120 Installation Support jobs in Australia

**About Us**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It's an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
As a Customer Support Specialist, you will play a key role in driving commercial success by proactively engaging with grower and broker customers to identify commercial opportunities, generate leads, and support our grain purchasing activities. You will initiate outbound calls, build lasting customer relationships, and collaborate closely with our Territory Managers to grow market presence. In addition to your business development efforts, you will provide exceptional service by managing multi-channel inbound inquiries leveraging your strong communication and problem-solving skills to ensure high levels of customer satisfaction.
**Key Accountabilities**
+ Proactive Customer Engagement: Initiate outbound calls to grower customers to identify grain marketing opportunities, generate leads, support purchasing decisions and collect feedback.
+ Sales Support: Assist in executing grain purchases and facilitate smooth transactions between growers and acquirers.
+ Relationship Building: Develop and maintain strong, trust-based relationships with customers to encourage repeat business and long-term loyalty.
+ Inbound & Digital Support: Respond to inbound calls, emails, and portal inquiries with professionalism and efficiency, ensuring high levels of customer satisfaction.
+ Field Team Collaboration: Work closely with Territory Managers to coordinate customer outreach, share insights, and support regional sales strategies.
+ Customer Education: Guide users through our digital platform, helping them navigate listings, offers, and transactions.
+ Lead Generation: Identify and qualify new business opportunities through proactive outreach and customer conversations.
+ Issue Resolution: Troubleshoot and resolve customer issues promptly, escalating where necessary to ensure timely solutions.
+ Perform other duties as required
**Qualifications**
**Required**
+ Bachelor's degree in a related field or equivalent experience
+ Minimum of two years of related work experience
+ Excellent Communication and presentation skills
+ Able to build and maintain strong relationships
+ Strong analytical, project management and problem-solving skills
+ Ability to work independently and as part of a team
+ Confident and articulate phone communications skills
**Preferred**
+ Broad knowledge of Australian grains industry and regional locations
+ Computer literate and Microsoft Office proficient
+ Knowledge of Sales Cloud CRM
+ Innovation mindset
**We Offer**
+ In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan
+ Autonomy and scope for career development
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders
+ A supportive working culture and an inclusive team environment
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**_Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality._**

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
**The Role**
This role focuses on improving customer experience from sales to after-sales support. It supports the sales team by handling customer enquiries, assigning tasks, and ensuring quick, professional responses. The role also helps build team knowledge and improve processes to deliver better service.
**Key Responsibilities:**
+ Lead and mentor a team of customer support professionals to ensure exceptional service delivery.
+ Triages, handles and direct enquiries from customers via phone, email, and website.
+ Prepare quotes, enter sales orders, and purchase orders, complete paperwork and advise production and distribution team or urgent or special orders.
+ Support the sales team by ensuring customer inquiries, orders, and concerns are handled promptly and effectively.
+ Design, implement, and continuously improve standardised business processes to enhance the customer experience.
+ Promote a culture of continuous improvement and customer satisfaction.
+ Ensure operational efficiency through effective systems, reporting, and team engagement.
**Skills and Experience:**
+ Proven experience in a team leadership role within a customer service or support environment.
+ Previous experience in the Water Industry or demonstrated mechanical aptitude.
+ Tertiary qualifications in Engineering or a related STEAM discipline (Science, Technology, Engineering, Arts, Mathematics).
+ 3-5 years experience in an Engineering or Sales role is highly desirable.
+ Strong passion for process improvement and delivering exceptional customer service.
+ Proficient in ERP and CRM systems; SAP experience is preferable.
+ Safety- and compliance-focused, with a strong understanding of industry standards.
+ Solid people management skills, with the ability to lead, support, and develop team members effectively.
**Benefits:**
+ Training and Career Development
+ Company Bonus Program
+ Subsidised Health Insurance for you and your immediate family
+ Gym Membership discounts and other wellbeing benefits
+ Company funded Income Protection.
+ Opportunity to make a difference and become part of Xylems volunteer program "Watermark".
**Apply Now** to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Aviation Customer Support Representative (CSR) Manager
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Reference number**
CSRM
**Job details**
**Domain**
Performance and Support
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Aviation Customer Support Representative (CSR) Manager
**Employment type**
Permanent
**Professional category**
Professional, Engineer & Manager
**Part time / Full time**
Full-time
**Job description**
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? As CSR Manager at Safran Helicopter Engines Australia, you'll mentor and guide a team of Customer Support Representatives to provide top-notch service while supporting sales of spare parts, tooling, accessories, and services across the region. This is your chance to make a real impact in a global aerospace leader and help shape a customer-focused culture.
