282 Guest Relations jobs in Australia

Guest Relations Executive
Job ID

Posted
02-Sep-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service
Location(s)
Brisbane - Queensland - Australia
+ **Provide world-class customer service to CBRE employees, clients and visitors**
+ **Work in a fast paced and collaborative team environment**
+ **8 am - 4:30 pm based in Brisbane CBD, Land of the Turrbal and Yuggera People**
**About the role:**
+ Manage first impressions of our CBRE Brisbane Head Office with tasks including, greeting guests, coordinating hospitality requests, directing calls, arranging security access, mail management, and transportation bookings.
+ Assume responsibility for the efficient and effective operations of our client space and communal team environments, scheduling and preparing meeting and conference rooms, placing catering orders, securing technological equipment and liaising with facilities management teams.
+ Provide support to the Office Manager with coordination of internal and external events.
+ Perform general administrative and financial tasks, daily office operations and support on exciting social initiatives.
+ As our guest relations executive you can expect to be part of a busy and social team that work together collaboratively.
**About you:**
+ Previous experience in a Front of House, Corporate Reception or Guest Services role
+ Immaculately presented you will possess a professional and welcoming approach
+ A team player with strong customer service experience and superior communication skills
+ Strong attention to detail with the ability to remain calm under pressure
+ Demonstrate superior organisational skills by effectively handling multiple tasks, setting priorities, and anticipating the needs of the CBRE team and clients.
+ Intermediate Microsoft office skills.
**What's in it for you:**
+ Work with a global leader in the real estate industry
+ Ongoing training, development, and career growth opportunities
+ Certified Family Inclusive Workplace with policies and programs to support employees
+ Access to a wide range of educational, financial, lifestyle, health and wellbeing benefits
+ Corporate partnerships, discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days
**About us:**
CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.  
When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service, and excellence - and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you can chart your own course and realize your full potential.
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome and encourage First Nations People to apply.
**_If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process._**
The successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
We look forward to hearing from you! #WeAreCBRE
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

EOI: Guest Relations
Job ID

Posted
13-Feb-2025
Role type
Part-time
Areas of Interest
Facilities Management
Location(s)
Perth - Western Australia - Australia
+ **Join CBRE a global leader in Commercial Real Estate**
+ **Work Your Way - Part time opportunity**
+ **Perth | Land of the Whadjuk Nyoongar people**
We are looking for someone who is after part time work in the corporate sector to join our Work Your Way community to work with a renowned, prestigious financial institution.
It's your dedication to customer service, exceptional work ethic and strong people skills, that give you everything you need to deliver an amazing guest experience in the workplace.
**The Opportunity:**
+ Be the heart of the workplace and first point of engagement with customers
+ Elevate the customer experience through managing all guest arrivals and lobby hosting for a seamless arrival experience
+ Co-ordinate same day catering, audio visual and equipment requirements requested
+ Management of workspace, ensure operational standards are maintained and improved
+ Regain work-life balance with this part time opportunity: 7-day fortnight roster
**Our ideal person:**
+ Charismatic and empathetic individual who embodies the values of the company
+ Service-centric professional who is energetic, positive and confident
+ Approachable and skilled in building genuine rapport and fostering positive relationships
+ Is able to think quickly on their feet and problem solve
+ Works effectively in a team environment
+ Has intermediate skills in Microsoft Office Packages - Word, Excel, Outlook
+ Previous room booking, concierge, reception and/or coordination experience in a corporate reception, five star hotel or premium services environment is highly regarded
**What's in it for you?**
+ Earn money while making invaluable industry connections
+ Gain hands-on experience while working for one of our top financial clients
+ Rewarding career development opportunities across CBRE with free training and ongoing professional support
+ Being part of global leader who is dedicated to recognising and rewarding our employees in-line with the Company's RISE Values
Join our Community of Flexible Workers
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.
Our roles are full of opportunity, experience, and collaboration. If you haven't followed a traditional journey to get where you are, that's okay. We value all types of experience- the diversity and variety is what makes us unique.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you!
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
**Leading Guest Services Teams**
- Utilises interpersonal and communication skills to lead, influence, and encourage the Executive Lounge team; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
**Education and Experience**
- High school diploma or equivalent; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

About Capella Hotels and Resorts

Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected, to create the perfect stay for each guest. Our destinations are designed by world-renowned architects. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke.

