Explore numerous Front Office Manager positions, where organizational skills meet customer service expertise. These roles are available across various sectors, offering opportunities to oversee administrative tasks and ensure smooth office operations. Job seekers can find roles that match their experience level, from entry-level positions to senior management roles.What Front Office Manager Jobs are in Australia?
Showing 522 Front Office Manager jobs in Australia
Front Office Manager
Posted 2 days ago
Job Viewed
Job Description
**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Are you an experienced hospitality leader with a passion for delivering exceptional guest experiences and developing high-performing teams?
The Sebel Melbourne Flinders Lane is seeking a motivated, hands-on, and enthusiastic **Front Office Manager** to lead our Front Office team. Reporting directly to the General Manager, you will play a key role in ensuring the smooth day-to-day operation of the Front Office while creating memorable experiences for our owners and guests.
**How You'll Shine**
As Front Office Manager, you will be responsible for:
+ Leading, motivating, coaching, and developing the Front Office team to deliver outstanding guest service.
+ Managing the daily operation of the Front Office, ensuring efficient and professional service at all times.
+ Building strong working relationships across all hotel departments to promote collaboration and teamwork.
+ Recruiting, onboarding, training, and developing team members while maintaining staffing levels within budget.
+ Assisting the General Manager with the implementation and monitoring of hotel policies, procedures, and service standards.
+ Driving guest satisfaction by proactively resolving guest concerns and identifying opportunities to improve the guest experience.
+ Monitoring departmental performance, productivity, and operational efficiencies.
+ Ensuring compliance with company policies, health and safety requirements, and brand standards.
+ Supporting revenue and sales initiatives and working closely with Sales, Housekeeping, Maintenance, and other departments to deliver exceptional results.
**What You'll Bring**
To be successful in this role, you will have:
+ Previous leadership experience in a Front Office or Hotel Management role.
+ Strong knowledge of hotel front office operations, preferably within a hotel or resort environment.
+ Excellent leadership, coaching, and people management skills.
+ Proven experience recruiting, training, mentoring, and developing teams.
+ Outstanding communication and interpersonal skills.
+ A positive, solutions-focused approach with strong problem-solving abilities.
+ Proven experience meeting KPIs and sales targets
+ The ability to work in a fast-paced environment while managing multiple priorities.
+ Excellent organisational and time management skills.
+ Flexibility to work weekends, public holidays, and varied shifts when required.
+ Experience with hotel property management systems (Opera Cloud experience is highly regarded but not essential).
**Why Join Travel + Leisure Co?**
Hospitality is at the heart of everything we do. At Travel + Leisure Co., you'll find an inclusive and supportive environment where you'll have opportunities to grow your career while working alongside passionate hospitality professionals.
We offer:
+ Subsidised private health insurance (following successful probation completion)
+ Birthday leave to celebrate your special day!
+ Career development and internal promotion opportunities.
+ Supportive leadership and collaborative team culture.
+ Discounts on hotel stays and employee benefits.
+ Training and professional development programs.
+ The opportunity to be part of one of the world's leading hospitality and vacation ownership companies.
+ Close to public transport!
If you're ready to lead an exceptional Front Office team and help create memorable experiences for our owners and guests, we'd love to hear from you.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Are you an experienced hospitality leader with a passion for delivering exceptional guest experiences and developing high-performing teams?
The Sebel Melbourne Flinders Lane is seeking a motivated, hands-on, and enthusiastic **Front Office Manager** to lead our Front Office team. Reporting directly to the General Manager, you will play a key role in ensuring the smooth day-to-day operation of the Front Office while creating memorable experiences for our owners and guests.
**How You'll Shine**
As Front Office Manager, you will be responsible for:
+ Leading, motivating, coaching, and developing the Front Office team to deliver outstanding guest service.
+ Managing the daily operation of the Front Office, ensuring efficient and professional service at all times.
+ Building strong working relationships across all hotel departments to promote collaboration and teamwork.
+ Recruiting, onboarding, training, and developing team members while maintaining staffing levels within budget.
+ Assisting the General Manager with the implementation and monitoring of hotel policies, procedures, and service standards.
+ Driving guest satisfaction by proactively resolving guest concerns and identifying opportunities to improve the guest experience.
+ Monitoring departmental performance, productivity, and operational efficiencies.
