67 Hospitality Service jobs in Australia

Uniting Goonellabah is seeking a dedicated care worker to join our hotel services team within our aged care home. Provide essential support in catering, cleaning or laundry services.

• Goonellabah location
• Make a real difference in the lives of seniors

• Flexible hours to promote a healthy work-life balance

About Uniting Goonellabah:

Conveniently located in the beautiful Goonellabah township, surrounded by an abundance of natural beauty. With four separate households, each with up to 20 residents. Your Uniting Homemaker ensures that the community is thriving and doing things that are meaningful and enjoyable.

Position Overview:

As a Care Worker in Hotel Services, you’ll play a key role in supporting independence, dignity, and comfort by providing essential services such as catering, cleaning, and laundry, helping to create a positive and enriching daily experience for our residents.

Qualifications & Experience:

• Certificate III in Hospitality or an equivalent qualification. (Preferred, not mandatory)
• Hands-on experience in hospitality or food services – whether in catering, cooking, kitchenhand roles, or cleaning will be highly regarded.
• Knowledge of safe food handling practices and a passion for preparing quality, nutritious meals.
• Previous experience in community care or aged care is a bonus.
• You’re empathetic, adaptable, and resourceful, with a commitment to delivering excellent service.
• work in line with Uniting’s core values of compassion, respect, boldness, and creativity.

< >Benefits for you!

• Training & Development: Hands-on training, development, and mentoring with a leading provider.

• Positive Impact: Join an organisation that positively impacts clients and the community.
• Salary Packaging: Not-for-profit salary packaging up to $18,550 tax-free entitlements.
• Wellbeing programs: including free 24/7 confidential counselling services for you and your family via Telus Health
• Employee Retail Discounts: Exclusive discounts at major retailers (e.g.: Coles, Ampol, Samsung, NRMA, JB Hi-Fi, Harvey Norman, Avis, Qantas
• Referral Program: Earn a $500 gift voucher each time you refer a new employee who stays for 2 months.
• Fitness Passport: Access to 865+ gyms, pools, and fitness centres across NSW and ACT for less than a standard gym membership.
• Private Health Insurance: Access to affordable private Health Insurance for yourself or family.

Click here to learn more about our great benefits: Benefits of working at Uniting

Pre-employment Checks:

Employment with Uniting is subject to satisfactory background checks which include a National Police Check and Reference Check.

About Uniting:

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

< >Uniting is proud to be an Equal Employment Opportunity employer. Uniting supports an inclusive approach in the workplace.

We celebrate our diversity and welcome staff regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. Aboriginal and Torres Strait Islander people are encouraged to apply.

Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.

Uniting Kingscliff is seeking a dedicated care worker to join our hotel services team within our aged care home. Provide essential support in catering, cleaning or laundry services.

• Kingscliff Location
• Flexible hours to suit you!
• Great opportunities for qualified and unqualified carers

About Uniting Kingscliff:

Located in the beautiful seaside suburb of Kingscliff on the NSW far north coast, Uniting Kingscliff has three separate households, each with up to 25 residents, including a secure Memory Support Unit for people living with dementia. Our Uniting Homemaker ensures that the community is thriving and doing things that are meaningful and enjoyable.

Household Living – our innovative approach to care – empowers our residents to live their day, their way, just as they would in any family home.

What you’ll be doing in this role:

Are you passionate about making a real difference in people’s lives?

p>At Uniting, we are searching for compassionate individuals to join our team and provide exceptional hotel service support to residents in our aged care home.

You’ll help foster independence, dignity, and comfort through services like catering , cleaning , and laundry , enhancing the daily lives of those in our care.

What We’re Looking For:

ul>

Ideally, you have a Certificate II in Hospitality or an equivalent qualification.

Previous experience in similar roles (catering, kitchenhand, or cleaning) or in community care is a plus.

You’re empathetic, adaptable, resourceful, and align with Uniting’s core values of compassion, respect, boldness, and creativity.

What We Offer You:

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment
• A commitment to offer opportunities to grow your career
• Purchase of additional leave

Click here to learn more about our great benefits: Benefits of working at Uniting

Who is Uniting?

