41 Helpdesk Support jobs in Australia
Leader, Apple Help Desk
North Sydney, New South Wales
Cisco
Posted 14 days ago
Job Viewed
Job Description
Leader, Apple Help Desk
Apply ( Location:North Sydney, Australia
+ Area of InterestTechnical Support
+ Job TypeProfessional
+ Technology InterestNetworking
+ Job Id
**Meet the Team:**
As the leader of the Sydney-based Apple Support Team, you'll lead a passionate team of Apple Technical Advisors responsible for world-class troubleshooting and technical support experiences designed from the ground up for Apple users at Cisco. You'll partner with your global peer leaders while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow leaders across the globe all working to solve issues to keep Cisco employees online and productive.
**Your Impact:**
+ Lead a team of talented Apple technical advisors supporting
+ global Cisco employees via chat and phone
+ Maintain team schedules and monitor queues to ensure appropriate staffing
+ Monitor team dashboards as well as quality of calls and chats ensuring an excellent user experience
+ Coach and mentor your team to encourage continuous improvement
+ Ensure on time completion of required education and other timebound tasks
+ Display excellent leadership abilities and exude positivity as you engage your team and other Cisco employees during their support journey
+ Be a team player, a coach and support resource for your team
+ Monitor and report trending issues
+ Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends
+ Communication, teaming and alignment with your global peer leaders is critical to ensure consistency in support experiences and performance expectations
+ Collaborate with the Knowledge Management team to improve support content for advisors and end users
+ Communicate with engineering teams to find solutions and escalate issues
+ As needed, join your team and engage global Cisco employees via chat and phone to support technical issues on their Mac. Issues such as:
+ MacOS or iOS upgrades and setup
+ Authentication and password reset
+ Network connectivity and VPN
+ Mobile Device Management (MDM) enrollment
+ Installation, troubleshooting and use of an array of macOS or iOS applications
+ Facilitate hardware repair
+ Question everything-look for opportunities to improve processes, outcomes and user experiences.
**Minimum Qualifications:**
+ Ability to read, write, and speak fluently in English
+ A minimum of two years leading a technical support or customer service-focused team.
+ A minimum of two years of professional technical troubleshooting expertise is required.
+ Experience monitoring and coaching team members through the use of Key Performance Indicators (KPIs), Net Promoter Score (NPS) or Customer Satisfaction (CSAT) metrics
+ Experience in customer service or technical troubleshooting via phone and chat.
+ Ability to work independently, multitask and prioritize tasks.
+ Ability to convey technical ideas and troubleshooting information to a nontechnical audience.
+ Experience in the use, set up and troubleshooting of macOS and iOS in a business environment
+ Experience with macOS and iOS applications such as Microsoft Office 365
+ Experience with the technologies used in Mobile Device Management (MDM)
+ Technical proficiency, with an innate ability to acquire new technical skills and apply these new skills to your support role.
+ Excellent (English) oral and written communication skills.
+ Flexible to work between the hours of 7:00 a.m. and 7:00 p.m AEST in a hybrid work setting.
**Preferred Qualifications:**
+ Ability to read, write, and speak fluently in Japanese, Korean, and/or Mandarin
+ Apple IT Certifications
+ Experience with IT Ticketing Systems
**#WeAreCisco**
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Apply ( Location:North Sydney, Australia
+ Area of InterestTechnical Support
+ Job TypeProfessional
+ Technology InterestNetworking
+ Job Id
**Meet the Team:**
As the leader of the Sydney-based Apple Support Team, you'll lead a passionate team of Apple Technical Advisors responsible for world-class troubleshooting and technical support experiences designed from the ground up for Apple users at Cisco. You'll partner with your global peer leaders while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow leaders across the globe all working to solve issues to keep Cisco employees online and productive.
