61 IT Professionals jobs in Australia

• 24 month fixed term contract with ongoing extensions
• Competitive package on offer + bonus
• Lead the implementation of several network security tools for a large enterprise

We are on the lookout for a seasoned Network Security Engineering Lead to support the deployment and lifecycle management of advanced security products and services across a national infrastructure program. This role combines hands-on engineering with leadership responsibilities, ensuring secure, compliant, and high-performing network environments.

Key Responsibilities

• Lead the build-out and deployment of network security products and services to meet program and client milestones
• Provide engineering support to Network Operations and Engineering teams for testing and evaluation of new security technologies
• Supervise and mentor junior and mid-level engineers, guiding technical work and career development
• Liaise between program management, client stakeholders, and engineering leadership to ensure alignment and delivery
• Perform lifecycle testing, operational support, and compliance validation of security architectures
• Manage access control, baseline configuration, and system performance testing across enterprise environments
• Provide technical support and maintain configurations for key systems including:
• Access Policy Manager (APM)
• Web Application Firewall (WAF)
• BIG-IP DNS & Local Traffic Manager (LTM)
• IPS/IDS and Next-Generation Firewalls
• VPN infrastructure
• Vulnerability scanning and mitigation planning

Requirements:

• Bachelor's Degree in Computer Engineering, Computer Science, IT Systems or related field with extensive experience in Network Security Systems Engineering

• Hands-on experience with SIEM, PAM, endpoint protection, and scanning tools such as:
• Splunk, Logzilla, Rapid7, Nessus, Tanium
• CyberArk, Imprivata, Cisco Endpoint Protection
• Airlock Digital, SentinelOne, Symantec

• Deep understanding of security controls, compliance frameworks , and enterprise architecture
• Ability to work independently and drive technical outcomes
• Excellent communication and stakeholder engagement skills
• Must be Australian Citizen

Benefits:

• Secure 24 month ongoing contract to start ASAP
• Competitive package on offer + bonus
• Central CBD location -2 days WFH
• Get your security clearance!

If you would like to know more please contact Sean Mantrin on *** / ***@talentinternational.com or hit Apply Now!

