265 IT Service jobs in Australia
Leader, Apple Help Desk
North Sydney, New South Wales
Cisco
Posted 14 days ago
Job Viewed
Job Description
Leader, Apple Help Desk
Apply ( Location:North Sydney, Australia
+ Area of InterestTechnical Support
+ Job TypeProfessional
+ Technology InterestNetworking
+ Job Id
**Meet the Team:**
As the leader of the Sydney-based Apple Support Team, you'll lead a passionate team of Apple Technical Advisors responsible for world-class troubleshooting and technical support experiences designed from the ground up for Apple users at Cisco. You'll partner with your global peer leaders while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow leaders across the globe all working to solve issues to keep Cisco employees online and productive.
**Your Impact:**
+ Lead a team of talented Apple technical advisors supporting
+ global Cisco employees via chat and phone
+ Maintain team schedules and monitor queues to ensure appropriate staffing
+ Monitor team dashboards as well as quality of calls and chats ensuring an excellent user experience
+ Coach and mentor your team to encourage continuous improvement
+ Ensure on time completion of required education and other timebound tasks
+ Display excellent leadership abilities and exude positivity as you engage your team and other Cisco employees during their support journey
+ Be a team player, a coach and support resource for your team
+ Monitor and report trending issues
+ Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends
+ Communication, teaming and alignment with your global peer leaders is critical to ensure consistency in support experiences and performance expectations
+ Collaborate with the Knowledge Management team to improve support content for advisors and end users
+ Communicate with engineering teams to find solutions and escalate issues
+ As needed, join your team and engage global Cisco employees via chat and phone to support technical issues on their Mac. Issues such as:
+ MacOS or iOS upgrades and setup
+ Authentication and password reset
+ Network connectivity and VPN
+ Mobile Device Management (MDM) enrollment
+ Installation, troubleshooting and use of an array of macOS or iOS applications
+ Facilitate hardware repair
+ Question everything-look for opportunities to improve processes, outcomes and user experiences.
**Minimum Qualifications:**
+ Ability to read, write, and speak fluently in English
+ A minimum of two years leading a technical support or customer service-focused team.
+ A minimum of two years of professional technical troubleshooting expertise is required.
+ Experience monitoring and coaching team members through the use of Key Performance Indicators (KPIs), Net Promoter Score (NPS) or Customer Satisfaction (CSAT) metrics
+ Experience in customer service or technical troubleshooting via phone and chat.
+ Ability to work independently, multitask and prioritize tasks.
+ Ability to convey technical ideas and troubleshooting information to a nontechnical audience.
+ Experience in the use, set up and troubleshooting of macOS and iOS in a business environment
+ Experience with macOS and iOS applications such as Microsoft Office 365
+ Experience with the technologies used in Mobile Device Management (MDM)
+ Technical proficiency, with an innate ability to acquire new technical skills and apply these new skills to your support role.
+ Excellent (English) oral and written communication skills.
+ Flexible to work between the hours of 7:00 a.m. and 7:00 p.m AEST in a hybrid work setting.
**Preferred Qualifications:**
+ Ability to read, write, and speak fluently in Japanese, Korean, and/or Mandarin
+ Apple IT Certifications
+ Experience with IT Ticketing Systems
**#WeAreCisco**
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Apply ( Location:North Sydney, Australia
+ Area of InterestTechnical Support
+ Job TypeProfessional
+ Technology InterestNetworking
+ Job Id
**Meet the Team:**
As the leader of the Sydney-based Apple Support Team, you'll lead a passionate team of Apple Technical Advisors responsible for world-class troubleshooting and technical support experiences designed from the ground up for Apple users at Cisco. You'll partner with your global peer leaders while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow leaders across the globe all working to solve issues to keep Cisco employees online and productive.
**Your Impact:**
+ Lead a team of talented Apple technical advisors supporting
+ global Cisco employees via chat and phone
+ Maintain team schedules and monitor queues to ensure appropriate staffing
+ Monitor team dashboards as well as quality of calls and chats ensuring an excellent user experience
+ Coach and mentor your team to encourage continuous improvement
+ Ensure on time completion of required education and other timebound tasks
+ Display excellent leadership abilities and exude positivity as you engage your team and other Cisco employees during their support journey
+ Be a team player, a coach and support resource for your team
+ Monitor and report trending issues
+ Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends
+ Communication, teaming and alignment with your global peer leaders is critical to ensure consistency in support experiences and performance expectations
+ Collaborate with the Knowledge Management team to improve support content for advisors and end users
+ Communicate with engineering teams to find solutions and escalate issues
+ As needed, join your team and engage global Cisco employees via chat and phone to support technical issues on their Mac. Issues such as:
+ MacOS or iOS upgrades and setup
+ Authentication and password reset
+ Network connectivity and VPN
+ Mobile Device Management (MDM) enrollment
+ Installation, troubleshooting and use of an array of macOS or iOS applications
+ Facilitate hardware repair
+ Question everything-look for opportunities to improve processes, outcomes and user experiences.
