14 Office Management jobs in Australia

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go Where No Two Days Are The Same. **
At Travel + Leisure Co, we are vacation connoisseurs. Come join the fun of putting the world on vacation! We are seeking a dynamic and motivated Front Office Manager to join our **Port Dougla** s team.
**How You'll Shine**
As the Front Office Manager you will be responsible for ensuring the efficient day-to-day operation of the resort. This position interacts with owners and guests, all resort departments, the community and the corporate office as necessary. You will also be responsible for the following:
+ Motivate and inspire the front office team
+ Direct and promote a good working relationship between the various resort departments encouraging team work
+ Lead the recruitment, hiring and training of all staff, to assure adequate staffing levels at all times, within the budget guidelines
+ Assist the Resort Manager with the planning, implementing and monitoring of policy and procedure
**What You'll Bring**
To be successful in this role, you will have:
+ Proven management abilities
+ Availability and flexibililty to meet with clients to ensure highest standards are met and maintained within reason, this may include working weekend shifts and public holidays
+ Demonstrated experience in motivating, inspiring, training, coaching and disciplining employees
+ Excellent communication skills (both written and verbal)
+ Proven ability to recognise and solve problems in the workplace
+ Ability to multi task and work productively in a fast paced, changing environment
+ Experience in Resort Hospitality Management
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Discounted hotel stays across Australia, Fiji, New Zealand
+ Subsidised private health cover upon successful completion of probation
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.

**Additional Information**
**Job Number** 25126586
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Job Summary**
As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most important asset in our service commitment to our guests. By joining us as a Front Office Manager, we not only meet, but also exceed, our guests' expectations - you embody the legendary service that makes us a leading luxury brand. A career at The Ritz-Carlton is filled with honesty, respect and the opportunity to grow your career.
You will lead the daily operations of the Front Office, with a focus on the Front Desk and Service Experience. This hands-on role plays a key part in delivering seamless arrivals and departures, elevating guest satisfaction, and supporting the overall financial success of the department. You'll collaborate closely with leaders and team members alike to ensure exceptional service delivery, foster team engagement, and uphold the highest standards of luxury hospitality.
**Candidate Profile**
+ Prior Front Office management experience in a 5-star luxury hotel.
+ Experience with Marriott International systems and standards is highly regarded.
+ Proficient in Opera Property Management System (PMS).
+ Strong problem-solving and decision-making skills.
+ Excellent communication and empathy when engaging with guests and team members.
+ Ability to provide clear, constructive feedback to enhance team performance.
+ Well-developed organizational and time management skills.
+ Demonstrates integrity and professionalism while fostering a collaborative team environment.
+ Driver's License is required.
**Core Work Activities**
**Maintaining Guest Services and Front Desk Goals**
+ Oversees daily operations, ensuring service excellence and adherence to brand standards.
+ Develops and implements plans to prioritize and organize workload to meet service and operational goals.
+ Responds to guest concerns, resolves conflicts, and handles complaints in a timely and professional manner.
+ Manages staffing levels to meet business needs while supporting operational and financial objectives.
+ Ensures regular and effective communication within the team, promoting alignment with business goals and recognition of high performance.
+ Understands and drives the department's contribution to overall hotel financial performance, actively working to achieve or exceed targets.
**Supporting Management of the Front Desk Team**
+ Demonstrates strong interpersonal and communication skills to lead, influence, and inspire team members.
+ Promotes sound business decision-making, acts with integrity, and leads by example in daily operations.
+ Fosters a culture of mutual trust, respect, and cooperation within the team.
+ Acts as a role model, consistently demonstrating professional behavior and high service standards.
+ Oversees daily operations and is capable of performing team member duties when required.
+ Maintains open and collaborative relationships with staff and encourages the same within the team.
+ Oversees all Front Office areas in the absence of the Front of House Manager.
**Ensuring Exceptional Customer Service**
+ Delivers service that exceeds guest expectations, focusing on satisfaction and loyalty.
+ Anticipates guest needs and provides guidance, feedback, and coaching to the team to ensure service excellence.
+ Addresses and resolves guest complaints promptly and professionally.
+ Acts as a positive ambassador for guest relations and service standards.
+ Empowers team members to take initiative and deliver outstanding customer service.
+ Monitors team interactions and provide constructive feedback for improvement.
+ Engages directly with guests to gather feedback on service levels and overall satisfaction.
+ Reinforces service expectations through regular communication and departmental meetings.
+ Continuously seeks opportunities to improve the guest experience.