Key Responsibilities
In this role, you will lead and empower the Customer Support Representative team, ensuring outstanding service delivery, strong customer relationships, and smooth operational performance while supporting Safran's sales and business objectives. Your main responsibilities will include:
- Lead and mentor the Customer Support Representative (CSR) team, driving results and overall team performance
- Support Commercial Managers in achieving both individual and collective performance objectives
- Manage and support Safran HE Australia's external communications and messaging
- Assist in achieving assigned OEM financial and strategic objectives
- Support new contract agreements with customers and contribute to tender preparation, ensuring quality, content, and adherence to schedules and pricing
- Build and maintain strong Customer & Supplier Management (C&SM) relationships to maximise influence and business growth
- Foster an entrepreneurial culture, promoting process improvement and a high-performance mindset
- Lead Maintenance Centre activities, including forecasting, performance monitoring, and target equipment turn times
- Oversee MRO site performance, including quoting, delivery, and operational efficiency
- Ensure supply performance meets expectations for standard exchanges
- Monitor, manage, and report on customer satisfaction levels
- Deliver customer solutions and services for Safran products
- Monitor and report on Front Office and Customer Support KPIs, including invoicing and satisfaction progress
- Work closely with CSR, Commercial Managers, and Field Representatives to determine the best course of action for Safran and the customer, ensuring mutually beneficial outcomes
- Manage CRM inputs and data integrity, conduct KPI gap analysis, and implement action plans
- Improve and create procedures to support operational efficiency and use KPIs to align site strategy
Skills & Qualifications
- Tertiary qualifications in Management, Business, or Engineering, or equivalent relevant experience
- Postgraduate or master's qualification in Business Administration, Accounting, Commerce, Economics, or Finance is desirable but not essential
- Project management training or certification is advantageous
- Proven experience leading a Customer Service team in an aviation environment
- At least 4 years' experience as an Aviation Customer Service Representative, with a strong understanding of OEM methods and procedures preferred
**Candidate skills & requirements**
Our Ideal Candidate
- Strong interpersonal skills, with the ability to build and maintain positive relationships locally and globally
- Experience working with SAP or similar systems, including new sales, repairs, exchanges, and report building
- Proficiency in Power BI and advanced Microsoft Excel skills, including Macros
- Demonstrated experience in the spare parts industry and working within contractual obligations
- Ability to understand and interpret technical or non-technical customer requirements, providing solutions that meet both customer and company needs
- Strong administrative and organisational skills, with a proven ability to track jobs and documentation through the system
- Commitment to following up enquiries until a satisfactory resolution is achieved for both the customer and Safran
- Proactive, self-motivated professional with a commitment to high standards and ongoing development
- Highly organised and logical, able to prioritise and follow through with persistence to achieve results
- Strong attention to detail and a focus on delivering exceptional customer satisfaction
- Strategic thinker with commercial acumen, able to identify business opportunities and act as a trusted advisor
- Decisive, self-starting, and entrepreneurial, capable of taking initiative in a dynamic environment
- Experienced mentor who coaches and encourages colleagues, fostering teamwork and confidence
- Committed to continuous improvement and contributing positively to a team-oriented organisation
- Adaptable and flexible, able to manage competing priorities and respond effectively to challenges
- Strong problem-solving skills, able to analyse complex situations and implement practical solutions
- Energetic and resilient, maintaining motivation and focus in a constantly changing environment
To Apply
All applications should include a covering letter and up to date CV and be submitted to the attention of Human Resources quoting reference number CSRM0925.
To submit your application on our website it is best to use a desktop. If you have any issues submitting your application please contact Jessica on .
SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Candidates must currently have the legal right to work in Australia to be eligible to apply for this position. Please note all final applicants for this position will be asked to complete a national police check.
**Job location**
**Job location**
Oceania, Australia, New South Wales
**City (-ies)**
Wackett Street, Bankstown Aerodrome, Sydney, Canterbury-Bankstown Council, Nouvelle Galles du Sud, 2
**Applicant criteria**
**Minimum education level achieved**
Certificate / Diploma / Advanced Diploma
**Minimum experience level required**
More than 3 years

Description
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.
We are seeking a Sr. Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.
Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Sydney, Australia providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.
Key job responsibilities
As a Sr. Network Support Specialist, you will:
- Provide advanced technical support to customers and Tier 1 colleagues via phone, email, or chat
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams
- Provide guidance, mentoring, and on-the-job training to help junior team members continuously learn and improve
A day in the life
As a Sr. Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You'll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.
Basic Qualifications
- Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)
Preferred Qualifications
- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (training provided)
- Cisco Certified Network Associate (CCNA) (training provided)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Job Description Summary**
The Field Service Engineer is responsible for developing and maintaining strong relationships with both internal and external customers while driving customer satisfaction through Service Excellence. Installing and maintaining electronic equipment in Imaging modalities, primarily MRI and CT and Nuclear Medicine. This role is servicing the Wollongong, Illawarra & South Coast NSW region.
**Job Description**
**Essential Responsibilities**
+ Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
+ Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
+ Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
+ Ensure timely completion of Field Modification Instructions (FMI's).
+ Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
+ The Field Service Engineer retains ownership of the problem until it is resolved.
+ The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
+ Keep management and commercial account managers fully aware of all developments in the installed base.
+ Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
+ Report regularly to management in accordance with reporting guidelines/procedures.
+ Complete other assignments and projects as directed.
+ Follow the alert procedure for system down.
+ Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
+ Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
+ Accurately complete and lodge all service documentation in a timely manner within company guidelines.
+ Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.