**Your Impact:**
+ Lead a team of talented Apple technical advisors supporting
+ global Cisco employees via chat and phone
+ Maintain team schedules and monitor queues to ensure appropriate staffing
+ Monitor team dashboards as well as quality of calls and chats ensuring an excellent user experience
+ Coach and mentor your team to encourage continuous improvement
+ Ensure on time completion of required education and other timebound tasks
+ Display excellent leadership abilities and exude positivity as you engage your team and other Cisco employees during their support journey
+ Be a team player, a coach and support resource for your team
+ Monitor and report trending issues
+ Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends
+ Communication, teaming and alignment with your global peer leaders is critical to ensure consistency in support experiences and performance expectations
+ Collaborate with the Knowledge Management team to improve support content for advisors and end users
+ Communicate with engineering teams to find solutions and escalate issues
+ As needed, join your team and engage global Cisco employees via chat and phone to support technical issues on their Mac. Issues such as:
+ MacOS or iOS upgrades and setup
+ Authentication and password reset
+ Network connectivity and VPN
+ Mobile Device Management (MDM) enrollment
+ Installation, troubleshooting and use of an array of macOS or iOS applications
+ Facilitate hardware repair
+ Question everything-look for opportunities to improve processes, outcomes and user experiences.
**Minimum Qualifications:**
+ Ability to read, write, and speak fluently in English
+ A minimum of two years leading a technical support or customer service-focused team.
+ A minimum of two years of professional technical troubleshooting expertise is required.
+ Experience monitoring and coaching team members through the use of Key Performance Indicators (KPIs), Net Promoter Score (NPS) or Customer Satisfaction (CSAT) metrics
+ Experience in customer service or technical troubleshooting via phone and chat.
+ Ability to work independently, multitask and prioritize tasks.
+ Ability to convey technical ideas and troubleshooting information to a nontechnical audience.
+ Experience in the use, set up and troubleshooting of macOS and iOS in a business environment
+ Experience with macOS and iOS applications such as Microsoft Office 365
+ Experience with the technologies used in Mobile Device Management (MDM)
+ Technical proficiency, with an innate ability to acquire new technical skills and apply these new skills to your support role.
+ Excellent (English) oral and written communication skills.
+ Flexible to work between the hours of 7:00 a.m. and 7:00 p.m AEST in a hybrid work setting.
**Preferred Qualifications:**
+ Ability to read, write, and speak fluently in Japanese, Korean, and/or Mandarin
+ Apple IT Certifications
+ Experience with IT Ticketing Systems
**#WeAreCisco**
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
This advertiser has chosen not to accept applicants from your region.
0
Service Desk Analyst
Canberra, Australian Capital Territory
Leidos
Posted 4 days ago
Job Viewed
Job Description
**Description**
+ Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year.
+ Leidos Life Hub provides access to discount offers or cashback rewards with over 400 Australian and International retailers.
+ Due to the nature of the role, you must be an Australian Citizen and ability to hold an active Baseline AGSVA security clearance.
+ Our Service Desk team works onsite, 5 days a week, at Moore Street or Wentworth Avenue in Canberra, where support is provided both via the phone and in person.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure. We deliver responsive, high-quality support across desktop, network, and application services, enabling our teams to work securely and efficiently in a fast-paced, mission-driven environment.
We can train the technical aspects of this role. To train successfully, we are seeking candidates who are willing to learn, receptive to feedback, and collaborative team players. We're committed to investing our time to help advance or launch your career.
Providing first-line IT support to end-users in the Asia Pacific region, key responsibilities include:
+ Log and manage user incidents, service, and access requests.
+ Account Maintenance (Password Resets, Account Unlocks, etc.)
+ Troubleshoot hardware, software, network, and telecommunication issues.
+ Ensure compliance with Service Level Agreements and maintain user communication.
+ Maintain documentation, research issues, and troubleshoot.
**What You'll Bring to Make an Impact**
To be successful in the position, you will have previous experience in a customer-centric role.
