9 Office Managers jobs in Australia

**Description:**
Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality.Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower. We channel this strength into our vision for evolving the future of hospitality. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.
We are looking for a leader who places care at the center of their leadership and is able to assist the Director of Rooms in delivering Hyatt's brand promise to our guests and colleagues.
**Benefits for working with Hyatt Include:**
+ Complimentary accommodation after 90 days of service (T&Cs apply)
+ Generous discounted accommodation worldwide within Hyatt
+ Discounted accommodation for associates as well as friend and family
+ Reward and recognition programs
+ Learning and development opportunities
+ Dry cleaning and discounted city parking
+ The opportunity to join an international group with endless career opportunities
**The Role**
In this key role within the Rooms Division, the Front Office Manager will ensure the smooth, efficient and profitable operation of the Front Office department, achieving maximum guest satisfaction. You will lead with purpose and care, whilst delivering Hyatt's brand promise to our guests and colleagues.
The role is responsible for Front Office operations including the Communications Team, Front Desk, Night Audit and our Regency Club. Working and partnering with other Hotel Departments will see you succeed in this role and ensure we maximize every opportunity to exceed our guest expectations.
**Role requirements:**
+ Demonstrate positive leadership characteristics, which inspire our colleagues to meet and exceed standards.
+ Responsible for coordinating and managing Front Office operations, including Front Desk, Communications and Regency Club.
+ Select, train, supervise, schedule, develop, and counsel employees according to policies and procedures.
+ Makes business decisions for the unit, taking into account the Hotel's philosophies and is responsible for both day-to-day running and long-term strategic development of the department
+ Analyse guest satisfaction data and develop and implement plans to achieve established goals and targets.
+ Responsible for planning, administration, Human Resources and financial management
**Our successful applicant will also:**
+ Have outstanding communication, presentation and problem-solving skills
+ Have advanced Opera knowledge
+ Be an effective leader of people
+ Have previous experience in payroll management and rostering
+ Have a minimum of two years Front Office Management experience in a large hotel environment (400 room)
+ Thrive working in a fast-paced environment where no two days are the same
+ Flexible availability to work rotating shifts, including weekends, evenings, and holidays
+ Applicants with Full working rights will be considered. A Police Check may be required.
Opportunity is calling. Join Hyatt.
**Primary Location:** Australia
**Organization:** Hyatt Regency Sydney
**Job Level:** Full-time
**Job:** Hotel Operations
**Req ID:** AUS
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

