27 Hotel Operations jobs in Australia

**Additional Information**
**Job Number** 25126586
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Job Summary**
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Front Office Manager, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
You will lead the daily operations of the Front Office, with a focus on the Front Desk and Service Experience. This hands-on role plays a key part in delivering seamless arrivals and departures, elevating guest satisfaction, and supporting the overall financial success of the department. You'll collaborate closely with leaders and team members alike to ensure exceptional service delivery, foster team engagement, and uphold the highest standards of luxury hospitality.
**Candidate Profile**
+ Prior Front Office management experience in a 5-star luxury hotel.
+ Experience with Marriott International systems and standards is highly regarded.
+ Proficient in Opera Property Management System (PMS).
+ Strong problem-solving and decision-making skills.
+ Excellent communication and empathy when engaging with guests and team members.
+ Ability to provide clear, constructive feedback to enhance team performance.
+ Well-developed organizational and time management skills.
+ Demonstrates integrity and professionalism while fostering a collaborative team environment.
+ Driver's License is required.
**Core Work Activities**
**Maintaining Guest Services and Front Desk Goals**
+ Oversees daily operations, ensuring service excellence and adherence to brand standards.
+ Develops and implements plans to prioritize and organize workload to meet service and operational goals.
+ Responds to guest concerns, resolves conflicts, and handles complaints in a timely and professional manner.
+ Manages staffing levels to meet business needs while supporting operational and financial objectives.
+ Ensures regular and effective communication within the team, promoting alignment with business goals and recognition of high performance.
+ Understands and drives the department's contribution to overall hotel financial performance, actively working to achieve or exceed targets.
**Supporting Management of the Front Desk Team**
+ Demonstrates strong interpersonal and communication skills to lead, influence, and inspire team members.
+ Promotes sound business decision-making, acts with integrity, and leads by example in daily operations.
+ Fosters a culture of mutual trust, respect, and cooperation within the team.
+ Acts as a role model, consistently demonstrating professional behavior and high service standards.
+ Oversees daily operations and is capable of performing team member duties when required.
+ Maintains open and collaborative relationships with staff and encourages the same within the team.
+ Oversees all Front Office areas in the absence of the Front of House Manager.
**Ensuring Exceptional Customer Service**
+ Delivers service that exceeds guest expectations, focusing on satisfaction and loyalty.
+ Anticipates guest needs and provides guidance, feedback, and coaching to the team to ensure service excellence.
+ Addresses and resolves guest complaints promptly and professionally.
+ Acts as a positive ambassador for guest relations and service standards.
+ Empowers team members to take initiative and deliver outstanding customer service.
+ Monitors team interactions and provide constructive feedback for improvement.
+ Engages directly with guests to gather feedback on service levels and overall satisfaction.
+ Reinforces service expectations through regular communication and departmental meetings.
+ Continuously seeks opportunities to improve the guest experience.
**Managing Projects and Policies**
+ Implements and communicates the property's guest recognition and service programs.
+ Trains the team on adherence to credit policies and procedures to minimize financial risk.
+ Supervises same-day room selling procedures to optimize revenue and occupancy.
+ Oversees daily shift operations, ensuring compliance with brand standards, policies, and procedures.
+ Ensures consistent and fair application of property policies, including proper documentation and adherence to disciplinary procedures aligned with Standard and Local Operating Procedures (SOPs and LSOPs).
+ Supports and upholds the Peer Review Process.
**Supporting Human Resource Activities**
+ Supports the growth and development of team members through coaching, mentoring, and skills training.
+ Encourages open communication, regularly seeking employee feedback and acting on concerns.
+ Addresses employee satisfaction issues in collaboration with department leadership and Human Resources.
+ Assists in recruitment, interviewing, and selection of candidates with the appropriate skills and fit.
+ Facilitates onboarding and departmental orientation programs to ensure new team members are set up for success.
+ Participates in and supports progressive discipline processes as required.
**Additional Responsibilities**
+ Communicates effectively with peers, subordinates, and supervisors via phone, email, and in person.
