2 Learning And Development jobs in Australia
Client Success Manager - Learning & Development
FranklinCovey
Posted 4 days ago
Job Viewed
Job Description
**"We enable greatness in people and organizations everywhere.** "
FranklinCovey (NYSE: FC) is the workplace of choice for _Achievers with Heart_ . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the _Leader_ _in Me_ membership, which is designed specifically for our Education Division. Enterprise clients include _Fortune 100_ , _Fortune 500_ , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.
To learn more, visit franklincovey.com .
**Title:** Client Success Manager - Learning & Development Specialist
**Status:** Full-Time
**Reports to:** Head of Consulting ANZ
**Compensation:** $105 - $120K AUD (includes base and bonus potential)*
**Location: Fully remote position from anywhere in Australia -** **100% work from home**
+ Are you passionate about supporting clients and having an impact?
+ Do you have solid Education or L&D experience and enjoy being a trusted advisor?
+ Want to build long term relationships to help clients succeed and grow
**Job Summary**
As a Client Success Manager, you will play a pivotal role in ensuring clients achieve their desired outcomes through strategic collaboration, effective onboarding, and ongoing support. You will build strong relationships, drive measurable results, and influence client retention and growth.
This role requires a strategic mindset, a commitment to fostering client success, and the ability to balance proactive relationship management with operational excellence. Your ability to engage, advise, and problem-solve will be key in delivering long-term value for both clients and FranklinCovey.
**Essential Job Functions**
+ Lead **structured onboarding** for new clients, ensuring rapid time-to-value.
+ Provide **orientation on All Access Pass** features (content, technology, services).
+ Conduct **discovery sessions** to align learning strategies with client goals.
+ Provide **training tools, and templates** to drive engagement.
+ Build and maintain **trusted client relationships** , ensuring measurable success.
+ Conduct **business reviews** , assess performance, and explore expansion opportunities.
+ Advocate for client needs internally, collaborating across teams.
+ Travel occasionally for **client and internal meetings** .
+ Monitor **client engagement** , proactively addressing risks and ensuring satisfaction.
+ Influence **subscription renewals and growth** by showcasing impact.
+ Support **internal initiatives** , improving engagement tools and processes.
+ Represent **client insights** to inform product development.
**Key Measures**
+ Client subscription renewal and expansion, revenue retention, ideally at 110%
+ Client utilisation of All Access Pass content, people services, and technology
+ Successful partnership with the integrated account team
**Basic Qualifications**
+ 3+ years designing corporate learning and leadership development programs.
**Preferred Skills & Experience**
+ 2+ years of upselling and cross-selling solutions to clients
+ 2+ years in a customer-facing role, ideally as a Customer Success Manager or similar.
+ Experience managing multiple projects, balancing priorities with attention to detail.
+ Background in a subscription-based environment, focusing on retention & growth.
+ Strong verbal & written communication, including facilitation in live or virtual settings.
+ Analytical approach-able to interpret data & trends to drive success strategies.
+ Proficiency in IT applications (Excel, Outlook, PowerPoint, Zoom/MS Teams).
+ Familiarity with CRM systems (Salesforce or similar) and SharePoint.
**Desired Skills & Experience**
+ Knowledge of Microsoft Dynamics - Business Central.
+ Experience planning in-house Open Enrolment event programs.
+ Background in premium customer service or logistics environments.
+ Certification in Customer Success (CCSM) or related fields.
**Why Join FranklinCovey?**
+ Be part of a mission-driven company that empowers individuals and organisations.
+ Work in a collaborative, high-impact environment where your contributions matter.
+ Engage in meaningful work that drives measurable success for clients.
+ Enjoy professional development opportunities and growth within a global organisation.
*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data
#LI-DNP
#LI-Remote
#LI-MG1
Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.
**Employer Information**
Please visit franklincoveybenefits.com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit .
For more information regarding benefits in other locations, please email
For an overview of our Interview Process, please visit .
FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit for our full **Equal Employment Opportunity** policies and **Nondiscrimination Provision.**
Direct Reasonable Accommodation requests
For our Privacy Policy, please visit ( .
FranklinCovey (NYSE: FC) is the workplace of choice for _Achievers with Heart_ . We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass , which is primarily sold through our Enterprise Division, and the _Leader_ _in Me_ membership, which is designed specifically for our Education Division. Enterprise clients include _Fortune 100_ , _Fortune 500_ , thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.