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

U iting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

How to apply:

If this opportunity is of interest, then we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

< >What to expect:

Please know that employment with Uniting will require a National Police Check, References and pre-employment screening.

Set the Standard for Excellence in Resident Experience. Join Uniting and lead with Heart as a Dining and Hotel Services Specialist.

• Full-time position

• Crookwell, NSW.
  
  

At Uniting, we believe that quality aged care is about more than clinical excellence; it’s also about the everyday comforts of life, a shared meal, a clean and welcoming space, and the sense of belonging that comes from being part of a community.

p>As a Dining and Hotel Services Specialist, you’ll play a key role in sustaining and enhancing Uniting’s dining experience. You’ll provide ongoing monitoring and governance to ensure consistency, quality, and innovation across our Residential Aged Care dining services in Crookwell, NSW.

B yond dining, you will also lead engagement with our teams and external contractors in catering, cleaning, and laundry, ensuring hotel services not only meet compliance and organisational standards, but also deliver exceptional service to our residents. By coaching, guiding, and collaborating, you’ll help create outstanding experiences for residents, and environments that are welcoming, comfortable and truly feel like home.

p>Your Impact

In this role, you will:

Oversee service standards through regular observational audits, ensuring consistency, compliance, and high levels of resident satisfaction.

Coach and mentor teams across multiple sites, building the capability of staff to uphold high standards in dining services, promote social and inclusive dining and resident engagement.

Collaborate with staff to embed inclusive, social, and culturally rich dining experiences.

Lead continuous improvement initiatives, using resident and staff feedback to build a continuous improvement framework and implement meaningful change.

Strengthen food safety practices, drive full compliance with standards set by the Aged Care Quality and Safety Commission and internal and external audits.

Oversee hotel services (cleaning and laundry), ensuring safety, quality, compliance, resident satisfaction, and cost-effective operations.

Manage contractor partnerships to ensure outsourced services meet Uniting’s standards and resident expectations.

p>What You’ll Bring

p>The essentials:

Bachelor’s degree in Hospitality Management, Nutrition and Dietetics, Hotel Administration or related field

p>Food Safety Supervisor Certification.

Significant experience (5+ years) in hospitality or hotel services, with 2–3 years in aged care or health care.

p>Proven ability to inspire, delivering service improvements and enhancing resident satisfaction.

Strong experience in food safety compliance, menu development, and waste

reduction strategies.

Familiarity with Standard 6 – Food and Nutrition under the Aged Care Quality Standards. 

Desirable: Training in texture-modified diets and nutrition

Who is Uniting?
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, well-being and inclusion of children and young people.

p>Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

< trong>How to apply

If this opportunity is of interest, then we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

< trong>What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks.

Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.

About the role

Uniting’s residential aged care is modelled on a home, because it’s their home.

Your role is to assist residential aged care managers to enhance the dining and living experience so that our residents feel at home.

By using your Hotel Services (catering, cleaning and laundry) expertise you’ll gain genuine meaning and enjoyment from your work, knowing that you’ve enhance the lives of older Australians.

You’ll design household dining experience, and implement frameworks that support safety and regulatory requirements as you work in close collaboration with the Practice and Quality team.

p>Your main responsibilities will include:

• Inform and influence the delivery of all hotel services at the local level including catering, cleaning, and laundry services
• Provide specialist hotel services advice on budget plans and strategies
• Contribute to the development of strategies, plans and initiatives as they relate to all aspects of hotel services
• Implement frameworks to ensure safety and regulatory compliance in collaboration with the Practice and Quality team

What we’re looking for

ul>

Tertiary qualifications in an appropriate and relevant discipline

Recognised qualifications and/or experience in hospitality management

At least 3 years industry experience in hotel services management

We’ll create a better future for you

p>Our people are at the heart of everything we do, and we support them to grow and develop to be their best through our strong commitment to learning, flexibility, great benefits and a positive culture of teamwork and cooperation. Together, we can build a better future for the people and communities we serve, and for you.

