11 Finance Business Support jobs in Australia
Director of Finance & Business Support- InterContinental Hayman
Hayman Island, Queensland
IHG
Posted 25 days ago
Job Viewed
Job Description
**About Us**
IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
**About the role**
As the **Director of Finance** and Business Support, you'll direct the hotel's financial operations and ensure the security of the hotel's assets. Reporting on the financial state of the hotel, you'll also make recommendations to improve hotel profitability. You'll be the first point of contact for all hotel financial and accounting related issues with owners, auditors (internal and external) and regulatory agencies and provide timely financial analysis and reporting for effective decision making. In addition, you'll drive superior financial performance of the hotel and provide business support to key stakeholders of the business.
**Position title: Director of Finance Salary range: $170,000 - $180,000 per annum, not inclusive of superannuation** .
**The first three months will be based on Hayman Island and then the role will be based in the Sydney office, located at InterContinental Sydney, Circular Quay. Travelling once every second month or per quarter to the island, as per the business needs.**
**Your day to day**
In this role, you'll take the lead on managing the hotel's financial operations while supporting a high-performing team to deliver service that exceeds expectations. You'll direct daily financial activity, assign work to maintain optimal staffing, and support team development through coaching, goal setting, and targeted training. You'll work closely with HR where necessary and maintain strong connections with owners, asset managers, regulatory agencies, and key stakeholders.
A critical part of your role will be enhancing financial acumen across the business, hosting regular finance meetings and on-the-job training to build capability. Guest experience remains a core focus, as such you will ensure financial processes like payment options and dispute resolutions support a seamless stay. Leveraging financial analysis, market trends, and ROI evaluations, you'll identify opportunities to maximise returns, manage budgets, and implement strategies to improve cost efficiency and profitability.
You'll also oversee compliance with payroll systems and legislative standards to ensure timely and accurate staff payments. With a strong focus on responsible business practices, you'll maintain robust internal controls, ensure audit readiness, manage contracts, and uphold company policies and government regulations. From financial forecasting to capital project analysis, you'll play a vital role in driving the hotel's long-term success and owner satisfaction.
**What we need from you**
The ideal candidate will hold at least a bachelor's degree or higher qualification in Accounting, Finance, or Commerce, and bring a minimum of 4-8 years of experience leading hotel accounting or audits.
Strong leadership is essential, with the ability to guide and inspire teams while fostering a culture of accountability and continuous improvement. You'll need excellent communication and analytical skills, enabling you to interpret complex financial data, influence stakeholders, and support strategic decision-making. A collaborative mindset and a proactive approach to driving change will position you for success in this dynamic, fast-paced environment.
**What we offer**
World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields. An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more. Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses. IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & Perkbox platform with an extensive list of lifestyle and retail discounts redeemable across a multitude of businesses across the world.
Please visit InterContinental Hayman Island's Careers Page for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ's.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
**About the role**
As the **Director of Finance** and Business Support, you'll direct the hotel's financial operations and ensure the security of the hotel's assets. Reporting on the financial state of the hotel, you'll also make recommendations to improve hotel profitability. You'll be the first point of contact for all hotel financial and accounting related issues with owners, auditors (internal and external) and regulatory agencies and provide timely financial analysis and reporting for effective decision making. In addition, you'll drive superior financial performance of the hotel and provide business support to key stakeholders of the business.
**Position title: Director of Finance Salary range: $170,000 - $180,000 per annum, not inclusive of superannuation** .
**The first three months will be based on Hayman Island and then the role will be based in the Sydney office, located at InterContinental Sydney, Circular Quay. Travelling once every second month or per quarter to the island, as per the business needs.**
**Your day to day**
In this role, you'll take the lead on managing the hotel's financial operations while supporting a high-performing team to deliver service that exceeds expectations. You'll direct daily financial activity, assign work to maintain optimal staffing, and support team development through coaching, goal setting, and targeted training. You'll work closely with HR where necessary and maintain strong connections with owners, asset managers, regulatory agencies, and key stakeholders.
A critical part of your role will be enhancing financial acumen across the business, hosting regular finance meetings and on-the-job training to build capability. Guest experience remains a core focus, as such you will ensure financial processes like payment options and dispute resolutions support a seamless stay. Leveraging financial analysis, market trends, and ROI evaluations, you'll identify opportunities to maximise returns, manage budgets, and implement strategies to improve cost efficiency and profitability.
You'll also oversee compliance with payroll systems and legislative standards to ensure timely and accurate staff payments. With a strong focus on responsible business practices, you'll maintain robust internal controls, ensure audit readiness, manage contracts, and uphold company policies and government regulations. From financial forecasting to capital project analysis, you'll play a vital role in driving the hotel's long-term success and owner satisfaction.
**What we need from you**
The ideal candidate will hold at least a bachelor's degree or higher qualification in Accounting, Finance, or Commerce, and bring a minimum of 4-8 years of experience leading hotel accounting or audits.
Strong leadership is essential, with the ability to guide and inspire teams while fostering a culture of accountability and continuous improvement. You'll need excellent communication and analytical skills, enabling you to interpret complex financial data, influence stakeholders, and support strategic decision-making. A collaborative mindset and a proactive approach to driving change will position you for success in this dynamic, fast-paced environment.
**What we offer**
World class Staff Facilities including excellent Subsidised Accommodation with dedicated facilities including a pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields. An exciting and ever-changing Staff Activities Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more. Extensive Career Development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training, and optional courses. IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & Perkbox platform with an extensive list of lifestyle and retail discounts redeemable across a multitude of businesses across the world.
Please visit InterContinental Hayman Island's Careers Page for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ's.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Assistant Finance and Business Support Manager
6000 Perth, Western Australia
EVT
Posted 17 days ago
Job Viewed
Job Description
QT Perth and Esplanade Hotel Fremantle by Rydges is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.
About EVT:
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.
About QT:
QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘expect the unexpected’, every property delivers an experience that combines local influence with QT’s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.
About the Role
We are seeking an on-site Assistant Finance & Business Support Manager, to support the day to day activities of the finance team between QT Perth and Esplanade Hotel Fremantle by Rydges . This is a great opportunity for you to properly understand the Hotel business from both a full finance and operational aspect. We believe that the more you understand the business, the better the decisions you will be able to make as a senior member of the team. We are seeking someone who shares a passion for Hotels and aspires to obtain the experience with a view to progress their career later into a Finance & Business Support Manager role.
Key Responsibilities
• Manage the Accounts Receivable and Payable function on a day-to-day basis, including supervision of the Accounts Receivable and the Accounts Payable staff
• Supervise hotel bank reconciliations on a daily basis, ensuring accurate reconciliation of all presented cheques, banking & direct deposits, and coding/posting of miscellaneous debits within the Hotel's bank account
• Communicate and liase with various departments in the Hotel(s) to ensure accurate and timely reporting of financial information from the properties
• Manage and/or assist with the regional payroll function on a weekly basis, including;
• Ensuring appropriate & timely authorization of times entered into the payroll system
• Analysis and review of the times entered to ensure accuracy and appropriate interpretation by the payroll system of the wages and salaries of each hotel staff member
• Processing of manual adjustments to weekly payroll as & when required and authorized
• Maintenance of comprehensive and complete employee files
• Adhere to all payroll controls, wages and salaries disbursement procedure including compliance with the various award provisions applicable and tax legislation
Skills & Experience
• Previous Hospitality experience in a similar role
• Post-secondary degree in accounting. Masters graduates preferred
• A passion for numbers and reporting
• Excellent time management and communication skills
• Experienced in Opera, Sun Accounting, Infor, Power Bi & Emplive
Benefits & Perks
• Incredible team member discounts from your first day on-the-job.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Awesome winter and summer savings and discounts at Thredbo.