In addition, you'll also ideally have:
+ Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
+ Awareness of ITIL best practice methodology.
+ Previous service desk experience (desirable).
+ IT Degree or Certification/working towards (desirable).
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please get in touch with our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
+ Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year.
+ Leidos Life Hub provides access to discount offers or cashback rewards with over 400 Australian and International retailers.
+ Due to the nature of the role, you must be an Australian Citizen and ability to hold an active Baseline AGSVA security clearance.
+ Our Service Desk team works onsite, 5 days a week, at Moore Street or Wentworth Avenue in Canberra, where support is provided both via the phone and in person.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure. We deliver responsive, high-quality support across desktop, network, and application services, enabling our teams to work securely and efficiently in a fast-paced, mission-driven environment.
We can train the technical aspects of this role. To train successfully, we are seeking candidates who are willing to learn, receptive to feedback, and collaborative team players. We're committed to investing our time to help advance or launch your career.
Providing first-line IT support to end-users in the Asia Pacific region, key responsibilities include:
+ Log and manage user incidents, service, and access requests.
+ Account Maintenance (Password Resets, Account Unlocks, etc.)
+ Troubleshoot hardware, software, network, and telecommunication issues.
+ Ensure compliance with Service Level Agreements and maintain user communication.
+ Maintain documentation, research issues, and troubleshoot.
**What You'll Bring to Make an Impact**
To be successful in the position, you will have previous experience in a customer-centric role.
In addition, you'll also ideally have:
+ Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
+ Awareness of ITIL best practice methodology.
+ Previous service desk experience (desirable).
+ IT Degree or Certification/working towards (desirable).
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please get in touch with our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
1
Service Desk Analyst (Technical Support Administrator)
Canberra, Australian Capital Territory
Leidos
Posted 9 days ago
Job Viewed
Job Description
**Description**
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
2
Intern/Cadetship Service Desk Analyst - Canberra
Canberra, Australian Capital Territory
Leidos
Posted 11 days ago
Job Viewed
Job Description
**Description**
+ Gain hands on work experience whilst completing your studies - minimum 18 month-24 month commitment
+ Support customers with technical issues related to IT systems
+ Excellent career development in a culture that embraces flexible work arrangements
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
This opportunity is for students currently studying an IT related degree, diploma or certification with 18 months - 24 months remaining.
We are seeking a Service Desk Analyst to be the primary contact for customer inquiries and technical issues related to corporate IT systems. The role involves diagnosing and resolving problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.
We can train the technical aspects of this role, but if you're eager to learn, receptive to feedback, and a collaborative team player, we're committed to investing our time to help advance, or launch your career.
An average week for an Intern Service Desk Analyst could incorporate wide range of activities, including:
+ Provide first-line IT support to end-users in the Asia Pacific region.
+ Log and manage user incidents, service, and access requests.
+ Account Maintenance (Password resets, account unlocks, etc.)
+ Troubleshoot hardware, software, network, and telecommunication issues.
+ Ensure compliance with Service Level Agreements and maintain user communication.
+ Maintain documentation, and research issues and troubleshooting.
**What You'll Bring to Make An Impact**
Along with your education and any practical experience, Leidos values individuals who use their initiative and seek to understand the business and develop relationships based on respect.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
+ Currently studying IT related Degree, Certification or Diploma with 18 months - 24 months remaining.
+ Experience in a customer-centric role.
+ Excellent communication skills and a proactive approach.
+ Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
+ Awareness of ITIL best practice methodology.
+ Be willing to work onsite in the Canberra office with responsibilities including phone calls and Onsite assistance.
+ Previous service desk experience is desirable.
_This role does require the successful applicant to be an Australian Citizen and be_ _willing to obtain and hold a NV-1 or greater security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
To apply for this role, follow the links or apply via our Careers page.