+ Ensure that parts usage/ordering is optimized from both the companies and the customer's perspective.
**Quality Specific Goals**
+ Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.
+ Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
+ Ensure timely job dispatch closure and send customer reports as required by company guidelines.
+ Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
**Qualifications & Requirements**
+ Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
+ Relevant licenses as required by Federal or State Legislation (eg: Radiation Licenses and Electrical Licenses) and Work Cards (eg: White Card)
+ The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.
**Vaccine for Preventable Diseases**
**Healthcare Sector Australia - Vaccine for Preventable Diseases**
+ Depending on location, some States have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.
+ GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.
+ To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.
**Desired Characteristics**
+ Technical capability to work on Imaging Equipment preferred.
+ Ability to learn new technologies quickly and a willingness and commitment to continuous learning/improvement and extension of skills across both modalities.
+ Previous experience interpreting schematic diagrams and following technical reference manuals to perform effective repair and planned maintenance of electronic and electro-mechanical equipment.
+ Strong commitment and experience working within strict workplace safety standards and guidelines.
+ Solid fault-finding and problem-solving techniques.
+ Demonstrated ability/experience working on various computer networking systems.
+ Ability to plan and organize work requirements effectively using proven personal time management, planning, reasoning and prioritizing skills.
+ Strong and demonstrable interpersonal skills / customer relationship management abilities.
+ Strong ability to communicate often complex technical issues to the customer in an "easy to understand" manner.
+ Demonstrated ability to work effectively in a team environment and experience working with both internal and external customers to achieve solution focused service outcomes.
+ High work standards, quality, strong work ethic.
+ Ability to travel is essential for business or training purposes.
+ Working overtime as required.
**Additional Information**
**Relocation Assistance Provided:** No

Field Service Engineer
**Location:** Cardiff, NSW, Australia, 2285
**Company:** Chart Industries
**_Ensuring Chart's Success._**
Main purpose of job
1. To ensure new and aftermarket Howden products are installed, operated and maintained to Howden standards and client requirements within Australia and overseas in a safe and reliable way.
2. To assist customers with product challenges, product performance and training, along with assisting the Service Sales person in generating quotes and winning business.
**_What Your Day-to-Day Activities Will Be._**
Accountabilities
1. Commissioning of New Compression Installations
o Check the installation and alignment of equipment. Start machinery, check vibrations and temperatures and run the for a test period on Howden Screw, Piston and Centrifugal compressors.
o Complete a Commissioning Report including check sheets and a Practical Completion Certificate for contract closures.
o Ensure the machine is ready for full production service.
2. Servicing of Existing Compression Installations
o Undertake servicing in terms of customer planned maintenance contracts, equipment overhauls, carry out required maintenance and produce a report of work done in order to comply with the Service Level Agreement
3. Site/Project Management
o Manage contract staff, liaise with client representative/s, budget management, and maintain schedules including progress reports, OHSE management, quality control management, equipment management and accommodation management to ensure acceptable results for Howden and the Clients.
4. Troubleshooting
o Carry out detailed machinery analysis, interpret results and liaise with Howden engineering department on how to most efficiently resolve customer problems.
5. Aftermarket Sales Support
o Assist Sales Manager with scope of works and site activities to carry out the works.
o Visit site with Sales manager
6. Legal, Health and Safety
o Take all reasonable care for own personal health and safety, as well as for that of everyone who may be affected by your action in your workplace.
o Liaise and co-operate with company management with regards to the current health and safety legislation and obligations within the location and area where you performing your duties.
7. Training
o Train customers and fellow Field Service Engineers on the installation, operation and maintenance of Howden Screw, Piston and Centrifugal compressor equipment and applications.
**_Your Education Should Be._**
o Qualified technician.
o Demonstrated experience in solving complex issues logically in the field
o
**_Your Physical Work Environment Will Require._**
o Technical/mechanical solutions - choosing the solution - more than one way to deal with a problem.
o Personnel Issues - safe work approach over scheduling challenges.
o Take decisions to repair or replace.
o When to refer a customer to the Manager if they are not satisfied with the decision/solution presented.
o Decide if work is being performed safely or should it stop and be re-assessed.
**_Your Professional Experience Should Be._**
o Minimum 5 years working experience on industrial compression units installed in chemical, Power and oil and gas industries including Howden Screw, Piston and Centrifugal compressors.
o Minimum 5 years working experience on KK&K and Peter Brotherhood turbines units installed in chemical, Power and oil and gas industries.
o Ability to remain calm in stressful environment and under pressure.
o Demonstrated ability to work with software and control systems.
o Excellent verbal and written skills and able to communicate at all levels - technicians that are being supervised through to plant engineers and management.
o Demonstrable focus on working safely for self and others.
**_Chart is an equal opportunity employer._**
**_Need an Accommodation._**
Need an accommodation **with your job application or recruitment process** ? Let us know! Chart Industries welcomes qualified individuals with disabilities and provides reasonable accommodations for the hiring process. Don't hesitate to contact the (Human Resources Department) at or to discuss your needs.
Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.
Chart complies with applicable local, state, and federal statutes governing "equal employment opportunity" and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.