14 Office Administration jobs in Australia

Office Manager



Company Overview

VD TECH Engineering Pty Ltd is a machining workshop specialising in the manufacture of drilling rig components, oil & gas prototypes, and provision of breakdown/repair services. We require an experienced Office Manager to oversee and control all administrative and operational functions of our growing business.



Role Purpose

The Office Manager will organise, direct, and coordinate office services, resources, and personnel to ensure the effective and compliant operation of the company. This position requires leadership in supervising administrative staff, implementing office systems, and supporting the Directors and project teams in strategic planning and delivery.



Key Responsibilities

· Contribute to the planning, development and review of office services, setting priorities and performance standards in line with business needs.

· Supervise, allocate and monitor the work of administrative staff, including recruitment, onboarding, training, and performance management.

· Manage the allocation of office resources, budgets, equipment, and space to ensure efficient utilisation.

· Oversee records management, payroll, accounts, and compliance documentation in line with legislative and company requirements.

· Liaise with directors, engineers, HR, and external professionals to coordinate office operations and resolve issues.

· Ensure compliance with workplace health & safety (WHS), industrial relations, and other regulatory requirements.

· Develop and maintain administrative systems and procedures including document control, client management systems, and reporting processes.

· Prepare reports, policies, correspondence, and business documentation for senior management and external stakeholders.

· Oversee office procurement, supplier contracts, and service agreements, ensuring continuity of office services.

· Support directors in strategic business planning, organisational development, and continuous improvement initiatives.



Key Requirements

· Minimum 5 years’ experience in an office management or senior administrative role.

· Demonstrated experience in supervising staff and managing office operations at a managerial level.

· Strong understanding of compliance frameworks, financial administration, and HR procedures.

· Excellent leadership, communication, and organisational skills.

· Ability to work independently, exercise judgment, and contribute to business planning.



Remuneration

Salary will be based on skills and experience. This is a full-time permanent position, 38 hours per week, located at Bayswater, WA.

**Description:**
Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality.Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.
We are looking for a leader who places care at the center of their leadership and is able to assist the Director of Rooms in delivering Hyatt's brand promise to our guests and colleagues.
**Benefits for working with Hyatt Include:**
+ Complimentary accommodation after 90 days of service (T&Cs apply)
+ Generous discounted accommodation worldwide within Hyatt
+ Discounted accommodation for associates as well as friend and family
+ Reward and recognition programs
+ Learning and development opportunities
+ Dry cleaning and discounted city parking
+ The opportunity to join an international group with endless career opportunities
**The Role**
In this key role within the Rooms Division, the Front Office Manager will ensure the smooth, efficient and profitable operation of the Front Office department, achieving maximum guest satisfaction. You will lead with purpose and care, whilst delivering Hyatt's brand promise to our guests and colleagues.
The role is responsible for Front Office operations including the Communications Team, Front Desk, Night Audit and our Regency Club. Working and partnering with other Hotel Departments will see you succeed in this role and ensure we maximize every opportunity to exceed our guest expectations.
**Role requirements:**
+ Demonstrate positive leadership characteristics, which inspire our colleagues to meet and exceed standards.
+ Responsible for coordinating and managing Front Office operations, including Front Desk, Communications and Regency Club.
+ Select, train, supervise, schedule, develop, and counsel employees according to policies and procedures.
+ Makes business decisions for the unit, taking into account the Hotel's philosophies and is responsible for both day-to-day running and long-term strategic development of the department
+ Analyse guest satisfaction data and develop and implement plans to achieve established goals and targets.
+ Responsible for planning, administration, Human Resources and financial management
**Our successful applicant will also:**
+ Have outstanding communication, presentation and problem-solving skills
+ Have advanced Opera knowledge
+ Be an effective leader of people
+ Have previous experience in payroll management and rostering
+ Have a minimum of two years Front Office Management experience in a large hotel environment (400 room)
+ Thrive working in a fast-paced environment where no two days are the same
+ Flexible availability to work rotating shifts, including weekends, evenings, and holidays
+ Applicants with Full working rights will be considered. A Police Check may be required.
Opportunity is calling. Join Hyatt.
**Primary Location:** Australia
**Organization:** Hyatt Regency Sydney
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** AUS
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Job Title: Office Manager ( Finance & Insurance)

