71 No Experience jobs in Australia
Guest Experience Expert
Posted 1 day ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Courtyard by Marriott Melbourne Flagstaff Gardens, 50 Batman Street, Melbourne, Victoria, Australia, 3003VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Experience Manager
Posted 2 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Tasman a Luxury Collection Hotel Hobart, 12 Murray Street, Hobart, Tasmania, Australia, 7000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
The Tasman, a Luxury Collection Hotel, Hobart is located just steps from Hobart's waterfront and the city's top restaurants and attractions. The Tasman is a unique combination of Modern Contemporary, Art Deco and Heritage architecture. Presenting 152 luxuriously appointed guest rooms and suites with carefully restored features and adorned with exclusive art pieces from local artists, The Tasman reflects the true spirit of the destination.
**The Opportunity**
The Tasman Hobart is now searching for a **Guest Experience Manager (Full time)** to assist leading the team. This role would ideally suit someone wanting to step up in their career in a luxury hotel environment. Our Guest Experience Manager supports all property operations, ensuring that the highest levels of hospitality and service are provided. They will manage the flow of questions and directs guests within the lobby and support the tracking and resolution of service issues.
**The Opportunity:**
- Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Support regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Send copy of MOD report to all departments on a daily basis.
- Ensure compliance with all policies, standards and procedures.
- Understand and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understand and comply with loss prevention policies and procedures.
- Intervene in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Maintain high visibility in public areas during peak times.
- Provide immediate assistance to guests as requested.
- Record guest issues in the guest response tracking system.
- Review comment cards and guest satisfaction results with employees.
- Emphasize guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
**Profile**
+ Previous experience in similar role in a luxury hotel
+ OPERA experience
+ Managerial experience in leading a team
+ Excellent Customer Service Skills
+ Outstanding time management and organizational skills.
+ Proven ability to work under pressure
+ Full working rights in Australia essential to be considered for the role
+ Must have the flexibility to work on a 24-hour rotating roster including public holidays and weekends.
**To Apply**
If you are truly passionate about delivering the highest standards and want to be part of a diverse team who deliver exceptional hospitality, then please enquire today.
**Rewards for work, benefits for your lifestyle **
+ You will join a supportive, progressive and highly experienced team
+ You can be part of something unique
+ A variety of generous benefits and discounts for Associates, Family and Friends across all Marriott properties worldwide
+ Vast career and learning and development opportunities
+ Wellbeing programs and initiatives
+ Enjoy a relaxed lifestyle with easy access to world-class events like Mona Foma, Taste of Tasmania and Sydney to Hobart yacht race (just to name a few)
**Connect your passions with a rewarding opportunity.**
We appreciate the time you have taken to apply and the effort that goes into an application process. Those successful in gaining an interview will be contacted directly.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Experience Host
Posted 4 days ago
Job Viewed
Job Description
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**GO WHERE YOU GROW**
Discover a career fuelled by possibility at Travel + Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Flynns Beach team as a **Guest Experience Host** today!
**How You'll Shine**
+ Greeting and registering of owners and guests
+ Providing information on local area attractions
+ Completion of all department related paperwork
+ Using all communication equipment including telephones, facsimiles and computers
+ Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
+ Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
+ Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
+ Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
+ Clearly articulate the benefit of traveling within Travel & Leisure's community
+ Meet targets and KPI's as set by the business
+ This role requires you to be available for weekend and public holiday shifts.
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Discounted hotel stays across Australia, Fiji, New Zealand
+ Great career development opportunities
**What You'll Bring**
To be successful in this role, you will be:
+ Previous experience within a similar hotel position
+ Genuine passion for customer service and the local area
+ Excellent communicator with strong interpersonal skills
+ Enthusiastic, self-motivated and positive individual
+ Immaculate presentation and professional grooming standards
+ High levels of computer literacy
+ Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
+ Have the ability to recognize and solve problems in the workplace
+ Ability to work a flexible schedule, including nights, weekends, public and school holidays.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Guest Experience Host
Posted 4 days ago
Job Viewed
Job Description
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine**
As a Guest Experience Host, you will be responsible for the day-to-day operation of the front desk. This includes greeting and registering of owners and guests, providing information on local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers.
This fast paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Travel + Leisure Co!
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Subsidised private health insurance (following successful probation completion)
+ Discounted hotel stays across Australia, Fiji, New Zealand
+ Great career development opportunities
+ Birthday leave to celebrate your special day!
**What You'll Bring**
To be successful in this role, you will be:
+ Previous experience within a similar hotel position
+ Genuine passion for customer service and the local area
+ Excellent communicator with strong interpersonal skills
+ Enthusiastic, self-motivated and positive individual
+ Immaculate presentation and professional grooming standards
+ High levels of computer literacy
+ Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
+ Have the ability to recognize and solve problems in the workplace
+ Ability to work a flexible schedule, including nights, weekends , public and school holidays.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Guest Experience Host
Posted 8 days ago
Job Viewed
Job Description
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go where opportunity is always on**
If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Marcoola team as a part time **Guest Experience Host** today!
**How You'll Shine**
+ Greeting and registering of owners and guests
+ Providing information on local area attractions
+ Completion of all department related paperwork
+ Using all communication equipment including telephones, facsimiles and computers
+ Meet guests face to face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
+ Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
+ Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
+ Clearly articulate the benefit of traveling within Wyndham Destinations community
+ Meet targets and KPI's as set by the business
+ This role requires you to be available for weekend and public holiday shifts.
