110 IT Analyst jobs in Australia
Cyber Technical Analyst
2600 Canberra, Australian Capital Territory
PowerData Group Consulting
Posted 598 days ago
Job Viewed
Job Description
Open to : Must be able to obtain Negative Vetting Level 1 (NV1) Location : ACTAs the Cyber Engagement section’s body of work increases, we are seeking an eager Cyber Technical Analysts to join our high-performing and fast paced ICT cyber security team. The applicant must have knowledge and experience in: Writing and presenting security documentation.Providing technical and non-technical advice to departmental programs in relation to security architecture best practices.Experience in reviewing and providing guidance on application and system integration designs relating to PSPF, ISM and Essential Eight.Raising awareness of security issues with technical and non-technical departmental staff.Implementing Essential Eight which includes technical uplift and guidance to a variety of stakeholders.Experience with Azure cloud infrastructure and services. Skills and capability Ability to troubleshoot and resolve complex technical issues.Has sound judgement and the ability to work under pressure with limited supervision to produce high quality outcomes.Awareness of and ability to anticipate and communicate the impacts of security risks.Ability to develop strong productive relationship, communication skills and issue resolution.Ability to articulate and document technical security artifacts.Requirements Essential criteria Demonstrated experience in reviewing and providing guidance on application and system integration designs relating to PSPF, ISM and Essential Eight.Demonstrated they have implemented Essential Eight in other Government agencies which includes technical uplift and guidance to a variety of stakeholders.Demonstrated experience with Azure cloud infrastructure and services, in particular around technical assessments.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Analyst
Melbourne, Victoria
RELX INC
Posted 9 days ago
Job Viewed
Job Description
Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Analyst
Sydney, New South Wales
RELX INC
Posted 9 days ago
Job Viewed
Job Description
Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Analyst
RELX INC
Posted 9 days ago
Job Viewed
Job Description
Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
3
Data analyst
Sydney, New South Wales
Snowy Hydro
Posted 7 days ago
Job Viewed
Job Description
About Snowy:
Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide electricity and gas to over 1.5 million retail customers through our retail brands Red Energy and Lumo Energy. Snowy 2.0 is Australia's largest committed renewable energy project. This nation-building project will provide on-demand energy and large-scale storage for many generations to come.
About the position:
The Workforce Transformation Data & Insights Analyst is a newly created position that is essential to Snowy’s future growth.
The role has been long-anticipated in the organisation, and there is a genuine desire for it. There is a significant amount of work to be done in this space, so the successful candidate will have a real ability to make a difference and enhance capability maturity for Snowy and its workforce.
Key Responsibilities:
- Applying advanced analytics and data science techniques to workforce transformation
- Benchmarking Snowy Hydro’s employee experience and workforce planning against industry standards and best practices
- Designing and maintenance of scalable, automated reporting and dashboards
- Presenting data to senior stakeholders to improve the employee experience
- Shaping a data-informed culture within the Workforce Transformation function by contributing to training and sharing of knowledge
About the location:
This role is based in Sydney.
About you:
- You come from a data-driven background
- You have strong communication skills, both in person and presenting to groups, with the ability to make data concepts understandable
- You’ll bring experience using automated tools and dashboards (Tableau, Power BI or similar)
- A tertiary qualification in Human Resources, Statistics, Data/Computer Science or a related field
- A demonstrated experience of modelling HR data from systems such as SAP Success Factors and familiarity with digital data sources such as survey tools (eg; Qualtrics)
- Strong analytical capabilities to identify trends and drive data-informed decisions.
About our workforce:
Snowy Hydro has a culture of decency and inclusion, with a commitment to the health and wellbeing of our people and a supportive environment to ensure that everyone - regardless of background - feels included and can succeed. At Snowy Hydro, we recognise that we are made stronger by the unique capabilities and qualities that each individual brings, and we believe in providing an environment that allows that uniqueness to thrive.
Snowy Hydro is proud to be an Equal Opportunity employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for a role with Snowy Hydro and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to the Snowy Hydro recruitment team at
This advertiser has chosen not to accept applicants from your region.