Location: Seven Hills-2147 (NSW)

Reports To: Director or General Manager

Employment Type: Full-Time

Salary: $75,000-$85,000+Superannuation



Job Overview:

We are seeking an experienced and highly organized Office Manager to oversee daily operations and administrative functions within our finance and insurance broking business. The ideal candidate will coordinate between teams, ensure compliance, streamline processes, and support both Australian and offshore staff. You will play a key role in keeping the business running efficiently and professionally.



Key Responsibilities:

General Office Administration

• Manage day-to-day office operations across finance, insurance, and support teams.

• Act as the primary liaison between the Australian office and Indian KPO staff.

• Maintain calendars, schedules, and staff task trackers.

• Oversee document control, file management, and client record accuracy.

Team & Workflow Management

• Allocate tasks to admin and operations staff.

• Monitor workload and ensure deadlines are met (e.g., renewals, settlements, client submissions).

• Assist with onboarding, training, and performance support of internal teams.

• Coordinate leave requests, timesheets, and team communication tools (e.g., Zoho People).

Compliance & Quality Control

• Ensure processes follow AFCA, ASIC, and industry standards (Tier 1, MFAA/NCCP, FOS).

• Review client files for completeness and compliance before submission.

• Track key deadlines (insurance renewals, loan lodgments, etc.) and flag risks.

Client Support & Relationship Management

• Act as a point of contact for escalated client issues.

• Oversee service delivery standards and ensure a seamless client experience.

• Ensure timely issuance of insurance certificates, finance application updates, and documentation.

Software & Systems Oversight

• Administer core tools such as Zoho CRM, Zoho People, Xero, and CRM portals (e.g., ApplyOnline, Steadfast).

• Monitor workflows, update templates, and recommend automation improvements.

• Support digital onboarding, e-signatures, and integrations with partners.



Key Requirements:

• 3+ years experience in office management or operations role (preferably in finance or insurance)

• Strong understanding of financial services, insurance broking, or mortgage processes

• High attention to detail and strong time management skills

• Strong communication and leadership skills

• Familiarity with CRM systems, finance/insurance software, and cloud-based tools (e.g. Zoho, Xero, ApplyOnline)

• Tier 2 or Tier 1 General Insurance certification preferred (or willingness to obtain)

**Additional Information** Full Time
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Are you excited to work and create epic moments for guests at our multi-award-winning venues?**
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
**About the Hotel - W Melbourne**
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
**About the Department**
The **Welcome Desk** emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
Friendly, unscripted, real and connected, the **Whatever/Whenever** service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
With design nods to Melbourne's laneways and Batman's lair, our guests will be arriving in style and stealing the scene when they pull up in **Wheels** . Our Wheels talent put their spin on the norm, helping to ramp up the experience for guests as they arrive and depart via WHEELS.
**Why Choose W Melbourne?**
+ **Competitive Salary and Reviews:** Benefit from a competitive salary with merit increase and performance bonus every March.
+ **Mentor/Buddy Program:** Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
+ **Career Advancement:** Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
+ **Prime Location:** Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
+ **Birthday Perks:** Celebrate your birthday with a paid day off because we value our rockstars - YOU!
+ **Exclusive Discounts:** Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
+ **Community Engagement:** Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
+ **Award-Winning Workplace:** Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
**What We Expect of You**
+ Previous Front Office leadership experience in a luxury or lifestyle hotel.
+ Demonstrated experience with OPERA PMS is a plus.
+ A natural leader with a confident, proactive, and inspiring presence.
+ Keen to take on new challenges and grow within your career.
+ A balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brand.
**A Glance at What You Will Do**
+ Responsible for all Welcome functions and talent as well as security functions of the hotel
+ Areas of responsibility include: Wheels, Whatever/Whenever, Welcome Desk, Concierge, and Loss Prevention as applicable
+ As a department head, role is to direct and work with fellow Talent Coaches and talents to successfully execute all Welcome operations, including guest arrival and departure procedures
+ Works to establish a safe and secure environment for all guests and associates
+ Strives to continually improve guest and talent satisfaction and maximise the financial performance of the department
+ Maintains knowledge of daily house-count, arrivals/departures, WHO's scheduled in-house group names, background, activities, locations, and times, as well as special requests/arrangements
_W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at_ ** **
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

QT Melbourne is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.  
  
