What Jobs are available for IT Support Specialists in Brisbane?
Showing 23 IT Support Specialists jobs in Brisbane
Administration Support
Brisbane, Queensland
AECOM
Posted 3 days ago
Job Viewed
Job Description
**Company Description**
_"Being trusted and inspired, being given opportunities to grow, open communication and inclusiveness. All of these make company culture unique and are why I enjoy working at AECOM!" -_ **_Lee Taylor, Workgroup Lead - Geosciences and Remediation Services, Brisbane, QLD_**
**Come grow with us.**
AECOM's environmental practice is dedicated to helping industries, clients and governments meet their environmental responsibilities while protecting the natural environment. We provide advisory and technical services to ensure compliance, manage impacts, and reduce risks, including obtaining permits and approvals, decommissioning and restoring contaminated sites, and tackling climate change challenges and resilience. We focus on preserving habitats, water quality, stakeholder engagement and cultural resources, promoting a holistic approach to environmental impact management at every project stage.
**Everyone belongs at AECOM**
We're committed to diversity, equity, inclusion, and belonging - because great ideas come from diverse perspectives. AECOM is proud to be a **Fortune 500 Most Admired Company** , a **WGEA Employer of Choice for Gender Equality** , # **Work180 Equitable Workplace Awards 2025 Winner** and an **AWEI Bronze Tier LGBTQ+ Inclusive Employer** .
**Job Description**
Due to continued growth and a strong pipeline of exciting projects, our Environment team is looking to welcome an Administration Support professional to join our growing team.
_Please note, this role can be based in Melbourne, Brisbane or Sydney._
**How you'll make a difference**
+ Provide administrative and coordination support for meetings, travel, and sector initiatives, ensuring timely actions and organised documentation.
+ Prepare and maintain sector reports, records, and performance data in line with corporate standards and internal systems.
+ Track and report progress against growth, market, and operational objectives, assisting in the delivery of strategic initiatives and business plans.
+ Collaborate with Business Line and Operations leaders to enhance reporting efficiency, support integrated actions, and drive continuous improvement.
**Qualifications**
**The qualities that help you thrive**
The following qualifications and experience are highly desired, but if you don't tick all the boxes you could still be a perfect fit for this role. Please apply, all applications will be considered.
+ Proven experience providing administrative or business support, ideally in roles requiring coordination with shared services or cross-functional teams.
+ Strong organisational and time management skills, with the ability to handle multiple priorities such as meeting logistics, travel coordination, and report preparation.
+ Proven experience overseeing document and performance data management systems, including maintaining centralised repositories, reporting tools (e.g., SOFT Reports), and tracking progress against growth, market, and operational objectives.
+ Self-motivated and detail-oriented, with strong communication skills and the ability to build effective working relationships across different teams and stakeholders.
**Additional Information**
**Why you'll love working with us**
+ Flexible work arrangements, including alternative start/finish times, part-time, job-sharing and hybrid work options
+ Purchase up to 6 weeks additional annual leave per year
+ Swap public holidays - swap Easter or other holidays for ones that suit you better
+ Continuous learning and growth - lunch and learns, professional development courses, financial study assistance, 5 days paid study leave, global career opportunities
**Ready to push the limits of what's possible?**
We welcome applications from individuals of all backgrounds, including those with disabilities, additional health or mental health needs, and/or neurodiverse conditions. If you require any adjustments during the hiring process, please let us know.
Applications are reviewed as they come in, and the role may close earlier than expected, so if this opportunity sounds like you, we encourage you to apply as soon as possible.
**Learn more about life at AECOM:** LinkedIn, Facebook , Instagram, X, YouTube - explore our AECOM voices, employee stories, latest projects, and much more!
AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders - past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: AECOM**
AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2024. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
**Freedom to Grow in a World of Opportunity**
You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.
Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
**ReqID:** J
**Business Line:** Environment
**Business Group:** DCS
**Strategic Business Unit:** ANZ
**Career Area:** Administration
**Work Location Model:** Hybrid
_"Being trusted and inspired, being given opportunities to grow, open communication and inclusiveness. All of these make company culture unique and are why I enjoy working at AECOM!" -_ **_Lee Taylor, Workgroup Lead - Geosciences and Remediation Services, Brisbane, QLD_**
**Come grow with us.**
AECOM's environmental practice is dedicated to helping industries, clients and governments meet their environmental responsibilities while protecting the natural environment. We provide advisory and technical services to ensure compliance, manage impacts, and reduce risks, including obtaining permits and approvals, decommissioning and restoring contaminated sites, and tackling climate change challenges and resilience. We focus on preserving habitats, water quality, stakeholder engagement and cultural resources, promoting a holistic approach to environmental impact management at every project stage.
**Everyone belongs at AECOM**
We're committed to diversity, equity, inclusion, and belonging - because great ideas come from diverse perspectives. AECOM is proud to be a **Fortune 500 Most Admired Company** , a **WGEA Employer of Choice for Gender Equality** , # **Work180 Equitable Workplace Awards 2025 Winner** and an **AWEI Bronze Tier LGBTQ+ Inclusive Employer** .
**Job Description**
Due to continued growth and a strong pipeline of exciting projects, our Environment team is looking to welcome an Administration Support professional to join our growing team.
_Please note, this role can be based in Melbourne, Brisbane or Sydney._
**How you'll make a difference**
+ Provide administrative and coordination support for meetings, travel, and sector initiatives, ensuring timely actions and organised documentation.