**Managing Projects and Policies**
+ Implements and communicates the property's guest recognition and service programs.
+ Trains the team on adherence to credit policies and procedures to minimize financial risk.
+ Supervises same-day room selling procedures to optimize revenue and occupancy.
+ Oversees daily shift operations, ensuring compliance with brand standards, policies, and procedures.
+ Ensures consistent and fair application of property policies, including proper documentation and adherence to disciplinary procedures aligned with Standard and Local Operating Procedures (SOPs and LSOPs).
+ Supports and upholds the Peer Review Process.
**Supporting Human Resource Activities**
+ Supports the growth and development of team members through coaching, mentoring, and skills training.
+ Encourages open communication, regularly seeking employee feedback and acting on concerns.
+ Addresses employee satisfaction issues in collaboration with department leadership and Human Resources.
+ Assists in recruitment, interviewing, and selection of candidates with the appropriate skills and fit.
+ Facilitates onboarding and departmental orientation programs to ensure new team members are set up for success.
+ Participates in and supports progressive discipline processes as required.
**Additional Responsibilities**
+ Communicates effectively with peers, subordinates, and supervisors via phone, email, and in person.
+ Analyzes operational data to identify solutions and drive continuous improvement.
+ Keeps leadership and team members informed with timely updates and relevant information.
+ Performs all Front Desk duties as needed, including running shifts and supporting during peak times.
+ Actively participates in team meetings, ensuring consistent communication of departmental goals and priorities.
**Our Benefits**
+ Exclusive Discounts - Enjoy special rates on dining, spa, and hotel stays across all Marriott International properties for you, your family, and friends.
+ Life With the Works - Embrace flexibility with our lifestyle-focused program, offering adaptable working hours and locations, sabbatical leave to pursue your passions, and paid leave during your birthday month.
+ Learn and Grow - Take your career to new heights with globally recognised training programs, continuous development opportunities, and limitless career paths within Marriott International.
+ Wellbeing First - We genuinely care for our associates through our Employee Assistance Program, supporting your physical, emotional, and financial wellbeing.
+ Refer & Earn - Love where you work? Invite your friends and be rewarded through our Employee Referral Incentive program.
+ Be Part of Something Bigger - Join the largest hotel network in the world, committed to diversity, inclusion, and equality for all.
The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, which has committed to putting people first for 90+ years. Apply now!
We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower.
We channel this strength into our vision for evolving the future of hospitality.
We create a culture of warmth, empathy and respect, so we can build connections, celebrate success and create inclusive environments, together.
We are looking for a leader who places care at the center of their leadership, and is able to assist the Director of Rooms in delivering Hyatt's brand promise to our guests and colleagues.
**The Role**
In this key leadership role within the Rooms Division, you willensure the smooth, efficient and profitable operation of the Front Office department, achieving maximum sales, yield and guest satisfaction.
The role is responsible for Front Office operations including the Communications Team, Front Desk, Night Audit and our Regency Club. Working and partnering with other Hotel Departments will see you succeed in this role and ensure we maximize every opportunity to exceed our guest expectations.
**Role requirements:**
- Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
- Select, train, supervise, schedule, develop, and counsel employees according to policies and procedures.
- Work with our Groups Operations Manager to coordinate the arrival and departure of all tour and organised groups.
- Analyse guest satisfaction data and develop and implement plans to achieve established goals and targets.
**Our successful applicant will also;**
Have outstanding communication, presentation and problem solving skills
Have advanced Opera knowledge
Be an effective leader of people
Have previous experience in payroll management and rostering
Have a minimum of two years Front Office Management experience in a large hotel environment (400 rooms)
Thrive working in a fast paced environment where no two days are the same
Flexible availability to work rotating shifts, including weekends, evenings, and holidays
Applicants with Full working rights will be considered. A Police Check may be required.
**Benefits for working with Hyatt Include:**
Complimentary accommodation after 90 days of service (T&Cs apply)
Generous discounted accommodation worldwide within Hyatt
Discounted accommodation for associates as well as friend and family
Reward and recognition programs
Learning and development opportunities
Dry cleaning and discounted city parking
The opportunity to join an international group with endless career opportunities
**Primary Location:** Australia
**Organization:** Hyatt Regency Sydney
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** AUS009564
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Job Title: Office Manager ( Finance & Insurance)
Location: Seven Hills-2147 (NSW) br>Reports To: Director or General Manager
Employment Type: Full-Time
Salary: $75,000-$85,000+Superannuation

Job Overview:
We are seeking an experienced and highly organized Office Manager to oversee daily operations and administrative functions within our finance and insurance broking business. The ideal candidate will coordinate between teams, ensure compliance, streamline processes, and support both Australian and offshore staff. You will play a key role in keeping the business running efficiently and professionally.

