6 German Speaking jobs in Australia
Customer Support Specialist

Posted 8 days ago
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Job Description
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**
Customer Support Engineer

Posted 16 days ago
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Job Description
Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry.
The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges.
In this role you will:
+ Assist with technical selections and product configuration
+ Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
+ Manage purchase orders from receipt through to delivery
+ Provide order status updates and follow up on any delays
+ Build relationships with our customers
Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.
About you
+ Excellent interpersonal skills with the ability to successfully communicate with customers
+ A strong technical aptitude is highly desired
+ Willing to learn and grow with the business
+ Resourcefulness, creativity and a continuous improvement mindset
+ Strong collaboration skills, working as a team
+ Demonstrated problem-solving capability
+ Competency in using ERPs, CRM software and other applications
If you're ready to launch your sales career in the water industry **APPLY NOW!**
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Customer Support Specialist

Posted 16 days ago
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As a Customer Support Specialist at GE Healthcare Australia and New Zealand, you will be responsible for driving a first-class order management process, creating and managing service parts quotes to support sales growth and conversion, working directly with customers to answer queries and resolve issues, and building strong relationships with internal teams and external customers.
**Job Description**
**Essential Responsibilities (include but not limited to):**
+ **Order Processing** - Ensure customer orders are entered accurately and in accordance with customer requirements into the Oracle and Order Management system.
+ **Quote Management** - Create customer quotes, track their progress, and follow up to ensure timely closure.
+ **Customer Communication** - Answer customer questions from across New Zealand and Australia via phone and email.
+ **Cross-functional Collaboration** - Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams.
+ **Returns & Credits** - Manage credits and returns efficiently and accurately.
+ **Quality Compliance** - Work in compliance with the documented quality system and report any anomalies.
+ **Proactive Engagement** - Follow up with customers to keep them informed of ongoing activities.
+ **Professional Conduct** - Act with professionalism, empathy, and integrity at all times.
+ **Adaptability** - Be flexible and positive in an evolving environment.
**About You**
You are a **Customer Service Representative with 2 years of experience** , known for thriving in fast-paced environments and delivering exceptional customer care. You're looking for an incredible career opportunity with a successful, growing, and global organization.
**Your Strengths Include:**
+ Proven experience in a similar commercial role.
+ High proficiency in MS Office (speed and accuracy are key!).
+ Excellent multitasking and communication skills.
+ Ability to work under pressure and autonomously with minimal supervision.
+ Dependable, reliable, responsible, and open to change.
+ High integrity and dedication to customer satisfaction.
**Highly Regarded Attributes:**
+ An empathetic approach to customer service.
+ Previous experience with Oracle Order Management.
+ Self-motivated with a proactive mindset.
+ Strong rapport-building skills across all levels of the organization.
+ Experience in triaging critical customer issues.
+ Calm and analytical problem-solving approach.
+ A positive team player contributing to a strong team culture.
**Additional Information**
**Relocation Assistance Provided:** No
ICT Customer Support Officer
Posted 3 days ago
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Job Description
We are Mansys Pty Ltd, recruitment consultants. Our client, Prolim Technologies, based out of Moorabbin (VIC) is actively looking for an ICT Support Technician (Customer Support) to join its team on a permanent full-time basis at Moorabbin. Prolim Technologies in Australia delivers end-to-end Product Lifecycle Management (PLM) and engineering solutions, including CAD/CAM/CAE tools such as Solid Edge, NX, Teamcenter, Simcenter, and IoT platforms. As a Siemens Expert Partner, they offer consulting, implementation, training, customization, and support to boost innovation, efficiency, and profitability for businesses across ANZ. They are seeking a dedicated and technically skilled ICT Support Technician (Customer Support) to join their dynamic team in Melbourne on full time basis. In this role, you will be providing essential support, education, and guidance in the deployment and maintenance of our clients' computer infrastructure. You will be responsible for diagnosing and resolving technical problems, directly contributing to the clients' engineering and product development success.
Main Responsibilities of the role are-
• Responding to inquiries and providing technical assistance and troubleshooting for PLM, CAM, and CAD software and hardware problems.
• Providing support to clients for Siemens PLM solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
• Determining software and hardware requirements to provide effective solutions to client issues.
• Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
• Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
• Developing and conducting user training sessions and creating clear technical documentation, such as procedural and operational guides, to support end-users.
• Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.
Must Have –
• A Bachelor’s degree in a relevant field such as Mechanical Engineering or Information Technology
• Minimum 5 years of demonstrated experience in a technical support role for CAD/CAM/PLM software
Skills Required-
• Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, & BMIDE).
• Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino
• In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration and Programming & Technical Skills including TCL, VB.NET, HTML
Successful candidate will be on an annual salary of 80,000 - 90,000 Plus Bonus Plus Superannuation.
Only shortlisted candidates will be contacted.
Aviation Customer Support Representative (CSR) Manager
Posted today
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Job Description
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Reference number**
CSRM
**Job details**
**Domain**
Performance and Support
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Aviation Customer Support Representative (CSR) Manager
**Employment type**
Permanent
**Professional category**
Professional, Engineer & Manager
