What Guest Relations Jobs are in Australia?

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**About the Company**
**Marriott International**  portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
**JW Marriott ** is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
**About the role**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues
**Critical responsibilities:**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
**Successful Candidates will have:**
+ Previous experience in guest relations, front office, or customer service, preferably in a luxury hotel.
+  Proficiency in hotel property management systems (PMS) and Microsoft Office.
+ Strong communication and active listening abilities.
+ Excellent problem-solving and conflict resolution skills.
+ Ability to remain calm under pressure and handle guests with discretion.
+ Cultural awareness and the ability to provide personalized guest experiences.
+ Flexibility to work weekends, holidays, and rotating shifts.
**The Benefits **
Enjoy the benefits of:
+ Unlimited strategic development and career opportunities
+ Generous accommodation and food and beverage discounts including all properties within the Marriott International group
+ Recognition programs to keep you motivated
+ The best hotel training opportunities provided
+ Wellbeing and mindfulness programs to ensure you stay healthy
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Job Identification:**
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**About Hilton Melbourne Little Queen Street**
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.
**About the role**
Leading the way with your passion for hospitality and customer service you will be responsible for mentoring and coaching the team of Front Office Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service. Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis. Your daily duties will include:
+ Assisting the Front Office Manager with the management and support of daily Front Office Operations
+ Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
+ Handle guest requests, inquiries and complaints promptly
+ Handle any management issues or emergencies that arise, record and resolve as necessary
+ Assisting with Maintenance and Housekeeping related concerns outside business hours
+ Assisting with Reservations quality checks and inventory management
+ Maximise sales revenues through up-selling and marketing programs within the department
+ Maintain knowledge of hotel products, services, policies and emergency procedures
+ Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
**What are we looking for?**
+ A minimum of 1 year experience in a leadership front office role in a similar sized hotel
+ Fluent in the English and able to communicate professionally with guests and team members, both in person and over the telephone
+ Excellent leadership, inter-personal, training and development skills
+ A passion for delivering exceptional guest experiences
+ Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
+ Well-presented, organised and calm personality
+ High level of IT skills, including Excel and Word
+ Ability to work around a 7-day week roster including mornings, afternoons, overnights, weekends and public holidays
**What will it be like to work for Hilton?**
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:
+ Worldwide travel discounts at unbelievable rates for you and your friends and family!
+ 25% off Food & Beverage in the hotels.
+ Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
+ A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
+ Team Member Recognition Programs, including monthly celebrations and quarterly team events.
+ Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.
**Join an Award-Winning Workplace Culture**
At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ( , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.
Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog ( to see why we're more than a great place to stay-we're a great place to work.

**Date Posted:**

**Country:**
Australia
**Location:**
AU-QLD-AMBERLEY-RAAF-CUST ~ RAAF Base Amberley ~ AMBERLEY RAAF (External Site)
**Position Role Type:**
Hybrid
+ Grow your career with global expertise and local impact
+ Gain hands-on experience from concept to delivery
+ Learn from the best in a high calibre team with great benefits and professional development
Your mission starts here at Raytheon Australia! Right now, we are seeking a bright and energised **Network & Communications Specialis** **t** **.** Join our team of outstanding people with expertise across a wide variety of disciplines and position yourself at the forefront of tomorrow's capabilities.
The Senior Network & Communications Specialist is responsible for the overall technical management and maintenance of IT communications infrastructure and their supporting sub systems across MTTES production and test environments for both Classified and Unclassified networks.
This includes performing, day to day operational and administrative tasks, monitoring system availability, incident management problem diagnoses and resolution, while complying with change management procedures.
Senior Network & Communications Specialist provide leadership, technical expertise and complete assigned project tasks under the direction of the ICT and Network Team Leads to help ensure projects are delivered on time, within budget, while achieving their stated objectives
MTTES provides Electronic Warfare (EW) Training Range services to the Australian Defence Force in Queensland and the Northern Territory, and other deployed locations. We operate and sustain a diverse range of EW systems and associated networks and software to deliver the required training outcomes.