**Minimum Qualifications:**
+ Ability to read, write, and speak fluently in English
+ A minimum of two years leading a technical support or customer service-focused team.
+ A minimum of two years of professional technical troubleshooting expertise is required.
+ Experience monitoring and coaching team members through the use of Key Performance Indicators (KPIs), Net Promoter Score (NPS) or Customer Satisfaction (CSAT) metrics
+ Experience in customer service or technical troubleshooting via phone and chat.
+ Ability to work independently, multitask and prioritize tasks.
+ Ability to convey technical ideas and troubleshooting information to a nontechnical audience.
+ Experience in the use, set up and troubleshooting of macOS and iOS in a business environment
+ Experience with macOS and iOS applications such as Microsoft Office 365
+ Experience with the technologies used in Mobile Device Management (MDM)
+ Technical proficiency, with an innate ability to acquire new technical skills and apply these new skills to your support role.
+ Excellent (English) oral and written communication skills.
+ Flexible to work between the hours of 7:00 a.m. and 7:00 p.m AEST in a hybrid work setting.
**Preferred Qualifications:**
+ Ability to read, write, and speak fluently in Japanese, Korean, and/or Mandarin
+ Apple IT Certifications
+ Experience with IT Ticketing Systems
**#WeAreCisco**
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
This advertiser has chosen not to accept applicants from your region.
0
Guest Service Agent (Service Experience)
Perth, Western Australia
Marriott
Posted 4 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Guest Service Agent (Service Experience)**
+ Beautiful location on the Elizabeth Quay waterfront
+ 5 minutes walk from Elizabeth Quay station and close to public transport
+ Free Employee Duty Meals
+ Free breakfast cereal, coffee and tea throughout the day
+ Discounts on hotel rooms and food and beverage with Marriott Internationally
+ Discounts on retail venues around the location
+ Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
+ Recognition and wellbeing programs
+ Training and Career Development opportunities within an international brand
+ Employee activities and celebrations throughout the year
**About the Role**
**Duties**
**Guest Service**
+ Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.
+ Process all guest check-ins by confirming reservations, and issuing and activating room keys.
+ Coordinate with Housekeeping to track readiness of rooms for check-in.
+ Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
+ Process all payment types such as room charges, cash, checks, debit, or credit.
**Service Experience**
+ Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
+ Answer, record, and process all guest calls, requests, questions, or concerns.
+ Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
+ Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
**Concierge**
+ Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
+ Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
**Club Concierge**
+ Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
+ Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
+ Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies.
+ Wash dishes and serving utensils as needed.
+ Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas.
+ Document pertinent information in department logbook.
+ Forecast additional meal requirements and communicate special requests to the kitchen.
**Skills & Experience**
+ Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
+ I'm Alert Food Safety Certification (from City of Perth)
+ Experience working in customer service role preferable
+ Passion for customer service
+ Unrestricted working rights for Australia
Only shortlisted candidates will be contacted to go through our selection process.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Guest Service Agent (Service Experience)**
+ Beautiful location on the Elizabeth Quay waterfront
+ 5 minutes walk from Elizabeth Quay station and close to public transport
+ Free Employee Duty Meals
+ Free breakfast cereal, coffee and tea throughout the day
+ Discounts on hotel rooms and food and beverage with Marriott Internationally
+ Discounts on retail venues around the location
+ Marriott Life with the Works - Paid Birthday Leave, Sabbatical Leave, and Paid Parental Leave
+ Recognition and wellbeing programs
+ Training and Career Development opportunities within an international brand
+ Employee activities and celebrations throughout the year
**About the Role**
**Duties**
**Guest Service**
+ Provide guests with a warm and sincere greeting, engaging them in conversation regarding their stay, property services, and area attractions/offerings.
+ Process all guest check-ins by confirming reservations, and issuing and activating room keys.
+ Coordinate with Housekeeping to track readiness of rooms for check-in.
+ Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
+ Process all payment types such as room charges, cash, checks, debit, or credit.
**Service Experience**
+ Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines.
+ Answer, record, and process all guest calls, requests, questions, or concerns.
+ Contact appropriate individual or department as necessary to resolve guest call, request, or problem.
+ Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
**Concierge**
+ Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
+ Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
**Club Concierge**
+ Monitor club lounge for seating availability, service, safety, and wellbeing of guests.
+ Maintain cleanliness and condition of bar, bar unit, tables, and other tools.
+ Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies.
+ Wash dishes and serving utensils as needed.
+ Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas.
+ Document pertinent information in department logbook.
+ Forecast additional meal requirements and communicate special requests to the kitchen.
**Skills & Experience**
+ Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
+ I'm Alert Food Safety Certification (from City of Perth)
+ Experience working in customer service role preferable
+ Passion for customer service
+ Unrestricted working rights for Australia
Only shortlisted candidates will be contacted to go through our selection process.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Service Technician
Brisbane, Queensland
The Toro Company
Posted 11 days ago
Job Viewed
Job Description
Toro Australia is excited to announce an open position for Service Technician to join our Equipment team in Brisbane, QLD. Reporting to the Service Manager, Equipment, this role involves the mechanical aspects of repairing, maintaining, and servicing turf maintenance-related equipment within a specified region, contributing to our expansive national network.
What Will You Do?
+ Cylinder sharpening and Cutting unit setup.
+ Adhere to OEM guidelines to build new equipment fit for customer use effectively.
+ Coordinating and performing various mechanical tasks involved in repairing, maintaining, and servicing turf maintenance-related equipment.
+ Establishing professional working relationships with customers.
+ Establishing and maintaining relevant service-related information.
What Do You Need?
+ Excellent self-organizational and customer service skills.
+ A keen eye for detail and a willingness to learn new skills.
+ Experience in maintaining hydraulic, electric, and mobile plant equipment, with a strong base of diagnostic skills.
+ Proven experience or understanding of turf or turf machinery maintenance will be highly regarded.
We welcome applications from candidates of all backgrounds, abilities, and experiences. Join Toro, where diversity is celebrated, and inclusion is fundamental.
Who Are We?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
How To Apply?
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via the website toro.com.au/jobs-at-toro.Only shortlisted candidates will be contacted.
What Will You Do?
+ Cylinder sharpening and Cutting unit setup.
+ Adhere to OEM guidelines to build new equipment fit for customer use effectively.
+ Coordinating and performing various mechanical tasks involved in repairing, maintaining, and servicing turf maintenance-related equipment.
+ Establishing professional working relationships with customers.
+ Establishing and maintaining relevant service-related information.
What Do You Need?
+ Excellent self-organizational and customer service skills.
+ A keen eye for detail and a willingness to learn new skills.
+ Experience in maintaining hydraulic, electric, and mobile plant equipment, with a strong base of diagnostic skills.
+ Proven experience or understanding of turf or turf machinery maintenance will be highly regarded.
We welcome applications from candidates of all backgrounds, abilities, and experiences. Join Toro, where diversity is celebrated, and inclusion is fundamental.
Who Are We?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
How To Apply?
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via the website toro.com.au/jobs-at-toro.Only shortlisted candidates will be contacted.
This advertiser has chosen not to accept applicants from your region.
2
Service Administrator
Wetherill Park, New South Wales
Cummins Inc.
Posted today
Job Viewed
Job Description
**DESCRIPTION**
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We are looking for a talented Service Administrator to join our **Wetherill Park Service team** .
This is parental leave cover contract initially running until end of June 2026. The role is part-time and onsite, working 7.6hour days, 3 days per week, 22.8hours per week.
Roster Wednesday, Thursday, and Friday.
**In this role, you will make an impact in the following ways:**
+ Coordinate all aspects of mechanical workshop service administration, including opening work orders
+ Manage mechanical workshop service invoicing, job closures, and purchasing processes including purchase orders and accounts payable
+ Accurately process labour entries and support WIP/PIP management aligned with KPIs
+ Collaborate with internal departments and Customer Service Advisors to ensure smooth service delivery
+ Balance multiple tasks and deadlines while supporting branch and corporate performance targets
+ Provide backup support for the admin team during breaks, leave, or peak workload periods
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Proven experience in fast-paced mechanical workshop service enviroment, handling diverse inquiries and ensuring satisfaction
+ Strong verbal and written communication skills for engaging with customers and stakeholders effectively
+ Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations
+ Advanced computer skills in Microsoft Suite; training provided on other programs
+ Administrative skills in a service industry are beneficial
+ Technical Experience is beneficial
**QUALIFICATIONS**
**_Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters._**
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID**
**Relocation Package** No
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We are looking for a talented Service Administrator to join our **Wetherill Park Service team** .
This is parental leave cover contract initially running until end of June 2026. The role is part-time and onsite, working 7.6hour days, 3 days per week, 22.8hours per week.
