118 IT Director jobs in Australia
Director, Technology Account Management
St Leonards, New South Wales
Mastercard
Posted 23 days ago
Job Viewed
Job Description
**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Technology Account Management
Overview
The Technology Account Management (TAM) role, focuses on external partners, is aligned with both Mastercard account management & cross-functional teams. TAM team members are responsible for all aspects of the technology and operational relationship between Customers and Mastercard. TAM team members must have a thorough understanding of the customers' business plans, strategic priorities, operational environment, and use of Mastercard products/services.
In addition, the TAM representative liaises with other cross-functional teams such as Product and Operations/Technology as new opportunities are identified, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system or product development needs, monitoring customer service quality, and ensuring flawless project execution by respective functional areas.
Role
- Engage Account Mangers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
- Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
- Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.
- Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers
- Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality
- Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes
- Build, grow, and manage operational and technical relationships with Customers
- Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities
- Act as escalation point during implementation of customer implementation projects to ensure customers' and Mastercard's needs are met.
- Grow and manage close strong working relationships with customer's executive and decision-making-level contacts.
- Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology
- Identify customer needs and communicate operational enhancements to relevant internal stakeholders
- Act as Trainer to deliver our Mastercard Academy content to customers
- Guides customers to ensure their compliance with all Mastercard technology enhancements and mandates
- Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems
- Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales
All About You
- Ability to work effectively across all segments of Mastercard and customers' organization.
- Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
- Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
- Extensive knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.
- Project management and implementation skills preferred
- Technology and operations related skills required
- Interpersonal and negotiation skills required.
- Strong analytical/problem solving and planning skills.
- Articulate and creative, adept at delivering presentation to executive level audiences.
- Must possess solid knowledge of business drivers, technology solutions and players, best practices employed across all stakeholders, Mastercard products & rules, and competitor solutions, and regulatory implications
- Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Technology Account Management
Overview
The Technology Account Management (TAM) role, focuses on external partners, is aligned with both Mastercard account management & cross-functional teams. TAM team members are responsible for all aspects of the technology and operational relationship between Customers and Mastercard. TAM team members must have a thorough understanding of the customers' business plans, strategic priorities, operational environment, and use of Mastercard products/services.
In addition, the TAM representative liaises with other cross-functional teams such as Product and Operations/Technology as new opportunities are identified, or capabilities leveraged. Ongoing responsibilities may include defining & initiating new system or product development needs, monitoring customer service quality, and ensuring flawless project execution by respective functional areas.
Role
- Engage Account Mangers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.
- Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met
- Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.
- Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers
- Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality
- Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes
- Build, grow, and manage operational and technical relationships with Customers
- Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities
- Act as escalation point during implementation of customer implementation projects to ensure customers' and Mastercard's needs are met.
- Grow and manage close strong working relationships with customer's executive and decision-making-level contacts.
- Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology
- Identify customer needs and communicate operational enhancements to relevant internal stakeholders
- Act as Trainer to deliver our Mastercard Academy content to customers
- Guides customers to ensure their compliance with all Mastercard technology enhancements and mandates
- Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems
- Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales
All About You
- Ability to work effectively across all segments of Mastercard and customers' organization.
- Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.
- Ability to grasp technology details and translate them into solutions and/or to address business opportunities.
- Extensive knowledge of credit and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.
- Project management and implementation skills preferred
- Technology and operations related skills required
- Interpersonal and negotiation skills required.
- Strong analytical/problem solving and planning skills.
- Articulate and creative, adept at delivering presentation to executive level audiences.
- Must possess solid knowledge of business drivers, technology solutions and players, best practices employed across all stakeholders, Mastercard products & rules, and competitor solutions, and regulatory implications
- Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
0
Director of Event Technology
Melbourne, Victoria
Encore
Posted 12 days ago
Job Viewed
Job Description
Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire.
At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers' journey to success.
With our "Great Place To Work "certification, we offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you're ready to be part of a team that's shaping the future of events and make a meaningful impact, apply now and let's transform events together.
**The Opportunity**
As a Director of Event Technology at Encore, you will have imagination and curiosity to bring events to life. Your primary responsibility will revolve around cultivating a robust and collaborative relationship between our dedicated onsite team and venue management. The service provided will be highly professional with a view to timeliness, appropriate conduct and effective cost management of human resources and services as well as the P&L, to ensure the profitability of the Encore activities in the venue.
**Core Responsibilities**
+ Ensure the efficient and safe running of event staging services within the venues
+ Build and maintain relationship with venues and clients to ensure successful client relations and smooth running of all events
+ Educate and advise clients and venue staff alike on the most appropriate audio-visual equipment, digital options and the necessary crew to best meet their presentation needs and budget
+ Maintain and disseminate crew rosters and schedules
+ Inform the appropriate people of any areas of concern so that problems with equipment, crew, venue staff or clients can be rectified in a timely manner
+ Identify opportunities to increase the profitable revenue in applicable venue
+ Seek out opportunities for operational improvements
+ Provide coaching and mentoring to develop and optimise individual and team capability
**Your Background**
+ Prior experience in the events/sales environment
+ Relevant experience in AV
+ Excellent planning, organisational, time management & account management skills
+ Strong sales and business acumen, track record in managing a high performing sales team within a third party venue
+ Ability to foster meaningful business relationships
+ Prior experience in rostering and cost management
+ Qualification in Hospitality or Events is highly regarded
**Why Join Us?**
Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers' and enjoy all the perks that we offer:
+ "Great Place To Work" certification, ensuring a supportive and engaging work environment
+ Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
+ Wellness initiatives to prioritise your physical and mental well-being
+ Ample opportunities for career progression and professional growth
+ Commitment to sustainability initiatives, contributing to a greener future
+ Salary packaging options
_At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant. If you fit some of the requirements but not all, we encourage you to apply and have a chat with our team to learn more about this opportunity._
This is an onsite Position
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers' journey to success.
With our "Great Place To Work "certification, we offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you're ready to be part of a team that's shaping the future of events and make a meaningful impact, apply now and let's transform events together.
**The Opportunity**
As a Director of Event Technology at Encore, you will have imagination and curiosity to bring events to life. Your primary responsibility will revolve around cultivating a robust and collaborative relationship between our dedicated onsite team and venue management. The service provided will be highly professional with a view to timeliness, appropriate conduct and effective cost management of human resources and services as well as the P&L, to ensure the profitability of the Encore activities in the venue.
**Core Responsibilities**
+ Ensure the efficient and safe running of event staging services within the venues
+ Build and maintain relationship with venues and clients to ensure successful client relations and smooth running of all events
+ Educate and advise clients and venue staff alike on the most appropriate audio-visual equipment, digital options and the necessary crew to best meet their presentation needs and budget
+ Maintain and disseminate crew rosters and schedules
+ Inform the appropriate people of any areas of concern so that problems with equipment, crew, venue staff or clients can be rectified in a timely manner
+ Identify opportunities to increase the profitable revenue in applicable venue
+ Seek out opportunities for operational improvements
+ Provide coaching and mentoring to develop and optimise individual and team capability
**Your Background**
+ Prior experience in the events/sales environment
+ Relevant experience in AV
+ Excellent planning, organisational, time management & account management skills
+ Strong sales and business acumen, track record in managing a high performing sales team within a third party venue
+ Ability to foster meaningful business relationships
+ Prior experience in rostering and cost management
+ Qualification in Hospitality or Events is highly regarded
**Why Join Us?**
Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers' and enjoy all the perks that we offer:
+ "Great Place To Work" certification, ensuring a supportive and engaging work environment
+ Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
+ Wellness initiatives to prioritise your physical and mental well-being
+ Ample opportunities for career progression and professional growth
+ Commitment to sustainability initiatives, contributing to a greener future
+ Salary packaging options
_At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant. If you fit some of the requirements but not all, we encourage you to apply and have a chat with our team to learn more about this opportunity._
This is an onsite Position
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
This advertiser has chosen not to accept applicants from your region.
1
Sales Director - Sustainable Technology Solutions
Perth, Western Australia
Honeywell
Posted 23 days ago
Job Viewed
Job Description
**THE FUTURE IS WHAT WE MAKE IT.**
**_Sales Director - Honeywell UOP - Sustainable Technology solutions_**
**_Kuala Lumpur, Malaysia_**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
We have an opportunity for a Sales Director to join Honeywell Sustainable Technology Solutions (STS) during this exciting time of expansion for our business
This role is a primary customer interface responsible for the development of new business and new relationships in pursuit of growth for Honeywell across our full portfolio of Sustainable Technology Solutions - including Renewable Fuels, Advanced Plastics Recycling, Carbon Capture and Blue Hydrogen technologies, leveraging our broad suite of offerings. The role disseminates key messages, initiatives, and information on the value Honeywell brings to both self-identified and assigned customers, opportunities, and solutions.
