93 Onsite Engineer jobs in Australia
Field Service Engineer
Mascot, New South Wales
GE HealthCare
Posted today
Job Viewed
Job Description
**Job Description Summary**
As a Field Service Engineer for GE HealthCare you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing and maintaining electronic medical equipment across Imaging modalities.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
The Field Service Engineer is responsible for developing and maintaining strong relationships with both internal and external customers while driving customer satisfaction through Service Excellence. Installing and maintaining electronic equipment in Imaging modalities. This role is servicing the Wollongong, Illawarra & South Coast NSW region.
**Essential Responsibilities**
+ Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
+ Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
+ Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
+ Ensure timely completion of Field Modification Instructions (FMI's).
+ Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
+ The Field Service Engineer retains ownership of the problem until it is resolved.
+ The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
+ Keep management and commercial account managers fully aware of all developments in the installed base.
+ Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
+ Report regularly to management in accordance with reporting guidelines/procedures.
+ Complete other assignments and projects as directed.
+ Follow the alert procedure for system down.
+ Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
+ Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
+ Accurately complete and lodge all service documentation in a timely manner within company guidelines.
+ Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.
+ Ensure that parts usage/ordering is optimized from both the companies and the customer's perspective.
**Quality Specific Goals**
+ Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.
+ Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
+ Ensure timely job dispatch closure and send customer reports as required by company guidelines.
+ Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
**Qualifications & Requirements**
+ Mechanical/Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
+ Relevant licenses as required by Federal or State Legislation (eg: Radiation License, Electrical Licenses) and Work Cards (eg: White Card)
+ The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.
**Healthcare Sector Australia - Vaccine for Preventable Diseases**
+ Depending on location, some States have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.
+ GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.
+ To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.
**Desired Characteristics**
+ Technical capability to work on Diagnostic Imaging such as CT, Nuclear Medicine, X-ray and MRI preferred.
+ Ability to learn new technologies quickly and a willingness and commitment to continuous learning/improvement and extension of skills across both modalities.
+ Previous experience interpreting schematic diagrams and following technical reference manuals to perform effective repair and planned maintenance of electronic and electro-mechanical equipment.
+ Strong commitment and experience working within strict workplace safety standards and guidelines.
+ Solid fault-finding and problem-solving techniques.
+ Demonstrated ability/experience working on various computer networking systems.
+ Ability to plan and organize work requirements effectively using proven personal time management, planning, reasoning and prioritizing skills.
+ Strong and demonstrable interpersonal skills / customer relationship management abilities.
+ Strong ability to communicate often complex technical issues to the customer in an "easy to understand" manner.
+ Demonstrated ability to work effectively in a team environment and experience working with both internal and external customers to achieve solution focused service outcomes.
+ High work standards, quality, strong work ethic.
+ Ablility to travel is essential for business or training purposes.
+ Working overtime as required.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
+ Flexible working options including working from home and flexible hours
+ Competitive salary
+ 5 weeks leave (ask about "take 5")
+ Generous leave & family policies
+ Extensive professional development
+ Comprehensive Employee Assistance Program that offers counselling services to you and your family (work and personal issues)
**Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must be prepared to undergo a background check which includes a police check.**
**Additional Information**
**Relocation Assistance Provided:** No
As a Field Service Engineer for GE HealthCare you will be responsible for developing and maintaining strong relationships with both internal and external customers. You will drive customer satisfaction through service excellence, installing and maintaining electronic medical equipment across Imaging modalities.
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
The Field Service Engineer is responsible for developing and maintaining strong relationships with both internal and external customers while driving customer satisfaction through Service Excellence. Installing and maintaining electronic equipment in Imaging modalities. This role is servicing the Wollongong, Illawarra & South Coast NSW region.
**Essential Responsibilities**
+ Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
+ Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
+ Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
+ Ensure timely completion of Field Modification Instructions (FMI's).
+ Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
+ The Field Service Engineer retains ownership of the problem until it is resolved.
+ The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
+ Keep management and commercial account managers fully aware of all developments in the installed base.
+ Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
+ Report regularly to management in accordance with reporting guidelines/procedures.
+ Complete other assignments and projects as directed.
+ Follow the alert procedure for system down.
+ Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
+ Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
+ Accurately complete and lodge all service documentation in a timely manner within company guidelines.
+ Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.
+ Ensure that parts usage/ordering is optimized from both the companies and the customer's perspective.
**Quality Specific Goals**
+ Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.
+ Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
+ Ensure timely job dispatch closure and send customer reports as required by company guidelines.
+ Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
**Qualifications & Requirements**
+ Mechanical/Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
+ Relevant licenses as required by Federal or State Legislation (eg: Radiation License, Electrical Licenses) and Work Cards (eg: White Card)
+ The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.
**Healthcare Sector Australia - Vaccine for Preventable Diseases**
+ Depending on location, some States have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.
+ GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.
+ To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.
**Desired Characteristics**
+ Technical capability to work on Diagnostic Imaging such as CT, Nuclear Medicine, X-ray and MRI preferred.
+ Ability to learn new technologies quickly and a willingness and commitment to continuous learning/improvement and extension of skills across both modalities.
+ Previous experience interpreting schematic diagrams and following technical reference manuals to perform effective repair and planned maintenance of electronic and electro-mechanical equipment.
+ Strong commitment and experience working within strict workplace safety standards and guidelines.
+ Solid fault-finding and problem-solving techniques.
+ Demonstrated ability/experience working on various computer networking systems.
+ Ability to plan and organize work requirements effectively using proven personal time management, planning, reasoning and prioritizing skills.
+ Strong and demonstrable interpersonal skills / customer relationship management abilities.
+ Strong ability to communicate often complex technical issues to the customer in an "easy to understand" manner.
+ Demonstrated ability to work effectively in a team environment and experience working with both internal and external customers to achieve solution focused service outcomes.
+ High work standards, quality, strong work ethic.
+ Ablility to travel is essential for business or training purposes.
+ Working overtime as required.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
+ Flexible working options including working from home and flexible hours
+ Competitive salary
+ 5 weeks leave (ask about "take 5")
+ Generous leave & family policies
+ Extensive professional development
+ Comprehensive Employee Assistance Program that offers counselling services to you and your family (work and personal issues)
**Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must be prepared to undergo a background check which includes a police check.**
**Additional Information**
**Relocation Assistance Provided:** No
This advertiser has chosen not to accept applicants from your region.