Key Responsibilities:
General Office Administration
• Manage day-to-day office operations across finance, insurance, and support teams. < r>• ct as the primary liaison between the Australian office and Indian KPO staff. < r>• M intain calendars, schedules, and staff task trackers. < r>• O ersee document control, file management, and client record accuracy. < r>Team & Workflow Management
• A locate tasks to admin and operations staff. < r>• M nitor workload and ensure deadlines are met (e.g., renewals, settlements, client submissions). < r>• A sist with onboarding, training, and performance support of internal teams. < r>• C ordinate leave requests, timesheets, and team communication tools (e.g., Zoho People). < r>Compliance & Quality Control
• E sure processes follow AFCA, ASIC, and industry standards (Tier 1, MFAA/NCCP, FOS). < r>• R view client files for completeness and compliance before submission. < r>• T ack key deadlines (insurance renewals, loan lodgments, etc.) and flag risks. < r>Client Support & Relationship Management
• A t as a point of contact for escalated client issues. < r>• O ersee service delivery standards and ensure a seamless client experience. < r>• E sure timely issuance of insurance certificates, finance application updates, and documentation. < r>Software & Systems Oversight
• A minister core tools such as Zoho CRM, Zoho People, Xero, and CRM portals (e.g., ApplyOnline, Steadfast). < r>• M nitor workflows, update templates, and recommend automation improvements. < r>• S pport digital onboarding, e-signatures, and integrations with partners. < r>
Key Requirements:
• 3 years experience in office management or operations role (preferably in finance or insurance) < r>• S rong understanding of financial services, insurance broking, or mortgage processes < r>• H gh attention to detail and strong time management skills < r>• S rong communication and leadership skills < r>• F miliarity with CRM systems, finance/insurance software, and cloud-based tools (e.g. Zoho, Xero, ApplyOnline) < r>• T er 2 or Tier 1 General Insurance certification preferred (or willingness to obtain)

**Additional Information** Full Time
**Job Number** 25134542
**Job Category** Rooms & Guest Services Operations
**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Are you excited to work and create epic moments for guests at our multi-award-winning venues?**
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
**About the Hotel - W Melbourne**
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
**About the Department**
The **Welcome Desk** emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
Friendly, unscripted, real and connected, the **Whatever/Whenever** service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
With design nods to Melbourne's laneways and Batman's lair, our guests will be arriving in style and stealing the scene when they pull up in **Wheels** . Our Wheels talent put their spin on the norm, helping to ramp up the experience for guests as they arrive and depart via WHEELS.
**Why Choose W Melbourne?**
+ **Competitive Salary and Reviews:** Benefit from a competitive salary with merit increase and performance bonus every March.
+ **Mentor/Buddy Program:** Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
+ **Career Advancement:** Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
+ **Prime Location:** Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
+ **Birthday Perks:** Celebrate your birthday with a paid day off because we value our rockstars - YOU!
+ **Exclusive Discounts:** Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
+ **Community Engagement:** Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
+ **Award-Winning Workplace:** Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
**What We Expect of You**
+ Previous Front Office leadership experience in a luxury or lifestyle hotel.
+ Demonstrated experience with OPERA PMS is a plus.
+ A natural leader with a confident, proactive, and inspiring presence.
+ Keen to take on new challenges and grow within your career.
+ A balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brand.
**A Glance at What You Will Do**
+ Responsible for all Welcome functions and talent as well as security functions of the hotel
+ Areas of responsibility include: Wheels, Whatever/Whenever, Welcome Desk, Concierge, and Loss Prevention as applicable
+ As a department head, role is to direct and work with fellow Talent Coaches and talents to successfully execute all Welcome operations, including guest arrival and departure procedures
+ Works to establish a safe and secure environment for all guests and associates
+ Strives to continually improve guest and talent satisfaction and maximise the financial performance of the department
+ Maintains knowledge of daily house-count, arrivals/departures, WHO's scheduled in-house group names, background, activities, locations, and times, as well as special requests/arrangements
_W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at_ ** **
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

As part of the world's largest family of luxury hotels, we take immense pride in being true ambassadors of the InterContinental® brand.
With decades of global expertise and deep local knowledge, we're passionate about delivering luxury experiences that transcend borders and celebrate cultural richness. It's this perspective that inspires us to create meaningful, memorable stays for our guests-every time.