Use your knowledge of customers, industry and competition to identify and pursue opportunities for growth for Honeywell's Sustainable Technologies business. You will develop a strategy to gain new customers and to identify opportunities at our existing customer base to introduce new ways to deploy our technologies to build a robust sales pipeline across the region. You will partner closely with various functions of Honeywell and industry to create a roadmap, which will include building strategic customer relationships, joint ventures, partnerships, and developing other critical alliances.
As a key member of the Sales/BD team you will use your commercial experience and technical knowledge to develop the market and work closely with the sales organization to deliver successful outcomes to grow the STS business. You will develop appropriate market stakeholder relationships including country regulatory agencies, upstream / midstream and downstream operators, sequestration hub developers, EPCs and local partners as required to successfully position Honeywell solutions. Moreover, you will act as a business partner with potential customers, establishing relationships & maximizing the business potential for both parties.
**Key Responsibilities:**
+ Develop customer relationships with companies looking to deploy STS solutions
+ Calling at all levels, including senior levels, of target customer organizations; engaging early with customer that are seeking technologies related to carbon capture
+ Lead Sustainable Technologies Business Development activities for the region.
+ Partner with sales to negotiate and close transactions
+ Acts as an advisor/consultant to understand customers unmet needs
+ Be able to hold technical and economic plastics circularity discussions with end users
+ Continuously identifying new sales opportunities and focusing on providing consultative support by building value propositions for solutions into the account
+ Managing and building customer contacts, serving as Honeywell's ambassador in the APAC marketplace.
+ Regional focal point for relationship strategies, account and sales plans, proposal strategies, and contract negotiations. Liaise with Global STS Business Development Manager and Business Team on all pursuits and negotiations
+ Accountable for/lead team through opportunity assessment and development process through NDA, project assessment, credit/risk review, commercial and financial diligence & compliance review
+ Responsible for motivating others; providing strategic vision for growth in this new space while driving self and others for positive business results for Honeywell and the customer
+ Support internal teams (Proposal/Technical Solution Consultants/Line of Business) by offering market & competitive insights and help develop compelling value proposition
+ Relentless drive to excel in all aspects (be it internal reporting or shaping sharp well thought out proposals/pitch to customers)
+ Participating in conferences, fairs, industry events, meetings and networking
**Key Experience & Capabilities:**
+ Bachelor's degree
+ Minimum 15 years of business development, sales and/or technology experience
+ Broad knowledge of refining, petrochemicals and gas processing (including renewable fuels, carbon capture and hydrogen production) technologies
+ Experience in Business Development with a hunter's attitude
+ Financial awareness of the levers that can be applied to make project feasible
+ Efficient communicator, with a high level of interpersonal skills, ability to present to audiences
+ Fast thinker, ability to process & connect disparate data to create a well-articulated pitch
+ Experience navigating complex sales cycle and negotiations
+ Customer obsession a must
+ Excellent storyteller, takes ownership, simplifies problem and is curious to learn
+ Customer engagement at senior levels; building long-term strategic and executive relationships
+ Ambitious, self-motivated, hardworking, results orientated, problem solver with a positive outlook and a clear focus on driving profit
+ Cross selling and consultative selling - experience with collaborating across both client and own organization to drive a One-Honeywell approach
+ Willingness to travel globally (>30 %)
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
**_Sales Director - Honeywell UOP - Sustainable Technology solutions_**
**_Kuala Lumpur, Malaysia_**
Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.
**Make the Best You.**
Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrate achievements.
**Join Us and Make an Impact.**
We have an opportunity for a Sales Director to join Honeywell Sustainable Technology Solutions (STS) during this exciting time of expansion for our business
This role is a primary customer interface responsible for the development of new business and new relationships in pursuit of growth for Honeywell across our full portfolio of Sustainable Technology Solutions - including Renewable Fuels, Advanced Plastics Recycling, Carbon Capture and Blue Hydrogen technologies, leveraging our broad suite of offerings. The role disseminates key messages, initiatives, and information on the value Honeywell brings to both self-identified and assigned customers, opportunities, and solutions.
Use your knowledge of customers, industry and competition to identify and pursue opportunities for growth for Honeywell's Sustainable Technologies business. You will develop a strategy to gain new customers and to identify opportunities at our existing customer base to introduce new ways to deploy our technologies to build a robust sales pipeline across the region. You will partner closely with various functions of Honeywell and industry to create a roadmap, which will include building strategic customer relationships, joint ventures, partnerships, and developing other critical alliances.
As a key member of the Sales/BD team you will use your commercial experience and technical knowledge to develop the market and work closely with the sales organization to deliver successful outcomes to grow the STS business. You will develop appropriate market stakeholder relationships including country regulatory agencies, upstream / midstream and downstream operators, sequestration hub developers, EPCs and local partners as required to successfully position Honeywell solutions. Moreover, you will act as a business partner with potential customers, establishing relationships & maximizing the business potential for both parties.
**Key Responsibilities:**
+ Develop customer relationships with companies looking to deploy STS solutions
+ Calling at all levels, including senior levels, of target customer organizations; engaging early with customer that are seeking technologies related to carbon capture
+ Lead Sustainable Technologies Business Development activities for the region.
+ Partner with sales to negotiate and close transactions
+ Acts as an advisor/consultant to understand customers unmet needs
+ Be able to hold technical and economic plastics circularity discussions with end users
+ Continuously identifying new sales opportunities and focusing on providing consultative support by building value propositions for solutions into the account
+ Managing and building customer contacts, serving as Honeywell's ambassador in the APAC marketplace.
+ Regional focal point for relationship strategies, account and sales plans, proposal strategies, and contract negotiations. Liaise with Global STS Business Development Manager and Business Team on all pursuits and negotiations
+ Accountable for/lead team through opportunity assessment and development process through NDA, project assessment, credit/risk review, commercial and financial diligence & compliance review
+ Responsible for motivating others; providing strategic vision for growth in this new space while driving self and others for positive business results for Honeywell and the customer
+ Support internal teams (Proposal/Technical Solution Consultants/Line of Business) by offering market & competitive insights and help develop compelling value proposition
+ Relentless drive to excel in all aspects (be it internal reporting or shaping sharp well thought out proposals/pitch to customers)
+ Participating in conferences, fairs, industry events, meetings and networking
**Key Experience & Capabilities:**
+ Bachelor's degree
+ Minimum 15 years of business development, sales and/or technology experience
+ Broad knowledge of refining, petrochemicals and gas processing (including renewable fuels, carbon capture and hydrogen production) technologies
+ Experience in Business Development with a hunter's attitude
+ Financial awareness of the levers that can be applied to make project feasible
+ Efficient communicator, with a high level of interpersonal skills, ability to present to audiences
+ Fast thinker, ability to process & connect disparate data to create a well-articulated pitch
+ Experience navigating complex sales cycle and negotiations
+ Customer obsession a must
+ Excellent storyteller, takes ownership, simplifies problem and is curious to learn
+ Customer engagement at senior levels; building long-term strategic and executive relationships
+ Ambitious, self-motivated, hardworking, results orientated, problem solver with a positive outlook and a clear focus on driving profit
+ Cross selling and consultative selling - experience with collaborating across both client and own organization to drive a One-Honeywell approach
+ Willingness to travel globally (>30 %)
**Who We Are**
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950's, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell: More**
Our focus at Honeywell is innovation that drives business, improves the bottom line and creates solutions for our customers and communities around the world. There's a lot for you to discover. Our solutions, our case studies, our #Futureshapers, and so much more.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
For more information on how we process your information in the job application process, please refer to honeywell.com/us/en/privacy-statement .
If a disability prevents you from applying for a job through our website, e-mail No other requests will be acknowledged.
**Copyright © 2024 Honeywell International Inc.**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
This advertiser has chosen not to accept applicants from your region.
2
Program Director
Brisbane, Queensland
Microsoft Corporation
Posted 2 days ago
Job Viewed
Job Description
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world.
We are currently seeking an experienced **Program Director** to join the **AI Business Solutions** team, where you'll lead strategic initiatives, drive customer success, and help shape the future of AI-powered business transformation across Australia and New Zealand.
**Responsibilities**
**Account Delivery Management**
+ Oversees customer obligations across the delivery lifecycle: envisioning, solution development, planning, cloud usage, and delivery.
+ Leads or participates in steering committees with strategic customers to track delivery success.
+ Supports consumption goals by identifying blockers and enabling internal teams to maximize customer value.
+ Holds accountability for project delivery forecasting.