0
Field Service Engineer
Gold Coast, Queensland
Stryker
Posted 1 day ago
Job Viewed
Job Description
**At Stryker, we are seeking a dedicated and technically skilled Field Service Engineer to join our team, supporting customers across Brisbane, the Gold Coast, and surrounding areas.**
In this field-based role, you will be responsible for providing maintenance, repairs, and technical support for a range of medical devices and surgical equipment. You will play a crucial role in ensuring the reliability and performance of equipment that directly impacts patient care.
This position offers autonomy, regular regional travel, and the opportunity to build strong relationships with clinical teams across both public and private healthcare settings.
**Key Responsibilities**
+ Perform preventative maintenance, repairs, and servicing of Stryker medical equipment at customer sites
+ Troubleshoot technical issues efficiently in high-pressure clinical environments
+ Build and maintain strong relationships with hospital staff as a trusted technical advisor
+ Manage your service schedule with minimal supervision, ensuring timely and effective customer support
+ Collaborate with colleagues to share technical knowledge and contribute to team goals
+ Accurately complete service documentation in accordance with company and regulatory standards
**Skills and Experience**
+ Minimum 2-3 years of technical experience in a relevant field (e.g. mechanical, electrical, electronics, engineering, trades)
+ Demonstrated hands-on repair and troubleshooting skills
+ Strong communication and interpersonal abilities, particularly in customer-facing environments
+ **Experience with fixing CT machines would be highly regarded**
+ Comfortable managing multiple tasks and working independently in a dynamic, fast-paced setting
+ Valid driver's licence and access to a personal vehicle
+ Willingness to travel regularly across the region
+ Desirable **:** Electrical licence and/or experience with test & tag equipment
**Why Join Stryker?**
At Stryker, we are proud to be recognised as one of the world's leading medical technology companies. Our mission to make healthcare better drives everything we do.
**We offer:**
+ Comprehensive onboarding and ongoing technical training
+ Competitive remuneration and incentive programs
+ Career growth opportunities within a global organisation
+ A supportive, inclusive team culture with strong leadership and shared purpose
**Apply Now**
If you are a skilled technician or engineer seeking a meaningful, hands-on role in the healthcare industry, we encourage you to apply. Join Stryker and play a vital role in supporting the delivery of exceptional patient care.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
In this field-based role, you will be responsible for providing maintenance, repairs, and technical support for a range of medical devices and surgical equipment. You will play a crucial role in ensuring the reliability and performance of equipment that directly impacts patient care.
This position offers autonomy, regular regional travel, and the opportunity to build strong relationships with clinical teams across both public and private healthcare settings.
**Key Responsibilities**
+ Perform preventative maintenance, repairs, and servicing of Stryker medical equipment at customer sites
+ Troubleshoot technical issues efficiently in high-pressure clinical environments
+ Build and maintain strong relationships with hospital staff as a trusted technical advisor
+ Manage your service schedule with minimal supervision, ensuring timely and effective customer support
+ Collaborate with colleagues to share technical knowledge and contribute to team goals
+ Accurately complete service documentation in accordance with company and regulatory standards
**Skills and Experience**
+ Minimum 2-3 years of technical experience in a relevant field (e.g. mechanical, electrical, electronics, engineering, trades)
+ Demonstrated hands-on repair and troubleshooting skills
+ Strong communication and interpersonal abilities, particularly in customer-facing environments
+ **Experience with fixing CT machines would be highly regarded**
+ Comfortable managing multiple tasks and working independently in a dynamic, fast-paced setting
+ Valid driver's licence and access to a personal vehicle
+ Willingness to travel regularly across the region
+ Desirable **:** Electrical licence and/or experience with test & tag equipment
**Why Join Stryker?**
At Stryker, we are proud to be recognised as one of the world's leading medical technology companies. Our mission to make healthcare better drives everything we do.
**We offer:**
+ Comprehensive onboarding and ongoing technical training
+ Competitive remuneration and incentive programs
+ Career growth opportunities within a global organisation
+ A supportive, inclusive team culture with strong leadership and shared purpose
**Apply Now**
If you are a skilled technician or engineer seeking a meaningful, hands-on role in the healthcare industry, we encourage you to apply. Join Stryker and play a vital role in supporting the delivery of exceptional patient care.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
This advertiser has chosen not to accept applicants from your region.
1
Field Service Engineer
Brisbane, Queensland
Stryker
Posted 1 day ago
Job Viewed
Job Description
**At Stryker, we are seeking a dedicated and technically skilled Field Service Engineer to join our team, supporting customers across Brisbane, the Gold Coast, and surrounding areas.**
In this field-based role, you will be responsible for providing maintenance, repairs, and technical support for a range of medical devices and surgical equipment. You will play a crucial role in ensuring the reliability and performance of equipment that directly impacts patient care.
This position offers autonomy, regular regional travel, and the opportunity to build strong relationships with clinical teams across both public and private healthcare settings.
**Key Responsibilities**
+ Perform preventative maintenance, repairs, and servicing of Stryker medical equipment at customer sites
+ Troubleshoot technical issues efficiently in high-pressure clinical environments
+ Build and maintain strong relationships with hospital staff as a trusted technical advisor
+ Manage your service schedule with minimal supervision, ensuring timely and effective customer support
+ Collaborate with colleagues to share technical knowledge and contribute to team goals
+ Accurately complete service documentation in accordance with company and regulatory standards
**Skills and Experience**
+ Minimum 2-3 years of technical experience in a relevant field (e.g. mechanical, electrical, electronics, engineering, trades)
+ Demonstrated hands-on repair and troubleshooting skills
+ Strong communication and interpersonal abilities, particularly in customer-facing environments
+ **Experience with fixing CT machines would be highly regarded**
+ Comfortable managing multiple tasks and working independently in a dynamic, fast-paced setting
+ Valid driver's licence and access to a personal vehicle
+ Willingness to travel regularly across the region
+ Desirable **:** Electrical licence and/or experience with test & tag equipment
**Why Join Stryker?**
At Stryker, we are proud to be recognised as one of the world's leading medical technology companies. Our mission to make healthcare better drives everything we do.
**We offer:**
+ Comprehensive onboarding and ongoing technical training
+ Competitive remuneration and incentive programs
+ Career growth opportunities within a global organisation
+ A supportive, inclusive team culture with strong leadership and shared purpose
**Apply Now**
If you are a skilled technician or engineer seeking a meaningful, hands-on role in the healthcare industry, we encourage you to apply. Join Stryker and play a vital role in supporting the delivery of exceptional patient care.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
In this field-based role, you will be responsible for providing maintenance, repairs, and technical support for a range of medical devices and surgical equipment. You will play a crucial role in ensuring the reliability and performance of equipment that directly impacts patient care.
