37 IT Troubleshooting jobs in Australia

System Administrator, Edge Networking
_corporate_fare_ Google _place_ Sydney NSW, Australia
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XAt Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see ourReconciliation Action Plan ( for more information.
**Minimum qualifications:**
+ Bachelor's degree in Computer Science or equivalent practical experience.
+ 3 years of experience with systems automation, and with systems design and implementation.
+ Experience in TCP/IP and networking concepts (PXE boot, Subnets, VLANs, LACP, DNS, SSH, etc.).
**Preferred qualifications:**
+ Experience in automation and coding (e.g., Go, Javascript, Python, or other languages).
+ Understanding of Linux/Unix administration and internals.
+ Understanding of internet peering/routing topologies (e.g., BGP), and front-end development.
+ Excellent problem-solving and communication skills.
+ Excellent troubleshooting skills across Linux and networking.
**About the job**
Systems Development Engineering (SDE) at Google is a role where you manage services and systems at scale. SDEs creatively put their engineering discipline to use automating the mundane and reducing toil. We don't just write code to fix bugs, but emphasize the development of tools and solutions that fix classes of problems. We know it's hard to control what you can't measure - so we focus on observability: instrumenting first, then turning data into knowledge, and finally knowledge into action. We know that the operational efficiency of Google systems, services, virtual compute environments and the operating systems that power them impact the environment, not just the bottom line. We know that working together we can do more, and that community matters.
Google brings together people with a wide variety of backgrounds, experiences and perspectives. We encourage them to collaborate, think big and take risks in a blame-free environment. We promote self-direction to work on meaningful projects, while we also strive to create an environment that provides the support and mentorship needed to learn and grow.
Together we engineer and build the infrastructure, tools, access and telemetry for systems that enable orchestration of Google-scale services. Come build things that matter.
In this role, you will be maintaining operational health and optimizing capacity. You will be improving the experience for end-users, with the aims and business goals of our internal stakeholders.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**
+ Support Linux machines across the globe to ensure the reliability of Google's content delivery and compute infrastructure.
+ Collaborate regularly with partner ISPs to provide remote troubleshooting and IP networking support.
+ Identify and implement projects to automate and improve support, and onboard new hardware and services.
+ Work with engineering teams, hardware vendors, product managers, and partners.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Title:
System Administrator - Electronic Flight Bag
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
The Mission IT and Security Technician - System Administrator will provide technical expertise and advice to support the Mission Planning Systems (MPS) including Electronic Flight Bag (EFB), under the Defence and Technology Solutions Line of Business within KBR. Under direction from the Project Manager, this position will support the delivery of a number of projects primarily for Defence, in accordance with the established policies, procedures, systems, and requirements, ensuring the delivery of secure, compliant and accredited IT systems.
Responsibilities
+ Perform the System Administration duties for maintaining a Deployable IT Network and the associated ICT infrastructure inclusive of:
+ Technical support to the development, introduction into service, and sustainment of the network.
+ Management of the evolution of hardware, data, tools and processes in fixed and deployed IT environments, for ADF mission planning systems.
+ Deployment, configuration, maintenance and upgrade of server and workstation infrastructure.
+ Monitoring and management of network infrastructure, including routers and switches.
+ Applying host-based firewall configuration and management, ensuring the security of remote devices in a deployed network.
+ Maintaining internal virtual environments to support software development, testing and provide operational support.
+ Ensuring network peripheral devices such as printers and scanners remain functional.
+ Monitoring network backups and implementing recovery procedures if/when required.
+ Maintaining network security, treatment and reporting of security breaches.
+ Installing, configuring, testing and deploying system software.
+ Technical support to:
+ The development of solutions to resolve issues with data support for MPS.
+ The security and accreditation of MPS on IT Networks.
+ Identifying and managing program technical risks and issues within the support to operations scope.
+ Updating, reviewing, and verifying documentation produced in support of project development and sustainment.
+ Accepting responsibility and accountability for assigned project(s), including performance accountability.