About EVT
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.   
  

About QT  
QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘expect the unexpected’, every property delivers an experience that combines local influence with QT’s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.    

About the Role  
As Front Office Manager at QT Melbourne, you’ll play a pivotal role in delivering our signature guest experience while ensuring seamless daily operations. You’ll coordinate and oversee the running of the hotel in the absence of the Hotel Manager or Guest Experience Manager, with a strong focus on leading the Front Office team. Your responsibilities will include managing front-of-house operations, monitoring hotel security, and driving profitability across departments.

Key Responsibilities 
•    Lead the daily operations of the Front Office and Reservations departments, ensuring seamless guest experiences and efficient team performance.
•    Act as Manager on Duty, overseeing hotel operations in the absence of the Hotel Manager or Guest Experience Manager.
•    Drive a strong service culture by coaching the team on QT’s service values and ensuring consistent delivery of exceptional guest service.
•    Coordinate staffing across departments to ensure coverage aligns with operational needs and financial targets.
•    Maintain high visibility in the lobby, especially during VIP and group arrivals, ensuring all preparations are executed flawlessly.
Financial & Operational Excellence:
•    Maximise occupancy and average room rate through strategic planning and collaboration with key stakeholders.
•    Monitor and control departmental expenses including consumables, printing, uniforms, and energy usage, in line with budget guidelines.
•    Cultivate a proactive sales culture, encouraging up-selling and on-selling techniques to boost revenue.
•    Prepare monthly reports and manage financial controls in conjunction with the General Manager and Financial Controller.
People & Culture:
•    Recruit, train, and develop Front Office and Reservations staff, conducting performance reviews and fostering career growth.
•    Promote a positive team environment through regular communication, structured training, and recognition of achievements.
•    Ensure compliance with WH&S standards, company policies, and grooming guidelines to maintain a safe and professional workplace.

  
Skills & Experience 
•    3+ years of experience in hotel front office operations, ideally in a leadership or supervisory role within a luxury or lifestyle property. 
•    Strong understanding of occupancy and yield management strategies, with a track record of maximising average room rate and revenue. 
•    Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop high-performing teams. 
•    Demonstrated ability to manage departmental budgets, control costs, and monitor financial performance. 
•    Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement. 
•    Skilled in workforce planning, rostering, and ensuring cost-effective staffing aligned with operational needs.
  
Benefits & Perks     
•    Incredible team member discounts from your first day on-the-job.    
•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.    
•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.    
•    Awesome winter and summer savings and discounts at Thredbo.    
•    Rapid career growth opportunities through our EVT network.    
•    Local community involvement, volunteering and charitable giving.    
•    Australia and NZ’s largest and most diverse experiences company  
  
  
Join QT Melbourne and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.   
 
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better. 
 