4
Data Analyst
Sydney, New South Wales
Peoplebank
Posted 18 days ago
Job Viewed
Job Description
Leading multinational software company with over 150,000 customers and millions of users across their product range, whose goal and is to change the way people work together with customer experience at the forefront of everything they do. Central modern offices, with an amazing culture, consistent growth, and investment in unleashing the potential of every member of the team.
About the Role:
The Data Analyst will oversee the management and enhancement of our client’s database systems. You’ll begin with the Migration Data Science team, helping enterprise customers move from on-prem data centres to the cloud. You’ll build datasets, analyse customer journeys, and create dashboards that deliver real insights and help improve the cloud migration experience. You’ll work closely with Data Scientists and stakeholders across the business in a highly collaborative, data-driven environment.
Key Responsibilities
• Migrate existing dashboards to a new data system
• Build robust datasets and ETL processes to streamline analysis
• Generate insights to uncover patterns and trends
• Develop and maintain dashboards in Databricks or Tableau
• Communicate findings clearly to technical and non-technical audiences
• Provide regular progress updates and manage deliverables effectively
About You
• 8+ years’ experience in data analysis, BI, or analytics roles
• Advanced SQL skills
• Strong experience in Python or R
• Proficient in Tableau or Databricks
• Excellent written communication and stakeholder engagement skills
• Strong organisational and project management abilities
Why You’ll Love It
• Work 100% remotely from anywhere in Australia
• Join a global, high-performing SaaS organisation at the forefront of data innovation
• Collaborate with world-class Data Scientists and engineers
• Work on meaningful projects that make a tangible impact
If you’re an experienced Data Analyst who thrives in a fast-paced, analytical environment and loves turning data into meaningful insights, we’d love to hear from you.
Great Chance to join a market leader! For more info contact Nic on
This is a critical role for our client, please click ‘apply now’ and quote #
This advertiser has chosen not to accept applicants from your region.
5
Customer Technical Services Analyst I
St Leonards, New South Wales
Mastercard
Posted 10 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Customer Technical Services Analyst I
Overview
Customer Technical Services (CTS) serves as a single point of contact for Schemes, Participants, external businesses, and internal business partners-analyzing a wide range of customer inquiries and providing end-to-end ownership of issue resolution.
CTS delivers first- and second-level technical support and drives system processing changes on behalf of Mastercard customers. Insights gained from addressing customers' technical needs are used to provide feedback on business and process improvements, enhancing the overall customer experience.
The CTS team is responsible for the overall satisfaction and retention of these business customers through leveraging on knowledge of their core business and products to builds long-term customer relationships by ensuring timely response and resolution of issues.
As a Customer Technical Services Analyst on the team, you will be equipped with the knowledge to provide support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard.
The Role
- Enhances customer experience by providing high level technical customer service and support according to established policies and procedures
- Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed
- Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind
- Implements process improvements, formulating recommendations to enhance customer service delivery and minimize inefficiencies
- Assumes responsibility for small-sized projects/initiatives as an individual contributor with specialized knowledge of Mastercard's products/services within a particular discipline
- Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge
- Gains exposure to Mastercard products/services within a particular discipline or product line
All about You
- Fluency in both written and spoken Chinese and English is essential for this role.
- Experience troubleshooting and responding to routine customer inquiries with high quality resolutions
- Experience assisting on process improvement initiatives according to standard procedures
- Experience delivering technical resolutions in a timely manner
- Hybrid working arrangements
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Customer Technical Services Analyst I
Overview
Customer Technical Services (CTS) serves as a single point of contact for Schemes, Participants, external businesses, and internal business partners-analyzing a wide range of customer inquiries and providing end-to-end ownership of issue resolution.
CTS delivers first- and second-level technical support and drives system processing changes on behalf of Mastercard customers. Insights gained from addressing customers' technical needs are used to provide feedback on business and process improvements, enhancing the overall customer experience.
The CTS team is responsible for the overall satisfaction and retention of these business customers through leveraging on knowledge of their core business and products to builds long-term customer relationships by ensuring timely response and resolution of issues.
As a Customer Technical Services Analyst on the team, you will be equipped with the knowledge to provide support for businesses (B2B) and enterprises (B2E) that have product and service agreements with Mastercard.