• Rapid career growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company
Join QT Perth and Esplanade Hotel Fremantle by Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.
When you click apply you will be directed through to our Job Ad listed on Dayforce which is the platform in place to track all of our applicants when applying for roles with the EVT group. You will be asked to enter in your information and answer some screening questions when applying.
This advertiser has chosen not to accept applicants from your region.
1
Business Operations Manager
Alice Springs, Northern Territory
KBR
Posted 10 days ago
Job Viewed
Job Description
Title:
Business Operations Manager
Who We Are
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space, and cyberspace for the Department of Defense, Intelligence Community, NASA, and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT, and cybersecurity.
This role is with KBR's Government Solutions U.S. division. This project will provide the Customer's Headquarters facilities and outlying buildings with services necessary to ensure optimal performance and utilization of the facility infrastructure, including, but not limited to, Operation & Maintenance (O&M), recapitalization, renovations, design, construction, records management, repairs to correct identified deficiencies or adverse impacts to operational capabilities, and improvements leveraging innovative and technological solutions.
Who You Are
KBR seeks a seasoned Business Operations Manager who, with broad autonomy, will lead the administrative and operational facets of one or more government services projects within the framework set by the Program Manager, customer needs, and contractual obligations. This role demands a professional who has honed their skills over at least a decade, with a minimum of five years in a management capacity, adept at navigating the complexities of project oversight and skilled at driving interdepartmental coordination to surpass review and approval benchmarks.
What You'll Do
As a Business Operations Manager, you will:
+ Ensuring the seamless 24x7 functioning of mission-critical environments, recognizing the paramount need for continuous infrastructure availability
+ Institute organizational structure, define departmental responsibilities, and form positive working relationships between internal functional areas improving communication and overall project management for the program.
+ Coordinate and streamline operational process, procedure and reporting across multiple sites
+ Support the Program Manager in reviewing business systems administration, resources, procedures and methods to improve operational effectiveness, utility and efficiency
+ Sustaining and enhancing client relationships through consistent communication, providing updates on KBR's initiatives, suggesting enhancements, responding to evolving requirements, fostering collaborative dynamics, and soliciting client feedback to gauge KBR's performance
+ Provide and lead an appropriately skilled workforce to carry out the functions of the SOW
+ Responsible for: Ensuring community of support during Contractor personnel change; Interfacing Contractor Officer (CO), COTR, and GPOC; Delivery of all site specific contract requirements
+ Coordinate, supervise, and plan the total work effort associated with renovations and capital improvement work
+ Establish procedures, develop, and implement programs for Mission critical and increase efficiencies
+ Act as the central point of contact for COTR or GPOC for facilities related work
+ Responsible for notifying GPOC on facilities significant events; Ability to compile summaries of events, critical actions accomplished, plans for completion or remediation and brief to site management in various forums
+ Responsible for the management of Work Orders to include resource management and interfacing with customer representatives
+ Adhering strictly to contractual terms to prevent revenue loss and maximize financial outcomes
+ Systematically managing risks by conducting regular evaluations and pinpointing substantial business risks for KBR, as delegated by the Program Manager or Deputy Program Manager
+ Anticipating future client needs and on contract growth opportunities by conducting thorough onsite assessments of client operations and proposing comprehensive project strategies
+ Utilizing analytical tools and methodologies to assess client organizations, secure engagements with considerable profitability potential, and guide the transformation of the client's current operations to their future state
+ Advocating for a culture that prioritizes Quality and Safety throughout all program aspects.
+ Instituting processes and protocols to accurately and promptly track and report data across all sites, ensuring compliance with contractual reporting requirements
+ Embracing new challenges with a propensity for inventive problem-solving and the enhancement or creation of procedures for optimized outcomes
This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space. The Business Operations Manager will be expected to travel between our facilities in Alice Springs and the local area. This position is expected to be onsite 100%.
Requirements
+ A degree in Finance, Business, or Accounting from an accredited university
+ Demonstrated experience working on programs utilizing foreign currency
+ Demonstrated analytical skills and programmatic planning for budgeting and contract management oversight
+ Demonstrated ability to meet short timelines
+ Possess an active TS/SCI U.S. Security Clearance with Counterintelligence polygraph or Host Nation PV clearance
+ A wealth of experience, with a minimum of 10 or more years experience in roles of increasing responsibility and complexity, preferably within a program managing 250+ personnel
+ A track record of establishing and maintaining practices that ensure maximum efficiency and effectiveness, supported by an analytical approach that leverages historical data to optimize equipment reliability and costs
+ Demonstrated expertise in strategic planning, organizing, directing, decisive problem-solving, and the ability to engage effectively with both staff and clients at all levels
+ Knowledge of process improvement models (e.g. LEAN/Six Sigma, ISO 9000)
+ Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to: project schedule, scope, cost, risk, and deliverables and related metrics
+ Experience planning and implementing large-scale facility and logistics projects
+ Knowledge of U.S. government exercise or crisis management communities and experience planning, coordinating and executing support to special events
+ Familiarity with 24/7/365 operational environment
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Business Operations Manager
Who We Are
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space, and cyberspace for the Department of Defense, Intelligence Community, NASA, and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT, and cybersecurity.
This role is with KBR's Government Solutions U.S. division. This project will provide the Customer's Headquarters facilities and outlying buildings with services necessary to ensure optimal performance and utilization of the facility infrastructure, including, but not limited to, Operation & Maintenance (O&M), recapitalization, renovations, design, construction, records management, repairs to correct identified deficiencies or adverse impacts to operational capabilities, and improvements leveraging innovative and technological solutions.
Who You Are
KBR seeks a seasoned Business Operations Manager who, with broad autonomy, will lead the administrative and operational facets of one or more government services projects within the framework set by the Program Manager, customer needs, and contractual obligations. This role demands a professional who has honed their skills over at least a decade, with a minimum of five years in a management capacity, adept at navigating the complexities of project oversight and skilled at driving interdepartmental coordination to surpass review and approval benchmarks.
What You'll Do
As a Business Operations Manager, you will:
+ Ensuring the seamless 24x7 functioning of mission-critical environments, recognizing the paramount need for continuous infrastructure availability
+ Institute organizational structure, define departmental responsibilities, and form positive working relationships between internal functional areas improving communication and overall project management for the program.
+ Coordinate and streamline operational process, procedure and reporting across multiple sites
+ Support the Program Manager in reviewing business systems administration, resources, procedures and methods to improve operational effectiveness, utility and efficiency
+ Sustaining and enhancing client relationships through consistent communication, providing updates on KBR's initiatives, suggesting enhancements, responding to evolving requirements, fostering collaborative dynamics, and soliciting client feedback to gauge KBR's performance
+ Provide and lead an appropriately skilled workforce to carry out the functions of the SOW
+ Responsible for: Ensuring community of support during Contractor personnel change; Interfacing Contractor Officer (CO), COTR, and GPOC; Delivery of all site specific contract requirements
+ Coordinate, supervise, and plan the total work effort associated with renovations and capital improvement work
+ Establish procedures, develop, and implement programs for Mission critical and increase efficiencies
+ Act as the central point of contact for COTR or GPOC for facilities related work
+ Responsible for notifying GPOC on facilities significant events; Ability to compile summaries of events, critical actions accomplished, plans for completion or remediation and brief to site management in various forums
+ Responsible for the management of Work Orders to include resource management and interfacing with customer representatives
+ Adhering strictly to contractual terms to prevent revenue loss and maximize financial outcomes
+ Systematically managing risks by conducting regular evaluations and pinpointing substantial business risks for KBR, as delegated by the Program Manager or Deputy Program Manager
+ Anticipating future client needs and on contract growth opportunities by conducting thorough onsite assessments of client operations and proposing comprehensive project strategies
+ Utilizing analytical tools and methodologies to assess client organizations, secure engagements with considerable profitability potential, and guide the transformation of the client's current operations to their future state
+ Advocating for a culture that prioritizes Quality and Safety throughout all program aspects.