Capella Sydney is the culmination of a stunning transformation of the heritage listed Department of Education sandstone building, into a luxury hotel that welcome guests and patrons alike into the impressive building for the first time in history. Delivering a guest experience unlike any other paired with lavish amenities, magnificent architecture and refined interiors, Capella Sydney is becoming the ultimate destination hotel for both local and international guests alike, establishing it as one of the finest hotels in the world.

Position Summary

The Culturist is the ambassador of the hotel, responsible for crafting memorable guest experiences from pre-arrival to post-departure moments. The individual is also an expert in local culture and heritage, and provides flawless and luxurious personalised service to all guests. The Culturist is also responsible for maintaining the Capella Living Room.

The Role

• Plan and arrange setups for special occasions and/or requests (e.g., birthdays and anniversary celebrations). Recognise and extend warm welcome to all VIPs and returning guests and maintain strong relations throughout their stay.
• Checking the daily arrival list, highlighting VIPs and guests with special requests and or preferences, thereafter effectively communicating the information to the relevant departments.
• Required to be proficient in the working knowledge and demonstrate the duties and tasks of the Culturist program roles and to be adaptable to fulfill the specifications of these positions when required or delegated by management.
• Assist in ensuring exceptional cleanliness of The Living Room and associated areas like the boardroom and common areas are of luxury standard.
• Meet and greet guests upon arrival, provide personal check-in services at the Living Room, escort and conduct rooming orientation.
• To assist the setup of requested rooms and hotel suites and report any defects to Chief Culturist, Housekeeping and Engineering.
• Offering recommendations, crafting itineraries, arranging curated trips, and organising excursions to enrich the guests' experience.

Talent Profile

• 2 years' experience in a similar role at luxury hotels or resorts.
• Concierge experience is advantageous.
• Executive Lounge, Front Desk, or Guest Services preferred.
• Excellent interpersonal skills with a friendly nature; skilled at building strong, lasting relationships with guests.
• Very good command of spoken and written English.
• Proficient in computing skills (e.g., Microsoft Office).
• Responsible Service of Alcohol certification.
• Valid working rights in Australia.

What you will receive with Capella Sydney

• Join a vibrant and nurturing workplace.
• Work in elegantly designed areas while enjoying amenities in a historic building.
• Benefit from online LinkedIn training courses aimed at your personal and professional growth.
• Savour complimentary meals during your shifts.
• Enjoy discounts for hotels and group bookings.
• An employee assistance programme (EAP) offering confidential counselling and support.
• Celebrate your birthday with special leave.
• Embrace opportunities for growth and advancement within the organisation.

* We appreciate your understanding that we will only be able to contact shortlisted candidates.

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

What will I be doing?

As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Manage Front Desk operations to ensure exceptional guest service and seamless shift transitions including meet, greet and direct Guests who enter the lobby area Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements Lead and mentor the team, including rostering, training, and performance reviews. Handle guest feedback, complaints, and special requests with professionalism and initiative. Liaise with departments such as Housekeeping, Engineering, and Food & Beverage to ensure service excellence & maintain good communication and work relationships in all hotel areas Ensure compliance with Workplace Health & Safety, licensing, and RSA obligations. Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget Maintain staffing levels to meet business demands Oversee emergency procedures and act as Fire Panel and EWS System controller during shifts. Maintain security of hotel systems, keys, and guest data. Uphold and promote brand standards and guest loyalty programs. Act in accordance with policies and procedures when working with front of house equipment and property management systems


What are we looking for?

Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer service functionAn ability to listen and respond to demanding Guest needsExcellent leadership, interpersonal and communication skillsAccountable and resilientCommitment to delivering a high level of customer serviceAbility to work under pressureFlexibility to respond to a variety of different work situations


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in a customer service function or a similar roleA passion for delivering an exceptional level of Guest serviceHigh level of IT proficiency


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Salary 76,515 per annum


Work Locations

DoubleTree by Hilton Alice Springs

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Guest Services, Operations, and Front Office