This position offers autonomy, regular regional travel, and the opportunity to build strong relationships with clinical teams across both public and private healthcare settings.
**Key Responsibilities**
+ Perform preventative maintenance, repairs, and servicing of Stryker medical equipment at customer sites
+ Troubleshoot technical issues efficiently in high-pressure clinical environments
+ Build and maintain strong relationships with hospital staff as a trusted technical advisor
+ Manage your service schedule with minimal supervision, ensuring timely and effective customer support
+ Collaborate with colleagues to share technical knowledge and contribute to team goals
+ Accurately complete service documentation in accordance with company and regulatory standards
**Skills and Experience**
+ Minimum 2-3 years of technical experience in a relevant field (e.g. mechanical, electrical, electronics, engineering, trades)
+ Demonstrated hands-on repair and troubleshooting skills
+ Strong communication and interpersonal abilities, particularly in customer-facing environments
+ **Experience with fixing CT machines would be highly regarded**
+ Comfortable managing multiple tasks and working independently in a dynamic, fast-paced setting
+ Valid driver's licence and access to a personal vehicle
+ Willingness to travel regularly across the region
+ Desirable **:** Electrical licence and/or experience with test & tag equipment
**Why Join Stryker?**
At Stryker, we are proud to be recognised as one of the world's leading medical technology companies. Our mission to make healthcare better drives everything we do.
**We offer:**
+ Comprehensive onboarding and ongoing technical training
+ Competitive remuneration and incentive programs
+ Career growth opportunities within a global organisation
+ A supportive, inclusive team culture with strong leadership and shared purpose
**Apply Now**
If you are a skilled technician or engineer seeking a meaningful, hands-on role in the healthcare industry, we encourage you to apply. Join Stryker and play a vital role in supporting the delivery of exceptional patient care.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
This advertiser has chosen not to accept applicants from your region.
2
Field Service Engineer
Chart Industries
Posted 1 day ago
Job Viewed
Job Description
Field Service Engineer
**Location:** Wangara, WA, Australia, 6065
**Company:** Chart Industries
**_Ensuring Chart's Success._**
Main purpose of job
1. To ensure new and aftermarket Howden products in the field are installed, operate and are maintained to Howden standards and client requirements.
**_What Your Day-to-Day Activities Will Be._**
Accountabilities
Balancing and Alignment
o Visit sites to undertake onsite balancing and/or laser alignment, identify the cause of the problem,
rectify on site if possible or advise further action to be taken ensuring customer production losses are
minimised.
1. Servicing
o Undertake servicing in terms of customer planned maintenance contracts, check equipment, carry out required maintenance and produce a report of work done in order to comply with the Service Level Agreement.
2. Commissioning of New Installations
o Supervision of new install product including HV compressors.
o Check the installation and alignment of equipment. Start machinery, check vibrations and temperatures and run the fan for a test period.
o Complete a Commissioning Report including checksheets and a Completion Certificate for contract closures.
o Ensure the machine is ready for full production service.
3. Site/Project Management
o Manage contract staff, liaise with client representative/s, budget management, maintain schedules including progress reports, OHSE management, quality control management, equipment management and accommodation management to ensure acceptable results for Howden and the Clients.
4. Troubleshooting
o Carry out detailed machinery analysis, interpret results and liaise with Howden engineering department on how to most efficiently resolve customer problems.
5. Aftermarket Sales Support
o Survey and Reporting
o Site visits with design Engineers
6. Legal, Health and Safety
o Take all reasonable care for own personal health and safety, as well as for that of everyone who may be affected by your action in your workplace.
o Liaise and co-operate with company management with regards to the current health and safety legislation and obligations within the location and area where your performing your duties.
**_Your Education Should Be._**
o Qualified Mechanical Tradesperson
o Minimum 5 years post qualification experience of working with rotating assemblies in an industrial/mining/power station environment
o Competence in shaft alignment on rotating machinery
o Competence in HV Compressors
o Excellent verbal and written communication skills in English
o Experience with site project management
Desirable skills, knowledge & behaviours
o Degree/Diploma in Mechanical Engineering
o Formal training in vibration analysis
o Sound knowledge in rotating machine and heat exchange equipment
o Formal training in OHSE practices
o Formal Training and/or experience in on-site project management
**_Your Physical Work Environment Will Require._**
Complexity and creativity
o Dealing with customers when they are concerned about production downtime
o Find solutions to complex machinery problems
Judgement and decisions
o Technical/mechanical solutions - choosing the solution - more than one way to deal with a problem
o Personnel Issues - safe work approach over scheduling problems
o Take decisions to repair equipment utilising past experience and training.
o When to refer a customer to the Manager if they are not satisfied with the decision/solution presented
o Decide if work is being performed safely or should it stop and be re-assessed
**_Your Professional Experience Should Be._**
**_Chart is an equal opportunity employer._**
**_Need an Accommodation._**
Need an accommodation **with your job application or recruitment process** ? Let us know! Chart Industries welcomes qualified individuals with disabilities and provides reasonable accommodations for the hiring process. Don't hesitate to contact the (Human Resources Department) at or to discuss your needs.
Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.
Chart complies with applicable local, state, and federal statutes governing "equal employment opportunity" and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.
**Location:** Wangara, WA, Australia, 6065
**Company:** Chart Industries
**_Ensuring Chart's Success._**
Main purpose of job
1. To ensure new and aftermarket Howden products in the field are installed, operate and are maintained to Howden standards and client requirements.
**_What Your Day-to-Day Activities Will Be._**
Accountabilities
Balancing and Alignment
o Visit sites to undertake onsite balancing and/or laser alignment, identify the cause of the problem,
rectify on site if possible or advise further action to be taken ensuring customer production losses are
minimised.
1. Servicing
o Undertake servicing in terms of customer planned maintenance contracts, check equipment, carry out required maintenance and produce a report of work done in order to comply with the Service Level Agreement.
2. Commissioning of New Installations
o Supervision of new install product including HV compressors.
o Check the installation and alignment of equipment. Start machinery, check vibrations and temperatures and run the fan for a test period.
o Complete a Commissioning Report including checksheets and a Completion Certificate for contract closures.
o Ensure the machine is ready for full production service.
3. Site/Project Management
o Manage contract staff, liaise with client representative/s, budget management, maintain schedules including progress reports, OHSE management, quality control management, equipment management and accommodation management to ensure acceptable results for Howden and the Clients.
4. Troubleshooting
o Carry out detailed machinery analysis, interpret results and liaise with Howden engineering department on how to most efficiently resolve customer problems.
