279 Marriott jobs in Australia

Front Desk Staff

New
2000 Sydney, New South Wales The Capsule Hotel

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Job Description

permanent

The Capsule Hotel is hiring a Part time Front Desk Staff role in Sydney, NSW. Apply now to be part of our team.


Job summary:
  • Flexible hours available
  • 1 year of relevant work experience required for this role

The Capsule Hotel is hiring a part time hours Front Desk Staff role in Sydney, NSW. Apply now to be part of our team.

Requirements for this role:

  • 1 year of relevant work experience required for this role

  • Part time hours

  • Looking for candidates who are available to work:

    • Any time

  • Working rights required for this role

You will be trained to deal with all aspects of Front Desk operations including reservations and work closely with hands on managers to develop your skills and experience.

The position does require morning shifts and weekend availability, ideally both Saturday and Sunday. After training 1 or 2 shifts will be required a week.

• Previous reception experience preferably within a hotel reception team or Hospitality field

• Attending to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction.

• Computer literate

• Demonstrated ability to resolve problems and conflict

• Experience in cash handling

• Available for flexible working hours according to business needs

• A passion for providing excellent customer service

• Liaise with our housekeeping staff to ensure all rooms are clean, tidy to accommodate guests’ needs

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Front Desk Supervisor

New
2000 Sydney, New South Wales ACCOR

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Job Description

permanent
Company Description


Discover the Sofitel Sydney Darling Harbour.

Sofitel Sydney Darling Harbour welcomes guests into a world of luxury blending French Art de Vivre and local culture. The Flagship hotel boasts 590 rooms and suites, four vibrant bars and restaurants, a stunning, award winning outdoor infinity pool, state of the art gym overlooking the city skyline, exclusive top floor Executive Lounge and our well renowned luxurious spa.

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Inspiration, Recognition & Reward

As a valued member of our team, you will be immersed in a world of exceptional privileges and bespoke rewards. Enjoy unparalleled access to exclusive industry benefits across a global portfolio of luxury accommodation, fine dining, and curated lifestyle experiences. Indulge in daily privileges such as artisan coffee at a preferred rate and a specially crafted Ambassador dining menu, designed to elevate your everyday. To support your continued growth, we offer a distinguished learning platform—an elegant fusion of expert knowledge and tailored development—ensuring you flourish in a culture that celebrates excellence, sophistication, and personal ambition.


Job Description
  • Apply thorough working knowledge of the Front Office operations to include the Front Desk, Porter’s Desk, Reception/cashiering procedures, One Touch functions and Reservations.
  • To ensure that all Ambassadors are fully briefed on all ongoing matters within the Hotel and any special events that are planned.
  • Supervision support and ongoing training to employees to ensure standards and procedures are observed to provide a consistent, high level of service for all customer contact.
  • To be responsible for the Guest Services employees within your area of responsibility.
  • Drive loyalty sign ups in line with AccorHotels regional targets, Hotel and department specific targets and associated initiatives.
  • Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
    • Assist in conducting training for all Front Desk employees.
  • Direct daily Front Desk operations.
  • Greet and escort Very Important Guests (VIP’s) and attend to their special needs as appropriate.
  • Attend to credit problems.
  • Supervise front cashiers and help out with accounting problems.
  • Hotel audits of Hotsos devices, emergency lines, radio
  • Patrol and inspect public areas during evenings to make sure everything is in order.
  • Control hotel duty keys and floats whilst on duty.
  • Assist with preparation of rosters, ensuring that suitable and cost effective Ambassador levels are maintained at all times.
  • Ensure department policies and procedures are understood by all Ambassadors and observed in tasks performed.
  • Implement training programs for all Ambassadors, conduct induction and skills training.

Qualifications
  • Highly motivated with excellent attention to detail.
  • 1 - 2 years experience within a similar role.
  • Experience within a luxury hotel environment is preferred but not essential.
  • Strong communication skills.
  • Always display a professional appearance, representing our Sofitel brand.
  • Ability to work a rotating roster including weekends & public holidays.

