5 Global Trade Services jobs in Australia

**Overview**
Maintenance Services Technician I
**Responsibilities**
JOB SUMMARY
Under direct supervision, perform Line Maintenance on Aircraft In Flight Entertainment and Connectivity (IFEC) systems and other aircraft equipment to ensure system serviceability and functionality. Carry out systems troubleshooting using basic computer and electronic theories and test equipment. Remove and replace components and equipment in accordance with regulations, policies and procedures. If applicable, complete all administrative duties associated with maintenance actions performed.
MAJOR RESPONSIBILITIES.Description
+ IFEC and Aircraft Systems Maintenance:
+ Perform under supervision allocated maintenance tasks including component replacement, adjustments, and functional tests which includes but not limited to:
+ Remove and replace components in accordance with all applicable documentation.
+ Troubleshoot system failures down to Line Replaceable Units (LRU), cabling, or other aircraft systems and perform functional tests post rectification.
+ Perform Cabin Sweep's in accordance with Panasonic LMP's and report findings.
+ Perform Built-in (BIT) and manual test.
+ Perform Software and Media Loading.
+ Clean components and equipment racks if applicable to contract.
+ If applicable, complete customer documentation in accordance with customer specific requirements
+ Ensure timely escalation and coordination in close contact with direct Supervisor of any problem occurring in the assigned aircraft area.
+ Perform other reasonable related duties as assigned by direct Supervisor.
+ As required, work on other aircraft equipment as assigned.
+ Communicate and interface with customer.
+ Administrative:
+ Assist in the management of airside inventory, cycle counting, packaging and shipping of inventory.
+ Maintain high standards of housekeeping health and safety and tool care.
+ Perform other reasonable related duties as assigned by immediate Supervisor or Management.
EDUCATION/EXPERIENCE REQUIREMENTS
+ Secondary / technical school as minimum.
+ Electronics or A/C avionics background.
KNOWLEDGE/SKILL REQUIREMENTS
+ Essential Aircraft maintenance experience.
+ Excellent communication skills.
+ Ability to work in a high-stress, high-pressure environment.
+ Ability to work in a team environment.
+ Proficient computer skills in Microsoft Word, Excel and Outlook.
+ Basic computer skills in using Linux.
+ Ability to work in a team environment.
+ Normally receives detailed instructions on all work.
+ Use professional concepts while applying company policies and procedures to resolve a variety of issues.
+ Must be fluent in English
OTHER REQUIREMENTS
+ Must have the legal right to work in assigned country through nationality, visa or work permits.
+ Ability to pass extensive security and background checks.
+ May require both international and domestic travel, up to 25 % of time, to other line station locations to provide relief from time to time as required.
+ Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
+ Ability to work a rotating shift roster that spans 24 hours, 7 days a week, 365 days a year.
+ Manual dexterity to grasp and work with tool parts and equipment.
+ Ability to:
+ Climb and work from ladder or platform and,
+ Sitting, standing, bending or twisting for extended periods and
+ to lift up to 50 pounds and
+ operate under extreme weather conditions and in confined spaces for extended periods and
+ Ability to cope with environmental conditions which may include exposure to congestion and varying noise levels.
REQ-151765

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience of Windows System Administration, Configuration and troubleshooting which includes experience in or working knowledge of some or most of these areas -
+ Strong working knowledge of Windows Server operating systems platforms, DNS Zones and different type of DNS records, basic networking concepts like subnetting, VLAN etc.
+ Troubleshooting general Active Directory issues like domain join, secure channel, domain controller promotion/demotion
+ Experience with best practices for Active Directory disaster recovery, object management, security models and trust creation
+ Group Policy Objects (GPOs), engineering, implementing and troubleshooting GPO issues.
+ Kerberos and NTLM authentication
+ Lightweight Directory Access Protocol (LDAP)
+ Knowledge of Sites, Subnets, KCC, Replication, Bridgehead servers, AD partitions, Global catalogs etc.
+ Knowledge of Active Directory performance issues due to high load on LSASS
+ Working knowledge on FRS,DFSR replication
+ Working knowledge of Certificate/CA/PKI infrastructure.
+ Experience with SSL-TLS
+ Troubleshooting experience with tools - procmon, netmon, perfmon
**Soft Skills requirements:**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience of Windows System Administration, Configuration and troubleshooting which includes experience in or working knowledge of some or most of these areas -
+ Strong working knowledge of Windows Server operating systems platforms, DNS Zones and different type of DNS records, basic networking concepts like subnetting, VLAN etc.