In this role you will work with a team of Network and Communications Specialists to design, deliver, and manage a complex Training Range network.
The role will be based in QLD at RAAF Base Amberley.
**Responsibilities include but are not limited to:**
+ Integrate systems using various bearer technologies including V/UHF, cellular, satellite and microwave.
+ Design and implement overlay networks using internet protocol encryptors.
+ Produce and maintain ICT engineering documentation.
+ Support the maintenance and delivery of operational networks and communications systems as a critical enabler of an operational system.
+ Install, configure, test and debug complex networks within specified timelines to support network maintenance and capability upgrades.
+ Collaborate with other technical teams and project managers to ensure the network and communications equipment requirements of the operational system are met.
+ Subject matter expert on the operational systems networks and communications capability.
+ Travel will be required throughout the year (typically within Southeast Queensland and Northern Territory).
**Skills, Experience and Qualifications:**
+ Minimum of 3 - 5 years of Cisco networking experience or equivalent Cisco Networking certifications (eg: CCNA, CCNP)
+ Knowledge in analysing, designing and implementing complex IT networks.
+ Advanced knowledge of networking and communications technologies.
+ Specialised knowledge of technical or operational practices within IT.
+ General awareness of cyber security practices (ISM).
+ Knowledge of analysing, designing and implementing network and communications security.
+ Experience with broad range of relevant technologies and systems including Unix/Linux, MS Server, Active Directory, network management and application servers.
+ Junos experience (JNCIA-Junos) or general Juniper exposure desirable.
+ Network Architecture experience desirable
+ Network automation tool experience desirable
+ Requires understanding of basic management approaches such as work scheduling, prioritising, coaching and process execution. Experience with Agile processes highly desirable.
+ University Degree in Information Technology or relevant equivalent experience desirable.
+ Successful candidates must be willing and eligible to obtain and maintain an NV2 Security clearance as needed. Eligibility can be found at return, we will support you with access to best practice tools, systems and processes while continually investing in your growth by providing tailored learning and development opportunities.
This is your opportunity to join the brightest minds in the nation working for the mission on leading-edge technology to deliver Australia's most significant Defence capabilities.
If you are looking to contribute to the mission that matters, click apply now or contact us at
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Stryker is a global leader in medical technology - and we're driven by one mission: **to make healthcare better** . Our teams design, install, and support world-class Operating Theatres across Australia and New Zealand. Behind every life-changing procedure is a space you helped build.
As a **Site Supervisor** , you'll be the final touchpoint in a hospital's journey to a fully integrated Operating Theatre - the last person the customer sees. You'll manage onsite installations from end to end, ensuring every project runs smoothly, meets the highest quality standards, and exceeds customer expectations.
Based in **Brisbane** , you'll travel **Monday to Friday** (no weekends), working on-site across ANZ with a supportive, passionate team behind you.
**What you'll do**
+ Lead and support contractors during installations, providing technical guidance and resolving onsite issues
+ Conduct site visits and quality inspections to ensure compliance with Stryker standards and QIP requirements
+ Coordinate SWMS, inductions, and onsite safety compliance
+ Manage product receipt, stocktakes, and returns of excess or incorrect items
+ Collaborate with Project Managers, Engineers, hospital stakeholders, and construction partners to ensure successful delivery
+ Oversee Return to Site (RTS) activities, including scheduling, root cause analysis, and corrective actions
+ Raise and manage Product Issues (PIs), including replacements and faulty equipment returns
+ Monitor freight, deliveries, and supply chain risks to minimise delays
+ Review drawings, BOMs, and site readiness to proactively identify risks
+ Support rack building, prewiring, commissioning, and system integration (including data mediators)
+ Partner with Sales and Endoscopy teams to ensure theatre readiness and successful go-live
+ Deliver walkthroughs, handovers, and end-user training where required
+ Drive continuous improvement by identifying inefficiencies and cost-saving opportunities
+ Travel across ANZ as required as part of a collaborative team
**Who you are: Required experience**
This role is for someone hands-on, detail-oriented, and confident in leading onsite work. If you love being in control of a project, spotting problems before they happen, and keeping quality high - this is for you.