5. Aftermarket Sales Support
o Survey and Reporting
o Site visits with design Engineers
6. Legal, Health and Safety
o Take all reasonable care for own personal health and safety, as well as for that of everyone who may be affected by your action in your workplace.
o Liaise and co-operate with company management with regards to the current health and safety legislation and obligations within the location and area where your performing your duties.
**_Your Education Should Be._**
o Qualified Mechanical Tradesperson
o Minimum 5 years post qualification experience of working with rotating assemblies in an industrial/mining/power station environment
o Competence in shaft alignment on rotating machinery
o Competence in HV Compressors
o Excellent verbal and written communication skills in English
o Experience with site project management
Desirable skills, knowledge & behaviours
o Degree/Diploma in Mechanical Engineering
o Formal training in vibration analysis
o Sound knowledge in rotating machine and heat exchange equipment
o Formal training in OHSE practices
o Formal Training and/or experience in on-site project management
**_Your Physical Work Environment Will Require._**
Complexity and creativity
o Dealing with customers when they are concerned about production downtime
o Find solutions to complex machinery problems
Judgement and decisions
o Technical/mechanical solutions - choosing the solution - more than one way to deal with a problem
o Personnel Issues - safe work approach over scheduling problems
o Take decisions to repair equipment utilising past experience and training.
o When to refer a customer to the Manager if they are not satisfied with the decision/solution presented
o Decide if work is being performed safely or should it stop and be re-assessed
**_Your Professional Experience Should Be._**
**_Chart is an equal opportunity employer._**
**_Need an Accommodation._**
Need an accommodation **with your job application or recruitment process** ? Let us know! Chart Industries welcomes qualified individuals with disabilities and provides reasonable accommodations for the hiring process. Don't hesitate to contact the (Human Resources Department) at or to discuss your needs.
Chart Industries is an equal employment opportunity (EEO) employer and will not discriminate against any employee or applicants because of his or her race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age, national origin, disability, veteran status, military status, marital status, genetic information or any other reason prohibited by law. Additionally, it is and shall continue to be our policy to provide promotion and advancement opportunities in a non-discriminatory fashion.
Chart complies with applicable local, state, and federal statutes governing "equal employment opportunity" and nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation and training.
This advertiser has chosen not to accept applicants from your region.
3
Field Service Engineer
Sydney, New South Wales
ThermoFisher Scientific
Posted 13 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
**Introduction:**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer!
**About the Role**
As an Engineer II, Field Service, you will play a crucial role in delivering outstanding service to our clients in NSW/ACT and across ANZ as needed. You will work with technically innovative instruments to provide service, technical expertise and support. The position will also help resolve customer critical issues and provide customer feedback to our global and local teams while developing your professional skills at the same time.
**Key Responsibilities**
+ Perform professional on-site Installation and Commissioning of Thermo Fisher Scientific equipment and support other instrumentation as the need arises
+ Train your customers in the accurate and safe operation of the equipment
+ Visit Customer sites for regular Maintenance Services such as Planned Maintenance, Repairs and proactively resolve difficult Breakdowns.
+ Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, PM reports, Qualification reports and Service Reports.
+ Interpret customers' needs and take ownership for problem resolution
+ Partner with local, regional and global specialist teams, use digital tools to provide remote resolution and improve the customer experience
+ Proactively resolve difficult repairs by using the Service Escalation process and liaising with APJ and Global Service Specialists.
+ Be a strong and efficient communicator with customers, our support teams and commercial teams
+ Travel throughout a designated service region on short notice to support Thermo Fisher's products
+ Support customers in an on-call and after-hours capacity according to the Thermo Fisher policy and be remunerated accordingly
+ Accurately maintain parts inventory, test equipment, tools, and technical data
+ Ensure that critical metrics are met and achieve Customer Satisfaction objectives
+ Interacts with customers to offer and close the sale of service contracts and other service products.
+ Discuss Life Sciences Service Products with customers and provide leads to Australasia Service Sales Rep as they arise.
**Qualifications**
+ Bachelor's degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
+ Requires a minimum of 2 years of relevant instrument experience in field service engineering, experience working with Life Science equipment is desirable
+ Proven IT skills, networking understanding and Linux proficiency
+ Candidate must possess excellent people skills to represent the company in a professional manner.
+ Exceptional communication skills as well as analytical and planning skills.
+ Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
+ Ability to adapt and thrive through organizational change and uncertainty.
+ Embodies company 4i values of integrity, intensity, innovation, and involvement.
+ Local daily work requires travel to customer site. Also able to travel up to 25% of the time for interstate and international travel.
Why Join Us?
+ Join a motivated, distributed team committed to making an impact.
+ Collaborate with colleagues who value diverse experiences and perspectives.
+ Access to continuous learning and development opportunities.
+ A competitive salary and performance related bonus structure.
Career development opportunities in a leading global organization
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
**Introduction:**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer!
**About the Role**
As an Engineer II, Field Service, you will play a crucial role in delivering outstanding service to our clients in NSW/ACT and across ANZ as needed. You will work with technically innovative instruments to provide service, technical expertise and support. The position will also help resolve customer critical issues and provide customer feedback to our global and local teams while developing your professional skills at the same time.
**Key Responsibilities**
+ Perform professional on-site Installation and Commissioning of Thermo Fisher Scientific equipment and support other instrumentation as the need arises
+ Train your customers in the accurate and safe operation of the equipment
+ Visit Customer sites for regular Maintenance Services such as Planned Maintenance, Repairs and proactively resolve difficult Breakdowns.
+ Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, PM reports, Qualification reports and Service Reports.
+ Interpret customers' needs and take ownership for problem resolution
+ Partner with local, regional and global specialist teams, use digital tools to provide remote resolution and improve the customer experience
+ Proactively resolve difficult repairs by using the Service Escalation process and liaising with APJ and Global Service Specialists.
+ Be a strong and efficient communicator with customers, our support teams and commercial teams
+ Travel throughout a designated service region on short notice to support Thermo Fisher's products
+ Support customers in an on-call and after-hours capacity according to the Thermo Fisher policy and be remunerated accordingly
+ Accurately maintain parts inventory, test equipment, tools, and technical data
+ Ensure that critical metrics are met and achieve Customer Satisfaction objectives
+ Interacts with customers to offer and close the sale of service contracts and other service products.
+ Discuss Life Sciences Service Products with customers and provide leads to Australasia Service Sales Rep as they arise.