The Role
- Enhances customer experience by providing high level technical customer service and support according to established policies and procedures
- Serves as technical resource accountable for analyzing, supporting and troubleshooting customer technical support inquires; provides alternate solutions as needed
- Contributes to testing efforts to identify opportunities for improvements with the voice of the customer in mind
- Implements process improvements, formulating recommendations to enhance customer service delivery and minimize inefficiencies
- Assumes responsibility for small-sized projects/initiatives as an individual contributor with specialized knowledge of Mastercard's products/services within a particular discipline
- Reviews customer issue logs and proposes resolutions, escalating issues that require more advanced knowledge
- Gains exposure to Mastercard products/services within a particular discipline or product line
All about You
- Fluency in both written and spoken Chinese and English is essential for this role.
- Experience troubleshooting and responding to routine customer inquiries with high quality resolutions
- Experience assisting on process improvement initiatives according to standard procedures
- Experience delivering technical resolutions in a timely manner
- Hybrid working arrangements
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Data Analyst
Sydney, New South Wales
RELX INC
Posted 11 days ago
Job Viewed
Job Description
About our Team
LexisNexis Legal & Professional, a division of RELX, is a global leader in providing information-based analytics and decision tools for professional and business customers. With a presence in over 150 countries and a workforce of 11,300 employees worldwide, we are committed to delivering exceptional service and innovative solutions.
Our team, based in the APAC region, plays a crucial role in supporting all regional functions through comprehensive reporting and data-driven insights. We are currently undergoing an exciting transition, where we are enhancing our data capabilities and embracing Machine Learning and Predictive Analytics to better support our business objectives and drive growth.
Our team is composed of high-performing professionals who collaborate across business units to deliver insights that shape strategic decisions. You'll work closely with stakeholders across departments and geographies, including mentoring junior analysts and supporting organisational development initiatives.
About the Role
As a Senior Data Analyst III, you will lead analytics efforts and projects with full autonomy, from defining scope and approach to delivering actionable insights and business recommendations. You will be a thought leader in your domain, creating advanced insights that extend into adjacent areas of expertise and designing best practices that elevate analytics across the organisation. This role demands a strategic mindset and hands-on technical expertise. You will provide leadership and mentorship to the Data team, fostering a collaborative environment and enhancing team capabilities. You'll manage complex analytics and data projects, ensuring timely delivery within scope, while overseeing key functional spaces of data visualisations optimising its efficiency, scalability, and security. You will actively support organisational development by training stakeholders in analytics best practices and promoting a culture of data-driven decision-making. Your responsibilities will also include, developing and maintaining data models and collaborating with cross-functional teams to define analytics requirements and delivering impactful solutions. This is a high-impact role for someone who thrives on solving complex problems, influencing strategic decisions, and driving continuous improvement in data processes, governance, and technology adoption.
Responsibilities
+ Provide leadership and mentorship to the Data team, fostering a collaborative environment and enhancing team skills.
+ Lead analytics efforts and projects independently, including defining scope and approach.
+ Manage projects to ensure timely delivery within scope and quality standards.
+ Collaborate with stakeholders to enforce data quality and governance, assess and implement new technologies, and monitor analytics solution performance for continuous improvement.
+ Develop and maintain data models and products that support advanced analytics and reporting requirements.
+ Aim to uncover meaningful insights and deliver actionable business recommendations
+ Drive and develop new dashboards when new products are launched.
+ Continuously optimise data processes and workflows to improve efficiency, scalability, and reliability.
+ Perform data analysis and profiling to identify data quality issues, inconsistencies, and gaps.
+ Consolidate data accurately from various sources to conduct analysis and present findings & insights.
+ In a team setting, add value to conversations to develop, construct, install, test, and maintain data architectures (databases, large-scale processing systems, and data pipelines) that support ETL and Data Visualisations processes.
+ Write technical and release documentation including specifications, testing strategies, and performance benchmarks.
+ Collaborate with leadership teams to understand data needs and define analytics requirements.
+ Identify and make recommendations for improvement to existing processes and procedures.
+ Endorse and advocate for the benefit of change initiatives to functional leaders.