Roster Wednesday, Thursday, and Friday.
**In this role, you will make an impact in the following ways:**
+ Coordinate all aspects of mechanical workshop service administration, including opening work orders
+ Manage mechanical workshop service invoicing, job closures, and purchasing processes including purchase orders and accounts payable
+ Accurately process labour entries and support WIP/PIP management aligned with KPIs
+ Collaborate with internal departments and Customer Service Advisors to ensure smooth service delivery
+ Balance multiple tasks and deadlines while supporting branch and corporate performance targets
+ Provide backup support for the admin team during breaks, leave, or peak workload periods
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Proven experience in fast-paced mechanical workshop service enviroment, handling diverse inquiries and ensuring satisfaction
+ Strong verbal and written communication skills for engaging with customers and stakeholders effectively
+ Exceptional organizational skills, prioritizing conflicting tasks efficiently to meet deadlines and expectations
+ Advanced computer skills in Microsoft Suite; training provided on other programs
+ Administrative skills in a service industry are beneficial
+ Technical Experience is beneficial
**QUALIFICATIONS**
**_Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters._**
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID**
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
3
Service Technician
Melbourne, Victoria
Carrier
Posted 4 days ago
Job Viewed
Job Description
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
This is an opportunity based across Northern and Western suburbs of Melbourne.
Working for a global Original Equipment Manufacturer (OEM) you will be provided with a range of exciting opportunities, including exposure to our in-house product training with Chillers and Building Management Systems (BMS).
Day to day this role will involve routine troubleshooting, testing, repairs, and maintenance on air conditioning systems, chillers and other commercial equipment.
**Key responsibilities:**
As a Service Technician, you'll be responsible for:
+ Routine troubleshooting
+ Testing repairs and maintenance on air conditioning systems, chillers and other commercial equipment
+ Taking ownership of problems and following through to resolution
+ Focusing on high standards of quality, delivery excellence whilstexceeding customer service expectations
+ Involvement in growing our sales, increasing our market share and growing the net profitability of our company
**Requirements:**
We are looking for self-motivated individuals who are, proactive, professional, punctual, well presented and possess a can-do attitude.
As a minimum you must have:
+ A high level of communication skills (oral and written)
+ Knowledge of quality assurance procedures
+ Experience with HVAC systems and comprehensive knowledge of HVAC systems and components
+ Cert 3 in Air Conditioning and Refrigeration
+ Air-conditioning and refrigeration Supervisors licence
+ Current and valid Australian driver's licence
Although not necessary, it would be nice if you have:
+ Training/experience from OEM highly regarded
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
+ Attractive salary package + incentives + vehicle allowance
+ Being a member of a small but dynamic local team that is focused on growth, along with the benefits of working for a global market leader
+ Mobile phone and laptop
+ Employment stability and progression opportunities
+ Training and development opportunities including access to Carriers' Online Learning Platform
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
This is an opportunity based across Northern and Western suburbs of Melbourne.
Working for a global Original Equipment Manufacturer (OEM) you will be provided with a range of exciting opportunities, including exposure to our in-house product training with Chillers and Building Management Systems (BMS).
Day to day this role will involve routine troubleshooting, testing, repairs, and maintenance on air conditioning systems, chillers and other commercial equipment.
**Key responsibilities:**
As a Service Technician, you'll be responsible for:
+ Routine troubleshooting
+ Testing repairs and maintenance on air conditioning systems, chillers and other commercial equipment
+ Taking ownership of problems and following through to resolution
+ Focusing on high standards of quality, delivery excellence whilstexceeding customer service expectations
+ Involvement in growing our sales, increasing our market share and growing the net profitability of our company
**Requirements:**
We are looking for self-motivated individuals who are, proactive, professional, punctual, well presented and possess a can-do attitude.
As a minimum you must have:
+ A high level of communication skills (oral and written)
+ Knowledge of quality assurance procedures
+ Experience with HVAC systems and comprehensive knowledge of HVAC systems and components
+ Cert 3 in Air Conditioning and Refrigeration
+ Air-conditioning and refrigeration Supervisors licence
+ Current and valid Australian driver's licence
Although not necessary, it would be nice if you have:
+ Training/experience from OEM highly regarded
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
+ Attractive salary package + incentives + vehicle allowance
+ Being a member of a small but dynamic local team that is focused on growth, along with the benefits of working for a global market leader
+ Mobile phone and laptop
+ Employment stability and progression opportunities
+ Training and development opportunities including access to Carriers' Online Learning Platform
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
This advertiser has chosen not to accept applicants from your region.