+ Instituting processes and protocols to accurately and promptly track and report data across all sites, ensuring compliance with contractual reporting requirements
+ Embracing new challenges with a propensity for inventive problem-solving and the enhancement or creation of procedures for optimized outcomes
This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space. The Business Operations Manager will be expected to travel between our facilities in Alice Springs and the local area. This position is expected to be onsite 100%.
Requirements
+ A degree in Finance, Business, or Accounting from an accredited university
+ Demonstrated experience working on programs utilizing foreign currency
+ Demonstrated analytical skills and programmatic planning for budgeting and contract management oversight
+ Demonstrated ability to meet short timelines
+ Possess an active TS/SCI U.S. Security Clearance with Counterintelligence polygraph or Host Nation PV clearance
+ A wealth of experience, with a minimum of 10 or more years experience in roles of increasing responsibility and complexity, preferably within a program managing 250+ personnel
+ A track record of establishing and maintaining practices that ensure maximum efficiency and effectiveness, supported by an analytical approach that leverages historical data to optimize equipment reliability and costs
+ Demonstrated expertise in strategic planning, organizing, directing, decisive problem-solving, and the ability to engage effectively with both staff and clients at all levels
+ Knowledge of process improvement models (e.g. LEAN/Six Sigma, ISO 9000)
+ Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to: project schedule, scope, cost, risk, and deliverables and related metrics
+ Experience planning and implementing large-scale facility and logistics projects
+ Knowledge of U.S. government exercise or crisis management communities and experience planning, coordinating and executing support to special events
+ Familiarity with 24/7/365 operational environment
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
This advertiser has chosen not to accept applicants from your region.
2
Senior Digital Business Operations Sales Specialist
Sydney, New South Wales
Cognizant
Posted 12 days ago
Job Viewed
Job Description
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking the leaders with trail blazing track record of growth to fuel this growth story.
Cognizant is fully committed to being an inclusive workplace across Asia Pacific. In Feb 2019, Cognizant APAC has been named as the Top employer by Top Employers Institute for excellence in workforce planning & leadership development.
If you want to be part of this growth story, seize the moment and join us in APAC!
**The Opportunity:**
The ANZ business Unit - part of Cognizant APJ - is one of the strongest growing regions in APAC. As part of these growth plans, we are looking for a dynamic and experienced Senior Digital Business Operations Sales Specialist to drive growth across the Australian and New Zealand markets. This role is ideal for a modern thinker with deep expertise in Business Process Outsourcing (BPO), AI-led transformation, and technology-enabled operational models. The successful candidate will be passionate about the impact of AI and emerging technologies in business operations and will be skilled in challenging legacy models to deliver client-centric, future-ready solutions.
**Key Responsibilities**
+ Lead strategic sales initiatives and generate new business opportunities in the BPO and digital operations space across ANZ.
+ Present and evangelize the value of AI-infused, tech-led modern operations, showcasing the "art of the possible" to clients.
+ Develop and execute go-to-market strategies that challenge traditional BPO paradigms and introduce innovative, outcome-driven solutions.
+ Apply AI-led problem solving to address client challenges and enhance operational efficiency.
+ Own the full sales cycle-from lead generation and qualification to proposal development, negotiation, and deal closure.
+ Foster long-term client relationships, ensuring satisfaction, renewals, and upsell opportunities.
**Qualifications**
+ Minimum 5 years of BPO sales experience in the Australian/New Zealand market.
+ Proven success in closing new logo deals and managing client renewals.
+ Strong understanding of AI-led operations, automation platforms, and digital transformation frameworks.
+ Exceptional communication and presentation skills, with the ability to simplify complex concepts.
+ Experience in AI-driven solutioning and consultative selling.
+ Willingness to travel across ANZ for client engagements.
**Skills and Competencies**
+ Strategic thinker with a disruptive mindset and ability to challenge the status quo.
+ Strong negotiation and consultative selling skills.
+ Ability to craft and present client-centric, AI & tech-enabled solutions.
+ Proficiency in leveraging AI and automation to drive business outcomes.
+ Self-starter with a collaborative spirit and goal-oriented approach.
**Next steps** **:**
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking the leaders with trail blazing track record of growth to fuel this growth story.
Cognizant is fully committed to being an inclusive workplace across Asia Pacific. In Feb 2019, Cognizant APAC has been named as the Top employer by Top Employers Institute for excellence in workforce planning & leadership development.
If you want to be part of this growth story, seize the moment and join us in APAC!
**The Opportunity:**
The ANZ business Unit - part of Cognizant APJ - is one of the strongest growing regions in APAC. As part of these growth plans, we are looking for a dynamic and experienced Senior Digital Business Operations Sales Specialist to drive growth across the Australian and New Zealand markets. This role is ideal for a modern thinker with deep expertise in Business Process Outsourcing (BPO), AI-led transformation, and technology-enabled operational models. The successful candidate will be passionate about the impact of AI and emerging technologies in business operations and will be skilled in challenging legacy models to deliver client-centric, future-ready solutions.
**Key Responsibilities**
+ Lead strategic sales initiatives and generate new business opportunities in the BPO and digital operations space across ANZ.
+ Present and evangelize the value of AI-infused, tech-led modern operations, showcasing the "art of the possible" to clients.
+ Develop and execute go-to-market strategies that challenge traditional BPO paradigms and introduce innovative, outcome-driven solutions.
+ Apply AI-led problem solving to address client challenges and enhance operational efficiency.
+ Own the full sales cycle-from lead generation and qualification to proposal development, negotiation, and deal closure.
+ Foster long-term client relationships, ensuring satisfaction, renewals, and upsell opportunities.
**Qualifications**
+ Minimum 5 years of BPO sales experience in the Australian/New Zealand market.
+ Proven success in closing new logo deals and managing client renewals.
+ Strong understanding of AI-led operations, automation platforms, and digital transformation frameworks.
+ Exceptional communication and presentation skills, with the ability to simplify complex concepts.
+ Experience in AI-driven solutioning and consultative selling.
+ Willingness to travel across ANZ for client engagements.
**Skills and Competencies**
+ Strategic thinker with a disruptive mindset and ability to challenge the status quo.
+ Strong negotiation and consultative selling skills.
+ Ability to craft and present client-centric, AI & tech-enabled solutions.
+ Proficiency in leveraging AI and automation to drive business outcomes.
+ Self-starter with a collaborative spirit and goal-oriented approach.
**Next steps** **:**
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
3
Study Start Up Specialist, Business Operations
ICON Clinical Research
Posted 17 days ago
Job Viewed
Job Description
Study Start Up Associate II, Home-based in Australia
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Study Start Up Associate to join our diverse and dynamic team. As a Study Start Up Associate at ICON, you will be working within a large-scale, fast-paced environment, supporting the Study Start Up Team Lead in developing and executing the plan for country and site distribution. Your expertise and dedication will be essential in efficiently conducting SSU (Study Start Up) activities in the assigned countries, ensuring the smooth initiation and progress of clinical trials.
**What you will be doing:**
+ Efficiently Drive Study Initiation: Conduct feasibility assessments, site identification, site contract negotiation, and other critical SSU activities.
