106 Guest Service Agents jobs in Australia

**About Hilton Melbourne Little Queen Street**
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.
**About the role**
Leading the way with your passion for hospitality and customer service you will be responsible for mentoring and coaching the team of Front Office Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service. Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis. Your daily duties will include:
+ Assisting the Front Office Manager with the management and support of daily Front Office Operations
+ Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
+ Handle guest requests, inquiries and complaints promptly
+ Handle any management issues or emergencies that arise, record and resolve as necessary
+ Assisting with Maintenance and Housekeeping related concerns outside business hours
+ Assisting with Reservations quality checks and inventory management
+ Maximise sales revenues through up-selling and marketing programs within the department
+ Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
**What are we looking for?**
+ A minimum of 1 year experience in a leadership front office role in a similar sized hotel
+ Fluent in English and able to communicate professionally with guests and team members, both in person and over the telephone
+ Excellent leadership, inter-personal, training and development skills
+ A passion for delivering exceptional guest experiences
+ Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
+ Well-presented, organised and calm personality
+ High level of IT skills, including Excel and Word
**Hilton Employee Benefits**
+ Worldwide travel discounts at unbelievable rates for you and your friends and family!
+ 25% off Food & Beverage in the hotels.
+ Free dry cleaning for your uniform
+ Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
+ A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
+ Team Member Recognition Programs, including monthly celebrations and quarterly team events.
+ Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BKR8_
**EOE/AA/Disabled/Veterans**

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
·Manage Front Desk operations to ensure exceptional guest service and seamless shift transitions including meet, greet and direct Guests who enter the lobby area
·Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
·Lead and mentor the team, including rostering, training, and performance reviews.
·Handle guest feedback, complaints, and special requests with professionalism and initiative.
·Liaise with departments such as Housekeeping, Engineering, and Food & Beverage to ensure service excellence & maintain good communication and work relationships in all hotel areas
·Ensure compliance with Workplace Health & Safety, licensing, and RSA obligations.
·Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
·Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
·Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
·Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
·Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
·Maintain staffing levels to meet business demands
·Oversee emergency procedures and act as Fire Panel and EWS System controller during shifts.
·Maintain security of hotel systems, keys, and guest data.
·Uphold and promote brand standards and guest loyalty programs.
·Act in accordance with policies and procedures when working with front of house equipment and property management systems
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
+ **Salary 76,515 per annum**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BSRZ_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number** 25111927
**Job Category** Rooms & Guest Services Operations
**Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
**Leading Guest Services Teams**
- Utilises interpersonal and communication skills to lead, influence, and encourage the Executive Lounge team; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
**Education and Experience**
- High school diploma or equivalent; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. ?We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

EOI: Guest Relations
Job ID
206589
Posted
13-Feb-2025
Role type
Part-time
Areas of Interest
Facilities Management
Location(s)
Perth - Western Australia - Australia
+ **Join CBRE a global leader in Commercial Real Estate**
+ **Work Your Way - Part time opportunity**
+ **Perth | Land of the Whadjuk Nyoongar people**
We are looking for someone who is after part time work in the corporate sector to join our Work Your Way community to work with a renowned, prestigious financial institution.
It's your dedication to customer service, exceptional work ethic and strong people skills, that give you everything you need to deliver an amazing guest experience in the workplace.
**The Opportunity:**
+ Be the heart of the workplace and first point of engagement with customers
+ Elevate the customer experience through managing all guest arrivals and lobby hosting for a seamless arrival experience
+ Co-ordinate same day catering, audio visual and equipment requirements requested
+ Management of workspace, ensure operational standards are maintained and improved
+ Regain work-life balance with this part time opportunity: 7-day fortnight roster
**Our ideal person:**
+ Charismatic and empathetic individual who embodies the values of the company
+ Service-centric professional who is energetic, positive and confident
+ Approachable and skilled in building genuine rapport and fostering positive relationships
+ Is able to think quickly on their feet and problem solve
+ Works effectively in a team environment
+ Has intermediate skills in Microsoft Office Packages - Word, Excel, Outlook
+ Previous room booking, concierge, reception and/or coordination experience in a corporate reception, five star hotel or premium services environment is highly regarded
**What's in it for you?**
+ Earn money while making invaluable industry connections
+ Gain hands-on experience while working for one of our top financial clients
+ Rewarding career development opportunities across CBRE with free training and ongoing professional support
+ Being part of global leader who is dedicated to recognising and rewarding our employees in-line with the Company's RISE Values
Join our Community of Flexible Workers
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.
Our roles are full of opportunity, experience, and collaboration. If you haven't followed a traditional journey to get where you are, that's okay. We value all types of experience- the diversity and variety is what makes us unique.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you!
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Beyond Assisting Guests, It's Ultimate Stay Creator at Parmelia Perth**
Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city's best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.
Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.
**Welcome to A World of Opportunities**
Why do we enjoy working here? This is more than just a workplace.
Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
_Parmelia Hilton Perth is more than a destination-it's a community, where team members find a rewarding career and guests discover the best of Perth_ .
**A World of Rewards**
+ Complimentary fresh and healthymealswhen on-duty catering
+ Smart Uniform is provided and laundered
+ Personal Developmentprogrammes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
+ A chance to make a differencethrough our Corporate Responsibility programmes - Find out what and how we are doing ( Team Member Travel Program:discounted hotel nights from $70 per night around the world with GO HILTON!
+ 25% off Food and Beverages(subject to individual outlets)
+ Team Member Referral Program -offered at a rate of $100 per successful referral
+ Modern and inclusiveTeam Member areas
+ Recognitionnon-stop all year long!
**Responsibilities:**
+ Be the vibe master at the Executive Lounge and Front Desk-making every guest feel like a VIP, every shift, every time!
+ Roll Out the Red Carpet: Elevate the experience for our VIP and long-stay Guests with top-notch service
+ Be the face of hospitality-lead with heart in the Lounge and Lobby, setting the vibe and the standard!
+ Swiftly addressing guest inquiries and special requests with tailored solutions
+ Expertly navigating Hotel Amenities and services, and always delivering above and beyond
**About You:**
+ Proven track record in a comparable position with Approved Manager License (or willing to obtain)
+ Have full Australian working rights and resides in the Perth Metropolitan Area (no sponsorship is offered)
+ Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
+ Strong English writing, reading and speaking communication, with a bonus for those who are multilingual
+ Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security
**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!**
HospitalityIntegrityLeadershipTeamworkOwnershipNow
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Lounge Manager_
**Location:** _null_
**Requisition ID:** _HOT0BTM3_
**EOE/AA/Disabled/Veterans**