InterContinental Sanctuary Cove Resort holds a special place in our story, as Australia's first InterContinental Resort. Inspired by the elegance of a classic Queensland estate, the resort is set among the lush surroundings of Sanctuary Cove, offering a unique blend of sophistication, serenity, and connection to nature.
We're proudly part of IHG Hotels & Resorts, a global hospitality company with more than 6,600 hotels in over 100 countries. With brands ranging from luxury to essentials, IHG is committed to delivering True Hospitality for Good-making guests feel welcome, cared for, recognised, and respected, wherever they are in the world.
We're currently seeking an experienced **Front Office Manager (Full Time)** to join our vibrant team and contribute to creating world-class hospitality moments.
**About the Role**
As Front Office Manager, you'll be the face of our brand and the driving force behind the guest arrival and departure experience. Leading the Front Office, Concierge, and Bell teams, you'll set the standard for warm, genuine service and ensure every guest enjoys a seamless journey from check-in to farewell.
In this key leadership role, you'll influence operations across the resort, focusing on team performance, guest satisfaction, and departmental profitability. You'll lead, coach, and inspire a high-performing team, fostering a culture of engagement and excellence. With a sharp eye on financial performance, you'll manage revenue, control costs, and drive key business outcomes. As the Resort's welcome and farewell ambassador, you'll set the tone for exceptional service and help cultivate a guest-first mindset. You'll also work closely with stakeholders to create a positive work environment and ensure alignment with the broader Resort strategy.
This is a fantastic opportunity for an experienced Assistant Front Office Manager or Senior Duty Manager ready to take the next step in their hospitality career.
**What we're looking for:**
+ Proven experience in a senior Front Office leadership role within a large, complex hotel or resort
+ Strong financial and business acumen, with the ability to meet targets and manage budgets
+ Demonstrated ability to influence and implement business strategy
+ A proactive, solutions-focused mindset with the ability to drive change
+ A passion for delivering exceptional guest service and championing brand standards
+ Availability to work a rotating roster across seven days, including public holidays
+ A higher education qualification in Business, Tourism, Hotel Management, or Hospitality is highly desirable
+ Persons holding current First Aid, CPR, and RSA certifications will be highly regarded
+ A full, unrestricted driver's licence is essential
+ Unlimited working rights in Australia
**Why Join Us**
Step into our extraordinary world-where you're encouraged to be yourself, share your ideas, and thrive as part of a supportive, inspiring team. At InterContinental Sanctuary Cove Resort, we celebrate individuality while nurturing personal and professional growth.
Here's what you can look forward to:
+ **Paid birthday leave** to celebrate your special day
+ **Global accommodation and dining discounts** at IHG Hotels & Resorts
+ **Enhanced parental leave** to support your growing family
+ **Lifelong learning and development programs** to support your career journey
+ **Career milestone celebrations** to recognise your achievements
+ **Transferable entitlements** as you grow your career across IHG
+ **Access to exclusive retail discounts** through our perks platform
We are proud to be IHG, and we know you will be too. Visit to find out more about us.
**To find out more about InterContinental Sanctuary Cove Resort, visit -** us on Instagram and Facebook -** @intercontinentalsanctuarycove ( us on LinkedIn-** quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Be part of a landmark hotel opening in one of Victoria's most exciting waterfront destinations!
In partnership with Plenary Group, IHG Hotels & Resorts (IHG) is bringing its world-class Crowne Plaza brand to the Victorian regional city of Geelong. Scheduled to open in 2026, Crowne Plaza Geelong will redefine premium accommodation, offering a sophisticated stay for both leisure and corporate travellers. It will form part of the highly anticipated Nyaal Banyul Geelong Convention and Exhibition Centre precinct, a transformative development featuring a 1,000-seat convention centre, exhibition spaces, and a vibrant retail and hospitality hub. Located in the heart of the emerging precinct, this 200-room hotel will feature spacious suites, an extensive restaurant and bar offering, pool, gym, and meeting facilities.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager (pre-opening) you'll deliver this from the outset through managing all aspects of front office, ensuring the department is set up for success and creates the warm atmosphere that makes our guests feel at home in any location.
**A little taste of your day-to-day**
Every day is different, but as part of the pre-opening team, you will play a key role in hotel opening activities, including:
+ Creating and implementing standard operating procedures (SOPs) for the front office department, including guest check-in/check-out procedures, room allocation, handling guest inquiries, and managing reservations.
