2 Hospitality jobs in Ballarat
Customer Service Officer
Ballarat, Victoria
Concentrix
Posted 18 days ago
Job Viewed
Job Description
Job Title:
Customer Service Officer
Job Description
Provide personalized support, manage enquiries, and grow within an award-winning global company offering career advancement and benefits.
**Are you ready to embark on a rewarding career journey? We are seeking multiple passionate Member Support Specialists to join our vibrant Contact Centre team in Ballarat, working with one of Australia's largest superannuation funds**
Our Australian Super team is expanding rapidly, and we're looking for dedicated customer experience professionals to join us. As part of our team, you'll support one of the nation's most biggest superannuation funds, helping members navigate their financial futures with confidence and clarity.
Whether you have contact centre experience or are new to the industry, we value your passion for service and commitment to making a difference. With full training provided and a clear path for career development, this is an excellent opportunity to grow your skills in a supportive, professional environment.
**What We Offer:**
+ Comprehensive Training: You'll receive structured onboarding and ongoing coaching - we'll ensure you're fully equipped to succeed.
+ Flexible Start Dates: 20th of October Start Date
+ Work-Life Balance: Monday to Friday roster with rotating shifts between 7:00 am and 8:00 pm - no weekend work required.
+ Competitive Salary: $62,232 package and performance based incentives. *Full time, Part time pro-rata
+ Modern Office Location: Based in our Ballarat office, free parking and close to public transport
+ Career Progression: 80% of our frontline leadership team began in this role, we're serious about internal growth.
+ Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.
**What You'll Be Doing:**
+ Delivering Exceptional Support: Handle inbound calls and assist customers with a wide range of superannuation enquiries - including online access, contributions, pension accounts, withdrawals, and investments.
+ Using Systems Effectively: Navigate internal platforms to resolve queries efficiently and accurately.
+ Maintaining Security and Compliance: Ensure the protection of personal information and adhere to relevant guidelines and procedures.
+ Providing Clear Guidance: Direct customers to appropriate resources and further support when needed.
**What We're Looking For:**
+ Strong communication and interpersonal skills with a professional, friendly approach
+ Ability to multitask and work confidently across multiple systems
+ Composure and resilience when handling complex or high-pressure interactions
+ Eagerness to learn and take on new challenges
+ A team-oriented mindset with a strong sense of personal accountability
Ready to Apply?
If you're looking for a stable, rewarding role with real opportunities for growth, we'd love to hear from you. Apply today and discover where a career at Concentrix can take you!
_Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions._
Location:
AUS Ballarat Corner University Drive and Vincent Drive
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Officer
Job Description
Provide personalized support, manage enquiries, and grow within an award-winning global company offering career advancement and benefits.
**Are you ready to embark on a rewarding career journey? We are seeking multiple passionate Member Support Specialists to join our vibrant Contact Centre team in Ballarat, working with one of Australia's largest superannuation funds**
Our Australian Super team is expanding rapidly, and we're looking for dedicated customer experience professionals to join us. As part of our team, you'll support one of the nation's most biggest superannuation funds, helping members navigate their financial futures with confidence and clarity.
Whether you have contact centre experience or are new to the industry, we value your passion for service and commitment to making a difference. With full training provided and a clear path for career development, this is an excellent opportunity to grow your skills in a supportive, professional environment.
**What We Offer:**
+ Comprehensive Training: You'll receive structured onboarding and ongoing coaching - we'll ensure you're fully equipped to succeed.
+ Flexible Start Dates: 20th of October Start Date
+ Work-Life Balance: Monday to Friday roster with rotating shifts between 7:00 am and 8:00 pm - no weekend work required.
+ Competitive Salary: $62,232 package and performance based incentives. *Full time, Part time pro-rata
+ Modern Office Location: Based in our Ballarat office, free parking and close to public transport
+ Career Progression: 80% of our frontline leadership team began in this role, we're serious about internal growth.
+ Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.
**What You'll Be Doing:**
+ Delivering Exceptional Support: Handle inbound calls and assist customers with a wide range of superannuation enquiries - including online access, contributions, pension accounts, withdrawals, and investments.
+ Using Systems Effectively: Navigate internal platforms to resolve queries efficiently and accurately.
+ Maintaining Security and Compliance: Ensure the protection of personal information and adhere to relevant guidelines and procedures.
+ Providing Clear Guidance: Direct customers to appropriate resources and further support when needed.
**What We're Looking For:**
+ Strong communication and interpersonal skills with a professional, friendly approach
+ Ability to multitask and work confidently across multiple systems
+ Composure and resilience when handling complex or high-pressure interactions
+ Eagerness to learn and take on new challenges
+ A team-oriented mindset with a strong sense of personal accountability
Ready to Apply?
If you're looking for a stable, rewarding role with real opportunities for growth, we'd love to hear from you. Apply today and discover where a career at Concentrix can take you!
_Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions._
Location:
AUS Ballarat Corner University Drive and Vincent Drive
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Specialists
Ballarat, Victoria
Concentrix
Posted 26 days ago
Job Viewed
Job Description
Job Title:
Customer Service Specialists
Job Description
**Start your new adventure on 24th November 2025!**
**Are you ready to embark on a rewarding career journey? We are seeking multiple passionate Customer Service Specialists to join our vibrant Contact Centre team in Ballarat, working with one of Australia's largest superannuation funds.**
**Why You'll Love This Role:**
+ **Permanent:** Full-Time & Part Time -30 hours per week Opportunities: Work onsite with stable employment in a dynamic environment.
+ **Competitive Compensation:** $28.12ph + 12% super + penalty rates, with a quarterly performance incentive scheme.
+ **Rotating Roster:** Monday to Friday from 8am to 8pm, and Saturdays 9am to 5pm. (38hrs over 5 days)
+ **Comprehensive Training** : Benefit from 3 weeks of full-time paid training designed to set you up for success.
**Key Responsibilities:**
+ **Customer Engagement:** Be the first point of contact, providing exceptional service across various channels including calls, emails, and social media.
+ **Personalised Assistance:** Understand individual customer needs to deliver tailored experiences.
+ **Emotional Intelligence** : Guide customers through their superannuation journey with empathy and resilience.
**What's in It for You?**
+ **Career Growth:** Experience the power of what's next with continuous training and support.
+ **Exclusive Benefits:** Enjoy perks, discounts with top brands, and a free Employee Assistance Program for you and your family.
+ **Supportive Environment:** Enjoy free parking, an award-winning workplace, and a supportive team atmosphere.
+ **Recognition:** Be a part of our reward and recognition program.
**Who Are We Looking For?**
+ **Customer Service Enthusiasts:** No contact centre experience needed, but exceptional service skills are essential!
+ **Tech-Savvy Problem Solvers:** Navigate multiple systems in a fast-paced environment with ease.
+ **Dedicated Professionals:** Achieve targets and KPIs with enthusiasm and integrity.
+ **Compliance Ready:** Must have full working rights in Australia, be at least 18 years old, and pass background checks.
Concentrix is a global leader in customer experience solutions, providing extensive services in over 70 countries. In Australia, Concentrix offers superior customer engagement services with locations in Brisbane, Ballarat, Townsville, and the Gold Coast. The company serves diverse sectors including Superannuation, Banking, Luxury Tech Goods, Federal and State government, and Telecommunications, ensuring high-quality interactions often without you being aware that you are speaking to a Concentrix team member.
We create game-changing career journeys that power our people towards greater opportunities and brighter futures. If you are excited to take on a new exciting new role, **APPLY NOW!**
_Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions._
Location:
AUS Ballarat Corner University Drive and Vincent Drive
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Specialists
Job Description
**Start your new adventure on 24th November 2025!**
**Are you ready to embark on a rewarding career journey? We are seeking multiple passionate Customer Service Specialists to join our vibrant Contact Centre team in Ballarat, working with one of Australia's largest superannuation funds.**
**Why You'll Love This Role:**
+ **Permanent:** Full-Time & Part Time -30 hours per week Opportunities: Work onsite with stable employment in a dynamic environment.
+ **Competitive Compensation:** $28.12ph + 12% super + penalty rates, with a quarterly performance incentive scheme.
+ **Rotating Roster:** Monday to Friday from 8am to 8pm, and Saturdays 9am to 5pm. (38hrs over 5 days)
+ **Comprehensive Training** : Benefit from 3 weeks of full-time paid training designed to set you up for success.
**Key Responsibilities:**
+ **Customer Engagement:** Be the first point of contact, providing exceptional service across various channels including calls, emails, and social media.
+ **Personalised Assistance:** Understand individual customer needs to deliver tailored experiences.
+ **Emotional Intelligence** : Guide customers through their superannuation journey with empathy and resilience.
**What's in It for You?**
+ **Career Growth:** Experience the power of what's next with continuous training and support.
+ **Exclusive Benefits:** Enjoy perks, discounts with top brands, and a free Employee Assistance Program for you and your family.
+ **Supportive Environment:** Enjoy free parking, an award-winning workplace, and a supportive team atmosphere.
+ **Recognition:** Be a part of our reward and recognition program.
**Who Are We Looking For?**
+ **Customer Service Enthusiasts:** No contact centre experience needed, but exceptional service skills are essential!
+ **Tech-Savvy Problem Solvers:** Navigate multiple systems in a fast-paced environment with ease.
+ **Dedicated Professionals:** Achieve targets and KPIs with enthusiasm and integrity.
+ **Compliance Ready:** Must have full working rights in Australia, be at least 18 years old, and pass background checks.
Concentrix is a global leader in customer experience solutions, providing extensive services in over 70 countries. In Australia, Concentrix offers superior customer engagement services with locations in Brisbane, Ballarat, Townsville, and the Gold Coast. The company serves diverse sectors including Superannuation, Banking, Luxury Tech Goods, Federal and State government, and Telecommunications, ensuring high-quality interactions often without you being aware that you are speaking to a Concentrix team member.
We create game-changing career journeys that power our people towards greater opportunities and brighter futures. If you are excited to take on a new exciting new role, **APPLY NOW!**
_Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions._
Location:
AUS Ballarat Corner University Drive and Vincent Drive
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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