+ Prepare and maintain sector reports, records, and performance data in line with corporate standards and internal systems.
+ Track and report progress against growth, market, and operational objectives, assisting in the delivery of strategic initiatives and business plans.
+ Collaborate with Business Line and Operations leaders to enhance reporting efficiency, support integrated actions, and drive continuous improvement.
**Qualifications**
**The qualities that help you thrive**
The following qualifications and experience are highly desired, but if you don't tick all the boxes you could still be a perfect fit for this role. Please apply, all applications will be considered.
+ Proven experience providing administrative or business support, ideally in roles requiring coordination with shared services or cross-functional teams.
+ Strong organisational and time management skills, with the ability to handle multiple priorities such as meeting logistics, travel coordination, and report preparation.
+ Proven experience overseeing document and performance data management systems, including maintaining centralised repositories, reporting tools (e.g., SOFT Reports), and tracking progress against growth, market, and operational objectives.
+ Self-motivated and detail-oriented, with strong communication skills and the ability to build effective working relationships across different teams and stakeholders.
**Additional Information**
**Why you'll love working with us**
+ Flexible work arrangements, including alternative start/finish times, part-time, job-sharing and hybrid work options
+ Purchase up to 6 weeks additional annual leave per year
+ Swap public holidays - swap Easter or other holidays for ones that suit you better
+ Continuous learning and growth - lunch and learns, professional development courses, financial study assistance, 5 days paid study leave, global career opportunities
**Ready to push the limits of what's possible?**
We welcome applications from individuals of all backgrounds, including those with disabilities, additional health or mental health needs, and/or neurodiverse conditions. If you require any adjustments during the hiring process, please let us know.
Applications are reviewed as they come in, and the role may close earlier than expected, so if this opportunity sounds like you, we encourage you to apply as soon as possible.
**Learn more about life at AECOM:** LinkedIn, Facebook , Instagram, X, YouTube - explore our AECOM voices, employee stories, latest projects, and much more!
AECOM acknowledges the Traditional Owners and Custodians of the lands on which we, our clients and our communities live and work around Australia. We pay our respects to their cultures and to their Elders - past, present, and emerging. We are committed to connecting to Country in our work through meaningful engagement with First Nations peoples and businesses. Find out more about our Australian Reconciliation Action Plan here: AECOM**
AECOM is the world's trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $16.1 billion in fiscal year 2024. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
**Freedom to Grow in a World of Opportunity**
You will have the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We're the world's trusted global infrastructure firm, and we're in this together - your growth and success are ours too.
Join us, and you'll get all the benefits of being a part of a global, publicly traded firm - access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.
**ReqID:** J
**Business Line:** Environment
**Business Group:** DCS
**Strategic Business Unit:** ANZ
**Career Area:** Administration
**Work Location Model:** Hybrid
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Senior Technical Support Engineer
Brisbane, Queensland
Bentley Systems
Posted 17 days ago
Job Viewed
Job Description
**Senior Technical Support Engineer**
**Location: ** Hybrid or Home-based, Brisbane Australia
**Position Summary: **
Bentley Systems is seeking a qualified professional to join our esteemed Global Technical Support team. This role involves interfacing with users to provide technical support, demonstrations, and training for civil engineering software. The successful candidate will collaborate with our Development group, Professional Services, Quality Assurance, Marketing, and Sales teams. As a key member of the team, you will also support your colleagues by sharing product knowledge and assisting in case resolution. Additionally, you may be required to mentor and train both current and new team members to help them achieve their potential.
**Responsibilties:**
+ Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
+ Assisting Technical Support Engineers in resolving complex problems and issues
+ Keeping and maintaining a close working relationship with the Product Management teams
+ Teaching engineers and designers best practices for the available civil engineering and survey software tools, to allow them to accomplish their project goals
+ Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project
+ Producing client facing training and multimedia materials
+ Serving as primary support liaison between Bentley and our clients
+ Occasionally travelling to user sites for internal trainings as needed (less than 10% travel)
+ Conveying user feedback to product development staff.
+ Identifying and presenting user requirements to the Product Management teams in the form of detailed specification documents to enable the enhancement of program commands and workflows
+ Possessing thorough knowledge of the client company's products and other applications used by their users
+ Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements.
+ Helping to spearhead special projects within the team
+ Communicating with all affected parties how and when problems are resolved
+ Managing any additional follow up, testing and troubleshooting needed
+ Appropriately referring issues to other support and quality assurance areas
+ Promoting and maintaining a high quality, professional, service-oriented company image among users
What You Bring to The Team:
+ Civil Engineering degree or equivalent training and experience
+ 3+ years as a Technical Support Engineer or similar
+ 1-5 years of experience in road, rail, and site design preferred
+ English Language Proficiency
+ 3+ experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D
+ Best in class written and verbal communication skills
+ Strong critical thinking skills and a desire to solve problems
+ Strong leadership skills
+ Self-motivated, proactive with a strong desire to continuously learn
+ Professional Engineering license a bonus
+ This is a full-time role expected to work 40 hours per week, home-based or hybrid in your home country
+ Requires sitting or standing at will while performing work on a computer (or any other physical requirements ( ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
**What We Offer:**
+ A great Team and culture - please see our colleague video .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
+ An attractive salary and benefits package.