Additional Information


If you share our passion for hospitality, service excellence, innovation and drive, we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Please note that a fulltime Australia working rights is required for this role.

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JW Marriott Gold Coast Resort & Spa - 2025 Voyage Program - F&B Operations

Surfers Paradise, Queensland Marriott

Posted 25 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Management Development Programs/Interns
**Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
At Marriott International, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. As the #1 leader in hospitality worldwide, a career with Marriott provides an open road to opportunity and growth.
**The Voyage Global Leadership Development Program**
**Voyage: Training tomorrow's leaders today**
Marriott International welcomes recent university graduates to experience the career development adventure of a lifetime and a world of leadership opportunities. Our global leadership development program, Voyage, propels participants on a mentored, learning-inspired journey to prepare you for a successful career. Voyage is a full-time, paid development program. As an associate and trainee, you'll build upon the skills you developed in school by participating in real world assignments.
**About the journey**
Voyage is an elite, award-winning program that provides a combination of hands-on, discipline-specific training and a leadership-focused curriculum. The program takes place at a Marriott International managed hotel, not a classroom, and is offered in 50+ countries. Voyage is available in the following disciplines:
+ Accounting & Finance
+ Culinary
+ Engineering
+ Event Operations
+ Event Planning
+ Food & Beverage Operations
+ Human Resources
+ Revenue Management
+ Rooms Operations
+ Sales & Marketing
+ Information Technology
+ Residences
When you join Voyage, you gain access to Marriott's senior leaders and coaches and have many opportunities to stand out. You'll participate in mini-rotations across the disciplines to learn firsthand how to manage various hotel functions and to connect with current and former Voyage participants through our social collaboration tools. Voyage is a 18 months full-time program. You'll immediately be immersed in our rich culture and portfolio of global brands to learn how Marriott sets the standard of industry excellence.
**The experience you'll gain**
Voyage participants learn by doing! You'll be fully immersed in the day-to-day operations of a hotel.  If accepted into this elite program, you will:
+ Cultivate customer relationships
+ Be a champion for innovation within the organization
+ Get exposure to managing projects & people
+ Improve processes & pitch new initiatives through your Voyage project
+ Take on special projects that will draw upon all your training
**Destination: Marriott leadership**
You'll participate in management meetings and collaborate with Voyage participants worldwide. You'll be expected to solve challenges, as well as offer ideas and innovative solutions. You will also have an opportunity to provide feedback on your curriculum and have an impact on future Voyage hires' experiences. After graduation, you'll be well-prepared to pursue your passion and take on new challenges. Many program graduates are ready to step into a Marriott supervisory or entry-level management role right away, because the program has provided a foundation for future leadership.
**Ready to embark?**
To become a Voyage participant, you must have graduated from a university or hotel school within the past year. Other qualifications include:
+ Bachelors degree or equivalent higher level education required (Associates degree acceptable for Culinary)
+ Superior critical thinking & interpersonal communication skills
+ Ability to foster relationships & work collaboratively
+ Self-manage & be a self-starter
+ Real desire for personal & professional growth
+ Work authorization in the country you apply
*Those currently enrolled in a college/university with an expected graduation date within 12 months of the date of application may also be considered.
*Please note that the onboarding period may vary based on available positions. This application is for the 2025 Voyage Program intake. Kindly complete the video interview upon successful submission of your application online, and the hiring team will contact you if shortlisted.
**Want to learn more?**
Visit MarriottU.com
- voyager
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Front Desk Talent (Full-Time)

Perth, Western Australia Marriott

Posted 15 days ago

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**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia, 6103VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Join us as Guest Experience Expert! and thrive with our open thinking and open expression.
We love our Talent to have vibrant style they're not afraid to show. That's what makes working at Aloft different, by design.
**Position Summary:**
+ Assist guests arriving and departing the hotel through the check in and departure process
+ Handle general enquiries, providing service excellence to our experienced travelers
+ Ensure your team is focused on building long-term, value-based customer relationships so our passion helps guests follow theirs
+ Support your passionate front office team in general operational tasks
+ Take guest reservations and perform cash handling & credit card responsibilities
+ Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Aloft, we aren't your typical hotel-but we aren't too cool for school either. We're here to be our guests' launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they're in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We're looking for confident self-expressers who aren't afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Dentist Assistant with Front Desk Duties

