34 Mandarin Speaker jobs in Australia
Graduate Finance Broker (Mandarin Speaker)
Posted 14 days ago
Job Viewed
Job Description
== Valiant Finance ==
Role Seniority - junior
More about the Graduate Finance Broker (Mandarin Speaker) role at Valiant Finance
Are you a driven and client-focused individual with a passion for finance and exceptional communication skills in both English and Mandarin? Do you excel at nurturing relationships and converting warm leads into successful financial outcomes? If so, Valiant has a fantastic opportunity for you to join our expanding team as a Mandarin-Speaking Finance Broker !
We're on a mission to cement our position as the market-leading small business broker in Australia. At Valiant Finance, we pride ourselves on setting up our people – "the Pride" – to have long and successful careers as brokers. You can expect fantastic training, along with excellent development and career progression opportunities. All this happens in our fun Surry Hills office, alongside great people, in what Time Out magazine named the 23rd “coolest street in the world”.
We now have a newly created opportunity for you to join our team and capitalise on warm deals generated through our established referral partners as a Mandarin-Speaking Finance Broker.
What You'll Be Doing:
Building and nurturing strong relationships with warm leads from our referral partners, focusing on our Mandarin-speaking community.
Understanding clients' financial needs and objectives through effective questioning and active listening.
Providing expert advice and guidance on a range of financial products and services (e.g., commercial finance, equipment finance, personal loans).
Sourcing and comparing suitable loan options from a variety of lenders.
Preparing and presenting clear and comprehensive loan proposals in both English and Mandarin.
Guiding clients through the application process, ensuring a smooth and efficient experience.
Keeping up-to-date with market trends, lender policies, and regulatory changes.
Achieving and exceeding conversion targets on warm referrals while maintaining the highest ethical standards.
Collaborating effectively with internal teams and referral partners to deliver exceptional client outcomes.
What You'll Bring:
Fluency in both spoken and written English and Mandarin Chinese is essential.
Proven experience as a finance broker within the financial services industry.
A strong understanding of various financial products and lending processes.
Excellent communication, negotiation, and interpersonal skills, with a knack for building rapport quickly.
A proactive and results-oriented approach with a strong work ethic and a focus on conversion.
Exceptional relationship-building and client management abilities, particularly with referral sources.
Strong attention to detail and organisational skills.
Relevant industry qualifications and accreditations (e.g., Certificate IV in Finance and Mortgage Broking) are advantageous, but we offer fully paid training for the right candidate.
A genuine passion for helping people achieve their financial goals.
What We Offer at Valiant Finance:
A supportive and collaborative work environment within a dynamic fintech start-up.
Attractive commission structure and earning potential based on successful conversions of warm leads.
Fantastic training, including a fully paid Cert IV in Finance and Mortgage Broking.
Excellent professional development and clear career progression opportunities within "the Pride."
Access to a wide range of lenders and financial products.
The chance to make a real difference in our clients' lives, leveraging the strength of our referral network.
A fun office environment in the heart of Surry Hills, on one of the world's coolest streets, alongside great people.
Ready to kickstart your career with Valiant Finance?
If you are a motivated and bilingual finance professional looking for an exciting opportunity to grow your career by converting warm referrals , we encourage you to apply! Please click apply or submit your resume to you a driven and client-focused individual with a passion for finance and exceptional communication skills in both English and Mandarin? Do you excel at nurturing relationships and converting warm leads into successful financial outcomes? If so, Valiant has a fantastic opportunity for you to join our expanding team as a Mandarin-Speaking Finance Broker !
We're on a mission to cement our position as the market-leading small business broker in Australia. At Valiant Finance, we pride ourselves on setting up our people – "the Pride" – to have long and successful careers as brokers. You can expect fantastic training, along with excellent development and career progression opportunities. All this happens in our fun Surry Hills office, alongside great people, in what Time Out magazine named the 23rd “coolest street in the world”.
