27 Front Desk Staff jobs in Perth

**PRIMARY PURPOSE OF THE ROLE**
To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
**KEY RESPONSIBILITIES**
**General Administration**
+ Answer the switchboard in a courteous and professional manner.
+ Liaise with patients and their families in a compassionate manner.
+ Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
+ Responsible for petty cash dispersal and reconciliation.
+ Responsible for maintaining the levels of and ordering general office supplies.
+ Responsible for bookings and maintaining patient transport.
+ Provides assistance with the quality improvement program.
+ Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
+ Creates and maintains patient Newsletter.
+ Other duties and responsibilities as assigned.
**Billing Administration**
+ To admit and discharge patients within a centralized billing system.
+ To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
+ To conduct eligibility checks on all new patients with their Private Health Fund.
+ Prepare invoices and credit notes in relation to revenue generation.
+ Prepare and collate all required supporting documentation required to accompany invoices.
+ Undertake banking procedures for all cheque and cash payments.
+ Prepare and maintain an accurate record management system of all patient records.
+ Prepare and maintain reconciliation records.
**Patient Service:**
+ Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
+ Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
+ Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
+ Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
+ Manages the ordering of all stock and consumables for the operation of the clinic.
+ Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
+ Maintains Clinical Manager database.
+ Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
+ Coordinates collection of blood samples by pathology lab, help spin blood before collection.
+ Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
+ Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
+ Engages in internal and external in-service activities to enhance / maintain skills and knowledge
**COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)**
**Essential:**
+ 2 years' experience in a similar role
+ Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
+ Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
+ Knowledge of Work Health and Safety as it relates to the role within the facility
+ Understanding of the Quality improvement process and risk management obligations
+ Demonstrated skills in food preparation and presentation
+ Office skills, including filing and answering telephone enquiries
+ Completion of a Patient Service Assistant Certificate or equivalent qualification
+ Computer competence in MS Office.
+ Excellent Customer Service skills.
+ Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
+ Demonstrated commitment to quality improvement initiatives.
+ Team player
+ Work with confidentiality, discretion and maturity.

PRIMARY PURPOSE OF THE ROLE

To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.

To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
 

KEY RESPONSIBILITIES

General Administration

• Answer the switchboard in a courteous and professional manner.
• Liaise with patients and their families in a compassionate manner.
• Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
• Responsible for petty cash dispersal and reconciliation.
• Responsible for maintaining the levels of and ordering general office supplies.
• Responsible for bookings and maintaining patient transport.
• Provides assistance with the quality improvement program.
• Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
• Creates and maintains patient Newsletter.
• Other duties and responsibilities as assigned.
   

Billing Administration

• To admit and discharge patients within a centralized billing system.
• To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
• To conduct eligibility checks on all new patients with their Private Health Fund.
• Prepare invoices and credit notes in relation to revenue generation.
• Prepare and collate all required supporting documentation required to accompany invoices.
• Undertake banking procedures for all cheque and cash payments.
• Prepare and maintain an accurate record management system of all patient records.
• Prepare and maintain reconciliation records.
   

Patient Service:

• Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
• Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
• Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
• Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
• Manages the ordering of all stock and consumables for the operation of the clinic.
• Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
• Maintains Clinical Manager database.
• Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
• Coordinates collection of blood samples by pathology lab, help spin blood before collection.
• Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
• Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
• Engages in internal and external in-service activities to enhance / maintain skills and knowledge
   

COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)
 

Essential:

• 2 years’ experience in a similar role
• Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
• Knowledge of Work Health and Safety as it relates to the role within the facility
• Understanding of the Quality improvement process and risk management obligations
• Demonstrated skills in food preparation and presentation
• Office skills, including filing and answering telephone enquiries
• Completion of a Patient Service Assistant Certificate or equivalent qualification
• Computer competence in MS Office.
• Excellent Customer Service skills.
• Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
• Demonstrated commitment to quality improvement initiatives.
• Team player
• Work with confidentiality, discretion and maturity.

