29 Integration Consultant jobs in Australia

**Position Title:** Implementation Consultant (RealTime)
**Reporting Line:** Implementation Manager
**Position Purpose:**
Support Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
**Key Responsibilities:**
+ Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
+ Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project. Provide best practice solutions based on customer defined business needs and business rules. Successfully implement products and associated services within required timeframes. Communicate with client throughout Implementation lifecycle - including face to face, written and verbal communication. Anticipate, identify and analyse risks, problems and opportunities - establishing priorities and efficiently allocating and utilising resources for resolutions. Apply project methodology - planning, follow up, reporting and quality assurance. Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required. Successfully communicate at all levels of seniority in all mediums and display personal integrity and professionalism in all dealings with colleagues and clients. Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product and IndustryDemonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment. Development and maintenance of good working relationships with other Associates in accordance with ADP values. Ensure cooperation and sharing of skills and expertise. Ensuring all relevant issues and activities are entered into management systems and hours are recorded for work completed for each client.Achievement of team and individual KPIs. Responsible for driving own personal development plan. Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required. Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.
**Experience:**
+ Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environmentDemonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processingExperience with project management methodology, with demonstrated success in previous rolesDemonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.Experienced with the 'build and configuration' of products/systems Strong ability to identify client risks and provide options for resolution Proven experience in data mapping, data conversion and data integrityAdvance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)Experience in Microsoft applications such as MS Project, Word and ExcelExperience working within a matrix organisation for a US owned organisation preferred.Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
**Certifications / Qualifications:**
+ Tertiary qualification with a business related field, or Information Technology. Proven experience in a similar role may be taken in lieu of formal qualification. Project Management certification ideal.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Position Title:** Implementation Consultant
**Reporting Line:** Implementation Manager
**Position Purpose:**
Support the Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
**Key Responsibilities:**
+ Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts
+ Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project
+ Provide best practice solutions based on customer defined business needs and business rules
+ Successfully implement products and associated services within required timeframes
+ Communicate with client throughout Implementation lifecycle - including face to face, written and verbal communication
+ Anticipate, identify and analyse risks, problems and opportunities - establishing priorities and efficiently allocating and utilising resources for resolutions
+ Apply project methodology - planning, follow up, reporting and quality assurance
+ Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required
+ Successfully communicate at all levels of seniority in all mediums, and display personal integrity and professionalism in all dealings with colleagues and clients
+ Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product
+ Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment
+ Development and maintenance of good working relationships with other Associates in accordance with ADP values
+ Ensure cooperation and sharing of skills and expertise
+ Ensuring all relevant issues and activities are entered into management systems
+ Achievement of team and individual KPIs
+ Responsible for driving own personal development plan
+ Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required
+ Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.
**Experience:**
+ Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment
+ Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing
+ Experience with project management methodology, with demonstrated success in previous roles
+ Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
+ Experienced with the 'build and configuration' of products/systems
+ Strong ability to identify client risks and provide options for resolution
+ Proven experience in data mapping, data conversion and data integrity
+ Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)
+ Experience in Microsoft applications such as MS Project, Word and Excel
+ Experience working within a matrix organisation for a US owned organisation preferred.
+ Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
**Certifications / Qualifications:**
Tertiary qualification with a business related field, or Information Technology Proven experience in a similar role may be taken in lieu of formal qualification Project Management certification ideal.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Position Title:** Implementation Consultant (RealTime)
**Reporting Line:** Implementation Manager
**Position Purpose:**
Support Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
**Key Responsibilities:**
+ Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts.
+ Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project. Provide best practice solutions based on customer defined business needs and business rules. Successfully implement products and associated services within required timeframes. Communicate with client throughout Implementation lifecycle - including face to face, written and verbal communication. Anticipate, identify and analyse risks, problems and opportunities - establishing priorities and efficiently allocating and utilising resources for resolutions. Apply project methodology - planning, follow up, reporting and quality assurance. Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required. Successfully communicate at all levels of seniority in all mediums and display personal integrity and professionalism in all dealings with colleagues and clients. Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product and IndustryDemonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment. Development and maintenance of good working relationships with other Associates in accordance with ADP values. Ensure cooperation and sharing of skills and expertise. Ensuring all relevant issues and activities are entered into management systems and hours are recorded for work completed for each client.Achievement of team and individual KPIs. Responsible for driving own personal development plan. Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required. Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.