+ Troubleshooting general Active Directory issues like domain join, secure channel, domain controller promotion/demotion
+ Experience with best practices for Active Directory disaster recovery, object management, security models and trust creation
+ Group Policy Objects (GPOs), engineering, implementing and troubleshooting GPO issues.
+ Kerberos and NTLM authentication
+ Lightweight Directory Access Protocol (LDAP)
+ Knowledge of Sites, Subnets, KCC, Replication, Bridgehead servers, AD partitions, Global catalogs etc.
+ Knowledge of Active Directory performance issues due to high load on LSASS
+ Working knowledge on FRS,DFSR replication
+ Working knowledge of Certificate/CA/PKI infrastructure.
+ Experience with SSL-TLS
+ Troubleshooting experience with tools - procmon, netmon, perfmon
**Soft Skills requirements:**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Overview**
**Maintenance Services Representative**
**Responsibilities**
**B1 LAME Aircraft Maintenance Engineer**
Panasonic Avionics Corporation (PAC) is a world leading supplier of in-flight entertainment, communication system and aircraft maintenance company with Australia's head office located in Alexandria, NSW with offices in NSW, VIC, NT, SA, QLD and WA.
Currently we have multiple opportunities for Maintenance Services Technician/Maintenance Services Representatives to be based in our office at airports in Sydney/Melbourne/ Adelaide/Cairns/Perth/Darwin.
**Duties and responsibilities:**
**_Aircraft/IFE Maintenance and Support_**
+ Identifying, dismantling, inspecting, testing and repairing aircraft parts, aircraft engines and motors, aircraft electrical systems, aircraft frames and equipment to restore functional acceptance,
+ Inspecting and installing electrical circuits which may require the removal and replacement/installation of defective line replaceable modules and/or cabling
+ Performing troubleshooting and defect rectification, built-in test (BIT) and manual test on aircraft systems by using the electronic testing equipment or other specialised testing apparatus
+ Rectifying defects, such as defects in the aircraft oxygen system components, in an aircraft to meet approved maintenance requirements
+ Attending to issues, such as issues in assembling parts in aircraft frame, which can affect airworthy and safe operation of an aircraft
+ Performing routine pre-flight line maintenance checks and inspections of engines, frames and mechanical systems for airline clients.
**_Maintains records/ Documentation_**
+ Maintaining records/ Documentation for all the inspections, repairments, replacements, modifications, overhauls, and maintenance performed by using computer and bar-coding equipment.
+ Ensuring the maintenance release contains a certification which documented the details of the work carried out including the identity of organisation and signatory supervise
**_Other Duties and Responsibilities_**
+ Responding to defects found during inspections and those recorded by flight crew in aircraft technical log.
+ Reading engineering drawings and ensure all repairs are in accordance with manufacturer's instructions for the Type Certificate
+ Testing and operating airline communications equipment.
+ Assisting in tracking the spares inventory.
+ Preparing parts which have been received
+ Performing other reasonable related duties as assigned by immediate supervisor or upper management.
**The applicant must have:**
+ Holds AQF Certificate IV in aeroskills or trade certificate in Aircraft Maintenance Engineering or equivalent
+ For MSR role, minimum 5 years experience in aircraft maintenance as a licencesed aircraft maintenance engineer
+ Appropriate academic/technical qualifications and experience to satisfy regulatory licensing, CASA/EASA/ FAA A&P
+ Ability to obtain a red ASIC
+ Ability to pass extensive security and background checks.
**License requirements**
+ To be eligible for the MSR role, you must possess, or qualify to possess, an Unrestricted CASA Licence Cat B1 with B737, A320, A330, B777, B787, A380, B747-400, or A350 Type Ratings.
+ FAA A&P with B747/B777 certifying experience will also be considered.
**Other requirements :**
+ Willing to travel both internationally and domestically, up to 25 % of time
+ Hold a valid driver's license
+ Must be able to work any shift, weekends and holidays.
+ Manual dexterity to grasp and work with tool parts and equipment.
+ Ability to cope with environmental conditions which may include exposure to congestion, varying noise levels and extreme weather
**How to apply**
Please click apply and **answer all the screening questions.**
_Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. Pre-employment drug testing is required for safety sensitive positions or as may otherwise be required by contract or law. Due to the high volume of responses, we will only be able to respond to candidates of interest. Thank you for your interest in Panasonic Avionics Corporation._
**_Visa sponsorship applicable for qualified candidates with the respective CASA licences._**
REQ-147622