+ Analyzes operational data to identify solutions and drive continuous improvement.
+ Keeps leadership and team members informed with timely updates and relevant information.
+ Performs all Front Desk duties as needed, including running shifts and supporting during peak times.
+ Actively participates in team meetings, ensuring consistent communication of departmental goals and priorities.
**Our Benefits**
+ Exclusive Discounts - Enjoy special rates on dining, spa, and hotel stays across all Marriott International properties for you, your family, and friends.
+ Life With the Works - Embrace flexibility with our lifestyle-focused program, offering adaptable working hours and locations, sabbatical leave to pursue your passions, and paid leave during your birthday month.
+ Learn and Grow - Take your career to new heights with globally recognised training programs, continuous development opportunities, and limitless career paths within Marriott International.
+ Wellbeing First - We genuinely care for our associates through our Employee Assistance Program, supporting your physical, emotional, and financial wellbeing.
+ Refer & Earn - Love where you work? Invite your friends and be rewarded through our Employee Referral Incentive program.
+ Be Part of Something Bigger - Join the largest hotel network in the world, committed to diversity, inclusion, and equality for all.
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower.
We channel this strength into our vision for evolving the future of hospitality.
We create a culture of warmth, empathy and respect, so we can build connections, celebrate success and create inclusive environments, together.
We are looking for a leader who places care at the center of their leadership, and is able to assist the Director of Rooms in delivering Hyatt's brand promise to our guests and colleagues.
**The Role**
In this key leadership role within the Rooms Division, you willensure the smooth, efficient and profitable operation of the Front Office department, achieving maximum sales, yield and guest satisfaction.
The role is responsible for Front Office operations including the Communications Team, Front Desk, Night Audit and our Regency Club. Working and partnering with other Hotel Departments will see you succeed in this role and ensure we maximize every opportunity to exceed our guest expectations.
**Role requirements:**
- Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
- Select, train, supervise, schedule, develop, and counsel employees according to policies and procedures.
- Work with our Groups Operations Manager to coordinate the arrival and departure of all tour and organised groups.
- Analyse guest satisfaction data and develop and implement plans to achieve established goals and targets.
**Our successful applicant will also;**
Have outstanding communication, presentation and problem solving skills
Have advanced Opera knowledge
Be an effective leader of people
Have previous experience in payroll management and rostering
Have a minimum of two years Front Office Management experience in a large hotel environment (400 rooms)
Thrive working in a fast paced environment where no two days are the same
Flexible availability to work rotating shifts, including weekends, evenings, and holidays
Applicants with Full working rights will be considered. A Police Check may be required.
**Benefits for working with Hyatt Include:**
Complimentary accommodation after 90 days of service (T&Cs apply)
Generous discounted accommodation worldwide within Hyatt
Discounted accommodation for associates as well as friend and family
Reward and recognition programs
Learning and development opportunities
Dry cleaning and discounted city parking
The opportunity to join an international group with endless career opportunities
**Primary Location:** Australia
**Organization:** Hyatt Regency Sydney
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** AUS009564
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information**
**Job Number** 25137106
**Job Category** Rooms & Guest Services Operations
**Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**What we ask of you:**
+ A genuinely warm & welcoming demeanour
+ Personable communication skills
+ Energising motivation - its infectious - no job is too big or too small
+ A passion for the industry, a want to be the best in service
+ Australian Working Rights
+ New South Wales Responsible Service of Alcohol certificate/card
**POSITION SUMMARY**
+ Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Process all check-outs including resolving any late and disputed charges.
+ Answer, record, and process all guest calls, messages, requests, questions, or concerns.
+ Coordinate with Housekeeping to track readiness of rooms for check-in.
+ Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
+ Supply guests with directions and information regarding property and local areas of interest.
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Complete designated cashier and closing reports in the computer system.
+ Cash guests' personal checks and traveler's checks.
+ Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
+ Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
+ Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
+ Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
+ Speak with others using clear and professional language; answer telephones using appropriate etiquette.
