52 Help Desk Analyst jobs in Australia

Desktop Support Analyst
Job ID
222835
Posted
10-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Sydney - New South Wales - Australia
**Provide superior tech support for CBRE employees**
**CBD newly refurbished offices**
**Sydney CBD | Land of the Gadigal people**
We are seeking a motivated Desktop Support Analyst to join our D&T team based in Sydney CBD. Based in the office 5 days per week you will provide technical support and solutions to internal users including troubleshooting desktop computers, applications, networking problems, communication devices & video conferencing.
**About the role:**
+ Troubleshooting PC related issues via phone, onsite, and using administration tools.
+ Incident ticket management
+ Provide recommendations on hardware replacements, program changes to correct software issues and contribute new ideas for new technical solutions, including testing and installation after new releases.
+ Clear and concise reporting of technical errors or escalations to specialist teams or management.
+ Client software packaging/installing and hardware kitting, PC setup (image cloning).
+ Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist the business.
**About you:**
+ Experience in a similar IT support role in a large corporate environment will enable you to hit the ground running.
+ Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders across the business.
+ Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL and Apple products.
+ Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
+ Valid driver's license, and own transportation.
+ As someone who is proactive, with excellent organisational and communication skills and enjoys investigating and solving problems, you'll flourish.
**So, what's in it for you?**
+ Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field.
+ Uncapped opportunities to develop your career within the property Industry
+ Structured career development to support you and explore your learning potential and career goals
+ We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
**Can we inspire you to join us?**
Join a highly regarded Digital & Technology team with a strong, customer service culture, and excellent opportunities to develop your skills and career.
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
**_If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process?_**
We look forward to hearing from you! #WeAreCBRE
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

This is a Product Support Analyst role with Cognizant based in NSW, AU
== Cognizant ==

Role Seniority - junior

More about the Product Support Analyst role at Cognizant

The Role Cognizant is seeking a skilled and dedicated Product Support Analyst with expertise in .Net and C#, strong SQL experience, and exceptional troubleshooting skills. The ideal candidate will provide Level 2 product support, ensuring timely and effective resolution of software-related issues while delivering an outstanding customer experience. In this high-impact role, the Product Support Analyst will be responsible for:

• Level 2 Product Support: Triaging incoming cases, troubleshooting, analyzing, and identifying software-related issues, and proposing solutions.

• Issue Resolution: Own, investigate, and resolve complex issues within agreed SLA’s.

• Product Upgrades and Migrations: Assist with upgrades, data migrations, and installations of the product.

• Documentation: Ensure every action, update, and interaction regarding investigations is clearly documented within the case notes.

• Escalation: Escalate to Level 3 when an issue is outside of existing skillset.

• Customer Communication: Communicate with customers promptly and consistently via phone, remote sessions, Teams meetings, and emails, providing progress updates, setting expectations, confirming root cause, and educating customers when resolved.

• Feedback and Collaboration: Provide feedback to the training team, case creator, and Team Leader to ensure knowledge gaps and documentation are up to date. Work closely with product management and development teams to report customer feedback and potential product improvements.

• Knowledge Management: Contribute towards the creation and upkeep of knowledge articles.

• Proactive Case Management: Identify ‘at risk’ cases prior to them exceeding Service Level time thresholds.

• Continuous Improvement: Review customer requests and feedback periodically with Team Leader and/or Customer Service Manager to identify and act on opportunities for improvement. To apply for this Product Support Analyst role, your soft skills, expertise and experience should include:

• Proficiency in .Net and C#.

• Proficiency in .Net and C#.

• Strong hands-on SQL experience.

• Proven support experience with strong troubleshooting skills.

• Experience in the healthcare domain.

• Experience in a technical support position with clients requiring complex troubleshooting.

• Understanding of .Net-based client-server products/solutions.

• Excellent written and verbal communication skills.

• Experience with product upgrades, data migrations, and installations.

• Ability to work effectively in a team environment and independently.

