58 Front Office jobs in Australia

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go Where No Two Days Are The Same. **
At Travel + Leisure Co, we are vacation connoisseurs. Come join the fun of putting the world on vacation! We are seeking a dynamic and motivated Front Office Manager to join our Marcoola team.
**How You'll Shine**
As the Front Office Manager you will be responsible for ensuring the efficient day-to-day operation of the resort. This position interacts with owners and guests, all resort departments, the community and the corporate office as necessary. You will also be responsible for the following:
+ Motivate and inspire the front office team
+ Direct and promote a good working relationship between the various resort departments encouraging team work
+ Lead the recruitment, hiring and training of all staff, to assure adequate staffing levels at all times, within the budget guidelines
+ Assist the Resort Manager with the planning, implementing and monitoring of policy and procedure
**What You'll Bring**
To be successful in this role, you will have:
+ Proven management abilities
+ Availability and flexibililty to meet with clients to ensure highest standards are met and maintained within reason, this may include working weekend shifts and public holidays
+ Demonstrated experience in motivating, inspiring, training, coaching and disciplining employees
+ Excellent communication skills (both written and verbal)
+ Proven ability to recognise and solve problems in the workplace
+ Ability to multi task and work productively in a fast paced, changing environment
+ Experience in Resort Hospitality Management
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Melbourne Marriott Hotel, Corner Exhibition & Lonsdale Streets, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Participates in employee progressive discipline procedures.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
The Westin is committed to empowering guests to enhance their well-being when they need it most, while travelling. As Westin associates, we rise to make each day better for our guests, our communities, and each other. Discover a place where work feels meaningful and every day is an opportunity to grow. Join us as a **Front Office Supervisor** and lead our Front Office team in delivering exceptional guest experiences, while being supported by career growth opportunities in a people-first environment.
**About You**
+ Passionate about delivering exceptional hospitality and guest service
+ Strong background in front office, reservations, or related guest services operations
+ At least 1 year of supervisory experience, with proven ability to support and lead a team
+ Excellent communication and interpersonal skills, able to engage with both guests and associates professionally
+ Skilled in handling guest concerns, resolving issues, and ensuring satisfaction
+ Organized and detail-oriented, with strong skills in managing reports, accounts, and payment processes
+ Confident in using property management systems (PMS) and POS systems to enter, locate, and manage information
+ Able to train, coach, and motivate associates while serving as a role model
+ Flexible and proactive, with the ability to adapt in a fast-paced environment
+ Full working rights in Australia
**About the Role**
+ Oversee and support all aspects of guest check-in and check-out, including verifying identity, securing payment, assigning rooms, and issuing keys
+ Set up accurate guest accounts, ensuring billing, rates, and market codes are correct, and document any exceptions
+ Enter and manage loyalty program information, ensuring a seamless guest experience
+ Process payments, vouchers, charges, and cash handling procedures, including balancing, drops, and cashier closing reports
+ Compile and review daily reports, logs, and contingency lists
+ Respond to guest requests, follow up to confirm resolution, and provide accurate property information and directions
+ Assist in training, evaluating, and coaching associates to achieve performance standards
+ Promote teamwork by maintaining positive relationships and serving as the first point of contact for employee concerns under the Guarantee of Fair Treatment/Open Door Policy
+ Enforce company policies, health and safety requirements, and security procedures, including reporting accidents and unsafe conditions
+ Support guests with disabilities and ensure all guest needs are anticipated and met with genuine care
+ Maintain professional appearance, protect company assets, and ensure confidentiality of proprietary information
+ Perform other reasonable duties as assigned by supervisors
**Our Benefits**
+ Exclusive staff discounts on food, beverage, and hotel stays across Marriott International for you, your family, and friends
+ Access to _Life with the Works_ program, offering flexible working hours and locations, sabbatical leave, and paid leave during your birthday month
+ Opportunities for growth, development, and progression with internationally recognised training programs and global career pathways
+ Genuine care for your physical, emotional, and financial well-being through our Employee Assistance Program
+ Employee referral incentives for recommending friends to join the team
+ Be part of the largest hotel network in the world, where equality, diversity, and inclusion are core values
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.

**Description:**
At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences.
Opportunity is calling to join our Front Office team at Australia's largest hotel. We are on the look-out for the following:
**_Guest Service Officer_** _- Part time or Full Time_
**_Communications Agent_** _- Casual_
Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveler. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces.
**Benefits for working with Hyatt Include:**
· After 90 days of service, 6-12 nights of complimentary accommodation per year to use at Hyatt Hotels globally (T&Cs)
· Generous discounted accommodation worldwide within Hyatt for associates as well as friends and family
· Reward and recognition programs
· Learning and development opportunities
· Fully laundered uniform
· Discounted city parking
**The Role:**
As a Guest Service Agent, you will serve as the face of our property assisting our guests with all enquiries to achieve and maintain the Hyatt 5-star standards. You will conduct a large volume of check-ins and check-outs, professionally handle complaints and be readily able to make recommendations to complement our guest's stay. You will deliver exceptional customer service to both internal and external guests and strive to create memorable experiences.
As a Communications Agent, you be the first point of contact, by responding to all internal and external phone calls and promptly attend to guest requests and hotel enquiries. In this role, you will uphold high standards of customer service as a service ambassador for the hotel.
**Our ideal candidate will possess:**
· Previous Front Office experience
· Exposure to using OPERA system - highly regarded
· Exceptional customer service and interpersonal skills
· Ability to work in a high-volume and fast paced environment
· Strong verbal and written communication skills
· Excellent grooming and personal presentation
· Valid Australian working rights
· Availability to work across a 7-day rotating roster and 38 hours per week
Quality care. Quality connections. Join Hyatt.