+ A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
+ A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
#LI-SB1
**About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
**Location: ** Hybrid or Home-based, Brisbane Australia
**Position Summary: **
Bentley Systems is seeking a qualified professional to join our esteemed Global Technical Support team. This role involves interfacing with users to provide technical support, demonstrations, and training for civil engineering software. The successful candidate will collaborate with our Development group, Professional Services, Quality Assurance, Marketing, and Sales teams. As a key member of the team, you will also support your colleagues by sharing product knowledge and assisting in case resolution. Additionally, you may be required to mentor and train both current and new team members to help them achieve their potential.
**Responsibilties:**
+ Providing technical application support to users, answering complex questions on the use of software to design various civil engineering projects. These projects include roadway design, site design, storm and sanitary sewer design, berm and levee design, rail design, etc.
+ Assisting Technical Support Engineers in resolving complex problems and issues
+ Keeping and maintaining a close working relationship with the Product Management teams
+ Teaching engineers and designers best practices for the available civil engineering and survey software tools, to allow them to accomplish their project goals
+ Acting as a consultant to engineering companies and government organizations to implement our design software in their organization or project
+ Producing client facing training and multimedia materials
+ Serving as primary support liaison between Bentley and our clients
+ Occasionally travelling to user sites for internal trainings as needed (less than 10% travel)
+ Conveying user feedback to product development staff.
+ Identifying and presenting user requirements to the Product Management teams in the form of detailed specification documents to enable the enhancement of program commands and workflows
+ Possessing thorough knowledge of the client company's products and other applications used by their users
+ Resolving clients' application questions or problems over the telephone in the areas of system configurations/setup, product functionality and bugs/enhancements.
+ Helping to spearhead special projects within the team
+ Communicating with all affected parties how and when problems are resolved
+ Managing any additional follow up, testing and troubleshooting needed
+ Appropriately referring issues to other support and quality assurance areas
+ Promoting and maintaining a high quality, professional, service-oriented company image among users
What You Bring to The Team:
+ Civil Engineering degree or equivalent training and experience
+ 3+ years as a Technical Support Engineer or similar
+ 1-5 years of experience in road, rail, and site design preferred
+ English Language Proficiency
+ 3+ experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D
+ Best in class written and verbal communication skills
+ Strong critical thinking skills and a desire to solve problems
+ Strong leadership skills
+ Self-motivated, proactive with a strong desire to continuously learn
+ Professional Engineering license a bonus
+ This is a full-time role expected to work 40 hours per week, home-based or hybrid in your home country
+ Requires sitting or standing at will while performing work on a computer (or any other physical requirements ( ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions.
**What We Offer:**
+ A great Team and culture - please see our colleague video .
+ An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction - watch this short documentary about how we got our start.
+ An attractive salary and benefits package.
+ A commitment to inclusion, belonging and colleague wellbeing through global initiatives and resource groups.
+ A company committed to making a real difference by advancing the world's infrastructure for better quality of life, where your contributions help build a more sustainable, connected, and resilient world. Discover our latest user success stories for an insight into our global impact.
#LI-SB1
**About Bentley Systems**
Around the world, infrastructure professionals rely on software from Bentley Systems to help them design, build, and operate better and more resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software that spans engineering disciplines, industry sectors, and all phases of the infrastructure lifecycle. Through our digital twin solutions, we help infrastructure professionals unlock the value of their data to transform project delivery and asset performance. Opportunity Employer:**
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.
Equal Opportunity Employer/Minorities/Females/Veterans/Disabled
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Desktop Support Analyst
South Brisbane, Queensland
Stantec
Posted 17 days ago
Job Viewed
Job Description
Desktop Support Analyst - ( KY )
**Description**
_Please note that employment visa sponsorship is not available for this role. Therefore, it is only suitable for candidates who are Australian citizens or permanent residents. Applicants on temporary visas or requiring sponsorship will not be considered._
**About the role**
_The professional-level Desktop Support Analyst position is a customer-facing role that requires intermediate proficiency in a variety of IT systems and applications. This role is vital to ensuring the smooth operation of day-to-day business activities, with a strong focus on supporting Windows desktop environments and commonly used applications._
_As part of the IT support team, the analyst will be responsible for addressing user issues, maintaining system functionality, and contributing to a positive user experience. In addition to technical support, the position involves a range of operational and administrative duties that are essential for consistent and reliable service delivery. These responsibilities may include managing support requests, documenting procedures, and assisting with routine system checks, all of which help maintain the overall health and efficiency of the IT environment._
_The ideal candidate will bring a solid technical foundation in IT desktop support, with hands-on experience in troubleshooting hardware and software issues, configuring systems, and supporting end users. If you're currently working in a Service Desk Support role and looking to take the next step in your career, this position offers a great opportunity to gain more hands-on experience and broaden your technical skill set._
**Key accountabilities for this role include:**
* Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers
* Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
* Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
* Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
* Maintain and create operational knowledge base documentation.
* Deploy software updates and security patches to workstations.
* Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
* Ensure the safe, secure and effective disposal of Stantec computing devices.
* Installation of all user related Software on receipt of an approved Service Request.
* Participate in cross training and mentoring with service delivery teams.
* Participate in IT projects as an operational resource performing tasks as required.
* Contribute to the development of operational procedures and documentation.
* Support corporate policies, procedures and best practices pertinent to supporting Stantec's Infrastructure.
* Complete all work in line with Stantec Health and Safety program
**Qualifications**
**Skills & Specifications:**
* Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement
* Some experience working in an IT environment required
* Travel (driving/flying to other Stantec offices (local and interstate will be required), must have valid driver's license.