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Discounted hotel stays across Australia, Fiji, New Zealand
+ Great career development opportunities
**What You'll Bring**
To be successful in this role, you will be:
+ Previous experience within a similar hotel position
+ Genuine passion for customer service and the local area
+ Excellent communicator with strong interpersonal skills
+ Enthusiastic, self-motivated and positive individual
+ Immaculate presentation and professional grooming standards
+ High levels of computer literacy
+ Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
+ Have the ability to recognize and solve problems in the workplace
+ Ability to work a flexible schedule, including nights, weekends, public and school holidays.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Guest Experience Host
Posted 11 days ago
Job Viewed
Job Description
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**GO WHERE YOU GROW**
Discover a career fuelled by possibility at Travel + Leisure Co., If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Port Douglas team as a **Guest Experience Host & Face to Face Lead Generator** today!
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Discounted hotel stays across the world
+ Subsidised Private Health Insurance (upon successful completion probation period)
+ Professional development funding
+ Base hourly rate coupled with performance based incentives
+ Monthly, Quarterly and Yearly Recognition Programs
**How You'll Shine**
As a Guest Experience Host, you will be responsible for the day to day operation of the front desk. This includes greeting and registering of owners and guests, providing information on local area attractions, completion of all department related paperwork and using all communication equipment including telephones, facsimiles and computers.
**What You'll Bring**
To be successful in this role, you will be:
+ Previous experience within a similar hotel position
+ Genuine passion for customer service and the local area
+ Excellent communicator with strong interpersonal skills
+ Enthusiastic, self-motivated and positive individual
+ Immaculate presentation and professional grooming standards
+ High levels of computer literacy
+ Previous experience with a PMS system (Opera) advantageous
+ Have the ability to recognize and solve problems in the workplace
+ Ability to work a flexible schedule, including nights, weekends, public and school holidays.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Guest Experience Expert
Posted 4 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
At the heart of local communities, Sheraton brings people together-both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Services Agent because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
Position Summary:
+ Support your Guest Services team with general operational tasks
+ Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
+ Assign rooms according to guest requests and preferences whenever possible
+ Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
+ Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
+ Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
About You:
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
Our Benefits:
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Workplace Experience Coordinator
Posted 12 days ago
Job Viewed
Job Description
Job ID
Posted
14-Oct-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Facilities Management
Location(s)
Melbourne - Victoria - Australia
+ **1 year fixed term contract**
+ **Multinational mining client**
+ **Seeking a candidate with strong customer service skills in the hotel industry**
+ **Melbourne | Land of the Wurundjeri people**
**Workplace Experience Coordinator (Melbourne)**
CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.
**CBRE Global Workplace Solutions (GWS)**
As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.
Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
**About the Role:**
As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
**What You'll Do:**
+ First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
+ Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
+ Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
+ Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
+ Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
+ Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
+ Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
+ Coordinate with vendors who supply services or goods to the workplace.
+ Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
+ Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
**What You'll Need:**
+ High School Diploma or GED with up to 3-5 years of job-related experience.
+ Exceptional customer service and administrative skills - ideally from a hotel background.
+ Ability to follow basic work routines and standards in the application of work.
+ Communication skills to exchange straightforward information.
+ Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
+ Strong organizational skills with an inquisitive mindset.
**Why CBRE**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
If the above interests you, we would love to hear from you!
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)
Guest Experience Host
Posted 16 days ago
Job Viewed
Job Description
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**GO WHERE YOU GROW**
Discover a career fuelled by possibility at Club Wyndham. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Perth team as a **Guest Experience Host** today! **Full time and part time positions available.**
**How You'll Shine?**
+ Generate sales appointments for our sales team via livestream
+ Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
+ Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
+ Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
+ Clearly articulate the benefit of traveling within Club Wyndham community
+ Meet targets and KPI's as set by the business
+ This role requires you to be available for hours across weekend and public holiday shifts.
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Discounted hotel stays across the world
+ Subsidised Private Health Insurance (upon successful completion probation period)
+ Professional development funding
+ Base hourly rate coupled with performance based incentives
+ Monthly, Quarterly and Yearly Recognition Programs
**What You'll Bring**
To be successful in this role, you will be:
+ Genuine passion for customer service and the local area
+ Excellent communicator with strong interpersonal skills
+ Enthusiastic, self-motivated and positive individual
+ Immaculate presentation and professional grooming standards
+ High levels of computer literacy
+ Previous experience with a PMS system (Opera) advantageous
+ Have the ability to recognize and solve problems in the workplace
+ Ability to work a full time hour across flexible schedule, including nights, weekends, public and school holidays.
+ Suitable applicants must have appropriate work rights for full-time employment in Australia
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Guest Experience Expert
Posted 16 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
At the heart of local communities, Sheraton brings people together-both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a **Guest Experience Expert** because together, we are better. Start your career at Sheraton, where you don't just work - you belong.
**Position Summary:**
+ Support your Guest Services team with general operational tasks
+ Be an expert on the hotel and the surrounding community, know it inside and out to exceed guest expectations
+ Assign rooms according to guest requests and preferences whenever possible
+ Handle general enquiries, creating meaningful guest experiences that are tailored to the guests requirements
+ Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
+ Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
**About You:**
+ Experience with OPERA property management system or similar
+ Relevant experience in a similar role
+ Working rights in Australia
+ Enthusiastic to escalate your career
+ Self-motivated, driven and energized in a fast-paced environment
+ Armed with smart solutions and a can-do attitude
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Sheraton Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90+ years. Apply now!
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.