+ Partners with Sales on contract setup, compliance, and execution from deal approval to invoicing.
+ Manages project budgets, profitability, and risk.
+ Maintains stakeholder relationships to ensure service delivery is on track and issues are proactively managed.
+ Communicates delivery status to customer stakeholders.
**Intellectual Property (IP)**
+ Researches and shares IP, recommends improvements, and submits new IP.
+ Enforces reuse of processes and artifacts across the team.
**Relationship Development**
+ Builds partnerships with customer stakeholders using broad technical expertise.
+ Manages escalations with tailored actions and leverages internal networks to influence and resolve issues.
+ Drives customer satisfaction by analyzing feedback and acting as the voice of the customer.
+ Leads Success Expectation discussions and monitors customer experience.
+ Ensures compliance with project and customer standards, manages complexities, and promotes knowledge sharing.
**Initiation**
+ Leads initiation for medium-complexity projects and supports high-complexity ones.
+ Secures resources, qualifies partners, and creates work breakdown structures.
+ Balances resource needs across projects and collaborates with global teams for integrated planning.
**Contracting**
+ Manages contracting for customer and partner resources: briefing, interviewing, onboarding.
+ Supports fixed-fee negotiations and oversees amendments, delivery acceptance, proof of delivery, and invoicing.
**Presales**
+ Supports presales for medium-impact projects by articulating business value and assessing feasibility.
+ Reviews scope and helps develop SOWs, WBSs, estimates, and risk assessments.
**Planning**
+ Creates detailed project plans for medium-complexity projects or supports high-complexity ones.
+ Aligns Microsoft and customer schedules, manages dependencies, and uses planning tools.
+ Sets clear expectations and leads kick-off meetings.
+ Engages stakeholders and subject matter experts in holistic planning.
**Monitoring and Controlling**
+ Oversees project metrics and ensures KPI adherence.
+ Provides strategic direction throughout the lifecycle.
+ Manages risks and issues using technical knowledge and experience.
+ Contributes to recovery efforts and ensures tools are updated.
+ Ensures quality and timely deliverables using benchmarking and analysis.
+ Manages change control proactively and tests processes before formal initiation.
+ Handles project finances, balancing funding and resources, aiming to reduce cost and improve margins.
+ Communicates project health, issues, and financials to stakeholders and tracks deliverables.
**Closure**
+ Ensures timely project closure: sign-offs, system updates, and data deletion.
+ Drives process improvement through lessons learned, IP contributions, performance feedback, and closeout interviews.
+ Mentors peers and contributes to team-wide knowledge sharing.
**Business Growth**
+ Owns financial health of projects: revenue, forecasting, cost, and capacity planning.
+ Identifies opportunities to accelerate consumption and delivery.
+ Manages backlog risk and drives incremental business.
+ Engages in deal structuring and supports rhythm of business and CFO forecasting.
+ Promotes cloud consumption and follows up on strategic and operational opportunities.
**Other**
+ Embody our culture and values
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in related field AND 10+ years' experience in project management and proven track record leading large business transformation programs.
+ Experience in managing complex ERP and CRM business transformation program
+ Strong stakeholder and communications management skills and solid experience in dealing with senior executive teams
**Additional or Preferred Qualifications**
+ Strong preference for experience with Dynamics 365.
+ Open to candidates with similar experience using competing technologies (e.g., SAP).
+ Project Management Professional (PMP) certification.
+ 4+ years financial management experience.
+ Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
We are currently seeking an experienced **Program Director** to join the **AI Business Solutions** team, where you'll lead strategic initiatives, drive customer success, and help shape the future of AI-powered business transformation across Australia and New Zealand.
**Responsibilities**
**Account Delivery Management**
+ Oversees customer obligations across the delivery lifecycle: envisioning, solution development, planning, cloud usage, and delivery.
+ Leads or participates in steering committees with strategic customers to track delivery success.
+ Supports consumption goals by identifying blockers and enabling internal teams to maximize customer value.
+ Holds accountability for project delivery forecasting.
+ Partners with Sales on contract setup, compliance, and execution from deal approval to invoicing.
+ Manages project budgets, profitability, and risk.
+ Maintains stakeholder relationships to ensure service delivery is on track and issues are proactively managed.
+ Communicates delivery status to customer stakeholders.
**Intellectual Property (IP)**
+ Researches and shares IP, recommends improvements, and submits new IP.
+ Enforces reuse of processes and artifacts across the team.
**Relationship Development**
+ Builds partnerships with customer stakeholders using broad technical expertise.
+ Manages escalations with tailored actions and leverages internal networks to influence and resolve issues.
+ Drives customer satisfaction by analyzing feedback and acting as the voice of the customer.
+ Leads Success Expectation discussions and monitors customer experience.
+ Ensures compliance with project and customer standards, manages complexities, and promotes knowledge sharing.
**Initiation**
+ Leads initiation for medium-complexity projects and supports high-complexity ones.
+ Secures resources, qualifies partners, and creates work breakdown structures.
+ Balances resource needs across projects and collaborates with global teams for integrated planning.
**Contracting**
+ Manages contracting for customer and partner resources: briefing, interviewing, onboarding.
+ Supports fixed-fee negotiations and oversees amendments, delivery acceptance, proof of delivery, and invoicing.
**Presales**
+ Supports presales for medium-impact projects by articulating business value and assessing feasibility.
+ Reviews scope and helps develop SOWs, WBSs, estimates, and risk assessments.
**Planning**
+ Creates detailed project plans for medium-complexity projects or supports high-complexity ones.
+ Aligns Microsoft and customer schedules, manages dependencies, and uses planning tools.
+ Sets clear expectations and leads kick-off meetings.
+ Engages stakeholders and subject matter experts in holistic planning.
**Monitoring and Controlling**
+ Oversees project metrics and ensures KPI adherence.
+ Provides strategic direction throughout the lifecycle.
+ Manages risks and issues using technical knowledge and experience.
+ Contributes to recovery efforts and ensures tools are updated.
+ Ensures quality and timely deliverables using benchmarking and analysis.
+ Manages change control proactively and tests processes before formal initiation.
+ Handles project finances, balancing funding and resources, aiming to reduce cost and improve margins.
+ Communicates project health, issues, and financials to stakeholders and tracks deliverables.
**Closure**
+ Ensures timely project closure: sign-offs, system updates, and data deletion.
+ Drives process improvement through lessons learned, IP contributions, performance feedback, and closeout interviews.
+ Mentors peers and contributes to team-wide knowledge sharing.
**Business Growth**
+ Owns financial health of projects: revenue, forecasting, cost, and capacity planning.
+ Identifies opportunities to accelerate consumption and delivery.
+ Manages backlog risk and drives incremental business.
+ Engages in deal structuring and supports rhythm of business and CFO forecasting.
+ Promotes cloud consumption and follows up on strategic and operational opportunities.
**Other**
+ Embody our culture and values
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in related field AND 10+ years' experience in project management and proven track record leading large business transformation programs.
+ Experience in managing complex ERP and CRM business transformation program
+ Strong stakeholder and communications management skills and solid experience in dealing with senior executive teams
**Additional or Preferred Qualifications**
+ Strong preference for experience with Dynamics 365.
+ Open to candidates with similar experience using competing technologies (e.g., SAP).
+ Project Management Professional (PMP) certification.
+ 4+ years financial management experience.
+ Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
3
Program Director
Sydney, New South Wales
Microsoft Corporation
Posted 2 days ago
Job Viewed
Job Description
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world.
We are currently seeking an experienced **Program Director** to join the **AI Business Solutions** team, where you'll lead strategic initiatives, drive customer success, and help shape the future of AI-powered business transformation across Australia and New Zealand.
**Responsibilities**
**Account Delivery Management**
+ Oversees customer obligations across the delivery lifecycle: envisioning, solution development, planning, cloud usage, and delivery.
+ Leads or participates in steering committees with strategic customers to track delivery success.
+ Supports consumption goals by identifying blockers and enabling internal teams to maximize customer value.
+ Holds accountability for project delivery forecasting.
+ Partners with Sales on contract setup, compliance, and execution from deal approval to invoicing.
+ Manages project budgets, profitability, and risk.
+ Maintains stakeholder relationships to ensure service delivery is on track and issues are proactively managed.
+ Communicates delivery status to customer stakeholders.
**Intellectual Property (IP)**
+ Researches and shares IP, recommends improvements, and submits new IP.
+ Enforces reuse of processes and artifacts across the team.
**Relationship Development**
+ Builds partnerships with customer stakeholders using broad technical expertise.
+ Manages escalations with tailored actions and leverages internal networks to influence and resolve issues.