**Qualifications**
+ Bachelor's degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
+ Requires a minimum of 2 years of relevant instrument experience in field service engineering, experience working with Life Science equipment is desirable
+ Proven IT skills, networking understanding and Linux proficiency
+ Candidate must possess excellent people skills to represent the company in a professional manner.
+ Exceptional communication skills as well as analytical and planning skills.
+ Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
+ Ability to adapt and thrive through organizational change and uncertainty.
+ Embodies company 4i values of integrity, intensity, innovation, and involvement.
+ Local daily work requires travel to customer site. Also able to travel up to 25% of the time for interstate and international travel.
Why Join Us?
+ Join a motivated, distributed team committed to making an impact.
+ Collaborate with colleagues who value diverse experiences and perspectives.
+ Access to continuous learning and development opportunities.
+ A competitive salary and performance related bonus structure.
Career development opportunities in a leading global organization
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
4
Field Service Engineer
Scoresby, Victoria
ThermoFisher Scientific
Posted 16 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
**As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.**
**How will you make an impact?**
Serving as a field service engineer with expertise in Chromatography & Mass Spectrometry, you will have a vital role in assisting our customers. Your duties will involve working with advanced instruments to provide service, technical expertise, and support. You will be integral in addressing critical customer issues and conveying feedback to our global and local teams, all while developing your professional skills.
**What will you do?**
+ Conduct professional on-site Installation, Preventative Maintenance, and Repairs of Thermo Fisher Scientific equipment, focusing on Chromatography & Mass Spectrometry products and providing assistance with other instrumentation when necessary
+ Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, PM reports and Service Reports.
+ Interpret customers' needs and take ownership for problem resolution.
+ Partner with global specialist teams, use digital tools to provide remote resolution and improve the customer experience
+ Lead partner concerns to quickly resolve customer issues, maintain customer happiness and improve processes
+ Be a strong and efficient communicator with customers, our support teams and commercial teams
+ Travel throughout a designated service region at short notice to support Thermo Fisher's products
+ Accurately maintain parts inventory, test equipment, tools, and technical data
+ Ensure that critical metrics are met and achieve Customer Satisfaction objectives
**Required Qualifications:**
+ Bachelor's degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
+ Requires a minimum of 3 years of relevant instrument experience in field service engineering, experience working with Chromatography and/or Mass Spectrometry is desirable
+ Candidate must possess excellent communication skills to represent the company in a professional manner.
+ Outstanding interpersonal skills as well as analytical and planning skills.
+ Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
+ Ability to adapt and thrive through organizational change and uncertainty.
+ Embodies company 4i values of integrity, intensity, innovation, and involvement.
+ Able to travel up to 30% of the time including interstate and international travel
**What's in it for you?**
+ A competitive salary and performance related bonus structure
+ Access to Thermo Fisher's global University
+ Exposure to market leading & innovative technologies
+ Career development opportunities in a leading global organisation
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
**As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.**
**How will you make an impact?**
Serving as a field service engineer with expertise in Chromatography & Mass Spectrometry, you will have a vital role in assisting our customers. Your duties will involve working with advanced instruments to provide service, technical expertise, and support. You will be integral in addressing critical customer issues and conveying feedback to our global and local teams, all while developing your professional skills.
**What will you do?**
+ Conduct professional on-site Installation, Preventative Maintenance, and Repairs of Thermo Fisher Scientific equipment, focusing on Chromatography & Mass Spectrometry products and providing assistance with other instrumentation when necessary
+ Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, PM reports and Service Reports.
+ Interpret customers' needs and take ownership for problem resolution.
+ Partner with global specialist teams, use digital tools to provide remote resolution and improve the customer experience
+ Lead partner concerns to quickly resolve customer issues, maintain customer happiness and improve processes
+ Be a strong and efficient communicator with customers, our support teams and commercial teams
+ Travel throughout a designated service region at short notice to support Thermo Fisher's products
+ Accurately maintain parts inventory, test equipment, tools, and technical data
+ Ensure that critical metrics are met and achieve Customer Satisfaction objectives
**Required Qualifications:**
+ Bachelor's degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
+ Requires a minimum of 3 years of relevant instrument experience in field service engineering, experience working with Chromatography and/or Mass Spectrometry is desirable
+ Candidate must possess excellent communication skills to represent the company in a professional manner.
+ Outstanding interpersonal skills as well as analytical and planning skills.
+ Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
+ Ability to adapt and thrive through organizational change and uncertainty.
+ Embodies company 4i values of integrity, intensity, innovation, and involvement.
+ Able to travel up to 30% of the time including interstate and international travel
**What's in it for you?**
+ A competitive salary and performance related bonus structure
+ Access to Thermo Fisher's global University
+ Exposure to market leading & innovative technologies
+ Career development opportunities in a leading global organisation
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
5
Field Service Engineer
Grifols Shared Services North America, Inc
Posted 16 days ago
Job Viewed
Job Description
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.
**We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.**
We are looking for a **Field Service Engineer** to join our Customer Technical Support team in **Melbourne** , providing high-quality service and support to Grifols customers across Victoria region.
**What your main responsibilities will be**
+ Install, troubleshoot, upgrade, and maintain Grifols diagnostic instruments and components.
+ Provide customer service via on-site visits, telephone, and digital communication.
+ Conduct preventive maintenance and ensure compliance with safety and regulatory standards.
+ Escalate quality issues and maintain accurate inventory levels for repairs and replacements.
+ Participate in after-hours support roster and respond to customer inquiries promptly.
+ Collaborate with Application Specialists and other internal teams to resolve technical issues.
+ Identify and recommend improvements to products and processes.
+ Maintain documentation and service records in CRM systems within defined timelines.
**Who you are**
The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ You hold a certificate in Electronics, Science, or a related field.
+ You have 3 to 10 years of experience in a service or technical support environment. Experience in the IVD or blood screening sector is highly valued.
+ You communicate effectively in English, both written and spoken.
+ You are self-motivated, detail-oriented, and able to work independently.
+ You are proficient in Microsoft Office and electronic testing equipment.
+ You are willing to travel, including short-notice trips within Australia.
**What we offer**
Contract of Employment: Permanent position.
Location: Melbourne, Australia.
Work Hours: 8:30am - 5:00pm (Monday to Friday), with flexibility for after-hours support.
This is a brilliant opportunity to join Grifols, a company that values its employees and fosters professional growth in an excellent working environment.
