mobility Spectrometry) Explosive Trace Detection, to various industries in the Asia Pacific Region and worldwide.
**Your New Role and Responsibilities**
We are seeking a Field Service Engineer based in Tasmania to support our latest screening technologies across Tasmania. Working closely with established Field Service Engineers based in Hobart & Launceston, this role involves servicing customer sites across the state.
Key Responsibilities include:
+ Performing preventive maintenance, upgrades and repairs at customer sites.
+ Managing customer relationships and providing support both in person and via the phone.
+ Completing service, expense and weekly time reports.
+ Responding to customer issues and seeing them through to resolution.
+ Contribute to the team's focus on improving service delivery performance.
+ Participating in ongoing training to up-skill and enhance product knowledge.
**What You'll Bring to Make An Impact:**
+ Experience servicing electronic and mechanical equipment.
+ A good understanding of computers and Windows operating systems (automation programming and/or Linux OS experience desirable).
+ A current driver's license and the ability to travel across Tasmania, including at short notice as part of the on-call roster.
+ Strong customer service and communication skills.
+ Familiarity with containerization technologies, particularly Kubernetes will be high regarded.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This position requires the successful applicant to be an Australian Citizen and able to hold and maintain an Aviation Security Identification Card (ASIC)._
**Diverse Team Members, Shared Values and a Common Purpose**
Leidos is an equal opportunities organization and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 to 2 interviews (depending on seniority of role) & background checks.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
**Introduction:**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
**How will you make an impact?**
Serving as a field service engineer with expertise in Chromatography & Mass Spectrometry, you will have a vital role in assisting our customers. Your duties will involve working with advanced instruments to provide service, technical expertise, and support. You will be integral in addressing critical customer issues and conveying feedback to our global and local teams, all while developing your professional skills.
**What will you do?**
+ Conduct professional on-site Installation, Preventative Maintenance, and Repairs of Thermo Fisher Scientific equipment, focusing on Chromatography & Mass Spectrometry products and providing assistance with other instrumentation when necessary
+ Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, PM reports and Service Reports.
+ Interpret customers' needs and take ownership for problem resolution.
+ Partner with global specialist teams, use digital tools to provide remote resolution and improve the customer experience
+ Lead partner concerns to quickly resolve customer issues, maintain customer happiness and improve processes
+ Be a strong and efficient communicator with customers, our support teams and commercial teams
+ Travel throughout a designated service region at short notice to support Thermo Fisher's products
+ Accurately maintain parts inventory, test equipment, tools, and technical data
+ Ensure that critical metrics are met and achieve Customer Satisfaction objectives
**Required Qualifications:**
+ Bachelor's degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
+ Requires a minimum of 3 years of relevant instrument experience in field service engineering, experience working with Chromatography and/or Mass Spectrometry is desirable
+ Candidate must possess excellent communication skills to represent the company in a professional manner.
+ Outstanding interpersonal skills as well as analytical and planning skills.
+ Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
+ Ability to adapt and thrive through organizational change and uncertainty.
+ Embodies company 4i values of integrity, intensity, innovation, and involvement.
+ Able to travel up to 30% of the time including interstate and international travel
**What's in it for you?**
+ A competitive salary and performance related bonus structure
+ Access to Thermo Fisher's global University
+ Exposure to market leading & innovative technologies
+ Career development opportunities in a leading global organisation
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**DESCRIPTION**
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We have opportunities for talented Field Service technicians to join our team specialising in engine repairs and maintenance for our Mackay branch.
**_Let Cummins train you to be an engine expert!_**
**In this role, you will make an impact in the following ways: **
+ Complete repairs and maintenance of heavy diesel products and attend to breakdowns in the field, this will be on an on-call roster
+ Diagnose and repair engines
+ Inspect and replace components as required
+ Engine rebuilding and reconditioning
+ Work with other major OEM's such as Hitachi, Komatsu, Liebherr
**RESPONSIBILITIES**
**To be successful in this role you will need the following: **
+ Relevant Heavy Diesel trade qualification - Heavy Vehicle Mechanic/Plant Mechanic or Diesel Fitter (to Australian standards)
+ Experience as a Diesel Mechanic in the service and maintenance of heavy diesel products, mining equipment, power generation on engines and similar applications is preferred (ideally with an OEM)
**QUALIFICATIONS**
**Additional Information:**
+ Full Time / 38 hours per week
+ On Call Roster
+ Overtime as required - Penalty rates paid for all work above 38 hours
+ All your Safety equipment / PPE and uniforms are provided and laundered
+ Domestic Relocation from across Australia _may_ be offered for the right candidate
+ **_Local Valid Drivers License is required_**
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID**
**Relocation Package** Yes

**DESCRIPTION**
We are looking for a talented Diesel Technician to join our high performing team in Darwin, NT.