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BUK6_
**EOE/AA/Disabled/Veterans**

As a Front Office Host you'll assist any of our guests' needs and provide them with a genuine, charming, and friendly welcome and experience. You'll also be a key contributor to making visits memorable and develop great working relationships with internal and external stakeholders. This position is Casual.
**What are we looking for?:**
+ You'll have the attitude, behaviour and integrity of a truly special host.
+ Guest service experience within the front office or reception team will be highly desired
+ You'll have the availability to work a rotating roster, including mornings, evenings and weekends.
+ Property Management System (PMS) knowledge preferred.
**Sound interesting?**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG and we know you will be too. Visit to find out more about us.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**This position is open to Australian residents only or applicants who have the legal right to work in Australia.**
**About Hilton Melbourne Little Queen Street**
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces.
**About the role**
As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between ours guest and the hotel. Our Guest Service Agents are instrumental in ensuring our guests enjoy their stay. They are responsible for:
+ Welcoming all Guests and fulfilling the check-in process for Guests and group arrivals
+ Complete the check-out process for departing guests using the hotel systems
+ Manage, effectively and efficiently, Guest requests, inquiries, and complaints
+ Proactively find ways to delight and excite our guests to ensure their stay in memorable
+ Maintain current knowledge of hotel products, services and special promotional offers, as well as daily VIP movements and special events
+ Maximise sales revenues through up-selling and marketing programs
+ Perform general incoming communication duties, including answering telephone calls and responding to emails.
**What are we looking for?**
+ Have a friendly, bubbly and positive demeanour
+ Work calmly and efficiently under pressure with a keen eye for detail
+ Have excellent personal presentation and communication skills.
+ Exude a passion for delivering exceptional levels of customer service
+ Adapt to learning new computer systems with ease
+ It would be advantageous if you have:
- Proven ability in problem resolution
- Previous experience in Front Office/Concierge within a hotel
- Valid Australian Drivers License
**What will it be like to work for Hilton?**
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. Over the past four years we have held our top spot as the #1 hospitality company in Australia as listed by the Great Places to Work institute and in 2024 Hilton ranked #2 across all industries. You can also look forward to receiving:
+ Worldwide travel discounts at unbelievable rates for you and your friends and family!
+ Competitive wages
+ Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
+ A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BSW1_
**EOE/AA/Disabled/Veterans**

**Additional Information**
**Job Number** 25118159
**Job Category** Rooms & Guest Services Operations
**Location** Four Points by Sheraton Sydney Central Park, 88 Broadway, Sydney, New South Wales, Australia, 2008VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.
Position Summary:
+ Assist travellers arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, and provide a friendly, genuine service with each traveller experience
+ Build and strengthen relationships with existing and new travellers to enable future bookings
+ Support your front office team in general operational tasks
+ Take guest reservations and perform cash handling & credit card responsibilities
+ Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
About You:
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
Our Benefits:
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years. Apply now!
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.