5 General Office jobs in Australia
Technical Support Engineer - Office / Copilot
Microsoft Corporation
Posted 11 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand. This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
+ 5+ years technical support, technical consulting experience, or information technology experience
+ Knowledge of MS Office Applications (Word, Excel, PowerPoint)
+ Understanding of client, server, networking, and Internet technologies fundamentals.
+ Experience in network operations, software support or I.T. consulting.
+ Candidates must also have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment.
+ Ability to use debug skills and source code access to troubleshoot and isolate problems to a component level.
+ Create and maintain incident management requests to product group or engineering group.
+ Willingness to learn Copilot Technology
Experience in these areas desirable:
+ Knowledge about Office usability and Performance Tuning
+ Shared Service Provider Administration
+ Service Applications.
+ OCSI - Office Client Server Integration).
+ Troubleshooting issues with Office Web Access.
+ SharePoint developer experience
+ Networking Troubleshoot experience
+ Net Development/C++ Development/Java Development
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand._
_This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand. This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
+ 5+ years technical support, technical consulting experience, or information technology experience
+ Knowledge of MS Office Applications (Word, Excel, PowerPoint)
+ Understanding of client, server, networking, and Internet technologies fundamentals.
+ Experience in network operations, software support or I.T. consulting.
+ Candidates must also have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment.
+ Ability to use debug skills and source code access to troubleshoot and isolate problems to a component level.
+ Create and maintain incident management requests to product group or engineering group.
+ Willingness to learn Copilot Technology
Experience in these areas desirable:
+ Knowledge about Office usability and Performance Tuning
+ Shared Service Provider Administration
+ Service Applications.
+ OCSI - Office Client Server Integration).
+ Troubleshooting issues with Office Web Access.
+ SharePoint developer experience
+ Networking Troubleshoot experience
+ Net Development/C++ Development/Java Development
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand._
_This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer - Office / Copilot
Sydney, New South Wales
Microsoft Corporation
Posted 11 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand. This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
+ 5+ years technical support, technical consulting experience, or information technology experience
+ Knowledge of MS Office Applications (Word, Excel, PowerPoint)
+ Understanding of client, server, networking, and Internet technologies fundamentals.
+ Experience in network operations, software support or I.T. consulting.
+ Candidates must also have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment.
+ Ability to use debug skills and source code access to troubleshoot and isolate problems to a component level.
+ Create and maintain incident management requests to product group or engineering group.
+ Willingness to learn Copilot Technology
Experience in these areas desirable:
+ Knowledge about Office usability and Performance Tuning
+ Shared Service Provider Administration
+ Service Applications.
+ OCSI - Office Client Server Integration).
+ Troubleshooting issues with Office Web Access.
+ SharePoint developer experience
+ Networking Troubleshoot experience
+ Net Development/C++ Development/Java Development
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand._
_This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand. This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
+ 5+ years technical support, technical consulting experience, or information technology experience
+ Knowledge of MS Office Applications (Word, Excel, PowerPoint)
+ Understanding of client, server, networking, and Internet technologies fundamentals.
+ Experience in network operations, software support or I.T. consulting.
+ Candidates must also have strong customer service, accurate and logical problem solving, communication skills, and the ability to work in a team environment.
+ Ability to use debug skills and source code access to troubleshoot and isolate problems to a component level.
+ Create and maintain incident management requests to product group or engineering group.
+ Willingness to learn Copilot Technology
Experience in these areas desirable:
+ Knowledge about Office usability and Performance Tuning
+ Shared Service Provider Administration
+ Service Applications.
+ OCSI - Office Client Server Integration).
+ Troubleshooting issues with Office Web Access.