In this role you will diagnose and complete repairs to engines at the customer's site.
**You will make an impact in the following ways:**
+ Engage customers in a courteous and professional manner. Anticipates and ensures prompt and efficient attention to customer needs.
+ Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete repairs, including identifying and preparing required parts and tools.
+ Perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
+ Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
+ Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
+ Identify additional service opportunities with customer.
+ Complete training in line with skill and business requirements.
+ Maintain service vehicle and tools for cleanliness and proper operation.
+ Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
+ Complete in workshop repairs as required
**RESPONSIBILITIES**
**Additional Information:**
+ Full Time / 38 hours per week
+ On Call Roster 1 week per month
+ Overtime as required - Penalty rates paid for all work above 38 hours
+ All your Safety equipment / PPE and uniforms are provided and laundered
+ Domestic Relocation from across Australia _may_ be offered for the right candidate
+ _Local Valid Drivers License is required_
+ _Remote Area Travel Required_
**To be successful in this role you will need the following:**
+ Apprentice Trained Engine Technician (Cert III) or equivalent
+ Basic level of workshop or field service experience required
+ Intermediate level knowledge of and/or experience with engine products
+ Heavy Vehicle Experience preferred
+ HR License preferred
+ _Cummins experience preferred but not essential_
+ _Power Generation (Mechanical) experience preferred but not essential_
Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters
**QUALIFICATIONS**
**Additional Information:**
+ Full Time / 38 hours per week
+ On Call Roster 1 week per month
+ Overtime as required - Penalty rates paid for all work above 38 hours
+ All your Safety equipment / PPE and uniforms are provided and laundered
+ Domestic Relocation from across Australia _may_ be offered for the right candidate
+ _Local Valid Drivers License is required_
+ _Remote Area Travel Required_
**To be successful in this role you will need the following:**
+ Apprentice Trained Engine Technician (Cert III) or equivalent
+ Basic level of workshop or field service experience required
+ Intermediate level knowledge of and/or experience with engine products
+ Heavy Vehicle Experience preferred
+ HR License preferred
+ _Cummins experience preferred but not essential_
+ _Power Generation (Mechanical) experience preferred but not essential_
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID**
**Relocation Package** No

Toro Australia is thrilled to offer an exciting opportunity for a skilled Field Service Technician to join our Equipment team in Bendigo, VIC. Reporting to the Service Manager, Equipment, this role will be responsible for the mechanical work involved in repair, maintenance and servicing of turf maintenance related equipment within a nominated region around Bendigo, VIC in support of a wider national network.
What Will You Do?
+ Effectively managing field service priorities and schedules.
+ Ensuring our service fleet vehicle's safety, cleanliness, and proper resourcing.
+ Coordinating and performing various mechanical tasks in repairing, maintaining, and servicing turf maintenance-related equipment.
+ Establishing and maintaining relevant service-related information.
+ Providing product service training to clients as required.
+ Build and maintain a customer base to promote the ongoing financial growth of the Service Centre.
+ Participating in regular internal product-based training to meet and exceed OEM service standards.
What Do You Need?
+ Ability to work independently and in a team environment
+ Experience in the maintenance and repair of mobile equipment, including hydraulic and electrical systems, diesel and petrol engines
+ Ability to use test and diagnostic equipment to determine the cause of mechanical or electrical problems
+ Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external customers
+ A valid Australian Motor Vehicle License
We encourage applications from candidates of all backgrounds, abilities, and experiences. At our company, diversity is celebrated, and we are committed to creating an inclusive workplace where everyone feels valued and respected.
Who Are We?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
How To Apply?
Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page shortlisted candidates will be contacted.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials
**Job Description**
**Introduction:**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.
How will you make an impact?
Serving as a field service engineer with expertise in Chromatography and Spectroscopy, you will have a vital role in assisting our customers. Your duties will involve working with advanced instruments to provide service, technical expertise, and support. You will be integral in addressing critical customer issues and conveying feedback to our global and local teams, all while developing your professional skills.
What will you do?
