12 IT Networking jobs in Australia

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 1 year of experience with software development in one or more programming languages (e.g., Python, C, C++, Java, JavaScript).
+ 1 year of experience with data structures or algorithms.
**Preferred qualifications:**
+ Master's degree in Computer Science or a related technical field.
Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google's needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.
Google's global network (GGN) infrastructure is already one of the largest in the world and it is growing very rapidly. Our team works on innovative technology in deploying and maintaining Google's worldwide network. This role will be part of the team based in Sydney.
Google is an engineering company at heart. We hire people with a broad set of technical skills who are ready to take on some of technology's greatest challenges and make an impact on users around the world. At Google, engineers not only revolutionize search, they routinely work on scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, social to local, Google engineers are changing the world one technological achievement after another.
**Responsibilities:**
+ Design, develop, test, deploy, maintain and improve software using production principles.
+ Manage individual project priorities, deadlines and deliverables.
+ Work with the cross functional team partners to understand their requirements and build the products to meet those requirements.
+ Design and implement software for automating operations of networking equipment.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Description
Does the challenge of working on the bleeding edge of technology, building software and systems at AWS scale, and having global impact excite you?
Do you want to work with some of the best and brightest engineers, while developing your skills and furthering your career at one of the most innovative and progressive technology companies anywhere?
In this role, you'll develop software that's instrumental in driving the stability and sustainability of our next-generation networks and discovering innovative ways to automate and scale services as we continue to expand.
You'll join a group that owns a product and iterates fast to continuously improve. A group that ships positivity within the team to create a happy and respectful work environment, and values self investment as a core part of their success.
Key job responsibilities
- Develop best in class software systems for automating Amazon's network
- Create and review software design documentation and mentor junior engineers
- Collaborate with the Network Engineering teams to ensure fast, smooth roll-out of new designs and products
- Operate the software you're putting into production
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc
Basic Qualifications
- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
Preferred Qualifications
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Would you like to be an Engineer that builds the Cloud, rather than an Engineer that just uses it? At AWS, our Engineers look after the behind-the-scenes software and tools that make the world's largest cloud computing infrastructure possible.
We have an amazing opportunity for you to join a world-class network team in a dynamic environment that has the feel of a start-up. As a System Development Engineer you will help to deploy, manage, fix and reinvent the software tools, services and components that network engineering rely on to automate our network and keep it operational. You will actively be involved in innovating new software solutions to solve the challenges of operating the AWS network. Your internal customers are your network engineer colleagues, and through close collaboration, support and exchange of ideas, we share a common goal to serve our external customers and grow through learning and innovation.
If you are exceptionally motivated and passionate about the work you do then we welcome you to join us, working in an Agile environment with the most advanced tools, processes and talented people in the industry to make the Cloud a reality.
Key job responsibilities
- Identifying and solving challenging systems, process and tooling issues to make things better for our customers
- Designing and implementing entire new software components, products or services which improve operational efficiency
- Investigating technical issues thoroughly, performing root cause analysis, identifying changes to procedures and systems and implementing long term fixes to avoid repeating issues.
- Providing solutions to technically challenging real business problems in a global organization
- Hold or be able to attain an Australian Government Security Vetting Agency clearance (see day in the life
A SysDE is responsible for maintaining their teams' services, requiring them to troubleshoot and identify the root causes of any issues that arise within their systems and any subcomponents. A SysDE will utilise testing, monitoring, and validations on their services, tools, and infrastructure to ensure their teams can continuously deploy new versions of the services with minimal interruption. A SysDE will identify areas to invent, refine, and develop automation and tools to reduce manual operations and fulfil the requirements of the business and their customers.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
About the team
The Systems Development team manages all of the software services and platforms that builds, operates, monitors and assures the AWS network within entire regions. We design and implement automation and new software solutions to improve operational efficiency on behalf of our Network Engineer customers. We're at the forefront of powering AWS's vast network infrastructure, transforming complex operational challenges into scalable systems that enhance the reliability and efficiency of one of the world's largest cloud networks.
Basic Qualifications
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience in automating, deploying, and supporting large-scale infrastructure
- Knowledge of systems engineering fundamentals (networking, storage, operating systems)
- Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
Preferred Qualifications
- Experience with networking fundamentals including hands-on experience with load balancers, switches, routers, etc.
- Experience utilizing AWS cloud solutions in a DevOps environment
- Hands-on Python experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required**
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience.