Description
Do you want to be part of a team that deploys and automates one of the world's largest and complex networks? As a Network Engineer working within AWS Infrastructure you will be responsible for deploying network infrastructure across all of our network fabrics that supports the Amazon Retail Service, Kindle, Payments and multiple AWS services. You will work closely with our automation teams in defining the tools that allow us to scale at unprecedented volume. You'll have the opportunity to deploy, scale and automate our network across multiple global datacenter, including existing footprints and greenfield locations.
If this sounds exciting to you - come build the future with us! This role will commence in Q1 2026.
Key job responsibilities
Key job responsibilities
As a Network Development Engineer graduate you will at AWS you will:
- Deploy network infrastructure across all of our network fabrics that supports the Amazon Retail Service, Kindle, Payments and multiple AWS services.
- Scale the network across multiple global Data Centers.
- Create and improve simple, repetitive deployment processes that increase both velocity and quality of delivery.
- Work closely with our internal customers on designs/solutions; bringing those designs/solutions from concept to production.
- Create and update our network standards and ensure that the network is deployed to these standards.
- Work closely with our automation teams in defining the tools that allow us to scale at unprecedented volume.
Basic Qualifications
- Bachelor's or Master's degree in Computer Information Systems, Management Information Systems, Telecommunications or similar program graduating 2025
- Experience working in a Linux/Unix environment
- Experience scripting in languages such as Python, Perl or Shell
Preferred Qualifications
- Knowledge of IP Networking fundamentals and Routing Protocols such as BGP, OSPF, R&S.
- Knowledge of network hardware and packet forwarding architectures
- Ability to handle ambiguous or vaguely defined challenges and articulate technical solutions through abstract thinking
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX ( , a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.About the Role
The Technical Support Lead supervises and manages the activities of Second Line IT Desktop Support staff, overseeing operational effectiveness, identifying and addressing trends and issues, and providing strategic direction. This role involves evaluating and developing support policies and procedures, providing guidance to support staff, and supporting management in decision-making processes.
Responsibilities
+ Lead, supervise, and monitor the corporate technical support team, ensuring rapid resolution of operating issues, minimizing downtime, and maintaining service levels.
+ Develop and oversee technical documentation and standard operating procedures.
+ Regularly assess and update operating procedures based on evolving business needs.
+ Conduct detailed analyses of technical support performance, identifying trends, problems, and improvement opportunities, and reporting findings to management.
+ Provide advanced troubleshooting and problem resolution for IT infrastructure, hardware, software, telecommunications, and business applications.
+ Collaborate with other support teams to escalate and resolve complex issues.
+ Address internal and external user inquiries regarding hardware and software problems, providing expert guidance for resolution.
+ Participate in resource planning, technology rollouts, and special projects.
+ Identify opportunities to develop proactive solutions to improve the End User Experience.
+ Provide technical support for events such as trade shows, including equipment setup and configuration.
+ Execute management responsibilities, including hiring, training, performance appraisals, and staff development.
+ Foster a culture of accountability, continuous improvement, innovation, and proactive communication within the support team.
Requirements
+ 7+ years of IT support experience.
+ Bachelor's degree in Engineering, Computer Science, or equivalent experience.
+ Expertise in configuring and setting up workstations and laptops.
+ Advanced technical writing, documentation, and SOP development skills.
+ Proven ability to troubleshoot complex hardware, software, and infrastructure issues.
+ Proficiency in identifying when operational procedures require updating or revising.
+ Strong leadership and people management abilities, including delegation, prioritization, and performance management.
+ Excellent organizational, project planning, and change management skills.
+ Exceptional problem-solving skills, capable of guiding teams through complex technical diagnostics and issue resolution.
+ Superior written and verbal communication, interpersonal, and customer service skills, able to engage effectively with all organizational levels.
+ Ability to travel occasionally (less than 25%).
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, Paid Parental leaves, Volunteering leaves, Birthday leave, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Optical Assistance
+ Life assurance and income protection
+ Option to buy additional Annual Leave days
+ Employee Assistance Program
+ Referral Bonus
+ Flexible working arrangements
+ Benefits for you and your family
+ Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
To learn more about opportunities with LexisNexis or RELX Global, join us here:
now with your CV and cover letter outlining how your background aligns with the role.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Engineer UX
Are you ready to take on complex technical challenges while supporting one of the world’s leading digital workflow platforms? We’re looking for a Technical Support Engineer to help deliver outstanding solutions for platform customers and partners.
About the Role: You’ll be responsible for diagnosing and resolving some of the most challenging issues on the platform. You’ll build deep subject matter expertise, collaborate with talented colleagues, and provide exceptional technical guidance to high value customers.
What We’re Looking For: Proven ability to troubleshoot complex technical issues and ability to apply technical knowledge (Frontend/UX) in technical support focused role. Strong problem solving mindset with analytical skills Proficiency in log analysis & debugging concepts Knowledge and some experience with web technologies (JavaScript, CSS, XML, HTML, XHTML) Some understanding of relational databases (MySQL, Oracle) Knowledge of web application stacks
Soft Skills & Requirements:Excellent written & verbal communication skillsAbility to simplify complex problems for customersStrong stakeholder and customer management skills
Qualifications: Bachelor’s (or higher) in Computer Information Systems or equivalent experience
Location & Eligibility: Must be Sydney based (Hybrid working options are available) For this role only Permanent Residents or AU Citizens will be considered
If you’re passionate about solving technical challenges, thrive in customer-facing environments, and want to be part of a high-performing team we’d love to hear from you!

Job Description

The best Customer Experiences are built with Zendesk. Our powerful platform facilitates customer interactions across chat, email, phone, and social media, and is designed to grow and scale so it works for companies of any size - from startup to enterprise.

When our customers have questions about any of our products, they turn to our internal team of Customer Advocates who are wizards at helping them figure out what they need to improve their support operations, fast! And we are always on the lookout for new talent!

So If You Are

A technical support evangelist who is driven to troubleshoot and navigate through multiple product environments A decision-maker, who effortlessly guides customers through key moments of their journey predominantly in-the-moment via live Chat, but also email and phoneA curious and ambitious learner who can deep-dive into existing or new products to learn them inside-out

… then we think you’d be a great match! The best-in-class support you will provide through many different channels of communication, both internally and externally is the blueprint for how we do Zendesk, on Zendesk! You’ll quite literally be advocating for our products through the daily work you do, and be part of a unique culture that is contributing to a period of exciting and rapid company growth.

