8 Front Desk Operations jobs in Australia
Office Patient Assistant

Posted 1 day ago
Job Viewed
Job Description
+ To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
+ To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
**KEY RESPONSIBILITIES**
**General Administration**
+ Answer the switchboard in a courteous and professional manner.
+ Liaise with patients and their families in a compassionate manner.
+ Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
+ Responsible for petty cash dispersal and reconciliation.
+ Responsible for maintaining the levels of and ordering general office supplies.
+ Provides assistance with the quality improvement program.
+ Book ambulance transport for patients if required by the clinic.
+ Liaise with Doctors in booking patient appointments if required by the clinic.
+ Other duties and responsibilities as assigned.
**Billing Administration**
+ To admit and discharge patients within a centralized billing system.
+ To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
+ To conduct eligibility checks on all new patients with their Private Health Fund.
+ Prepare invoices and credit notes in relation to revenue generation.
+ Prepare and collate all required supporting documentation required to accompany invoices.
+ Undertake banking procedures for all cheque and cash payments.
+ Prepare and maintain an accurate record management system of all patient records.
+ Prepare and maintain reconciliation records.
+ Forward ISIS data to State related Health Commission on a monthly basis.
+ Forward HCP data to Private Health Funds on a monthly basis.
+ Assisting other clinics entering billing as required.
+ Assisting the Operations Manager in billing trouble shooting with clinics.
**Patient Service:**
+ Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
+ Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
+ Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
+ Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
+ Manages the ordering of all stock and consumables for the operation of the clinic.
+ Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
+ Maintains Clinical Manager database.
+ Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
+ Stamps pathology forms with Doctor's information and place in billing area.
+ Coordinates collection of blood samples by pathology lab, help spin blood before collection.
+ Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
+ Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
+ Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
+ Assist nurses in lining machines if required by the clinic.
+ Liaise with Pharmacy in organising patient medication and drugs if required by the clinic.
**COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)**
Essential:
+ Computer competence in MS Office.
**Desirable:**
+ 2 years' experience in a similar role.
+ Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
+ Understanding of the Quality improvement process and risk management obligations
+ Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
+ Knowledge of Work Health and Safety as it relates to the role within the facility.
+ Demonstrated skills in food preparation and presentation.
+ Basic office skills, including filing and answering telephone enquiries.
+ Completion of a Patient Service Assistant Certificate or equivalent qualification.
+ Excellent Customer Service skills.
+ Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
+ Demonstrated commitment to quality improvement initiatives.
+ Team player.
+ Work with confidentiality, discretion and maturity.
Office Patient Assistant
Posted 10 days ago
Job Viewed
Job Description
**Reports to (position):** Dialysis Clinic Manager
**Primary purpose of the role:**
+ To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
+ To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
**Key Responsibilities**
**General Administration**
+ Answer the switchboard in a courteous and professional manner.
+ Liaise with patients and their families in a compassionate manner.
+ Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
+ Responsible for petty cash dispersal and reconciliation.
+ Responsible for maintaining the levels of and ordering general office supplies.
+ Provides assistance with the quality improvement program.
+ Book ambulance transport for patients if required by the clinic.
+ Liaise with Doctors in booking patient appointments if required by the clinic.
+ Other duties and responsibilities as assigned.
**Billing Administration**
+ To admit and discharge patients within a centralized billing system.
+ To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
+ To conduct eligibility checks on all new patients with their Private Health Fund.
+ Prepare invoices and credit notes in relation to revenue generation.
+ Prepare and collate all required supporting documentation required to accompany invoices.
+ Undertake banking procedures for all cheque and cash payments.
+ Prepare and maintain an accurate record management system of all patient records.
+ Prepare and maintain reconciliation records.
+ Forward ISIS data to State related Health Commission on a monthly basis.
+ Forward HCP data to Private Health Funds on a monthly basis.
+ Assisting other clinics entering billing as required.
+ Assisting the Operations Manager in billing trouble shooting with clinics.
**Patient Service:**
+ Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
+ Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
+ Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
+ Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
+ Manages the ordering of all stock and consumables for the operation of the clinic.
+ Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
+ Maintains Clinical Manager database.
+ Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
+ Stamps pathology forms with Doctor's information and place in billing area.
+ Coordinates collection of blood samples by pathology lab, help spin blood before collection.
+ Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
+ Ensures/promotes a safe, secure and healthy working environment as detailed in the Occupational Health and Safety policy.
+ Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
+ Assist nurses in lining machines if required by the clinic.
+ Liaise with Fresenius Kabi in organising patient medication and drugs if required by the clinic.