#LI-HJ1
**Location: APAC : Australia : Home Office:Australia**
Learn more about Grifols ( ID:**
**Type:** Regular Full-Time
**Job Category:**
**We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.**
We are looking for a **Field Service Engineer** to join our Customer Technical Support team in **Melbourne** , providing high-quality service and support to Grifols customers across Victoria region.
**What your main responsibilities will be**
+ Install, troubleshoot, upgrade, and maintain Grifols diagnostic instruments and components.
+ Provide customer service via on-site visits, telephone, and digital communication.
+ Conduct preventive maintenance and ensure compliance with safety and regulatory standards.
+ Escalate quality issues and maintain accurate inventory levels for repairs and replacements.
+ Participate in after-hours support roster and respond to customer inquiries promptly.
+ Collaborate with Application Specialists and other internal teams to resolve technical issues.
+ Identify and recommend improvements to products and processes.
+ Maintain documentation and service records in CRM systems within defined timelines.
**Who you are**
The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ You hold a certificate in Electronics, Science, or a related field.
+ You have 3 to 10 years of experience in a service or technical support environment. Experience in the IVD or blood screening sector is highly valued.
+ You communicate effectively in English, both written and spoken.
+ You are self-motivated, detail-oriented, and able to work independently.
+ You are proficient in Microsoft Office and electronic testing equipment.
+ You are willing to travel, including short-notice trips within Australia.
**What we offer**
Contract of Employment: Permanent position.
Location: Melbourne, Australia.
Work Hours: 8:30am - 5:00pm (Monday to Friday), with flexibility for after-hours support.
This is a brilliant opportunity to join Grifols, a company that values its employees and fosters professional growth in an excellent working environment.
#LI-HJ1
**Location: APAC : Australia : Home Office:Australia**
Learn more about Grifols ( ID:**
**Type:** Regular Full-Time
**Job Category:**
This advertiser has chosen not to accept applicants from your region.
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6
Field Service Engineer
East Perth, Western Australia
GE HealthCare
Posted 16 days ago
Job Viewed
Job Description
**Job Description Summary**
The Field Service Engineer is responsible for developing and maintaining strong relationships with both internal and external customers while driving customer satisfaction through Service Excellence. Installing and maintaining electronic medical equipment across imaging modalities across Western Australia.
This role has a multi-modality focus including Radiopharmacy (RP), CT, Molecular Imaging (MI) and Xray
**Job Description**
**Essential Responsibilities**
+ Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
+ 2+ years previous experience working with Cyclotron and/or Medical Diagnostic Imaging products, or relevant equivalent industry experience
+ Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
+ Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
+ Ensure timely completion of Field Modification Instructions (FMI's).
+ Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
+ The Field Service Engineer retains ownership of the problem until it is resolved.
+ The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
+ Keep management and commercial account managers fully aware of all developments in the installed base.
+ Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
+ Report regularly to management in accordance with reporting guidelines/procedures.
+ Complete other assignments and projects as directed.
+ Follow the alert procedure for system down.
+ Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
+ Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
+ Accurately complete and lodge all service documentation in a timely manner within company guidelines.
+ Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.
+ Ensure that parts usage/ordering is optimized from both the companies and the customer's perspective.
**Quality Specific Goals:**
+ Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.
+ Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
+ Ensure timely job dispatch closure and send customer reports as required by company guidelines.
+ Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe.
+ Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
**Qualifications & Requirements**
+ Technical capability and willingness to work on GE HealthCare medical imaging/medical diagnostic products.
+ Knowledge and prior experience working on cyclotron is highly desirable
+ Knowledge and experience working in CT, PET, Nuclear Medicine or Xray would be desirable
+ Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
+ Relevant licenses as required by Federal or State Legislation (eg: Electrical/Radiation Licenses), Work Cards (eg: White Card) and Australian Drivers licence (Class C minimum)
+ The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.
**Vaccine for Preventable Diseases**
+ Depending on location, some states have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.
+ GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.
+ To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.
+ You may be required to provide evidence for current COVID-19 vaccination status and other VPD's as required
**Desired Characteristics**
+ Experience working with electronic systems in the medical industry
+ Ability to work in a hospital/clinical environment
+ Ability to learn new technologies quickly and a willingness and commitment to continuous learning/improvement and extension of skills across all modalities.
+ Previous experience interpreting schematic diagrams and following technical reference manuals to perform effective repair and planned maintenance of electronic and electro-mechanical equipment.
+ Strong commitment and experience working within strict workplace safety standards and guidelines.
+ Solid fault-finding and problem-solving techniques.
+ Demonstrated ability/experience working on various computer networking systems.
+ Ability to plan and organize work requirements effectively using proven personal time management, planning, reasoning and prioritizing skills.
+ Strong and demonstrable interpersonal skills / customer relationship management abilities.
+ Strong ability to communicate often complex technical issues to the customer in an "easy to understand" manner.
+ Demonstrated ability to work effectively in a team environment and experience working with both internal and external customers to achieve solution focused service outcomes.
+ High work standards, quality, strong work ethic.
+ Ability to travel is essential for business or training purposes.
+ Occasional (but infrequent) travel interstate and/or overseas may be required
+ Working overtime as required
**Additional Information**
**Relocation Assistance Provided:** No
The Field Service Engineer is responsible for developing and maintaining strong relationships with both internal and external customers while driving customer satisfaction through Service Excellence. Installing and maintaining electronic medical equipment across imaging modalities across Western Australia.
This role has a multi-modality focus including Radiopharmacy (RP), CT, Molecular Imaging (MI) and Xray
**Job Description**
**Essential Responsibilities**
+ Install equipment in a high quality, professional manner with strong attention to detail in accordance with the company standards, compliance standards and customer requirements.
+ 2+ years previous experience working with Cyclotron and/or Medical Diagnostic Imaging products, or relevant equivalent industry experience
+ Perform preventative maintenance in accordance with company standards, compliance standards and customer requirements.
+ Make corrective repair calls in a timely manner, aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
+ Ensure timely completion of Field Modification Instructions (FMI's).
+ Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE).
+ The Field Service Engineer retains ownership of the problem until it is resolved.
+ The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress.
+ Keep management and commercial account managers fully aware of all developments in the installed base.
+ Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
+ Report regularly to management in accordance with reporting guidelines/procedures.
+ Complete other assignments and projects as directed.
+ Follow the alert procedure for system down.
+ Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
+ Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
+ Accurately complete and lodge all service documentation in a timely manner within company guidelines.
+ Ensure all company property (tools, test equipment, motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.
+ Ensure that parts usage/ordering is optimized from both the companies and the customer's perspective.
**Quality Specific Goals:**
+ Be aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.
+ Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
+ Ensure timely job dispatch closure and send customer reports as required by company guidelines.