+ Drives customer satisfaction by analyzing feedback and acting as the voice of the customer.
+ Leads Success Expectation discussions and monitors customer experience.
+ Ensures compliance with project and customer standards, manages complexities, and promotes knowledge sharing.
**Initiation**
+ Leads initiation for medium-complexity projects and supports high-complexity ones.
+ Secures resources, qualifies partners, and creates work breakdown structures.
+ Balances resource needs across projects and collaborates with global teams for integrated planning.
**Contracting**
+ Manages contracting for customer and partner resources: briefing, interviewing, onboarding.
+ Supports fixed-fee negotiations and oversees amendments, delivery acceptance, proof of delivery, and invoicing.
**Presales**
+ Supports presales for medium-impact projects by articulating business value and assessing feasibility.
+ Reviews scope and helps develop SOWs, WBSs, estimates, and risk assessments.
**Planning**
+ Creates detailed project plans for medium-complexity projects or supports high-complexity ones.
+ Aligns Microsoft and customer schedules, manages dependencies, and uses planning tools.
+ Sets clear expectations and leads kick-off meetings.
+ Engages stakeholders and subject matter experts in holistic planning.
**Monitoring and Controlling**
+ Oversees project metrics and ensures KPI adherence.
+ Provides strategic direction throughout the lifecycle.
+ Manages risks and issues using technical knowledge and experience.
+ Contributes to recovery efforts and ensures tools are updated.
+ Ensures quality and timely deliverables using benchmarking and analysis.
+ Manages change control proactively and tests processes before formal initiation.
+ Handles project finances, balancing funding and resources, aiming to reduce cost and improve margins.
+ Communicates project health, issues, and financials to stakeholders and tracks deliverables.
**Closure**
+ Ensures timely project closure: sign-offs, system updates, and data deletion.
+ Drives process improvement through lessons learned, IP contributions, performance feedback, and closeout interviews.
+ Mentors peers and contributes to team-wide knowledge sharing.
**Business Growth**
+ Owns financial health of projects: revenue, forecasting, cost, and capacity planning.
+ Identifies opportunities to accelerate consumption and delivery.
+ Manages backlog risk and drives incremental business.
+ Engages in deal structuring and supports rhythm of business and CFO forecasting.
+ Promotes cloud consumption and follows up on strategic and operational opportunities.
**Other**
+ Embody our culture and values
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in related field AND 10+ years' experience in project management and proven track record leading large business transformation programs.
+ Experience in managing complex ERP and CRM business transformation program
+ Strong stakeholder and communications management skills and solid experience in dealing with senior executive teams
**Additional or Preferred Qualifications**
+ Strong preference for experience with Dynamics 365.
+ Open to candidates with similar experience using competing technologies (e.g., SAP).
+ Project Management Professional (PMP) certification.
+ 4+ years financial management experience.
+ Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
We are currently seeking an experienced **Program Director** to join the **AI Business Solutions** team, where you'll lead strategic initiatives, drive customer success, and help shape the future of AI-powered business transformation across Australia and New Zealand.
**Responsibilities**
**Account Delivery Management**
+ Oversees customer obligations across the delivery lifecycle: envisioning, solution development, planning, cloud usage, and delivery.
+ Leads or participates in steering committees with strategic customers to track delivery success.
+ Supports consumption goals by identifying blockers and enabling internal teams to maximize customer value.
+ Holds accountability for project delivery forecasting.
+ Partners with Sales on contract setup, compliance, and execution from deal approval to invoicing.
+ Manages project budgets, profitability, and risk.
+ Maintains stakeholder relationships to ensure service delivery is on track and issues are proactively managed.
+ Communicates delivery status to customer stakeholders.
**Intellectual Property (IP)**
+ Researches and shares IP, recommends improvements, and submits new IP.
+ Enforces reuse of processes and artifacts across the team.
**Relationship Development**
+ Builds partnerships with customer stakeholders using broad technical expertise.
+ Manages escalations with tailored actions and leverages internal networks to influence and resolve issues.
+ Drives customer satisfaction by analyzing feedback and acting as the voice of the customer.
+ Leads Success Expectation discussions and monitors customer experience.
+ Ensures compliance with project and customer standards, manages complexities, and promotes knowledge sharing.
**Initiation**
+ Leads initiation for medium-complexity projects and supports high-complexity ones.
+ Secures resources, qualifies partners, and creates work breakdown structures.
+ Balances resource needs across projects and collaborates with global teams for integrated planning.
**Contracting**
+ Manages contracting for customer and partner resources: briefing, interviewing, onboarding.
+ Supports fixed-fee negotiations and oversees amendments, delivery acceptance, proof of delivery, and invoicing.
**Presales**
+ Supports presales for medium-impact projects by articulating business value and assessing feasibility.
+ Reviews scope and helps develop SOWs, WBSs, estimates, and risk assessments.
**Planning**
+ Creates detailed project plans for medium-complexity projects or supports high-complexity ones.
+ Aligns Microsoft and customer schedules, manages dependencies, and uses planning tools.
+ Sets clear expectations and leads kick-off meetings.
+ Engages stakeholders and subject matter experts in holistic planning.
**Monitoring and Controlling**
+ Oversees project metrics and ensures KPI adherence.
+ Provides strategic direction throughout the lifecycle.
+ Manages risks and issues using technical knowledge and experience.
+ Contributes to recovery efforts and ensures tools are updated.
+ Ensures quality and timely deliverables using benchmarking and analysis.
+ Manages change control proactively and tests processes before formal initiation.
+ Handles project finances, balancing funding and resources, aiming to reduce cost and improve margins.
+ Communicates project health, issues, and financials to stakeholders and tracks deliverables.
**Closure**
+ Ensures timely project closure: sign-offs, system updates, and data deletion.
+ Drives process improvement through lessons learned, IP contributions, performance feedback, and closeout interviews.
+ Mentors peers and contributes to team-wide knowledge sharing.
**Business Growth**
+ Owns financial health of projects: revenue, forecasting, cost, and capacity planning.
+ Identifies opportunities to accelerate consumption and delivery.
+ Manages backlog risk and drives incremental business.
+ Engages in deal structuring and supports rhythm of business and CFO forecasting.
+ Promotes cloud consumption and follows up on strategic and operational opportunities.
**Other**
+ Embody our culture and values
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in related field AND 10+ years' experience in project management and proven track record leading large business transformation programs.
+ Experience in managing complex ERP and CRM business transformation program
+ Strong stakeholder and communications management skills and solid experience in dealing with senior executive teams
**Additional or Preferred Qualifications**
+ Strong preference for experience with Dynamics 365.
+ Open to candidates with similar experience using competing technologies (e.g., SAP).
+ Project Management Professional (PMP) certification.
+ 4+ years financial management experience.
+ Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
4
Program Director
Canberra, Australian Capital Territory
Microsoft Corporation
Posted 2 days ago
Job Viewed
Job Description
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world.
We are currently seeking an experienced **Program Director** to join the **AI Business Solutions** team, where you'll lead strategic initiatives, drive customer success, and help shape the future of AI-powered business transformation across Australia and New Zealand.
**Responsibilities**
**Account Delivery Management**
+ Oversees customer obligations across the delivery lifecycle: envisioning, solution development, planning, cloud usage, and delivery.
+ Leads or participates in steering committees with strategic customers to track delivery success.
+ Supports consumption goals by identifying blockers and enabling internal teams to maximize customer value.
+ Holds accountability for project delivery forecasting.
+ Partners with Sales on contract setup, compliance, and execution from deal approval to invoicing.
+ Manages project budgets, profitability, and risk.
+ Maintains stakeholder relationships to ensure service delivery is on track and issues are proactively managed.
+ Communicates delivery status to customer stakeholders.
**Intellectual Property (IP)**
+ Researches and shares IP, recommends improvements, and submits new IP.
+ Enforces reuse of processes and artifacts across the team.
**Relationship Development**
+ Builds partnerships with customer stakeholders using broad technical expertise.
+ Manages escalations with tailored actions and leverages internal networks to influence and resolve issues.
+ Drives customer satisfaction by analyzing feedback and acting as the voice of the customer.
+ Leads Success Expectation discussions and monitors customer experience.
+ Ensures compliance with project and customer standards, manages complexities, and promotes knowledge sharing.
**Initiation**
+ Leads initiation for medium-complexity projects and supports high-complexity ones.
+ Secures resources, qualifies partners, and creates work breakdown structures.
+ Balances resource needs across projects and collaborates with global teams for integrated planning.
**Contracting**
+ Manages contracting for customer and partner resources: briefing, interviewing, onboarding.
+ Supports fixed-fee negotiations and oversees amendments, delivery acceptance, proof of delivery, and invoicing.