**Experience:**
+ Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environmentDemonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processingExperience with project management methodology, with demonstrated success in previous rolesDemonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.Experienced with the 'build and configuration' of products/systems Strong ability to identify client risks and provide options for resolution Proven experience in data mapping, data conversion and data integrityAdvance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)Experience in Microsoft applications such as MS Project, Word and ExcelExperience working within a matrix organisation for a US owned organisation preferred.Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
**Certifications / Qualifications:**
+ Tertiary qualification with a business related field, or Information Technology. Proven experience in a similar role may be taken in lieu of formal qualification. Project Management certification ideal.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Position Title:** Implementation Consultant
**Reporting Line:** Implementation Manager
**Position Purpose:**
Support the Implementation Manager to achieve all departmental KPIs through the successful provision of Consulting and Implementation services to ADP Clients in line with agreed standards and timeframes.
**Key Responsibilities:**
+ Define client requirements, provide gap analysis, document, build and configure the outcome of these efforts
+ Partner with internal and external client stakeholders to develop an executable plan that accounts for both functional and technical work streams of the project
+ Provide best practice solutions based on customer defined business needs and business rules
+ Successfully implement products and associated services within required timeframes
+ Communicate with client throughout Implementation lifecycle - including face to face, written and verbal communication
+ Anticipate, identify and analyse risks, problems and opportunities - establishing priorities and efficiently allocating and utilising resources for resolutions
+ Apply project methodology - planning, follow up, reporting and quality assurance
+ Review and measure progress against specified criteria and deliverables, developing and implementing suitable corrective action as required
+ Successfully communicate at all levels of seniority in all mediums, and display personal integrity and professionalism in all dealings with colleagues and clients
+ Act as subject matter expert by keeping up to date with technology and legislative developments as they relate to the product
+ Demonstrate high level of customer service across all internal and external stakeholders, in a fast paced and high pressured environment
+ Development and maintenance of good working relationships with other Associates in accordance with ADP values
+ Ensure cooperation and sharing of skills and expertise
+ Ensuring all relevant issues and activities are entered into management systems
+ Achievement of team and individual KPIs
+ Responsible for driving own personal development plan
+ Anticipate risk and capture on ADP's Implementation Risk and Issues register, actioning accordingly and escalating to management where required
+ Conduct post Implementation reviews, share learnings and ensure as part of continuous improvement requirements.
**Experience:**
+ Strong stakeholder management and customer service / client facing consulting experience within an Implementation / Service Delivery environment
+ Demonstrated experience within an Implementation environment, with an excellent understanding of payroll, payroll applications including Time & Attendance and processing
+ Experience with project management methodology, with demonstrated success in previous roles
+ Demonstrated understanding of ADP management systems or corporate enterprise reporting systems, e.g. CRM.
+ Experienced with the 'build and configuration' of products/systems
+ Strong ability to identify client risks and provide options for resolution
+ Proven experience in data mapping, data conversion and data integrity
+ Advance understanding of interface technologies and data exchange between payroll and third party systems (e.g. SAP, Oracle etc.)
+ Experience in Microsoft applications such as MS Project, Word and Excel
+ Experience working within a matrix organisation for a US owned organisation preferred.
+ Demonstrated experience working on multiple projects, with the ability to multi-task and prioritise work, in accordance to tight deadlines and pressure.
**Certifications / Qualifications:**
Tertiary qualification with a business related field, or Information Technology Proven experience in a similar role may be taken in lieu of formal qualification Project Management certification ideal.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
This is a newly created role following the Henchman acquisition, a legal tech company that enriches data from Document Management Systems (DMS) for faster document drafting. LexisNexis will incorporate this enhanced document enrichment capability to deliver new generative AI drafting solutions to its clients.
As an Implementation Consultant, you will engage with clients as their first point of contact. Your objective is to efficiently and effectively plan and coordinate projects. You will successfully implement the assigned product(s) for clients. This includes pre-sales activities, pre-installation assessment, and systems analysis as required, software integration, as well as post-installation implementation assessment.You will primarily work with various Document Management Systems and Document Drafting Software.
Reporting to the Head of Finance & Operations, this is a permanent full-time role to be based in Chatswood, Sydney with combined home/office-based arrangements to have flexible work-life balance.