* Suitable for Permanent Residency visa holders or Australia Citizens only
* Self-starter - The ability to work with minimal supervision
* Demonstrates an outstanding "customer orientated" service management experience
* Ability to build relationships through strong interpersonal skills (written and verbal)
* Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
* Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
* Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams
* Process orientated, able to work cross functionally in a team environment
* Exhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challenges
* Promotes innovation and continual process improvement
**About Stantec**
The Stantec community unites over 34,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
**What we offer**
Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
* Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
* Option to purchase up to 4 weeks additional leave.
* Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
* Mentoring for your own development and the opportunity to mentor others
* Professional Memberships
* Salary Continuance Insurance (SCI)
* Mental Health, Employee Assistance Program and Wellbeing Programs
* Service Recognition Awards
**How to apply**
If this position is of interest, submit your application online.
Please note that no agency applications will be accepted at this time.
**Primary Location** : Australia-Queensland-South Brisbane
**Organization** : BC-3094 IT Services-AU Corporate
**Employee Status** : Regular
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : Oct 12, 2025, 8:47:06 PM
**Req ID:** KY
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans
**Description**
_Please note that employment visa sponsorship is not available for this role. Therefore, it is only suitable for candidates who are Australian citizens or permanent residents. Applicants on temporary visas or requiring sponsorship will not be considered._
**About the role**
_The professional-level Desktop Support Analyst position is a customer-facing role that requires intermediate proficiency in a variety of IT systems and applications. This role is vital to ensuring the smooth operation of day-to-day business activities, with a strong focus on supporting Windows desktop environments and commonly used applications._
_As part of the IT support team, the analyst will be responsible for addressing user issues, maintaining system functionality, and contributing to a positive user experience. In addition to technical support, the position involves a range of operational and administrative duties that are essential for consistent and reliable service delivery. These responsibilities may include managing support requests, documenting procedures, and assisting with routine system checks, all of which help maintain the overall health and efficiency of the IT environment._
_The ideal candidate will bring a solid technical foundation in IT desktop support, with hands-on experience in troubleshooting hardware and software issues, configuring systems, and supporting end users. If you're currently working in a Service Desk Support role and looking to take the next step in your career, this position offers a great opportunity to gain more hands-on experience and broaden your technical skill set._
**Key accountabilities for this role include:**
* Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers
* Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.
* Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.
* Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.
* Maintain and create operational knowledge base documentation.
* Deploy software updates and security patches to workstations.
* Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.
* Ensure the safe, secure and effective disposal of Stantec computing devices.
* Installation of all user related Software on receipt of an approved Service Request.
* Participate in cross training and mentoring with service delivery teams.
* Participate in IT projects as an operational resource performing tasks as required.
* Contribute to the development of operational procedures and documentation.
* Support corporate policies, procedures and best practices pertinent to supporting Stantec's Infrastructure.
* Complete all work in line with Stantec Health and Safety program
**Qualifications**
**Skills & Specifications:**
* Tertiary qualification in Information Technology (or equivalent) is preferred but not a requirement
* Some experience working in an IT environment required
* Travel (driving/flying to other Stantec offices (local and interstate will be required), must have valid driver's license.
* Suitable for Permanent Residency visa holders or Australia Citizens only
* Self-starter - The ability to work with minimal supervision
* Demonstrates an outstanding "customer orientated" service management experience
* Ability to build relationships through strong interpersonal skills (written and verbal)
* Demonstrated capability for problem solving, decision making, sound judgement and assertiveness
* Demonstrates the ability to tackle a problem by using a logical, systematic and sequential approach
* Awareness of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams
* Process orientated, able to work cross functionally in a team environment
* Exhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challenges
* Promotes innovation and continual process improvement
**About Stantec**
The Stantec community unites over 34,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring buildings, energy, resources, water, environmental, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction, and commissioning begins at the intersection of community, creativity, and client relationships.
**What we offer**
Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
* Genuine Flexible Working Arrangements - Including work from home opportunities, provision for school term contracts, job sharing and part time employment.
* Option to purchase up to 4 weeks additional leave.
* Learning and Talent Development Programs - Including Global programmes, online learning and on-the-job learning
* Mentoring for your own development and the opportunity to mentor others
* Professional Memberships
* Salary Continuance Insurance (SCI)
* Mental Health, Employee Assistance Program and Wellbeing Programs
* Service Recognition Awards
**How to apply**
If this position is of interest, submit your application online.
Please note that no agency applications will be accepted at this time.
**Primary Location** : Australia-Queensland-South Brisbane
**Organization** : BC-3094 IT Services-AU Corporate
**Employee Status** : Regular
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : Oct 12, 2025, 8:47:06 PM
**Req ID:** KY
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Supply Support Specialist
Cannon Hill, Queensland
RTX Corporation
Posted 18 days ago
Job Viewed
Job Description
**Date Posted:**
**Country:**
Australia
**Location:**
AUSQLD122: Cannon Hill QLD, 101 Southgate Avenue, Cannon Hill, QLD, 4170, Australia
**Position Role Type:**
Unspecified
+ Fast track your career on breakthrough defence projects
+ Gain hands-on experience from concept to delivery
+ Learn from the best in a high calibre team with great benefits and professional development
Raytheon Australia is a trusted capability partner delivering some of the most complex, innovative and meaningful engineering projects for the Australian Defence Force. Right now, the company is experiencing exciting growth across the country, and we are looking for a smart and energised Supply Support Specialist to join our team.
Our Supply Support Specialists are world class and working on projects that truly contribute to the defence of our nation. We look for specialists with a talent for big picture thinking and attention to detail.