4
Customer Service
Welshpool, Victoria
Wabtec Corporation
Posted 11 days ago
Job Viewed
Job Description
It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**What are we offering you?**
+ Permanent full-time position with competitive remuneration
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc
+ Access to our Employee Assistance Program
**Who will you be working with?** You will be working liaising with the sales team, customers, the engineering and quality departments as well as the production team. You will be reporting to the Customer Service Manager.
**Where is the position located?** This is a Permanent Full-time position at Welshpool, WA
**What will your typical day look like?**
+ The Customer Service Officer is required to assist the sales team to identify heat exchangers, utilizing equipment makes and models, OEM part numbers, and dimensional sketches whilst liaising with engineering to confirm sizing and performance.
+ You will be responsible for calculating pricing and generating quotations for all heat exchangers, parts, and services.
+ Process all purchase orders and conduct in house sales.
+ A large part of the role is to manage customer queries and complaints.
+ Customer Service is required to price and quote all parts utilizing software and stock control sheets.
+ Attends Lean and other meetings as required. Is required to collaborate with team members during meetings.
+ To observe safe work practices and follow safety procedures.
+ To implement process improvement projects and system audits within agreed time frames.
**What do we want to know about you?**
+ Sales experience, the in Industrial sector
+ Strong stakeholder experience; Liaising with customers, processing orders is a large part of our workload.
+ Sound mechanical knowledge/aptitude
+ Knowledge of the imperial measurement system
+ Intermediate computer skills
+ High attention to detail with the ability to cope well under pressure.
+ The ability to work unsupervised.
+ Good verbal and written communication skills.
+ Able to work in a multicultural team environment.
+ Commitment to safety in the workplace.
+ Able to pass a random drug & alcohol, fitness for work assessment.
"We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant"
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
**What are we offering you?**
+ Permanent full-time position with competitive remuneration
+ Rewards & Recognition Program
+ Discounted health insurance with Medibank
+ Lifestyle discounts with Woolworths, Coles, Avis, Quest, Accor Hotels etc
+ Access to our Employee Assistance Program
**Who will you be working with?** You will be working liaising with the sales team, customers, the engineering and quality departments as well as the production team. You will be reporting to the Customer Service Manager.
**Where is the position located?** This is a Permanent Full-time position at Welshpool, WA
**What will your typical day look like?**
+ The Customer Service Officer is required to assist the sales team to identify heat exchangers, utilizing equipment makes and models, OEM part numbers, and dimensional sketches whilst liaising with engineering to confirm sizing and performance.
+ You will be responsible for calculating pricing and generating quotations for all heat exchangers, parts, and services.
+ Process all purchase orders and conduct in house sales.
+ A large part of the role is to manage customer queries and complaints.
+ Customer Service is required to price and quote all parts utilizing software and stock control sheets.
+ Attends Lean and other meetings as required. Is required to collaborate with team members during meetings.
+ To observe safe work practices and follow safety procedures.
+ To implement process improvement projects and system audits within agreed time frames.
**What do we want to know about you?**
+ Sales experience, the in Industrial sector
+ Strong stakeholder experience; Liaising with customers, processing orders is a large part of our workload.
+ Sound mechanical knowledge/aptitude
+ Knowledge of the imperial measurement system
+ Intermediate computer skills
+ High attention to detail with the ability to cope well under pressure.
+ The ability to work unsupervised.
+ Good verbal and written communication skills.
+ Able to work in a multicultural team environment.
+ Commitment to safety in the workplace.
+ Able to pass a random drug & alcohol, fitness for work assessment.
"We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant"
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
This advertiser has chosen not to accept applicants from your region.
5
Service Owner
Canberra, Australian Capital Territory
Leidos
Posted 17 days ago
Job Viewed
Job Description
**Description**
+ We're a 'Family Friendly' certified workplace - we understand the diverse roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
We are seeking a collaborative and proactive Service Owner to support one of our largest Defence accounts, guiding both traditional business functions and Hybrid Cloud managed services. This senior role focuses on the holistic delivery, development, and continuous enhancement of services across multiple products and channels. You will build strong relationships with service consumers, business owners, and stakeholders, ensuring alignment with governance and business processes, while providing a supportive escalation point for delivery teams. The role also involves co-creating service lifecycle roadmaps that reflect customer and business goals, integrating services into the CMDB, and fostering performance improvements through teamwork and shared accountability.