+ Acting with a degree of autonomy for team and system tasking outcomes.
+ Fostering a positive work environment that is professional, dynamic and innovative.
Qualifications, Skills and Experience Required
Essential:
+ Current AGSVA security clearance - NV1 or higher
+ Minimum of 3-5 years' experience in IT support roles with at least two years' experience providing System Administration services in Australian Federal Government Departments, preferably within the Defence framework.
+ Tertiary or vocational qualifications in Network and Systems Administration / IT Engineering and Architecture, including demonstrable experience with;
+ Supporting Dell hardware including PowerEdge servers and configuration of deployable networks.
+ Network protocols and services (DNS, DHCP, TCP/IP).
+ Working knowledge of MS Windows Server Platforms.
+ Technical/Administration level experience managing domain workstations operating MS Windows.
+ VMware vSphere ESXi Hypervisor and Management Console.
+ Data Backup and Recovery Procedures and Software.
+ Mobile Device Managment.
+ Experience in software development environments, including software and unit testing.
+ Strong client and staff engagement, relationship and communications skills.
+ Highly articulate with excellent attention to detail.
+ Well-developed interpersonal skills.
Desirable:
+ CASG/Defence/Defence Industry experience.
+ Experience with the following;
+ Microsoft Endpoint Configuration Manager (MECM)/System Center Configuration Manager (SCCM)
+ Office 365.
+ Apple iOS.
+ SharePoint 365.
+ Intel McAfee EPO Suite.
+ Microsoft PowerShell Administration in Team Foundation Server.
+ Administrative experience in MS SQL.
+ Experience with LaTeX document creation software.
+ Advanced Office Computing Application knowledge in Excel, Word & XML.
+ Experience with Defence ICT environments (including Defence Protected Environment (DPE) and Defence Secret Environment (DSE)).
+ Working knowledge of Aviation Mission Planning and of the Defence Air Component - Command and Control Capability System (AC-C2CS) environment.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
System Administrator - Electronic Flight Bag
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
The Mission IT and Security Technician - System Administrator will provide technical expertise and advice to support the Mission Planning Systems (MPS) including Electronic Flight Bag (EFB), under the Defence and Technology Solutions Line of Business within KBR. Under direction from the Project Manager, this position will support the delivery of a number of projects primarily for Defence, in accordance with the established policies, procedures, systems, and requirements, ensuring the delivery of secure, compliant and accredited IT systems.
Responsibilities
+ Perform the System Administration duties for maintaining a Deployable IT Network and the associated ICT infrastructure inclusive of:
+ Technical support to the development, introduction into service, and sustainment of the network.
+ Management of the evolution of hardware, data, tools and processes in fixed and deployed IT environments, for ADF mission planning systems.
+ Deployment, configuration, maintenance and upgrade of server and workstation infrastructure.
+ Monitoring and management of network infrastructure, including routers and switches.
+ Applying host-based firewall configuration and management, ensuring the security of remote devices in a deployed network.
+ Maintaining internal virtual environments to support software development, testing and provide operational support.
+ Ensuring network peripheral devices such as printers and scanners remain functional.
+ Monitoring network backups and implementing recovery procedures if/when required.
+ Maintaining network security, treatment and reporting of security breaches.
+ Installing, configuring, testing and deploying system software.
+ Technical support to:
+ The development of solutions to resolve issues with data support for MPS.
+ The security and accreditation of MPS on IT Networks.
+ Identifying and managing program technical risks and issues within the support to operations scope.
+ Updating, reviewing, and verifying documentation produced in support of project development and sustainment.
+ Accepting responsibility and accountability for assigned project(s), including performance accountability.
+ Acting with a degree of autonomy for team and system tasking outcomes.
+ Fostering a positive work environment that is professional, dynamic and innovative.
Qualifications, Skills and Experience Required
Essential:
+ Current AGSVA security clearance - NV1 or higher
+ Minimum of 3-5 years' experience in IT support roles with at least two years' experience providing System Administration services in Australian Federal Government Departments, preferably within the Defence framework.