**Beyond Assisting Guests, It's Ultimate Stay Creator at Parmelia Perth**
Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city's best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.
Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.
**Welcome to A World of Opportunities**
Why do we enjoy working here? This is more than just a workplace.
Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
_Parmelia Hilton Perth is more than a destination-it's a community, where team members find a rewarding career and guests discover the best of Perth_ .
**A World of Rewards**
+ Complimentary fresh and healthymealswhen on-duty catering
+ Smart Uniform is provided and laundered
+ Personal Developmentprogrammes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
+ A chance to make a differencethrough our Corporate Responsibility programmes - Find out what and how we are doing ( Team Member Travel Program:discounted hotel nights from $70 per night around the world with GO HILTON!
+ 25% off Food and Beverages(subject to individual outlets)
+ Team Member Referral Program -offered at a rate of $100 per successful referral
+ Modern and inclusiveTeam Member areas
+ Recognitionnon-stop all year long!
**Responsibilities:**
+ Be the vibe master at the Executive Lounge and Front Desk-making every guest feel like a VIP, every shift, every time!
+ Roll Out the Red Carpet: Elevate the experience for our VIP and long-stay Guests with top-notch service
+ Be the face of hospitality-lead with heart in the Lounge and Lobby, setting the vibe and the standard!
+ Swiftly addressing guest inquiries and special requests with tailored solutions
+ Expertly navigating Hotel Amenities and services, and always delivering above and beyond
**About You:**
+ Proven track record in a comparable position with Approved Manager License (or willing to obtain)
+ Have full Australian working rights and resides in the Perth Metropolitan Area (no sponsorship is offered)
+ Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
+ Strong English writing, reading and speaking communication, with a bonus for those who are multilingual
+ Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security
**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!**
HospitalityIntegrityLeadershipTeamworkOwnershipNow
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Lounge Manager_
**Location:** _null_
**Requisition ID:** _HOT0BTM3_
**EOE/AA/Disabled/Veterans**

Guest Relations Senior Associate
Job ID

Posted
27-Aug-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service
Location(s)
Sydney - New South Wales - Australia
+ **Excellent opportunity working with renowned, prestigious financial institution.**
+ **Fast paced corporate guest services environment**
+ **Sydney CBD | Land of the Gadigal people**
**About CBRE**
CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world's Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.
**About the Role:**
To assist with the day-to-day Reception and Hosting operations and coverage for Switchboard. Assisting/Maintaining responsibilities of lobbies/desks and client space supporting the Guest Relations Team.
**What You'll Do:**
+ Manage all guest arrivals and lobby hosting for a seamless arrival experience
+ Provide assistance and support for Reception and Switchboard teams. Including complaint handling, feedback management, standards & client service delivery.
+ Rotate across locations as required and oversee the day-to-day functions
+ Co-ordinate same day catering, audio visual and equipment requirements requested by the client.
+ Manage MRBS - this includes assisting with booking same day reservations, cancellations and/or amendments to bookings as per the client's requests
+ Support the Guest Relations Executive with providing feedback for Senior Associate and Associate performance reviews and ensuring set objectives are being met by the team
+ Management of workspace, ensure operational standards are maintained & improved.
+ Assist the Guest Relations Executives with administrative duties or project work as required and recruitment if necessary.
+ Provide the necessary leadership support in the absence of the Guest Relations Executive/Manager for Reports/BCP Auditing etc.
+ Provide all client feedback to the Guest Relations Executive in a timely manner. Where appropriate, address any client issues or concerns.
+ Ensure strict compliance with client/company WHS policies - access to relevant WHS Resources
+ Report all incidents within specified timeframes.
+ Actively demonstrate commitment to WHS and Emergency procedures.
+ WFH (if applicable) set up and equipment also adheres to company's WHS standards.
**What You'll Need:**
+ Strong organisational and time management skills and high level of attention to detail.
+ Strong verbal and written communication skills - ability to communicate at all levels.
+ Excellent personal presentation.
+ Complaint handling - able to resolve problems as they arise in an appropriate manner.
+ Experience in a corporate or five-star hotel environment. Or Event Management.
+ Administrative skills - Word, Power point, Zoom, Excel and Outlook are desirable.
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Job ID



Posted

27-Aug-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service

Location(s)

Sydney - New South Wales - Australia

Excellent opportunity working with renowned, prestigious financial institution. Fast paced corporate guest services environment Sydney CBD | Land of the Gadigal people

About CBRE


CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.

About The Role


To assist with the day-to-day Reception and Hosting operations and coverage for Switchboard. Assisting/Maintaining responsibilities of lobbies/desks and client space supporting the Guest Relations Team.