In return, we offer outstanding opportunities to grow, with Raytheon Australia's exclusive professional development programs, and a raft of employee benefits tailored to suit every stage of your career and lifestyle. Playing a key role in key projects is just one of the many reasons why it's great to work here.
**The role:**
+ Build a strong and responsive working relationship with internal and external stakeholders.
+ Data entry and upkeep of relevant Raytheon Australia and Commonwealth Inventory Management Systems.
+ Sourcing and preparation of quotes and requisitions for identified calibrations and repairs.
+ Monitoring of maintenance activities to ensure on time delivery of services.
+ Assist in achievement of key performance indicator and logistics governance metrics.
+ Export / Import (EXIM) compliance.
**The person:**
+ Minimum Certificate III in Supply/Logistics or Procurement related training.
+ At least 2 years repair management experience in a Defence sustainment/support program
+ Operation of MILIS is highly desirable.
+ Experience using SAP is highly desirable.
+ Certificate III or IV in a related field of Sustainment Life Cycle Management would be highly desirable.
+ Knowledge of EXIM, EHS and Quality policies, along with knowledge of Foreign Military Sales (FMS) processes.
+ Applicants must be eligible to obtain an Australian Defence Security Clearance
Don't miss the opportunity to build your career in a world class team and help build the defence systems that keep Australia safe.
As our employees say, we do great work at Raytheon Australia and it's great to #workhere. Come and find out why!
If you are looking for a challenging and rewarding career access your next mission now by clicking the "Apply" button below or contact us at
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
**Country:**
Australia
**Location:**
AUSQLD122: Cannon Hill QLD, 101 Southgate Avenue, Cannon Hill, QLD, 4170, Australia
**Position Role Type:**
Unspecified
+ Fast track your career on breakthrough defence projects
+ Gain hands-on experience from concept to delivery
+ Learn from the best in a high calibre team with great benefits and professional development
Raytheon Australia is a trusted capability partner delivering some of the most complex, innovative and meaningful engineering projects for the Australian Defence Force. Right now, the company is experiencing exciting growth across the country, and we are looking for a smart and energised Supply Support Specialist to join our team.
Our Supply Support Specialists are world class and working on projects that truly contribute to the defence of our nation. We look for specialists with a talent for big picture thinking and attention to detail.
In return, we offer outstanding opportunities to grow, with Raytheon Australia's exclusive professional development programs, and a raft of employee benefits tailored to suit every stage of your career and lifestyle. Playing a key role in key projects is just one of the many reasons why it's great to work here.
**The role:**
+ Build a strong and responsive working relationship with internal and external stakeholders.
+ Data entry and upkeep of relevant Raytheon Australia and Commonwealth Inventory Management Systems.
+ Sourcing and preparation of quotes and requisitions for identified calibrations and repairs.
+ Monitoring of maintenance activities to ensure on time delivery of services.
+ Assist in achievement of key performance indicator and logistics governance metrics.
+ Export / Import (EXIM) compliance.
**The person:**
+ Minimum Certificate III in Supply/Logistics or Procurement related training.
+ At least 2 years repair management experience in a Defence sustainment/support program
+ Operation of MILIS is highly desirable.
+ Experience using SAP is highly desirable.
+ Certificate III or IV in a related field of Sustainment Life Cycle Management would be highly desirable.
+ Knowledge of EXIM, EHS and Quality policies, along with knowledge of Foreign Military Sales (FMS) processes.
+ Applicants must be eligible to obtain an Australian Defence Security Clearance
Don't miss the opportunity to build your career in a world class team and help build the defence systems that keep Australia safe.
As our employees say, we do great work at Raytheon Australia and it's great to #workhere. Come and find out why!
If you are looking for a challenging and rewarding career access your next mission now by clicking the "Apply" button below or contact us at
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Sr. Technical Support Engineer (SCIM Compliance)
Brisbane, Queensland
Microsoft Corporation
Posted 1 day ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
Preferred Qualifications:
Chinese Proficiency
CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
Ability to effectively communicate with customer managers and executives on technical and business issues.
Organization, time management, project management, and negotiation skills.
3+ years of experience providing support for enterprise level premier customers.
Compliance:
- Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
- 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
Preferred Qualifications:
Chinese Proficiency
CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
Ability to effectively communicate with customer managers and executives on technical and business issues.
Organization, time management, project management, and negotiation skills.
3+ years of experience providing support for enterprise level premier customers.
Compliance:
- Working knowledge of Purview Compliance (eDiscovery, Auditing, Data Loss Prevention (DLP), Secure Labels, etc.).
- 2+ years of experience with Exchange or Office 365 (Exchange Online and Purview Compliance).
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Customer Support and Data Entry
4000 Brisbane
$50 - $60 per hour
HAYS Specialist Recruitment
Posted 17 days ago
Job Viewed
Job Description
Main Job Description:
We are seeking a motivated and detail-oriented individual to join our team as a Customer Support and Data Entry Specialist . In this hybrid role, you will be responsible for managing customer inquiries, resolving issues, and ensuring data accuracy within internal systems. You will play a key role in supporting customer satisfaction while maintaining the integrity of data.
Responsibilities:
- Provide exceptional customer support via phone, email, and live chat.
- Resolve customer inquiries and complaints efficiently and professionally.
- Enter and update customer data in the system, ensuring accuracy and consistency.
- Assist in maintaining and organizing customer records.