New
4114 Logan City Dc, Queensland Private Advertiser

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permanent

Dental Assistant with Front Desk Duties
Underwood, QLD – Full Time or Part Time
Independently Owned Clinic | New Management | Supportive Team Environment

About Us
We are a friendly and independently owned dental clinic located in the heart of Underwood's vibrant shopping and restaurant precinct. Under new and enthusiastic management, we’re focused on providing exceptional patient care in a supportive, modern, and professional environment. Our clinic is conveniently located with free parking and surrounded by local amenities.

About the Role
We are looking for a reliable, warm, and efficient Dental Assistant with front desk/reception duties. This is a dual role that will see you supporting both our clinical and administrative teams. You'll be a key part of the patient journey — from greeting patients at reception to assisting in chairside procedures.

Key Responsibilities

· Chairside assisting during general and specialist dental procedures

· Sterilisation of instruments and maintenance of infection control standards

· Greeting and managing patients at reception

· Appointment booking and managing the schedule

· Processing payments, HICAPS, and health fund claims

· Managing stock levels and general clinic upkeep

· Supporting the team in creating a calm and welcoming environment for patients

About You
We are looking for someone who:

· Has previous dental assisting experience (minimum 1 year preferred)

· Korean and/or Vietnamese speaking an advantage

· Has excellent communication and customer service skills

· Is confident using dental practice software (experience with D4W or similar a bonus)

· Can multitask and stay calm under pressure

· Is reliable, punctual, and a team player

· Holds (or is willing to obtain) a current Certificate III or IV in Dental Assisting

· Has valid working rights in Australia

What We Offer

· A friendly, collaborative, and supportive team environment

· Modern facilities and equipment

· On-the-job training and development

· Flexibility with hours for the right candidate

· The chance to be part of a growing clinic with opportunities for career progression

How to Apply
Click the APPLY button and attach your resume with a brief cover letter telling us why you’re the right fit. We look forward to meeting you!

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Front Desk and Guest Experience Staff – Casual

New
4305 Ipswich, Queensland LUMA Wellness Co

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Job Description

permanent

We’re looking for warm, professional, and wellness-aligned individuals to join the front-of-house team at LUMA Wellness Co , Kenmore.

This role is key to creating a calming, welcoming experience for every guest. You’ll be the first face our clients see and will ensure smooth check-ins, guide guests to their treatments, and keep our space looking beautiful.

Duties include:

  • Greeting clients and managing check-in/check-out
  • Guiding guests to float, sauna, or treatment rooms
  • General cleaning/tidying and resetting rooms
  • Supporting online bookings and customer enquiries

Shifts available:

  • Weekdays, evenings, and weekends (flexible casual roster)

We’re looking for:

  • Warm, confident communicators with a calming energy
  • Customer service or reception experience preferred
  • Interest in wellness and holistic health
  • High attention to detail and pride in presentation

If you're reliable, kind, and love creating peaceful experiences for others, we’d love to chat.

Contact or

Job Type: Casual

Pay: From $28.00 per hour

Expected hours: No less than 5 per week

Work Authorisation:

  • Australia (Required)