Requirements
+ Master's or PhD in Data Science, Statistics, Mathematics, or a related field.
+ 6-9 years of relevant experience in data analytics.
+ Strong business facing stakeholder management and project leadership skills.
+ Proven ability to lead large-scale strategic analytics programs.
+ Excel in teaching and directing others with a supportive and caring demeanor.
+ Demonstrates expert proficiency in preparing data using a variety of tools and programming languages. (SQL, Python, R)
+ Ability to effectively leverage big data platforms to maximize analytical value.
+ Can design and create compelling visualizations to influence stakeholders.
+ Able to identify opportunities and barriers, suggest solutions, and bring these to the attention of others, including those outside of the analytics team.
+ Demonstrated expertise in data modelling, statistical analysis, and data blending.
+ Deep understanding of industry trends and adjacent disciplines.
+ Experience in designing and maintaining scalable data architectures and pipelines.
+ Experience with customer usage data; how are subscribers using a system.
+ Financial / Accounting background. Including monthly closing processes, adjustment processes, contract management, and variance analysis.
+ Solid networking background: ability to design & troubleshoot firewall access & connectivity issues between systems.
Platforms & Tools
+ Extensive use of Databricks & the Medalion Architecture
+ Extensive use of Amazon Redshift
+ Business Events Data / Metadata Tagging Systems
+ Python libraries central to Analytics & ML (Scikit-learn, NumPy, Pandas, Matplotlib, etc.)
+ Strong knowledge of Power BI / Tableau
+ Microsoft Fabric Ecosystem
+ Database Management Tools (DBeaver, SSMS, etc.)
+ Machine Learning & Predictive Analytics Modelling is Advantageous
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
LexisNexis Legal & Professional, a division of RELX, is a global leader in providing information-based analytics and decision tools for professional and business customers. With a presence in over 150 countries and a workforce of 11,300 employees worldwide, we are committed to delivering exceptional service and innovative solutions.
Our team, based in the APAC region, plays a crucial role in supporting all regional functions through comprehensive reporting and data-driven insights. We are currently undergoing an exciting transition, where we are enhancing our data capabilities and embracing Machine Learning and Predictive Analytics to better support our business objectives and drive growth.
Our team is composed of high-performing professionals who collaborate across business units to deliver insights that shape strategic decisions. You'll work closely with stakeholders across departments and geographies, including mentoring junior analysts and supporting organisational development initiatives.
About the Role
As a Senior Data Analyst III, you will lead analytics efforts and projects with full autonomy, from defining scope and approach to delivering actionable insights and business recommendations. You will be a thought leader in your domain, creating advanced insights that extend into adjacent areas of expertise and designing best practices that elevate analytics across the organisation. This role demands a strategic mindset and hands-on technical expertise. You will provide leadership and mentorship to the Data team, fostering a collaborative environment and enhancing team capabilities. You'll manage complex analytics and data projects, ensuring timely delivery within scope, while overseeing key functional spaces of data visualisations optimising its efficiency, scalability, and security. You will actively support organisational development by training stakeholders in analytics best practices and promoting a culture of data-driven decision-making. Your responsibilities will also include, developing and maintaining data models and collaborating with cross-functional teams to define analytics requirements and delivering impactful solutions. This is a high-impact role for someone who thrives on solving complex problems, influencing strategic decisions, and driving continuous improvement in data processes, governance, and technology adoption.
Responsibilities
+ Provide leadership and mentorship to the Data team, fostering a collaborative environment and enhancing team skills.
+ Lead analytics efforts and projects independently, including defining scope and approach.
+ Manage projects to ensure timely delivery within scope and quality standards.
+ Collaborate with stakeholders to enforce data quality and governance, assess and implement new technologies, and monitor analytics solution performance for continuous improvement.
+ Develop and maintain data models and products that support advanced analytics and reporting requirements.
+ Aim to uncover meaningful insights and deliver actionable business recommendations
+ Drive and develop new dashboards when new products are launched.
+ Continuously optimise data processes and workflows to improve efficiency, scalability, and reliability.
+ Perform data analysis and profiling to identify data quality issues, inconsistencies, and gaps.