**Presales**
+ Supports presales for medium-impact projects by articulating business value and assessing feasibility.
+ Reviews scope and helps develop SOWs, WBSs, estimates, and risk assessments.
**Planning**
+ Creates detailed project plans for medium-complexity projects or supports high-complexity ones.
+ Aligns Microsoft and customer schedules, manages dependencies, and uses planning tools.
+ Sets clear expectations and leads kick-off meetings.
+ Engages stakeholders and subject matter experts in holistic planning.
**Monitoring and Controlling**
+ Oversees project metrics and ensures KPI adherence.
+ Provides strategic direction throughout the lifecycle.
+ Manages risks and issues using technical knowledge and experience.
+ Contributes to recovery efforts and ensures tools are updated.
+ Ensures quality and timely deliverables using benchmarking and analysis.
+ Manages change control proactively and tests processes before formal initiation.
+ Handles project finances, balancing funding and resources, aiming to reduce cost and improve margins.
+ Communicates project health, issues, and financials to stakeholders and tracks deliverables.
**Closure**
+ Ensures timely project closure: sign-offs, system updates, and data deletion.
+ Drives process improvement through lessons learned, IP contributions, performance feedback, and closeout interviews.
+ Mentors peers and contributes to team-wide knowledge sharing.
**Business Growth**
+ Owns financial health of projects: revenue, forecasting, cost, and capacity planning.
+ Identifies opportunities to accelerate consumption and delivery.
+ Manages backlog risk and drives incremental business.
+ Engages in deal structuring and supports rhythm of business and CFO forecasting.
+ Promotes cloud consumption and follows up on strategic and operational opportunities.
**Other**
+ Embody our culture and values
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in related field AND 10+ years' experience in project management and proven track record leading large business transformation programs.
+ Experience in managing complex ERP and CRM business transformation program
+ Strong stakeholder and communications management skills and solid experience in dealing with senior executive teams
**Additional or Preferred Qualifications**
+ Strong preference for experience with Dynamics 365.
+ Open to candidates with similar experience using competing technologies (e.g., SAP).
+ Project Management Professional (PMP) certification.
+ 4+ years financial management experience.
+ Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
We are currently seeking an experienced **Program Director** to join the **AI Business Solutions** team, where you'll lead strategic initiatives, drive customer success, and help shape the future of AI-powered business transformation across Australia and New Zealand.
**Responsibilities**
**Account Delivery Management**
+ Oversees customer obligations across the delivery lifecycle: envisioning, solution development, planning, cloud usage, and delivery.
+ Leads or participates in steering committees with strategic customers to track delivery success.
+ Supports consumption goals by identifying blockers and enabling internal teams to maximize customer value.
+ Holds accountability for project delivery forecasting.
+ Partners with Sales on contract setup, compliance, and execution from deal approval to invoicing.
+ Manages project budgets, profitability, and risk.
+ Maintains stakeholder relationships to ensure service delivery is on track and issues are proactively managed.
+ Communicates delivery status to customer stakeholders.
**Intellectual Property (IP)**
+ Researches and shares IP, recommends improvements, and submits new IP.
+ Enforces reuse of processes and artifacts across the team.
**Relationship Development**
+ Builds partnerships with customer stakeholders using broad technical expertise.
+ Manages escalations with tailored actions and leverages internal networks to influence and resolve issues.
+ Drives customer satisfaction by analyzing feedback and acting as the voice of the customer.
+ Leads Success Expectation discussions and monitors customer experience.
+ Ensures compliance with project and customer standards, manages complexities, and promotes knowledge sharing.
**Initiation**
+ Leads initiation for medium-complexity projects and supports high-complexity ones.
+ Secures resources, qualifies partners, and creates work breakdown structures.
+ Balances resource needs across projects and collaborates with global teams for integrated planning.
**Contracting**
+ Manages contracting for customer and partner resources: briefing, interviewing, onboarding.
+ Supports fixed-fee negotiations and oversees amendments, delivery acceptance, proof of delivery, and invoicing.
**Presales**
+ Supports presales for medium-impact projects by articulating business value and assessing feasibility.
+ Reviews scope and helps develop SOWs, WBSs, estimates, and risk assessments.
**Planning**
+ Creates detailed project plans for medium-complexity projects or supports high-complexity ones.
+ Aligns Microsoft and customer schedules, manages dependencies, and uses planning tools.
+ Sets clear expectations and leads kick-off meetings.
+ Engages stakeholders and subject matter experts in holistic planning.
**Monitoring and Controlling**
+ Oversees project metrics and ensures KPI adherence.
+ Provides strategic direction throughout the lifecycle.
+ Manages risks and issues using technical knowledge and experience.
+ Contributes to recovery efforts and ensures tools are updated.
+ Ensures quality and timely deliverables using benchmarking and analysis.
+ Manages change control proactively and tests processes before formal initiation.
+ Handles project finances, balancing funding and resources, aiming to reduce cost and improve margins.
+ Communicates project health, issues, and financials to stakeholders and tracks deliverables.
**Closure**
+ Ensures timely project closure: sign-offs, system updates, and data deletion.
+ Drives process improvement through lessons learned, IP contributions, performance feedback, and closeout interviews.
+ Mentors peers and contributes to team-wide knowledge sharing.
**Business Growth**
+ Owns financial health of projects: revenue, forecasting, cost, and capacity planning.
+ Identifies opportunities to accelerate consumption and delivery.
+ Manages backlog risk and drives incremental business.
+ Engages in deal structuring and supports rhythm of business and CFO forecasting.
+ Promotes cloud consumption and follows up on strategic and operational opportunities.
**Other**
+ Embody our culture and values
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in related field AND 10+ years' experience in project management and proven track record leading large business transformation programs.
+ Experience in managing complex ERP and CRM business transformation program
+ Strong stakeholder and communications management skills and solid experience in dealing with senior executive teams
**Additional or Preferred Qualifications**
+ Strong preference for experience with Dynamics 365.
+ Open to candidates with similar experience using competing technologies (e.g., SAP).
+ Project Management Professional (PMP) certification.
+ 4+ years financial management experience.
+ Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
5
Program Director
Melbourne, Victoria
Microsoft Corporation
Posted 2 days ago
Job Viewed
Job Description
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world.
We are currently seeking an experienced **Program Director** to join the **AI Business Solutions** team, where you'll lead strategic initiatives, drive customer success, and help shape the future of AI-powered business transformation across Australia and New Zealand.
**Responsibilities**
**Account Delivery Management**
+ Oversees customer obligations across the delivery lifecycle: envisioning, solution development, planning, cloud usage, and delivery.
+ Leads or participates in steering committees with strategic customers to track delivery success.
+ Supports consumption goals by identifying blockers and enabling internal teams to maximize customer value.
+ Holds accountability for project delivery forecasting.
+ Partners with Sales on contract setup, compliance, and execution from deal approval to invoicing.
+ Manages project budgets, profitability, and risk.
+ Maintains stakeholder relationships to ensure service delivery is on track and issues are proactively managed.
+ Communicates delivery status to customer stakeholders.
**Intellectual Property (IP)**
+ Researches and shares IP, recommends improvements, and submits new IP.
+ Enforces reuse of processes and artifacts across the team.
**Relationship Development**
+ Builds partnerships with customer stakeholders using broad technical expertise.
+ Manages escalations with tailored actions and leverages internal networks to influence and resolve issues.
+ Drives customer satisfaction by analyzing feedback and acting as the voice of the customer.
+ Leads Success Expectation discussions and monitors customer experience.
+ Ensures compliance with project and customer standards, manages complexities, and promotes knowledge sharing.
**Initiation**
+ Leads initiation for medium-complexity projects and supports high-complexity ones.
+ Secures resources, qualifies partners, and creates work breakdown structures.
+ Balances resource needs across projects and collaborates with global teams for integrated planning.
**Contracting**
+ Manages contracting for customer and partner resources: briefing, interviewing, onboarding.
+ Supports fixed-fee negotiations and oversees amendments, delivery acceptance, proof of delivery, and invoicing.
**Presales**
+ Supports presales for medium-impact projects by articulating business value and assessing feasibility.
+ Reviews scope and helps develop SOWs, WBSs, estimates, and risk assessments.
**Planning**
+ Creates detailed project plans for medium-complexity projects or supports high-complexity ones.
+ Aligns Microsoft and customer schedules, manages dependencies, and uses planning tools.
+ Sets clear expectations and leads kick-off meetings.
+ Engages stakeholders and subject matter experts in holistic planning.
**Monitoring and Controlling**
+ Oversees project metrics and ensures KPI adherence.