While not a day-to-day operational lead, the Service Owner plays a key strategic and integrative role across Service Management, Chief Technology, Solution Architecture, and Service and Technology Operations-helping shape and guide Leidos' 'as-a-service' solutions. You will contribute to service strategy and design, and monitor meaningful metrics such as time to provision, SLA performance, Total Cost of Ownership, cost per use, industry benchmarks, risk and resiliency assessments, case metrics, and end-user experience across diverse user groups.
**Responsibilities:**
+ Build and maintain strong service relationships by addressing concerns with empathy, sharing key updates, and advocating for customer needs in internal forums.
+ Identify and manage risks collaboratively, coordinating post-reviews for Change, Incident, and Problem management to support continuous learning.
+ Lead service improvement initiatives by auditing performance, sharing insights, and encouraging innovation and productivity.
+ Support governance and planning by representing service delivery in forums, contributing to KPIs and Service Level Metrics, and engaging in SLA/OLA discussions.
+ Ensure smooth service execution by guiding changes, collaborating across teams, and staying informed on customer operations and industry best practices.
**What You'll Bring to Make an Impact:**
+ Deep experience in ICT Service Delivery Management, including working with diverse vendor models and subcontractor networks across government and private sectors.
+ Strong strategic thinking and planning skills, with a talent for developing business plans, product roadmaps, and aligning services to customer needs.
+ Inclusive leadership and consultancy experience, demonstrated in matrix-based environments and through trusted relationships with senior stakeholders.
+ Expertise in ITIL frameworks and ISO2000 compliance, with a track record of championing service management practices across teams.
+ Thoughtful problem-solving and analytical abilities, with a focus on detail, collaboration, and adaptability in both independent and team settings.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an Australian Citizen and hold a NV-1 or greater security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - interviews and background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
+ We're a 'Family Friendly' certified workplace - we understand the diverse roles our team members need to play within their own unique family setting and actively support them.
Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here Work That Matters**
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
**Your New Role and Responsibilities**
We are seeking a collaborative and proactive Service Owner to support one of our largest Defence accounts, guiding both traditional business functions and Hybrid Cloud managed services. This senior role focuses on the holistic delivery, development, and continuous enhancement of services across multiple products and channels. You will build strong relationships with service consumers, business owners, and stakeholders, ensuring alignment with governance and business processes, while providing a supportive escalation point for delivery teams. The role also involves co-creating service lifecycle roadmaps that reflect customer and business goals, integrating services into the CMDB, and fostering performance improvements through teamwork and shared accountability.
While not a day-to-day operational lead, the Service Owner plays a key strategic and integrative role across Service Management, Chief Technology, Solution Architecture, and Service and Technology Operations-helping shape and guide Leidos' 'as-a-service' solutions. You will contribute to service strategy and design, and monitor meaningful metrics such as time to provision, SLA performance, Total Cost of Ownership, cost per use, industry benchmarks, risk and resiliency assessments, case metrics, and end-user experience across diverse user groups.
**Responsibilities:**
+ Build and maintain strong service relationships by addressing concerns with empathy, sharing key updates, and advocating for customer needs in internal forums.
+ Identify and manage risks collaboratively, coordinating post-reviews for Change, Incident, and Problem management to support continuous learning.
+ Lead service improvement initiatives by auditing performance, sharing insights, and encouraging innovation and productivity.
+ Support governance and planning by representing service delivery in forums, contributing to KPIs and Service Level Metrics, and engaging in SLA/OLA discussions.
+ Ensure smooth service execution by guiding changes, collaborating across teams, and staying informed on customer operations and industry best practices.
**What You'll Bring to Make an Impact:**
+ Deep experience in ICT Service Delivery Management, including working with diverse vendor models and subcontractor networks across government and private sectors.
+ Strong strategic thinking and planning skills, with a talent for developing business plans, product roadmaps, and aligning services to customer needs.
+ Inclusive leadership and consultancy experience, demonstrated in matrix-based environments and through trusted relationships with senior stakeholders.
+ Expertise in ITIL frameworks and ISO2000 compliance, with a track record of championing service management practices across teams.
+ Thoughtful problem-solving and analytical abilities, with a focus on detail, collaboration, and adaptability in both independent and team settings.
Don't worry if you don't tick all the boxes - if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
_This role does require the successful applicant to be an Australian Citizen and hold a NV-1 or greater security clearance._
**Diverse Team Members, Shared Values and a Common Purpose**
_Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase - Chief Executive, Leidos Australia._
Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
Our five Advocacy Groups (Women and Allies Network,Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.
**Next Steps**
+ To apply for this role, follow the links or apply via our Careers page.
+ Recruitment process - interviews and background checks.
+ Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
+ We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.
This advertiser has chosen not to accept applicants from your region.