+ Experience working in **technical, hands-on environments** (e.g., electrical, AV, or mechanical installation)
+ Comfortable reading and reviewing **technical drawings**
+ Strong **problem-solving** skills and attention to detail
+ Proven ability to work independently on-site and manage trades and timelines
+ Excellent communication skills - able to interact with builders, hospital staff, and internal stakeholders
+ Availability to travel Monday-Friday (ANZ-wide)
+ Confident managing installations solo, but also a **team player** who thrives with support
**Preferred experience**
+ AV installation or similar technical site work (e.g., TV mounting, electrical fit-outs)
+ Previous experience in healthcare or construction environments
+ Site management or contractor coordination experience
**Why join Stryker**
+ Work with a **tight-knit team** of 5 who stay connected (even if rarely in the same place!)
+ Enjoy **weekday-only travel** and reduced weekend demands
+ Be supported from day one with structured training and mentoring
+ Grow into leading larger projects - with the team behind you
+ Access world-class learning, development, and employee benefits
+ Be part of a company that values integrity, impact, and people-first culture
**Apply now**
If you're hands-on, love being on-site, and want to help build world-class surgical spaces - we want to hear from you.
**Apply today and start building something that matters.**
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Do you enjoy working with people, technology, and well-known brands? Are you interested in developing your career within the security industry while building strong supplier partnerships and supporting innovative product portfolios?
We're looking for a Supplier Relations Associate to join our Melbourne-based Supplier Relations team. This is a unique opportunity to work alongside some of the industry's leading global suppliers, supporting product strategies, supplier engagement, and go-to-market initiatives across a diverse range of security technologies.
**What You'll Be Doing**
You'll work closely with the Supplier Relations Manager to support the performance and growth of our product portfolio while helping drive supplier engagement and sales success. Key responsibilities include:
**Product Portfolio Management**
· Support the day-to-day management of the Access Control, Intrusion, and Alarm portfolio.
· Maintain product information, pricing, and compliance documentation.
· Identify portfolio opportunities, product gaps, and SKU optimisation initiatives.
· Assist with product launches, updates, and lifecycle management activities.
**Commercial Analysis & Reporting**
· Analyse sales performance, margins, pricing, and product trends.
· Develop reports, dashboards, and insights that support business decisions.
· Assist with pricing reviews, rebate tracking, and supplier performance analysis.
**Supplier & Sales Enablement**
· Support supplier relationships and performance reviews.
· Gradually take ownership of selected supplier relationships with mentoring and support.
· Coordinate supplier training, product updates, and sales enablement activities.
· Work with sales teams to provide product insights, positioning support, and resources that help drive growth.
**Marketing & Business Support**
· Assist with product launches, promotions, and internal communications.
· Support product content across digital platforms and internal systems.
· Collaborate with inventory, marketing, and sales teams on portfolio initiatives.
**What We're Looking For**
You don't need to tick every box, but you'll be successful in this role if you have:
· Strong analytical skills and an ability to interpret commercial and sales data.
· A technical mindset and curiosity to learn about security technologies and integrations.
· Excellent organisation and attention to detail.
· Strong communication skills and the ability to work with a variety of stakeholders.
· A proactive, self-driven approach with a willingness to take ownership.
· Intermediate to advanced Microsoft Excel skills and confidence working with data.
**Preferred Experience**
· Experience in product management, category management, commercial analysis, marketing, or a related field.
· Exposure to supplier, vendor, or manufacturer relationships.