+ Tertiary or vocational qualifications in Network and Systems Administration / IT Engineering and Architecture, including demonstrable experience with;
+ Supporting Dell hardware including PowerEdge servers and configuration of deployable networks.
+ Network protocols and services (DNS, DHCP, TCP/IP).
+ Working knowledge of MS Windows Server Platforms.
+ Technical/Administration level experience managing domain workstations operating MS Windows.
+ VMware vSphere ESXi Hypervisor and Management Console.
+ Data Backup and Recovery Procedures and Software.
+ Mobile Device Managment.
+ Experience in software development environments, including software and unit testing.
+ Strong client and staff engagement, relationship and communications skills.
+ Highly articulate with excellent attention to detail.
+ Well-developed interpersonal skills.
Desirable:
+ CASG/Defence/Defence Industry experience.
+ Experience with the following;
+ Microsoft Endpoint Configuration Manager (MECM)/System Center Configuration Manager (SCCM)
+ Office 365.
+ Apple iOS.
+ SharePoint 365.
+ Intel McAfee EPO Suite.
+ Microsoft PowerShell Administration in Team Foundation Server.
+ Administrative experience in MS SQL.
+ Experience with LaTeX document creation software.
+ Advanced Office Computing Application knowledge in Excel, Word & XML.
+ Experience with Defence ICT environments (including Defence Protected Environment (DPE) and Defence Secret Environment (DSE)).
+ Working knowledge of Aviation Mission Planning and of the Defence Air Component - Command and Control Capability System (AC-C2CS) environment.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
System Administrator - Electronic Flight Bag
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
The Mission IT and Security Technician - System Administrator will provide technical expertise and advice to support the Mission Planning Systems (MPS) including Electronic Flight Bag (EFB), under the Defence and Technology Solutions Line of Business within KBR. Under direction from the Project Manager, this position will support the delivery of a number of projects primarily for Defence, in accordance with the established policies, procedures, systems, and requirements, ensuring the delivery of secure, compliant and accredited IT systems.
Responsibilities
+ Perform the System Administration duties for maintaining a Deployable IT Network and the associated ICT infrastructure inclusive of:
+ Technical support to the development, introduction into service, and sustainment of the network.
+ Management of the evolution of hardware, data, tools and processes in fixed and deployed IT environments, for ADF mission planning systems.
+ Deployment, configuration, maintenance and upgrade of server and workstation infrastructure.
+ Monitoring and management of network infrastructure, including routers and switches.
+ Applying host-based firewall configuration and management, ensuring the security of remote devices in a deployed network.
+ Maintaining internal virtual environments to support software development, testing and provide operational support.
+ Ensuring network peripheral devices such as printers and scanners remain functional.
+ Monitoring network backups and implementing recovery procedures if/when required.
+ Maintaining network security, treatment and reporting of security breaches.
+ Installing, configuring, testing and deploying system software.
+ Technical support to:
+ The development of solutions to resolve issues with data support for MPS.
+ The security and accreditation of MPS on IT Networks.
+ Identifying and managing program technical risks and issues within the support to operations scope.
+ Updating, reviewing, and verifying documentation produced in support of project development and sustainment.
+ Accepting responsibility and accountability for assigned project(s), including performance accountability.
+ Acting with a degree of autonomy for team and system tasking outcomes.
+ Fostering a positive work environment that is professional, dynamic and innovative.
Qualifications, Skills and Experience Required
Essential:
+ Current AGSVA security clearance - NV1 or higher
+ Minimum of 3-5 years' experience in IT support roles with at least two years' experience providing System Administration services in Australian Federal Government Departments, preferably within the Defence framework.
+ Tertiary or vocational qualifications in Network and Systems Administration / IT Engineering and Architecture, including demonstrable experience with;
+ Supporting Dell hardware including PowerEdge servers and configuration of deployable networks.
