42 On Site Support jobs in Australia

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based in RAAF Base Pearce.
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based at RAAF Base East Sale .
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based at RAAF Base East Sale .
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
AusPEX Field Support Representative (FSR)
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX, supporting the overall mission readiness and operational efficiency of the ADF. By offering timely, accurate technical advice, conducting comprehensive training, and maintaining strong communication with key stakeholders, the FSR plays a vital role in enhancing the ADF's Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings, providing on-site assistance, and responding to technical and general advice requests. The FSR also validates bugs, supports system enhancements, and maintains activity logs. Additionally, the role involves conducting training sessions, creating training materials, and assisting with business analysis, system testing, and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead, HQ FAA, AVNCOMD, and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time, Permanent opportunities based at RAAF Base East Sale .
In this position you will have responsibility of:
+ Attend weekly/scheduled AusPEX coordination meetings to identify, document, and provide feedback to KBR on requirements and issues, and to report on last week's activities and next week's planned activities.
+ Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries, including:
+ Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
+ Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
+ Assist in actioning and resolving ticketed jobs, including:
+ Reviewing jobs.
+ Validating bugs and support issues.
+ Accepting and prioritising system enhancements.
+ Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
+ Assisting with AusPEX PMR status reporting.
+ Update job tracking as necessary to record actions taken and to enable monitoring of response times.
+ Maintain an activity log (Activity Tracker) of FSR support activities, including reporting on response times and resolution actions.
+ Provide technical advice and direction to users, consistent with the Service-approved Learning Management Plans (LMP), training materials, and courseware, including:
+ Conduct AUSPEX training for specific courses as requested.
+ Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues, and document any issues for feedback to MPA.
+ Assist with AusPEX pre-release Help File and Release Note development.
+ Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
+ Assist in the maintenance of existing training materials.
+ Provide support to the AusPEX engineering team, including:
+ Assist with business analysis/requirements definition and system architecture/design, as requested.
+ Assist in the creation/amendment of Test Plans for selected modules, outlining the purpose, expected functionality, test processes, and score sheets.
+ Perform system testing in accordance with approved Test Plans and input to Test Reports.
+ Assist with pre-deployment system configuration.
+ Perform other MPS support tasks as directed by KBR management.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working in/with ADF
+ Must be proficient in PEX or equivalent Currency Management Software, with at least one specialisation
+ Experience with training delivery and conduct of assessments
+ Experience in the development of training and assessment tools
+ Exhibits excellent verbal and written communication skills, with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
+ Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum, NV2 preferred).
Desirable:
+ Aviation experience in an aircrew, Ops or maintenance environment
+ Understanding of the Agile software development methodology
+ Experience in Technical writing or development of user guides
+ Experience in business analysis and/or testing would be advantageous
+ Relevant experience and knowledge of Defence Industry, with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
Field Support Representative (FSR) Electronic Flight Bag
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF, ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) and IC3SPO directives.
The FSR acts as a trusted advisor and first point of contact for users requiring support with EFB systems, ensuring timely resolution of issues, consistent application of best practices, and alignment with operational standards. The FSR also contributes to the broader sustainment and development of the EFB capability through technical writing, business analysis, testing, and system configuration.
This is a full-time, permanent role, based in Townsville, with opportunities to support wider ADF locations as required.
In this position you will have responsibility of:
+ Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) and IC3SPO direction.
+ Provide Ground Support & Training to ADF EFB users.
+ All support requests made directly to the FSR are actioned within 24 hours, where actioned means that action has commenced to resolve their query, issue; or other support needs. (KPI)
+ Provide technical advice and direction to users, consistent with the Service approved TMP, training materials and courseware.
+ Provide support to the EFB system administration and engineering team with respect to requirements definition, system architecture, development and execution of test plans.
+ Develop knowledge of JMPS IOT assist local Mission Planning System users.
+ Maintain administrative responsibilities IAW KBR policy, including but not limited to Workday Goals and Milestones.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working within or closely alongside the Australian Defence Force.
+ Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
+ Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
+ Skilled in developing training content, support materials, and providing structured instruction to end-users.
+ Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
+ Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).
Desirable:
+ Background in aviation as aircrew, maintenance, or operations.
+ Understanding of SharePoint, mobile device management (MDM) systems, and Mission Planning Systems.
+ Prior experience within the Defence Industry or in support of ADF aviation operations.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

Title:
Field Support Representative (FSR) Electronic Flight Bag
About KBR:
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The opportunity:
The Electronic Flight Bag (EFB) Field Support Representative (FSR) plays a critical role in supporting the operational readiness and effectiveness of the Australian Defence Force (ADF). This position provides front-line, user-focused technical support, training, and guidance to EFB users across the ADF, ensuring the seamless integration and use of EFB hardware and software in line with HQ(AC) and IC3SPO directives.
The FSR acts as a trusted advisor and first point of contact for users requiring support with EFB systems, ensuring timely resolution of issues, consistent application of best practices, and alignment with operational standards. The FSR also contributes to the broader sustainment and development of the EFB capability through technical writing, business analysis, testing, and system configuration.
This is a full-time, permanent role, based at RAAF Base Amberley, with opportunities to support wider ADF locations as required.
In this position you will have responsibility of:
+ Ensure ADF EFB hardware and software is available for use by clients IAW HQ(AC) and IC3SPO direction.
+ Provide Ground Support & Training to ADF EFB users.
+ All support requests made directly to the FSR are actioned within 24 hours, where actioned means that action has commenced to resolve their query, issue; or other support needs. (KPI)
+ Provide technical advice and direction to users, consistent with the Service approved TMP, training materials and courseware.
+ Provide support to the EFB system administration and engineering team with respect to requirements definition, system architecture, development and execution of test plans.
+ Develop knowledge of JMPS IOT assist local Mission Planning System users.
+ Maintain administrative responsibilities IAW KBR policy, including but not limited to Workday Goals and Milestones.
As the ideal candidate, you will bring:
Essential:
+ Previous experience working within or closely alongside the Australian Defence Force.
+ Strong knowledge of ADF aviation operations and systems, particularly in relation to the EFB and mobile device management.
+ Proficient in using EFB systems on Apple iOS devices, with working knowledge of supporting infrastructure.
+ Skilled in developing training content, support materials, and providing structured instruction to end-users.
+ Excellent verbal and written communication skills, with the ability to engage and influence a wide range of Defence stakeholders.
+ Eligible to obtain and maintain an Australian Government Security Clearance (minimum NV1, NV2 preferred).
Desirable:
+ Background in aviation as aircrew, maintenance, or operations.
+ Understanding of SharePoint, mobile device management (MDM) systems, and Mission Planning Systems.
+ Prior experience within the Defence Industry or in support of ADF aviation operations.
What we will offer you:
+ A workplace culture certified as a Great Place To Work
+ Flexible working conditions
+ Competitive salary (including annual reviews)
+ Paid Parental leave
+ Paid Reservist leave
+ Income protection
+ Corporate rewards
+ Salary packaging/Novated leasing
+ Discounted employee stock purchase plans
+ Flu shots, skin checks and private health insurance discounts
+ Career development: Online learning, mentorship and career pathways
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1

**Req ID:** 327934
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Engineer to join our team in Perth, Western Australia (AU-WA), Australia (AU).