+ Hiring and training of all front office staff.
+ Overseeing the setup and integration of technology such as property management system (PMS), point-of-sale (POS) system, and other software necessary for smooth operations.
+ Contributing to the development of strategies to enhance the guest experience, from check-in to check-out and all services in between.
+ Coordinating with other departments to ensure sufficient inventory of essential items such as stationery, room keys, and guest amenities, liaising with suppliers and vendors as necessary.
+ Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback.
+ Acting as a liaison between the front office department and other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless coordination and communication during the pre-opening phase.
+ Conducting trial stays/mock operations and testing of front office procedures to identify any potential issues or areas for improvement.
+ Working closely with the sales and marketing team to develop promotional materials, packages, and campaigns to attract guests and promote our company loyalty program. Help prepare annual departmental operating budget and financial plans.
+ Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
**What we need from you**
+ Bachelor's degree / higher education qualification / equivalent in Hotel Management, or Business Administration. 
+ Three years of guest service/hotel experience with at least two years in a management capacity.
+ A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
+ Strong communication skills and passionate about developing your team.
+ Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward.
+ Full working rights in Australia without restrictions.
**What you can expect from us:**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**Additional Information**
**Job Number** 25124850
**Job Category** Rooms & Guest Services Operations
**Location** Melbourne Marriott Hotel Docklands, 15 Waterfront Way, Docklands, Melbourne, Victoria, Australia, 3008VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
As Marriott International's flagship brand, **Marriott Hotels** drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. Melbourne
**Melbourne Marriott Hotel Docklands** is currently looking for a **Night Manager** to join the Front Office team on a full-time basis.
**Position Summary:**
As the **Night Manager** , you will oversee all property operations during the overnight shift, ensuring that the highest levels of hospitality and service are provided during the overnight shift.
_Responsibilities include (but are not limited to):_
+ Manage day-to-day operations and ensure the quality and standards of the hotel are met.
+ Assist guests arriving and departing the hotel through the check in and departure process.
+ Understand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
+ Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings.
+ Complete end-of-day reporting, checklists and activities.
**About You:**
+ Experience working in a 4 or 5-star hotel using OPERA property management system or similar
+ Relevant experience in a similar managerial OR supervisory role
+ Excellent multi-tasking and conflict resolution skills'
+ High attention to detail.
+ Strong problem-solving skills and ability to work unsupervised.
+ First Aid & CPR Certified
+ You will hold a Victorian Driver's License
+ Current unrestricted working rights in Australia - as this is a full-time position it requires availability to work 38 hours per week
+ A current Responsible Service of Alcohol (Required).
**Our Benefits:**
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
**Be Part of Something New and Meaningful!**
At Caption by Hyatt Central Sydney, we're rethinking hospitality-putting community, sustainability, and self-expression at the heart of everything we do. Designed to be of the community, not just in it, Caption by Hyatt Central Sydney will be the first of its kind in Australia, offering a vibrant, people-first experience that's as much about connection as it is about comfort.
We're looking for a Duty Manager to join our Front Office pre-opening team-someone who brings energy, curiosity, and a hands-on approach to creating unforgettable guest moments. This is a full-time role for someone who thrives on collaboration, leads by example, and wants to build something meaningful from the ground up.
**Care Connects Us**
At Hyatt, we care for people so they can be their best. This purpose guides everything we do-from how we connect with guests to how we work together as a team. It's what drives our culture of care, creativity, and belonging.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Caption by Hyatt Central Sydney**
Caption by Hyatt Central Sydney is not some basic hotel. Designed to be truly of the community-not just in it-the people make the place here. Our place is yours for the making, where you can do (and be) you.
Opening in 2025, Caption by Hyatt Central Sydney will feature 174 colourful, fun & eco-friendly guest rooms along with Talk Shop, our all-day lounge and eatery. Expect authentic experiences in an environment where everyone feels at home.
+ **Be part of a first-of-its-kind hotel** - This is Hyatt's first Caption hotel in Australia, and as part of the pre-opening team, you'll gain valuable experience shaping a new brand from the ground up.
+ **Create the guest journey** - From setting up kiosk check-in to designing lobby flow and pre-arrival experiences, you'll build the guest service framework that defines our hotel.
+ **Lead from the lobby, not behind a desk** - Be a walking expression of the brand-connecting with guests, supporting the team, and keeping energy alive across the lobby and beyond.
+ **Grow your career with Hyatt** - As part of a global hospitality leader, you'll have access to world-class learning, development pathways, and career opportunities-both here in Australia and around the world.