· A degree in business, marketing, analytics, or a related discipline (or equivalent experience).
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._
_This posting is for a current, active vacancy intended for immediate hire._

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
AECOM's ICT & Security practice is growing, and we're looking for experienced consultants to take on complex, high-stakes work across Defence and Federal Government. The roles sit at the Senior to Principal level, meaning you'll lead design deliverables, represent your discipline in client meetings, and contribute to the technical quality of the team, not just execute tasks.
The work spans physical security systems, passive (Layer 0 - Passive Infrastructure / Civil Infrastructure, OSP, external and internal cable containment, Layer 1 - structured cabling, fibre etc.) and active ICT infrastructure, and communications design, predominantly in environments governed by PSPF, ISM, and DSPF. If you've spent your career in built-environment advising, consulting, and guiding, and understand the difference between designing a system and deploying one, this role is for you.
Lead the development of communications and security designs for Defence and Federal Government clients, from concept through to detailed, and construction documentation. Apply your working knowledge of AS/NZS 11801, AS/CA S009, DCCS, and DCRS to deliver compliant, buildable designs. Hold workshops and client design meetings, providing clear technical advice and manage stakeholder expectations. Mentor junior and intermediate staff and contribute to quality reviews across the broader practice.
**Qualifications**
**What we're looking for:**
You'll hold a tertiary qualification in electrical engineering, communications, or mechatronics, and have hands-on experience delivering integrated ICT infrastructure, structured cabling, OSP, and physical security systems in complex built environment projects.
You'll hold an AGSVA Baseline Security Clearance with a clear pathway to NV1. Candidates working towards RPEQ, SCEC registration, or RCDD/AVIXA accreditation will stand out, as will those with exposure to Systems Safety and WHS planning in regulated environments. Three to five years in a Defence environment is desirable, but the quality of your design experience matters more than the number of years.
**Additional Information**
We're one of the few firms in Australia with the scale, sector relationships, and technical depth to deliver at the intersection of ICT, security, and major infrastructure. You'll work on projects that matter, with a team that takes quality seriously, in a practice actively investing in its people and capability.
At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. **_To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment._**
AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders - past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: AECOM**
AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2025. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
**Freedom to Grow in a World of Opportunity**
You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.
Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
**ReqID:** J
**Business Line:** B&P - Buildings & Places
**Business Group:** DCS
**Strategic Business Unit:** ANZ
**Career Area:** Consulting Services
**Work Location Model:** Hybrid

AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE TYPE: AU- Secret (NV1)
TRAVEL: Yes, 10% of the Time
**Description**
At Northrop Grumman Australia, our people are critical to delivering capability that supports Australia's defence and national security priorities. We are seeking an experienced Employee Relations Lead to join our People & Culture team and provide expert guidance on complex employee relations matters while helping shape a positive, high-performing workplace culture.
**Your role:**
As the Employee Relations Lead, you will be the trusted subject matter expert for employee relations, workplace investigations and complex people matters across the organisation. You will partner with leaders to provide practical advice, strengthen leadership capability, and ensure our people practices remain compliant, contemporary and aligned to business objectives.
Key responsibilities include:
+ Leading workplace investigations and managing complex employee relations matters.
+ Providing expert advice on performance, conduct, organisational change and other sensitive employee matters.
+ Driving continuous improvement of employee relations frameworks, policies and governance practices.
+ Developing and delivering leader capability programs focused on people management and employment legislation.
+ Partnering with stakeholders across Security, Legal, EHS and People & Culture to achieve quality outcomes.
+ Monitoring legislative changes, analysing trends pivotal to the development and application of our People & Culture strategies.
**About you:**
You are a confident employee relations professional who enjoys solving complex problems, influencing leaders and delivering practical, people-focused outcomes. You bring a collaborative approach, sound judgement and the ability to navigate sensitive matters with professionalism and integrity.