To learn more, visit franklincovey.com .
**Title:** Client Success Manager - Learning & Development Specialist
**Status:** Full-Time
**Reports to:** Head of Consulting ANZ
**Compensation:** $105 - $120K AUD (includes base and bonus potential)*
**Location: Fully remote position from anywhere in Australia -** **100% work from home**
+ Are you passionate about supporting clients and having an impact?
+ Do you have solid Education or L&D experience and enjoy being a trusted advisor?
+ Want to build long term relationships to help clients succeed and grow
**Job Summary**
As a Client Success Manager, you will play a pivotal role in ensuring clients achieve their desired outcomes through strategic collaboration, effective onboarding, and ongoing support. You will build strong relationships, drive measurable results, and influence client retention and growth.
This role requires a strategic mindset, a commitment to fostering client success, and the ability to balance proactive relationship management with operational excellence. Your ability to engage, advise, and problem-solve will be key in delivering long-term value for both clients and FranklinCovey.
**Essential Job Functions**
+ Lead **structured onboarding** for new clients, ensuring rapid time-to-value.
+ Provide **orientation on All Access Pass** features (content, technology, services).
+ Conduct **discovery sessions** to align learning strategies with client goals.
+ Provide **training tools, and templates** to drive engagement.
+ Build and maintain **trusted client relationships** , ensuring measurable success.
+ Conduct **business reviews** , assess performance, and explore expansion opportunities.
+ Advocate for client needs internally, collaborating across teams.
+ Travel occasionally for **client and internal meetings** .
+ Monitor **client engagement** , proactively addressing risks and ensuring satisfaction.
+ Influence **subscription renewals and growth** by showcasing impact.
+ Support **internal initiatives** , improving engagement tools and processes.
+ Represent **client insights** to inform product development.
**Key Measures**
+ Client subscription renewal and expansion, revenue retention, ideally at 110%
+ Client utilisation of All Access Pass content, people services, and technology
+ Successful partnership with the integrated account team
**Basic Qualifications**
+ 3+ years designing corporate learning and leadership development programs.
**Preferred Skills & Experience**
+ 2+ years of upselling and cross-selling solutions to clients
+ 2+ years in a customer-facing role, ideally as a Customer Success Manager or similar.
+ Experience managing multiple projects, balancing priorities with attention to detail.
+ Background in a subscription-based environment, focusing on retention & growth.
+ Strong verbal & written communication, including facilitation in live or virtual settings.
+ Analytical approach-able to interpret data & trends to drive success strategies.
+ Proficiency in IT applications (Excel, Outlook, PowerPoint, Zoom/MS Teams).
+ Familiarity with CRM systems (Salesforce or similar) and SharePoint.
**Desired Skills & Experience**
+ Knowledge of Microsoft Dynamics - Business Central.
+ Experience planning in-house Open Enrolment event programs.
+ Background in premium customer service or logistics environments.
+ Certification in Customer Success (CCSM) or related fields.
**Why Join FranklinCovey?**
+ Be part of a mission-driven company that empowers individuals and organisations.
+ Work in a collaborative, high-impact environment where your contributions matter.
+ Engage in meaningful work that drives measurable success for clients.
+ Enjoy professional development opportunities and growth within a global organisation.
*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data
#LI-DNP
#LI-Remote
#LI-MG1
Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.
**Employer Information**
Please visit franklincoveybenefits.com for a complete US benefits overview. Benefits may include medical, dental, or vision insurance, HSA, PTO, 401(k), holiday pay, employee stock purchasing options, or other benefits. To determine status eligibility, visit .
For more information regarding benefits in other locations, please email
For an overview of our Interview Process, please visit .
FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit for our full **Equal Employment Opportunity** policies and **Nondiscrimination Provision.**
Direct Reasonable Accommodation requests
For our Privacy Policy, please visit ( .
This advertiser has chosen not to accept applicants from your region.
0
Learning Business Partner APAC, Global Operations Learning & Development
Sydney, New South Wales
Amazon
Posted today
Job Viewed
Job Description
Description
Amazon is seeking a skilled, motivated and customer obsessed Learning Business Partner with a history of high performance and creativity to support our Global Operations Learning & Development initiatives within the APAC region.