We now have a newly created opportunity for you to join our team and capitalise on warm deals generated through our established referral partners as a Mandarin-Speaking Finance Broker.
What You'll Be Doing:
Building and nurturing strong relationships with warm leads from our referral partners, focusing on our Mandarin-speaking community.
Understanding clients' financial needs and objectives through effective questioning and active listening.
Providing expert advice and guidance on a range of financial products and services (e.g., commercial finance, equipment finance, personal loans).
Sourcing and comparing suitable loan options from a variety of lenders.
Preparing and presenting clear and comprehensive loan proposals in both English and Mandarin.
Guiding clients through the application process, ensuring a smooth and efficient experience.
Keeping up-to-date with market trends, lender policies, and regulatory changes.
Achieving and exceeding conversion targets on warm referrals while maintaining the highest ethical standards.
Collaborating effectively with internal teams and referral partners to deliver exceptional client outcomes.
What You'll Bring:
Fluency in both spoken and written English and Mandarin Chinese is essential.
Proven experience as a finance broker within the financial services industry.
A strong understanding of various financial products and lending processes.
Excellent communication, negotiation, and interpersonal skills, with a knack for building rapport quickly.
A proactive and results-oriented approach with a strong work ethic and a focus on conversion.
Exceptional relationship-building and client management abilities, particularly with referral sources.
Strong attention to detail and organisational skills.
Relevant industry qualifications and accreditations (e.g., Certificate IV in Finance and Mortgage Broking) are advantageous, but we offer fully paid training for the right candidate.
A genuine passion for helping people achieve their financial goals.
What We Offer at Valiant Finance:
A supportive and collaborative work environment within a dynamic fintech start-up.
Attractive commission structure and earning potential based on successful conversions of warm leads.
Fantastic training, including a fully paid Cert IV in Finance and Mortgage Broking.
Excellent professional development and clear career progression opportunities within "the Pride."
Access to a wide range of lenders and financial products.
The chance to make a real difference in our clients' lives, leveraging the strength of our referral network.
A fun office environment in the heart of Surry Hills, on one of the world's coolest streets, alongside great people.
Ready to kickstart your career with Valiant Finance?
If you are a motivated and bilingual finance professional looking for an exciting opportunity to grow your career by converting warm referrals , we encourage you to apply! Please click apply or submit your resume to
Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Valiant Finance team will be there to support your growth.
Part-Time Administrative Assistant / Data Entry (Remote – Australia Only)
Posted 5 days ago
Job Viewed
Job Description
This is a remote position.
Company: MASTER CORPORATION PTY LTD Location: Remote (Australia Applicants Only) Job Type: Part-Time, Remote Pay: A$35.00 per hour + Superannuation About the RoleMASTER CORPORATION PTY LTD is looking for a detail-oriented Part-Time Administrative Assistant / Data Entry professional to join our remote team.
This entry-level role is perfect for candidates based in Australia who are organized, reliable, and looking for flexible part-time remote work. Full training will be provided — no prior experience required.
Key ResponsibilitiesEnter and update data accurately into systems
Assist account managers with reconciliations and admin tasks
Verify data completeness and correct errors
Maintain confidentiality and security of records
Provide general administrative support to the remote team
RequirementsRequirementsMust currently reside in Australia
High school diploma (or equivalent)
Basic computer literacy and typing skills
Familiarity with Excel, Google Sheets, and scheduling tools (preferred)
Reliable internet connection and home workspace
Able to commit to 20 hours per week with flexible scheduling
BenefitsWhat We OfferCustomer Service Representative
Posted 3 days ago
Job Viewed
Job Description
We are seeking a Customer Service Representative to join our dynamic team in the Real Estate industry. The ideal candidate will be responsible for providing exceptional customer service to clients and assisting them with inquiries and concerns related to their real estate transactions.