+ Develop and maintain positive working relationships with others.
+ Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
+ Perform other reasonable job duties as requested by Supervisors.
**Perks, Rewards, Motivations**
+ Team-spirited co-workers
+ Encouraging leadership
+ Discounted room rates on hotels worldwide
+ Discount on food and beverages at participating Marriott International hotels worldwide
+ Recognition programs to keep you motivated
+ Wellbeing & mindfulness programs to ensure you stay healthy
+ Paid birthday leave
+ Training and development
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25124833
**Job Category** Rooms & Guest Services Operations
**Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia, 2020VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a "Crew" who helps guests have some fun. Being a Moxy Crew Member means more than just hooking guests up with extra towels. We're looking for people who: Always think outside the box; Live in the now and know what's next; and have high energy and a fearless do-it-yourself attitude. Our cool places need personalities, not staff. Join the Moxy Crew as a Front Office All Rounder today!
Are you up for this?
+ Assist guests arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, engage with our fun hunters and let them play on through each guest experience
+ Build and strengthen relationships with existing and new guests to enable future bookings
+ Support your front office crew in general operational tasks
+ Take guest reservations and perform credit card responsibilities
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
About You:
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ NSW RSA
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
Our Perks:
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Moxy is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!
Moxy is for Play. Seriously. The energetic and stylish alternative to the typical hotel experience, Moxy is designed for always-on guests seeking fun new experiences in the hotel and city they're in. Our lively communal spaces and energetic Crew help guests have a good time by creating moments of spontaneous playfulness.
Moxy Crew take work seriously, but they never take themselves too seriously. They delight in creating a light and playful atmosphere, and are warm and friendly to those around them, welcoming all. We're looking for people who: love doing it all, always think outside the box, enjoy chatting it up with guests, live in the now but know what's next, and have high energy and a do-it-yourself attitude.
If you're someone who is thoughtful, spirited and loves serving up huge doses of fun, then take a look at our jobs and see if anything catches your eye. In joining Moxy Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information**
**Job Number** 25124850
**Job Category** Rooms & Guest Services Operations
**Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia, 3008VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
As Marriott International's flagship brand, **Marriott Hotels** drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. Melbourne
**Melbourne Marriott Hotel Docklands** is currently looking for a **Night Manager** to join the Front Office team on a full-time basis.
**Position Summary:**
As the **Night Manager** , you will oversee all property operations during the overnight shift, ensuring that the highest levels of hospitality and service are provided during the overnight shift.
_Responsibilities include (but are not limited to):_
+ Manage day-to-day operations and ensure the quality and standards of the hotel are met.
+ Assist guests arriving and departing the hotel through the check in and departure process.
+ Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
+ Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings.
+ Complete end-of-day reporting, checklists and activities.
**About You:**
+ Experience working in a 4 or 5-star hotel using OPERA property management system or similar
+ Relevant experience in a similar managerial OR supervisory role
+ Excellent multi-tasking and conflict resolution skills'
+ High attention to detail.
+ Strong problem-solving skills and ability to work unsupervised.
+ First Aid & CPR Certified
+ You will hold a Victorian Driver's License
+ Current unrestricted working rights in Australia - as this is a full-time position it requires availability to work 38 hours per week
+ A current Responsible Service of Alcohol (Required).
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**About Hilton Hotels**
Our team members are changing the world one stay at a time. They're engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the World and you'll have more than just a job. You'll have a challenging and rewarding career in the hospitality industry.
**About the role**
Responsible for being the welcoming face of this hotel, you will be based in our Front Office team whilst completing other shifts within our Reservations, MAGIC (Communications), Concierge and Executive Lounge Departments.
In the Front office role, you will be responsible for engaging with our guests from arrival to departure, you will welcome guests, respond to requests, inquiries, and act as a main point of contact in the hotel. In the Concierge role, you will manage guest luggage, coordinate mail and taxi services, and assist guests with your knowledge of current industry trends and local attractions. Within the MAGIC team you, you will act as the main connection between the Guest, the hotel, and the various hotel departments including deliveries of guests Amenities and requests.