+ Ensuring compliance with company policies, health and safety requirements, and brand standards.
+ Supporting revenue and sales initiatives and working closely with Sales, Housekeeping, Maintenance, and other departments to deliver exceptional results.
**What You'll Bring**
To be successful in this role, you will have:
+ Previous leadership experience in a Front Office or Hotel Management role.
+ Strong knowledge of hotel front office operations, preferably within a hotel or resort environment.
+ Excellent leadership, coaching, and people management skills.
+ Proven experience recruiting, training, mentoring, and developing teams.
+ Outstanding communication and interpersonal skills.
+ A positive, solutions-focused approach with strong problem-solving abilities.
+ Proven experience meeting KPIs and sales targets
+ The ability to work in a fast-paced environment while managing multiple priorities.
+ Excellent organisational and time management skills.
+ Flexibility to work weekends, public holidays, and varied shifts when required.
+ Experience with hotel property management systems (Opera Cloud experience is highly regarded but not essential).
**Why Join Travel + Leisure Co?**
Hospitality is at the heart of everything we do. At Travel + Leisure Co., you'll find an inclusive and supportive environment where you'll have opportunities to grow your career while working alongside passionate hospitality professionals.
We offer:
+ Subsidised private health insurance (following successful probation completion)
+ Birthday leave to celebrate your special day!
+ Career development and internal promotion opportunities.
+ Supportive leadership and collaborative team culture.
+ Discounts on hotel stays and employee benefits.
+ Training and professional development programs.
+ The opportunity to be part of one of the world's leading hospitality and vacation ownership companies.
+ Close to public transport!
If you're ready to lead an exceptional Front Office team and help create memorable experiences for our owners and guests, we'd love to hear from you.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Is this job a match or a miss?
Apply Now
0
Front Office Manager - Crowne Plaza Geelong
Posted 2 days ago
Job Viewed
Job Description
**Front Office Manager**
We are looking for a motivated and hands-on Front Office Manager to oversee the daily operations of our Front Office team and ensure every guest receives outstanding service.
This is an exciting opportunity to join the leadership team and play a key role in creating memorable guest experiences while driving operational excellence.
**Key Responsibilities**
+ Lead and support the Front Office team across all shifts
+ Ensure exceptional guest service standards are consistently delivered
+ Manage daily operations including arrivals, departures, reservations, and guest enquiries
+ Drive team engagement, training, and performance
+ Drive IHG One Rewards loyalty program
+ Monitor and improve guest satisfaction scores and service delivery
+ Handle escalated guest concerns professionally and efficiently
+ Oversee rostering, payroll, and departmental administration
+ Ensure compliance with hotel policies, procedures, and safety standards
+ Work collaboratively with all hotel departments to ensure smooth operation
**What we need from you**
+ Bachelor's degree / higher education qualification / equivalent in Hotel Management, or Business Administration
+ Five years of guest service/hotel experience with at least three years in a management capacity
+ Strong knowledge of hotel operations and guest service standards
+ A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities
+ Strong communication skills and passionate about developing your team.
+ Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward
+ Excellent communication and problem-solving skills
+ Ability to lead by example in a hands-on environment
+ Ability to work flexible hours, including evenings, weekends and public holidays.
+ Proficient in using Opera/Opera Cloud
+ Full working rights in Australia without restrictions
**What you can expect from us:**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive accommodation discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
If you are passionate about hospitality and ready to take the next step in your leadership career, we would love to hear from you. Apply now!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
We are looking for a motivated and hands-on Front Office Manager to oversee the daily operations of our Front Office team and ensure every guest receives outstanding service.
This is an exciting opportunity to join the leadership team and play a key role in creating memorable guest experiences while driving operational excellence.
**Key Responsibilities**
+ Lead and support the Front Office team across all shifts
+ Ensure exceptional guest service standards are consistently delivered
+ Manage daily operations including arrivals, departures, reservations, and guest enquiries
+ Drive team engagement, training, and performance
+ Drive IHG One Rewards loyalty program
+ Monitor and improve guest satisfaction scores and service delivery
+ Handle escalated guest concerns professionally and efficiently
+ Oversee rostering, payroll, and departmental administration
+ Ensure compliance with hotel policies, procedures, and safety standards
+ Work collaboratively with all hotel departments to ensure smooth operation
**What we need from you**
+ Bachelor's degree / higher education qualification / equivalent in Hotel Management, or Business Administration
+ Five years of guest service/hotel experience with at least three years in a management capacity
+ Strong knowledge of hotel operations and guest service standards
+ A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities
+ Strong communication skills and passionate about developing your team.
+ Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward
+ Excellent communication and problem-solving skills
+ Ability to lead by example in a hands-on environment
+ Ability to work flexible hours, including evenings, weekends and public holidays.
+ Proficient in using Opera/Opera Cloud
+ Full working rights in Australia without restrictions
**What you can expect from us:**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive accommodation discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
If you are passionate about hospitality and ready to take the next step in your leadership career, we would love to hear from you. Apply now!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Is this job a match or a miss?
Apply Now
1
Front Office Manager - QT Melbourne
Posted 23 days ago
Job Viewed
Job Description
About EVT: QT Melbourne is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.
EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.
Key Responsibilities
As a Rooms Division Manager you will pay a pivotal in delivering our signature guest experience while managing the daily operations of the Front Office. We are looking for someone who excels in people management and goes above and beyond to surprise and delight guests.
- Lead the daily operations of the Front Office, ensuring seamless guest experiences and efficient team performance.
- Oversee hotel operations in the absence of the Hotel Manager or General Manager.
- Drive a strong service culture by coaching the team on the hotel’s service values and ensuring consistent delivery of exceptional guest service.
- Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
- Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.
Financial & Operational Excellence:
- Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
- Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
- Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
- Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.
People & Culture:
- Recruit, train, and develop Front Office staff, conducting performance reviews and fostering career growth.
- Promote a positive team environment through regular communication, structured training, and recognition of achievements.
- Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.
What You’ll Bring
- 3+ years of experience in hotel front office operations, ideally within a fast-paced hotel or similar property.
- Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue.
- Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams.
- Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance.
- Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
- Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
How You Work
- Daymaker ethos — no one’s too big for the small things.
- Inclusive leader — values diverse perspectives; builds belonging.
- Hands-on and non-hierarchical — leads from the front.
- Growth mindset — learns, shares, and levels up others.
Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
- 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
- $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
- Seasonal perks at Thredbo.
- Rapid career growth across our hotel & entertainment network.
- Paid parental leave; community & volunteering opportunities.
Apply Now
Join The QT Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.
Is this job a match or a miss?
Apply Now
2
Front Office Duty Manager
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 408 Flinders Lane, Melbourne, Victoria, Australia, 3000
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Are you excited to work and create epic moments for guests at our multi-award-winning venues?**
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's distinct luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
**About the Hotel - W Melbourne**
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
**About Welcome (Front Office)**
The Welcome Desk emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
**Why Choose W Melbourne?**
+ **Competitive Salary and Reviews:** Benefit from a competitive salary with a performance-driven bonus & salary increase every March
+ **Exclusive Discounts** : generous food & beverages at all Marriott-managed hotels + global Marriott room discounts + 600+ local retailers discounts - all to treat yourself and your loved ones.
+ **Mentor & Buddy Program** : we set you up for success with our onboarding program, monthly check-in and development planning.
+ **Career Growth** : internal, global and interstate opportunities with Marriott International, across nearly 40 distinct brands in 143+ countries
+ **Prime Melbourne CBD Location** : steps from public transport and parking
+ **Birthday Perks** : enjoy your special day with a paid day off!
+ **Community Engagement** : join W Melbourne's _Take Care_ initiatives and make a difference
+ **Award-Winning Workplace** : third-consecutive-year Great Place to Work certified, with celebrated hatted restaurants, bars, and event spaces
+ **Referral Bonus** : bring your friends and work alongside your tribe
**What Sets You Up for Success**
+ Previous supervisory experience in luxury or upscale hotel front office is highly desirable.
+ Demonstrated knowledge of OPERA PMS is advantageous.
+ A proactive and upbeat demeanor that inspires excellence
+ Confidence to lead from the front and create memorable guest experiences
+ Keen to take on new challenges and grow within your career.
+ A balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brand.