Work Location: In person

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Guest Services Manager

Perth, Western Australia Marriott

Posted 3 days ago

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Job Description

**Additional Information** Full Time role
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Guest Services Manager**
We are looking for an excellent Guest Services Manager on Duty to rise with us and empower the better you!
**Our Company**
Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 8,500 properties, you'll find us in your neighborhood and in more than 142 countries and territories across the globe. Learn about our 31 hotel brands at Find Your World.
**Our Brand**
The more you travel, the more your well-being can get left behind. But there's a place that doesn't come with that compromise. Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs. With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road. Discover a place where you're given a choice, not just to get up, but to rise.
**Rise with Westin Perth**
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic City Centre location.
**You will be:**
+ Attending as the property Manager on Duty and overseeing all property operations, ensuring that the highest levels of hospitality and service are provided.
+ Representing property management in resolving any guest related situation.
+ Leading Front Office Teams
+ Maintaining Guest Services and Front Desk Goals
+ Ensuring Exceptional Customer Service
+ Implementing Projects and Policies
+ Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
+ Support with Rostering and Training of the Front Office department
+ Focusing on Guest Voice
**Qualifications & experience:**
+ Experience in daily operations of a hotel
+ Current WA RSA essential for this role
+ Current Drivers Licence, manual preferred
+ Hospitality experience is essential
+ Must be well organised, efficient and have excellent people skills
+ Leadership experience
**You are / have:**
+ Friendly, confident, vibrant and professional personality
+ Previous hotel experience in the guest services, front desk highly regarded
+ Full Time Australian working rights
+ Exceptional communicator and guest orientated persona
+ Excellent Computer and Office 365 knowledge
**Life. With the Works.**
Offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:
+ Enhanced Parental leave, Paid Birthday leave, Long service leave portability across all 30 Marriott Brands
+ Flexible work options
+ Hotel perks like accommodation and food & beverage discounts
+ Enhanced superannuation
+ Travel & stay benefits including eligibility into our Bonvoy loyalty program
+ Incentive, recognition, and wellbeing programs
+ Excellent career growth and learning opportunities
+ Access to EAP services
We look forward to reviewing your applications!
Only successful candidate will be contacted.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
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Guest Services Manager

Sydney, New South Wales Marriott

Posted 17 days ago

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Job Description

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
At Pier One Sydney Harbour, every guest interaction is an opportunity to create a lasting moment. We're looking for a **Guest Services Manager** who's warm, confident, and passionate about delivering exceptional hospitality. If you thrive in dynamic environments and love being at the heart of guest experiences, this is your moment.
**About the Role**
As **Guest Services Manager** , you'll be the face of the property leading daily operations, resolving guest concerns, and ensuring every interaction reflects our commitment to excellence. You'll manage lobby flow, support front desk operations, and act as a key liaison between guests and departments. Your leadership will shape the guest journey from arrival to departure.
**Key Responsibilities**
+ Lead and inspire the front office and guest services team
+ Resolve guest issues with empathy, urgency, and professionalism
+ Maintain high visibility in public areas during peak times
+ Collaborate across departments to ensure seamless operations
+ Monitor service standards and coach team members for continuous improvement
+ Support payroll, scheduling, and administrative processes
+ Implement guest recognition programs and service recovery plans
+ Conduct training and support team development
+ Uphold property policies and ensure fair, consistent application
+ Assist with front desk duties during high-demand periods
+ Respond to emergencies and follow safety protocols
**About You**
+ Experience in guest services, front desk, or hospitality operations
+ Strong leadership and communication skills
+ Calm under pressure with a solutions-focused mindset
+ Passionate about creating memorable guest experiences
+ Flexible availability including weekends and holidays
+ Familiar with hotel systems, budgets, and service standards
+ NSW RSA certification and full working rights in Australia
**Why You'll Love It Here**
+ Be part of a team that values individuality and service excellence
+ Enjoy complimentary meals, coffee, and uniform care
+ Access exclusive hotel and travel discounts for you and your loved ones
+ Grow your career with world-class training and development programs
+ Thrive in a supportive, inclusive workplace culture
+ Participate in our Employee Assistance Program and referral incentive
**Ready to lead with heart and hospitality?**
Apply now and help us create unforgettable guest moments at Pier One Sydney Harbour!
_We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity._
_Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at_
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Guest Services Officer

New
2060 Waverton, New South Wales Belgravia PRO

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Job Description

permanent
  • Multiple Casual position
  • Be part of a dynamic and growing team
  • Flexible work conditions

An exciting opportunity to work in a holiday park in the beautiful coastal side of Narrabeen, NSW

Sydney Lakeside Holiday Park is the newest caravan park to be proudly managed by BelgraviaPRO. Only 45 minutes from Sydney CBD, Sydney Lakeside Holiday Park boasts a fantastic location where Narrabeen Lake meets North Narrabeen surf beach.