Responsibilities
Managing overall success and client satisfaction with DMS and Drafting Solutions projects and will be responsible for a portfolio of clients
+ Serve as a Technical Pre-sales advisory to customers during the sales cycle.
+ Helping clients to plan the implementation projects, including setting up engagements and planning sessions with key stakeholders
+ Ensuring projects are initiated promptly, reflecting the client's expectations
+ Creating project reports to communicate the status to key client stakeholders and Integration Services business functions
+ Tracking the performance of projects to meet expectations and timelines, as well as manage risks and any issues the projects may encounter.
+ Managing the review process with the product organization, and coordinate responses to clients
Requirements
+ Possess a background in technology or law with solid experience in a customer-facing role, ideally within technical pre-sales support.
+ Experience in pre-sales activities, pre-installation assessment, systems analysis, software integration, as well as post-installation implementation assessment.
+ Have familiarity with Generative AI, Microsoft products and Document Management Systems such as iManage, and NetDocuments
+ Demonstrate problem-solving skills - Be able to quickly mitigate challenges so they don't affect project outcomes
+ Have the ability to work independently or as part of a cross functional team, collaborating with sales, product and support teams
+ Have great time management skills to meet frequent and possibly conflicting deadlines and work schedules
+ Display excellent verbal and written communication skills, including listening carefully and influencing and networking with a broad spectrum of internal colleagues and external clients
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

**Lead Implementation Consultant**
**Position Title:** Lead Implementation Consultant
**Reporting Line:** Senior Implementation Director / Implementation Manager
**Position Purpose:** Implement and support the ADP GlobalView solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes.
**Key Responsibilities:**
+ Implement the client's solution using ADP's Implementation Methodology and the ADP GlobalView product (based on SAP).
+ Perform blueprinting workshops to gather information on the client's requirements.
+ Design and document the client's solution including their business requirements and any program specifications required according to ADP's documentation guidelines.
+ Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation and responsible for achieving estimated days as per fixed price strategy. Ensure they are maintained throughout the project.
+ Escalate project issues to Project Manager including scope variations, task slippage and risks that may arise during the project.
+ Perform Quality Assurance reviews on blueprints and configuration of the client's system, not limited to your own project.
+ Provide sample test scripts to enable PS clients to adequately test the solution.
+ Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
+ Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including performing data loads and reconciliation, HR/Payroll reporting and analysis.
+ Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage/ problems that may occur.
+ Maintain up to date knowledge of the SAP Products, of SAP related news and any developments to the product and its competitors.
+ Maintain up to date knowledge of the ADP GlobalView template and ensure that the template is adhered to. Minimize ADP's exposure to risk while focusing on appropriate application of the ADP GlobalView template to maximize value to the client.
+ Liaise with the Product Manager to provide feedback on the template and to understand future product direction/ changes. Provide assistance and liaise with the Product Manager & Project teams to design any non-standard changes to the ADP GlobalView template.
+ Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. This can include informal on-the-job training to facilitate formal SAP training courses.
+ Provide technical onboarding, product and process training to graduates and new consultants to accelerate learning and integration.
+ Actively support Graduates under ADP's Global Implementation Academy, serving as coach as they embark on related activities under the program.
+ Acts as a point of contact for graduate consultants, ensuring alignment with learning outcomes and project goals.
+ Liaise with internal groups including Basis, Client Services, Application Support, Project Management and Product Management to ensure that clients receive the highest levels of client service.
+ Performs other related duties as assigned.
**Experience:**
+ 2-5 years of experience working in a complex operational/end to end implementation/service delivery role
+ Strong knowledge of Payroll, Human Resources, Portal or Time Management systems
+ Experience in SAP ERP System is highly desirable
+ Demonstrated experience in an Implementation Lead role
+ Demonstrate and apply knowledge of key implementation strategies such as the SAP ASAP methodology
+ Proven ability to communicate effectively with stakeholders at all organizational levels, including managers, cross-functional teams, and external vendors.