About Uniting Aged Care

Uniting is one of the largest and most trusted not-for-profit providers of aged care in Australia. Each year, we support more than 7,000 residents in over 70 aged care homes throughout NSW and the ACT. We actively advocate for the right of every senior to age in comfort and dignity, wherever and however they live. We value diversity and always welcome everyone, exactly as they are.

What to expect

Please know that employment with Uniting requires:

• A National Police Check
• Reference checks
• Other pre-employment screenings
• Participation in our flu and Covid vaccination programs

How to apply

If you see yourself in this role, we’d love to hear from you. Just click on the ‘Apply now’ button, fill out your details and submit. Once you apply, we’ll keep you up to date on how your application is progressing. We encourage applications from people who identify as Aboriginal or Torres Strait Islander.

Our brand-new hotel, Crowne Plaza Adelaide Mawson Lakes, boasts 155 contemporary rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces as well as a vibrant bar, and a restaurant, we're set to become the go-to destination for both business and leisure travelers in Adelaide.
Are you looking for a role that's full of variety, colleague and guest connection, and career growth? Join us as a **Hotel Services Team Member** and be part of a team where no two days are the same! You'll enjoy the best of both worlds, working across **Front Office** and **Food & Beverage** , with the chance to support other departments when needed. This role is perfect for someone who thrives in a dynamic environment, enjoys variety in their workday, and is passionate about creating exceptional guest experiences.
This is more than just a job, it's your chance to:
+ Build a strong foundation in hospitality
+ Learn and grow across multiple areas of hotel operations
+ Open doors to exciting career pathways within our hotel and beyond
**To be successful you must be willing to work** **shift work, including nights** **. Minimum engagement initially will be for** **minimum 8 hours per week with availability to work up to 38 hours per week** **.**
**Your day to day - you'll wear many hats and bring memorable moments to life for our guests:**
Front Office
+ Welcome guests with warmth and professionalism, acting as a helpful host and brand ambassador
+ Manage check-in and check-out processes, including cashiering and account handling
+ Handle guest enquiries, resolve issues, and provide local recommendations
+ Stay up to date with hotel events, groups, and guest feedback
Food & Beverage
+ Take orders, prepare beverages, and serve food with friendly, attentive service
+ Assist with buffet services, functions, and event set-up/pack-down
+ Maintain cleanliness and presentation standards in all dining and service areas
+ Deliver seamless and memorable experiences across restaurants, bars, and events
Team Support & Administration
+ Step in to support colleagues across the hotel when needed, you may see yourself supporting the commercial team
+ Assist with basic administrative tasks to ensure smooth daily operations
**What we need from you**
+ Responsible Service of Alcohol (RSA) certificate
+ Previous experience in a Restaurant and Bar or Hotel Front Office related position is highly regarded
+ Flexibility. Work across multiple departments
+ Night, weekend, and public holidays are all part of the job
+ You'll be on your feet most of the day with bending and kneeling. Sometimes you'll need to lift, push and pull objects like luggage, barrels and crates up to 23 kg - we have the equipment to support you
+ Strong interpersonal and communication skills
+ A passionate team player, ability to work in a fast-paced environment and prioritise your own workload as well as jump in and help your colleagues as needed
+ You will need a good grasp of reading, writing, maths, computers and Property Management System (PMS).
**What you can expect from us**
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
+ Paid birthday leave
+ Hotel perks like accommodation and food & beverage discounts
+ Paid Parental leave
+ Your career journey will be supported through our lifelong development program
+ IHG Career Milestone celebrations
+ Transfer of entitlements as you move and grow with IHG
+ Access to our discount retail platform that makes your pay for even further
+ Empowering female leaders of the future through our RISE program
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world.
**Want to be part of the journey?**
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Trade in ordinary for extraordinary at **Hotel X - Fortitude Valley** . Perfectly placed in the heart of Brisbane's fashion, nightlife, and restaurant scene, Hotel X promises a 24-hour feast for your senses, with playful and unexpected hints of luxury at every turn. From iconic artwork and avant-garde interiors to our rooftop pool and phenomenally chic bistro Bisou Bisou, every detail is undeniably indulgent.