Reporting to the Front Office Manager, you will work as part of a team on a rotating shift basis, and enjoy working in a fast-paced environment.
**Duties/responsibilities**
+ Welcome guests and complete Check-in and Check-out procedures using the hotel system OnQ
+ Make and adjust guest reservations
+ Manage guest requests, inquiries and complaints
+ Maintain current knowledge of daily VIP, hotel products, services, pricing and special promotional offers
+ Maximise sales revenues through up-selling and marketing programs
+ Manage guest luggage
+ Park automatic and manual vehicles
+ Arrange taxis and courier services
+ Receive and deliver mail and messages
+ Provide support to the Concierge desk
+ Perform general incoming communication duties, including taking enquiries via telephone and electronic registration systems
+ Deliver guest amenities and requests to rooms
**Skills/experience**
+ Previous reception experience preferably within a hotel reception team or Hospitality field
+ Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
+ Computer literate
+ Demonstrated ability to resolve problems and conflict
+ Experience in cash handling
+ Ability to lift heavy objects
+ Available for flexible working hours according to business needs
+ Confident communication skills and positive manner
+ Full Manual driving license
+ A passion for providing excellent customer service
+ Responsible Service of Alcohol (RSA NSW) Certification required
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. We are committed to an equitable and inclusive workforce an environment where Team Members can be their authentic selves with opportunity for all to learn, grow, succeed and thrive. Joining this award winning _Great Place to Work_ culture means:
+ Laundered uniform provided
+ Free team member meals served fresh daily
+ 110 discounted travel nights per year for you, your friends or family to enjoy at any of our 8000 hotels located in 138 countries and territories around the world
+ Food & Beverage discounts so you don't just stay when you travel but also enjoy dining experiences
+ Amazing award & recognition programs
+ Opportunities to participate in ESG activities
+ Flexibility so you can Thrive and make space for what matters most
+ Hilton Sydney pays above the HIGA: Level 3 $26.06 - $45.60 / hour (based on penalties where applicable super)
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office All Rounder_
**Location:** _null_
**Requisition ID:** _HOT0BK2P_
**EOE/AA/Disabled/Veterans**

**Description:**
**About Park Hyatt Sydney**
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
Park Hyatt Sydney is recruiting for a professional **Team Leader** to join our Front Office team. Join us to redefine luxury.
**The main duties and responsibilities for this role will include the following:**
+ Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
+ Ensures that all Front Office employees are familiar with the hotel's products and services, current promotions, policies and other important information.
+ Assist to develop the skills and effectiveness of all Front Desk employees through the appropriate training, coaching, and/or mentoring.
**Qualifications:**
**To be considered for this role the candidate should possess the following:**
+ Well developed Communication and Customer Relations Skills
+ Well developed Computer Skills particularly in the use of MS Office, email, Opera and basic systems interface
+ Good trainer, able to facilitate at all levels
+ Comprehensive knowledge of business needs, financial reporting and productivity requirements
+ Previous hotel reservation experience preferred.
+ Permanent residency or unlimited working rights in Australia
**Working at Park Hyatt Sydney will include:**
+ Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
+ Access to complimentary and discounted Hyatt accommodation worldwide
+ Access to internationally recognised learning and development programs and opportunities
+ Access to an employee assistance program and paid family leave benefits
+ Being part of a diverse and inclusive team, passionate about their work
A career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.
Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at you are looking for a fulfilling career, please apply now.
**This is not your typical career opportunity.**
**This is the Hyatt Touch.**
**Primary Location:** AU-NS-Sydney
**Organization:** Park Hyatt Sydney
**Job Level:** Full-time
**Job:** Guest Services
**Req ID:** SYD002992
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
**Be Part of Something New and Meaningful!**
At Caption by Hyatt Central Sydney, we're rethinking hospitality-putting community, sustainability, and self-expression at the heart of everything we do. Designed to be of the community, not just in it, Caption by Hyatt Central Sydney will be the first of its kind in Australia, offering a vibrant, people-first experience that's as much about connection as it is about comfort.