**Additional Information** Full Time
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**Are you excited to work and create epic moments for guests at our multi-award-winning venues?**
Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands, and our mission is to ignite curiosity and expand worlds. Our tribe is diverse and enabled to be the best version of themselves. If this sounds like your next workplace, read the below!
**About the Hotel - W Melbourne**
W Melbourne is the rebel between the streets, sitting in the heart of the Melbourne CBD on the iconic Flinders Lane, the luxury hotel takes its design cues from Australia's cultural capital and providing the back-lane entrance keys to what's New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city's history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.
**About the Department**
The **Welcome Desk** emerges from the ground as if the laneway extends in and is accompanied by bold design styled by the streets that will ignite our guests desire to go further, go longer and hit repeat. As a central part of our service team, they will rebelliously rewrite the rules on how to deliver guest experiences, they know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
Friendly, unscripted, real and connected, the **Whatever/Whenever** service team assist in making any request a reality. Our Whatever/Whenever Talent will know Melbourne like the back of their hand and are focused on going above and beyond to exceed expectations.
With design nods to Melbourne's laneways and Batman's lair, our guests will be arriving in style and stealing the scene when they pull up in **Wheels** . Our Wheels talent put their spin on the norm, helping to ramp up the experience for guests as they arrive and depart via WHEELS.
**Why Choose W Melbourne?**
+ **Competitive Salary and Reviews:** Benefit from a competitive salary with merit increase and performance bonus every March.
+ **Mentor/Buddy Program:** Benefit from our mentor/buddy program and thrive in a diverse, collaborative environment where we set you up for success.
+ **Career Advancement:** Grow your career with Marriott International, with opportunities for interstate and global transfers through internal channels.
+ **Prime Location:** Work in Melbourne CBD, conveniently close to public transport and public parking spaces.
+ **Birthday Perks:** Celebrate your birthday with a paid day off because we value our rockstars - YOU!
+ **Exclusive Discounts:** Enjoy 35% off food and beverages at W Melbourne, plus global room night discounts from Marriott International for you and your loved ones.
+ **Community Engagement:** Participate in W Melbourne's Take Care initiatives and contribute to meaningful community service projects.
+ **Award-Winning Workplace:** Be part of our success, working at a Certified Great Place to Work, with accolades including a Two Hatted Restaurant, Best Deluxe Restaurant, Award-Winning Event Spaces, and Award-Winning Bar Design.
**What We Expect of You**
+ Previous Front Office leadership experience in a luxury or lifestyle hotel.
+ Demonstrated experience with OPERA PMS is a plus.
+ A natural leader with a confident, proactive, and inspiring presence.
+ Keen to take on new challenges and grow within your career.
+ A balance of professional polish with creative flair, staying true to W's playful, boundary-pushing brand.
**A Glance at What You Will Do**
+ Responsible for all Welcome functions and talent as well as security functions of the hotel
+ Areas of responsibility include: Wheels, Whatever/Whenever, Welcome Desk, Concierge, and Loss Prevention as applicable
+ As a department head, role is to direct and work with fellow Talent Coaches and talents to successfully execute all Welcome operations, including guest arrival and departure procedures
+ Works to establish a safe and secure environment for all guests and associates
+ Strives to continually improve guest and talent satisfaction and maximise the financial performance of the department
+ Maintains knowledge of daily house-count, arrivals/departures, WHO's scheduled in-house group names, background, activities, locations, and times, as well as special requests/arrangements
_W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you._
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at_ ** **
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Be part of a landmark hotel opening in one of Victoria's most exciting waterfront destinations!
In partnership with Plenary Group, IHG Hotels & Resorts (IHG) is bringing its world-class Crowne Plaza brand to the Victorian regional city of Geelong. Scheduled to open in 2026, Crowne Plaza Geelong will redefine premium accommodation, offering a sophisticated stay for both leisure and corporate travellers. It will form part of the highly anticipated Nyaal Banyul Geelong Convention and Exhibition Centre precinct, a transformative development featuring a 1,000-seat convention centre, exhibition spaces, and a vibrant retail and hospitality hub. Located in the heart of the emerging precinct, this 200-room hotel will feature spacious suites, an extensive restaurant and bar offering, pool, gym, and meeting facilities.
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager (pre-opening) you'll deliver this from the outset through managing all aspects of front office, ensuring the department is set up for success and creates the warm atmosphere that makes our guests feel at home in any location.
**A little taste of your day-to-day**
Every day is different, but as part of the pre-opening team, you will play a key role in hotel opening activities, including:
+ Creating and implementing standard operating procedures (SOPs) for the front office department, including guest check-in/check-out procedures, room allocation, handling guest inquiries, and managing reservations.
+ Hiring and training of all front office staff.
+ Overseeing the setup and integration of technology such as property management system (PMS), point-of-sale (POS) system, and other software necessary for smooth operations.
+ Contributing to the development of strategies to enhance the guest experience, from check-in to check-out and all services in between.
+ Coordinating with other departments to ensure sufficient inventory of essential items such as stationery, room keys, and guest amenities, liaising with suppliers and vendors as necessary.
+ Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback.
+ Acting as a liaison between the front office department and other hotel departments, including housekeeping, maintenance, and food and beverage, to ensure seamless coordination and communication during the pre-opening phase.
+ Conducting trial stays/mock operations and testing of front office procedures to identify any potential issues or areas for improvement.
+ Working closely with the sales and marketing team to develop promotional materials, packages, and campaigns to attract guests and promote our company loyalty program. Help prepare annual departmental operating budget and financial plans.
+ Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.
**What we need from you**
+ Bachelor's degree / higher education qualification / equivalent in Hotel Management, or Business Administration. 
+ Three years of guest service/hotel experience with at least two years in a management capacity.
+ A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
+ Strong communication skills and passionate about developing your team.
+ Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward.
+ Full working rights in Australia without restrictions.
**What you can expect from us:**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Function

To co-ordinate and oversee the running of the hotel in the absence of the hotel Manager or the Guest.
Experience Manager with particular emphasis on assisting the management of operations within Front Office, monitoring hotel security and maximising the profitability of operations.