**A Glance at What You Will Do**
+ Lead the shift, ensuring smooth Welcome (Front Office) operations while delivering an energetic, guest-focused experience
+ Welcome (Front Office) team includes Welcome Desk, Wheels, Concierge & Whatever/Whenever
+ Empower, coach, and support the Welcome (Front Office) team to deliver bold, personalized service
+ Ensures guest and talent satisfaction and maximized the performance of the department
+ Handling guest feedback and resolving issues with confidence and professionalism
+ Collaborate with other departments to keep the hotel operating seamlessly day and night
+ Oversee daily operations including arrivals, departures, reporting, and handovers
_W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 408 Flinders Lane, Melbourne, Victoria, Australia, 3000
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Are you excited to work and create epic moments for guests at our multi-award-winning venues?**
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's distinct luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
**About the Hotel - W Melbourne**
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
**About Welcome (Front Office)**
The Welcome Desk emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
**Why Choose W Melbourne?**
+ **Competitive Salary and Reviews:** Benefit from a competitive salary with a performance-driven bonus & salary increase every March
+ **Exclusive Discounts** : generous food & beverages at all Marriott-managed hotels + global Marriott room discounts + 600+ local retailers discounts - all to treat yourself and your loved ones.
+ **Mentor & Buddy Program** : we set you up for success with our onboarding program, monthly check-in and development planning.
+ **Career Growth** : internal, global and interstate opportunities with Marriott International, across nearly 40 distinct brands in 143+ countries
+ **Prime Melbourne CBD Location** : steps from public transport and parking
+ **Birthday Perks** : enjoy your special day with a paid day off!
+ **Community Engagement** : join W Melbourne's _Take Care_ initiatives and make a difference
+ **Award-Winning Workplace** : third-consecutive-year Great Place to Work certified, with celebrated hatted restaurants, bars, and event spaces
+ **Referral Bonus** : bring your friends and work alongside your tribe
**What Sets You Up for Success**
+ Previous supervisory experience in luxury or upscale hotel front office is highly desirable.
+ Demonstrated knowledge of OPERA PMS is advantageous.
+ A proactive and upbeat demeanor that inspires excellence
+ Confidence to lead from the front and create memorable guest experiences
+ Keen to take on new challenges and grow within your career.
+ A balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brand.
**A Glance at What You Will Do**
+ Lead the shift, ensuring smooth Welcome (Front Office) operations while delivering an energetic, guest-focused experience
+ Welcome (Front Office) team includes Welcome Desk, Wheels, Concierge & Whatever/Whenever
+ Empower, coach, and support the Welcome (Front Office) team to deliver bold, personalized service
+ Ensures guest and talent satisfaction and maximized the performance of the department
+ Handling guest feedback and resolving issues with confidence and professionalism
+ Collaborate with other departments to keep the hotel operating seamlessly day and night
+ Oversee daily operations including arrivals, departures, reporting, and handovers
_W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
Apply Now
3
Job Description
**Description:**
**About Hyatt Regency Brisbane**
At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
We are looking for a Duty Manager to join our Front Office and Operations Teams and help lead the way in creating memorable guest experiences! Join us here at Hyatt in the journey of making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About the Role**
As an energizing and confident **Duty Manager** , you will join our creative and diverse Front Office Team, connecting with people and making things happen at Hyatt Regency Brisbane. A good understanding of multi-tasking and caring for our guests will ensure your day is full of exciting challenges and is never dull.
This varied and dynamic role provides a chance to develop your professional hospitality career within an international company.
**Responsibilities include:**
+ Manage, train, support and communicate with the hotel team in delivering excellent customer service and adhering to hotel polices & procedures.
+ Observe service behaviours of team members and provide feedback to individuals and/or supervisors. Continuously strive to improve service performance.
+ Support the team with change and communicate new policies throughout the hotel.
+ Demonstrate and communicate drivers of guest satisfaction; ensure core elements of the service strategy are in place to produce the desired results.
+ Handle guest complaints professionally, ensuring the matter is resolved and reported. Follow up with guest complaints to maximize satisfaction and improve services and operations of the hotel, to reduce future occurrences.
+ Manage and distribute the daily duty log and guest incidents.
+ Ensure hotel credit and cashiering policies and procedures are adhered to for all in house guests and monitored daily.
+ Responsible for the cashiering accuracy and training of team members liaising with Finance to ensure standards are adhered to and controls maintained as per audit requirements.
+ Managing the Hotel's responsibility in relation to the Liquor Act.
+ Be familiar with property safety, first aid and fire and emergency procedures, as Chief Warden. Ensure the property is safe & secure for guests and team members and execute hotel emergency procedures, as per compliance.
