3 Front Desk Operations jobs in Australia
Office Patient Assistant
Newcastle, New South Wales
Fresenius Medical Care Holdings, Inc.
Posted 26 days ago
Job Viewed
Job Description
PRIMARY PURPOSE OF THE ROLE
- To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
- To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
KEY RESPONSIBILITIES
General Administration
- Answer the switchboard in a courteous and professional manner.
- Liaise with patients and their families in a compassionate manner.
- Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
- Responsible for petty cash dispersal and reconciliation.
- Responsible for maintaining the levels of and ordering general office supplies.
- Provides assistance with the quality improvement program.
- Book ambulance transport for patients if required by the clinic.
- Liaise with Doctors in booking patient appointments if required by the clinic.
- Other duties and responsibilities as assigned.
Billing Administration
- To admit and discharge patients within a centralized billing system.
- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
- To conduct eligibility checks on all new patients with their Private Health Fund.
- Prepare invoices and credit notes in relation to revenue generation.
- Prepare and collate all required supporting documentation required to accompany invoices.
- Undertake banking procedures for all cheque and cash payments.
- Prepare and maintain an accurate record management system of all patient records.
- Prepare and maintain reconciliation records.
- Forward ISIS data to State related Health Commission on a monthly basis.
- Forward HCP data to Private Health Funds on a monthly basis.
- Assisting other clinics entering billing as required.
- Assisting the Operations Manager in billing trouble shooting with clinics.
Patient Service:
- Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
- Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
- Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
- Manages the ordering of all stock and consumables for the operation of the clinic.
- Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
- Maintains Clinical Manager database.
- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
- Stamps pathology forms with Doctor’s information and place in billing area.
- Coordinates collection of blood samples by pathology lab, help spin blood before collection.
- Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
- Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
- Engages in internal and external in-service activities to enhance / maintain skills and knowledge.
- Assist nurses in lining machines if required by the clinic.
- Liaise with Pharmacy in organising patient medication and drugs if required by the clinic.
COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)
Essential:
- 3 years’ experience in a similar role.
- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice.
- Understanding of the Quality improvement process and risk management obligations
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
- Knowledge of Work Health and Safety as it relates to the role within the facility.
- Demonstrated skills in food preparation and presentation.
- Basic office skills, including filing and answering telephone enquiries.
- Completion of a Patient Service Assistant Certificate or equivalent qualification.
- Computer competence in MS Office.
- Excellent Customer Service skills.
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
- Demonstrated commitment to quality improvement initiatives.
- Team player.
- Work with confidentiality, discretion and maturity.
This advertiser has chosen not to accept applicants from your region.
0
Assistant Front Office Manager (FT) - Holiday Inn Perth City Centre
Perth, Western Australia
IHG
Posted 11 days ago
Job Viewed
Job Description
**Join our team at Holiday Inn Perth City Centre - where work meets joy!**
At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests-whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.
**Position: Assistant Front Office Manager (fulltime)**
Join us in creating genuinely memorable guest experiences from the moment they arrive. As Assistant Front Office Manager, you will oversee all front office operations including guest services, concierge, business centre, porter, and reservations, while fostering a warm, welcoming atmosphere.
**What you will do:**
+ Lead daily front office operations, manage staffing, and drive team performance through coaching and development.
+ Ensure compliance with all regulations and brand standards, and provide training on SOPs, safety, systems, and service quality.
+ Inspire and engage your team through strong communication and leadership.
+ Handle guest feedback, deliver exceptional service, and ensure a high standard of IHG One Rewards delivery.
+ Support budgeting, labor management, and financial reporting, including night audit oversight.
+ Promote occupancy and revenue growth through upselling and walk-in conversions.
+ Oversee billing compliance, safety protocols, and emergency procedures as Chief Warden when required.
+ Ensure adherence to OH&S and IHG brand standards.
**The ideal candidate will have:**
+ 3+ years of hotel guest service experience, including 2+ years in a supervisory/management role.
+ Degree in Hospitality or Business (preferred).
+ Full, unrestricted Australian working rights (not suitable for student visa holders). Flexibility to work varied shifts including nights, weekends, and holidays.
+ WA Manual Driver's License and Approved Manager certification (required).
+ Strong English communication skills; other languages a plus.
+ Current police clearance (within 6 months).
+ Valid RSA and Food Handling Certificates.
**Why join us?**
At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
+ Attractive annual salary of up to $78,000 per annum
+ **Employee Perks & Wellbeing** -
+ Paid birthday leave to celebrate your special day.
+ Enhanced Parentalleave options to support your growing family.
+ Proactive Health Days to keep you feeling your best.