At **Hotel X** , we look for people who are ready to show up and change the world, one interaction at a time. You will love to have fun and look for ways to say yes. Problem solving will be your forte and you will know how to bring that competitive edge by delivering exceptional experiences for our guests, every time! You will enjoy being surrounded by luxury and understand the importance of creativity, culture & community.
**OUR CULTURE & VALUES**
+ Deliver excellence through service
+ Embrace a growth mindset
+ Communicate honestly and transparently
+ Consider people, community and planet
+ Have each other's backs and respect differences
+ Show up and bring positivity
+ Take accountability & own our mistakes
+ Entrepreneurial mindset where innovation is key.we want to lead the way and are lucky to have the flexibility to do so!
**HOW WILL YOU HELP US ACHIEVE OUR GOALS?**
Your positive attitude and genuine desire to connect with people will ensure every guest feels truly valued. An organised and systematic approach to work, coupled with a meticulous eye for detail, will see you easily succeed in this role.
We're a dynamic team that effortlessly juggles multiple tasks and are quick to respond to guest needs, whether it's valet parking, room service, or concierge requests. We're not just hosts; we're also local experts, providing insights on sports events, attractions, and the finest local dining options. The world comes to us, and we embrace the diverse nature of our guests and collaborate seamlessly to ensure every stay guarantees an unforgettable Hotel X experience.
**WHO WILL YOU WORK WITH?**
You'll love coming to work with a team that strives for excellence day in, day out to deliver a quality hotel experience. Working as an integral part of our Hotel Services Team, you are encouraged to bring your unique personality and perspective (your X factor). Reporting through to the Manager on Duty, you will work alongside a team of up to 20 colleagues. This role is **Part Time** requiring the flexibility to work a rotating roster (including weekends) for a minimum of **8** hours per week.
We currently have two distinct opportunities available for this role:
+ Hotel Services Team Member (Day & Evening): Minimum 8 Hours Per Week
+ Hotel Service Team Member (Night Porter - Overnight): Averaging 25 - 30 Hours Per Week
**WHAT YOU WILL BRING TO THE TABLE!**
We're seeking individuals who have a passion for the hotel industry and/or experience in luxury service or similar high-level customer-focused industries. Demonstrated capability of forging strong relationships, a service-oriented mindset, resilience and flexibility are key. Familiarity with Opera or other Hotel PMS is a bonus. Knowledge of the local area to provide guest recommendations is highly valued. If you hold an open or manual **driver's license** and an **RSA** , you're jumping straight to the top of the list!
**WHY CHOOSE US?**
As a valued member of our dynamic team, you will have access to:
+ Fun! Enjoy team building, regular events, and a vibrant atmosphere
+ Birthday leave and enhanced IHG Parental Leave
+ Our incredible retail discounts platform
+ The Global IHG Employee Room Benefit, One Pass and Friends & Family Program (at over 6,600 hotels worldwide)
+ Sales incentives and recognition schemes
+ Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year, plus access to a variety of well-being resources
+ Career development, mentoring and community support opportunities
+ The chance to experience a unique Hotel environment, a little different to the norm!
So don't hesitate - apply now and be part of our award-winning team!
Come and discover the ultimate experience of **_luxury, hospitality and style_** at Hotel X.
Applicants must hold Australian Working Rights.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Set the Standard for Excellence in Resident Experience. Join Uniting and lead with Heart as a Dining and Hotel Services Specialist.

• Full-time position
• Greater Western Sydney Region

At Uniting, we believe that quality aged care is about more than clinical excellence; it’s also about the everyday comforts of life, a shared meal, a clean and welcoming space, and the sense of belonging that comes from being part of a community.

p>As a Dining and Hotel Services Specialist, you’ll play a key role in sustaining and enhancing Uniting’s dining experience. You’ll provide ongoing monitoring and governance to ensure consistency, quality, and innovation across our Residential Aged Care dining services in Greater Western Sydney.