**Competencies (attitude, skills, typical qualifications & experience)**
**Essential:**
+ 3 years experience in a similar role.
+ Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
+ Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
+ Knowledge of Occupational Health and Safety as it relates to the role within the facility.
+ Demonstrated skills in food preparation and presentation.
+ Basic office skills, including filing and answering telephone enquiries.
+ Completion of a Patient Service Assistant Certificate or equivalent qualification.
+ Computer competence in MS Office.
+ Excellent Customer Service skills.
+ Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
+ Demonstrated commitment to quality improvement initiatives.
+ Team player.
+ Work with confidentiality, discretion and maturity.
Office Patient Assistant
Posted 3 days ago
Job Viewed
Job Description
PRIMARY PURPOSE OF THE ROLE
- To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
- To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
KEY RESPONSIBILITIES
General Administration
- Answer the switchboard in a courteous and professional manner.
- Liaise with patients and their families in a compassionate manner.
- Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
- Responsible for petty cash dispersal and reconciliation.
- Responsible for maintaining the levels of and ordering general office supplies.
- Provides assistance with the quality improvement program.
- Book ambulance transport for patients if required by the clinic.
- Liaise with Doctors in booking patient appointments if required by the clinic.
- Other duties and responsibilities as assigned.
Billing Administration
- To admit and discharge patients within a centralized billing system.
- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
- To conduct eligibility checks on all new patients with their Private Health Fund.
- Prepare invoices and credit notes in relation to revenue generation.
- Prepare and collate all required supporting documentation required to accompany invoices.
- Undertake banking procedures for all cheque and cash payments.
- Prepare and maintain an accurate record management system of all patient records.
- Prepare and maintain reconciliation records.
- Forward ISIS data to State related Health Commission on a monthly basis.
- Forward HCP data to Private Health Funds on a monthly basis.
- Assisting other clinics entering billing as required.
- Assisting the Operations Manager in billing trouble shooting with clinics.
Patient Service:
- Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
- Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
- Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
- Manages the ordering of all stock and consumables for the operation of the clinic.
- Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
- Maintains Clinical Manager database.
- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
- Stamps pathology forms with Doctor’s information and place in billing area.
- Coordinates collection of blood samples by pathology lab, help spin blood before collection.
- Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
- Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
- Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
- Assist nurses in lining machines if required by the clinic.
- Liaise with Pharmacy in organising patient medication and drugs if required by the clinic.
COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)
Essential:
- 3 years’ experience in a similar role.
- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
- Understanding of the Quality improvement process and risk management obligations
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
- Knowledge of Work Health and Safety as it relates to the role within the facility.
- Demonstrated skills in food preparation and presentation.
- Basic office skills, including filing and answering telephone enquiries.
- Completion of a Patient Service Assistant Certificate or equivalent qualification.
- Computer competence in MS Office.
- Excellent Customer Service skills.
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
- Demonstrated commitment to quality improvement initiatives.
- Team player.
- Work with confidentiality, discretion and maturity.
Office Patient Assistant
Posted 11 days ago
Job Viewed
Job Description
Position Title: Office Patient Assistant
Reports to (position): Dialysis Clinic Manager
Primary purpose of the role:
- To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
- To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
Key Responsibilities
General Administration
- Answer the switchboard in a courteous and professional manner.
- Liaise with patients and their families in a compassionate manner.
- Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
- Responsible for petty cash dispersal and reconciliation.
- Responsible for maintaining the levels of and ordering general office supplies.
- Provides assistance with the quality improvement program.
- Book ambulance transport for patients if required by the clinic.
- Liaise with Doctors in booking patient appointments if required by the clinic.
- Other duties and responsibilities as assigned.
Billing Administration
- To admit and discharge patients within a centralized billing system.
- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
- To conduct eligibility checks on all new patients with their Private Health Fund.
- Prepare invoices and credit notes in relation to revenue generation.
- Prepare and collate all required supporting documentation required to accompany invoices.
- Undertake banking procedures for all cheque and cash payments.
- Prepare and maintain an accurate record management system of all patient records.
- Prepare and maintain reconciliation records.
- Forward ISIS data to State related Health Commission on a monthly basis.
- Forward HCP data to Private Health Funds on a monthly basis.
- Assisting other clinics entering billing as required.
- Assisting the Operations Manager in billing trouble shooting with clinics.
Patient Service:
- Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
- Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
- Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
- Manages the ordering of all stock and consumables for the operation of the clinic.
- Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
- Maintains Clinical Manager database.
- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
- Stamps pathology forms with Doctor’s information and place in billing area.
- Coordinates collection of blood samples by pathology lab, help spin blood before collection.
- Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
- Ensures/promotes a safe, secure and healthy working environment as detailed in the Occupational Health and Safety policy.
- Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
- Assist nurses in lining machines if required by the clinic.
- Liaise with Fresenius Kabi in organising patient medication and drugs if required by the clinic.
Competencies (attitude, skills, typical qualifications & experience)
Essential:
- 3 years experience in a similar role.
- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
- Knowledge of Occupational Health and Safety as it relates to the role within the facility.
- Demonstrated skills in food preparation and presentation.
- Basic office skills, including filing and answering telephone enquiries.
- Completion of a Patient Service Assistant Certificate or equivalent qualification.
- Computer competence in MS Office.
- Excellent Customer Service skills.
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
- Demonstrated commitment to quality improvement initiatives.
- Team player.
- Work with confidentiality, discretion and maturity.
Overnight Front Desk Agent

Posted 3 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**Join Our Ladies & Gentlemen - Overnight Guest Experience Expert**
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as an **Overnight Front Desk Agent,** we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
**Please note that this role required valid working rights in Australia as well as a Driver's License to be considered.**
Position Summary:
+ Join our Ladies and Gentlemen and support the Front Office team with general operational tasks including Front Desk, Guest Experience and Concierge/Porter services.
+ Be an expert on the luxury hotel and the surrounding area, know it inside and out to exceed guest expectations
+ Operate telephone switchboard and respond to all guest enquiries, going above and beyond with each guest experience
+ Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
+ Check guest in and out using OPERA systems
+ Conduct security checks across property
+ Assist driving and parking cars when necessary
+ Deliver bags and luggage's of guest movements during the overnight period
+ Build and strengthen relationships with existing and new guests collaborating other departments, exhibiting our legendary service and enabling future bookings
+ Complete reservation administration tasks and offer general support to the team
+ Make and update room reservation. Assign rooms according to guest requests and preferences whenever possible
+ Support the overarching Rooms Division operations when appropriate and needed including Front Desk, Service Experience, Concierge/Bell & Club Operations
About You:
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Driver's License is a requirement for the role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
+ Attention to detail in all aspects of work
+ Strong written and verbal communication skills
+ Prior luxury hotel experience would be preferable
Our Benefits:
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
GEE - Front Desk Agent

Posted 16 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Join Our Ladies & Gentlemen - Front Desk Agent (Guest Experience Expert)**
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a **Front Desk Agent** , we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
**Position Summary:**
+ Warmly welcome guests and assist with check-in, check-out, and billing processes
+ Support daily front office operations to ensure a smooth and efficient guest experience
+ Respond to guest enquiries with professionalism, care, and attention to detail
+ Learn and share knowledge about our luxury hotel and surrounding area to enhance guest stays
+ Assist with the pre-arrival process, including guest preferences and room allocations
+ Take reservations and accurately handle cash and credit card transactions
+ Build meaningful connections with guests to encourage return visits and positive reviews
+ Demonstrate strong written and verbal communication in all guest and team interactions
+ Apply problem-solving skills to resolve guest concerns quickly and effectively
+ Utilize OPERA PMS and draw on prior luxury hotel experience (Marriott preferred) to support operational excellence
**About You:**
+ Experience with OPERA Property Management System
+ Ability to operate a telephone switchboard and respond promptly to all guest enquiries
+ Skilled in making and updating room reservations
+ Confident in running and checking daily reports
+ Communicates effectively with other departments to ensure smooth operations
+ Assist driving and parking cars when necessary
+ A genuinely warm and welcoming demeanor
+ Willingness and availability to work rotating shifts, including weekends and overnights
+ Strong organisational and time management skills
+ Working rights in Australia
+ Eager to grow and develop your career in hospitality
+ Self-motivated, enthusiastic, and comfortable in a fast-paced environment
+ A positive, can-do attitude and a willingness to learn
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Administration Assistant - Learning Office
Posted 12 days ago
Job Viewed
Job Description
Administration Assistant - Learning Office | Brisbane
Commencing Term 4 2025Continuing term-time (inclusive of the pupil free weeks in January, July and December) positionWork/life balance only working Term Time with school holidays offLevel 4 position Independent School Inner west Brisbane locationSH#7279Key Criteria:
Strong oral and written communication, service focus, and excellent organisational and interpersonal skillsAccuracy, attention to detail, and a calm, systematic approach to deadlinesProven ability to exercise tact, diplomacy, confidentiality, and discretionHigh-level administrative and IT skills, including Microsoft Office, with the capacity to quickly learn new systems (e.g. TASS, QCAA Portal, SharePoint, Teams)Current Blue Card (or ability to obtain prior to commencement)Experience in an educational setting desirable, though not essentialSchool ProfileSchoolHouse is working in partnership with a leading independent school providing education to approximately 1300 students. The college is located conveniently in Brisbane’s inner western suburbs, less than 10km from the city centre. Students are empowered to engage in learning, belong in the community and experience academic success. Teachers work to equip students for the responsibilities and challenges of the 21st century, aspiring to develop empathetic, worldly and highly literate students.