We're continuing to grow, and we're excited to welcome a team member to our Customer Service team.
You'll be a key point of contact for our customers, providing thoughtful, solutions-focused support with professionalism and care. This role is about more than just answering questions - it's about building trust and delivering a consistently high standard of service.
**The Role:**
+ Serve as a trusted point of contact for our customers, offering responsive, solutions-focused support with a personal touch.
+ Work collaboratively across teams to resolve inquiries, meet customer needs, and drive satisfaction.
+ Champion Stryker's values by ensuring every interaction reflects our dedication to integrity, accountability, and service excellence.
**We consider people from all backgrounds** - What matters most is your passion for helping others, your strong communication skills, and your ability to stay calm and focused under pressure.
**Desired requirements:**
+ **This role isn't for the curious - it's for the committed.** If you've already looked into  **Stryker** , you understand our products and our purpose, and know this is the kind of role you're ready to throw yourself into, we're here for it. If not, no stress - but this probably isn't the role for you (yet).
+ You'll need to be **proactive, engaging** and **excited to tackle problems** in a fast-paced environment. If you're not someone who likes to be challenged communicate with impact and energy, this probably isn't the right role for you.
+ We're looking for someone who's a **collaborative problem-solver** - someone who can bring accountability and energy to their work, and thrives in a team environment. If that's not you, this role likely won't be the right fit (and that's okay!).
+ **This role calls for presence, preparation and self-awareness.** You'll be working with internal and external stakeholders, handling cases and issues with Stryker products. That takes confidence, the ability to engage with influence, and the initiative to take on problems.
**Why Join Us?**
When you join us, you're joining a mission to improve patient outcomes every day - but that's just the beginning. You'll also enjoy a supportive environment where you can grow your career.
**Some of our benefits include:**
+ Health care, financial wellbeing, and insurance options to help you stay healthy and secure.
+ Ongoing training and career development opportunities so you can keep growing.
+ Paid parental leave and volunteer days to support your life outside of work.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering, "Why do you want to join Stryker?"**
**If this role sounds like a good fit, please apply below!**
Pay rate will not be below any applicable local minimum wage rates.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

CUSTOMER SERVICE MANAGER

PERSOLKELLY is one of Australia's largest and longest serving recruitment providers. Delivering both quality temporary and permanent options, we specialise in the recruitment of Professional, ICT, Government, STEM, Management and Executive talent.

Our client is seeking an experienced Customer Service Manager for an immediate start for an ongoing casual assignment.

Working hours: Monday to Friday 38 hours per week

Location: Forrestfield

Start: ASAP

Hourly rate: $60.00 p/h + Super depending on experience

Key Responsibilities:

• Lead the customer service team to deliver high-quality service to clients.
• Act as the main escalation point for customer enquiries, complaints, and service issues.
• Build and maintain strong relationships with key customers, ensuring expectations are met.
• Monitor customer satisfaction and implement initiatives to improve service delivery.
• Manage, coach, and develop the customer service team to achieve KPIs and service standards.
• Conduct regular team meetings, performance reviews, and training sessions.
• Foster a positive and customer-focused team culture.
• Oversee day-to-day customer service operations, ensuring timely resolutions.

About you:

• Proven experience in a customer service leadership/management role, ideally within transport, logistics, or supply chain.
• Understanding of compliance requirements in the transport/logistics industry
• Strong knowledge of freight operations (palletised freight, linehaul, warehousing, DIFOT, CoR compliance).
• Excellent people management skills - ability to lead, motivate, and develop a high-performing customer service team.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders.
• Demonstrated ability to manage customer escalations, complaints, and service recovery in a professional manner.
• Strong organisational and problem-solving skills, with the ability to work in a fast-paced environment.
• Experience with customer service systems, CRMs, and freight management systems.
• Proficiency in SAP, MS Office (Word, Excel, Outlook) and reporting tools.

If you are interested in the role and fit the criteria, please apply online today! If you have any further questions before applying online, please email Holly Storor at ***@persolkelly.com.au

**PLEASE NOTE - only online applications will be considered**

Who we are

At PERSOL , we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.

About Auto Parts Group (APG):
At Auto Parts Group (APG), we aim to be Australia's top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage."

APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries.

About the Role:
As a Customer Service Representative, you will:

• Provide excellent customer service by managing parts inquiries, requests, and quotes.
• Handle phone services and ensure a professional customer experience.
• Use APG systems to manage parts and inventory.
• Address customer escalations and maintain order records.
• Meet KPIs and focus on continuous improvement.