Be part of a landmark hotel opening in one of Victoria's most exciting waterfront destinations!
In partnership with Plenary Group, IHG Hotels & Resorts (IHG) is bringing its world-class Crowne Plaza brand to the Victorian regional city of Geelong. Scheduled to open in 2026, Crowne Plaza Geelong will redefine premium accommodation, offering a sophisticated stay for both leisure and corporate travellers. It will form part of the highly anticipated Nyaal Banyul Geelong Convention and Exhibition Centre precinct, a transformative development featuring a 1,000-seat convention centre, exhibition spaces, and a vibrant retail and hospitality hub. Located in the heart of the emerging precinct, this 200-room hotel will feature spacious suites, an extensive restaurant and bar offering, pool, gym, and meeting facilities.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager (pre-opening) you'll deliver this from the outset through managing all aspects of front office, ensuring the department is set up for success and creates the warm atmosphere that makes our guests feel at home in any location.
**A little taste of your day-to-day**
Every day is different, but as part of the pre-opening team, you will play a key role in hotel opening activities, including:
+ Creating and implementing standard operating procedures (SOPs) for the front office department, including guest check-in/check-out procedures, room allocation, handling guest inquiries, and managing reservations.
+ Hiring and training of all front office staff.
+ Overseeing the setup and integration of technology such as property management system (PMS), point-of-sale (POS) system, and other software necessary for smooth operations.
+ Contributing to the development of strategies to enhance the guest experience, from check-in to check-out and all services in between.
+ Coordinating with other departments to ensure sufficient inventory of essential items such as stationery, room keys, and guest amenities, liaising with suppliers and vendors as necessary.
+ Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback.
+ Acting as a liaison between the front office department and other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless coordination and communication during the pre-opening phase.
+ Conducting trial stays/mock operations and testing of front office procedures to identify any potential issues or areas for improvement.
+ Working closely with the sales and marketing team to develop promotional materials, packages, and campaigns to attract guests and promote our company loyalty program. Help prepare annual departmental operating budget and financial plans.
+ Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
**What we need from you**
+ Bachelor's degree / higher education qualification / equivalent in Hotel Management, or Business Administration. 
+ Three years of guest service/hotel experience with at least two years in a management capacity.
+ A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
+ Strong communication skills and passionate about developing your team.
+ Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward.
+ Full working rights in Australia without restrictions.
**What you can expect from us:**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Join our team at Holiday Inn Perth City Centre - where work meets joy!**
At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests-whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.
**Position: Assistant Front Office Manager (fulltime)**
Join us in creating genuinely memorable guest experiences from the moment they arrive. As Assistant Front Office Manager, you will oversee all front office operations including guest services, concierge, business centre, porter, and reservations, while fostering a warm, welcoming atmosphere.
**What you will do:**
+ Lead daily front office operations, manage staffing, and drive team performance through coaching and development.
+ Ensure compliance with all regulations and brand standards, and provide training on SOPs, safety, systems, and service quality.
+ Inspire and engage your team through strong communication and leadership.
+ Handle guest feedback, deliver exceptional service, and ensure a high standard of IHG One Rewards delivery.
+ Support budgeting, labor management, and financial reporting, including night audit oversight.
+ Promote occupancy and revenue growth through upselling and walk-in conversions.
+ Oversee billing compliance, safety protocols, and emergency procedures as Chief Warden when required.
+ Ensure adherence to OH&S and IHG brand standards.
**The ideal candidate will have:**
+ 3+ years of hotel guest service experience, including 2+ years in a supervisory/management role.
+ Degree in Hospitality or Business (preferred).
+ Full, unrestricted Australian working rights (not suitable for student visa holders). Flexibility to work varied shifts including nights, weekends, and holidays.
+ WA Manual Driver's License and Approved Manager certification (required).
+ Strong English communication skills; other languages a plus.
+ Current police clearance (within 6 months).
+ Valid RSA and Food Handling Certificates.
**Why join us?**
At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
+ Attractive annual salary of up to $78,000 per annum
+ **Employee Perks & Wellbeing** -
+ Paid birthday leave to celebrate your special day.
+ Enhanced Parentalleave options to support your growing family.
+ Proactive Health Days to keep you feeling your best.
+ **Workplace Support** - A friendly and supportive team with managers who provide ongoing training and development.
+ **Career Growth** - Access to our lifelong development program and career milestone celebrations as you grow within IHG.
+ **Hotel Perks**
+ On shift Duty Meal
+ Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
+ Food & Beverage Discounts at IHG Hotels
+ Access to a retail discount platform to make your pay go even further.
+ **Paid Annual & Personal Leave** - We value your time off and ensure you get the rest you deserve.
**Ready to start your journey with us?**
Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Apply now to become part of the IHG family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

QT Sydney is part of EVT, and being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.  
  
About EVT  
As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel. Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.   
  