+ **Workplace Support** - A friendly and supportive team with managers who provide ongoing training and development.
+ **Career Growth** - Access to our lifelong development program and career milestone celebrations as you grow within IHG.
+ **Hotel Perks**
+ On shift Duty Meal
+ Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
+ Food & Beverage Discounts at IHG Hotels
+ Access to a retail discount platform to make your pay go even further.
+ **Paid Annual & Personal Leave** - We value your time off and ensure you get the rest you deserve.
**Ready to start your journey with us?**
Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Apply now to become part of the IHG family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests-whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.
**Position: Assistant Front Office Manager (fulltime)**
Join us in creating genuinely memorable guest experiences from the moment they arrive. As Assistant Front Office Manager, you will oversee all front office operations including guest services, concierge, business centre, porter, and reservations, while fostering a warm, welcoming atmosphere.
**What you will do:**
+ Lead daily front office operations, manage staffing, and drive team performance through coaching and development.
+ Ensure compliance with all regulations and brand standards, and provide training on SOPs, safety, systems, and service quality.
+ Inspire and engage your team through strong communication and leadership.
+ Handle guest feedback, deliver exceptional service, and ensure a high standard of IHG One Rewards delivery.
+ Support budgeting, labor management, and financial reporting, including night audit oversight.
+ Promote occupancy and revenue growth through upselling and walk-in conversions.
+ Oversee billing compliance, safety protocols, and emergency procedures as Chief Warden when required.
+ Ensure adherence to OH&S and IHG brand standards.
**The ideal candidate will have:**
+ 3+ years of hotel guest service experience, including 2+ years in a supervisory/management role.
+ Degree in Hospitality or Business (preferred).
+ Full, unrestricted Australian working rights (not suitable for student visa holders). Flexibility to work varied shifts including nights, weekends, and holidays.
+ WA Manual Driver's License and Approved Manager certification (required).
+ Strong English communication skills; other languages a plus.
+ Current police clearance (within 6 months).
+ Valid RSA and Food Handling Certificates.
**Why join us?**
At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
+ Attractive annual salary of up to $78,000 per annum
+ **Employee Perks & Wellbeing** -
+ Paid birthday leave to celebrate your special day.
+ Enhanced Parentalleave options to support your growing family.
+ Proactive Health Days to keep you feeling your best.
+ **Workplace Support** - A friendly and supportive team with managers who provide ongoing training and development.
+ **Career Growth** - Access to our lifelong development program and career milestone celebrations as you grow within IHG.
+ **Hotel Perks**
+ On shift Duty Meal
+ Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
+ Food & Beverage Discounts at IHG Hotels
+ Access to a retail discount platform to make your pay go even further.
+ **Paid Annual & Personal Leave** - We value your time off and ensure you get the rest you deserve.
**Ready to start your journey with us?**
Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Apply now to become part of the IHG family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Assistant Manager, Front Office | InterContinental Sanctuary Cove Resort
Sanctuary Cove, Queensland
IHG
Posted 5 days ago
Job Viewed
Job Description
As part of the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international expertise and local insight, we create warm, sophisticated experiences for guests seeking a richer perspective on the world.
**InterContinental Sanctuary Cove Resort** - Australia's first InterContinental Resort - reflects the elegance of a classic Queensland estate, surrounded by tropical gardens, tranquil lagoon sands, and the vibrant atmosphere of Sanctuary Cove.
Step into a leadership role at one of Australia's most iconic luxury resorts. As **Assistant Manager, Front Office** , you'll be at the heart of our guest experience - inspiring excellence, leading our Front Office team, and ensuring every stay is memorable from the very first welcome to the final farewell.
**About the Role**
In this pivotal leadership position, you'll oversee the day-to-day Front Office operations while supporting the smooth running of the entire resort during times when senior leadership is not present. You'll guide a passionate team, champion our **Inspire Incredible Service Culture** , and ensure our guests experience the genuine warmth and professionalism that define the InterContinental brand.
**Your Day to Day**
+ Provide day-to-day operational leadership across the resort, ensuring seamless service and adherence to IHG brand standards.
+ Coach, mentor, and develop the Front Office team, empowering them to deliver personalised, thoughtful service.
+ Oversee guest arrivals, departures, and daily operations, ensuring every touchpoint exceeds expectations.
+ Lead proactive problem resolution with empathy and professionalism, turning challenges into opportunities for exceptional service.
+ Manage team performance, productivity, and payroll accuracy, ensuring labour efficiencies are maintained.
+ Monitor guest feedback through multiple channels and implement targeted action plans to continuously elevate the guest journey.