- Identify and escalate issues that require further assistance or escalation.
- Perform data entry tasks, including entering customer orders, billing information, and other relevant details.
- Ensure all data entry tasks are completed in a timely and accurate manner.
- Collaborate with other departments to resolve complex customer issues.
Skills and Qualifications:
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Proficiency in Microsoft Office Suite (Excel, Word, etc.) and data management tools.
- Previous experience in customer service or data entry is preferred.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and ability to handle challenging situations.
- Ability to adapt in a fast-paced environment.
Work Experience and Education:
- High school diploma or equivalent; a degree in business or a related field is a plus.
- At least 1-2 years of experience in customer service or data entry roles.
- Experience with CRM software and data management tools is preferred.
Provide exceptional customer support via phone, email, and live chat. - Kindly note: My name is Freya Campbell, and I am the designated contact for this recruitment process.
Company Details
Hays Specialist Recruitment is a leading global professional recruiting group, renowned for placing qualified, professional, and skilled people across a wide range of industries and professions. Founded in 1968 and headquartered in the UK, Hays operates in over 30 countries, offering expertise in permanent, temporary, and contract recruitment. The company focuses on specialist roles across sectors such as IT, construction, finance, healthcare, engineering, and more, connecting employers with top talent through deep market knowledge and innovative recruitment solutions.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
MineStar Product Support Manager
Brisbane, Queensland
Caterpillar, Inc.
Posted 1 day ago
Job Viewed
Job Description
**Career Area:**
Product Support
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Location:** Perth, Western Australia | Brisbane, Queensland
**Drive Innovation in Autonomous Mining Technology**
At Caterpillar, we turn ideas into reality. Whether it's designing groundbreaking products, delivering best-in-class solutions, or building a long-term career, you can make a real impact here.
We are currently seeking a **Regional** **Product Support Manager** to join our Command for Hauling Service Engineering team within the Cat Technology Autonomy and Automation division. As a Product Support Manager, you will have accountability for collaboration with our process partners, go to market teams, dealers, and customers in the Australian region. You will have a significant impact on the wellbeing and productivity of a Service Engineering team that provides 24/7 support to a global fleet of autonomous trucks.
Continuous learning and professional growth are key aspects of this role, and specialized training will be provided for the successful applicant to support their development.
**What You'll Do** :
+ Lead, and thoughtfully grow, a uniquely capable team that can fulfill a wide range of responsibilities in support of our internal and external customers
+ Create and maintain a support environment that facilitates the execution of issue diagnostics and customer connectivity in a prompt and effective manner.
+ Build strong working relationships with regional customers and dealers to ensure their success.
+ Participate in regular client and dealer technical meetings and advocate on their behalf to resolve product issues with the Product Development Engineering teams.
+ Collaborate with the global Service Engineering teams and other MineStar Product Support Managers to document problem analysis, communicate corrective actions, and escalate priorities to key stakeholders on MineStar Software and Hardware issues.
+ Create and report product improvement ideas including functional enhancements and supportability improvements.
+ Participate in New Product Introduction (NPI) projects.
+ Support MineStar Product Field Follow Testing and Validation programs within region.
+ Engage with the team on Product related Incident Investigations as required.
+ Generate system and site reports tracking product performance and insights.
**What You'll Need to Succeed**
**Basic Qualifications:**
+ Bachelor's Degree (Engineering stream) or equivalent technical experience.
+ Prior Management experience (3+ year)
+ Product or industry specific knowledge and experience (3+ year)
**Preferred Skills and Experience:**
+ Proven ability to manage a team with a dynamic workload
+ Experienced coaching capabilities for a team managing first-line technical support for enterprise-level applications.
+ Strong background in problem management and root cause analysis for complex software and hardware systems with strength in data driven communications and decision making.
+ Excellent written and verbal communication skills to interact and build strong relationships with global teams and customers.
+ Ability to work both independently and collaboratively as an integral part of local and global teams in a fast-paced environment.
+ Self-starter with a proactive mindset, taking initiative to tackle challenges and drive effective solutions forward.
+ Experience in mining or heavy earthmoving industries is a benefit but not required.
+ Experience with MineStar or equipment automation is a benefit but is not required.
**Why Join Us?**
+ At Caterpillar, you'll work alongside some of the brightest minds in the industry, tackling challenges that shape the future of mining automation. We offer a **dynamic work environment, career growth opportunities, and specialized training** to enhance your expertise.
+ Join us and be part of something bigger-where your work truly matters **.**
**Additional information:**
* ENVIRONMENTAL CONDITIONS - This position requires open pit mine site support work on an as required basis. The selected applicant will be required to complete and pass regulatory open pit mine safety training, and travel to and work in open pit mining environments. Time spent in a mining environment would typically include a single work week with daily work in the mining environment.
The successful candidate must be available 5 days per week in the office.
* Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of this which can be found through our employment website at Dates:**
October 30, 2025 - November 20, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Product Support
**Job Description:**
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Location:** Perth, Western Australia | Brisbane, Queensland
**Drive Innovation in Autonomous Mining Technology**
At Caterpillar, we turn ideas into reality. Whether it's designing groundbreaking products, delivering best-in-class solutions, or building a long-term career, you can make a real impact here.
We are currently seeking a **Regional** **Product Support Manager** to join our Command for Hauling Service Engineering team within the Cat Technology Autonomy and Automation division. As a Product Support Manager, you will have accountability for collaboration with our process partners, go to market teams, dealers, and customers in the Australian region. You will have a significant impact on the wellbeing and productivity of a Service Engineering team that provides 24/7 support to a global fleet of autonomous trucks.