_May be required to be available on-call during weekends and/or public holidays on a rotational basis._
**Preferred Skills**
+ Leadership - handle technically challenging and politically hot customer situations
+ Strong communications skills - excellent spoken and written English communication skills
+ Effective, polished interaction with customer to gather information
+ Demonstrable troubleshooting skills
+ Cross-team collaboration
+ Logical and critical thinking
+ Passion for technology and customer support
+ Understanding of cloud vs. on premise computing
**Technical Skills**
+ Strong knowledge and understanding of _Networking basics: TCP/UDP concepts, common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting, IP addressing, subnetting, 3-way handshake, routing protocols, OSI model, routing, switching_
+ Experience with Infrastructure, Network Administration
+ Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer
+ Fundamental awareness of Private, Hybrid, Public Cloud, OS : Windows and, or Linux, Virtualization of SDN technologies
+ Knowledge and understanding of _VPN, IPsec, DHCP, DNS, HTTP/s, MPLS/BGP/Layer3/Layer2/Wireshark analysis_
+ Hands-on experience of Proxy and Firewall
+ Knowledge of one of the following domains will be beneficial but not mandatory:
+ Windows Azure Platform
+ Knowledge of Windows Azure Platform services
+ Azure Platform development and deployment concepts
+ Familiarity with troubleshooting
+ Operating System/Virtualization
+ Familiarity with Active Directory, Security, OS Internals concepts
+ Understanding of Virtualization concepts and virtual system administration
+ Experience with Hyper-V configuration and administration
+ Networking
+ Familiarity with networking concepts including VIPs, NAT, DNS
+ Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
+ Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
+ Understanding of the OSI model and related concepts
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required**
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience.
_May be required to be available on-call during weekends and/or public holidays on a rotational basis._
**Preferred Skills**
+ Leadership - handle technically challenging and politically hot customer situations
+ Strong communications skills - excellent spoken and written English communication skills
+ Effective, polished interaction with customer to gather information
+ Demonstrable troubleshooting skills
+ Cross-team collaboration
+ Logical and critical thinking
+ Passion for technology and customer support
+ Understanding of cloud vs. on premise computing
**Technical Skills**
+ Strong knowledge and understanding of _Networking basics: TCP/UDP concepts, common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting, IP addressing, subnetting, 3-way handshake, routing protocols, OSI model, routing, switching_
+ Experience with Infrastructure, Network Administration
+ Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer
+ Fundamental awareness of Private, Hybrid, Public Cloud, OS : Windows and, or Linux, Virtualization of SDN technologies
+ Knowledge and understanding of _VPN, IPsec, DHCP, DNS, HTTP/s, MPLS/BGP/Layer3/Layer2/Wireshark analysis_
+ Hands-on experience of Proxy and Firewall
+ Knowledge of one of the following domains will be beneficial but not mandatory:
+ Windows Azure Platform
+ Knowledge of Windows Azure Platform services
+ Azure Platform development and deployment concepts
+ Familiarity with troubleshooting
+ Operating System/Virtualization
+ Familiarity with Active Directory, Security, OS Internals concepts
+ Understanding of Virtualization concepts and virtual system administration
+ Experience with Hyper-V configuration and administration
+ Networking
+ Familiarity with networking concepts including VIPs, NAT, DNS
+ Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
+ Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
+ Understanding of the OSI model and related concepts
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required**
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience.
_May be required to be available on-call during weekends and/or public holidays on a rotational basis._
**Preferred Skills**
+ Leadership - handle technically challenging and politically hot customer situations
+ Strong communications skills - excellent spoken and written English communication skills
+ Effective, polished interaction with customer to gather information
+ Demonstrable troubleshooting skills
+ Cross-team collaboration
+ Logical and critical thinking
+ Passion for technology and customer support
+ Understanding of cloud vs. on premise computing
**Technical Skills**
+ Strong knowledge and understanding of _Networking basics: TCP/UDP concepts, common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting, IP addressing, subnetting, 3-way handshake, routing protocols, OSI model, routing, switching_
+ Experience with Infrastructure, Network Administration
+ Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer
+ Fundamental awareness of Private, Hybrid, Public Cloud, OS : Windows and, or Linux, Virtualization of SDN technologies
+ Knowledge and understanding of _VPN, IPsec, DHCP, DNS, HTTP/s, MPLS/BGP/Layer3/Layer2/Wireshark analysis_
+ Hands-on experience of Proxy and Firewall
+ Knowledge of one of the following domains will be beneficial but not mandatory:
+ Windows Azure Platform
+ Knowledge of Windows Azure Platform services
+ Azure Platform development and deployment concepts
+ Familiarity with troubleshooting
+ Operating System/Virtualization
+ Familiarity with Active Directory, Security, OS Internals concepts
+ Understanding of Virtualization concepts and virtual system administration
+ Experience with Hyper-V configuration and administration
+ Networking
+ Familiarity with networking concepts including VIPs, NAT, DNS
+ Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
+ Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
+ Understanding of the OSI model and related concepts
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required**
5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ year(s) technical support, technical consulting experience, or information technology experience.