Our Vision is being leaders in creating experiences and properties that escape the ordinary. 
Our Purpose is to make the day better for ourselves, each other, our group, our customers and communities. We do this by living our values of empowerment, possibilities and community. We achieve our Vision and Purpose by delivering on our goals and values.

Our Goals

• Growing revenue above market 
• Maximise assets 
• Business transformation    

Our Values 

• Empowerment: We make it happen
• Possibilities: We evolve and innovate
• Community: We make the connection

Key Accountabilities

• To ensure solid understanding of Our Target and drive with Front Office team
• To ensure all staff present themselves on time and in uniform.
• To ensure all departments are adequately staffed.
• Ability to work some overnight shifts will be required and weekend shifts.
• To be aware of VIP and Group arrivals and departures and that all preparations are made for them.
• Efficient and productive use of company time
• Effective organisational communication with other departments
• Familiarise yourself with the general operations of each department in order to ensure effective communication and to be able to assist and make the best possible decisions.
• To assist any department when need be.   
• To ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values.
• To actively sell the hotel features, promotions and facilities to hotel guests and visitors ensuring to promote the brand to the best of their ability.
• Responsible for ensuring that all guests and visitors of the hotel are greeted in a professional and positive manner, allowing guests and visitors to feel a welcomed service spirit
• To present and act as the face of the hotel and become the hotels ambassador
• To manage the hotel complaint system.
• Be empowered to rectify and resolve any guest requests or issues that may arise whilst on shift.
• Maintain hotels duty log ensuring all relevant information related to Duty Manager shift is recorded for reference.
• This position description is not an exhaustive list of tasks that may be required.  All other reasonable requests or duties may be required to be performed from time to time.
• Financial
  
  • To ensure that the average rate and occupancy is maximised. 
  • To maximise average room rate and occupancy through constant liaison with key departmental personnel and employees to ensure maximum rate and occupancy is achieved.  
  • To ensure that department expenditure is controlled within set targets. 
  • Direct costs including but not limited to consumable, printing & stationary, stock control, energy, uniforms, replacements and other expenses are monitored and controlled and in line with budgeted guidelines. 
  • To be totally knowledgeable with regard to current room rates and yield management strategies.
  • To establish accounting and financial controls in conjunction with the Financial Controller and or General Manager. To ensure all cashiering policies and procedures are followed and constantly reviewed to ensure any accounting or financial risks are at a minimum or eliminated where achievable. 
  • Effective use and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.
  • To assist with the hotel accounts receivable.
  • To assist with rostering. 
• Sales
  
  • To consistently deliver products and services that meets the quality, standards and expectations of guests.
  • To achieve a reputation as the market leader in accommodation, products and a emphasis on Customer service.
  • All staff have adequate product knowledge
  • Liaise with key personnel to maximise rooms sales and food and beverage sales opportunities by effective promotion 
  • Cultivation of a sales culture maximising up-selling and on-selling techniques. 
• Customers
  
  • The cultivation of an environment where positive service culture is paramount. To create a sense of welcome and service spirit within the Front Office team.
  • To achieve a level of service quality that consistently meets and exceeds the expectations of guests and staff.
  • To have a high profile in the foyer giving special recognition to regular guests.
  • To be supportive and actively involved in service development.
  • Effectively communicating and logging feedback received.
  • Ability to anticipate problems and take effective action achieving resolution. Proactively resolving guest requests and issues in a timely manner.
  • The cultivation of an environment of a positive service culture where we exceed our customers’ expectations with respect to quality, service, consistency and value for money
  • The results from guest feedback are equal to or exceed standards for any given period
  • Any issues, concerns or problems that are raised by guests are actioned in a professional, solution-based and customer-focused manner
  • Any guest complaints are resolved in a professional manner, or forwarded to the Front Office Manager or General Manager for consultation purposes
  • The presentation of Reception, Restaurants, external areas, public spaces reflect the hotels standard at all times
  • An effective system of quality control by utilising shift checklists, revision of procedures and implementation of standards 
• Personnel & Training
  