+ Network protocols and services (DNS, DHCP, TCP/IP).
+ Working knowledge of MS Windows Server Platforms.
+ Technical/Administration level experience managing domain workstations operating MS Windows.
+ VMware vSphere ESXi Hypervisor and Management Console.
+ Data Backup and Recovery Procedures and Software.
+ Mobile Device Managment.
+ Experience in software development environments, including software and unit testing.
+ Strong client and staff engagement, relationship and communications skills.
+ Highly articulate with excellent attention to detail.
+ Well-developed interpersonal skills.
Desirable:
+ CASG/Defence/Defence Industry experience.
+ Experience with the following;
+ Microsoft Endpoint Configuration Manager (MECM)/System Center Configuration Manager (SCCM)
+ Office 365.
+ Apple iOS.
+ SharePoint 365.
+ Intel McAfee EPO Suite.
+ Microsoft PowerShell Administration in Team Foundation Server.
+ Administrative experience in MS SQL.
+ Experience with LaTeX document creation software.
+ Advanced Office Computing Application knowledge in Excel, Word & XML.
+ Experience with Defence ICT environments (including Defence Protected Environment (DPE) and Defence Secret Environment (DSE)).
+ Working knowledge of Aviation Mission Planning and of the Defence Air Component - Command and Control Capability System (AC-C2CS) environment.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
System Administrator - Electronic Flight Bag
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity:
The Mission IT and Security Technician - System Administrator will provide technical expertise and advice to support the Mission Planning Systems (MPS) including Electronic Flight Bag (EFB), under the Defence and Technology Solutions Line of Business within KBR. Under direction from the Project Manager, this position will support the delivery of a number of projects primarily for Defence, in accordance with the established policies, procedures, systems, and requirements, ensuring the delivery of secure, compliant and accredited IT systems.
Responsibilities
+ Perform the System Administration duties for maintaining a Deployable IT Network and the associated ICT infrastructure inclusive of:
+ Technical support to the development, introduction into service, and sustainment of the network.
+ Management of the evolution of hardware, data, tools and processes in fixed and deployed IT environments, for ADF mission planning systems.
+ Deployment, configuration, maintenance and upgrade of server and workstation infrastructure.
+ Monitoring and management of network infrastructure, including routers and switches.
+ Applying host-based firewall configuration and management, ensuring the security of remote devices in a deployed network.
+ Maintaining internal virtual environments to support software development, testing and provide operational support.
+ Ensuring network peripheral devices such as printers and scanners remain functional.
+ Monitoring network backups and implementing recovery procedures if/when required.
+ Maintaining network security, treatment and reporting of security breaches.
+ Installing, configuring, testing and deploying system software.
+ Technical support to:
+ The development of solutions to resolve issues with data support for MPS.
+ The security and accreditation of MPS on IT Networks.
+ Identifying and managing program technical risks and issues within the support to operations scope.
+ Updating, reviewing, and verifying documentation produced in support of project development and sustainment.
+ Accepting responsibility and accountability for assigned project(s), including performance accountability.
+ Acting with a degree of autonomy for team and system tasking outcomes.
+ Fostering a positive work environment that is professional, dynamic and innovative.
Qualifications, Skills and Experience Required
Essential:
+ Current AGSVA security clearance - NV1 or higher
+ Minimum of 3-5 years' experience in IT support roles with at least two years' experience providing System Administration services in Australian Federal Government Departments, preferably within the Defence framework.
+ Tertiary or vocational qualifications in Network and Systems Administration / IT Engineering and Architecture, including demonstrable experience with;
+ Supporting Dell hardware including PowerEdge servers and configuration of deployable networks.
+ Network protocols and services (DNS, DHCP, TCP/IP).
+ Working knowledge of MS Windows Server Platforms.
+ Technical/Administration level experience managing domain workstations operating MS Windows.
+ VMware vSphere ESXi Hypervisor and Management Console.
+ Data Backup and Recovery Procedures and Software.