  
About QT Hotels & Resorts
 QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘expect the unexpected’, every property delivers an experience that combines local influence with QT’s signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.   

About the Role  
Support the Food & Beverage team with the administration across invoicing & procurement, reports and analysing data, stock checks and general admin support.

Key Responsibilities  
•    Raise requisitions for F&B orders in the procurement system.
•    Monitor purchase orders and raise discrepancies with suppliers.
•    Tracking Cost of Goods Sale from F&B purchases.
•    Generate and distribute weekly reports on invoices, expenditures, and stock.
•    Audit Tyalls reports daily and flag any anomalies or variances. 
•    Generate weekly sales mix for outlets and tracking of Spending per head.
•    Check stock levels throughout the week to ensure essential items are maintained.
•    Support monthly stock take and variance analysis. 
•    Maintain compliance with procurement and internal audit standards.
•    Work closely with the Director of F&B to ensure all reporting deadlines and KPIs are met.
•    Support daily revenue reconciliation against invoices and finance records. 
•    Assist in payroll cost tracking and highlight overspends against budget.
•    Provide administrative support for the Director of F&B and the finance team. 
•    Maintain clear filing and documentation of invoices, reports, and reconciliations.
•    Liaise with suppliers and internal teams to resolve invoices and reporting queries.
  
  
 Skills & Experience  
•    Ideally previous experience working in hospitality or Hotels
•    2 plus years of experience in administration and support roles
•    Great communication and collaboration skills
•    Competent IT skills and knowledge of the Microsoft Suite
  
  
Benefits & Perks     
•    Incredible team member discounts from your first day on-the-job.    
•    50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.    
•    $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.    
•    Awesome winter and summer savings and discounts at Thredbo.    
•    Rapid career growth opportunities through our EVT network.    
•    Local community involvement, volunteering and charitable giving.    
•    Australia and NZ’s largest and most diverse experiences company  
  
  
Join QT Sydney and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.   
 
When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better. 
 
 
  
 

**About Us**
IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The **InterContinental Hayman Great Barrier Reef** will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
**What's the job?**
As Front Office Duty Manager, you will oversee all aspects of Guest Services operations to ensure a unique and memorable guest experience that brings the brand to life. You'll lead, motivate, train, and develop your team to operate at peak efficiency while maintaining high service standards. Your responsibilities include ensuring all colleagues are trained in systems, security, cash handling, and quality procedures; conducting and participating in daily operations meetings to prepare and support the team; and maintaining a strong awareness of Workplace Health and Safety policies. You will work closely with the Security Department to maintain a safe environment for both guests and staff. In the absence of the Resort Manager, you will be responsible for supervising the overall hotel operation, including restaurants, bars, and events. Additionally, you'll monitor guest feedback from various channels to implement detailed action plans, liaise with the Front Office Manager to manage VIP guest schedules, and oversee the night audit and financial reporting functions. You will also drive financial performance through upselling initiatives, ensure safe and accurate cashiering procedures, and manage labour costs in alignment with budgets and business demands.
**Salary range $75,000 - $85,000 (exlcu. superannuation)**
**What we need from you**
Completed Tertiary Studies in Hotel Management or Business Degree
Minimum 3 years' related management experience in 5 star, luxury hotel industry.
Flexibility - night, weekend and holiday shifts are all part of the job
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
Fluency in the local language - extra language skills would be preferred
Strong interpersonal skills both written and verbal
Literate and tech-savvy - knowledge with PMS specifically opera is a must
You'll have a current clean driver's license
Able to travel on boats without sea sickness
Certification - QLD Responsible Service of Alcohol Certification
**About you**
We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed colleague & guest expectations. Ideally, you will have experience in a similar role, have excellent communication skills, have a positive and friendly attitude that is engaging to other colleagues and leaders and be able to provide a high-level of service excellence. Tertiary education at the diploma level (or higher) within Hotel Management or related field is highly desirable.
**What you can expect from us**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
For our InterContinental Hayman Island team, we offer:
World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training, and optional courses.
IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 
Please visit Careers - InterContinental Hayman Island (link removed) for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ's. We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.