B yond dining, you will also lead engagement with our teams and external contractors in catering, cleaning, and laundry, ensuring hotel services not only meet compliance and organisational standards, but also deliver exceptional service to our residents. By coaching, guiding, and collaborating, you’ll help create outstanding experiences for residents, and environments that are welcoming, comfortable and truly feel like home.

p>Your Impact

In this role, you will:

• Oversee service standards through regular observational audits, ensuring consistency, compliance, and high levels of resident satisfaction.
• Coach and mentor teams across multiple sites, building the capability of staff to uphold high standards in dining services, promote social and inclusive dining and resident engagement.
• Collaborate with staff to embed inclusive, social, and culturally rich dining experiences.
• Lead continuous improvement initiatives, using resident and staff feedback to build a continuous improvement framework and implement meaningful change.
• Strengthen food safety practices, drive full compliance with standards set by the Aged Care Quality and Safety Commission and internal and external audits.
• Oversee hotel services (cleaning and laundry), ensuring safety, quality, compliance, resident satisfaction, and cost-effective operations.
• Manage contractor partnerships to ensure outsourced services meet Uniting’s standards and resident expectations.

p>What You’ll Bring

p>The essentials:

• Bachelor’s degree in Hospitality Management, Nutrition and Dietetics, Hotel Administration or related field
• Food Safety Supervisor Certification.
• Significant experience (5+ years) in hospitality or hotel services, with 2–3 years in aged care or health care.
• Proven ability to inspire, delivering service improvements and enhancing resident satisfaction.
• Strong experience in food safety compliance, menu development, and waste reduction strategies.
• Familiarity with Standard 6 – Food and Nutrition under the Aged Care Quality Standards.
• Excellent communication skills, with the ability to engage, influence, and collaborate across diverse teams.

D sirable:

• Training in texture-modified diets and nutrition

Who is Uniting?
Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, well-being and inclusion of children and young people.

Empowered by diversity
At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

< trong>How to apply

If this opportunity is of interest, then we’d love to hear from you. Just click on the ‘Apply’ button in this ad, fill out your details and submit. We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

< trong>What to expect

Please know that employment with Uniting will require a National Police Check, and Reference Checks.

Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.

**Additional Information**
**Job Number** 25111927
**Job Category** Rooms & Guest Services Operations
**Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
**Leading Guest Services Teams**
- Utilises interpersonal and communication skills to lead, influence, and encourage the Executive Lounge team; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
**Education and Experience**
- High school diploma or equivalent; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**About Hilton Melbourne Little Queen Street**
Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This newly opened hotel is located in the heart of the CBD, and features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and five meeting & event spaces.
**About the role**
Leading the way with your passion for hospitality and customer service you will be responsible for mentoring and coaching the team of Front Office Guest Service Agents. You will also manage the shift, ensuring check-in, check-out and related services are provided to guests with exceptional service. Reporting to the Front Office Manager, you will enjoy working as part of a team in a fast-paced environment, on a rotating shift basis. Your daily duties will include:
+ Assisting the Front Office Manager with the management and support of daily Front Office Operations
+ Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
+ Handle guest requests, inquiries and complaints promptly
+ Handle any management issues or emergencies that arise, record and resolve as necessary
+ Assisting with Maintenance and Housekeeping related concerns outside business hours
+ Assisting with Reservations quality checks and inventory management
+ Maximise sales revenues through up-selling and marketing programs within the department
+ Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
**What are we looking for?**
+ A minimum of 1 year experience in a leadership front office role in a similar sized hotel
+ Fluent in English and able to communicate professionally with guests and team members, both in person and over the telephone
+ Excellent leadership, inter-personal, training and development skills
+ A passion for delivering exceptional guest experiences
+ Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
+ Well-presented, organised and calm personality
+ High level of IT skills, including Excel and Word
**Hilton Employee Benefits**
+ Worldwide travel discounts at unbelievable rates for you and your friends and family!
+ 25% off Food & Beverage in the hotels.
+ Free dry cleaning for your uniform
+ Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few
+ A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing
+ Team Member Recognition Programs, including monthly celebrations and quarterly team events.
+ Hilton's 2030 corporate social responsibility goals, volunteering and community engagement opportunities.
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BKR8_
**EOE/AA/Disabled/Veterans**