+ Empower Success through Specialized SSU Expertise: Provide expertise to Study Start Up team leads and project teams, providing valuable insights to drive success.
+ Ensuring Regulatory Compliance: Prepare and coordinate submissions to regulatory, ethics, and other relevant bodies, ensuring compliance with all necessary regulations and guidelines.
+ Safeguarding Patient Welfare: Contribute to the development, finalization, and review of Master and Country Specific Subject Information Sheets/Informed Consent Forms, guaranteeing the highest standards of patient safety and informed consent.
Your Profile:
+ A Bachelor's degree or local equivalent and/or appropriate experience from the Medical/science background and/or discipline.
+ At least 3 years of experience or understanding of clinical study start-up requirements and activities, showing your expertise in the field.
+ Fluency in the local language and English is essential, enabling you to effectively communicate and collaborate with international teams.
#LI-JS1
#LI-Remote
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Study Start Up Associate to join our diverse and dynamic team. As a Study Start Up Associate at ICON, you will be working within a large-scale, fast-paced environment, supporting the Study Start Up Team Lead in developing and executing the plan for country and site distribution. Your expertise and dedication will be essential in efficiently conducting SSU (Study Start Up) activities in the assigned countries, ensuring the smooth initiation and progress of clinical trials.
**What you will be doing:**
+ Efficiently Drive Study Initiation: Conduct feasibility assessments, site identification, site contract negotiation, and other critical SSU activities.
+ Empower Success through Specialized SSU Expertise: Provide expertise to Study Start Up team leads and project teams, providing valuable insights to drive success.
+ Ensuring Regulatory Compliance: Prepare and coordinate submissions to regulatory, ethics, and other relevant bodies, ensuring compliance with all necessary regulations and guidelines.
+ Safeguarding Patient Welfare: Contribute to the development, finalization, and review of Master and Country Specific Subject Information Sheets/Informed Consent Forms, guaranteeing the highest standards of patient safety and informed consent.
Your Profile:
+ A Bachelor's degree or local equivalent and/or appropriate experience from the Medical/science background and/or discipline.
+ At least 3 years of experience or understanding of clinical study start-up requirements and activities, showing your expertise in the field.
+ Fluency in the local language and English is essential, enabling you to effectively communicate and collaborate with international teams.
#LI-JS1
#LI-Remote
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply
This advertiser has chosen not to accept applicants from your region.
4
Transformation Director, Financial Services
Microsoft Corporation
Posted 2 days ago
Job Viewed
Job Description
We are seeking a highly skilled and experienced Transformation Director to join our team. The ideal candidate will drive strategic discussions with executive stakeholders and key decision makers for high-value customers to identify, qualify, prioritize, and accelerate sales opportunities. This role involves directing strategic partnerships, leveraging whitespace analysis, and utilizing subject matter expertise to identify and capitalize on business opportunities to bridge market gaps within the assigned market domain. The Transformation Director will utilize AI-driven market intelligence tools to assess trends and insights.
**Responsibilities**
+ Provide guidance across teams on solution areas and broader market trends to craft cutting-edge sales strategies that anticipate and meet complex customer priorities and outcomes, incorporating AI-driven predictive analytics to forecast future market needs.
+ Drive partnerships with others cross-organizationally and strategically direct and oversee the creation of cutting-edge solutions that drive AI- and cloud-driven transformations, ensuring alignment with regional and global initiatives.
+ Drive sales pipeline reviews with internal executive stakeholders to ensure forecasting accuracy and meeting of sales targets, ensuring the use of AI-powered analytics and forecasting tools to enhance precision.
+ Direct and implement sales strategy tailored to each customer's security priorities, showcasing our dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan.
+ Communicate effectively with both internal and external business stakeholders, ensuring that mutual objectives and priorities are clearly presented and understood.
+ Manage conflict, disharmony, and strife among people and situations, while recognizing and addressing sensitivities.
+ Create and deliver formal presentations to others, sharing information on a range of topics in a clear, concise, engaging, and convincing manner.
+ Adapt communications around different technologies, products, and services to the audience's level of understanding.
+ Cultivate strategic partnerships and maintain strong business relationships and partnerships, while nurturing executive relationships to establish credibility as an active listener and trusted advisor.
+ Maximize business objectives by leveraging a deep understanding of businesses and their needs, and opportunities across market, industry, and competition.
+ Manage and optimize sales accounts through strategic decision-making, deep understanding of sales cycle timeframes, and leveraging advanced tools, programs, and insights to drive KPIs and enhance operational efficiencies.
+ Sell solutions by demonstrating value, persuasively negotiating mutually beneficial agreements, and consulting with stakeholders to challenge conventional thinking.
+ Analyze business needs and market dynamics, gather and analyze relevant customer, partner, and competitor insights and trends, and manage and inform change processes for current and future customers to advance and optimize sales pipelines.
**Qualifications**
**Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience.
+ Preferred: Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 12+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 15+ years experience in technology-related sales or account management OR equivalent experience.
+ 10+ years services sales or account management experience.
+ Strong financial services background.
+ Must speak fluent Japanese.
**Skills:**
+ Conflict Resolution
+ English Language Proficiency
+ Oral Communication
+ Presentations
+ Technical Communication
+ Written Communication
+ Cultivating Strategic Partnerships
+ Maximizing Business Opportunities
+ Optimizing Account Operations
+ Selling Solutions
+ Strategically Managing Sales Pipelines
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
**Responsibilities**
+ Provide guidance across teams on solution areas and broader market trends to craft cutting-edge sales strategies that anticipate and meet complex customer priorities and outcomes, incorporating AI-driven predictive analytics to forecast future market needs.
+ Drive partnerships with others cross-organizationally and strategically direct and oversee the creation of cutting-edge solutions that drive AI- and cloud-driven transformations, ensuring alignment with regional and global initiatives.
+ Drive sales pipeline reviews with internal executive stakeholders to ensure forecasting accuracy and meeting of sales targets, ensuring the use of AI-powered analytics and forecasting tools to enhance precision.
+ Direct and implement sales strategy tailored to each customer's security priorities, showcasing our dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan.
+ Communicate effectively with both internal and external business stakeholders, ensuring that mutual objectives and priorities are clearly presented and understood.
+ Manage conflict, disharmony, and strife among people and situations, while recognizing and addressing sensitivities.
+ Create and deliver formal presentations to others, sharing information on a range of topics in a clear, concise, engaging, and convincing manner.
+ Adapt communications around different technologies, products, and services to the audience's level of understanding.
+ Cultivate strategic partnerships and maintain strong business relationships and partnerships, while nurturing executive relationships to establish credibility as an active listener and trusted advisor.
+ Maximize business objectives by leveraging a deep understanding of businesses and their needs, and opportunities across market, industry, and competition.
+ Manage and optimize sales accounts through strategic decision-making, deep understanding of sales cycle timeframes, and leveraging advanced tools, programs, and insights to drive KPIs and enhance operational efficiencies.
+ Sell solutions by demonstrating value, persuasively negotiating mutually beneficial agreements, and consulting with stakeholders to challenge conventional thinking.
+ Analyze business needs and market dynamics, gather and analyze relevant customer, partner, and competitor insights and trends, and manage and inform change processes for current and future customers to advance and optimize sales pipelines.
**Qualifications**
**Qualifications:**
+ Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience.
+ Preferred: Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 12+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 15+ years experience in technology-related sales or account management OR equivalent experience.
+ 10+ years services sales or account management experience.
+ Strong financial services background.
+ Must speak fluent Japanese.