+ Provides strategic direction throughout the lifecycle.
+ Manages risks and issues using technical knowledge and experience.
+ Contributes to recovery efforts and ensures tools are updated.
+ Ensures quality and timely deliverables using benchmarking and analysis.
+ Manages change control proactively and tests processes before formal initiation.
+ Handles project finances, balancing funding and resources, aiming to reduce cost and improve margins.
+ Communicates project health, issues, and financials to stakeholders and tracks deliverables.
**Closure**
+ Ensures timely project closure: sign-offs, system updates, and data deletion.
+ Drives process improvement through lessons learned, IP contributions, performance feedback, and closeout interviews.
+ Mentors peers and contributes to team-wide knowledge sharing.
**Business Growth**
+ Owns financial health of projects: revenue, forecasting, cost, and capacity planning.
+ Identifies opportunities to accelerate consumption and delivery.
+ Manages backlog risk and drives incremental business.
+ Engages in deal structuring and supports rhythm of business and CFO forecasting.
+ Promotes cloud consumption and follows up on strategic and operational opportunities.
**Other**
+ Embody our culture and values
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in related field AND 10+ years' experience in project management and proven track record leading large business transformation programs.
+ Experience in managing complex ERP and CRM business transformation program
+ Strong stakeholder and communications management skills and solid experience in dealing with senior executive teams
**Additional or Preferred Qualifications**
+ Strong preference for experience with Dynamics 365.
+ Open to candidates with similar experience using competing technologies (e.g., SAP).
+ Project Management Professional (PMP) certification.
+ 4+ years financial management experience.
+ Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
We are currently seeking an experienced **Program Director** to join the **AI Business Solutions** team, where you'll lead strategic initiatives, drive customer success, and help shape the future of AI-powered business transformation across Australia and New Zealand.
**Responsibilities**
**Account Delivery Management**
+ Oversees customer obligations across the delivery lifecycle: envisioning, solution development, planning, cloud usage, and delivery.
+ Leads or participates in steering committees with strategic customers to track delivery success.
+ Supports consumption goals by identifying blockers and enabling internal teams to maximize customer value.
+ Holds accountability for project delivery forecasting.
+ Partners with Sales on contract setup, compliance, and execution from deal approval to invoicing.
+ Manages project budgets, profitability, and risk.
+ Maintains stakeholder relationships to ensure service delivery is on track and issues are proactively managed.
+ Communicates delivery status to customer stakeholders.
**Intellectual Property (IP)**
+ Researches and shares IP, recommends improvements, and submits new IP.
+ Enforces reuse of processes and artifacts across the team.
**Relationship Development**
+ Builds partnerships with customer stakeholders using broad technical expertise.
+ Manages escalations with tailored actions and leverages internal networks to influence and resolve issues.
+ Drives customer satisfaction by analyzing feedback and acting as the voice of the customer.
+ Leads Success Expectation discussions and monitors customer experience.
+ Ensures compliance with project and customer standards, manages complexities, and promotes knowledge sharing.
**Initiation**
+ Leads initiation for medium-complexity projects and supports high-complexity ones.
+ Secures resources, qualifies partners, and creates work breakdown structures.
+ Balances resource needs across projects and collaborates with global teams for integrated planning.
**Contracting**
+ Manages contracting for customer and partner resources: briefing, interviewing, onboarding.
+ Supports fixed-fee negotiations and oversees amendments, delivery acceptance, proof of delivery, and invoicing.
**Presales**
+ Supports presales for medium-impact projects by articulating business value and assessing feasibility.
+ Reviews scope and helps develop SOWs, WBSs, estimates, and risk assessments.
**Planning**
+ Creates detailed project plans for medium-complexity projects or supports high-complexity ones.
+ Aligns Microsoft and customer schedules, manages dependencies, and uses planning tools.
+ Sets clear expectations and leads kick-off meetings.
+ Engages stakeholders and subject matter experts in holistic planning.
**Monitoring and Controlling**
+ Oversees project metrics and ensures KPI adherence.
+ Provides strategic direction throughout the lifecycle.
+ Manages risks and issues using technical knowledge and experience.
+ Contributes to recovery efforts and ensures tools are updated.
+ Ensures quality and timely deliverables using benchmarking and analysis.
+ Manages change control proactively and tests processes before formal initiation.
+ Handles project finances, balancing funding and resources, aiming to reduce cost and improve margins.
+ Communicates project health, issues, and financials to stakeholders and tracks deliverables.
**Closure**
+ Ensures timely project closure: sign-offs, system updates, and data deletion.
+ Drives process improvement through lessons learned, IP contributions, performance feedback, and closeout interviews.
+ Mentors peers and contributes to team-wide knowledge sharing.
**Business Growth**
+ Owns financial health of projects: revenue, forecasting, cost, and capacity planning.
+ Identifies opportunities to accelerate consumption and delivery.
+ Manages backlog risk and drives incremental business.
+ Engages in deal structuring and supports rhythm of business and CFO forecasting.
+ Promotes cloud consumption and follows up on strategic and operational opportunities.
**Other**
+ Embody our culture and values
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in related field AND 10+ years' experience in project management and proven track record leading large business transformation programs.
+ Experience in managing complex ERP and CRM business transformation program
+ Strong stakeholder and communications management skills and solid experience in dealing with senior executive teams
**Additional or Preferred Qualifications**
+ Strong preference for experience with Dynamics 365.
+ Open to candidates with similar experience using competing technologies (e.g., SAP).
+ Project Management Professional (PMP) certification.
+ 4+ years financial management experience.
+ Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
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6
Technical Director
Rydalmere, New South Wales
Encore
Posted 11 days ago
Job Viewed
Job Description
Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire.
At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers' journey to success.
With our "Great Place To Work "certification, we offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you're ready to be part of a team that's shaping the future of events and make a meaningful impact, apply now and let's transform events together.
**The Opportunity**
The Technical Director - Production is responsible in providing high end technical and event expertise and to be a resource for the entire event production process from the event inception through to the final delivery. The role is also responsible for the effective supervision of technicians in the delivery, installation, operation, and removal of audio-visual equipment required to operate shows of any size and complexity. This role will also specialise in managing complex events and systems and providing expert technical assistance and advice on applications and equipment.
**Core Responsibilities**
+ Develops event objective - reviews and develops event proposals in co-ordination with key stakeholders
+ Determines event specifications - creates event design based on customer requirements and ensures cost estimates stay within budget parameters
+ Develops and maintains event schedule within specifications estimating labour, equipment and transport requirements
+ Publishes show brief information including schedules, floor plans, schematics
+ Attends client meetings and briefings as required
+ Manages the financial integrity of the event
+ Provides technical advice to sales department and assists with cost estimates as required
+ Provide in-bound sales team with cost estimates and check out-bound estimates on daily basis in areas of specification, equipment availability & suitability
**Your Background**
+ Previous experience in a similar role
+ Customer centric and excellent customer service skills
+ Ability to work under pressure
+ Excellent verbal and written communication skills
+ Specialist skills in lighting preferred but not essential
**Why Join Us?**
Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers' and enjoy all the perks that we offer:
+ "Great Place To Work" certification, ensuring a supportive and engaging work environment
+ Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
+ Wellness initiatives to prioritise your physical and mental well-being
+ Ample opportunities for career progression and professional growth
+ Commitment to sustainability initiatives, contributing to a greener future
+ Salary packaging options
_At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant. If you fit some of the requirements but not all, we encourage you to apply and have a chat with our team to learn more about this opportunity_
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers' journey to success.
With our "Great Place To Work "certification, we offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you're ready to be part of a team that's shaping the future of events and make a meaningful impact, apply now and let's transform events together.
**The Opportunity**
The Technical Director - Production is responsible in providing high end technical and event expertise and to be a resource for the entire event production process from the event inception through to the final delivery. The role is also responsible for the effective supervision of technicians in the delivery, installation, operation, and removal of audio-visual equipment required to operate shows of any size and complexity. This role will also specialise in managing complex events and systems and providing expert technical assistance and advice on applications and equipment.