**Job Qualifications:**
+ Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
+ Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
+ Excellent communication skills with the ability to relate to guests and team
+ Previous experience with Opera Cloud is advantageous
+ A Diploma or Degree in Business or Hospitality Management preferred
+ Experience of 1 - 3 years preferred
+ Hold a valid Open driver's license
+ Unrestricted working rights in Australia
+ Flexible availability to work mornings, evenings, overnight, weekends and public holidays.
**Perks:**
+ Complimentary accommodation at Hyatt properties worldwide
+ Discounted accommodation for associates as well as friends and family
+ Complimentary Headspace membership for Hyatt associates
+ Wellbeing Leave
+ Complimentary Employee Assistance Program
+ Access to hotel gym facilities
+ Uniform Dry-Cleaning service
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.
Our values of Integrity, Respect, Wellbeing, Experimentation, Inclusion and Empathy are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt.
If you are looking for a fulfilling career, please apply now.
**Primary Location:** AU-QL-Brisbane
**Organization:** Hyatt Regency Brisbane
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** BRI
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**About Hyatt Regency Brisbane**
At Hyatt we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.
We are looking for a Duty Manager to join our Front Office and Operations Teams and help lead the way in creating memorable guest experiences! Join us here at Hyatt in the journey of making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About the Role**
As an energizing and confident **Duty Manager** , you will join our creative and diverse Front Office Team, connecting with people and making things happen at Hyatt Regency Brisbane. A good understanding of multi-tasking and caring for our guests will ensure your day is full of exciting challenges and is never dull.
This varied and dynamic role provides a chance to develop your professional hospitality career within an international company.
**Responsibilities include:**
+ Manage, train, support and communicate with the hotel team in delivering excellent customer service and adhering to hotel polices & procedures.
+ Observe service behaviours of team members and provide feedback to individuals and/or supervisors. Continuously strive to improve service performance.
+ Support the team with change and communicate new policies throughout the hotel.
+ Demonstrate and communicate drivers of guest satisfaction; ensure core elements of the service strategy are in place to produce the desired results.
+ Handle guest complaints professionally, ensuring the matter is resolved and reported. Follow up with guest complaints to maximize satisfaction and improve services and operations of the hotel, to reduce future occurrences.
+ Manage and distribute the daily duty log and guest incidents.
+ Ensure hotel credit and cashiering policies and procedures are adhered to for all in house guests and monitored daily.
+ Responsible for the cashiering accuracy and training of team members liaising with Finance to ensure standards are adhered to and controls maintained as per audit requirements.
+ Managing the Hotel's responsibility in relation to the Liquor Act.
+ Be familiar with property safety, first aid and fire and emergency procedures, as Chief Warden. Ensure the property is safe & secure for guests and team members and execute hotel emergency procedures, as per compliance.
**Job Qualifications:**
+ Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment
+ Ability to handle stressful situations in a calm, professional manner and exhibit good judgment
+ Excellent communication skills with the ability to relate to guests and team
+ Previous experience with Opera Cloud is advantageous
+ A Diploma or Degree in Business or Hospitality Management preferred
+ Experience of 1 - 3 years preferred
+ Hold a valid Open driver's license
+ Unrestricted working rights in Australia
+ Flexible availability to work mornings, evenings, overnight, weekends and public holidays.
**Perks:**
+ Complimentary accommodation at Hyatt properties worldwide
+ Discounted accommodation for associates as well as friends and family
+ Complimentary Headspace membership for Hyatt associates
+ Wellbeing Leave
+ Complimentary Employee Assistance Program
+ Access to hotel gym facilities
+ Uniform Dry-Cleaning service
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.
Our values of Integrity, Respect, Wellbeing, Experimentation, Inclusion and Empathy are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek into how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt.
If you are looking for a fulfilling career, please apply now.
**Primary Location:** AU-QL-Brisbane
**Organization:** Hyatt Regency Brisbane
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** BRI
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Is this job a match or a miss?
Apply Now
4
Job Description
**Description:**
**About Park Hyatt Sydney**
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
**About the role**
+ Responsible for Team Leaders, Guest Service Officers and Bell Attendants, in ensuring maximum guest satisfaction and adhering to the hotel standards
+ Assisting the Front Office management team in efficiently managing the department according to the established goals providing a courteous, professional, efficient and flexible service at all times.