Responsibilities:- Handle incoming calls and emails from clients regarding their real estate needs
- Provide information and guidance on available properties, pricing, and market trends
- Assist clients with scheduling property viewings and showings
- Coordinate with real estate agents and brokers to ensure smooth transactions
- Resolve customer complaints and issues in a timely and professional manner
- Previous customer service experience in the real estate industry preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in Microsoft Office and CRM software
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
If you are passionate about providing top-notch customer service and have a keen interest in the real estate industry, we encourage you to apply for this exciting opportunity!
Company Details
Customer Service Representative
Posted today
Job Viewed
Job Description
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ Amazing health and wellness benefits and perks.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our Sydney location in the Cardiac Rhythm Management business. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
As the Customer Service Representative,ANZ you'll be liaising with customers, finance, distribution, marketing, supply chain, and sales/commercial departments to facilitate the timely and efficient fulfilment of products and services to customers in an order to cash environment.
**What You'll Do**
+ Process purchase orders, stock requests & capital orders.
+ Manage customer service email boxes
+ Manage backorders and open orders on a daily/weekly basis as required
+ Manage case bookings, process shipment and return orders and reconcile kit inventory.
+ Identify and assess customers' needs to achieve satisfaction.
+ Answer customer telephone enquiries, orders, service needs and complaints and log customer feedback.
+ Organise product returns and credits.
+ Work with 3PL teams for the completion of product shipment and returns.
+ Log PR events
+ Create and maintain customer accounts.
+ Extend patient and physician accounts through collaborations with the Product team.
+ Support month-end, quarter end and year end activities.
+ Participate and support system implementations and other related projects as required.
+ Participate and support audit activities as required.
+ Update or notify changes in SOPs/work instructions as required.
**Required Qualifications and Experience**
+ At least 2 years experience in Customer Service in a sales environment
+ Intermediate proficiency in MS Outlook and Excel
+ Strong phone contact handling skills and active listening
**Preferred Qualifications**
+ Working knowledge of ERP and CRM systems, experience with SAP desirable.
+ Intermediate knowledge of Microsoft suite (Word, powerpoint, Excel)
+ Product based customer service experience
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Job Summary**
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
Customer Service Officer
Posted 1 day ago
Job Viewed
Job Description
Customer Service Officer
Job Description
We are looking for amazing Customer Service Officers to join our Robina Contact Centre team on a Full time or Part Time basis. Start a rewarding career at Concentrix and join a diverse and passionate team, assisting vulnerable Australians to access Government entitlements. This is your chance to make a meaningful impact through amazing customer experiences.
**About the role**
As a Customer Service Officer, you will be tasked with handling both general and complex enquiries while using your excellent communication and problem-solving skills. Through attention to detail and active listening you will troubleshoot or resolve all enquiries while demonstrating the highest level of customer service.
**What's in it for you?**
+ Career stability - permanent opportunity with a global company, 80% of our frontline managers are promoted from within the business!
+ Engaging and comprehensive paid training
+ A diverse and inclusive work environment
+ Concentrix calendar of events
+ Fantastic amenities: Shared employee space with Chill Out Zone, Ping Pong Table, free barista-style coffee and fruit baskets delivered weekly
**Key Role Details:**
+ Hourly rate of $28.74 + Super (Annual package $3,321)
+ Monthly incentives of up to 480 (Up to 5,760 per year on a pro-rata basis!)
+ **Full-Time:** Monday to Friday, minimum of 38 hours between 7 AM - 6 PM
+ **Part-Time:** Minimum 20 hours (Rosters between 8AM to 4PM available)
+ Multiple October Start Dates
+ Full time paid training
+ Centrally located next to Robina Town Centre
**Who are you?**
You believe quality customer service is paramount when dealing with customers. No call centre experience necessary but customer service skills are a must!
+ Must be an **Australian Citizen** and at least 18 years of age
+ Eager to work towards goals and targets
+ Confident and capable in using computers and systems
+ Passionate about customer service
+ Keen to learn new skills and refine existing ones too
+ Excellent verbal and written communication skills
**About Concentrix**
Concentrix is a global leader in customer experience (CX), serving over 2,000 clients, including 155+ Fortune Global 500 brands. Our team thrives on solving complex problems and creating game-changing experiences for customers.