Guests can enjoy surfing, kayaking, fishing and stand-up paddle boarding. The holiday park offers a variety of accommodation types including cabins, villas, powered and unpowered sites for caravans and tents. It also features play areas for children and several amenity blocks with bathrooms, laundry and kitchen areas.

The Role

We are looking for bright and enthusiastic candidates to work in the role of Guest Services Officer at BelgraviaPRO's new acquired caravan park, Sydney Lakeside Holiday Park

Reporting to the Park Manager, this role involves delivering exceptional service to our guests - face to face and over the phone - as well as assisting with administrative and hospitality tasks such as cleaning our guests cabins, amenities and common areas.

About you

You will be friendly, enthusiastic and available to work over a 7 day week roster including weekends, evenings and public holidays.

You will bring to the role:

  • Fantastic customer service;
  • Professional and personable telephone manner;
  • Experience with computerised booking systems and good computer skills;
  • Willingness to learn and apply our systems and processes;
  • Experience handling cash and EFTPOS transactions;
  • Flexible attitude to hours, including availability on weekends and at short notice.
  • Ensure the cleaning is completed in a timely manner
  • Ability to work in a team environment

ESSENTIAL:

  • First Aid Level 2
  • Current CPR
  • National Police Check clearance upon on-boarding
  • Working with Children's Check NSW or equivalent

DESIRABLE:

  • RMS 9+ (Online Reservation System) experience preferred but not necessary
  • Minimum 2 years experience in a similar role

We can provide regular work for the right person; a stimulating and challenging work environment and Hospitality Award pay and conditions.

The Company

BelgraviaPROis a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks, we are also offering Park Manager training through the company’s successful RTO

If you like the sound of us, then jump in and submit your resume by clicking on the apply now button. We’d love to hear from you!

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:


- A dedicated contact person to receive expressions of interest in the job, and complete a verbal job application during which the person answers questions over the telephone.
- Allowing a short video submission describing their application for the job
- Allowing a support person during an interview


We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability


We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

This advertiser has chosen not to accept applicants from your region.

Guest Services Coordinator

New
2000 Sydney, New South Wales Four Seasons Hotels and Resorts

Posted today

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Job Description

permanent
About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About The Role

As a Guest Services Coordinator, you will play a key role in ensuring a seamless arrival and departure experience for our guests. This role is pivotal in orchestrating the day-to-day operations of the bell desk and delivering exceptional service aligned with Four Seasons standards.

What You Will Do

Coordinate daily operations of the bell desk to ensure timely and efficient service.Act as the primary liaison between Front Office, Concierge, Valet, and Housekeeping to support smooth guest movement throughout the hotel.Respond promptly to guest requests, including luggage assistance, transportation arrangements, and special amenities.Oversee the storage and retrieval of guest luggage, parcels, and lost & found items.Maintain accurate records of all guest interactions and departmental activities.Ensure all team members are briefed on VIP arrivals, group movements, and special guest preferences.Support the onboarding and ongoing training of bell desk and door staff.Handle guest concerns with professionalism and escalate issues when necessary.Uphold safety, cleanliness, and presentation standards in lobby and entry areas.Promote and embody the Four Seasons service culture at all times.

What You Bring

Previous experience in a Front Office or Guest Services role, preferably in a luxury hotel environment.Strong communication and organizational skills.Ability to multitask in a fast-paced, guest-facing environment.Knowledge of Opera or other property management systems preferred.Flexible availability, including weekends, holidays, and overnight shifts if required.What We OfferCompetitive Salary, wages, and a comprehensive benefits packageExcellent Training and Development opportunitiesEmployee Discount for stays at any Four Seasons worldwideComplimentary Dry Cleaning for Employee UniformsComplimentary Employee Meals

Schedule & Hours

Full-time position Rotating roster including early mornings, evenings, weekends, and public holidays
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  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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