You will bring:
+ 4 + years demonstrated experience leading workplace investigations and managing complex employee relations matters.
+ Strong knowledge of Australian employment legislation, industrial relations and employee relations best practice.
+ Proven ability to influence and partner with senior leaders across a complex organisation.
+ Strong stakeholder engagement, communication and facilitation skills.
+ A pragmatic, solutions-focused approach with the ability to work through ambiguity.
+ Tertiary qualifications in Human Resources, Industrial Relations or a related discipline.
+ The ability to obtain and maintain an AGSVA security clearance.
**What we offer:**
Whatever your role, life stage or background, you can shape your career here in your way with highly challenging work, great colleagues and career development, plus a range of flexible benefits and working patterns.
+ Professional development - further education, leadership development, professional industry memberships and unlimited access to a range of online training.
+ Salary packaging including novated car leases and the option to purchase additional annual leave.
+ Flexible working options, including hybrid working, 9 day fortnights, volunteer leave and varying start and finish times to suit your family needs.
+ 18 weeks paid parental leave and 2 weeks paid reservist leave.
+ We offer all employees access to our Health & Wellbeing program and Employee Assistance program.
+ Employee Discount Program.
+ Employee Recognition Program.
For more information or a confidential discussion, please contact
**_As a Defence security clearance is required for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in determining your suitability for this role. You will also need to satisfy police checks and employment screening verification_**
Job Category: Human Resources

**Requisition ID: **
+ **Relocation Authorized: National - Camp**
+ **Telework Type: Full-Time Office/Project**
+ **Work Location: Cloncurry, QLD**
# Extraordinary teams building inspiring projects:
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.
Core to Bechtel is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report .
# Project Overview:
Bechtel helps customers deliver projects of purpose that create a lasting positive legacy globally. These large, complex, and multi-disciplined projects create jobs, grow economies, and provide opportunities for local and regional communities.The Eva Copper Mine Project is a greenfield resource poised to become the largest new mine in Queensland, Australia. It is located in Cloncurry on the traditional lands of the Kalkadoon people. The Project is owned by Harmony, a world-class gold and copper mining and development company with assets in South Africa, Australia, and Papua New Guinea. Bechtel is delivering the Engineering, Procurement and Construction (EPC) scope for the Eva Copper Process Plant and Non-Process Infrastructure. Bechtel is providing these EPC services across all disciplines and functions for this exciting capital project.
# Job Summary:
In this role, you will monitor work practices daily on a field project and advise superiors of observed or anticipated labor problems. You will support staffing plans, wage trend studies, and the development and presentation of craft training and orientation programs. Your work will contribute to positive workplace relationships by facilitating communication and ensuring compliance with labor laws.
This role operates on a 2:1 roster FIFO to Cloncurry, QLD.
# Major Responsibilities:
+ Understanding and personally complying with Project environmental, safety and health philosophy, systems, and requirements.
+ Contribute to the development of strategies and plans related to Workforce Services matters, including the development of strategies for Workforce Services functions listed above in this position summary.
+ Works as part of a team to develop industrial and employee relations and communication systems to support an effective workforce on an industrial construction site.
+ Proactive provision of advice and instruction (training) to Project professionals (staff) and craft professional (workforce) personnel in relation to workforce services matters, ultimately, working with supervision and professional craft performing work on the project to ensure consistency.
+ Assists the development of field training programs for professional craft employees and their supervisors. Develops and/or adapts existing training programs to cover specific working conditions, covering topics such as Workforce Services, dispute resolution, Project Work Rules awareness, diversity, working respectfully and other relevant procedures to support the Projects objectives.
+ Supports Bechtel Legal representatives by developing documentation, if required, in support of industrial matters which may result in claims, industrial disputes, or cases documented by professional craft employees.
+ Preparation of the Workforce Services component of the Project Orientation/Site Induction, collaborating with the Project HSE team in delivery.