+ In consultation with Housekeeping Manager, ensure high standard of cleanliness in lobby and public areas and that cleaning schedules are strictly adhered to
+ To assign duties and responsibilities to subordinates, assisting the rooms employees in their duties.
+ To supervise all front desk services by making sure that these services are available and carried out with the utmost efficiency and professionalism.
+ Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
+ Handle all guest, internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved and expectations are exceeded.
+ Co-ordinate VIP movements with relevant Departments as advised.
+ Assists the Event team with coordination requirement prior to and while in-hours, including accommodation, amenities, food & beverage and any other required services as specified by the guests
+ Encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
+ Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
+ Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment
+ To be familiar with the handling of cashiering functions
+ You are required to fulfil a 'Deputy Warden' role in the event of an emergency
+ Salary Range: $77K - 80K
**Qualifications:**
+ Well developed Communication and Customer Relations Skills
+ Well developed Computer Skills particularly MS Office, email and Hotel Property Management system (OPERA)
+ Good trainer, able to facilitate at all levels
+ Comprehensive knowledge of business needs, financial reporting and productivity requirements
+ University Degree/Diploma in Hospitality or Tourism Management is desired
+ 2 ~ 3 years relevant work experience as a Hotel Manager, Duty Manager, Night Manager or similar capacity
**Working at Park Hyatt Sydney will include:**
+ Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
+ Access to complimentary and discounted Hyatt accommodation worldwide
+ Access to internationally recognised learning and development programs and opportunities
+ Access to an employee assistance program and paid family leave benefits
+ Being part of a diverse and inclusive team, passionate about their work
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at you are looking for a fulfilling career, please apply now.
**This is not your typical career opportunity.**
**This is the Hyatt Touch.**
**Primary Location:** AU-NS-Sydney
**Organization:** Park Hyatt Sydney
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** SYD
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**About Park Hyatt Sydney**
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
**About the role**
+ Responsible for Team Leaders, Guest Service Officers and Bell Attendants, in ensuring maximum guest satisfaction and adhering to the hotel standards
+ Assisting the Front Office management team in efficiently managing the department according to the established goals providing a courteous, professional, efficient and flexible service at all times.
+ In consultation with Housekeeping Manager, ensure high standard of cleanliness in lobby and public areas and that cleaning schedules are strictly adhered to
+ To assign duties and responsibilities to subordinates, assisting the rooms employees in their duties.
+ To supervise all front desk services by making sure that these services are available and carried out with the utmost efficiency and professionalism.
+ Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
+ Handle all guest, internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved and expectations are exceeded.
+ Co-ordinate VIP movements with relevant Departments as advised.
+ Assists the Event team with coordination requirement prior to and while in-hours, including accommodation, amenities, food & beverage and any other required services as specified by the guests
+ Encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
+ Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
+ Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment
+ To be familiar with the handling of cashiering functions
+ You are required to fulfil a 'Deputy Warden' role in the event of an emergency
+ Salary Range: $77K - 80K
**Qualifications:**
+ Well developed Communication and Customer Relations Skills
+ Well developed Computer Skills particularly MS Office, email and Hotel Property Management system (OPERA)
+ Good trainer, able to facilitate at all levels
+ Comprehensive knowledge of business needs, financial reporting and productivity requirements
+ University Degree/Diploma in Hospitality or Tourism Management is desired
+ 2 ~ 3 years relevant work experience as a Hotel Manager, Duty Manager, Night Manager or similar capacity
**Working at Park Hyatt Sydney will include:**
+ Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
+ Access to complimentary and discounted Hyatt accommodation worldwide
+ Access to internationally recognised learning and development programs and opportunities
+ Access to an employee assistance program and paid family leave benefits
+ Being part of a diverse and inclusive team, passionate about their work
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at you are looking for a fulfilling career, please apply now.
**This is not your typical career opportunity.**
**This is the Hyatt Touch.**
**Primary Location:** AU-NS-Sydney
**Organization:** Park Hyatt Sydney
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** SYD
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Is this job a match or a miss?
Apply Now
5
Assistant Manager Front Office
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 27 Little Collins Street, Melbourne, Victoria, Australia, 3000
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 27 Little Collins Street, Melbourne, Victoria, Australia, 3000
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.