With operations in 70+ countries and the ability to communicate in over 150 spoken languages, we pride ourselves on investing in our people and providing career growth opportunities.
If you are excited to take on a new challenge and join a team that is creating game-changing journeys for employees and customers, **APPLY NOW!**
**Applicants must be at least 18 years of age and pass a police check and other pre-employment checks**
**Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.**
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Officer
Posted 1 day ago
Job Viewed
Job Description
Customer Service Officer
Job Description
Provide personalized support, manage enquiries, and grow within an award-winning global company offering career advancement and benefits.
**Join the Concentrix Robina Team - Where Purpose Meets Passion!**
+ **Start date:** 22nd of September 2025
+ **Hours:** Monday to Friday, 8AM-8PM (rotating roster, daylight savings applies)
+ **Training:** 4 weeks of paid, hands-on training to set you up for success
+ **Pay:** $28.12/hr + 12% super + penalty rates ($62,232 per annum)
+ **Location:** Full-time onsite at our buzzing **Robina delivery centre** (right next to Robina Town Centre!)
We're on the lookout for Customer Service Specialists who want to be part of a team that's transforming the superannuation experience, one conversation at a time. You'll be the friendly voice and guiding hand that helps members feel confident, supported, and empowered.
**Key Details:**
First point of contact for customer service and account management
+ Ability to understand individual customer needs and deliver a personalised experience
+ Support customers through multiple channels. Commencing on our voice line and potentially being upskilled into digital team, moving towards other channels such as web messaging, smart phone apps, social media enquiries and emails
+ Work across systems and knowledge base to successfully address customer enquiries
+ Maintain strict confidentiality while dealing with personal and sensitive information
**Who are you?**
You believe quality customer service is paramount when dealing with customers. Whilst contact centre experience is advantageous, exceptional customer service skills are a must!
+ Able to demonstrate empathy and understanding of customer emotions and situations.
+ Tech-savvy and confident using multiple programs & systems
+ Passionate about customer service and an excellent communicator
+ Eager to meet targets and KPI's.
+ Inquisitive and enjoy problem-solving
+ Ability to adapt in a fast paced work environment
**What's in it for you?**
+ Permanent employment with career progression
+ Exclusive perks and partnership discounts with well-known brands
+ Supportive team environment
+ Free Parking & Vibrant office in central Robina
+ Reward and recognition initiatives
+ Free Employee Assistance Program (EAP) for you and your family
+ An exciting role in an award-winning workplace
**APPLY NOW!** _and embark on a rewarding career journey with us at Concentrix!_
_*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks._
**Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.**
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
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Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
Customer Service Representative
Job Description
This role involves answering inbound calls in relation to general enquires for credit/debit card. The primary responsibilities include providing support, answering questions, and resolving issues that may arise with clients' accounts or services. which could range from account discrepancies to technical difficulties with online banking platforms.
**Elevate Your Career with Concentrix!**
**About the Role:**
Step into your future with Concentrix as a **Customer Service Representative** . Be the trusted voice our banking customers depend on for exceptional service and support, helping resolve enquiries and contributing to our team's success.
**What You'll Be Doing:**
+ Handle inbound calls with professionalism, providing solutions for credit/debit card queries.
+ Listen actively, understand customer needs, and deliver tailored solutions.
+ Offer accurate information about our banking procedures and products.
+ Resolve issues efficiently and escalate complex situations as necessary.
+ Maintain detailed records of interactions and participate in continuous improvement initiatives.
**Why Concentrix?**
+ **Start date:** 07th of October 2025
+ **Competitive Compensation:** Earn $28.12 per hour + 12% Super and up to $130 performance-based incentives.
+ **Comprehensive Training:** Enjoy 2 weeks of paid, full-time classroom training to set you up for success.
+ **Flexible Work Options:** Choose between full-time and part-time schedules, with availability across weekdays and Saturdays.