We're looking for a Duty Manager to join our Front Office pre-opening team-someone who brings energy, curiosity, and a hands-on approach to creating unforgettable guest moments. This is a full-time role for someone who thrives on collaboration, leads by example, and wants to build something meaningful from the ground up.
**Care Connects Us**
At Hyatt, we care for people so they can be their best. This purpose guides everything we do-from how we connect with guests to how we work together as a team. It's what drives our culture of care, creativity, and belonging.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Caption by Hyatt Central Sydney**
Caption by Hyatt Central Sydney is not some basic hotel. Designed to be truly of the community-not just in it-the people make the place here. Our place is yours for the making, where you can do (and be) you.
Opening in 2025, Caption by Hyatt Central Sydney will feature 174 colourful, fun & eco-friendly guest rooms along with Talk Shop, our all-day lounge and eatery. Expect authentic experiences in an environment where everyone feels at home.
+ **Be part of a first-of-its-kind hotel** - This is Hyatt's first Caption hotel in Australia, and as part of the pre-opening team, you'll gain valuable experience shaping a new brand from the ground up.
+ **Create the guest journey** - From setting up kiosk check-in to designing lobby flow and pre-arrival experiences, you'll build the guest service framework that defines our hotel.
+ **Lead from the lobby, not behind a desk** - Be a walking expression of the brand-connecting with guests, supporting the team, and keeping energy alive across the lobby and beyond.
+ **Grow your career with Hyatt** - As part of a global hospitality leader, you'll have access to world-class learning, development pathways, and career opportunities-both here in Australia and around the world.
**About the Role**
As one of our Duty Managers you will assist the Front Office Manager and lead the Front Office operations from pre-opening setup through to the daily delivery of a seamless, guest- led experience. This is more than a traditional hotel front desk role-you'll build a team that's mobile, empowered, and confident in delivering a host-supported, tech-enabled experience.
In the pre-opening and launch phase, you'll help shape operational standards, drive effective rostering, support cost control and contribute to a vibrant workplace culture that aligns with Hyatt's purpose of care and the strategic vision for Caption by Hyatt.
Once the property is up and running, you will be a visible leader on shift. This will encompass creating an atmosphere that is both supportive and empowering to your team of Hosts and a welcoming space to connect with our guests. On top of the continued development of your team, you will be responsible for the smooth operation of the shift which will include guest issue resolution and overseeing safety protocols where needed.
**Some Key Responsibilities**
+ Being an active leader in the lobby and all managing aspects of Front Office operations including kiosk check-in/out, guest services, lobby flow, guest engagement and luggage support, with shared oversight of Grab & Go.
+ Assist the Front Office Manager with pre-opening setup including SOPs, systems, guest arrival flows, and checklists that reflect Caption's flexible, guest-led approach.
+ Collaborate with Food & Beverage to integrate Talk Shop and Grab & Go into the guest journey, creating a cohesive cross-departmental experience.
+ Deliver hands-on onboarding and training for a multi-skilled, people-first team covering PMS and kiosk tech, brand culture, local knowledge, and service recovery.
+ Lead role-play scenarios and mock check-ins to test readiness, identify gaps, and refine team performance prior to opening.
+ Champion a guest-led, host-supported service style, ensuring personalised, unscripted service that feels connected to Haymarket's local community.
+ Encourage a culture of spontaneity and delight; recognising loyalty and returning guests in thoughtful, localised ways.
+ Coordinate with Housekeeping, F&B, Engineering, and Marketing to deliver a consistent guest experience.
+ Monitor arrivals, departures, and VIPs-using profiles and preferences to personalise service and drive guest satisfaction.
+ Support the Front Office Manager in upholding all WHS, safety, hygiene, and emergency protocols.
+ Proactively resolve guest issues and champion a culture of service recovery, care, and improvement.
+ Promote a safety-first culture and maintain accurate records for all incidents or near misses.