+ Consolidate data accurately from various sources to conduct analysis and present findings & insights.
+ In a team setting, add value to conversations to develop, construct, install, test, and maintain data architectures (databases, large-scale processing systems, and data pipelines) that support ETL and Data Visualisations processes.
+ Write technical and release documentation including specifications, testing strategies, and performance benchmarks.
+ Collaborate with leadership teams to understand data needs and define analytics requirements.
+ Identify and make recommendations for improvement to existing processes and procedures.
+ Endorse and advocate for the benefit of change initiatives to functional leaders.
Requirements
+ Master's or PhD in Data Science, Statistics, Mathematics, or a related field.
+ 6-9 years of relevant experience in data analytics.
+ Strong business facing stakeholder management and project leadership skills.
+ Proven ability to lead large-scale strategic analytics programs.
+ Excel in teaching and directing others with a supportive and caring demeanor.
+ Demonstrates expert proficiency in preparing data using a variety of tools and programming languages. (SQL, Python, R)
+ Ability to effectively leverage big data platforms to maximize analytical value.
+ Can design and create compelling visualizations to influence stakeholders.
+ Able to identify opportunities and barriers, suggest solutions, and bring these to the attention of others, including those outside of the analytics team.
+ Demonstrated expertise in data modelling, statistical analysis, and data blending.
+ Deep understanding of industry trends and adjacent disciplines.
+ Experience in designing and maintaining scalable data architectures and pipelines.
+ Experience with customer usage data; how are subscribers using a system.
+ Financial / Accounting background. Including monthly closing processes, adjustment processes, contract management, and variance analysis.
+ Solid networking background: ability to design & troubleshoot firewall access & connectivity issues between systems.
Platforms & Tools
+ Extensive use of Databricks & the Medalion Architecture
+ Extensive use of Amazon Redshift
+ Business Events Data / Metadata Tagging Systems
+ Python libraries central to Analytics & ML (Scikit-learn, NumPy, Pandas, Matplotlib, etc.)
+ Strong knowledge of Power BI / Tableau
+ Microsoft Fabric Ecosystem
+ Database Management Tools (DBeaver, SSMS, etc.)
+ Machine Learning & Predictive Analytics Modelling is Advantageous
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
This advertiser has chosen not to accept applicants from your region.
7
Workforce transformation data analyst
2000 Sydney, New South Wales
Snowy Hydro
Posted 9 days ago
Job Viewed
Job Description
Business Unit: Safety People & Services
Date: 14 Oct 2025
Requisition ID: 606
About Snowy
Snowy Hydro is a dynamic, integrated energy business that has been providing on-demand, reliable energy to Australia for generations. Snowy Hydro owns and operates a powerful combination of generation assets, including the mighty Snowy Mountains Scheme, gas and diesel plants, and contracted wind and solar energy. We also provide electricity and gas to over 1.5 million retail customers through our retail brands Red Energy and Lumo Energy. Snowy 2.0 is Australia's largest committed renewable energy project. This nation-building project will provide on-demand energy and large-scale storage for many generations to come.
About The Position
The Workforce Transformation Data & Insights Analyst is a newly created position that is essential to Snowy’s future growth.
The role has been long-anticipated in the organisation, and there is a genuine desire for it. There is a significant amount of work to be done in this space, so the successful candidate will have a real ability to make a difference and enhance capability maturity for Snowy and its workforce.
Key Responsibilities
- Applying advanced analytics and data science techniques to workforce transformation
- Benchmarking Snowy Hydro’s employee experience and workforce planning against industry standards and best practices
- Designing and maintenance of scalable, automated reporting and dashboards
- Presenting data to senior stakeholders to improve the employee experience
- Shaping a data-informed culture within the Workforce Transformation function by contributing to training and sharing of knowledge
This role is based in Sydney.
About You
- You come from a data-driven background
- You have strong communication skills, both in person and presenting to groups, with the ability to make data concepts understandable
- You’ll bring experience using automated tools and dashboards (Tableau, Power BI or similar)
- A tertiary qualification in Human Resources, Statistics, Data/Computer Science or a related field
- A demonstrated experience of modelling HR data from systems such as SAP Success Factors and familiarity with digital data sources such as survey tools (eg; Qualtrics)
- Strong analytical capabilities to identify trends and drive data-informed decisions.