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6
Service Technician
Adelaide, South Australia
Carrier
Posted 17 days ago
Job Viewed
Job Description
**Build a career with confidence!**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
This role will be based in Wingfield and will involve working in the field, including routine troubleshooting, testing, repairs, service and maintenance on transport refrigeration units, across a number of well-known brands.
Are you a qualified Automotive Mechanic or Auto Electrician with a passion for offering excellent customer service and looking for a career change? This is an opportunity to join Carrier Transicold where you will benefit from employment stability, career development, as well a range of additional benefits that come with working with a market leader in transport refrigeration.
**Key Responsibilities:**
+ Routine troubleshooting
+ Testing and repairs
+ Service and Maintenance on transport refrigeration units
+ Providing exceptional customer service
**Requirements:**
+ Self-motivated individual who is proactive, professional, punctual, well presented with a can-do attitude
+ Ability to work unsupervised as part of a close-knit team
+ Experience in auto electrical or vehicle air-conditioning - refrigeration experience would be ideal however not essential
+ Current and valid Australian driver's licence
**Benefits:**
We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
+ Attractive salary package!
+ Supportive team environment
+ Excellent job stability
+ Company car + mobile phone
+ Training and development opportunities including access to Carriers' Online Learning Platform
**Our commitment to you**
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
This role will be based in Wingfield and will involve working in the field, including routine troubleshooting, testing, repairs, service and maintenance on transport refrigeration units, across a number of well-known brands.
Are you a qualified Automotive Mechanic or Auto Electrician with a passion for offering excellent customer service and looking for a career change? This is an opportunity to join Carrier Transicold where you will benefit from employment stability, career development, as well a range of additional benefits that come with working with a market leader in transport refrigeration.
**Key Responsibilities:**
+ Routine troubleshooting
+ Testing and repairs
+ Service and Maintenance on transport refrigeration units
+ Providing exceptional customer service
**Requirements:**
+ Self-motivated individual who is proactive, professional, punctual, well presented with a can-do attitude
+ Ability to work unsupervised as part of a close-knit team
+ Experience in auto electrical or vehicle air-conditioning - refrigeration experience would be ideal however not essential
+ Current and valid Australian driver's licence
**Benefits:**
We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
+ Attractive salary package!
+ Supportive team environment
+ Excellent job stability
+ Company car + mobile phone
+ Training and development opportunities including access to Carriers' Online Learning Platform
**Our commitment to you**
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
This advertiser has chosen not to accept applicants from your region.
7
Service Administrator
Geraldton, Western Australia
Cummins Inc.
Posted 3 days ago
Job Viewed
Job Description
**DESCRIPTION**
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We are looking for a talented **Service Administrator** to join our team specialising in Parts Operations and Customer Support for our Distribution Business Segment in Geraldton, WA. This role is 'on-site with flexibility' full time, permanent opportunity.
**In this role, you will make an impact in the following ways:**
+ Serve as the primary point of contact for customers, both over the phone and in person, building strong relationships and delivering excellent service.
+ Assess customer needs, open work orders, and provide timely updates on repair progress.
+ Support Service Supervisors with invoicing, warranty claims, and customer account management.
+ Manage supplier invoicing, accounts payable, medical bookings, and site access coordination.
+ Oversee technician timesheets, job-related expenses, and training requirements.
+ Assist the Operations Manager with administrative tasks including contractor management, facility maintenance, and compliance activities.
+ Communicate clearly and professionally-both verbally and in writing-with a proactive and positive attitude.
**To be successful in this role you will need the following:**
+ Demonstrated service administration in a similar industry, automotive or mining
+ ERP experience along with Strong skills in Word and Excel
+ An understanding of accounts payable and accounts receivable is desirable, as well as familiarity with financial processes/accounts and purchase orders.
+ World-class interpersonal skills and the ability to develop relationships with internal and external customers
"Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters."
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ High school diploma or equivalent; additional technical or vocational training in automotive or mechanical fields is advantageous
+ Strong proficiency in Microsoft Office and inventory/order management systems; ability to generate reports and analyze data
+ Proven experience in parts operations, preferably within the heavy vehicle, diesel engine, or industrial equipment sectors
+ Excellent communication and interpersonal skills, with a customer-first mindset and the ability to build trust and rapport
+ Demonstrated leadership potential, with experience guiding small teams or taking initiative in a fast-paced environment
+ Strong attention to detail, organizational skills, and the ability to manage multiple priorities under pressure
+ Willingness to comply with export control or sanctions regulations, if applicable
**QUALIFICATIONS**
This role will also support the operations manager with the administrative tasks associated with:
+ Timesheets
+ Direct and Indirect POs
+ Contractor Management
+ Facility Maintenance
+ Compliance activates administration
+ Tool calibration
+ HSE metrics
+ Chemical Management System
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID**
**Relocation Package** No
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We are looking for a talented **Service Administrator** to join our team specialising in Parts Operations and Customer Support for our Distribution Business Segment in Geraldton, WA. This role is 'on-site with flexibility' full time, permanent opportunity.