+ Conduct professional on-site Installation, Preventative Maintenance, and Repairs of Thermo Fisher Scientific equipment, focusing on Chromatography & Spectroscopy products and aiding with other instrumentation when necessary
+ Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, PM reports and Service Reports.
+ Interpret customers' needs and take ownership of resolution.
+ Partner with global specialist teams, use digital tools to provide remote resolution and improve the customer experience
+ Quickly resolve customer issues, maintain customer happiness and improve processes
+ Be a strong and efficient communicator with customers, our support teams and commercial teams
+ Travel throughout a designated service region at short notice to support Thermo Fisher's products
+ Accurately maintain parts inventory, test equipment, tools, and technical data
+ Ensure that critical metrics are met and achieve Customer Satisfaction objectives
**Required Qualifications:**
+ Bachelor's degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
+ Requires a minimum of 5 years of relevant instrument experience with Chromatography and/or Spectroscopy, in field service engineering is desirable
+ Candidate must possess excellent communication skills to represent the company in a professional manner.
+ Outstanding interpersonal skills as well as analytical and planning skills.
+ Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
+ Ability to adapt and thrive through organizational change and uncertainty.
+ Embodies company 4i values of integrity, intensity, innovation, and involvement.
+ Able to travel up to 30% of the time including interstate and international travel
What's in it for you?
+ A competitive salary and performance related bonus structure
+ Access to Thermo Fisher's global University
+ Exposure to market leading & innovative technologies
+ Career development opportunities in a leading global organisation
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Job Description Summary**
As a Field Service Engineer for GE HealthCare you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing and maintaining electronic medical equipment across Imaging modalities.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
The Field Service Engineer is responsible for developing and maintaining strong relationships with both internal and external customers while driving customer satisfaction through Service Excellence. Installing and maintaining electronic equipment in Imaging modalities.
**Essential Responsibilities**
+ Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
+ Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
+ Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
+ Ensure timely completion of Field Modification Instructions (FMI's).
+ Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
+ The Field Service Engineer retains ownership of the problem until it is resolved.
+ The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
+ Keep management and commercial account managers fully aware of all developments in the installed base.
+ Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
+ Report regularly to management in accordance with reporting guidelines/procedures.
+ Complete other assignments and projects as directed.
+ Follow the alert procedure for system down.
+ Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
+ Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
+ Accurately complete and lodge all service documentation in a timely manner within company guidelines.
+ Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.
+ Ensure that parts usage/ordering is optimized from both the companies and the customer's perspective.
**Quality Specific Goals**
+ Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.
+ Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
+ Ensure timely job dispatch closure and send customer reports as required by company guidelines.
+ Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
**Qualifications & Requirements**
+ Mechanical/Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
+ Relevant licenses as required by Federal or State Legislation (eg: Radiation License, Electrical Licenses) and Work Cards (eg: White Card)
+ The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.
**Healthcare Sector Australia - Vaccine for Preventable Diseases**
+ Depending on location, some States have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.
+ GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.
+ To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.
**Desired Characteristics**
+ Technical capability to work on Diagnostic Imaging such as CT, Nuclear Medicine, X-ray and MRI preferred.
+ Ability to learn new technologies quickly and a willingness and commitment to continuous learning/improvement and extension of skills across both modalities.
+ Previous experience interpreting schematic diagrams and following technical reference manuals to perform effective repair and planned maintenance of electronic and electro-mechanical equipment.
+ Strong commitment and experience working within strict workplace safety standards and guidelines.
+ Solid fault-finding and problem-solving techniques.
+ Demonstrated ability/experience working on various computer networking systems.
+ Ability to plan and organize work requirements effectively using proven personal time management, planning, reasoning and prioritizing skills.
+ Strong and demonstrable interpersonal skills / customer relationship management abilities.
+ Strong ability to communicate often complex technical issues to the customer in an "easy to understand" manner.
+ Demonstrated ability to work effectively in a team environment and experience working with both internal and external customers to achieve solution focused service outcomes.
+ High work standards, quality, strong work ethic.
+ Ablility to travel is essential for business or training purposes.
+ Working overtime as required.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
+ Flexible working options including working from home and flexible hours
+ Competitive salary
+ 5 weeks leave (ask about "take 5")
+ Generous leave & family policies
+ Extensive professional development
+ Comprehensive Employee Assistance Program that offers counselling services to you and your family (work and personal issues)
**Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must be prepared to undergo a background check which includes a police check.**
**Additional Information**
**Relocation Assistance Provided:** No