Continuous learning and professional growth are key aspects of this role, and specialized training will be provided for the successful applicant to support their development.
**What You'll Do** :
+ Lead, and thoughtfully grow, a uniquely capable team that can fulfill a wide range of responsibilities in support of our internal and external customers
+ Create and maintain a support environment that facilitates the execution of issue diagnostics and customer connectivity in a prompt and effective manner.
+ Build strong working relationships with regional customers and dealers to ensure their success.
+ Participate in regular client and dealer technical meetings and advocate on their behalf to resolve product issues with the Product Development Engineering teams.
+ Collaborate with the global Service Engineering teams and other MineStar Product Support Managers to document problem analysis, communicate corrective actions, and escalate priorities to key stakeholders on MineStar Software and Hardware issues.
+ Create and report product improvement ideas including functional enhancements and supportability improvements.
+ Participate in New Product Introduction (NPI) projects.
+ Support MineStar Product Field Follow Testing and Validation programs within region.
+ Engage with the team on Product related Incident Investigations as required.
+ Generate system and site reports tracking product performance and insights.
**What You'll Need to Succeed**
**Basic Qualifications:**
+ Bachelor's Degree (Engineering stream) or equivalent technical experience.
+ Prior Management experience (3+ year)
+ Product or industry specific knowledge and experience (3+ year)
**Preferred Skills and Experience:**
+ Proven ability to manage a team with a dynamic workload
+ Experienced coaching capabilities for a team managing first-line technical support for enterprise-level applications.
+ Strong background in problem management and root cause analysis for complex software and hardware systems with strength in data driven communications and decision making.
+ Excellent written and verbal communication skills to interact and build strong relationships with global teams and customers.
+ Ability to work both independently and collaboratively as an integral part of local and global teams in a fast-paced environment.
+ Self-starter with a proactive mindset, taking initiative to tackle challenges and drive effective solutions forward.
+ Experience in mining or heavy earthmoving industries is a benefit but not required.
+ Experience with MineStar or equipment automation is a benefit but is not required.
**Why Join Us?**
+ At Caterpillar, you'll work alongside some of the brightest minds in the industry, tackling challenges that shape the future of mining automation. We offer a **dynamic work environment, career growth opportunities, and specialized training** to enhance your expertise.
+ Join us and be part of something bigger-where your work truly matters **.**
**Additional information:**
* ENVIRONMENTAL CONDITIONS - This position requires open pit mine site support work on an as required basis. The selected applicant will be required to complete and pass regulatory open pit mine safety training, and travel to and work in open pit mining environments. Time spent in a mining environment would typically include a single work week with daily work in the mining environment.
The successful candidate must be available 5 days per week in the office.
* Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of this which can be found through our employment website at Dates:**
October 30, 2025 - November 20, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community ( .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
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6
Member Support Specialist Brisbane
Brisbane, Queensland
Concentrix
Posted 15 days ago
Job Viewed
Job Description
Job Title:
Member Support Specialist Brisbane
Job Description
The Member Support Specialist position interfaces with customers via chat messaging, inbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
**We're Growing - 20+ new roles on our Australian Super team!**
Our Australian Super team is expanding rapidly, and we're looking for dedicated customer experience professionals to join us. As part of our team, you'll support one of the nation's most biggest superannuation funds, helping members navigate their financial futures with confidence and clarity.
Whether you have contact centre experience or are new to the industry, we value your passion for service and commitment to making a difference. With full training provided and a clear path for career development, this is an excellent opportunity to grow your skills in a supportive, professional environment.
**What We Offer:**
+ Comprehensive Training: You'll receive structured onboarding and ongoing coaching - we'll ensure you're fully equipped to succeed.
+ Flexible Start Dates: Multiple intakes available across September and October to suit your availability.
+ Work-Life Balance: Monday to Friday roster with rotating shifts between 7:00 am and 8:00 pm - no weekend work required.
+ Competitive Salary: $61,955 per annum + 12% superannuation, and performance based incentives.
+ Modern Office Location: Based in the heart of Brisbane CBD, just across from Central Station
+ Flexible Employment Options: Both full-time and part-time opportunities available.
+ Career Progression: 80% of our frontline leadership team began in this role, we're serious about internal growth.
+ Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.
**What You'll Be Doing:**
+ Delivering Exceptional Support: Handle inbound calls and assist customers with a wide range of superannuation enquiries - including online access, contributions, pension accounts, withdrawals, and investments.
+ Using Systems Effectively: Navigate internal platforms to resolve queries efficiently and accurately.
+ Maintaining Security and Compliance: Ensure the protection of personal information and adhere to relevant guidelines and procedures.
+ Providing Clear Guidance: Direct customers to appropriate resources and further support when needed.
**What We're Looking For:**
+ Strong communication and interpersonal skills with a professional, friendly approach
+ Ability to multitask and work confidently across multiple systems
+ Composure and resilience when handling complex or high-pressure interactions
+ Eagerness to learn and take on new challenges
+ A team-oriented mindset with a strong sense of personal accountability
Ready to Apply?
If you're looking for a stable, rewarding role with real opportunities for growth, we'd love to hear from you. Apply today and discover where a career at Concentrix can take you!
If you're after a role with stability, growth opportunities, and a team that's got your back, we'd love to hear from you. Apply today and see where a career with Concentrix could take you.
