128 Onsite Support jobs in Australia

This is a Customer Support Specialist role with Klaviyo based in Sydney, NSW, AU
== Klaviyo ==

Role Seniority - junior

More about the Customer Support Specialist role at Klaviyo

Customer Support Specialists (called Product Experts at Klaviyo) are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to our APAC customers who are scaling their businesses with Klaviyo.

We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software.

How you will make a difference:

• Develop an in-depth knowledge of the Klaviyo platform

• Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email and live chat

• Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies

• Diagnose software issues and resolve escalated customer complaints engage using established processes

• Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)

• Communicate thoughtfully and effectively with all Klaviyo customers

• Document troubleshooting and problem resolution steps.

Who You Are:

• A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.

• Passionate about creative problem solving for customers and end users

• Self-motivated, eager to learn and thrive in a collaborative environment

• Capable of adapting quickly to changing priorities

• Experience with or able to quickly pick-up:

• Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce

• Web works, networking, and software products

• DNS, IPs and other networking concepts

• APIs

• Email marketing platforms and E-Commerce platforms

Requirements:

• Full authorisation to work in Australia without any restrictions

• Ability to work a Saturday - Wednesday working week (working weekends)

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Klaviyo team will be there to support your growth.

**About Stryker**
Stryker is a global leader in medical technology, driven by a mission to make healthcare better. We design and deliver innovative solutions that improve patient outcomes-and we back our people with the tools, trust, and support to thrive.
**Why this role**
This is your opportunity to get your foot in the door with one of the world's leading medical technology companies.
In this entry-level role, you'll play a critical part in making sure our life-saving equipment gets where it needs to go-on time and ready to use. You'll gain hands-on experience working with teams across sales, service, and engineering, learning how medical devices are delivered and supported across hospitals in Australia and New Zealand.
**This is a 12 month fixed term contract with the potential to go permanent working on site in our St Leonards office Monday to Friday.**
**What you'll do**
+ Be a key support for our demo and service operations across Australia and New Zealand
+ Help manage the coordination of demo kits, service jobs, part orders, and repairs
+ Track inventory and ensure medical equipment is functional, clean, and ready for use
+ Prioritise tasks and communicate clearly, even under pressure
+ Keep records accurate and support the ongoing improvement of our systems
+ Learn about the medical device industry and develop a strong foundation for growth
**Who you are - Required**
+ Studies in biomedical science, nursing, healthcare, or a related field
+ Passionate about working in the medical or healthcare field
+ A clear communicator who can stay calm and professional in busy situations
+ Highly organised with strong attention to detail
+ Confident working with a wide range of people across different teams
+ **Hold full working rights in Australia and available for full-time onsite work**
**Why join Stryker**
+ Clear career pathways into the medical device industry
+ On-the-job training with a supportive, experienced team
+ Health, wellness, and insurance benefits from day one
+ Paid parental leave, volunteer days, and generous leave options
+ Onsite gym and a high-performing, people-focused culture
**Apply now**
We're looking for someone who's eager to make a real impact in healthcare. If you're ready to start your career in the medical field, learn new skills, and grow with a company that makes a difference-apply today.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry. The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges.
The Role:
+ Assist with technical selections and product configuration
+ Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
+ Manage purchase orders from receipt through to delivery
+ Provide order status updates and follow up on any delays
+ Build relationships with our customers
+ Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.
About you:
+ Excellent interpersonal skills with the ability to successfully communicate with customers
+ A strong technical aptitude is highly desired
+ Willing to learn and grow with the business
+ Resourcefulness, creativity and a continuous improvement mindset
+ Strong collaboration skills, working as a team
+ Demonstrated problem-solving capability
+ Competency in using ERPs, CRM software and other applications
If you're ready to launch your sales career in the water industry **APPLY NOW!**
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

This is a Customer Support (Superannuation) Specialist role with eToro based in Sydney, NSW, AU
== eToro ==

Role Seniority - mid level, junior

More about the Customer Support (Superannuation) Specialist role at eToro

Customer Support (Superannuation) Specialist

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

In 2024, eToro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector. 

We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join our team!

What will you be doing?

For a business that enables people to invest in their future, trust is everything. This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.

You will be joining a small team focused on delivering excellent customer experience at Spaceship. Your primary focus will be providing exceptional support to our superannuation members, while also supporting customers across our other products including managed investments (Spaceship Voyager) and US Investing services.

Building trust requires not only a deep understanding of superannuation regulations and processes, but also the ability to empathise with a diverse range of customers – from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newcomers navigating their first super account.

Beyond handling enquiries and solving problems, you'll play a key role in product development by connecting customer feedback with different areas of the business including Product, Marketing, Engineering, Risk & Compliance and Investments.

• 2+ years of hands-on experience in superannuation customer support or working directly with super fund operations

• 2-3 years total experience in B2C customer support, customer success, or similar customer-facing roles

• Experience with customer support systems such as CRMs and online chat platforms

• Strong understanding of superannuation regulations, contribution rules, and member processes

• RG146 accreditation is highly preferred (we can support the right candidate in obtaining this)

• Experience with life insurance and investments is advantageous

• Full working rights in Australia

You will thrive in this position if you are:

• Excited by our mission and hungry for a challenge

• Passionate about forward-thinking fintech products, particularly superannuation and investment platforms

• Empathetic, patient and able to understand complex problems from different viewpoints

• Able to demonstrate initiative and persistence in solving customer problems

• Constantly iterating to find the best solutions for our members

• An exceptional communicator who thrives in a collaborative environment

• Inquisitive with a strong aptitude for continuous learning

• Detail-oriented with strong compliance awareness

This role will be based in our Sydney office. Candidates must have full working rights in Australia.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the eToro team will be there to support your growth.