**Skills:**
+ Conflict Resolution
+ English Language Proficiency
+ Oral Communication
+ Presentations
+ Technical Communication
+ Written Communication
+ Cultivating Strategic Partnerships
+ Maximizing Business Opportunities
+ Optimizing Account Operations
+ Selling Solutions
+ Strategically Managing Sales Pipelines
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
5
Regional Engineering Director, Financial Services
Microsoft Corporation
Posted 10 days ago
Job Viewed
Job Description
Industry teams enable our sales teams and partners to deliver relevant, high-quality solutions and services to empower our commercial and public sector customers to lead the digital transformation of our customers in the financial services industry.
We are seeking to add an experienced, motivated, and high performing individual to join us as our **Regional Engineering Director** to partner with the FSI team to have impact across our product engineering teams, our top FSI industry customers, account teams, marketing teams, communication teams, and our FSI subject matter experts. You would have an unique opportunity to articulate complex topics in a digestible manner to reduce anxiety, raise ambition and encourage boldness and "challenger-mindset" among technical CxOs.
**Responsibilities**
+ Engage key customers to drive the industry-relevant technology conversation at a senior level with support from engineering and industry leaders. Able to run technical workshops and deep discussions on various FSI sub-domains technology modules in terms of cloud technology/ services as well as engage in solution architecture design and migration/ modernization conversations.
+ Expected to be familiar with FSI core systems (transactions and analytical etc), including limitations, dependencies, vulnerabilities and security as well as conversant in equivalent cloud native architectures and the various migration pathways.
+ Run a rhythm with key members of the FSI Team to gather information on customers' business challenges, the key Industry Priority Scenarios getting traction, and engineering gaps that need to be fed into our product engineering team, so that our platforms are richer for our customers and partners
+ In partnership with the FSI Partner Strategy Lead and the FSI Solutions Lead, work with key partners to better understand their business and technical challenges in using our platform to deliver services and to develop new industry capabilities
+ Coordinate and manage to closure all customer/partner escalations directed towards the CVP and CTO that have product engineering implications needing work with engineering teams
+ Support and coach account teams on customer and partner visits to the Microsoft Executive Briefing Center where the FSI team are involved
This role requires someone who is highly motivated combining a prior sales or similar background with exceptional strategic thinking, superior executive communication skills, project management, and excellent team member skills (down, across, and up.)
**Qualifications**
+ Strong technology leader with experience of building, supporting, and delivering technology solutions within the Financial Services industry
+ Deep experience in sales to top-tier banks and financial institutions, demonstrating a strong understanding of sales lifecycle and customer interactions
+ Executive maturity and experience working with senior leaders
+ Exceptional messaging and communication skills
+ Strong cross-group collaboration skills and ability to drive coordination across all levels and stakeholders
+ Thrive in a fast-paced, ambiguous environment and able to adapt plans and approach in
+ real-time
+ Confidence under pressure especially within tight timelines
+ Skilled at prioritization, creating order and marshalling resources towards achieving a common goal
+ A growth mindset of continuous learning rather than knowing
+ We would value - but do not expect - understanding of Microsoft's commercial business solutions, including customers and partner ecosystem
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
We are seeking to add an experienced, motivated, and high performing individual to join us as our **Regional Engineering Director** to partner with the FSI team to have impact across our product engineering teams, our top FSI industry customers, account teams, marketing teams, communication teams, and our FSI subject matter experts. You would have an unique opportunity to articulate complex topics in a digestible manner to reduce anxiety, raise ambition and encourage boldness and "challenger-mindset" among technical CxOs.
**Responsibilities**
+ Engage key customers to drive the industry-relevant technology conversation at a senior level with support from engineering and industry leaders. Able to run technical workshops and deep discussions on various FSI sub-domains technology modules in terms of cloud technology/ services as well as engage in solution architecture design and migration/ modernization conversations.
+ Expected to be familiar with FSI core systems (transactions and analytical etc), including limitations, dependencies, vulnerabilities and security as well as conversant in equivalent cloud native architectures and the various migration pathways.
+ Run a rhythm with key members of the FSI Team to gather information on customers' business challenges, the key Industry Priority Scenarios getting traction, and engineering gaps that need to be fed into our product engineering team, so that our platforms are richer for our customers and partners
+ In partnership with the FSI Partner Strategy Lead and the FSI Solutions Lead, work with key partners to better understand their business and technical challenges in using our platform to deliver services and to develop new industry capabilities
+ Coordinate and manage to closure all customer/partner escalations directed towards the CVP and CTO that have product engineering implications needing work with engineering teams
+ Support and coach account teams on customer and partner visits to the Microsoft Executive Briefing Center where the FSI team are involved
This role requires someone who is highly motivated combining a prior sales or similar background with exceptional strategic thinking, superior executive communication skills, project management, and excellent team member skills (down, across, and up.)
**Qualifications**
+ Strong technology leader with experience of building, supporting, and delivering technology solutions within the Financial Services industry
+ Deep experience in sales to top-tier banks and financial institutions, demonstrating a strong understanding of sales lifecycle and customer interactions
+ Executive maturity and experience working with senior leaders
+ Exceptional messaging and communication skills
+ Strong cross-group collaboration skills and ability to drive coordination across all levels and stakeholders
+ Thrive in a fast-paced, ambiguous environment and able to adapt plans and approach in
+ real-time
+ Confidence under pressure especially within tight timelines
+ Skilled at prioritization, creating order and marshalling resources towards achieving a common goal
+ A growth mindset of continuous learning rather than knowing
+ We would value - but do not expect - understanding of Microsoft's commercial business solutions, including customers and partner ecosystem
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
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6
Service Operations Business Intern
Port Melbourne, Victoria
General Motors
Posted 4 days ago
Job Viewed
Job Description
**Job Description**
The Service Operations Intern supports the Dealer Training and Brand Quality teams within the GM Aftersales organization by assisting with the general administration and management of programs, policies and processes fundamental to the operation of these functions. The role directly supports vehicle quality improvement processes, and Dealer Sales and Technical Training programs across all GM products sold within Australia and New Zealand.
**Brand Quality:**
+ Support the review of Technical Assistance Centre (TAC) Cases and Field Product Reports (FPRs) to discover emerging vehicle issues
+ Using multiple data sources such as Quality Data Analytics Platform (QDAP), TrackerGART, Global Warranty (GWM), compile and analyse warranty trend information to assist with issue identification & definition activities, and to measure/analyse the success of service solutions
+ Assist with the management of the Aftersales Top Issues List (TIL) and monitor progress of open issues using the global Problem Resolution Tracking System (PRTS)
+ Assist with the management of quality and problem resolution forums with homerooms and suppliers, including the Right Hand Drive (RHD) remanufacturing process, for products sold under the GM Specialty Vehicles (GMSV) and Cadillac brands
+ Assist with the operation of Captured Test Fleet (CTF) programs
+ Assist with the management and resolution of Vehicle Exchange (VEX) vehicles
+ Assist the TAC Team with data and reports that define top issues and general team performance vs KPI's
**Dealer Training:**
+ Assist the training academy teams preparation and delivery of events such as drive days and the Technicians Guild Program
+ Liaise with stakeholders to source vehicles in a timely manner for training purposes and support the management of the training fleet
+ Process travel subsidy claim requests and dealer payments through the Sundry Billing Request Form (SBRF) system
+ Submit dealer Learning Management System (LMS) license fees (quarterly) and GMSV dealer training subscriptions to Conduent
+ Raise and manage the Training Academy purchase orders and invoice approvals through SAP
+ Support the publication of dealer facing bulletins through Global Connect
**Knowledge:**
+ Experience using Microsoft Excel and Power point essential, Power BI highly regarded
+ Flexible attitude to work assignments and a willingness to take on a diverse range of tasks
+ Knowledge of and aptitude relating to data collection / statistics
+ Some knowledge of automotive business processes and customer expectations highly regarded
+ Knowledge of vehicle mechanical and electrical systems advantageous (not required)
**Skills:**
+ Good computer literacy
+ Problem solving
+ Ability to plan, prioritize and manage/follow up tasks
+ Good negotiating skills
+ Capable of building rapport and relationships across multiple business functions
**Experience/Education:**
+ Currently studying, qualifications in Business, Engineering, Science or similar discipline
**Competencies:**
+ Drive for Results
+ Initiative
+ Problem Solving
+ Enthusiastic and Positive Attitude
+ Organisational skills
**Quality Accountability** :
All employees of GM are assigned the responsibility and authority to:
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Australia Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GM Australia business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
+ Process conforming products/services to the next stage of processing or to the customer after having been trained and authorised to carry out the process in accordance with relevant procedures, standardised operation sheets or job instructions and/or having completed all documentation and tests.