What You’ll Do


Manage all guest arrivals and lobby hosting for a seamless arrival experience Provide assistance and support for Reception and Switchboard teams. Including complaint handling, feedback management, standards & client service delivery. Rotate across locations as required and oversee the day-to-day functions Co-ordinate same day catering, audio visual and equipment requirements requested by the client. Manage MRBS – this includes assisting with booking same day reservations, cancellations and/or amendments to bookings as per the client’s requests Support the Guest Relations Executive with providing feedback for Senior Associate and Associate performance reviews and ensuring set objectives are being met by the team Management of workspace, ensure operational standards are maintained & improved. Assist the Guest Relations Executives with administrative duties or project work as required and recruitment if necessary. Provide the necessary leadership support in the absence of the Guest Relations Executive/Manager for Reports/BCP Auditing etc. Provide all client feedback to the Guest Relations Executive in a timely manner. Where appropriate, address any client issues or concerns. Ensure strict compliance with client/company WHS policies - access to relevant WHS Resources Report all incidents within specified timeframes. Actively demonstrate commitment to WHS and Emergency procedures. WFH (if applicable) set up and equipment also adheres to company’s WHS standards.

What You’ll Need


Strong organisational and time management skills and high level of attention to detail. Strong verbal and written communication skills – ability to communicate at all levels. Excellent personal presentation. Complaint handling - able to resolve problems as they arise in an appropriate manner. Experience in a corporate or five-star hotel environment. Or Event Management. Administrative skills – Word, Power point, Zoom, Excel and Outlook are desirable.

Why CBRE


When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure


We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Service line: GWS Segment

About us

Rabobank is the world’s leading specialist in food & agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding long-term value for clients. Our commitment to our employees & clients is at the heart of everything we do.

About the role:

Are you looking for a fun & varied role? As Receptionist, internally known as Guest Relations Concierge, you will play an important part of Rabobank’s Workplace Premises team. You will support the Front of House manager in the day-to-day management & administration of the client floor in the Sydney CBD head office to ensure that the highest standards of operation are always maintained. In addition to the physical offices, Workplace Premises team also looks after mail & courier services, Fleet & Guest Relations in Sydney.

What will keep you busy:

• Ensuring the presentation of the front of house, reception & meeting rooms are always clean & tidy

• Welcoming internal & external guests, clients & staff in a professional manner

• Managing all meeting room bookings requests & reception functional mailbox, ensuring meeting rooms are set up correctly & ready for each meeting

• Creating security access passes for internal & external visitors, & maintaining visitor records - checking in & out

• Assisting with the planning & coordination of meeting & events, including executive meetings, team meetings & after hour functions

• Assisting setting up & packing down meeting spaces & events

• Placing catering orders for meetings & events including coordinating menus & delivery times with external vendors across all floors, acting as back up to the Front of House team by assisting the Mailroom function

• Preparing & serving coffees, as Barista

• Creating & maintaining various reports

• Responding to queries & answering & redirecting incoming calls in a professional, positive & timely manner

• Follow Food Safety Policies, WHS Policies, safe chemical handing procedures

About you:

We are open to considering individual who may be working in hospitality, reception or some other role where you are interfacing with people. In addition to your enthusiasm & positive attitude you will be:

• Confident communicating with people at all levels in the organisation

• Personable with excellent interpersonal communication skills

• Customer service focussed

• Familiarity with MS Office suite highly regarded

• Willing & able to obtain a First Aid Certificate & Responsible Service of Alcohol (RHA) training

• Available to work onsite Monday to Friday from 8:30am to 5pm

Our Values

Rabobank Australia values inclusion, belonging, & positive experiences for all. Our work environment, our benefits, & the way we live our values, “Client Driven”, “Responsible”, “Professional” & “Cooperative” make it a great place to work. We welcome applicants from diverse backgrounds.

Please let our Talent Acquisition team know if you need any accommodations to make our opportunities more accessible to you.

What we're proud to offer you:

is our hybrid way of working at Rabobank & for Australia, that means we have a blend of time working between the office & home (the team average 2 days per week in the office)

Wellbeing leave . These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier, healthier, & more fulfilling lives

Education Assistance Program . Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

Parental Leave that supports you & your family while giving you the freedom & flexibility to enjoy this special time (up-to 14 weeks paid leave)

Bonus and Additional Leave . We realise sometimes 4 weeks Annual Leave isn't enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

Extra Insurance . Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, TPD & Income Protection Insurance

Rabo Workplace Giving program . As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners

Other Extras. Annual equipment or wardrobe allowance, annual flu shorts, discounted health insurance, EAP & more