**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
**Additional Responsibilities**
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
Apply Now
6
At Your Service Manager (Front Office)
Posted 2 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**About the Company**
**Marriott International** portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
**JW Marriott ** is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
**About the role**
Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents' information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
**Critical responsibilities:**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Tracks all guest issues from various sources and report results.
- Ensures guest requests/issues are logged.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Identifies trends in guest issues for resolution.
- Schedules and supervise staff to ensure prompt, friendly, and attentive service.
- Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.
- Coordinates the process of receiving and resolving guest issues and requests.
**Supporting Management of Guest Service Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
**Supporting Human Resource Activities**
- Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Assists in recruitment, hiring, training, and orientation of department personnel.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.
- Performs departmental administrative duties.
- Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).
**Successful Candidates will have**
+ 2 years experience in the guest services, front desk, or At Your Service department
+ Passion for creating memorable guest experiences
+ Strong knowledge of hotel operations, including front office, concierge, housekeeping, and food & beverage coordination
+ Current work authorization (as applicable to the location)
+ Previous supervisory or management experience in a luxury hospitality environment
+ Strong problem-solving and conflict resolution abilities
+ Strong problem-solving and conflict resolution abilities
+ Proactive and results-driven approach
+ Proactive and results-driven approach
**The Benefits **
Enjoy the benefits of:
+ Unlimited strategic development and career opportunities
+ Generous accommodation and food and beverage discounts including all properties within the Marriott International group
+ Recognition programs to keep you motivated
+ The best hotel training opportunities provided
+ Wellbeing and mindfulness programs to ensure you stay healthy
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**About the Company**
**Marriott International** portfolio of brands includes JW Marriott alongside 33 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
**JW Marriott ** is part of Marriott International's luxury portfolio and consists of more than 135 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
**About the role**
Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents' information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
**Critical responsibilities:**
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.
**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Tracks all guest issues from various sources and report results.
- Ensures guest requests/issues are logged.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Identifies trends in guest issues for resolution.
- Schedules and supervise staff to ensure prompt, friendly, and attentive service.
- Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.
- Coordinates the process of receiving and resolving guest issues and requests.
**Supporting Management of Guest Service Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Manages all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
**Supporting Human Resource Activities**
- Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Assists in recruitment, hiring, training, and orientation of department personnel.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.
- Performs departmental administrative duties.
- Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).
**Successful Candidates will have**
+ 2 years experience in the guest services, front desk, or At Your Service department
+ Passion for creating memorable guest experiences
+ Strong knowledge of hotel operations, including front office, concierge, housekeeping, and food & beverage coordination
+ Current work authorization (as applicable to the location)
+ Previous supervisory or management experience in a luxury hospitality environment
+ Strong problem-solving and conflict resolution abilities
+ Strong problem-solving and conflict resolution abilities
+ Proactive and results-driven approach
+ Proactive and results-driven approach
**The Benefits **
Enjoy the benefits of:
+ Unlimited strategic development and career opportunities
+ Generous accommodation and food and beverage discounts including all properties within the Marriott International group
+ Recognition programs to keep you motivated
+ The best hotel training opportunities provided
+ Wellbeing and mindfulness programs to ensure you stay healthy
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
Apply Now
7
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 30 Pitt Street, Sydney, New South Wales, Australia, 2000
VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**What we ask of you:**
+ A genuinely warm & welcoming demeanour
+ Personable communication skills
+ Energising motivation - its infectious - no job is too big or too small
+ A passion for the industry, a want to be the best in service
+ Australian Working Rights
+ New South Wales Responsible Service of Alcohol certificate/card
**POSITION SUMMARY**
+ Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Process all check-outs including resolving any late and disputed charges.
+ Answer, record, and process all guest calls, messages, requests, questions, or concerns.
+ Coordinate with Housekeeping to track readiness of rooms for check-in.
+ Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
+ Supply guests with directions and information regarding property and local areas of interest.
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Complete designated cashier and closing reports in the computer system.
+ Cash guests' personal checks and traveler's checks.
+ Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
+ Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
+ Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
+ Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
+ Speak with others using clear and professional language; answer telephones using appropriate etiquette.
+ Develop and maintain positive working relationships with others.
+ Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
+ Perform other reasonable job duties as requested by Supervisors.