**Role Responsibilities:**
+ Be a contributing member of the EUC Team providing support to End Users in a Client Environment
+ Work is guided by operational and project objectives and measured on SLAs, CSFs & KPIs aligned to the same
+ Work on Day to Day Incident Resolution & Request Fulfilment aligned to ITIL Framework
+ Involved with IMAC ( Install, Move, Add, Change ) for Desktops, Laptops, Monitors, Printers and other IT Equipment and Peripherals as needed, between desks, floors or buildings as required
+ Learn new and emerging technologies as needed, guided by business requiremen
**Requirements and Preferences:**
+ 2-3 years' experience in End User Computing, IT Support, Asset Management needed
+ Strong troubleshooting skills in Windows, MS Office, COTS & End User Hardware Support
+ Good understanding of ITL Framework is a must
+ Experience in using ITSM Tools like Service Now, Remedy etc
+ Good Communication Skills ( Written & Spoken ) in English
+ Ability to physically perform general office requirements
+ Must be able to perform essential responsibilities with or without reasonable accommodations
+ Willingness to work on rotational shifts 24x7
+ Travel including overnight domestic may be required
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**

Desktop Support Analyst
Job ID
222835
Posted
10-Jun-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Digital & Technology/Information Technology
Location(s)
Sydney - New South Wales - Australia
**Provide superior tech support for CBRE employees**
**CBD newly refurbished offices**
**Sydney CBD | Land of the Gadigal people**
We are seeking a motivated Desktop Support Analyst to join our D&T team based in Sydney CBD. Based in the office 5 days per week you will provide technical support and solutions to internal users including troubleshooting desktop computers, applications, networking problems, communication devices & video conferencing.
**About the role:**
+ Troubleshooting PC related issues via phone, onsite, and using administration tools.
+ Incident ticket management
+ Provide recommendations on hardware replacements, program changes to correct software issues and contribute new ideas for new technical solutions, including testing and installation after new releases.
+ Clear and concise reporting of technical errors or escalations to specialist teams or management.
+ Client software packaging/installing and hardware kitting, PC setup (image cloning).
+ Extensive ongoing training and support provided to develop and improve your technical skills and capacity to assist the business.
**About you:**
+ Experience in a similar IT support role in a large corporate environment will enable you to hit the ground running.
+ Excellent written and verbal communication skills with strong ability to deal with technical and non-technical stakeholders across the business.
+ Knowledge and experience supporting Microsoft Office suites, Cisco, ITIL and Apple products.
+ Ability to support with Video Conferencing troubleshooting across Zoom, Teams, and Webex.
+ Valid driver's license, and own transportation.
+ As someone who is proactive, with excellent organisational and communication skills and enjoys investigating and solving problems, you'll flourish.
**So, what's in it for you?**
+ Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field.
+ Uncapped opportunities to develop your career within the property Industry
+ Structured career development to support you and explore your learning potential and career goals
+ We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
**Can we inspire you to join us?**
Join a highly regarded Digital & Technology team with a strong, customer service culture, and excellent opportunities to develop your skills and career.
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
**_If you are successful in progressing, you may be asked to complete a short video interview as part of the recruitment process?_**
We look forward to hearing from you! #WeAreCBRE
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
**What you get to do in this role**
+ Use your profound knowledge and experience in managing and exceeding Support KPI's and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
+ Lead efforts to hire, develop, and build a technical team.
+ Oversee and participate in Change Management as it relates to Customer Support.
+ Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
+ Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
+ Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
+ Represent the Platform, Product and ServiceNow effectively with customers.
+ Manage major operations outages and communications to the customers.
+ Participate in weekend and holiday on-call rotation as required.
+ Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
+ Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
+ Manage to the company and department's vision, mission and values.
**To be successful in this role you have**
+ 6+ years technical support and service management experience with a minimum of 3-4 years in supervisory role is required.
+ Experience in managing enterprise support in a large and complex environment in a web-based service and technology.
+ Proven capability of having successfully delivered on support metrics and managed support team.
+ Customer first Mind set and a "Get it done" attitude are critical success factors for this role.
+ Demonstrated ability to provide exceptional internal and external customer care.
+ Proven ability to create and implement programs to drive efficient, innovative operations and contain expenses.
+ Ability to lead change by effectively building commitment and winning support for initiatives.
+ A trustworthy leader with a reputation for fairness, dependability and adherence to high ethical standards. Strong analytical and problem-solving skills.
+ Excellent communication skills, both oral and written.
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry (an advantage)
**_Why ServiceNow_**
_ServiceNow's DNA is built in purpose and values. We offer a culture of belonging, inclusivity, collaboration, and customer focus._
_Work-life balance and well-being are our topmost priorities._
_We offer flexible work arrangements._
_We provide competitive compensation, generous benefits, and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong in aptitude and attitude can grow their careers through working with some of the most advanced technologies and talented professionals in the business._
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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