• Strong organizational skills and attention to detail. Additional Information

• This role is open to candidates from all locations in Australia, preferably Sydney or Melbourne.

• We offer a hybrid working model, providing flexibility to work both remotely and in-office. Benefits Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise. We Recognize That Our People Perform At Their Best When They Feel Valued As Significant Contributors And That Is Why At Cognizant, Taking Care Of Our Employees Is a Priority

• You can pursue innovative career tracks and opportunities here

• You can enhance your professional development through education and dedicated training

• We’ll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future. Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Product Support Analyst position.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Cognizant team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• ️ Level 2 Product Support
• Issue Resolution
• Customer Communication

Key Strengths

• Proficiency in .Net and C#
• ️ Strong hands-on SQL experience
• Exceptional troubleshooting skills
• Experience in the healthcare domain
• ️ Excellent written and verbal communication skills
• Strong organisational skills and attention to detail

Why Cognizant is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Cognizant not with Hatch.

This is a Application Support Analyst role with Nasdaq based in Sydney, NSW, AU
== Nasdaq ==

Role Seniority - junior

More about the Application Support Analyst role at Nasdaq

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer We are looking for Application Support Analyst with expertise in ITIL Change Management and client support. The role is based in Sydney with the Calypso Customer Support/Operations Team. You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn and grow and rewards with a global impact we create. In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, a global mentoring program, counseling through our Employee Assistance Program, gym sponsorship and more. What You Will Do

• Follows/analyses procedures for start-up and shutdown of internal customer support systems, recovery procedures, scheduling and backups.Performs customer support of billing inquiries, service requests, sales support, system failures and capacity issues; troubleshoots diagnoses and resolves moderately sophisticated raised issues, working with the development team or sales team as necessary.

• Monitors issues with clients, exchanges, internal customers.

• Distributes information to customers/clients regarding new products or product updates or changes.

• Follows standard procedures, administers and maintains client/customer data systems.

• Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.

• Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws.

• Develop organization-wide initiatives to proactively inform and educate customers.

• Provides customer services relating to sales, sales promotions, installations and communications.

• Develop improvement plans in response to customer surveys What We Expect

• Bachelor's degree required; comparable experience may be substituted.

• At least 2 years of experience in Customer Support/Client Support.

• Must have knowledge in ITIL process/Change Management.

• Experience with databases (PostgreSQL, MySQL, MongoDB, etc.) and Java is nice to have.

• Knowledge of Calypso and/or Murex is nice to have. Does It Sound Like You? Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you. Our work arrangement is hybrid. You will be coming into the office at least 2 days per week. This is a permanent, full-time role so candidates should have full working rights in Australia. To be eligible to apply, you must have Australian citizenship or permanent residency status. Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Nasdaq team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Customer Support
• Monitoring Issues
• Client Communication

Key Strengths

• ITIL Change Management
• Customer Support
• Database Knowledge
• Java
• Calypso
• Murex

Why Nasdaq is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with Nasdaq not with Hatch.