**In this role, you will make an impact in the following ways:**
+ Serve as the primary point of contact for customers, both over the phone and in person, building strong relationships and delivering excellent service.
+ Assess customer needs, open work orders, and provide timely updates on repair progress.
+ Support Service Supervisors with invoicing, warranty claims, and customer account management.
+ Manage supplier invoicing, accounts payable, medical bookings, and site access coordination.
+ Oversee technician timesheets, job-related expenses, and training requirements.
+ Assist the Operations Manager with administrative tasks including contractor management, facility maintenance, and compliance activities.
+ Communicate clearly and professionally-both verbally and in writing-with a proactive and positive attitude.
**To be successful in this role you will need the following:**
+ Demonstrated service administration in a similar industry, automotive or mining
+ ERP experience along with Strong skills in Word and Excel
+ An understanding of accounts payable and accounts receivable is desirable, as well as familiarity with financial processes/accounts and purchase orders.
+ World-class interpersonal skills and the ability to develop relationships with internal and external customers
"Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters."
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ High school diploma or equivalent; additional technical or vocational training in automotive or mechanical fields is advantageous
+ Strong proficiency in Microsoft Office and inventory/order management systems; ability to generate reports and analyze data
+ Proven experience in parts operations, preferably within the heavy vehicle, diesel engine, or industrial equipment sectors
+ Excellent communication and interpersonal skills, with a customer-first mindset and the ability to build trust and rapport
+ Demonstrated leadership potential, with experience guiding small teams or taking initiative in a fast-paced environment
+ Strong attention to detail, organizational skills, and the ability to manage multiple priorities under pressure
+ Willingness to comply with export control or sanctions regulations, if applicable
**QUALIFICATIONS**
This role will also support the operations manager with the administrative tasks associated with:
+ Timesheets
+ Direct and Indirect POs
+ Contractor Management
+ Facility Maintenance
+ Compliance activates administration
+ Tool calibration
+ HSE metrics
+ Chemical Management System
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID**
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
8
Service Technician
Melbourne, Victoria
Carrier
Posted 18 days ago
Job Viewed
Job Description
**Build a career with confidence!**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
Are you a qualified Automotive Mechanic or Auto Electrician with a passion for offering excellent customer service and looking for a career change? This is an opportunity to join Carrier Transicold where you will benefit from employment stability, career development, as well a range of additional benefits that come with working with a market leader in transport refrigeration.
**Key Responsibilities:**
+ Routine troubleshooting
+ Testing and repairs
+ Service and Maintenance on transport refrigeration units
+ Providing exceptional customer service
**Requirements:**
+ Self-motivated individual who is proactive, professional, punctual, well presented with a can-do attitude
+ Ability to work unsupervised as part of a close-knit team
+ Experience in auto electrical or vehicle air-conditioning - refrigeration experience would be ideal however not essential
+ Current and valid Australian driver's licence
**Benefits:**
We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
+ Attractive salary package!
+ Supportive team environment
+ Excellent job stability
+ Company car + mobile phone
+ Training and development opportunities including access to Carriers' Online Learning Platform
**Our commitment to you**
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
Are you a qualified Automotive Mechanic or Auto Electrician with a passion for offering excellent customer service and looking for a career change? This is an opportunity to join Carrier Transicold where you will benefit from employment stability, career development, as well a range of additional benefits that come with working with a market leader in transport refrigeration.
**Key Responsibilities:**
+ Routine troubleshooting
+ Testing and repairs
+ Service and Maintenance on transport refrigeration units
+ Providing exceptional customer service
**Requirements:**
+ Self-motivated individual who is proactive, professional, punctual, well presented with a can-do attitude
+ Ability to work unsupervised as part of a close-knit team
+ Experience in auto electrical or vehicle air-conditioning - refrigeration experience would be ideal however not essential
+ Current and valid Australian driver's licence
**Benefits:**
We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
+ Attractive salary package!
+ Supportive team environment
+ Excellent job stability
+ Company car + mobile phone
+ Training and development opportunities including access to Carriers' Online Learning Platform
**Our commitment to you**
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
This advertiser has chosen not to accept applicants from your region.
9