**Part time / Full time**
Full-time
**Job description**
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? As CSR Manager at Safran Helicopter Engines Australia, you'll mentor and guide a team of Customer Support Representatives to provide top-notch service while supporting sales of spare parts, tooling, accessories, and services across the region. This is your chance to make a real impact in a global aerospace leader and help shape a customer-focused culture.
Key Responsibilities
In this role, you will lead and empower the Customer Support Representative team, ensuring outstanding service delivery, strong customer relationships, and smooth operational performance while supporting Safran's sales and business objectives. Your main responsibilities will include:
- Lead and mentor the Customer Support Representative (CSR) team, driving results and overall team performance
- Support Commercial Managers in achieving both individual and collective performance objectives
- Manage and support Safran HE Australia's external communications and messaging
- Assist in achieving assigned OEM financial and strategic objectives
- Support new contract agreements with customers and contribute to tender preparation, ensuring quality, content, and adherence to schedules and pricing
- Build and maintain strong Customer & Supplier Management (C&SM) relationships to maximise influence and business growth
- Foster an entrepreneurial culture, promoting process improvement and a high-performance mindset
- Lead Maintenance Centre activities, including forecasting, performance monitoring, and target equipment turn times
- Oversee MRO site performance, including quoting, delivery, and operational efficiency
- Ensure supply performance meets expectations for standard exchanges
- Monitor, manage, and report on customer satisfaction levels
- Deliver customer solutions and services for Safran products
- Monitor and report on Front Office and Customer Support KPIs, including invoicing and satisfaction progress
- Work closely with CSR, Commercial Managers, and Field Representatives to determine the best course of action for Safran and the customer, ensuring mutually beneficial outcomes
- Manage CRM inputs and data integrity, conduct KPI gap analysis, and implement action plans
- Improve and create procedures to support operational efficiency and use KPIs to align site strategy
Skills & Qualifications
- Tertiary qualifications in Management, Business, or Engineering, or equivalent relevant experience
- Postgraduate or master's qualification in Business Administration, Accounting, Commerce, Economics, or Finance is desirable but not essential
- Project management training or certification is advantageous
- Proven experience leading a Customer Service team in an aviation environment
- At least 4 years' experience as an Aviation Customer Service Representative, with a strong understanding of OEM methods and procedures preferred
**Candidate skills & requirements**
Our Ideal Candidate
- Strong interpersonal skills, with the ability to build and maintain positive relationships locally and globally
- Experience working with SAP or similar systems, including new sales, repairs, exchanges, and report building
- Proficiency in Power BI and advanced Microsoft Excel skills, including Macros
- Demonstrated experience in the spare parts industry and working within contractual obligations
- Ability to understand and interpret technical or non-technical customer requirements, providing solutions that meet both customer and company needs
- Strong administrative and organisational skills, with a proven ability to track jobs and documentation through the system
- Commitment to following up enquiries until a satisfactory resolution is achieved for both the customer and Safran
- Proactive, self-motivated professional with a commitment to high standards and ongoing development
- Highly organised and logical, able to prioritise and follow through with persistence to achieve results
- Strong attention to detail and a focus on delivering exceptional customer satisfaction
- Strategic thinker with commercial acumen, able to identify business opportunities and act as a trusted advisor
- Decisive, self-starting, and entrepreneurial, capable of taking initiative in a dynamic environment
- Experienced mentor who coaches and encourages colleagues, fostering teamwork and confidence
- Committed to continuous improvement and contributing positively to a team-oriented organisation
- Adaptable and flexible, able to manage competing priorities and respond effectively to challenges
- Strong problem-solving skills, able to analyse complex situations and implement practical solutions
- Energetic and resilient, maintaining motivation and focus in a constantly changing environment
To Apply
All applications should include a covering letter and up to date CV and be submitted to the attention of Human Resources quoting reference number CSRM0925.
To submit your application on our website it is best to use a desktop. If you have any issues submitting your application please contact Jessica on .
SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Candidates must currently have the legal right to work in Australia to be eligible to apply for this position. Please note all final applicants for this position will be asked to complete a national police check.
**Job location**
**Job location**
Oceania, Australia, New South Wales
**City (-ies)**
Wackett Street, Bankstown Aerodrome, Sydney, Canterbury-Bankstown Council, Nouvelle Galles du Sud, 2
**Applicant criteria**
**Minimum education level achieved**
Certificate / Diploma / Advanced Diploma
**Minimum experience level required**
More than 3 years
Sr. Network Support Specialist (Customer Support)

Posted 16 days ago
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Job Description
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.
We are seeking a Sr. Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.
Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Sydney, Australia providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.
Key job responsibilities
As a Sr. Network Support Specialist, you will:
- Provide advanced technical support to customers and Tier 1 colleagues via phone, email, or chat
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams
- Provide guidance, mentoring, and on-the-job training to help junior team members continuously learn and improve
A day in the life
As a Sr. Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You'll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.
Basic Qualifications
- Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)
Preferred Qualifications
- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (training provided)
- Cisco Certified Network Associate (CCNA) (training provided)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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