What You Will Do

Be the first responders for all queries from customers related to Zendesk’s multi-product platform.Own the customer experience. You will take the lead to help customers figure out what they need, and guide them through to resolution with the least customer effort possibleCollaborate with colleagues at all levels throughout the entire organization to find the answers you need - Swarming experience is a definite advantageEducate and empower our customers to become better Zendesk users Be Zendesk's ambassador for all internal departments and help them be successful in their rolesDrive product change and improvement through continuous feedback and exposure to projects that help make Zendesk the leading support platform

Who You Are

A people person who is comfortable building relationships with a diverse and global customer base, across a variety of communication channelsYou can work independently and prioritize your individual workload, whilst recognizing when to collaborate and engage with others as the need determinesYou are naturally empathetic, yet confident to take charge and control the customer journey to resolve issues effectively and efficiently You are inspiring and great at helping the team members around you Naturally analytical, with the ability to zoom in or out of a problem and explain complex technical issues in beautifully simple termsA confident communicator who is passionate about elevating the experience for customers and colleagues alikeYou enjoy working in a fun, friendly culture that focuses on relationships and knows how to celebrate success!

Technical Skills And Experience Required

4 to 6 years of experience at doing phone, email and live chat support in a Technical Support role (ideally, Software/SaaS products).Working experience with the following technologies/ tools: JavaScript, APIs, integrations, Help Centre/knowledge bases, web widgets, SDKs, analytics and logs searches.The ability to work with conflicting priorities by taking initiative and prioritisings accordingly.An understanding of the Enterprise and SMB landscape, be consultative and be able to optimise the customer experience for these two segments accordingly

If this sounds like you, then we believe you'd be a phenomenal match! You’ll be part of an outstanding culture that is contributing to customer retention and expansion.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

The basicsYour title will be Technical Support LeadCEO Jake is the hiring managerWe work 4 days/week in our Sydney officeSalary: $100,000 - $150,000 AUD + equity + benefits

What are we building at Fiskil?Fiskil is building the infrastructure of the Open Data economy.
We’re not looking for a traditional support desk, we’re building the backbone of customer trust in user-permissioned data sharing. Our customers rely on us for more than answers and bug resolutions: they need technical guidance, smooth onboarding, and the confidence that issues will be resolved quickly and permanently.
That trust is core to how we operate and support is where it gets tested every day.
How has it been going?Fiskil is scaling quickly and up to now, support has been handled by engineers and founders. That’s worked, but it doesn’t scale. We’re ready for someone to own this function, bring the technical expertise it deserves, and build the foundation for a world-class customer experience.This means shaping the workflows, tooling, and practices that will serve our customers now and scale with them as we grow.
What do we value?Ownership: you’ll be trusted to create and run the support function.Technical depth: scripting, troubleshooting, APIs, and familiarity with Google Cloud are must-haves.Partnership: you’ll work directly with engineering and sales to influence product and customer experience.Speed and reliability: customers should never wait or wonder, issues need to be resolved quickly and permanently.
What will I do?In short, own support at Fiskil. That means:Manage and resolve customer requests directly.Guide customers through the technical implementation of our products.Work with third parties to fix integration issues.Design, document, and optimise workflows for handling requests.Share recurring issues and adoption signals with internal teams.Partner with engineering to shape internal tooling and reduce reliance on escalation.Improve onboarding and long-term adoption.
What does our ideal hire look like?You’ve built or scaled a support function before.Hands-on with Jira & Jira Service Desk (or similar).Comfortable scripting, troubleshooting, and working with Google Cloud.Strong communicator who can document processes and translate technical concepts clearly.Bonus: experience guiding customers through technical implementations.
The application processSubmit your CV (no cover letter needed).We'll be in touch to organise an initial call with someone from the team (30 mins).Customer case study with a panel (45 mins).Meet more of the team (30 mins).
Our cultureEvery second counts: we move fast with intensity.It’s on you: you’ll have autonomy to own your outcomes.Never let it slide: challenge yourself and others to strive for the best.Focus and discipline: we cut distractions so you can do your best work.