+ **Career Growth:** Benefit from opportunities for career development in financial services.
+ **Inclusive Culture:** Join a diverse workplace with generous leave and flexible arrangements.
+ **Exclusive Benefits:** Access banking discounts and promotions after 6 months, with free parking and public transport access.
**What We're Looking For:**
+ Excellent communication and interpersonal skills.
+ Strong problem-solving abilities and a desire to help others.
+ Proficiency with computer systems, with a readiness to learn.
+ Previous customer service or call center experience is a plus.
+ Flexibility to work varied shifts, including weekends and public holidays.
**About Us:**
Concentrix Services Pty Ltd is a leader in delivering exceptional customer experiences. Partnering with over 2,000 clients, including more than 155 Fortune Global 500 brands, we operate in 70+ countries and speak over 150 languages. We invest in our greatest asset-our people-by nurturing career growth and fostering a culture of integrity and collaboration.
Join our dynamic and dedicated team today and make a real impact in customer service. **Apply now** to embark on this exciting journey with Concentrix!
Applicants must be at least 18 years of age with full working rights in Australia and pass a police and pre-employment check.
**Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.**
Location:
AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
**Environmental Conditions**
**Job Description**
Your role as Senior Customer Service Representative supports the delivery of outstanding instrument service and support to our customers. You will be the key point of contact for customers requiring repair of an instrument for a defined business unit (Analytical Instruments, Laboratory Equipment, Environmental & Industrials Processes or Life Science/Genetic Sciences/Clinical). You will collaborate closely with the Field Service Engineers to ensure timely scheduling, completion of jobs and billing, being responsible for the process from beginning to completion. You will ensure service jobs are effectively and efficiently handled by meeting all measures critical in delivering a great customer experience.
The environment is dynamic, fast paced and supportive, with a culture of process improvement, collaboration and success.
**What You'll Do:**
+ Act as the primary interface between the customer and the Service team. Responsible for answering customer enquiries via telephone & Salesforce. Achieving the metrics on average speed of response and first call resolution.
+ Dispatch Service Orders to engineers, scheduling and confirming bookings.
+ Liaise between customer and engineer keeping both informed of any changes to job bookings.
+ Ensure service levels for customers are achieved, proactively calling out when there is a risk of non-compliance.
+ Daily invoicing to ensure job closure and revenue raising.
+ Investigating and completing credits for disputed invoices.
+ Completes general administrative tasks to support the service team.
+ General equipment packing responsibilities from time to time
+ Meets and exceeds quality and performance metrics as outlined.
+ Adheres to schedule, including regular, reliable and punctual attendance at work.
**Keys to Success:**
**Education**
+ 2+ years of Customer Service or Call Centre experience preferred
+ Bachelor's degree, science, engineering, technical field or business management preferred
**Experience**
+ Proficiency with Microsoft products, CRM (ideally SFDC) and ERPs
+ Ability to work within a team environment with minimal supervision
+ Demonstrate judgment, tact and subtlety in dealing with internal and external customers.
+ Need to have the ability to prioritize and solve problems and to multi-task under time pressure.
+ Take responsibility and act as an owner.
+ Customer Focused demeanour and Excellent rapport building are needed
**Knowledge, Skills, Abilities**
+ Customer Focused - Builds strong customer relationships and delivers customer centric solutions
+ Communicates effectively - Develops and delivers multi-mode communication that conveys a clear understanding to the desired audience
+ Situational adaptability - Adapting approach and demeanour in real time to match the shifting demands of different situations
+ Action Orientated - Taking on new opportunities and touch challenges with priority, high energy and enthusiasm
+ Resourcefulness - Securing and deploying resources effectively and efficiently
+ Balances partners - Anticipates and balancing the needs of multiple partners
+ Collaborates - Establishing relationships and rapport to meet shared objectives
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Job Summary**
Provides timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound contact/service center, consistent with service and quality standards. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information.
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J