  • To ensure that strategies and practices are in place to facilitate the efficient and effective staffing of departments such that financial and service quality targets are achieved.
  • The Duty Manager presents themselves as the custodian of the hotel in the absence of the General Manager and is empowered to rectify any issues that arise, report all necessary information and is responsible for the safety, the security and condition of the hotel, staff and guests. 
  • It is the responsibility of the Hotel Duty Manager to ensure effective leadership and human resource management to deliver a better product to our customers, better development prospects for our teams, better conditions for our staff and better results
  • All operation teams exhibits a high level of productivity at all times
  • Morale is constantly monitored and any problems actioned
  • An environment of positive culture and constant improvement is maintained
  • To assist, establish and implement training with particular emphasis on structured on job training.
  • To assist in the development and implementation of strategies to reduce staff turnover.
  • To ensure department employees adhere to staff handbook guidelines for presentation, grooming and punctuality.
  • To effectively communicate with all departments of the hotel.
  • Directing and supervising all Front Office personnel.
  • Participating in all Front Office communication, meetings and training sessions
  • To update staff portfolios and training checklists to ensure that all training aspects are documented for appraisals.
  • Adequate security procedures are in place at all times
  • Lead the hotel whilst on shift through any crisis management action plans
  • Handle, record and report all incidents which have occurred in the hotel. These incidents can either affect an employee, third party, event based incidents or evacuation of the hotel.
  • Compliance of company’s policies and procedures
  • Promote a culture that values effective and pro-active WH&S management
• Corporate Assets
  
  • To ensure managers and supervisors present neat, clear and functionally operating departments.
  • To obtain the necessary resources to enable improvements in the physical layout of departments.
  • To manage and maintain the hotels assets in all areas so as to protect their long term investment value.
  • To ensure that the hotel is a safe environment at all times.
  • Be fully conversant with regard to all aspects of the hotel’s computer system.
  • To have a complete knowledge of fire and evacuation procedures as per Fire and Evacuation Procedures Manual.
  • To use safe practices in performing all tasks as per Work, Health and Safety Act.
  • To provide input into the decision of relocating guests when the hotel is over booked with minimum damage to hotel goodwill and reputation.    
  • To provide leadership to all hotel personnel. All staff must attain the highest standard of professionalism.
  • To effectively undertake any duty shifts as required by the General Manager.
  • To manage Front Office machinery to ensure that maximum efficiency is achieved and guest service is not affected.
  • Dealing with all suppliers are positive, assertive, ethical and in the Company’s best interests
• Authorities
  
  • Responsible for hotel float and tills, issuing hotel staff keys, hotel security and reporting all incidents and hotel statistics.
  • All expenditure must be approved by the Front Office Manager and General Manager