+ Ensure completion of all field modifications instructions (FMI's) within prescribed timeframe.
+ Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
**Qualifications & Requirements**
+ Technical capability and willingness to work on GE HealthCare medical imaging/medical diagnostic products.
+ Knowledge and prior experience working on cyclotron is highly desirable
+ Knowledge and experience working in CT, PET, Nuclear Medicine or Xray would be desirable
+ Electronic/ Electrical Engineering, Electronics Technician or equivalent electrical trade
+ Relevant licenses as required by Federal or State Legislation (eg: Electrical/Radiation Licenses), Work Cards (eg: White Card) and Australian Drivers licence (Class C minimum)
+ The role will have a strong focus on medical IT systems. Skills in TCP/IP, WIFI and medical networks is preferred.
**Vaccine for Preventable Diseases**
+ Depending on location, some states have mandated or are intending to mandate that contractors who enter healthcare sites must be able to provide evidence of vaccination for vaccine preventable diseases (VPDs) prior to working at their premises.
+ GE Healthcare does have an EHS Medical Services Program. We have an immunisation and vaccination program covering any GE Healthcare employee who is required to enter a site and conduct work where there is the likelihood of potential exposure or acquisition through respiratory means to VPDs.
+ To ensure your risk is minimised, you may be required to provide evidence of immunity /vaccination prior to commencing with GE Healthcare in such locations where it has been mandated. Equally you may be required to provide evidence of vaccination post-employment, in the event that further sites mandate this requirement.
+ You may be required to provide evidence for current COVID-19 vaccination status and other VPD's as required
**Desired Characteristics**
+ Experience working with electronic systems in the medical industry
+ Ability to work in a hospital/clinical environment
+ Ability to learn new technologies quickly and a willingness and commitment to continuous learning/improvement and extension of skills across all modalities.
+ Previous experience interpreting schematic diagrams and following technical reference manuals to perform effective repair and planned maintenance of electronic and electro-mechanical equipment.
+ Strong commitment and experience working within strict workplace safety standards and guidelines.
+ Solid fault-finding and problem-solving techniques.
+ Demonstrated ability/experience working on various computer networking systems.
+ Ability to plan and organize work requirements effectively using proven personal time management, planning, reasoning and prioritizing skills.
+ Strong and demonstrable interpersonal skills / customer relationship management abilities.
+ Strong ability to communicate often complex technical issues to the customer in an "easy to understand" manner.
+ Demonstrated ability to work effectively in a team environment and experience working with both internal and external customers to achieve solution focused service outcomes.
+ High work standards, quality, strong work ethic.
+ Ability to travel is essential for business or training purposes.
+ Occasional (but infrequent) travel interstate and/or overseas may be required
+ Working overtime as required
**Additional Information**
**Relocation Assistance Provided:** No
This advertiser has chosen not to accept applicants from your region.
7
Technical Service Engineer
Mount Waverley, Victoria
Danaher Corporation
Posted 16 days ago
Job Viewed
Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System ( which makes everything possible.
The Technical Service Engineer is responsible for delivering high-quality service support to Cytiva's customers across Australia and New Zealand. This includes performing preventative maintenance, troubleshooting, installation, and qualification of a wide range of Cytiva's laboratory and bioprocessing equipment. The role plays a critical part in ensuring customer satisfaction, equipment uptime, and compliance in GMP environments.
This position reports to the Cytiva ANZ Service Leader and is part of the Equipment Services Team. It is a field-based role working remotely, with access to a local office in Mount Waverley.
What you will do:
+ Perform installation, qualification (IQOQ), preventative maintenance, troubleshooting, and repair of Cytiva's lab-scale and bioprocessing equipment including AKTA Pure, Go, Avant, Biacore, AKTA Ready, Readyflux, Wave, and Xcellerex systems etc., ensuring compliance with GMP standards.
+ Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian and networking.
+ Maintain accurate service documentation including customer service logs, internal records, calibration records, and trunk stock.
+ Be part of an open and winning team culture, working closely with teammates and technical experts to continuously grow your technical skillset, while also collaborating with the broader team (incl. sales, product, and customer service) to deliver exceptional service to Cytiva customers.
+ Participate in revenue-generating activities such as contract renewals, sales lead generation, and implementation of service programs.
+ Travel across ANZ to support customers in both research and GMP manufacturing environments.
Who you are:
+ You have over 4 years of field service experience, or you are an early-career biomedical engineer, automation engineer, mechatronics engineer, electrical engineer/technician, or computer science graduate eager to grow in the life sciences industry.
+ You have strong hands-on technical skills, with proven experience in troubleshooting and problem-solving (preferably in field-based roles but not mandatory). You also demonstrate the ability to quickly learn and support a wide range of products.
+ You are proficient with computer systems and networking, capable of setting up and troubleshooting software and hardware in customer environments.
+ You have a keen attention to detail and a strong interest in working within GMP-regulated environments supporting critical therapeutic drug production.
+ You are passionate about the life sciences industry, customer-focused, and thrive both working independently and as a good team player as part of a remote, collaborative team.
Travel, Motor Vehicle Record & Physical/Environment Requirements - below requirements are essential to this role:
+ Ability to travel - an average of 50% travel across Australia and New Zealand for training and field work, with occasional international travel.
+ Ability to lift, move, or carry tools, tool cases, and equipment, and to perform service tasks on both benchtop instruments and large-scale systems (e.g., 2000-litre bioreactors), including tasks that may require bending, kneeling, or working in physically demanding positions (in accordance with EHS guidelines).
+ Must hold a valid driver's license with an acceptable driving record.
It would be a plus if you also possess previous experience in:
+ Working in GMP environments or supporting customers in regulated industries.
+ Hands-on experience with Cytiva equipment or similar bioprocessing technologies.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cytiva, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System ( which makes everything possible.
The Technical Service Engineer is responsible for delivering high-quality service support to Cytiva's customers across Australia and New Zealand. This includes performing preventative maintenance, troubleshooting, installation, and qualification of a wide range of Cytiva's laboratory and bioprocessing equipment. The role plays a critical part in ensuring customer satisfaction, equipment uptime, and compliance in GMP environments.
This position reports to the Cytiva ANZ Service Leader and is part of the Equipment Services Team. It is a field-based role working remotely, with access to a local office in Mount Waverley.
What you will do:
+ Perform installation, qualification (IQOQ), preventative maintenance, troubleshooting, and repair of Cytiva's lab-scale and bioprocessing equipment including AKTA Pure, Go, Avant, Biacore, AKTA Ready, Readyflux, Wave, and Xcellerex systems etc., ensuring compliance with GMP standards.
+ Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian and networking.
+ Maintain accurate service documentation including customer service logs, internal records, calibration records, and trunk stock.
+ Be part of an open and winning team culture, working closely with teammates and technical experts to continuously grow your technical skillset, while also collaborating with the broader team (incl. sales, product, and customer service) to deliver exceptional service to Cytiva customers.
+ Participate in revenue-generating activities such as contract renewals, sales lead generation, and implementation of service programs.
+ Travel across ANZ to support customers in both research and GMP manufacturing environments.
Who you are:
+ You have over 4 years of field service experience, or you are an early-career biomedical engineer, automation engineer, mechatronics engineer, electrical engineer/technician, or computer science graduate eager to grow in the life sciences industry.
+ You have strong hands-on technical skills, with proven experience in troubleshooting and problem-solving (preferably in field-based roles but not mandatory). You also demonstrate the ability to quickly learn and support a wide range of products.
+ You are proficient with computer systems and networking, capable of setting up and troubleshooting software and hardware in customer environments.
+ You have a keen attention to detail and a strong interest in working within GMP-regulated environments supporting critical therapeutic drug production.
+ You are passionate about the life sciences industry, customer-focused, and thrive both working independently and as a good team player as part of a remote, collaborative team.
Travel, Motor Vehicle Record & Physical/Environment Requirements - below requirements are essential to this role:
+ Ability to travel - an average of 50% travel across Australia and New Zealand for training and field work, with occasional international travel.
+ Ability to lift, move, or carry tools, tool cases, and equipment, and to perform service tasks on both benchtop instruments and large-scale systems (e.g., 2000-litre bioreactors), including tasks that may require bending, kneeling, or working in physically demanding positions (in accordance with EHS guidelines).
+ Must hold a valid driver's license with an acceptable driving record.
It would be a plus if you also possess previous experience in:
+ Working in GMP environments or supporting customers in regulated industries.
+ Hands-on experience with Cytiva equipment or similar bioprocessing technologies.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
This advertiser has chosen not to accept applicants from your region.
8
Field Service Engineer QLD
Hamilton, Victoria
BD (Becton, Dickinson and Company)
Posted today
Job Viewed
Job Description
**Job Description Summary**
We are seeking a Field Service Engineer to join our service team in Brisbane to provide technical support to our customers across QLD.
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description Summary**
Based in **Brisbane, QLD** , this Field Service Engineer will be responsible for onsite service and repair for our range of automated robotic solutions, **BD Rowa** in hospitals and pharmacies across QLD.
You will spend most your time working across our retail pharmacy customer base in Brisbane, Gold Coast and with some travel to regional parts of Queensland.
**Principal Responsibilities**
+ Provide software and hardware support for BD ROWA.
+ Remote support and diagnostics to products including server reboots and patching
+ Handover of remote service diagnosis to Field Engineers
+ To carry out field repairs, preventative maintenance, performance testing and electrical safety testing of company related electro-medical equipment.
+ To provide a point of contact for Medical Systems customers for electronic servicing of equipment, spare parts and technical information.
+ To assist and support installations of Medical Systems
+ Actively participate with other team members to achieve the department's objectives
+ Responsible for ensuring adherence to department health and safety procedures
+ Responsible for ensuring all documentation is up to date and accurate
**Education and experience**
+ Trade qualified (Electrical or mechanical)
+ Restricted electrical license (Desirable)
+ Full Electrical license (Advantageous)
+ Knowledge of low voltage supplies and control wiring (desirable)
+ Full, clean driving license
+ Self-motivated individual with clear focus, able to work in small team under pressure
+ Proven team spirit/leadership
+ Evidence of practical engineering experience and competence
+ Evidence of understanding of engineering drawing
+ Ability to safely carry manual handling, working at height (A frame ladder) activities
+ Demonstrated good oral and written communication skills
+ Evidence of completing and finishing tasks to a high standard
+ Able to represent the company at all times; well presented, polite, courteous, punctual
If you do not currently have an electrical licence but have relevant experieince and you are willing to do electrical training to obtain a restricted electrical licence, we would encourage you apply.
There is approximately 30% travel to regional parts of Queensland as well interstate for training purposes.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
AUS Brisbane
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
We are seeking a Field Service Engineer to join our service team in Brisbane to provide technical support to our customers across QLD.
**Job Description**
We are **the makers of possible**
BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
**Job Description Summary**
Based in **Brisbane, QLD** , this Field Service Engineer will be responsible for onsite service and repair for our range of automated robotic solutions, **BD Rowa** in hospitals and pharmacies across QLD.
You will spend most your time working across our retail pharmacy customer base in Brisbane, Gold Coast and with some travel to regional parts of Queensland.
**Principal Responsibilities**
+ Provide software and hardware support for BD ROWA.
+ Remote support and diagnostics to products including server reboots and patching
+ Handover of remote service diagnosis to Field Engineers
+ To carry out field repairs, preventative maintenance, performance testing and electrical safety testing of company related electro-medical equipment.
+ To provide a point of contact for Medical Systems customers for electronic servicing of equipment, spare parts and technical information.
+ To assist and support installations of Medical Systems
+ Actively participate with other team members to achieve the department's objectives
+ Responsible for ensuring adherence to department health and safety procedures
+ Responsible for ensuring all documentation is up to date and accurate
**Education and experience**
+ Trade qualified (Electrical or mechanical)
+ Restricted electrical license (Desirable)
+ Full Electrical license (Advantageous)
+ Knowledge of low voltage supplies and control wiring (desirable)
+ Full, clean driving license
+ Self-motivated individual with clear focus, able to work in small team under pressure
+ Proven team spirit/leadership
+ Evidence of practical engineering experience and competence
+ Evidence of understanding of engineering drawing
+ Ability to safely carry manual handling, working at height (A frame ladder) activities
+ Demonstrated good oral and written communication skills
+ Evidence of completing and finishing tasks to a high standard
+ Able to represent the company at all times; well presented, polite, courteous, punctual
If you do not currently have an electrical licence but have relevant experieince and you are willing to do electrical training to obtain a restricted electrical licence, we would encourage you apply.
There is approximately 30% travel to regional parts of Queensland as well interstate for training purposes.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: Skills
Optional Skills
.
**Primary Work Location**
AUS Brisbane
**Additional Locations**
**Work Shift**
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
This advertiser has chosen not to accept applicants from your region.
9