**About the Role**
As one of our Duty Managers you will assist the Front Office Manager and lead the Front Office operations from pre-opening setup through to the daily delivery of a seamless, guest- led experience. This is more than a traditional hotel front desk role-you'll build a team that's mobile, empowered, and confident in delivering a host-supported, tech-enabled experience.
In the pre-opening and launch phase, you'll help shape operational standards, drive effective rostering, support cost control and contribute to a vibrant workplace culture that aligns with Hyatt's purpose of care and the strategic vision for Caption by Hyatt.
Once the property is up and running, you will be a visible leader on shift. This will encompass creating an atmosphere that is both supportive and empowering to your team of Hosts and a welcoming space to connect with our guests. On top of the continued development of your team, you will be responsible for the smooth operation of the shift which will include guest issue resolution and overseeing safety protocols where needed.
**Some Key Responsibilities**
+ Being an active leader in the lobby and all managing aspects of Front Office operations including kiosk check-in/out, guest services, lobby flow, guest engagement and luggage support, with shared oversight of Grab & Go.
+ Assist the Front Office Manager with pre-opening setup including SOPs, systems, guest arrival flows, and checklists that reflect Caption's flexible, guest-led approach.
+ Collaborate with Food & Beverage to integrate Talk Shop and Grab & Go into the guest journey, creating a cohesive cross-departmental experience.
+ Deliver hands-on onboarding and training for a multi-skilled, people-first team covering PMS and kiosk tech, brand culture, local knowledge, and service recovery.
+ Lead role-play scenarios and mock check-ins to test readiness, identify gaps, and refine team performance prior to opening.
+ Champion a guest-led, host-supported service style, ensuring personalised, unscripted service that feels connected to Haymarket's local community.
+ Encourage a culture of spontaneity and delight; recognising loyalty and returning guests in thoughtful, localised ways.
+ Coordinate with Housekeeping, F&B, Engineering, and Marketing to deliver a consistent guest experience.
+ Monitor arrivals, departures, and VIPs-using profiles and preferences to personalise service and drive guest satisfaction.
+ Support the Front Office Manager in upholding all WHS, safety, hygiene, and emergency protocols.
+ Proactively resolve guest issues and champion a culture of service recovery, care, and improvement.
+ Promote a safety-first culture and maintain accurate records for all incidents or near misses.
+ Lead by example in supporting a balanced, wellbeing-focused workplace for yourself and your team.
+ Be available on a rotating roster including weekends, nights, and public holidays- covering Duty or Night Manager shifts in a 24/7 operation.
+ Be open to supporting other departments
+ Support wider hotel operations as needed and always represent the brand's tone of energy, authenticity, and curiosity.
**We're looking for someone who:**
+ Has a genuine passion for creating positive guest experiences that exceed expectations
+ Brings proven hotel experience in a Front Office leadership role
+ Leads confidently and calmly, fostering a positive, inclusive culture where people feel cared for and empowered
+ Is intuitive and attentive to guest needs, delivering personalised service and local engagement
+ Remains calm and solutions-focused under pressure
+ Is detail-oriented and able to multitask
+ Embraces continuous improvement-enhancing self, guest experience, processes, and team engagement
+ Builds strong cross-department partnerships and seeks to grow by supporting other teams when needed
+ Brings a "say yes where possible" mindset and promotes empowered decision-making
+ Has full work rights and is available for a 7-day rotating roster, including overnights **What's in it for you:**
+ Join a purpose-driven brand redefining hospitality in Australia
+ Help shape guest service standards for a new kind of hotel
+ Be part of a supportive, inclusive team that values creativity, sustainability, and connection
+ Access global learning and development through Hyatt's network
+ Grow your career with one of the world's leading hotel groups
+ Receive a competitive salary and benefits package
+ Enjoy discounted and complimentary stays at Hyatt properties worldwide
+ Get 10% off private health insurance
+ Benefit from generous leave and paid time off
+ Access mental health and wellbeing support through Hyatt's Employee Assistance Program **READY TO JOIN?** If you're a Front Office leader with a passion for people, service, and community-and excited by the chance to help launch one of Australia's most dynamic new hotels-we'd love to hear from you. To learn more about the brand, visit: committed to creating a workplace that is inclusive, respectful, and reflective of the diverse communities we serve. Everyone is welcome, and individuality is celebrated **.**
**Primary Location:** AU-NS-Sydney
**Organization:** Caption by Hyatt Central Sydney
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** SYD002991
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.