**Certifications / Qualifications:**
Tertiary qualification in a related field preferred
**Skills:**
+ End to End Implementation
+ Results Accountability
+ Process Improvement
+ Risk Management & Compliance
+ HR and payroll knowledge and the necessary competencies to deliver the maximum value to ADP's clients
+ Project Management
+ Stakeholder Management
+ Reporting & Analysis
+ Product knowledge
+ Excellent Communication and Consulting
+ Knowledge of support methodologies including usage of issue tracking systems
**Key Stakeholders:**
+ Service and Implementation Directors
+ Implementation Leaders & Associates
+ Sales & Managed Services Associates
+ ADP current and prospective clients
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Lead Implementation Consultant**
**Position Title:** Lead Implementation Consultant
**Reporting Line:** Senior Implementation Director / Implementation Manager
**Position Purpose:** Implement and support the ADP GlobalView solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes.
**Key Responsibilities:**
+ Implement the client's solution using ADP's Implementation Methodology and the ADP GlobalView product (based on SAP).
+ Perform blueprinting workshops to gather information on the client's requirements.
+ Design and document the client's solution including their business requirements and any program specifications required according to ADP's documentation guidelines.
+ Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation and responsible for achieving estimated days as per fixed price strategy. Ensure they are maintained throughout the project.
+ Escalate project issues to Project Manager including scope variations, task slippage and risks that may arise during the project.
+ Perform Quality Assurance reviews on blueprints and configuration of the client's system, not limited to your own project.
+ Provide sample test scripts to enable PS clients to adequately test the solution.
+ Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
+ Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including performing data loads and reconciliation, HR/Payroll reporting and analysis.
+ Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage/ problems that may occur.
+ Maintain up to date knowledge of the SAP Products, of SAP related news and any developments to the product and its competitors.
+ Maintain up to date knowledge of the ADP GlobalView template and ensure that the template is adhered to. Minimize ADP's exposure to risk while focusing on appropriate application of the ADP GlobalView template to maximize value to the client.
+ Liaise with the Product Manager to provide feedback on the template and to understand future product direction/ changes. Provide assistance and liaise with the Product Manager & Project teams to design any non-standard changes to the ADP GlobalView template.
+ Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. This can include informal on-the-job training to facilitate formal SAP training courses.
+ Provide technical onboarding, product and process training to graduates and new consultants to accelerate learning and integration.
+ Actively support Graduates under ADP's Global Implementation Academy, serving as coach as they embark on related activities under the program.
+ Acts as a point of contact for graduate consultants, ensuring alignment with learning outcomes and project goals.
+ Liaise with internal groups including Basis, Client Services, Application Support, Project Management and Product Management to ensure that clients receive the highest levels of client service.
+ Performs other related duties as assigned.
**Experience:**
+ 2-5 years of experience working in a complex operational/end to end implementation/service delivery role
+ Strong knowledge of Payroll, Human Resources, Portal or Time Management systems
+ Experience in SAP ERP System is highly desirable
+ Demonstrated experience in an Implementation Lead role
+ Demonstrate and apply knowledge of key implementation strategies such as the SAP ASAP methodology
+ Proven ability to communicate effectively with stakeholders at all organizational levels, including managers, cross-functional teams, and external vendors.
**Certifications / Qualifications:**
Tertiary qualification in a related field preferred
**Skills:**
+ End to End Implementation
+ Results Accountability
+ Process Improvement
+ Risk Management & Compliance
+ HR and payroll knowledge and the necessary competencies to deliver the maximum value to ADP's clients
+ Project Management
+ Stakeholder Management
+ Reporting & Analysis
+ Product knowledge
+ Excellent Communication and Consulting
+ Knowledge of support methodologies including usage of issue tracking systems
**Key Stakeholders:**
+ Service and Implementation Directors
+ Implementation Leaders & Associates
+ Sales & Managed Services Associates
+ ADP current and prospective clients
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Position Title:** Workforce Manager (WFM) Lead Implementation Consultant
**Reporting Line:** Implementation Manager
**Position Purpose:**
Implement and support the ADP GlobalView solution to achieve all departmental KPIs through the successful provision of consulting and implementation services to ADP Clients in line with agreed standards and timeframes.
Act as functional and technical liaison between ADP and the client.
Responsible for onboarding and training new Lead Consultants as well as bringing technical expertise to release readiness, BPI and transformation activities.
**Key Responsibilities:**
+ Perform workshops to gather information on the client's requirements.
+ Design and document the client's solution including business requirements, interface specifications and any other specifications required according to ADP's methodology and project scope.
+ Take ownership of the configuration and work with other teams/streams/areas to deliver and unit test the system as designed.