+ Lead by example in supporting a balanced, wellbeing-focused workplace for yourself and your team.
+ Be available on a rotating roster including weekends, nights, and public holidays- covering Duty or Night Manager shifts in a 24/7 operation.
+ Be open to supporting other departments
+ Support wider hotel operations as needed and always represent the brand's tone of energy, authenticity, and curiosity.
**We're looking for someone who:**
+ Has a genuine passion for creating positive guest experiences that exceed expectations
+ Brings proven hotel experience in a Front Office leadership role
+ Leads confidently and calmly, fostering a positive, inclusive culture where people feel cared for and empowered
+ Is intuitive and attentive to guest needs, delivering personalised service and local engagement
+ Remains calm and solutions-focused under pressure
+ Is detail-oriented and able to multitask
+ Embraces continuous improvement-enhancing self, guest experience, processes, and team engagement
+ Builds strong cross-department partnerships and seeks to grow by supporting other teams when needed
+ Brings a "say yes where possible" mindset and promotes empowered decision-making
+ Has full work rights and is available for a 7-day rotating roster, including overnights **What's in it for you:**
+ Join a purpose-driven brand redefining hospitality in Australia
+ Help shape guest service standards for a new kind of hotel
+ Be part of a supportive, inclusive team that values creativity, sustainability, and connection
+ Access global learning and development through Hyatt's network
+ Grow your career with one of the world's leading hotel groups
+ Receive a competitive salary and benefits package
+ Enjoy discounted and complimentary stays at Hyatt properties worldwide
+ Get 10% off private health insurance
+ Benefit from generous leave and paid time off
+ Access mental health and wellbeing support through Hyatt's Employee Assistance Program **READY TO JOIN?** If you're a Front Office leader with a passion for people, service, and community-and excited by the chance to help launch one of Australia's most dynamic new hotels-we'd love to hear from you. To learn more about the brand, visit: committed to creating a workplace that is inclusive, respectful, and reflective of the diverse communities we serve. Everyone is welcome, and individuality is celebrated **.**
**Primary Location:** AU-NS-Sydney
**Organization:** Caption by Hyatt Central Sydney
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** SYD002991
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Description:**
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne:**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us:**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the Role:**
As the Assistant Manager - Front Office, you will be responsible for overseeing the operations of the hotel in accordance with the established brand standards of Hyatt International. Ensuring the highest standards of customer service are met by efficiently processing the allocation and check in of arrival guests, receiving payments, posting transactions and checking departing guests promptly.
Working in a team of 18, you will support the Front Office Manager in supervising and managing the day to day operations as well as supporting the team to achieve our purpose.
This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.
**Some of the responsibilities include:**
+ Assist the Front Office Management team in efficiently managing the department according to the established team goals
+ Supervision of all front office employees, ensuring their serves are carried out with the utmost efficiently and professionalism
+ Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
+ Encourages employees to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
+ Correctly allocating rooms for the following day
+ Oversee that the issuing, accessing and closing of safety deposit boxes and completion of the relevant documents is carried out according to hotel policy
+ Delegation of tasks and responsibilities to staff
+ Overseeing all staff performance whilst assisting them in their duties
+ Ensuring all employees deliver the brand promise and provide excellent service to both internal and external customers
+ Assist in the rostering of staff ensuring the department is adequately manned according to occupancy, service and costs
**Qualifications:**
+ Minimum 2 years' experience as an Assistant Manager or Team Leader in Front Office within a four or five-star hotel environment (experience using Opera Systems are advantageous)
+ Proven experience in supervising, motivating and training others
+ Diploma level or higher qualification in business, tourism or hotel management is advantageous
+ Exceptional interpersonal, communication skills with advanced proficiency of the English language
+ Strong time management skills with the ability to multi-task
+ Superior customer service skills along with excellent service resolutions skills
+ The capability of working both autonomously and as part of a team
+ The ability to work well under pressure and possess a great attention to detail
+ The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating roster, including weekends and public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** MEL003315
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.