+ Mobile Device Managment.
+ Experience in software development environments, including software and unit testing.
+ Strong client and staff engagement, relationship and communications skills.
+ Highly articulate with excellent attention to detail.
+ Well-developed interpersonal skills.
Desirable:
+ CASG/Defence/Defence Industry experience.
+ Experience with the following;
+ Microsoft Endpoint Configuration Manager (MECM)/System Center Configuration Manager (SCCM)
+ Office 365.
+ Apple iOS.
+ SharePoint 365.
+ Intel McAfee EPO Suite.
+ Microsoft PowerShell Administration in Team Foundation Server.
+ Administrative experience in MS SQL.
+ Experience with LaTeX document creation software.
+ Advanced Office Computing Application knowledge in Excel, Word & XML.
+ Experience with Defence ICT environments (including Defence Protected Environment (DPE) and Defence Secret Environment (DSE)).
+ Working knowledge of Aviation Mission Planning and of the Defence Air Component - Command and Control Capability System (AC-C2CS) environment.
Benefits of KBR
+ A workplace culture certified as a Great Place To Work (Aus, India, UK & US)
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Leader, Apple Help Desk
Apply ( Location:North Sydney, Australia
+ Area of InterestTechnical Support
+ Job TypeProfessional
+ Technology InterestNetworking
+ Job Id
**Meet the Team:**
As the leader of the Sydney-based Apple Support Team, you'll lead a passionate team of Apple Technical Advisors responsible for world-class troubleshooting and technical support experiences designed from the ground up for Apple users at Cisco. You'll partner with your global peer leaders while also working in tandem with Cisco's Engineering and Knowledge Management teams as well as fellow leaders across the globe all working to solve issues to keep Cisco employees online and productive.
**Your Impact:**
+ Lead a team of talented Apple technical advisors supporting
+ global Cisco employees via chat and phone
+ Maintain team schedules and monitor queues to ensure appropriate staffing
+ Monitor team dashboards as well as quality of calls and chats ensuring an excellent user experience
+ Coach and mentor your team to encourage continuous improvement
+ Ensure on time completion of required education and other timebound tasks
+ Display excellent leadership abilities and exude positivity as you engage your team and other Cisco employees during their support journey
+ Be a team player, a coach and support resource for your team
+ Monitor and report trending issues
+ Stay up to date with Apple technology through internal training opportunities and monitoring technical publications and industry trends
+ Communication, teaming and alignment with your global peer leaders is critical to ensure consistency in support experiences and performance expectations
+ Collaborate with the Knowledge Management team to improve support content for advisors and end users
+ Communicate with engineering teams to find solutions and escalate issues
+ As needed, join your team and engage global Cisco employees via chat and phone to support technical issues on their Mac. Issues such as:
+ MacOS or iOS upgrades and setup
+ Authentication and password reset
+ Network connectivity and VPN
+ Mobile Device Management (MDM) enrollment
+ Installation, troubleshooting and use of an array of macOS or iOS applications
+ Facilitate hardware repair
+ Question everything-look for opportunities to improve processes, outcomes and user experiences.
**Minimum Qualifications:**
+ Ability to read, write, and speak fluently in English
+ A minimum of two years leading a technical support or customer service-focused team.
+ A minimum of two years of professional technical troubleshooting expertise is required.
+ Experience monitoring and coaching team members through the use of Key Performance Indicators (KPIs), Net Promoter Score (NPS) or Customer Satisfaction (CSAT) metrics
+ Experience in customer service or technical troubleshooting via phone and chat.
+ Ability to work independently, multitask and prioritize tasks.
+ Ability to convey technical ideas and troubleshooting information to a nontechnical audience.
+ Experience in the use, set up and troubleshooting of macOS and iOS in a business environment
+ Experience with macOS and iOS applications such as Microsoft Office 365
+ Experience with the technologies used in Mobile Device Management (MDM)
+ Technical proficiency, with an innate ability to acquire new technical skills and apply these new skills to your support role.