_May be required to be available on-call during weekends and/or public holidays on a rotational basis._
**Preferred Skills**
+ Leadership - handle technically challenging and politically hot customer situations
+ Strong communications skills - excellent spoken and written English communication skills
+ Effective, polished interaction with customer to gather information
+ Demonstrable troubleshooting skills
+ Cross-team collaboration
+ Logical and critical thinking
+ Passion for technology and customer support
+ Understanding of cloud vs. on premise computing
**Technical Skills**
+ Strong knowledge and understanding of _Networking basics: TCP/UDP concepts, common tools/commands (ping, tracert, nslookup, telnet) required for troubleshooting, IP addressing, subnetting, 3-way handshake, routing protocols, OSI model, routing, switching_
+ Experience with Infrastructure, Network Administration
+ Expertise troubleshooting large Network Environments and familiarity with packet sniffers: Wireshark or Network Monitor, Message Analyzer
+ Fundamental awareness of Private, Hybrid, Public Cloud, OS : Windows and, or Linux, Virtualization of SDN technologies
+ Knowledge and understanding of _VPN, IPsec, DHCP, DNS, HTTP/s, MPLS/BGP/Layer3/Layer2/Wireshark analysis_
+ Hands-on experience of Proxy and Firewall
+ Knowledge of one of the following domains will be beneficial but not mandatory:
+ Windows Azure Platform
+ Knowledge of Windows Azure Platform services
+ Azure Platform development and deployment concepts
+ Familiarity with troubleshooting
+ Operating System/Virtualization
+ Familiarity with Active Directory, Security, OS Internals concepts
+ Understanding of Virtualization concepts and virtual system administration
+ Experience with Hyper-V configuration and administration
+ Networking
+ Familiarity with networking concepts including VIPs, NAT, DNS
+ Familiarity with networking tools (ping, tracert, tracemon, wire shark, etc.)
+ Understanding of load balancing, geo-redundancy, CDN and VPN technologies preferred
+ Understanding of the OSI model and related concepts
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

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**Job Description:**
Technical Adoption Manager - Application Networking & Security
**The Elevator Pitch: Why will you enjoy this new opportunity?**
+ Do you "live and breathe" Security Tools and Security Concepts such as firewalls, IDS/IPS, and Security/Trust Zones?
+ Are you fascinated by Application Load Balancing and multi-cloud application service?
+ Are you always looking for better and more efficient ways of performing common data center tasks?
+ Are you insanely curious and knowledgeable about the way that modern data centers work?
+ Hyper-converged Infrastructure is changing the landscape of data centers.are you part of the revolution?
+ Want to join an innovative team of Customer Advocates?
+ You will consult closely with customers to ensure their satisfaction and return on investment of VMware solutions. You are the customer's primary liaison into VMware and are accountable for identifying and directly addressing all business and technical issues impacting customer success.
+ You will engage resources across the entire VMware organization (sales, product management, education, R&D, and support). You will actively expand adoption of VMware Application Networking & Security solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer facing activities, TAMs report key account metrics and insight to VMware internal teams and contribute to TAM program development activities.
**Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?**
+ Establish long-term relationships within assigned accounts while developing an understanding of the client's strategic goals and overall impact on business results.
+ Provide project leadership, coordination and architectural guidance for the customer's Network Virtualization, Security, Application performance & Security and major VMware initiatives.
+ Collaborate with multi-functional VMware project teams which could consist of VMware consultants, engineers, product management and support staff.
+ Map additional VMware solutions to the customer's unique business and technical requirements
+ Maintain a current knowledge of VMware's load balancing and security solutions, along with a high-level technical knowledge of VMware's product line and future product direction.
+ Lead and drive challenging requests across simultaneous client engagements.
+ Provide clear and constructive product feedback to VMware Product Management teams based on customer use-cases and requirements.
+ Understand the customer's high-level business challenges while functioning as an advisory resource for "Best Practices" and driving adoption of VMware solutions within your accounts.