About You:
We are looking for someone who is:

• Passionate about customers and service.
• Experienced in customer service and sales, with strong relationship-building skills.
• A self-starter with a proactive, solutions-focused mindset.
• Reliable, punctual, and a confident communicator.

Benefits:

• APG 'Me' Day : A paid, flexible day for team members to use as they wish.
• Paid Parental Leave : Newly introduced paid parental leave for permanent employees.
• Training : Comprehensive training, support, and resources provided.
• Business Perks : Exclusive discounts with retailers like Repco, NAPA, AMX, and Motion Industries.
• Events : Regular team catch-ups, monthly events, and annual awards.
• Wellbeing : Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling.
• Diversity : A diverse team with varying ages, nationalities, abilities, and cultures.
• Security : A 30-year strong and growing business.

About the work environment …
Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you.

Interested…
Please click on the "Apply" button and submit your resume.

Position No: ZPA

Salary/Level: Level 1, $ - $ per hour + 25% casual loading plus 12% Superannuation

Tenure: Casual

Location: Perth Zoo, Western Australia

Customer Service Officers are critical to the delivery of an excellent visitor experience for visitors and guests to Perth Zoo - including but not limited to the front entrance, memberships counter, carousel, retail and reception.

At Perth Zoo, we have adopted Leadership Expectations which provides a common understanding of the mindsets and expected behaviours required of all our employees and the public sector. In this role, you will demonstrate Personal Leadership to help drive positive change.

The successful applicant will be required to possess or a current and satisfactory National Police Check prior to commencement.

Application Instructions:

To allow the selection panel to make an accurate assessment of your application, please submit the following:

• A covering letter.
• A written response addressing the six (6) requested criteria below (in no more than three (3) pages).
• A current CV, including the details of two referees with one being a recent or current manager/supervisor.

Selection Criteria

1. A demonstrated understanding of the role of a customer service officer.
2. Demonstrated passion for and experience in providing excellent customer service.
3. Willingness to learn new systems and work in a range of different service areas of the Zoo - each with a focus on customer service and customer relationship management.
4. Demonstrated capacity to work effectively under pressure.
5. Demonstrated ability to accurately handle cash and use a computerised point of sale system and/or ticketing computer system.
6. An understanding of occupational, health and safety, equity and diversity principles and practices.

Please click “Apply” and you will be redirected to the WA Government Jobs Board website at where you can submit your application online.

For further information about the Zoological Parks Authority, please visit

For further job-related information, please contact Nick Wood on 0***.

Closing date: Thursday, 21 August 2025 at 12 noon AWST (2pm AEST). No late or pro forma applications will be accepted.

Exciting full-time opportunity within the world's leading sustainable building materials company.Supportive and diverse management setting realistic targets and goals.East Perth location.

Holcim

As a global leader in innovative and sustainable building solutions, Holcim are enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It's all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.

Holcim People

Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.

The Opportunity

In this role, you will be joining a well-established team who provide Customer Service support to our fantastic clients. Working in a fun environment you will be dealing with a wide range of people from labourers to project managers which combine inbound enquiries and outbound order confirmations.

Key Responsibilities

Handle customer enquiries promptly and courteously and advise of any delays.Process customer orders in an accurate and timely manner.Maintain regular and effective communication with both sales and production staff.Escalate any customer issues that you are unable to resolve to the appropriate department/manager.Liaise with despatchers as necessary to effectively reduce costs whilst maintaining optimum service levels to customers.Ensure full knowledge and compliance with the Allocation Procedure Manual.Consistently improve on processes.Duties may be varied from time to time consistent with the employee's training and skills and such varied duties are to be performed to standards that will be specified as required.Liaising with the Operation and Scheduling teams to ensure our customer's requirements are understood and met in a timely manner.Be the main point of contact for customers and employees.

About You

Previous experience in a customer service or similar role.Be comfortable working in a fast-paced environment and be comfortable talking on the phone with customers, often taking high volume of calls a day.Strong written and verbal skills with the ability to clearly communicate openly and effectively with customers and stakeholders at all levels.Excellent problem-solving & conflict resolution skills are essential.Have excellent attention to detail & high-level proficiency in Google & MS Office

It would be great if you had experience in precast or concrete, however it's not essential as full training is provided in ordering systems, product knowledge & mixes.