Location:
AUS Brisbane - 288 Edward Street
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Member Support Specialist Brisbane
Job Description
The Member Support Specialist position interfaces with customers via chat messaging, inbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
**We're Growing - 20+ new roles on our Australian Super team!**
Our Australian Super team is expanding rapidly, and we're looking for dedicated customer experience professionals to join us. As part of our team, you'll support one of the nation's most biggest superannuation funds, helping members navigate their financial futures with confidence and clarity.
Whether you have contact centre experience or are new to the industry, we value your passion for service and commitment to making a difference. With full training provided and a clear path for career development, this is an excellent opportunity to grow your skills in a supportive, professional environment.
**What We Offer:**
+ Comprehensive Training: You'll receive structured onboarding and ongoing coaching - we'll ensure you're fully equipped to succeed.
+ Flexible Start Dates: Multiple intakes available across September and October to suit your availability.
+ Work-Life Balance: Monday to Friday roster with rotating shifts between 7:00 am and 8:00 pm - no weekend work required.
+ Competitive Salary: $61,955 per annum + 12% superannuation, and performance based incentives.
+ Modern Office Location: Based in the heart of Brisbane CBD, just across from Central Station
+ Flexible Employment Options: Both full-time and part-time opportunities available.
+ Career Progression: 80% of our frontline leadership team began in this role, we're serious about internal growth.
+ Supportive Culture: Enjoy a positive team environment with regular social events, wellbeing programs, and a relaxed dress code.
**What You'll Be Doing:**
+ Delivering Exceptional Support: Handle inbound calls and assist customers with a wide range of superannuation enquiries - including online access, contributions, pension accounts, withdrawals, and investments.
+ Using Systems Effectively: Navigate internal platforms to resolve queries efficiently and accurately.
+ Maintaining Security and Compliance: Ensure the protection of personal information and adhere to relevant guidelines and procedures.
+ Providing Clear Guidance: Direct customers to appropriate resources and further support when needed.
**What We're Looking For:**
+ Strong communication and interpersonal skills with a professional, friendly approach
+ Ability to multitask and work confidently across multiple systems
+ Composure and resilience when handling complex or high-pressure interactions
+ Eagerness to learn and take on new challenges
+ A team-oriented mindset with a strong sense of personal accountability
Ready to Apply?
If you're looking for a stable, rewarding role with real opportunities for growth, we'd love to hear from you. Apply today and discover where a career at Concentrix can take you!
If you're after a role with stability, growth opportunities, and a team that's got your back, we'd love to hear from you. Apply today and see where a career with Concentrix could take you.
Location:
AUS Brisbane - 288 Edward Street
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Learning Support Teacher | Mathematics
4000 Brisbane, Queensland
SchoolHouse
Posted 4 days ago
Job Viewed
Job Description
Mathematics Teacher | Learning Support
Timetable includes Mathematics and Learning Support Mathematics LessonsContract positionIndependent schoolIdeally located in central BrisbaneSH#7479School Profile
SchoolHouse is working in partnership with an outstanding independent school located in a highly desirable location in Brisbane. The school provides a holistic education to students and achieves exemplary academic outcomes.
Employment Benefits Supportive and collaborative staff environmentCompetitive Salary Package (based on qualifications and level of experience) Opportunities for growth and progression within various sections of the CollegeEmployment Requirements
Queensland College of Teachers Registration (or eligibility to gain)Working Rights for Australia (or eligible to gain) including WHV or Skilled Migrant VisaApplication Process
SchoolHouse work in partnership with schools across all sectors, providing expert recruitment services to assist them in securing high-quality teachers and leaders. To find out the details of this position please APPLY or contact Claire for a confidential discussion. Applicants are encouraged to apply early as interviews will be conducted prior to the closing date, where appropriate.
Georgie Garde Recruitment Consultant | SchoolHouse
SchoolHouse is a complimentary service for teachers and school support staff. Registration with SchoolHouse will provide exclusive access and alerts about suitable opportunities with our partner schools. For more information, please visit
View all available positions
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This advertiser has chosen not to accept applicants from your region.
8
Sr. Technical Support Engineer (Messaging Protection-MDO)
Brisbane, Queensland
Microsoft Corporation
Posted 1 day ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
Preferred Qualifications:
+ Chinese Proficiency
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ Organization, time management, project management, and negotiation skills.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Messaging Protection:- Experience or strong working knowledge of FP/RN, phishing and antimalware. - 2+ years of experience with Exchange or Office 365 (Exchange Online).- Preference will be given to candidates with exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection. - Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset. - An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
_This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations of Monday to Friday from 9:00AM to 6:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 7:00am to 4:00pm._
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security.
Preferred Qualifications:
+ Chinese Proficiency
+ CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ Organization, time management, project management, and negotiation skills.
+ 3+ years of experience providing support for enterprise level premier customers.
+ Messaging Protection:- Experience or strong working knowledge of FP/RN, phishing and antimalware. - 2+ years of experience with Exchange or Office 365 (Exchange Online).- Preference will be given to candidates with exposure to email threat protection technologies such as phishing and malware detection, spam filtering, and impersonation detection. - Familiarity with Microsoft Defender for Office 365 features - including Safe Links, Safe Attachments, and quarantine policies - is considered an asset. - An understanding of mail flow, anti-spam/anti-phish policies, and the ability to interpret message headers to investigate spam or phish messages will be beneficial in this role.
_This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations of Monday to Friday from 9:00AM to 6:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 7:00am to 4:00pm._
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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