Recruitment process - application screening, interview, and background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
+ Gain hands on work experience whilst completing your studies - minimum 18 month-24 month commitment
+ Support customers with technical issues related to IT systems
+ Excellent career development in a culture that embraces flexible work arrangements
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
This opportunity is for students currently studying an IT related degree, diploma or certification with 18 months - 24 months remaining.
We are seeking a Service Desk Analyst to be the primary contact for customer inquiries and technical issues related to corporate IT systems. The role involves diagnosing and resolving problems, supporting Windows environments, and troubleshooting Microsoft 365 applications.
We can train the technical aspects of this role, but if you're eager to learn, receptive to feedback, and a collaborative team player, we're committed to investing our time to help advance, or launch your career.
An average week for an Intern Service Desk Analyst could incorporate wide range of activities, including:
+ Provide first-line IT support to end-users in the Asia Pacific region.
+ Log and manage user incidents, service, and access requests.
+ Account Maintenance (Password resets, account unlocks, etc.)
+ Troubleshoot hardware, software, network, and telecommunication issues.
+ Ensure compliance with Service Level Agreements and maintain user communication.
+ Maintain documentation, and research issues and troubleshooting.
**What You'll Bring to Make An Impact**
Along with your education and any practical experience, Leidos values individuals who use their initiative and seek to understand the business and develop relationships based on respect.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
+ Currently studying IT related Degree, Certification or Diploma with 18 months - 24 months remaining.
+ Experience in a customer-centric role.
+ Excellent communication skills and a proactive approach.
+ Experience with Microsoft 365, Azure, InTune, and all Windows operating systems.
+ Awareness of ITIL best practice methodology.
+ Be willing to work onsite in the Canberra office with responsibilities including phone calls and Onsite assistance.
+ Previous service desk experience is desirable.
_This role does require the successful applicant to be an Australian Citizen and be_ _willing to obtain and hold a NV-1 or greater security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
To apply for this role, follow the links or apply via our Careers page.
Recruitment process - application screening, interview, and background checks.
Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."
If you're already scheming step 20 while everyone else is still debating step 2. good. You'll fit right in.
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Coordinator
Melbourne, Victoria
CBRE
Posted 4 days ago
Job Viewed
Job Description
Customer Support Coordinator
Job ID
Posted
23-Oct-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative, Facilities Management
Location(s)
Melbourne - Victoria - Australia
**Entry level Facilities Administration support role for a key client**
**Coordinate service and facilities team in response to customer requests**
**Melbourne | Land of the Wurundjeri people**
In this entry level role, you will provide administrative support to our Facilities Management team. The focus on finance, property, and operational management. This is a varied role that requires strong communication skills, attention to detail, and a positive attitude.
You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.
**Here's what you will focus on:**
+ Acting as the first point of contact for our valued customers and tenants
+ Coordinating service and facilities teams in response to customer requests
+ Timely management and processing of customer requests, queries, billing information, work requests
+ Account administration and maintain records on our system and support the FM's onsite
+ Ensure service providers meet contractual obligations
**Your Background:**
+ Previous administration experience with a high level of attention to details
+ Strong interpersonal and relationship management skills
+ Exceptional written and verbal communication skills and a professional phone manner
+ Call and query handling and call resolution skills
+ Strong time management and organisational skills in a busy environment
+ Proficiency using Microsoft Word, Excel, Outlook and call centre technology
**So, what's in it for you?**
Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field. Your journey starts here.
+ Uncapped opportunities to develop your career within the property Industry
+ Structured career development to support you and explore your learning potential and career goals
+ Parental leave which is industry leading.
+ A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
+ Qantas flight discounts
+ Initiatives and annual programs to recognise employees who exemplify excellence nationally and pacific wide
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you! **#WeAreCBRE**
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Job ID
Posted
23-Oct-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative, Facilities Management
Location(s)
Melbourne - Victoria - Australia
**Entry level Facilities Administration support role for a key client**
**Coordinate service and facilities team in response to customer requests**
**Melbourne | Land of the Wurundjeri people**
In this entry level role, you will provide administrative support to our Facilities Management team. The focus on finance, property, and operational management. This is a varied role that requires strong communication skills, attention to detail, and a positive attitude.