**Join our team at Holiday Inn Perth City Centre - where work meets joy!**
At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests-whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.
**Position: Assistant Front Office Manager (fulltime)**
Join us in creating genuinely memorable guest experiences from the moment they arrive. As Assistant Front Office Manager, you will oversee all front office operations including guest services, concierge, business centre, porter, and reservations, while fostering a warm, welcoming atmosphere.
**What you will do:**
+ Lead daily front office operations, manage staffing, and drive team performance through coaching and development.
+ Ensure compliance with all regulations and brand standards, and provide training on SOPs, safety, systems, and service quality.
+ Inspire and engage your team through strong communication and leadership.
+ Handle guest feedback, deliver exceptional service, and ensure a high standard of IHG One Rewards delivery.
+ Support budgeting, labor management, and financial reporting, including night audit oversight.
+ Promote occupancy and revenue growth through upselling and walk-in conversions.
+ Oversee billing compliance, safety protocols, and emergency procedures as Chief Warden when required.
+ Ensure adherence to OH&S and IHG brand standards.
**The ideal candidate will have:**
+ 3+ years of hotel guest service experience, including 2+ years in a supervisory/management role.
+ Degree in Hospitality or Business (preferred).
+ Full, unrestricted Australian working rights (not suitable for student visa holders). Flexibility to work varied shifts including nights, weekends, and holidays.
+ WA Manual Driver's License and Approved Manager certification (required).
+ Strong English communication skills; other languages a plus.
+ Current police clearance (within 6 months).
+ Valid RSA and Food Handling Certificates.
**Why join us?**
At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
+ Attractive annual salary of up to $78,000 per annum
+ **Employee Perks & Wellbeing** -
+ Paid birthday leave to celebrate your special day.
+ Enhanced Parentalleave options to support your growing family.
+ Proactive Health Days to keep you feeling your best.
+ **Workplace Support** - A friendly and supportive team with managers who provide ongoing training and development.
+ **Career Growth** - Access to our lifelong development program and career milestone celebrations as you grow within IHG.
+ **Hotel Perks**
+ On shift Duty Meal
+ Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
+ Food & Beverage Discounts at IHG Hotels
+ Access to a retail discount platform to make your pay go even further.
+ **Paid Annual & Personal Leave** - We value your time off and ensure you get the rest you deserve.
**Ready to start your journey with us?**
Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.
Apply now to become part of the IHG family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**About Us**
IHG Hotels & Resorts is one of the world's leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.
The **InterContinental Hayman Great Barrier Reef** will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.
**What's the job?**
As Front Office Duty Manager, you will oversee all aspects of Guest Services operations to ensure a unique and memorable guest experience that brings the brand to life. You'll lead, motivate, train, and develop your team to operate at peak efficiency while maintaining high service standards. Your responsibilities include ensuring all colleagues are trained in systems, security, cash handling, and quality procedures; conducting and participating in daily operations meetings to prepare and support the team; and maintaining a strong awareness of Workplace Health and Safety policies. You will work closely with the Security Department to maintain a safe environment for both guests and staff. In the absence of the Resort Manager, you will be responsible for supervising the overall hotel operation, including restaurants, bars, and events. Additionally, you'll monitor guest feedback from various channels to implement detailed action plans, liaise with the Front Office Manager to manage VIP guest schedules, and oversee the night audit and financial reporting functions. You will also drive financial performance through upselling initiatives, ensure safe and accurate cashiering procedures, and manage labour costs in alignment with budgets and business demands.
**Salary range $75,000 - $85,000 (exlcu. superannuation)**
**What we need from you**
Completed Tertiary Studies in Hotel Management or Business Degree
Minimum 3 years' related management experience in 5 star, luxury hotel industry.
Flexibility - night, weekend and holiday shifts are all part of the job
Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
Fluency in the local language - extra language skills would be preferred
Strong interpersonal skills both written and verbal
Literate and tech-savvy - knowledge with PMS specifically opera is a must
You'll have a current clean driver's license
Able to travel on boats without sea sickness
Certification - QLD Responsible Service of Alcohol Certification
**About you**
We are looking for enthusiastic and professional team players who knows how to deliver great service and exceed colleague & guest expectations. Ideally, you will have experience in a similar role, have excellent communication skills, have a positive and friendly attitude that is engaging to other colleagues and leaders and be able to provide a high-level of service excellence. Tertiary education at the diploma level (or higher) within Hotel Management or related field is highly desirable.
**What you can expect from us**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
For our InterContinental Hayman Island team, we offer:
World class colleague facilities including excellent subsidised villa accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training, and optional courses.
IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 
Please visit Careers - InterContinental Hayman Island (link removed) for further information regarding living and working on Hayman Island including accommodation types, facilities, and FAQ's. We also invite you to learn more by following our social channels: Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