+ Excellent (English) oral and written communication skills.
+ Flexible to work between the hours of 7:00 a.m. and 7:00 p.m AEST in a hybrid work setting.
**Preferred Qualifications:**
+ Ability to read, write, and speak fluently in Japanese, Korean, and/or Mandarin
+ Apple IT Certifications
+ Experience with IT Ticketing Systems
**#WeAreCisco**
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.
Our passion is connection-we celebrate our employees' diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.
We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer-80 hours each year-allows us to give back to causes we are passionate about, and nearly 86% do!
Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!
**Message to applicants applying to work in the U.S. and/or Canada:**
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees haveaccess ( to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco's flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco's Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:
.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Technical Support Analyst
About the Business
LexisNexis is a global provider of trusted information and analytics, delivering solutions that help organizations make informed decisions and manage risk. iDiverse is part of LexisNexis' suite of solutions, providing advanced product services and support for a global user base, partner network, and internal staff.
About the Team
You will join the customer support team, organizing, directing, and coordinating service engagements with a strong focus on technical product services. The team acts as an escalation point for customer requests and drives continuous improvement in support processes while collaborating closely across functions.
About the Role
The Technical Support Analyst is customer facing and dedicated to providing product services and support for our global user base, partner network, and internal staff. You will provide application expertise and assistance in post-sales engagements to drive new and renewing business for all users, focusing on delivering customer expected outcomes following an effortless experience methodology. You will organize, direct, and coordinate all aspects of the service engagements for customers, with a strong focus on technical product services and understanding the business value and positioning of IDVerse solution. You will also act as an escalation point for customer service-related requests and assist with driving continuous improvement in our customer support processes.
Responsibilities
+ Handle incoming traffic via supported channels, when necessary, to ensure SLA alignment.
+ Serve as the primary point of contact for escalated customer inquiries.
+ Collaborate with cross-functional teams to address customer needs and provide timely solutions.
+ Own and trouble-shooting new/unknown product issues with a focus on restoring systems to normal service and documenting solutions and updating training materials for the wider audience.
+ Technical/Functional Article and FAQ creation, reviews, and modifications.
+ Assist with Administration for all internal resources. I.e., Ticketing system and Internal Systems where necessary.
+ Assist with support metrics and trends to identify areas for improvement and provide insights to the management team and the Services team in driving client retention and growth.
+ Generate PIR/RCA documents with a focus on future proofing and system monitoring.
Other Duties:
+ Deploying and analyzing code changes via GitHub.
+ Provide expert-level technical guidance to staff, guiding them through issue resolution steps effectively.
+ Assist clients configure the product where necessary, focused on providing product best practices where SOW is not needed.
+ Assist with client onboarding and EBRs where necessary.
+ Train and onboard new customer support team members.
+ Maintain both internal and external training documents where necessary.
+ Rostered on-call outage support during assigned shifts.
Requirement
+ Minimum 3 years' experience in a related field/role.
+ Experience with all Major OS (Windows, MacOS, Linux).
+ Hands on experience with cloud technologies and services.
+ Ability to trouble-shoot/understand DB/Network connectivity logs.
+ Familiarity with SSL and understanding of corporate level security and authentication methods.
+ Understanding of APIs and SDKs.
+ Familiarity with ITIL framework.
Company Culture Attributes:
+ Strong communication and customer skills.
+ Strong logical thinking and problem-solving skills.
+ Accountability and ownership.
+ Exhibits initiative.
+ Customer-Centric Mindset.
+ Continuous Learning & Improvement
+ Ability to work under pressure and be highly organized.
Your recruiter will advise you on the full benefits package for your location
We encourage individuals of all backgrounds, including but not limited to those from underrepresented groups, people living with disabilities, career changers, and candidates with non-traditional education or experience-to apply. If you require accommodations during the recruitment process, please let us know; we are committed to providing the support you need to succeed.
Learn more about the LexisNexis Risk Solutions team and how we work ( are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.