This is an outstanding opportunity to grow your career within our world leading business.

Why Holcim?

At Holcim we offer an inclusive environment, where our people feel comfortable bringing their authentic self to work. We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster. Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce. We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age. People are treated fairly at work - respecting and supporting human rights and non-discrimination. This is rooted in the values and standards set out in the Holcim Code of Business Conduct.

We don't just offer jobs - we offer long term careers with a deep and diverse structure which affords a great number of cross functional pathways available as you progress your career so if you're ready to take your career to the next level and join our dynamic team of professionals, we want to hear from you.

Apply now!

Candidates must hold valid Australian work rights with no restrictions on employment duration or hours.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples.

Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.

Are you a people-person with a passion for problem-solving and customer service? Do you thrive in dynamic environments where every day brings new challenges and opportunities to make a difference?
We're looking for a dedicated Customer Service Representative to join our team to support our WA office with administrative and sales tasks.
Location: Canning Vale, WA
Key Duties:Handle incoming sales calls and counter queries.Assist with processing a high volume of orders & quotesEnsure pricing and purchase orders are correct.Support sales team operationsManage customer phone calls and emails promptlyRelay important customer feedback internally.Maintain updated sales and customer records.Stay informed about new products and features.
About You:Proven experience in Customer Service or Sales support.Familiarity with CRM software and MS Office.Strong organisational and multitasking abilities.Exceptional customer service and relationship management skills.Effective interpersonal and communication skills.Proficient in G Suite (Gmail and Google Calendar).High accuracy and attention to detail.Eager to learn about the Solar Industry.
The Perks:Employee DiscountFree on-site parkingFree access to a total wellbeing & EAP platformDiscounts on private health insurance, clothing stores and more!
If this sounds like the perfect role for you, Apply Now!

Ready to Hit the Road? Full-Time Position Available – Start Immediately!

• Join a fun and supportive company culture
• Ongoing training and support provided
• Uniforms included

Who Are We?

We are thl, a global tourism operator and the largest commercial RV rental operator worldwide. Following our merger with Apollo Tourism & Leisure in November 2022, we have become a leader in the RV industry, spanning manufacturing, rental, and retail sectors. At thl, we value diversity and welcome talent from all backgrounds to join us in revolutionizing the RV industry.

What We Do

Simply put, we’re memory makers or, facilitators of amazing memories. We believe road trips are the best way to holiday! We know RVs inside and out. Well…we should…we’ve been building, renting and selling them for over 35 years across Australia, New Zealand, the USA, Canada, the UK and Europe. Phew…that’s a lot of places.

What We Can Offer

This role will see you delivering exceptional service to our rental guests by guiding them through the vehicle hand over and return. This will include completing rental contracts, selling ancillary products (reduction options, tables & chairs etc), vehicle demonstrations (don’t worry we’ll teach you what you need to know) etc.

Guest experience is a high priority for our team and is at the heart of our core values so, it’s important you share in our vision of providing exceptional service and ensuring our guests leave happy and eager to get on the road to experience their holiday adventure.

Given we’re in Tourism we are a 7-day operation so, you need to be okay with working weekends and public holidays. The good news is we have an attractive commission structure for ancillary sales.

We’re eager to find those who love a good road trip and have some of the following qualities and experience in:

• Customer service or sales.
• A valid open manual driver's license is a must (you’ll need this to drive our RV’s).
• You like to go above and beyond to make somebodies day.
• You maintain a positive attitude and handle challenges with ease.
• You’re great with time management and you like a fast-paced environment.
• You’re creative with communication and a great listener (English isn’t the first language for some of our guests).
• It would be amazing if you spoke German or another European language but it isn’t necessary.
• Proficiency in using technology and apps is required.
• You are comfortable managing conflict and skilled in negotiation, and
• You believe teamwork is dream work.

We walk the talk when it comes to ensuring our product quality meets our guests’ expectations so training will be provided.

One Last Thing…

So…if this sounds like you and you could rock #vanlife, what are you waiting for? Apply Now!
We are an equal opportunity employer and we aim to recruit a diverse range of people with a diverse range of talents to help us achieve our goals. All applicants must have the right to work in Australia.