School Benefits Attractive remuneration package The wellbeing of all staff and students at the forefront of professional practiceValues based approach to life and workOn-site parking and easy access to public transportStaff discount for children enrolledRequirements Relevant tertiary qualifications (Bachelor of Education)Hold a current registration with the Queensland College of Teachers (QCT) or be eligible to obtain one prior to commencementAppropriate qualifications and experience teaching subjects outlined aboveExcellent communication skills and an understanding of boys’ educationEnthusiasm and flexibility with the ability to work effectively within a collaborative team environmentAbility and desire to actively support the values and ethos of the schoolWorking Rights for Australia (or eligible to gain)Application Process
SchoolHouse work in partnership with schools across all sectors, providing expert recruitment services to assist them in securing high-quality teachers and leaders. To find out the details of this position please APPLY or contact Claire for a confidential discussion. Applicants are encouraged to apply early as interviews will be conducted as suitable applications are received.
Claire Garner Recruitment Consultant | SchoolHouse
SchoolHouse is a complimentary service for teachers and school support staff. Registration with SchoolHouse will provide exclusive access and alerts about suitable opportunities with our partner schools. For more information, please visit
To view all available positions, visit
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Assistant Front Office Manager (FT) - Holiday Inn Perth City Centre

Posted 16 days ago
Job Viewed
Job Description
At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests-whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.
**Position: Assistant Front Office Manager (fulltime)**
Join us in creating genuinely memorable guest experiences from the moment they arrive. As Assistant Front Office Manager, you will oversee all front office operations including guest services, concierge, business centre, porter, and reservations, while fostering a warm, welcoming atmosphere.
**What you will do:**
+ Lead daily front office operations, manage staffing, and drive team performance through coaching and development.
+ Ensure compliance with all regulations and brand standards, and provide training on SOPs, safety, systems, and service quality.
+ Inspire and engage your team through strong communication and leadership.
+ Handle guest feedback, deliver exceptional service, and ensure a high standard of IHG One Rewards delivery.
+ Support budgeting, labor management, and financial reporting, including night audit oversight.
+ Promote occupancy and revenue growth through upselling and walk-in conversions.
+ Oversee billing compliance, safety protocols, and emergency procedures as Chief Warden when required.
+ Ensure adherence to OH&S and IHG brand standards.
**The ideal candidate will have:**
+ 3+ years of hotel guest service experience, including 2+ years in a supervisory/management role.
+ Degree in Hospitality or Business (preferred).
+ Full, unrestricted Australian working rights (not suitable for student visa holders). Flexibility to work varied shifts including nights, weekends, and holidays.
+ WA Manual Driver's License and Approved Manager certification (required).
+ Strong English communication skills; other languages a plus.
+ Current police clearance (within 6 months).
+ Valid RSA and Food Handling Certificates.
**Why join us?**
At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
+ Attractive annual salary of up to $78,000 per annum
+ **Employee Perks & Wellbeing** -
+ Paid birthday leave to celebrate your special day.
+ Enhanced Parentalleave options to support your growing family.
+ Proactive Health Days to keep you feeling your best.
+ **Workplace Support** - A friendly and supportive team with managers who provide ongoing training and development.
+ **Career Growth** - Access to our lifelong development program and career milestone celebrations as you grow within IHG.
+ **Hotel Perks**
+ On shift Duty Meal
+ Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
+ Food & Beverage Discounts at IHG Hotels
+ Access to a retail discount platform to make your pay go even further.
+ **Paid Annual & Personal Leave** - We value your time off and ensure you get the rest you deserve.
**Ready to start your journey with us?**
Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Apply now to become part of the IHG family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.