**Core Responsibilities**
+ Develops event objective - reviews and develops event proposals in co-ordination with key stakeholders
+ Determines event specifications - creates event design based on customer requirements and ensures cost estimates stay within budget parameters
+ Develops and maintains event schedule within specifications estimating labour, equipment and transport requirements
+ Publishes show brief information including schedules, floor plans, schematics
+ Attends client meetings and briefings as required
+ Manages the financial integrity of the event
+ Provides technical advice to sales department and assists with cost estimates as required
+ Provide in-bound sales team with cost estimates and check out-bound estimates on daily basis in areas of specification, equipment availability & suitability
**Your Background**
+ Previous experience in a similar role
+ Customer centric and excellent customer service skills
+ Ability to work under pressure
+ Excellent verbal and written communication skills
+ Specialist skills in lighting preferred but not essential
**Why Join Us?**
Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers' and enjoy all the perks that we offer:
+ "Great Place To Work" certification, ensuring a supportive and engaging work environment
+ Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
+ Wellness initiatives to prioritise your physical and mental well-being
+ Ample opportunities for career progression and professional growth
+ Commitment to sustainability initiatives, contributing to a greener future
+ Salary packaging options
_At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant. If you fit some of the requirements but not all, we encourage you to apply and have a chat with our team to learn more about this opportunity_
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
This advertiser has chosen not to accept applicants from your region.
7
Quality Director
Moorabbin, Victoria
PCI Pharma Services
Posted 23 days ago
Job Viewed
Job Description
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.
**We are PCI.**
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
**_Purpose:_**
The Quality Director is responsible for overseeing and managing all quality and regulatory/licencing functions for the PCI Pharma Services (PCI) Melbourne site. This includes appropriate resourcing, and day to day operations, required for compliance to Good Manufacturing Practice, Controlled Substances (Poisons) and the importation/exportation of investigational products.
This position is responsible for the performance of the Quality Department, and is the Quality/Regulatory lead pertaining to the delivery of the PCI Site and Global strategic goals and objectives to achieve commercial success and overall compliance. This role is a conduit between site Quality and Global PCI Quality, facilitating communication, collaboration and issue resolution on global issues and projects with other PCI Global Leaders.
**_The primary responsibilities & tasks of this position are:_**
+ Ensure an effective Pharmaceutical Quality System is in place to achieve the quality objectives
+ Ensure there are adequate resources and that roles, responsibilities, and authorities are defined, communicated and implemented for the Quality department
+ Oversee the implementation and compliance of the Pharmaceutical Quality System at PCI Melbourne, including the ePQS. This includes (but is not limited to) Deviation Management, Customer Complaints, CAPA, Training, Change Control, Supplier Management, Document Management (including retention of records and data integrity), Internal Audits, Risk Management and improvements to other GMP software systems as required
+ Oversee and approve PQS improvements, including (but not limited to) procedures and processes for the evaluation, assessment and disposition of suppliers, deviations, change controls, complaints and CAPA
+ Oversee and approve the Periodic Quality Management Review, and oversee monitoring of the ePQS to ensure site and global metrics are met and/or exceeded
+ Develop and communicate the Quality key performance indicators and promote the Quality objectives for site awareness and action as appropriate
+ Oversee and approve/reject quality investigations related to deviations, customer complaints and nonconformances using root cause analysis tools to ensure appropriate investigation, determination of resolution and disposition
+ Ensure validation/qualifications are completed in a timely manner and that appropriate systems are in place for the evaluation of equipment and their maintenance
+ Oversee systems and approve quality contracts for clients and suppliers
+ Oversee the management of regulatory licences, to ensure licences are appropriate and current
+ Oversee inspection and audit preparedness including training, reviews and licence compliance adherence
+ Host and participate in regulatory inspections and client audits and in the preparation of the response as required
+ Engage with clients/sponsors and address client/sponsor queries (and client representatives) to enable product information transfers and compliance to clinical trial protocols and regulatory requirements
+ Oversee the management of the Authorised Persons programme to ensure compliance and effective 'Release for Supply' of product
+ Oversee the management, and the review and approvals of, materials and products, and perform disposition of materials and products. This may include (but is not limited to) incoming goods, manufactured materials/products and returns of materials/products
+ Oversee systems to ensure all necessary testing is carried out, and supporting documents are approved (including but not limited to: specifications, sampling instructions, methods, and quality/operational procedures)
+ Oversee systems to ensure stability testing and/or the assessment of results (in line with ICH requirements) are completed to support shelf life extensions and expiry dates
+ Escalate critical issues and raise 'Quality Bulletins' as appropriate for local and/or global awareness to promote the review and timely correction / CAPA at the affected site, and/or other PCI sites
+ Oversee recall activity and act as a representative for client recall activity, including mock recall compliance.
+ Manage and approve the Quality Department budget (as defined) to ensure costs are controlled and planned in line with site financials and budget
+ Manage and drive continuous improvements to assist in enhancements in departmental operational performance, compliance to regulatory requirements, improvements in site Standard Operating Procedures (SOPs) and meeting external and internal customer requirements, with respect to quality, service, and lead time.
+ Provide direction and expertise to employees to ensure the development and implementation of departmental SOPs that are compliant to regulatory requirements and are 'fit for purpose' operationally and commercially.
+ Participate in the PCI Centres of Excellence as appropriate with the goal of harmonising quality systems across all PCI sites as part of the company's One PCI policy.
+ Ensure all activities in area of responsibility are performed in accordance with GMP, company SOPs and Health and Safety policies.
+ Ensure timely and effective communication and escalation processes to raise quality issues to the VP of Clinical Quality and the Site Leadership Team
+ Other duties as advised by the VP of Clinical Quality
**_The mandatory qualifications & experience:_**
+ Bachelor of Science, Pharmacy or related Discipline
+ 10+ yrs experience in cGMP pharmaceutical manufacturing facility, in a Quality Assurance or Quality Control leadership role.
+ Excellent written and verbal skills with good attention to detail
+ Documented cGMP training
+ Exceptional verbal and written communication skills
+ Proven coaching and influencing skills at all levels
+ Resourceful, Role Model, Courage to Challenge, Results Driven, Approachable and Innovator
+ Previous experience/working knowledge of contract manufacturing (preferred)
**_Working relationships:_**
The position will report to the VP Global Quality, Clinical Services and will work closely with the VP of the Asia Pacific Region and Senior Leadership Team at PCI Melbourne. In addition to this, the Quality Director will work closely with local and global, internal and external stakeholders including (but not limited to): Project Management, Finance, Production, Warehouse, Human Resources Engineering/Maintenance and regulatory bodies (as required).
#LI-AK2
Join us and be part of building the bridge between life changing therapies and patients. Let's talk future ( Employment Opportunity (EEO) Statement:**
_PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status._
_At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture._
Why work for PCI Pharma Services?
At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don't say no, we figure out how.
PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled
**We are PCI.**
Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.
**_Purpose:_**
The Quality Director is responsible for overseeing and managing all quality and regulatory/licencing functions for the PCI Pharma Services (PCI) Melbourne site. This includes appropriate resourcing, and day to day operations, required for compliance to Good Manufacturing Practice, Controlled Substances (Poisons) and the importation/exportation of investigational products.
This position is responsible for the performance of the Quality Department, and is the Quality/Regulatory lead pertaining to the delivery of the PCI Site and Global strategic goals and objectives to achieve commercial success and overall compliance. This role is a conduit between site Quality and Global PCI Quality, facilitating communication, collaboration and issue resolution on global issues and projects with other PCI Global Leaders.
**_The primary responsibilities & tasks of this position are:_**
+ Ensure an effective Pharmaceutical Quality System is in place to achieve the quality objectives
+ Ensure there are adequate resources and that roles, responsibilities, and authorities are defined, communicated and implemented for the Quality department
+ Oversee the implementation and compliance of the Pharmaceutical Quality System at PCI Melbourne, including the ePQS. This includes (but is not limited to) Deviation Management, Customer Complaints, CAPA, Training, Change Control, Supplier Management, Document Management (including retention of records and data integrity), Internal Audits, Risk Management and improvements to other GMP software systems as required
+ Oversee and approve PQS improvements, including (but not limited to) procedures and processes for the evaluation, assessment and disposition of suppliers, deviations, change controls, complaints and CAPA
+ Oversee and approve the Periodic Quality Management Review, and oversee monitoring of the ePQS to ensure site and global metrics are met and/or exceeded
+ Develop and communicate the Quality key performance indicators and promote the Quality objectives for site awareness and action as appropriate
+ Oversee and approve/reject quality investigations related to deviations, customer complaints and nonconformances using root cause analysis tools to ensure appropriate investigation, determination of resolution and disposition
+ Ensure validation/qualifications are completed in a timely manner and that appropriate systems are in place for the evaluation of equipment and their maintenance
+ Oversee systems and approve quality contracts for clients and suppliers
+ Oversee the management of regulatory licences, to ensure licences are appropriate and current
+ Oversee inspection and audit preparedness including training, reviews and licence compliance adherence
+ Host and participate in regulatory inspections and client audits and in the preparation of the response as required
+ Engage with clients/sponsors and address client/sponsor queries (and client representatives) to enable product information transfers and compliance to clinical trial protocols and regulatory requirements
+ Oversee the management of the Authorised Persons programme to ensure compliance and effective 'Release for Supply' of product
+ Oversee the management, and the review and approvals of, materials and products, and perform disposition of materials and products. This may include (but is not limited to) incoming goods, manufactured materials/products and returns of materials/products
+ Oversee systems to ensure all necessary testing is carried out, and supporting documents are approved (including but not limited to: specifications, sampling instructions, methods, and quality/operational procedures)
+ Oversee systems to ensure stability testing and/or the assessment of results (in line with ICH requirements) are completed to support shelf life extensions and expiry dates
+ Escalate critical issues and raise 'Quality Bulletins' as appropriate for local and/or global awareness to promote the review and timely correction / CAPA at the affected site, and/or other PCI sites
+ Oversee recall activity and act as a representative for client recall activity, including mock recall compliance.