**About Tiffany & Co.**
Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. trailblazers in the luxury retail world.
**Your Role in the Tiffany Legacy**
We have a rare opportunity for an innovative and passionate individual striving for a career in the future of luxury retail. Become our next **E-Commerce Manager** for our ANZ Market.
Based at our Sydney Head office, this role will be responsible for improving customer conversion on Tiffany.com through data-driven merchandising, personalization, retargeting tactics, as well as testing & optimization, working closely with Brand Marketing, Client Care, and Global partners to ensure all Tiffany.com initiatives put the customer experience first, drive sales, build brand equity and enable seamless shopping experiences.
You will also lead the performance marketing strategy for the ANZ market, managing budgets across paid search and digital media to drive qualified traffic, improve ROI and ensure a consistent, high-quality brand presence online.
+ Manage website conversion strategies to maximize online and in-store purchases, influencing consumer browsing behavior on Tiffany.com.
+ Plan, implement, and monitor merchandising programs using product data analysis to drive sales and build brand equity through optimized website content.
+ Oversee the personalization plan, including the online product recommendation engine, in collaboration with the Global Omni-channel team.
+ Analyze product, price point, and collection trends to maximize consumer demand, drive conversion, and ensure optimal fulfillment levels.
+ Manage and optimize online client service features like chat and messaging to create seamless shopping experiences.
+ Define and manage the ANZ performance marketing strategy and budget (search, media, retargeting) to drive qualified traffic and conversion.
**About You**
To be successful in this role, you will have:
+ Minimum of 3-5 years of experience in performance digital environment.
+ Good understanding of omni-channel customer management across website, and in store.
+ Strong analytical and troubleshooting skills with a passion for testing and optimizing.
+ Exceptional interpersonal and stakeholder management skills and an ability to build effective relationships.
+ Great business acumen and strong analytical and project management skills.
+ Good verbal and written communication skills.
**Why Tiffany & Co.**
+ Generous salary, employee discounts and milestone gifts
+ High performing, caring, fun and dynamic team
+ Culture focused on wellbeing, innovation and growth
+ Continuous growth opportunities, international mobility program with LVMH - biggest luxury conglomerate in the world!
+ Never-ending training and individual up-skilling opportunities
+ Great coaching and mentoring from highly experienced management team
+ An opportunity to make an impact, drive the business and coach teams
**Create the dream. Apply now.**
**Job Identification** : 61623
**Job Category:** : Digital
**Assignment Category** : Regular Full-time
**Remote Positions** : No
**Professional Experience** : Minimum 3 Years
Equal Opportunity Employer

**Description:**
At Hyatt, there's a home for every stage of your career. We nurture curiosity and will help you learn new skills that support your personal and professional development. Here, doors are meant to be opened and horizons expanded. With us, you'll discover a career you didn't know existed.
We have an exciting and rare opportunity for a seasoned hotelier to join our established Front Office team as a **Duty Manager** on a 12 month fixed term basis, with strong potential to extend (maternity cover).
As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.
**Benefits for working with Hyatt include:**
· After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
· Discounted accommodation for associates as well as friends and family
· Reward and recognition programs
· Learning and development opportunities
· Complimentary dry cleaning for work attire
· Discounted city parking
· The opportunity to join an international group with endless career opportunities
**The Role:**
As a Duty Manager, you will join and lead a passionate team of service ambassadors. Supported by the Assistant Director of Rooms, you will manage the daily operations of the Front Office and Guest Services teams. As a leader, you will utilise your previous experience to guide the team and ultimately ensuring our guests enjoy an elevated experience.
**Responsibilities Include:**
· The day to day leadership, supervision and management of associates in the Front Office department
· Acting as a point of escalation for emergency situations
· Maintaining complete knowledge of all room types, the hotel matrix and facilities
· Handling client queries and complaints with professionalism, whilst also constructively actioning and communicating feedback
· Monitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-ins
**Our Ideal Candidate will possess:**
· Demonstrated experience as a Duty Manager in a high volume, hotel operation
· Experience working with OPERA property management system
· Excellent communication skills, with the ability to lead by example and motivate the team
· A focus on delivering exceptional customer service and resolving issues efficiently and effectively
· Strong problem-solving skills and the ability to work efficiently under pressure
· A proactive attitude with the ability to manage multiple tasks in a fast-paced environment
· Unrestricted, valid Australian working rights, with availability to work on a rotating roster, including overnight shifts (where needed)
· A current NSW RSA and First Aid Qualification is desirable
Opportunity is calling. Join Hyatt.
**Primary Location:** AU-NS-Sydney
**Organization:** Hyatt Regency Sydney
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** SYD
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.