**Primary Location:** AU-NS-Sydney
**Organization:** Hyatt Regency Sydney
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** SYD
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality.Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.
We are looking for a leader who places care at the center of their leadership and is able to assist the Director of Rooms in delivering Hyatt's brand promise to our guests and colleagues.
**Benefits for working with Hyatt Include:**
+ Complimentary accommodation after 90 days of service (T&Cs apply)
+ Generous discounted accommodation worldwide within Hyatt
+ Discounted accommodation for associates as well as friend and family
+ Reward and recognition programs
+ Learning and development opportunities
+ Dry cleaning and discounted city parking
+ The opportunity to join an international group with endless career opportunities
**The Role**
In this key role within the Rooms Division, the Front Office Manager will ensure the smooth, efficient and profitable operation of the Front Office department, achieving maximum guest satisfaction. You will lead with purpose and care, whilst delivering Hyatt's brand promise to our guests and colleagues.
The role is responsible for Front Office operations including the Communications Team, Front Desk, Night Audit and our Regency Club. Working and partnering with other Hotel Departments will see you succeed in this role and ensure we maximize every opportunity to exceed our guest expectations.
**Role requirements:**
+ Demonstrate positive leadership characteristics, which inspire our colleagues to meet and exceed standards.
+ Responsible for coordinating and managing Front Office operations, including Front Desk, Communications and Regency Club.
+ Select, train, supervise, schedule, develop, and counsel employees according to policies and procedures.
+ Makes business decisions for the unit, taking into account the Hotel's philosophies and is responsible for both day-to-day running and long-term strategic development of the department
+ Analyse guest satisfaction data and develop and implement plans to achieve established goals and targets.
+ Responsible for planning, administration, Human Resources and financial management
**Our successful applicant will also:**
+ Have outstanding communication, presentation and problem-solving skills
+ Have advanced Opera knowledge
+ Be an effective leader of people
+ Have previous experience in payroll management and rostering
+ Have a minimum of two years Front Office Management experience in a large hotel environment (400 room)
+ Thrive working in a fast-paced environment where no two days are the same
+ Flexible availability to work rotating shifts, including weekends, evenings, and holidays
+ Applicants with Full working rights will be considered. A Police Check may be required.
Opportunity is calling. Join Hyatt.
**Primary Location:** Australia
**Organization:** Hyatt Regency Sydney
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** AUS
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia, 2020VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a "Crew" who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We're looking for people who: Always think outside the box; Live in the now and know what's next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as a Front Office All Rounder today!
Are you up for this?
+ Assist guests arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, engage with our fun hunters and let them play on through each guest experience
+ Build and strengthen relationships with existing and new guests to enable future bookings
+ Support your front office crew in general operational tasks
+ Take guest reservations and perform credit card responsibilities
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
About You:
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ NSW RSA
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
Our Perks:
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Moxy is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!
Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.
Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.
If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Are you excited to work and create epic moments for guests at our multi-award-winning venues?**
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
**About the Hotel - W Melbourne**
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
**About Welcome**
The Welcome Desk emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
**Why Choose W Melbourne?**
+ **Competitive Salary and Reviews:** Benefit from a competitive salary with an annual salary review every July.
+ **Mentor/Buddy Program:** Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
+ **Career Advancement:** Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
+ **Prime Location:** Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
+ **Birthday Perks:** Celebrate your birthday with a paid day off because we value our rockstars - YOU!
+ **Exclusive Discounts:** Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
+ **Community Engagement:** Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
+ **Award-Winning Workplace:** Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
+ **Employee Referral Bonus:** Take advantage of our employee referral bonus and enjoy working alongside your tribe.
**What We Expect of You**
+ A proactive and upbeat demeanor that inspires excellence.
+ Keen to take on new challenges and grow within your career.
+ Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.
**A Glance at What You Will Do**
+ Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date
+ Process all payment types such as room charges, cash, checks, debit, or credit
+ Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
+ Print contingency lists to have a record of all guests in case of emergency
+ Sell rooms/accommodation to guests without reservations based on availability
+ Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages
+ Complete the Room Rate Variance report
+ Process all guest check-ins and assign rooms
+ Activate or reissue room keys using electronic key machine
+ Count bank at end of shift and secure bank
+ Balance and drop receipts according to Accounting specifications
_W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**What we ask of you:**
+ A genuinely warm & welcoming demeanour
+ Personable communication skills
+ Energising motivation - its infectious - no job is too big or too small
+ A passion for the industry, a want to be the best in service
+ Australian Working Rights
+ New South Wales Responsible Service of Alcohol certificate/card
**POSITION SUMMARY**
+ Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Process all check-outs including resolving any late and disputed charges.
+ Answer, record, and process all guest calls, messages, requests, questions, or concerns.
+ Coordinate with Housekeeping to track readiness of rooms for check-in.
+ Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
+ Supply guests with directions and information regarding property and local areas of interest.
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Complete designated cashier and closing reports in the computer system.
+ Cash guests' personal checks and traveler's checks.
+ Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
+ Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
+ Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
+ Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
+ Speak with others using clear and professional language; answer telephones using appropriate etiquette.
+ Develop and maintain positive working relationships with others.
+ Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
+ Perform other reasonable job duties as requested by Supervisors.
**Perks, Rewards, Motivations**
+ Team-spirited co-workers
+ Encouraging leadership
+ Discounted room rates on hotels worldwide
+ Discount on food and beverages at participating Marriott International hotels worldwide
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Paid birthday leave
+ Training and development
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.