Snowy Hydro has a culture of decency and inclusion, with a commitment to the health and wellbeing of our people and a supportive environment to ensure that everyone - regardless of background - feels included and can succeed. At Snowy Hydro, we recognise that we are made stronger by the unique capabilities and qualities that each individual brings, and we believe in providing an environment that allows that uniqueness to thrive.
Snowy Hydro is proud to be an Equal Opportunity employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for a role with Snowy Hydro and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to the Snowy Hydro recruitment team at
This advertiser has chosen not to accept applicants from your region.
8
Senior principal data analyst
The University of Queensland
Posted 10 days ago
Job Viewed
Job Description
- Faculty of Engineering, Architecture and Information Technology
- Full-time (100%), permanent position
- Base salary will be in the range $115,645.22 - $29,654.48 + 17% Superannuation (HEW Level 8)
- Based at our St Lucia Campus
The Senior Principal Data Analyst will provide data analytics, reporting, modelling and data visualisation support to the EAIT Faculty as part of the Learning Enhancement Team. This includes data extraction, cleaning and analysis; student load modelling; plan, program and curriculum learning visualisation and analysis; thematic analysis of student feedback, student progression outcomes and other data analysis and reporting as required to meet the Faculty’s learning and student experience goals. This position will span all areas of the teaching and learning portfolio but retain a particular focus on supporting the forthcoming engineering accreditation process.
Key Responsibilities Will Include
- Extract, aggregate, visualise, and report relevant data and curriculum information to support accreditation of programs.
- Analyse and interpret data from university systems to enhance information quality and support evidence-based decision-making.
- Develop, test, and monitor learning performance metrics and indicators affecting students and academics.
- Collaborate with Planning and Business Intelligence to analyse market data for potential new academic programs.
- Advise senior management on emerging data needs related to learning and learner performance, proposing strategies for data collection.
- Design, build, and present clear reports and visualizations using tools like Python, R, SPSS, Tableau, Power BI, and UQ systems.
As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Benefits
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
- Up to 26 weeks paid parental leave/paid primary care leave
- 17% superannuation contributions + 17.5% annual leave loading
- Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
- Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
- Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
- On campus childcare options
- Affordable parking (from just $6.15 day)
- Salary packaging options
- Postgraduate qualifications or progress towards relevant postgraduate qualifications and extensive experience within the educational sector; extensive relevant experience and management expertise; or an equivalent combination of relevant experience and/or education/training.
- Understanding of the development and implementation of performance indicator frameworks as they might be applied to learning analytics.
- High level computer competency, including the ability to use modelling, statistical analysis and visualisation software, together with supporting technologies such network and cloud-based storage frameworks.
- Experience in the use of statistical software such as R, SPSS or similar tools.
- Demonstrated ability to extract and manipulate complex data-sets and proven high level conceptual and analytical skills for investigating issues, problem-solving and interpreting trends, policies and practices.
- A proven ability to be highly organised and self-managing, including a demonstrated capacity to establish work priorities, meet timelines and achieve project management priorities, work independently and accept responsibility.
- Excellent interpersonal skills (including written and verbal communication), with experience in liaising with internal and external stakeholders, including the ability to provide advice and negotiate to achieve desired outcomes.
- An understanding and awareness of the environment and current issues in higher education is desirable.
- Experience in the use of the Business Objects and/or Tableau data management tool would be well-regarded.
Work Rights
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
Questions?
For more information about this opportunity, please contact Ms Belinda Benes via
For application inquiries, please reach out to the Talent Acquisition team at , stating the job reference number (below) in the subject line.
Want to Apply?
We Welcome Applications From All Individuals And Are Committed To An Inclusive And Accessible Recruitment Process. To Be Considered, Please Ensure You Upload
- Resume
- A cover letter summarising how your background aligns with the 'About You' section
Other Information
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who do not meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
Applications close on Sunday, 26 October 2025 at 11.00pm AEST (R-56728).
This advertiser has chosen not to accept applicants from your region.
9