You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.
**Here's what you will focus on:**
+ Acting as the first point of contact for our valued customers and tenants
+ Coordinating service and facilities teams in response to customer requests
+ Timely management and processing of customer requests, queries, billing information, work requests
+ Account administration and maintain records on our system and support the FM's onsite
+ Ensure service providers meet contractual obligations
**Your Background:**
+ Previous administration experience with a high level of attention to details
+ Strong interpersonal and relationship management skills
+ Exceptional written and verbal communication skills and a professional phone manner
+ Call and query handling and call resolution skills
+ Strong time management and organisational skills in a busy environment
+ Proficiency using Microsoft Word, Excel, Outlook and call centre technology
**So, what's in it for you?**
Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field. Your journey starts here.
+ Uncapped opportunities to develop your career within the property Industry
+ Structured career development to support you and explore your learning potential and career goals
+ Parental leave which is industry leading.
+ A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
+ Qantas flight discounts
+ Initiatives and annual programs to recognise employees who exemplify excellence nationally and pacific wide
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you! **#WeAreCBRE**
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist
Melbourne, Victoria
Cargill
Posted 3 days ago
Job Viewed
Job Description
**About Us**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**
This advertiser has chosen not to accept applicants from your region.
5
Customer Support and Data Entry
4000 Brisbane
$50 - $60 per hour
HAYS Specialist Recruitment
Posted 12 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Identify and escalate issues that require further assistance or escalation.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Ensure all data entry tasks are completed in a timely and accurate manner.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
- Previous experience in customer service or data entry is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle challenging situations.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- High school diploma or equivalent; a degree in business or a related field is a plus.
- At least 1-2 years of experience in customer service or data entry roles.
- Experience with CRM software and data management tools is preferred.
Provide exceptional customer support via phone, email, and live chat. - Kindly note: My name is Freya Campbell, and I am the designated contact for this recruitment process.
Company Details
Hays Specialist Recruitment is a leading global professional recruiting group, renowned for placing qualified, professional, and skilled people across a wide range of industries and professions. Founded in 1968 and headquartered in the UK, Hays operates in over 30 countries, offering expertise in permanent, temporary, and contract recruitment. The company focuses on specialist roles across sectors such as IT, construction, finance, healthcare, engineering, and more, connecting employers with top talent through deep market knowledge and innovative recruitment solutions.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support and Data Entry
6065 Wanneroo
$45 - $60 per hour
Adecco Permanent Recruitment
Posted 13 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Must be respectful and responsible.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- No experience required [one on one training would be provided]
Company Details
operates in over 60 countries. Adecco offers temporary staffing, permanent placement, outsourcing, and employee training services across various industries like finance, healthcare, engineering, and logistics. With a mission to improve the world of work, Adecco connects businesses with talent while empowering job seekers. The company leverages technology to match candidates with employers and promotes diversity, inclusion, and sustainability in the workplace.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support and Data Entry
1235-2891 Sydney
$45 - $60 per hour
Adecco Permanent Recruitment
Posted 13 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Identify and escalate issues that require further assistance or escalation.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Ensure all data entry tasks are completed in a timely and accurate manner.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
- Previous experience in customer service or data entry is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle challenging situations.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- High school diploma or equivalent; a degree in business or a related field is a plus.
- At least 1-2 years of experience in customer service or data entry roles.
- Experience with CRM software and data management tools is preferred.