**Description**
+ We're a 'Family Friendly' certified workplace - we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
We are seeking a Service Desk Analyst(Technical Support Administrator) to join our Level 2 Service Desk within our Digital Modernisation Division, working in some of the most complex, multi-vendor tech environments, alongside a supportive and collaborative team.
The ideal candidate will demonstrate exceptional problem-solving abilities, effective communication skills, and a commitment to continuous learning. If you are passionate about optimising system performance and thrive in a collaborative environment, this role is perfect for you.
More specifically, it will include the following:
+ Accept and resolve tickets from the Level 1 Service Desk as well as monitor and administer storage technologies, including SAN/NAS, block and file storage
+ Monitor storage fabric, software-defined networking, routing/switching, and hyper-converged infrastructure.
+ Monitor and resolve application processing incidents
+ Monitor and resolve Operating system (Windows, Unix, Linux) incidents
+ Participate in shift work to provide 24/7 support coverage
We promote internally and offer a varied career path, so if you're seeking growth and challenge, you've come to the right place.
**_Please note, this role will operate as part of a 24/7 SOC and successful candidates will need to be willing to work shift work on-site in Canberra._**
**About You and What You'll Bring**
With around 3-5 years of delivery experience, you are an IT professional seeking your next challenge as a Service Desk Analyst(Technical Support Administrator). Your proven track record includes providing advanced technical support and resolving complex issues. Adaptable to new requirements and problem sets, you thrive in dynamic environments. Your expertise spans troubleshooting hardware and software issues, monitoring infrastructure and applications, and ensuring seamless IT operations
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an Australian Citizen and to hold a current baseline clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - virtual/ face to face interview & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00156539
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**About the Team: SMBF Production Management**
Our Production Management team provides critical business and technical support to the Security Markets, Banking and Functions (SMBF); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.
Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur.
Citi's distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We're a forward-thinking team. We're looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.
**Role and Position Overview**
Citi Wholesale Lending is embarking on a multi-year technology initiative to upgrade our core accounting and servicing application for its Agency, Non-Agency and Bi-lateral businesses globally in order to support growth and strategic objectives including reduction in manual efforts leading to risk mitigation within the environment. The technology stack transformation will include migrating to the Loan IQ platform and exiting current products that support the businesses. A full-service Lending Production Support team will be critical in the transformation programs success.
This is an excellent opportunity for someone passionate about technology, but who possesses knowledge of the LoanIQ product.
Working as an Apps Sup Senior Analyst, you will play an integral role in running and maintaining the production environment for Lending Applications. The role sits within the Data Engineering Production Management team, which aims to be the best for our clients by creating a Service-Centric organization focused on digitizing SMBF's products/services, driving out manual work and delivering world-class Client experience and enabling growth via scalability. If you can demonstrate an appetite to learn technical concepts, have strong problem-solving skills and an ability to build excellent working relationships then we want to hear from you!
You will be working closely with colleagues in India and The U.S. to ensure perfect 24/7 support of our enterprise critical applications. In addition, you will also partner with Level 1 Support teams, Application Technology Development teams, Infrastructure teams and the Business Product owners.
**Responsibilities:**
+ Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, driving stability, efficiency, and effectiveness improvements to help the department and overall business succeed.
+ Maintain Production environments with highest levels observability, resiliency, and recoverability.
+ Partner with other regional teams for providing a stable Production Support coverage to Business.
+ Manage, maintain, and support applications and their operating environments. This includes focusing on stability, quality, and functionality in line with service level expectations.
+ Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
+ Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover, and resiliency.
+ Ensure Incident & Problem management procedures are diligently followed for the Production Management service.
+ Handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
+ Implement and drive automations focused on productivity improvements and toil reduction
+ Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
+ Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
**Functional Knowledge and Technical Experience**
+ 8-14 years' experience in an Apps Support role is essential
+ Experience supporting LoanIQ or Oracle Product Processors is preferrable
+ Good Unix/Linux and Shell scripting skills
+ Good Experience with Monitoring tools such as ITRS Geneos, AppDynamics
+ Good Experience with Log Aggregation tools such as ELK, Splunk, Grafana (GEM).
+ Consistently demonstrates clear and concise written and verbal communication skills
+ Effectively share information with other support team members and with other technology teams
+ Good knowledge of SQL (Oracle dialect is preferable)
+ Experience with REST, JMS, Spring Boot, Tomcat and JSON and XML processing
+ Experience in Apache Spark, Hive, Starburst
+ Experience with Middleware solutions such as Kafka
+ Experience with Java or other programming languages and a willingness to learn new technologies
**Education:**
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Technology
---
**Job Family:**
Applications Support
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role:** **?**
In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.
A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.
Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.
Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.
**Qualifications and technical skills that will lead to success:**
+ Minimum 2+ years customer facing technical support experience
+ Ability to troubleshoot difficult technical issues with ease and complexity
+ Ability to read basic Java/JavaScript code
+ Personal commitment to quality and customer service
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry (an advantage)
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