+ Managing customer engagement milestones
+ Customer Advocate; extraordinary customer liaison
+ Map VMware solutions to the customer's unique business and technical requirements to ensure strategic long-term value
+ Understand the customer's relevant business challenges while functioning as a trusted advisor for "best practices" and drive adoption of VMware solutions within your assigned accounts
+ Agility: respond to the needs of your customers with confidence and ease
**The Skills: What type of work will you be doing? What skills will you need to be successful in the role?**
As part of the Application Networking and Security TAM team, you will be working for a long-term period with a small number of assigned customers or dedicated accounts. Your focus will be to drive the adoption & consumption of Application & Networking division solutions in the customer environments making them relevant while ensuring customers are getting value from their investment. To be successful in this role you should have -
+ 5+ years' proven strong networking experience and knowledge of VMware networking products.
+ 2+ years proven experience in customer-facing positions in a role _(e.g. TAM or technology consultant preferably with a management consulting, IT vendor or professional services organization)_
+ _BS degree preferred or relevant years experience in lieu of a degree may be considered._
+ Australian Citizenship required
+ Security Clearance Requirement - This position minimally required an existing NV1 clearance; however, NV2 is preferred.
+ Must have solid knowledge and understanding of VMware products including core product suite, virtualization, networking and security products, solutions, and services.
+ Must have solid technical background in advanced networking and security (preferably with technical certifications). Additionally, a background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred.
+ Travel: Although this is a home-office based position, candidates must have the ability to travel up to 20% locally/regionally _(NOTE: Most travel will be local or within the nearby region, and there will likely be a few out of state client visits and/or 1-2 conferences or training that require travel throughout the year)_
+ Domain-level understanding of Cloud Infrastructure & Networking (Data Center Design, Network Architecture, Network Design, System Architecture Virtualization, Systems Management, Security)
+ Network Security Tools and Network Security Concepts such as firewalls, IDS/IPS, and Security/Trust Zones.
+ Network components and concepts such as: Routers, switches, load balancers, and other networking and security components from a variety of vendors. Virtual networking components such as VSG, Nexus 1000V, and vDS Networking protocols such as BGP & OSPF VLANs, VPN, Unicast vs Multicast, Management Networks, IP subnetting, and network design.
+ Demonstrable experience and deep knowledge of the networking and load balancer technologies and vendors such as Cisco, F5, Riverbed, Force10, Vyatta/Brocade, A10 Networks, Arista, Infoblox, Palo Alto Networks
+ Experience with integrating heterogeneous networking and security environments
+ Understanding of modern IT and DevOps production data center and Cloud (ISP/ASP) operations.
+ Familiarity with systems management concepts, processes and standards (e.g. SNMP); capacity/performance management and tuning
+ Fast learner with the ability to explain complex technical concepts to a variety of audiences.
+ Strong business insight and problem-solving skills with the ability to influence internal and external partners at all levels.
+ Effective working independently and in a team setting.
+ Strong organizational skills with the ability to handle multiple client demands.
+ Superb communication, presentation and interpersonal skills including the ability to communicate effectively and build relationships with CxO level personnel.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
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Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
- Be responsible for deploying network infrastructure across all of our network fabrics that supports the Amazon Retail Service and AWS services.
- Deploy, scale and automate our network across many global data centers. This includes existing footprints and new locations.
- Identify opportunities and develop tooling and to increase scaling velocity and quality.
- Create simple, repeatable processes, and improve upon existing processes.
- Work closely with our internal customers on designs/solutions; bringing those designs/solutions from concept to production.
- Create and update our network standards and ensure that the network is deployed to these standards.
- Work closely with our teams in defining the platforms and frameworks that allow us to scale at unprecedented volume.
A day in the life
Amazon's Enterprise Network team helps scale and automate of one of the worlds largest and complex networks. The Enterprise Network provides mission-critical global connectivity for internal services and business applications, datacenter infrastructure equipment, and 1,000,000+ internal users. In this role you will look for innovative and creative ways to automate and scale our next-generation network architectures.
About the team
About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 5+ years professional experience working in large scale networking environments with internet routing protocols, concepts: TCP/IP, BGP, and/or OSPF and with network operating such as Cisco IOS and Junos.
- 5+ years experience developing engineering, deployment, or operations mechanisms to support IP network and/or networking systems.
- 3+ years of experience in automation via Bash/shell scripting and Perl/Python programming.
Preferred Qualifications
- Thorough understanding of TCP/IP networking, IP routing, Server Load Balancing, and Network Security architecture and core technologies such as IP, TCP, OSPF/IS-IS, BGP, MPLS, Server Load Balancers, Firewalls, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc.
- Experience with one or more of the following routers, server load balancer, and firewall vendor platforms: Cisco, Juniper, Alcatel-Lucent, Arista, Brocade, Extreme, Citrix, F5, Fortinet, Palo Alto, etc.
- Experience working with customers to diagnose a problem, robust troubleshooting skills and work toward resolution
- Excellent verbal and written communication skills
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.