Send in your CV or message us directly through
Company Details
operates in over 60 countries. Adecco offers temporary staffing, permanent placement, outsourcing, and employee training services across various industries like finance, healthcare, engineering, and logistics. With a mission to improve the world of work, Adecco connects businesses with talent while empowering job seekers. The company leverages technology to match candidates with employers and promotes diversity, inclusion, and sustainability in the workplace.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Team Leader
Parramatta, New South Wales
Xylem
Posted 19 days ago
Job Viewed
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
**The Role**
This role focuses on improving customer experience from sales to after-sales support. It supports the sales team by handling customer enquiries, assigning tasks, and ensuring quick, professional responses. The role also helps build team knowledge and improve processes to deliver better service.
**Key Responsibilities:**
+ Lead and mentor a team of customer support professionals to ensure exceptional service delivery.
+ Triages, handles and direct enquiries from customers via phone, email, and website.
+ Prepare quotes, enter sales orders, and purchase orders, complete paperwork and advise production and distribution team or urgent or special orders.
+ Support the sales team by ensuring customer inquiries, orders, and concerns are handled promptly and effectively.
+ Design, implement, and continuously improve standardised business processes to enhance the customer experience.
+ Promote a culture of continuous improvement and customer satisfaction.
+ Ensure operational efficiency through effective systems, reporting, and team engagement.
**Skills and Experience:**
+ Proven experience in a team leadership role within a customer service or support environment.
+ Previous experience in the Water Industry or demonstrated mechanical aptitude.
+ Tertiary qualifications in Engineering or a related STEAM discipline (Science, Technology, Engineering, Arts, Mathematics).
+ 3-5 years experience in an Engineering or Sales role is highly desirable.
+ Strong passion for process improvement and delivering exceptional customer service.
+ Proficient in ERP and CRM systems; SAP experience is preferable.
+ Safety- and compliance-focused, with a strong understanding of industry standards.
+ Solid people management skills, with the ability to lead, support, and develop team members effectively.
**Benefits:**
+ Training and Career Development
+ Company Bonus Program
+ Subsidised Health Insurance for you and your immediate family
+ Gym Membership discounts and other wellbeing benefits
+ Company funded Income Protection.
+ Opportunity to make a difference and become part of Xylems volunteer program "Watermark".
**Apply Now** to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
**The Role**
This role focuses on improving customer experience from sales to after-sales support. It supports the sales team by handling customer enquiries, assigning tasks, and ensuring quick, professional responses. The role also helps build team knowledge and improve processes to deliver better service.
**Key Responsibilities:**
+ Lead and mentor a team of customer support professionals to ensure exceptional service delivery.
+ Triages, handles and direct enquiries from customers via phone, email, and website.
+ Prepare quotes, enter sales orders, and purchase orders, complete paperwork and advise production and distribution team or urgent or special orders.
+ Support the sales team by ensuring customer inquiries, orders, and concerns are handled promptly and effectively.
+ Design, implement, and continuously improve standardised business processes to enhance the customer experience.
+ Promote a culture of continuous improvement and customer satisfaction.
+ Ensure operational efficiency through effective systems, reporting, and team engagement.
**Skills and Experience:**
+ Proven experience in a team leadership role within a customer service or support environment.
+ Previous experience in the Water Industry or demonstrated mechanical aptitude.
+ Tertiary qualifications in Engineering or a related STEAM discipline (Science, Technology, Engineering, Arts, Mathematics).
+ 3-5 years experience in an Engineering or Sales role is highly desirable.
+ Strong passion for process improvement and delivering exceptional customer service.
+ Proficient in ERP and CRM systems; SAP experience is preferable.
+ Safety- and compliance-focused, with a strong understanding of industry standards.
+ Solid people management skills, with the ability to lead, support, and develop team members effectively.
**Benefits:**
+ Training and Career Development
+ Company Bonus Program
+ Subsidised Health Insurance for you and your immediate family
+ Gym Membership discounts and other wellbeing benefits
+ Company funded Income Protection.
+ Opportunity to make a difference and become part of Xylems volunteer program "Watermark".
**Apply Now** to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
This advertiser has chosen not to accept applicants from your region.
9