**THE FUTURE IS WHAT WE MAKE IT.**
**Technical Support Engineer (Building Management Systems)**
**North Ryde, Sydney**
Enhance your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and thrive in an environment that rewards and celebrates achievements.
**Join Us and Make an Impact.**
As a Technical Support Engineer, you are responsible for professional coverage of Technical Support Helpdesk, internal and external technical support, and onsite service/commissioning support. You will drive timely identification, investigation, replication, root cause analysis, and resolution of technical issues.
+ Provide phone and email technical support to customers for troubleshooting, system installation, programming, system design and servicing of Building Management Systems BMS
+ Provide onsite troubleshooting, installation, and commissioning support to customers
+ Handle all technical related issues, complaints, and objections effectively without unnecessary escalation
+ Respond to emergency service calls outside of normal working hours when required
+ Provide product and technical training to existing customers, prospective distributors and associates
+ Tertiary qualifications in Engineering or IT
+ Experience as a BMS technician/technical support/field engineer is highly regarded
+ Relevant fire/security/BMS/electrical trade qualifications
+ Comprehensive knowledge and experience in TCP/IP networking
+ Excellent written and verbal communication skills
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people.
Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.
Honeywell is a proud advocate of the LGBTQ+ community and we are celebrating Pride Month in the Pacific by launching Pride Connect, our LGBTQ+ employee network, we encourage members of the LGBTQ+ community to apply to join our team of future shapers.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement.
If a disability prevents you from applying for a job through our website, email No other requests will be acknowledged.
Copyright © 2024 Honeywell International Inc.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

**Location:**
Remote, Australia
**Employment Type:**
FullTime
**Location Type:**
Remote
**Department**
Customer Solutions
**Overview**
We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.
It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.
One Confluent. One Team. One Data Streaming Platform.
**About the Role:**
Technical Support Engineers work at the intersection of our client services and engineering teams and drive customer success by helping identify and resolve critical business issues. In this role you will interact directly with our customers to provide software development and operations expertise, leveraging deep knowledge of best practices in the use of Apache Kafka, the broader Confluent Platform, as well as complementary systems. You will be hands-on in fixing issues seen by Confluent customers and contributing fixes back to the open source community. Throughout all of these interactions, you will build strong relationships with customers, ensuring exemplary support and timely resolution to customer requests.
**What You Will Do:**
+ Working with customers to resolve a wide range of issues with their Confluent deployments
+ Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture
+ Communicating with our core engineering team to provide real-time product feedback from the field
+ Improving product documentation and authoring knowledge base articles
+ Creating and reviewing product demos and internal tooling
+ Working closely with the team behind Apache Kafka!
**What You Will Bring:**
+ at least 2-3+ years of related experience
+ Excitement in learning about streaming data and becoming a domain expert in Apache Kafka
+ Experience in diagnosing, reproducing, and resolving customer issues
+ Desire to make customers successful through direct interaction
+ At least 1 out of these 3: Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)Operational knowledge of Java applications (jstack,jmap, etc.) Experience with at least one mainstream distributed system (e.g. Kafka, Hadoop, Cassandra, etc.)
**Ready to build what's next? Let's get in motion.**
**Come As You Are**
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.
We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

This is a Technical Support Engineer role with ServiceNow based in Sydney, NSW, AU
== ServiceNow ==

Role Seniority - mid level

More about the Technical Support Engineer role at ServiceNow

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:  

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications

Qualifications and technical skills that will lead to success:

• Minimum 2+ years customer facing technical support experience

• Ability to troubleshoot difficult technical issues with ease and complexity

• Ability to read basic Java/JavaScript code

• Personal commitment to quality and customer service

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry (an advantage)

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the ServiceNow team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• ️ Resolving technical cases
• Providing customer support
• Collaborating with teams

Key Strengths

• Customer support experience
• Troubleshooting skills
• Java/JavaScript knowledge
• AI integration experience

Why ServiceNow is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with ServiceNow not with Hatch.