+ SharePoint developer experience
+ Networking Troubleshoot experience
+ Net Development/C++ Development/Java Development
_This position requires flexibility in working shift based on the business needs. This role is targeted at greater supporting our customers in the New Zealand time zone (7am - 3.30pm AU), and the working shift may vary depending on the operational demand._
_This may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm._
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
1
Part-Time Administrative Assistant / Data Entry (Remote – Australia Only)
2000 Sydney, New South Wales
mastrcorp
Posted 5 days ago
Job Viewed
Job Description
This is a remote position.
Company: MASTER CORPORATION PTY LTD Location: Remote (Australia Applicants Only) Job Type: Part-Time, Remote Pay: A$35.00 per hour + Superannuation About the RoleMASTER CORPORATION PTY LTD is looking for a detail-oriented Part-Time Administrative Assistant / Data Entry professional to join our remote team.
This entry-level role is perfect for candidates based in Australia who are organized, reliable, and looking for flexible part-time remote work. Full training will be provided — no prior experience required.
Key ResponsibilitiesEnter and update data accurately into systems
Assist account managers with reconciliations and admin tasks
Verify data completeness and correct errors
Maintain confidentiality and security of records
Provide general administrative support to the remote team
RequirementsRequirementsMust currently reside in Australia
High school diploma (or equivalent)
Basic computer literacy and typing skills
Familiarity with Excel, Google Sheets, and scheduling tools (preferred)
Reliable internet connection and home workspace
Able to commit to 20 hours per week with flexible scheduling
BenefitsWhat We Offer
This advertiser has chosen not to accept applicants from your region.
2
Office Patient Assistant
Midland, Western Australia
Fresenius Medical Care North America
Posted 18 days ago
Job Viewed
Job Description
**PRIMARY PURPOSE OF THE ROLE**
To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
**KEY RESPONSIBILITIES**
**General Administration**
+ Answer the switchboard in a courteous and professional manner.
+ Liaise with patients and their families in a compassionate manner.
+ Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
+ Responsible for petty cash dispersal and reconciliation.
+ Responsible for maintaining the levels of and ordering general office supplies.
+ Responsible for bookings and maintaining patient transport.
+ Provides assistance with the quality improvement program.
+ Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
+ Creates and maintains patient Newsletter.
+ Other duties and responsibilities as assigned.
**Billing Administration**
+ To admit and discharge patients within a centralized billing system.
+ To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
+ To conduct eligibility checks on all new patients with their Private Health Fund.
+ Prepare invoices and credit notes in relation to revenue generation.
+ Prepare and collate all required supporting documentation required to accompany invoices.
+ Undertake banking procedures for all cheque and cash payments.
+ Prepare and maintain an accurate record management system of all patient records.
+ Prepare and maintain reconciliation records.
**Patient Service:**
+ Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
+ Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
+ Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
+ Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
+ Manages the ordering of all stock and consumables for the operation of the clinic.
+ Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
+ Maintains Clinical Manager database.
+ Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
+ Coordinates collection of blood samples by pathology lab, help spin blood before collection.
+ Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
+ Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
+ Engages in internal and external in-service activities to enhance / maintain skills and knowledge
**COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)**
**Essential:**
+ 2 years' experience in a similar role
+ Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
+ Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
+ Knowledge of Work Health and Safety as it relates to the role within the facility
+ Understanding of the Quality improvement process and risk management obligations
+ Demonstrated skills in food preparation and presentation
+ Office skills, including filing and answering telephone enquiries
+ Completion of a Patient Service Assistant Certificate or equivalent qualification
+ Computer competence in MS Office.
+ Excellent Customer Service skills.
+ Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
+ Demonstrated commitment to quality improvement initiatives.
+ Team player
+ Work with confidentiality, discretion and maturity.
To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
**KEY RESPONSIBILITIES**
**General Administration**
+ Answer the switchboard in a courteous and professional manner.
+ Liaise with patients and their families in a compassionate manner.
+ Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
+ Responsible for petty cash dispersal and reconciliation.
+ Responsible for maintaining the levels of and ordering general office supplies.