+ Place a temporary hold on any process that is non-conforming to normal specification/standards. Employees must immediately refer the non-conformance to the Supervisor in charge, for approval to continue or initiate corrective action.
+ Comply with GM health and safety policies and procedures including the use of safety equipment provided so as to protect their own health, safety and welfare and to avoid adversely affecting the health and safety of any other person.
+ Ensure that environmental issues arising from their activities are managed according to legal requirements, the Environmental Policy and procedures and good management practices.
+ Refer any environmental issue/s arising from their activities immediately to the Supervisor in charge for approval to either continue or initiate corrective action.
+ Ensure that all work area process changes with a significant environmental aspect are controlled.
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GMSV business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
NOTE: An environmental aspect is regarded as an element of the organisations activities, products or services that has the potential to impact on the environment.
**Diversity:**
All employees of GM are required to support GM's Diversity programs, and to abide by its Equal Employment Opportunity, Harassment and Bullying policies and procedures at all times while acting within their capacity as an employee or while acting on behalf of or with GM.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
The Service Operations Intern supports the Dealer Training and Brand Quality teams within the GM Aftersales organization by assisting with the general administration and management of programs, policies and processes fundamental to the operation of these functions. The role directly supports vehicle quality improvement processes, and Dealer Sales and Technical Training programs across all GM products sold within Australia and New Zealand.
**Brand Quality:**
+ Support the review of Technical Assistance Centre (TAC) Cases and Field Product Reports (FPRs) to discover emerging vehicle issues
+ Using multiple data sources such as Quality Data Analytics Platform (QDAP), TrackerGART, Global Warranty (GWM), compile and analyse warranty trend information to assist with issue identification & definition activities, and to measure/analyse the success of service solutions
+ Assist with the management of the Aftersales Top Issues List (TIL) and monitor progress of open issues using the global Problem Resolution Tracking System (PRTS)
+ Assist with the management of quality and problem resolution forums with homerooms and suppliers, including the Right Hand Drive (RHD) remanufacturing process, for products sold under the GM Specialty Vehicles (GMSV) and Cadillac brands
+ Assist with the operation of Captured Test Fleet (CTF) programs
+ Assist with the management and resolution of Vehicle Exchange (VEX) vehicles
+ Assist the TAC Team with data and reports that define top issues and general team performance vs KPI's
**Dealer Training:**
+ Assist the training academy teams preparation and delivery of events such as drive days and the Technicians Guild Program
+ Liaise with stakeholders to source vehicles in a timely manner for training purposes and support the management of the training fleet
+ Process travel subsidy claim requests and dealer payments through the Sundry Billing Request Form (SBRF) system
+ Submit dealer Learning Management System (LMS) license fees (quarterly) and GMSV dealer training subscriptions to Conduent
+ Raise and manage the Training Academy purchase orders and invoice approvals through SAP
+ Support the publication of dealer facing bulletins through Global Connect
**Knowledge:**
+ Experience using Microsoft Excel and Power point essential, Power BI highly regarded
+ Flexible attitude to work assignments and a willingness to take on a diverse range of tasks
+ Knowledge of and aptitude relating to data collection / statistics
+ Some knowledge of automotive business processes and customer expectations highly regarded
+ Knowledge of vehicle mechanical and electrical systems advantageous (not required)
**Skills:**
+ Good computer literacy
+ Problem solving
+ Ability to plan, prioritize and manage/follow up tasks
+ Good negotiating skills
+ Capable of building rapport and relationships across multiple business functions
**Experience/Education:**
+ Currently studying, qualifications in Business, Engineering, Science or similar discipline
**Competencies:**
+ Drive for Results
+ Initiative
+ Problem Solving
+ Enthusiastic and Positive Attitude
+ Organisational skills
**Quality Accountability** :
All employees of GM are assigned the responsibility and authority to:
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Australia Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GM Australia business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
+ Process conforming products/services to the next stage of processing or to the customer after having been trained and authorised to carry out the process in accordance with relevant procedures, standardised operation sheets or job instructions and/or having completed all documentation and tests.
+ Place a temporary hold on any process that is non-conforming to normal specification/standards. Employees must immediately refer the non-conformance to the Supervisor in charge, for approval to continue or initiate corrective action.
+ Comply with GM health and safety policies and procedures including the use of safety equipment provided so as to protect their own health, safety and welfare and to avoid adversely affecting the health and safety of any other person.
+ Ensure that environmental issues arising from their activities are managed according to legal requirements, the Environmental Policy and procedures and good management practices.
+ Refer any environmental issue/s arising from their activities immediately to the Supervisor in charge for approval to either continue or initiate corrective action.
+ Ensure that all work area process changes with a significant environmental aspect are controlled.
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GMSV business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
NOTE: An environmental aspect is regarded as an element of the organisations activities, products or services that has the potential to impact on the environment.
**Diversity:**
All employees of GM are required to support GM's Diversity programs, and to abide by its Equal Employment Opportunity, Harassment and Bullying policies and procedures at all times while acting within their capacity as an employee or while acting on behalf of or with GM.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
This advertiser has chosen not to accept applicants from your region.
7
Strategic Sales and Partnerships Leader, Financial Services
Microsoft Corporation
Posted 10 days ago
Job Viewed
Job Description
Drives strategic discussions with executive stakeholders and key decision makers for high-value customers to identify, qualify, prioritize, and accelerate sales opportunities. Directs strategic partnerships for leveraging whitespace analysis and utilizes subject matter expertise to identify and capitalize on business opportunities to bridge market gaps within the assigned market domain, utilizing AI-driven market intelligence tools to assess trends and insights. Provides guidance across teams on solution areas and broader market trends to craft cutting-edge sales strategies that anticipate and meet complex customer priorities and outcomes, incorporating AI-driven predictive analytics to forecast future market needs. Drives partnerships with others cross-organizationally and strategically directs and oversees the creation of cutting-edge solutions that drive AI- and cloud-driven transformations, ensuring alignment with regional and global initiatives, emphasizing the integration of cutting-edge AI technologies and cloud services. Drives sales pipeline reviews with internal executive stakeholders to ensure forecasting accuracy and meeting of sales targets, ensuring the use of AI-powered analytics and forecasting tools to enhance precision. Directs and implements sales strategy tailored to each customer's security priorities, showcasing our dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights.
**Responsibilities**
**Required Upon Hire and Critical/Important**
**Communicating with Impact:**
+ Effectively communicating the value of solutions to both internal and external business stakeholders, ensuring that mutual objectives and priorities are clearly presented and understood, thereby driving successful outcomes in sales engagements
**Conflict Resolution:**
+ The ability to manage conflict, disharmony, and strife among people and situations, while recognizing and addressing sensitivities.