This role will support our Go to Market team, responsible for driving learning solutions that enable operational excellence across the organisation. You will serve as a strategic partner; bridging the gap between operations leaders, HR and product teams to identify, develop, and implement effective learning solutions while ensuring continuous improvement and measurable business impact.
The Learning Business Partner will be a passionate customer and learner advocate, to communicate clearly and concisely in a way which motivates others to action, to have proven capabilities in managing projects as well as to demonstrate attention to detail and the ability to effectively manage, often competing, priorities.
The ideal candidate will be a self-starter with a passion for customer experience, a high level of flexibility, commitment, and the ability to continuously improve the process of managing strategy, management and talent development activities across APAC operations.
Key job responsibilities
- Work with the central product function to conduct comprehensive learning needs analyses to identify skill gaps and development opportunities
- Translate business challenges into learning requirements and opportunities
- Partner with operations leaders to understand strategic priorities and align learning solutions accordingly
- Collaborate with product teams to communicate learning requirements and ensure solutions meet business needs
- Drive rapid deployment and acceleration of learning initiatives to meet business demands
- Lead end-to-end implementation of learning solutions across designated markets
- Create and maintain execution roadmaps to ensure timely delivery of learning programs
- Performance measurement & continuous improvement of Learning Programs
- Develop and execute change management strategies to drive program adoption
Basic Qualifications
- Bachelors degree in Learning & Development, Human Resources, Business or related field
- 5+ years experience in a HR Business Partner, Learning and Development, people related functions or similar role
- Proven track record of successful stakeholder management
- Demonstration of strong project management executing multiple programs with conflicting deadlines in to varying markets
- Excellence in needs analysis and solution design
- Experience in implementing large-scale learning programs
- Strong analytical and problem solving skills
- Ability to travel up to 30% of the time.
Preferred Qualifications
- Demonstrated ability to use a technology first approach
- Demonstrated ability to influence others and execute in a customer-centric manner
- Experience planning and coordinating training, large meetings or events
- Work experience with career progression in the field of training and development
- Learning facilitation experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is seeking a skilled, motivated and customer obsessed Learning Business Partner with a history of high performance and creativity to support our Global Operations Learning & Development initiatives within the APAC region.
This role will support our Go to Market team, responsible for driving learning solutions that enable operational excellence across the organisation. You will serve as a strategic partner; bridging the gap between operations leaders, HR and product teams to identify, develop, and implement effective learning solutions while ensuring continuous improvement and measurable business impact.
The Learning Business Partner will be a passionate customer and learner advocate, to communicate clearly and concisely in a way which motivates others to action, to have proven capabilities in managing projects as well as to demonstrate attention to detail and the ability to effectively manage, often competing, priorities.
The ideal candidate will be a self-starter with a passion for customer experience, a high level of flexibility, commitment, and the ability to continuously improve the process of managing strategy, management and talent development activities across APAC operations.
Key job responsibilities
- Work with the central product function to conduct comprehensive learning needs analyses to identify skill gaps and development opportunities
- Translate business challenges into learning requirements and opportunities
- Partner with operations leaders to understand strategic priorities and align learning solutions accordingly
- Collaborate with product teams to communicate learning requirements and ensure solutions meet business needs
- Drive rapid deployment and acceleration of learning initiatives to meet business demands
- Lead end-to-end implementation of learning solutions across designated markets
- Create and maintain execution roadmaps to ensure timely delivery of learning programs
- Performance measurement & continuous improvement of Learning Programs
- Develop and execute change management strategies to drive program adoption
Basic Qualifications
- Bachelors degree in Learning & Development, Human Resources, Business or related field
- 5+ years experience in a HR Business Partner, Learning and Development, people related functions or similar role
- Proven track record of successful stakeholder management
- Demonstration of strong project management executing multiple programs with conflicting deadlines in to varying markets
- Excellence in needs analysis and solution design
- Experience in implementing large-scale learning programs
- Strong analytical and problem solving skills
- Ability to travel up to 30% of the time.
Preferred Qualifications
- Demonstrated ability to use a technology first approach
- Demonstrated ability to influence others and execute in a customer-centric manner
- Experience planning and coordinating training, large meetings or events
- Work experience with career progression in the field of training and development
- Learning facilitation experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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