+ Manage and approve the Quality Department budget (as defined) to ensure costs are controlled and planned in line with site financials and budget
+ Manage and drive continuous improvements to assist in enhancements in departmental operational performance, compliance to regulatory requirements, improvements in site Standard Operating Procedures (SOPs) and meeting external and internal customer requirements, with respect to quality, service, and lead time.
+ Provide direction and expertise to employees to ensure the development and implementation of departmental SOPs that are compliant to regulatory requirements and are 'fit for purpose' operationally and commercially.
+ Participate in the PCI Centres of Excellence as appropriate with the goal of harmonising quality systems across all PCI sites as part of the company's One PCI policy.
+ Ensure all activities in area of responsibility are performed in accordance with GMP, company SOPs and Health and Safety policies.
+ Ensure timely and effective communication and escalation processes to raise quality issues to the VP of Clinical Quality and the Site Leadership Team
+ Other duties as advised by the VP of Clinical Quality
**_The mandatory qualifications & experience:_**
+ Bachelor of Science, Pharmacy or related Discipline
+ 10+ yrs experience in cGMP pharmaceutical manufacturing facility, in a Quality Assurance or Quality Control leadership role.
+ Excellent written and verbal skills with good attention to detail
+ Documented cGMP training
+ Exceptional verbal and written communication skills
+ Proven coaching and influencing skills at all levels
+ Resourceful, Role Model, Courage to Challenge, Results Driven, Approachable and Innovator
+ Previous experience/working knowledge of contract manufacturing (preferred)
**_Working relationships:_**
The position will report to the VP Global Quality, Clinical Services and will work closely with the VP of the Asia Pacific Region and Senior Leadership Team at PCI Melbourne. In addition to this, the Quality Director will work closely with local and global, internal and external stakeholders including (but not limited to): Project Management, Finance, Production, Warehouse, Human Resources Engineering/Maintenance and regulatory bodies (as required).
#LI-AK2
Join us and be part of building the bridge between life changing therapies and patients. Let's talk future ( Employment Opportunity (EEO) Statement:**
_PCI Pharma Services is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status._
_At PCI, Equity and Inclusion are at the core of our company's purpose: Together, delivering life-changing therapies. We are committed to cultivating an inclusive workplace by holding ourselves accountable to the highest standards of understanding, fairness, respect, and equal opportunity - at every level. We envision a PCI community where everyone can belong and grow, and we strive to bring this vision to reality by continuously and intentionally assessing our people practices, policies and programs, marketing approach, and workplace culture._
Why work for PCI Pharma Services?
At PCI, we have an uncompromising focus on providing quality and operational excellence and providing the industry leading customer experience. Our people make all of this happen, so providing an industry leading experience for our people is equally as important. By creating an authentic culture of purposeful work, we aspire to be an interesting and fulfilling place for talented individuals to grow careers. We live a philosophy of intentional learning combined with real-life experience supported by a fair and competitive rewards program. We are individuals, teams and a company that believes in our purpose and our approach is simple, the people who work at PCI fuel our business; we don't say no, we figure out how.
PCI Pharma Services is an Equal Opportunity Employer/Vet/Disabled
This advertiser has chosen not to accept applicants from your region.
8
Sales Director
Canberra, Australian Capital Territory
Rocket Software
Posted 23 days ago
Job Viewed
Job Description
**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
We are seeking a Director of Sales based in Canberra to lead and expand our strategic sales efforts across the Australian government sector. This is a high-impact, revenue-generating leadership role focused on driving growth through enterprise software solutions, particularly around mainframe and data modernization opportunities. The ideal candidate will be both a strong sales leader and a technical seller - someone who can navigate complex government accounts, understand detailed project requirements, and influence adoption of transformative technology solutions.
**Key Responsibilities**
+ Own and drive all sales activities across the Australian Federal Government territory.
+ Serve as the primary sales lead and project manager for a key existing Federal Government client, ensuring continued success, driving adoption of additional solutions, and expanding the relationship through proactive account planning and execution.
+ Build and execute a strategic sales plan to increase revenue and expand customer footprint.
+ Lead complex, multi-stakeholder sales cycles from discovery through to close, often involving technical, executive, and vendor management stakeholders.
+ Serve as a trusted advisor to government customers by deeply understanding their modernization goals, challenges, and opportunities.
+ Work closely with the modernization, product, and technical teams to align solutions with customer needs.
+ Engage with vendor management and government procurement functions to streamline and accelerate deal processes.
+ Collaborate with Rocket's executive team to provide insights into market trends, customer feedback, and strategic opportunities.
+ Accurately forecast, manage pipeline, and report on performance metrics.
+ Represent Rocket Software at key industry events, forums, and meetings with senior government stakeholders.
**Minimum Qualifications**
+ 10+ years of successful enterprise B2B software sales experience, with a strong focus on the government sector in Australia.
+ Proven track record of consistently exceeding sales targets and closing complex, high-value transactions.
+ Deep understanding of the government procurement lifecycle and experience selling into Australian government agencies.
+ Strong technical acumen; able to engage in detailed discussions on enterprise IT modernization, mainframe transformation, data infrastructure, and cloud integration.
+ Experience working in or with large enterprise software companies.
+ Strategic thinker with a hands-on, seller mentality.
+ Exceptional communication, negotiation, and relationship-building skills.
+ Comfortable working cross-functionally with technical, product, legal, and executive teams.
+ Bachelor's degree in business, technology, or a related field; advanced degree preferred.
#LI-Remote
This position is eligible for commissions in accordance with the terms of the company's plan
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
**Job Description Summary:**
We are seeking a Director of Sales based in Canberra to lead and expand our strategic sales efforts across the Australian government sector. This is a high-impact, revenue-generating leadership role focused on driving growth through enterprise software solutions, particularly around mainframe and data modernization opportunities. The ideal candidate will be both a strong sales leader and a technical seller - someone who can navigate complex government accounts, understand detailed project requirements, and influence adoption of transformative technology solutions.
**Key Responsibilities**
+ Own and drive all sales activities across the Australian Federal Government territory.
+ Serve as the primary sales lead and project manager for a key existing Federal Government client, ensuring continued success, driving adoption of additional solutions, and expanding the relationship through proactive account planning and execution.
+ Build and execute a strategic sales plan to increase revenue and expand customer footprint.
+ Lead complex, multi-stakeholder sales cycles from discovery through to close, often involving technical, executive, and vendor management stakeholders.
+ Serve as a trusted advisor to government customers by deeply understanding their modernization goals, challenges, and opportunities.
+ Work closely with the modernization, product, and technical teams to align solutions with customer needs.
+ Engage with vendor management and government procurement functions to streamline and accelerate deal processes.
+ Collaborate with Rocket's executive team to provide insights into market trends, customer feedback, and strategic opportunities.
+ Accurately forecast, manage pipeline, and report on performance metrics.
+ Represent Rocket Software at key industry events, forums, and meetings with senior government stakeholders.
**Minimum Qualifications**
+ 10+ years of successful enterprise B2B software sales experience, with a strong focus on the government sector in Australia.
+ Proven track record of consistently exceeding sales targets and closing complex, high-value transactions.
+ Deep understanding of the government procurement lifecycle and experience selling into Australian government agencies.
+ Strong technical acumen; able to engage in detailed discussions on enterprise IT modernization, mainframe transformation, data infrastructure, and cloud integration.
+ Experience working in or with large enterprise software companies.
+ Strategic thinker with a hands-on, seller mentality.
+ Exceptional communication, negotiation, and relationship-building skills.
+ Comfortable working cross-functionally with technical, product, legal, and executive teams.
+ Bachelor's degree in business, technology, or a related field; advanced degree preferred.
#LI-Remote
This position is eligible for commissions in accordance with the terms of the company's plan
Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
This advertiser has chosen not to accept applicants from your region.
9