+ Ensure the safety, security, and wellbeing of all guests and colleagues, maintaining full compliance with health and safety standards.
+ Support and drive financial and service targets, contributing to the resort's operational success.
+ Foster a culture of engagement, recognition, and brand pride across the Rooms Division team.
**What We're Looking For**
+ Strong communication and interpersonal skills with a natural flair for guest engagement.
+ A motivated leader who thrives under pressure and leads by example.
+ Proven ability to think on your feet and deliver creative, solution-oriented service.
+ Minimum of 3 years' experience in an upscale hotel environment as a supervisor, duty manager or in a related leadership role.
+ Tertiary qualifications in Hotel or Hospitality Management advantageous.
+ Fluent English essential; additional languages highly regarded.
+ Flexibility to work evenings, weekends, and public holidays as required.
+ Full working rights in Australia.
**What We Offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, and grow your career within one of the world's most recognisable hotel brands.
We'll reward your passion and dedication with:
+ **Paid birthday leave**
+ **Hotel and F&B discounts** across IHG's global network
+ **Enhanced parental leave** and proactive health days
+ **Flexible work options** to support your wellbeing
+ **Career development and lifelong learning programs**
+ **IHG Career Milestone celebrations**
+ **Transfer of entitlements** as you grow with IHG
+ **Access to an exclusive retail discounts platform**
At IHG, we're proud of the work we do, the people we work with, and the difference we make. We know you will be too.
Learn more about us: ihg.com/careers ( the resort: sanctuarycove.intercontinental.com
Follow us on Instagram ( and LinkedIn ( quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
**InterContinental Sanctuary Cove Resort** - Australia's first InterContinental Resort - reflects the elegance of a classic Queensland estate, surrounded by tropical gardens, tranquil lagoon sands, and the vibrant atmosphere of Sanctuary Cove.
Step into a leadership role at one of Australia's most iconic luxury resorts. As **Assistant Manager, Front Office** , you'll be at the heart of our guest experience - inspiring excellence, leading our Front Office team, and ensuring every stay is memorable from the very first welcome to the final farewell.
**About the Role**
In this pivotal leadership position, you'll oversee the day-to-day Front Office operations while supporting the smooth running of the entire resort during times when senior leadership is not present. You'll guide a passionate team, champion our **Inspire Incredible Service Culture** , and ensure our guests experience the genuine warmth and professionalism that define the InterContinental brand.
**Your Day to Day**
+ Provide day-to-day operational leadership across the resort, ensuring seamless service and adherence to IHG brand standards.
+ Coach, mentor, and develop the Front Office team, empowering them to deliver personalised, thoughtful service.
+ Oversee guest arrivals, departures, and daily operations, ensuring every touchpoint exceeds expectations.
+ Lead proactive problem resolution with empathy and professionalism, turning challenges into opportunities for exceptional service.
+ Manage team performance, productivity, and payroll accuracy, ensuring labour efficiencies are maintained.
+ Monitor guest feedback through multiple channels and implement targeted action plans to continuously elevate the guest journey.
+ Ensure the safety, security, and wellbeing of all guests and colleagues, maintaining full compliance with health and safety standards.
+ Support and drive financial and service targets, contributing to the resort's operational success.
+ Foster a culture of engagement, recognition, and brand pride across the Rooms Division team.
**What We're Looking For**
+ Strong communication and interpersonal skills with a natural flair for guest engagement.
+ A motivated leader who thrives under pressure and leads by example.
+ Proven ability to think on your feet and deliver creative, solution-oriented service.
+ Minimum of 3 years' experience in an upscale hotel environment as a supervisor, duty manager or in a related leadership role.
+ Tertiary qualifications in Hotel or Hospitality Management advantageous.
+ Fluent English essential; additional languages highly regarded.
+ Flexibility to work evenings, weekends, and public holidays as required.
+ Full working rights in Australia.
**What We Offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, and grow your career within one of the world's most recognisable hotel brands.
We'll reward your passion and dedication with:
+ **Paid birthday leave**
+ **Hotel and F&B discounts** across IHG's global network
+ **Enhanced parental leave** and proactive health days
+ **Flexible work options** to support your wellbeing
+ **Career development and lifelong learning programs**
+ **IHG Career Milestone celebrations**
+ **Transfer of entitlements** as you grow with IHG
+ **Access to an exclusive retail discounts platform**
At IHG, we're proud of the work we do, the people we work with, and the difference we make. We know you will be too.
Learn more about us: ihg.com/careers ( the resort: sanctuarycove.intercontinental.com
Follow us on Instagram ( and LinkedIn ( quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
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