+ Take ownership of issues and gaps between client requirement and ADP WFM product and work with other teams/streams/areas to resolve them.
+ Provide guidance to the client in preparing testing activities (test scripts, scenarios).
+ Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
+ Support training delivery.
+ Support data migration activities like data cleansing, mapping and conversion.
+ Ensure handover to client services following ADP handover methodology.
+ Perform other related duties as assigned.
+ Must be able to travel to client site.
**Experience:**
+ Strong experience in implementing UKG Workforce Central / Workforce Dimensions.
+ Demonstrated experience in an Implementation Lead role.
+ Experience working on global projects.
+ Strong knowledge of Payroll, Human Resources of Time Management systems
+ Excellent communication (written and verbal) and presentation skills.
+ Experience conducting training sessions.
+ Ability to work autonomously as well as in a team environment.
**Certifications / Qualifications:**
Tertiary qualification in a related field preferred.
Completion of UKG Workforce Central / Workforce Dimensions or ADP Enterprise eTIME /Workforce Manager training.
Project Management qualifications.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**_Job Title:_**
Technical Consultant
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.
Technical Consultants directly guide our customers throughout their product adoption journey, ensuring they achieve their security and network transformation goals.
+ **Deployment and Execution**
+ Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions based on the Solution Architect's design.
+ Configure security policies, user access controls, and enterprise integrations.
+ Perform policy migration and optimization to ensure compliance and best practices.
+ Conduct pilot testing, UAT, and final production rollout.
+ Deliver technical training and enablement to customer teams to effectively manage the product.
+ **Customer Engagement & Support**
+ Provide ongoing technical guidance and troubleshooting support for complex issues.
+ Lead best practice workshops and enablement sessions to upskill customer teams.
+ Provide continuous education and coaching to customers on existing and new features to ensure they maximize the value of the solution.
+ Provide context and help to the Support team to ensure that service requests are addressed and effectively communicated to the customer.
+ Manage and escalate customer concerns internally when necessary.
+ **Customer Adoption & Expansion**
+ Act as the technical point of contact post-deployment, ensuring customers fully adopt, optimize, and expand their SSE solution.
+ Monitor solution performance, adoption and provide proactive recommendations to improve efficiency, security, and compliance.
+ Participate in business reviews and conduct technical health checks to track progress and address gaps.
+ Identify opportunities for expansion by assessing additional use cases, security needs, and feature adoption.
+ Assist with change management and internal advocacy within customer teams to drive long-term adoption.
+ Collaborate with Customer Success Manager, Sales, and Product teams to align solutions with customer objectives
+ Documentation, Knowledge Sharing and Continuous Improvement
+ Document deployment procedures, configuration settings, and optimization strategies.
+ Contribute to the internal knowledge base for Professional Services and TAM best practices.
+ Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
+ Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
+ Provide feedback on customer pain points and feature requests to Product and Engineering teams.
+ Stay up to date with industry security trends, emerging threats, and SSE product advancements.
**Documentation, Knowledge Sharing and Continuous Improvement**
+ Document deployment procedures, configuration settings, and optimization strategies.
+ Contribute to the internal knowledge base for Professional Services and TAM best practices.
+ Mentor and coach other Technical Consultants and Technical Account Managers to enhance team expertise.
+ Contribute to internal knowledge-sharing initiatives, training programs, and best practice discussions.
+ Provide feedback on customer pain points and feature requests to Product and Engineering teams.
+ Stay up to date with industry security trends, emerging threats, and SSE product advancements.
**General Background and Experience** **required for a Technical Consultant:**
+ 5+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar).
+ Strong background in network security, cloud security, and SSE/SASE solutions.
+ Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway).
+ Proficiency in network protocols, authentication mechanisms, and security frameworks.
+ Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
+ Strong troubleshooting and problem-solving skills with a customer-first mindset.
+ Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences.
+ Experience coaching and training customers to use technical products effectively.
+ Ability to manage multiple accounts while prioritizing key customer needs.
***
**It would be great if you also have** **the following, but they are not required** **:**
+ Industry certifications such as CCNA Security, Comptia security+, AWS/Azure Security, CCSK/CCSP or CISSP.
+ Experience working with large enterprise customers and managing multi-region deployments.
+ Experience working with PSA tools (Open Air, Financial Force etc.).
**_Company Benefits and Perks:_**
We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.