+ Represents Bechtel as a participant in any industrial committees, as approved and/or delegated by the project Delivery Planning Manager.
+ Responsible for implementing improvement of worker services programs at the site. Works with union representatives and subcontractors to form process improvement initiatives.
# Education and Experience Requirements:
+ Tertiary qualifications related to human resource management/industrial relations whilst highly regarded for this role. Previous experience in an employee relations leadership role on a construction project will also be highly regarded.
+ Knowledge and experience in the operation of remote 'major project' personnel logistics operations, inclusive of Workforce recruitment and mobilisation processes, ground and air transportation, project accommodation facilities, workforce training and upskilling, site access and security and general Employee Relations and Industrial Relations management.
+ Five to Seven years of experience performing employee or industrial relations management, human resources, or similar functions in a construction company, EPC, or similar industry.
# Required Knowledge and Skills:
+ Proven ability to build collaborative relationships across all functions, deliver on Project objectives and implement key programs on time and within budget.
+ Good analytical and strategic planning skills: able to prioritize, pivot and respond to conflicting priorities.
+ Excellent oral and written communication skills.
+ Proficient use of Microsoft Office software.
+ Previous employment relationships, employee or industrial relations, construction trades, leadership skills.
# Total Rewards/Benefits:
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards
# Diverse teams build the extraordinary:
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.
**\#LI-AC1**
**_Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to_** ** **

**Company Description**
Tradeweb is a global leader in electronic trading across asset classes. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world's largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.
Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.8 trillion over the past four fiscal quarters, topping $3.3 trillion in ADV for the first quarter of 2026.
Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues - and 2025 was our 26th consecutive year of record revenues.
Tradeweb plays a central role in modernizing market structure by developing innovative trading protocols, embedding analytics into execution, and building technology infrastructure that supports the convergence of traditional and digitally native financial markets. Tradeweb is a great place to work, recognized in 2025 by Forbes as one of _America's Best Companies_ and by U.S. News & World Report as one of the _Best Financial Services Companies to Work For_ .
Workplace Posters | U.S. Department of Labor ( a technology-driven organization, we value individuals who embrace innovation and are eager to leverage emerging technologies, including AI, to improve efficiency, enhance decision-making, and deliver better outcomes for clients and colleagues. We believe the greatest impact comes from combining technological capabilities with human expertise, judgment, and accountability
**Job Responsibilities**
+ Provide ongoing product and operational support/training to the dealer community on Tradeweb's products
+ Take ownership to ensure platforms perform as expected and investigate any issues. Implement checks to ensure issues identified
+ Support business growth together with Product Management team to roll out and develop new markets and initiatives
+ Manage successful rollout of product enhancements and new dealer implementations including initial meetings, setup, testing and liaising with technical and business teams to ensure smooth go-live
+ Manage dealer expectation and assist dealers with 1st /2nd line API and product implementation queries
+ Proactively seek opportunities to engage with Tradeweb's dealer community, looking for ways to improve collaboration and maintaining good working relationships on a day-to-day basis.
+ Solutions driven and keen interest in analyzing logs, able to escalate issues when necessary with internal technical teams and manage dealer communication
**Qualifications**
+ Minimum of 2 years' experience working in a related industry, sound knowledge of fixed income products and electronic markets
+ Finance or tech degree educated preferred but not essential
+ Able to prioritize tasks and maintain a professional approach under pressure
+ Self-motivated, proactive, and eager to learn in a dynamic environment
+ Results oriented and motivated to deliver excellent client service
+ Able to adapt to new technologies and workflows
**Additional Information**
We offer a comprehensive range of benefits to support our employees at every stage of life and career. Our programs include enhanced parental leave, family-building and postpartum support through Maven, subsidised gym membership and a wide range of learning and development opportunities, to name a few! While specific offerings may vary by location, our teams will be happy to provide more detailed information about the benefits available in your region as you move through the recruitment process.