**English Language Proficiency:**
+ The ability to speak and understand English when giving instructions and directions, and when talking with colleagues, managers, and others for work matters.
**Oral Communication:**
+ The ability to make a verbal message understood and to receive/understand messages during in-person or remote (e.g., telephone) interactions.
**Presentations:**
+ The ability to create and deliver formal presentations to others. This includes sharing information on a range of topics in a clear, concise, engaging and convincing manner; commanding the audienceÂ's attention; developing effective presentation materials (e.g., handouts, visual aids); and handling questions or argumentative positions from the audience.
**Technical Communication:**
+ The ability to adapt communications around different technologies, products, and services to the audience's level of understanding.
**Written Communication:**
+ The ability to prepare clear, accurate, and understandable written text, and follow the basic rules of spelling, grammar, and punctuation. This may include memos, emails, proposals, reports, and professional or general correspondence.
**Strong Financial services background:**
+ Requires strong financial services expertise to interpret industry regulations, understand market trends, identify customer needs, and communicate complex financial solutions effectively to clients and stakeholders.
**Cultivating Strategic Partnerships:**
+ Orchestrating and maintaining strong business relationships and partnerships, while nurturing executive relationships to establish credibility as an active listener and trusted advisor. Managing relationships and projecting executive presence to cultivate effective collaborative partnerships with customers, partners, and stakeholders, driving business growth.
**Selling Solutions:**
+ Selling solutions by demonstrating value, persuasively negotiating mutually beneficial agreements, and consulting with stakeholders to challenge conventional thinking. Creatively navigating the sales process and using storytelling to envision transformation with the customer, effectively connecting anecdotes, data insights, and technical value to maximize and accelerate customer business impact.
**Customer Engagement:**
+ Assesses and qualifies sales opportunities following sales frameworks and guidelines, ensuring alignment with AI-enhanced sales methodologies and best practices.
+ Directs strategy development for driving and closing strategic, high-value opportunities. Leads partnerships across organizations (e.g., Account Team Unit (ATU), CSU, ISD, GPS) to ensure deal orchestration and seamless handoffs throughout the deal lifecycle.
+ Establishes best practices to gain customer trust, secure deals, and proactively mitigate risks to enhance sales activities across the territory.
+ Directs and implements sales strategy tailored to each customer's security priorities, showcasing our dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights.
+ Champions partner team interaction, expertly navigates resources and fosters lasting relationships that activate co-selling strategies that drive partner attach to each opportunity through every stage in the sales lifecycle.
+ Champions partner organization connections (i.e. GPS) that foster enduring relationships, shared gains, partner health and alignment with execution plans to accelerate customer value realization at scale.
**Sales Strategy:**
+ Oversees strategic partnerships and directs innovative AI and cloud solutions to align with regional and global priorities. Develops strategies that position Microsoft as a market leader, builds strong customer relationships, and acts as a trusted advisor to advance digital transformation.
+ Leverages subject matter expertise and AI-driven market intelligence tools to identify new business opportunities and close market gaps. Synthesizes market trends to guide strategy and champions proactive market analysis.
+ Advises teams on solutions and market trends to create future-oriented sales strategies using predictive analytics. Leads cross-functional teams to deliver innovative, customer-focused solutions and bridge identified market gaps.
+ Drives executive-level discussions to prioritize and accelerate key sales opportunities, fosters internal and external partnerships to enhance customer success, aligns AI transformation visions with business goals, and mentors others on integrating security principles for trust and compliance.
**Relationship Management:**
+ Collaborates with Account Executives to manage and strengthen customer relationships through regular engagement and feedback sessions. Utilises insights from the consulting team to monitor project status, address issues proactively, and implement recovery plans to enhance customer satisfaction. Facilitates connections between CXO-level customers and Microsoft executives to build strong partnerships and encourage direct feedback.
+ Works closely with core account, software, and customer success teams to coordinate efforts and foster productive relationships across Microsoft partner groups. Shares customer insights to drive deeper engagement and supports Microsoft's account and solution teams in delivering value.
**Deep Proactive Engagement:**
+ Facilitates strategic internal and external conversations to align solutions with customer needs, collaborating across teams and serving as a trusted business partner and advisor.
+ Builds deep relationships with strategic customers, understanding their priorities to structure complex deals that deliver value for both customers and Microsoft.
+ Represents customer needs in proposals, manages procurement and legal aspects, resolves issues, and shares industry knowledge to influence business practices.
+ Identifies and acts on strategic opportunities using data and knowledge of Microsoft and customer strategies, driving deal growth and upsells while ensuring profitability and simplifying renewals.
+ Handles objections, negotiates complex contracts, and leads deal design and documentation across stakeholders.
+ Applies industry knowledge and competitive analysis to shape solutions, leverages investment options, and aligns negotiations with customer outcomes, demonstrating advanced understanding of market needs and Microsoft's competitive advantage.
**Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience.
+ Must Speak fluent Japanese.
**Additional or preferred qualifications**
+ Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 12+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 15+ years experience in technology-related sales or account management OR equivalent experience.
+ 10+ years services sales or account management experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
**Responsibilities**
**Required Upon Hire and Critical/Important**
**Communicating with Impact:**
+ Effectively communicating the value of solutions to both internal and external business stakeholders, ensuring that mutual objectives and priorities are clearly presented and understood, thereby driving successful outcomes in sales engagements
**Conflict Resolution:**
+ The ability to manage conflict, disharmony, and strife among people and situations, while recognizing and addressing sensitivities.
**English Language Proficiency:**
+ The ability to speak and understand English when giving instructions and directions, and when talking with colleagues, managers, and others for work matters.
**Oral Communication:**
+ The ability to make a verbal message understood and to receive/understand messages during in-person or remote (e.g., telephone) interactions.
**Presentations:**
+ The ability to create and deliver formal presentations to others. This includes sharing information on a range of topics in a clear, concise, engaging and convincing manner; commanding the audienceÂ's attention; developing effective presentation materials (e.g., handouts, visual aids); and handling questions or argumentative positions from the audience.
**Technical Communication:**
+ The ability to adapt communications around different technologies, products, and services to the audience's level of understanding.
**Written Communication:**
+ The ability to prepare clear, accurate, and understandable written text, and follow the basic rules of spelling, grammar, and punctuation. This may include memos, emails, proposals, reports, and professional or general correspondence.
**Strong Financial services background:**
+ Requires strong financial services expertise to interpret industry regulations, understand market trends, identify customer needs, and communicate complex financial solutions effectively to clients and stakeholders.
**Cultivating Strategic Partnerships:**
+ Orchestrating and maintaining strong business relationships and partnerships, while nurturing executive relationships to establish credibility as an active listener and trusted advisor. Managing relationships and projecting executive presence to cultivate effective collaborative partnerships with customers, partners, and stakeholders, driving business growth.
**Selling Solutions:**
+ Selling solutions by demonstrating value, persuasively negotiating mutually beneficial agreements, and consulting with stakeholders to challenge conventional thinking. Creatively navigating the sales process and using storytelling to envision transformation with the customer, effectively connecting anecdotes, data insights, and technical value to maximize and accelerate customer business impact.
**Customer Engagement:**
+ Assesses and qualifies sales opportunities following sales frameworks and guidelines, ensuring alignment with AI-enhanced sales methodologies and best practices.
+ Directs strategy development for driving and closing strategic, high-value opportunities. Leads partnerships across organizations (e.g., Account Team Unit (ATU), CSU, ISD, GPS) to ensure deal orchestration and seamless handoffs throughout the deal lifecycle.