**Perks, Rewards, Motivations**
+ Team-spirited co-workers
+ Encouraging leadership
+ Discounted room rates on hotels worldwide
+ Discount on food and beverages at participating Marriott International hotels worldwide
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Paid birthday leave
+ Training and development
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 30 Pitt Street, Sydney, New South Wales, Australia, 2000
VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**What we ask of you:**
+ A genuinely warm & welcoming demeanour
+ Personable communication skills
+ Energising motivation - its infectious - no job is too big or too small
+ A passion for the industry, a want to be the best in service
+ Australian Working Rights
+ New South Wales Responsible Service of Alcohol certificate/card
**POSITION SUMMARY**
+ Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Process all check-outs including resolving any late and disputed charges.
+ Answer, record, and process all guest calls, messages, requests, questions, or concerns.
+ Coordinate with Housekeeping to track readiness of rooms for check-in.
+ Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
+ Supply guests with directions and information regarding property and local areas of interest.
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Complete designated cashier and closing reports in the computer system.
+ Cash guests' personal checks and traveler's checks.
+ Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
+ Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
+ Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
+ Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
+ Speak with others using clear and professional language; answer telephones using appropriate etiquette.
+ Develop and maintain positive working relationships with others.
+ Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
+ Perform other reasonable job duties as requested by Supervisors.
**Perks, Rewards, Motivations**
+ Team-spirited co-workers
+ Encouraging leadership
+ Discounted room rates on hotels worldwide
+ Discount on food and beverages at participating Marriott International hotels worldwide
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Paid birthday leave
+ Training and development
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
Apply Now
8
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 30 Pitt Street, Sydney, New South Wales, Australia, 2000
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
**What we ask of you:**
+ A genuinely warm & welcoming demeanour.
+ Personable communication skills.
+ Energising motivation - its infectious - no job is too big or too small.
+ A passion for the industry, a want to be the best in service.
+ New South Wales Responsible Service of Alcohol.
+ Full Australian Working rights required.
**POSITION SUMMARY**
+ Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues.
+ Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
+ Process all check-outs including resolving any late and disputed charges.
+ Answer, record, and process all guest calls, messages, requests, questions, or concerns.
+ Coordinate with Housekeeping to track readiness of rooms for check-in.
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Cash guests' personal checks and traveler's checks.
+ Review shift logs/daily memo books and document pertinent information in logbooks.
+ Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
+ Assist management in training, motivating, and coaching employees; serve as a role model.
+ Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
+ Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs.
+ Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
+ Develop and maintain positive working relationships with others.
+ Ensure adherence to quality expectations and standards.
+ Stand, sit, or walk for an extended period of time.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
+ Perform other reasonable job duties as requested by Supervisors.
**Perks, Rewards, Motivations**
+ Team-spirited co-workers.
+ Encouraging leadership.
+ Discounted room rates on hotels worldwide.
+ Discount on food and beverages at participating Marriott International hotels worldwide.
+ Recognition programs to keep you motivated.
+ Wellbeing & mindfulness programs to ensure you stay healthy.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 30 Pitt Street, Sydney, New South Wales, Australia, 2000
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
**What we ask of you:**
+ A genuinely warm & welcoming demeanour.
+ Personable communication skills.
+ Energising motivation - its infectious - no job is too big or too small.
+ A passion for the industry, a want to be the best in service.
+ New South Wales Responsible Service of Alcohol.
+ Full Australian Working rights required.
**POSITION SUMMARY**
+ Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues.
+ Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
+ Process all check-outs including resolving any late and disputed charges.
+ Answer, record, and process all guest calls, messages, requests, questions, or concerns.
+ Coordinate with Housekeeping to track readiness of rooms for check-in.
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Cash guests' personal checks and traveler's checks.
+ Review shift logs/daily memo books and document pertinent information in logbooks.
+ Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
+ Assist management in training, motivating, and coaching employees; serve as a role model.
+ Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
+ Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests' service needs.
+ Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
+ Develop and maintain positive working relationships with others.
+ Ensure adherence to quality expectations and standards.
+ Stand, sit, or walk for an extended period of time.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
+ Perform other reasonable job duties as requested by Supervisors.
**Perks, Rewards, Motivations**
+ Team-spirited co-workers.
+ Encouraging leadership.
+ Discounted room rates on hotels worldwide.
+ Discount on food and beverages at participating Marriott International hotels worldwide.
+ Recognition programs to keep you motivated.
+ Wellbeing & mindfulness programs to ensure you stay healthy.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Is this job a match or a miss?
Apply Now
9