+ Responsible for bookings and maintaining patient transport.
+ Provides assistance with the quality improvement program.
+ Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
+ Creates and maintains patient Newsletter.
+ Other duties and responsibilities as assigned.
**Billing Administration**
+ To admit and discharge patients within a centralized billing system.
+ To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
+ To conduct eligibility checks on all new patients with their Private Health Fund.
+ Prepare invoices and credit notes in relation to revenue generation.
+ Prepare and collate all required supporting documentation required to accompany invoices.
+ Undertake banking procedures for all cheque and cash payments.
+ Prepare and maintain an accurate record management system of all patient records.
+ Prepare and maintain reconciliation records.
**Patient Service:**
+ Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
+ Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
+ Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
+ Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
+ Manages the ordering of all stock and consumables for the operation of the clinic.
+ Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
+ Maintains Clinical Manager database.
+ Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
+ Coordinates collection of blood samples by pathology lab, help spin blood before collection.
+ Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
+ Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
+ Engages in internal and external in-service activities to enhance / maintain skills and knowledge
**COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)**
**Essential:**
+ 2 years' experience in a similar role
+ Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
+ Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
+ Knowledge of Work Health and Safety as it relates to the role within the facility
+ Understanding of the Quality improvement process and risk management obligations
+ Demonstrated skills in food preparation and presentation
+ Office skills, including filing and answering telephone enquiries
+ Completion of a Patient Service Assistant Certificate or equivalent qualification
+ Computer competence in MS Office.
+ Excellent Customer Service skills.
+ Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
+ Demonstrated commitment to quality improvement initiatives.
+ Team player
+ Work with confidentiality, discretion and maturity.
This advertiser has chosen not to accept applicants from your region.
3
Office Patient Assistant
Midland, Western Australia
Fresenius Medical Care Holdings, Inc.
Posted 19 days ago
Job Viewed
Job Description
PRIMARY PURPOSE OF THE ROLE
To provide high quality level of reception and secretarial services to the patients, and staff at the clinic in a caring and supportive manner.
To support the nursing staff in the dialysis clinic by performing non-clinical duties relating to direct and indirect and patient care.
KEY RESPONSIBILITIES
General Administration
- Answer the switchboard in a courteous and professional manner.
- Liaise with patients and their families in a compassionate manner.
- Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
- Responsible for petty cash dispersal and reconciliation.
- Responsible for maintaining the levels of and ordering general office supplies.
- Responsible for bookings and maintaining patient transport.
- Provides assistance with the quality improvement program.
- Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
- Creates and maintains patient Newsletter.
- Other duties and responsibilities as assigned.
- To admit and discharge patients within a centralized billing system.
- To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
- To conduct eligibility checks on all new patients with their Private Health Fund.
- Prepare invoices and credit notes in relation to revenue generation.
- Prepare and collate all required supporting documentation required to accompany invoices.
- Undertake banking procedures for all cheque and cash payments.
- Prepare and maintain an accurate record management system of all patient records.
- Prepare and maintain reconciliation records.
- Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
- Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering.
- Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
- Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
- Manages the ordering of all stock and consumables for the operation of the clinic.
- Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
- Maintains Clinical Manager database.
- Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
- Coordinates collection of blood samples by pathology lab, help spin blood before collection.
- Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
- Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
- Engages in internal and external in-service activities to enhance / maintain skills and knowledge
COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)
Essential:
- 2 years’ experience in a similar role
- Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
- Knowledge of Work Health and Safety as it relates to the role within the facility
- Understanding of the Quality improvement process and risk management obligations
- Demonstrated skills in food preparation and presentation
- Office skills, including filing and answering telephone enquiries
- Completion of a Patient Service Assistant Certificate or equivalent qualification
- Computer competence in MS Office.
- Excellent Customer Service skills.
- Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
- Demonstrated commitment to quality improvement initiatives.
- Team player
- Work with confidentiality, discretion and maturity.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest General office Jobs in Australia !
4