+ Establishes best practices to gain customer trust, secure deals, and proactively mitigate risks to enhance sales activities across the territory.
+ Directs and implements sales strategy tailored to each customer's security priorities, showcasing our dedication to secure, AI-powered transformation and addressing their specific needs within the customer success plan, fostering long-term partnerships through AI-driven insights.
+ Champions partner team interaction, expertly navigates resources and fosters lasting relationships that activate co-selling strategies that drive partner attach to each opportunity through every stage in the sales lifecycle.
+ Champions partner organization connections (i.e. GPS) that foster enduring relationships, shared gains, partner health and alignment with execution plans to accelerate customer value realization at scale.
**Sales Strategy:**
+ Oversees strategic partnerships and directs innovative AI and cloud solutions to align with regional and global priorities. Develops strategies that position Microsoft as a market leader, builds strong customer relationships, and acts as a trusted advisor to advance digital transformation.
+ Leverages subject matter expertise and AI-driven market intelligence tools to identify new business opportunities and close market gaps. Synthesizes market trends to guide strategy and champions proactive market analysis.
+ Advises teams on solutions and market trends to create future-oriented sales strategies using predictive analytics. Leads cross-functional teams to deliver innovative, customer-focused solutions and bridge identified market gaps.
+ Drives executive-level discussions to prioritize and accelerate key sales opportunities, fosters internal and external partnerships to enhance customer success, aligns AI transformation visions with business goals, and mentors others on integrating security principles for trust and compliance.
**Relationship Management:**
+ Collaborates with Account Executives to manage and strengthen customer relationships through regular engagement and feedback sessions. Utilises insights from the consulting team to monitor project status, address issues proactively, and implement recovery plans to enhance customer satisfaction. Facilitates connections between CXO-level customers and Microsoft executives to build strong partnerships and encourage direct feedback.
+ Works closely with core account, software, and customer success teams to coordinate efforts and foster productive relationships across Microsoft partner groups. Shares customer insights to drive deeper engagement and supports Microsoft's account and solution teams in delivering value.
**Deep Proactive Engagement:**
+ Facilitates strategic internal and external conversations to align solutions with customer needs, collaborating across teams and serving as a trusted business partner and advisor.
+ Builds deep relationships with strategic customers, understanding their priorities to structure complex deals that deliver value for both customers and Microsoft.
+ Represents customer needs in proposals, manages procurement and legal aspects, resolves issues, and shares industry knowledge to influence business practices.
+ Identifies and acts on strategic opportunities using data and knowledge of Microsoft and customer strategies, driving deal growth and upsells while ensuring profitability and simplifying renewals.
+ Handles objections, negotiates complex contracts, and leads deal design and documentation across stakeholders.
+ Applies industry knowledge and competitive analysis to shape solutions, leverages investment options, and aligns negotiations with customer outcomes, demonstrating advanced understanding of market needs and Microsoft's competitive advantage.
**Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 8+ years experience in technology-related sales or account management OR equivalent experience.
+ Must Speak fluent Japanese.
**Additional or preferred qualifications**
+ Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 12+ years experience in technology-related sales or account management OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 15+ years experience in technology-related sales or account management OR equivalent experience.
+ 10+ years services sales or account management experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
8
Client Executive, Financial Services - World Wide Technology (Australia)
Sydney, New South Wales
World Wide Technology
Posted 10 days ago
Job Viewed
Job Description
Why WWT?
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organisations. Through its Advanced Technology Centre, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualise, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognised 13 years in a row by _Fortune_ and _Great Place to Work®_ for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
We are looking for a Client Executive to join our Australia team.
What will you be doing?
The Client Executive's role is to develop and lead WWT's relationship with one or more strategic enterprise customers.
This role will involve establishing relationships at senior levels within your customer(s). You will be responsible for effectively selling WWT's advanced suite of solutions, services and capabilities across all levels of the customer, supported by an extended team of highly skilled individuals. You will also focus on driving the Strategic Account Planning and Execution. The role may require both domestic and international travel.
Responsibilities:
+ Lead the mission for WWT as an Executive Level sales professional for one or more strategic customers, by providing leadership to a team of sales professionals.
+ Drive sales achievement through a customer-centric approach to your business.
+ Provide accurate forecasting and execution on calculated areas within your account; assist team members with deal qualification and strategy to promote sales.
+ Expert-level strategic account planning, plan execution and competitive market positioning of WWT to ensure alignment of current and future business opportunities.
+ Work with various WWT team members, Technical Leadership and Directors on business solutions which will both enhance WWT's role with our customer as well as drive profitability.
+ Engage our company "Subject Matter Experts" to create integrated solutions that address customers' complex problems.
+ Ability to drive high-level to expert-level strategy meetings with complex and advanced designs.
Qualifications:
+ 7-12+ years' sales experience in a relevant industry and 7-10+ years of experience managing/leading a book of significant business.
+ Candidates must have a successful track record in sales.
+ Proven large account management with multiple business streams, cross-functional team utilisation and developing innovative business solutions solving complex business challenges for a customer. Proven P&L management experience is a plus.
+ Executive-level customer experience and current relationships are essential for success.
+ Experience with consultative services sales approach and/or disruptive technology is highly desired.
+ Understanding the diverse selling motions of Australian enterprise; including contracts and programmes and an ability to creatively identify traditional and non-traditional paths to market.
+ Outstanding communication and financial skills required.
+ Leadership experience a plus.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
+ Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
+ Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
#LI-BL1
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.
At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.
Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organisations. Through its Advanced Technology Centre, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualise, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognised 13 years in a row by _Fortune_ and _Great Place to Work®_ for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
We are looking for a Client Executive to join our Australia team.
What will you be doing?
The Client Executive's role is to develop and lead WWT's relationship with one or more strategic enterprise customers.
This role will involve establishing relationships at senior levels within your customer(s). You will be responsible for effectively selling WWT's advanced suite of solutions, services and capabilities across all levels of the customer, supported by an extended team of highly skilled individuals. You will also focus on driving the Strategic Account Planning and Execution. The role may require both domestic and international travel.
Responsibilities:
+ Lead the mission for WWT as an Executive Level sales professional for one or more strategic customers, by providing leadership to a team of sales professionals.
+ Drive sales achievement through a customer-centric approach to your business.
+ Provide accurate forecasting and execution on calculated areas within your account; assist team members with deal qualification and strategy to promote sales.
+ Expert-level strategic account planning, plan execution and competitive market positioning of WWT to ensure alignment of current and future business opportunities.
+ Work with various WWT team members, Technical Leadership and Directors on business solutions which will both enhance WWT's role with our customer as well as drive profitability.
+ Engage our company "Subject Matter Experts" to create integrated solutions that address customers' complex problems.
+ Ability to drive high-level to expert-level strategy meetings with complex and advanced designs.
Qualifications:
+ 7-12+ years' sales experience in a relevant industry and 7-10+ years of experience managing/leading a book of significant business.
+ Candidates must have a successful track record in sales.
+ Proven large account management with multiple business streams, cross-functional team utilisation and developing innovative business solutions solving complex business challenges for a customer. Proven P&L management experience is a plus.
+ Executive-level customer experience and current relationships are essential for success.
+ Experience with consultative services sales approach and/or disruptive technology is highly desired.
+ Understanding the diverse selling motions of Australian enterprise; including contracts and programmes and an ability to creatively identify traditional and non-traditional paths to market.
+ Outstanding communication and financial skills required.
+ Leadership experience a plus.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
+ Health and Wellbeing: Combined Health Insurance, Employee Assistance Program, Wellness program
+ Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!
#LI-BL1
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.
This advertiser has chosen not to accept applicants from your region.
9