2 IT Service Management jobs in Australia
Service Integration and Management SME - Contract - Canberra
2600 Canberra, Australian Capital Territory
Gokul Infocare Pty Ltd
Posted 622 days ago
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Job Description
Urgent requirement of Service Integration and Management SME - Contract - Canberra Requirements The SIAM Bundle Lead is responsible for contribution to the Department’s future Service Integration and Management approach and leading any subsequent approaches to market for these services. The SIAM Bundle Lead will lead a leveraged team of technical, commercial, and service delivery specialists, including the SIAM SME, to deliver assigned outcomes.The successful SIAM Bundle Lead and SIAM SME will have a strong understanding of multi-vendor ICT operating models, contemporary development and service delivery frameworks and models, and contemporary service management toolsets and solutions. This includes:Applying their knowledge of the following to various aspects of the program, including but not limited to the development of approach to market requirements for enterprise computing services, evaluating responses, agreeing solutions, and implementing contracted outcomes:How the services and solutions of individual suppliers are integrated together to deliver services and solutions to application owners, developers, and end users.Contemporary SIAM and ITIL Service Management services and operating models.Other contemporary development and service delivery frameworks and models such as DevSecOps and SAFe.Contemporary service management toolsets and solutions, including public cloud toolsets and solutions.Contemporary enterprise operations toolsets and solutions, including application performance monitoring. Deliverables Working with a diverse array of stakeholders to identify and develop SIAM requirements for inclusion in approaches to market.Developing documentation on both current state and future state requirements and other relevant documentation as required.Supporting the SIAM Bundle Lead, Sourcing Lead, Program Manager and Program Office in their deliverables. Essential skills and experience Demonstrated experience in implementing Government ICT outsourcing arrangements, including experience in requirements development, tender evaluation, contract negotiation, and service implementation.Demonstrated experience in implementing SIAM services across large scale ICT delivery environment, including within Government.Demonstrated experience with service management and enterprise operational toolsets and solutions.Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.Strong verbal and written communication and documentation skills. The ability to clearly articulate requirements, expectations and outcomes is essential.The ability to present information and communicate expectations across conflicting priorities/workloads.Ability to work under pressure with close attention to detail. This includes the ability to plan, coordinate, and track the progress of various activities within agreed timelines. Duration: 12 months and possible extension of another 2* 12 months Eligibility: Australian/NZ Citizens/PR Holders with Baseline Clearance holder only Email:
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EL2 Technical Service Delivery Manager - Contract - Canberra
2600 Canberra, Australian Capital Territory
Hastha Solutions
Posted 595 days ago
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Job Description
Urgent requirement of EL2 Technical Service Delivery Manager - Contract - Canberra RequirementsMinimum 3 + years knowledge and experience implementing the Australian Signals Directorate (ASD) Essential Eight and the applicable Information Security Manual controls to achieve Maturity Level One in a complex ICT Environment, and/or Significant knowledge and experience implementing the Microsoft 365 product suite or similar digital transformation projects in a complex ICT Environment.Minimum 3 + years' experience and knowledge in delivering Cyber Security and assurance projects, including managing project scope, schedule, budget constraints and providing support to clear issues blocking delivery Weighted Criteria : Experience working with and influencing internal and external stakeholders and partners to minimise the organisation change impact in order to successfully implement Cyber Security mitigations.Proven track record in leading technical teams and managing cross-disciplinary technical programs, from project definition to product delivery/demonstration. Department : Services Australia Estimated start date : Wednesday, 01 May 2024 Initial contract duration : 30 June 2025 Extension term : 12 Months Number of extensions : 02 Location of work : ACT, NSW, QLD, SA, VIC Security clearance : Must have Negative Vetting Level 1 Working arrangements : Canberra -the work is to be performed at the department premises. Adelaide-Brisbane-Melbourne-the work is to be performed at the department premises. Some remote working arrangements may be considered Email:
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