Description
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.
We are seeking a Sr. Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.
Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Sydney, Australia providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.
Key job responsibilities
As a Sr. Network Support Specialist, you will:
- Provide advanced technical support to customers and Tier 1 colleagues via phone, email, or chat
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams
- Provide guidance, mentoring, and on-the-job training to help junior team members continuously learn and improve
A day in the life
As a Sr. Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You'll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.
Basic Qualifications
- Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)
Preferred Qualifications
- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (training provided)
- Cisco Certified Network Associate (CCNA) (training provided)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Job Description Summary**
This role is responsible for coordinating and planning Preventative Maintenance (PM) activities for GE Healthcare's extensive range of medical equipment. Assisting internal and external customers through the Service Support Operations Centre via phone, email and other communication platforms, you will facilitate PM service for our Australian, New Zealand, Fijian and Papua New Guinean regions. This role deals directly with customers, field engineers, service delivery managers, operations and other stakeholders.
**Job Description**
**Key Responsibilities:**
**Scheduling and Dispatching Preventative Maintenance**
+ Extract and manipulate detailed PM data from multiple systems to effectively schedule maintenance within the required time frame.
+ Refer to operating systems and accurately identify customer information (such as contract entitlement, schedule dates, asset identifiers, points of contact)
+ Overall management of Field Engineer PM appointment calendars. Accurately populating with the PM appointment data.
+ Communicate with customers through the applicable medium to facilitate 'on-time' servicing.
+ Reschedule PM appointments as required, updating key stakeholders.
+ Regularly participate with stakeholders in meeting activities, and positively contribute to improvement initiatives and maintenance issue resolution.
+ Analyze PM data and asset location to efficiently schedule maintenance.
+ Contribute to data cleansing activities as required.
+ Other PM Planning activities as required.
**General Requirements**
+ Act with professionalism, integrity and a positive approach at all times.
+ Be adoptive of change, be flexible and positive in a continually evolving environment.
+ Demonstrate a 'continuous improvement' mindset, contributing to process improvement.
+ Prioritise work to ensure critical tasks are completed within the required timeframes.
+ Develop solid product knowledge and a strong understanding of business functions within GEHC.
+ Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
+ Build effective relationships within GE HealthCare and allocated territory (state), including but not limited to; Field Engineer Teams, Service Delivery Managers, Significant Service Event Case Manager and Customer base.
+ Apply the 'one point of contact' philosophy and build stakeholder confidence through all elements of the allocated portfolio.
+ Adhere to procedures set down in SOP's, whilst embracing a continuous improvement mindset to identify inefficiencies to the team leader.
+ On-going liaison and support function to the Field Engineer for Service Request specific requirements.
+ Assist in maintaining SOP documents for internal and external audits in accordance with ISO 9001.
+ Participate positively in team development, through meetings and other planned events.
+ Other administration activities as required.
**Quality Specific Goals:**
+ Aware of, and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.
+ Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
+ Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
**Essential Requirements:**
+ Extensive and demonstratable Coordination and Planning experience in a dispersed operational environment.
+ Experience using multiple operating platforms and systems (ServiceMax, Salesforce, Genesys) or similar.
+ Outstanding communication skills, both written and verbal.
+ Advanced capabilities in using Microsoft Excel is essential.
+ Ability to work in a cross-functional matrix team environment nationally and internationally.
+ Ability to manage self and tasks in a mature and timely manner, prioritizing effectively.
+ Excellent organizational and administrative skills.
+ Strong attention to detail.
+ A calm and analytical approach to problem solving, with the ability to make decisions based on data analysis.
+ An adoptive approach to change and the ability to be flexible.
+ Willingness to work as part of a team and actively contribute to continuous improvement initiatives.
+ CRM system knowledge.
**Additional Information**
**Relocation Assistance Provided:** No

**Job Description Summary**
This role is responsible for coordinating and planning Preventative Maintenance (PM) activities for GE Healthcare's extensive range of medical equipment. Assisting internal and external customers through the Service Support Operations Centre via phone, email and other communication platforms, you will facilitate PM service for our Australian, New Zealand, Fijian and Papua New Guinean regions. This role deals directly with customers, field engineers, service delivery managers, operations and other stakeholders.
**Job Description**
**Key Responsibilities:**
**Scheduling and Dispatching Preventative Maintenance**
+ Extract and manipulate detailed PM data from multiple systems to effectively schedule maintenance within the required time frame.
+ Refer to operating systems and accurately identify customer information (such as contract entitlement, schedule dates, asset identifiers, points of contact)
+ Overall management of Field Engineer PM appointment calendars. Accurately populating with the PM appointment data.
+ Communicate with customers through the applicable medium to facilitate 'on-time' servicing.
+ Reschedule PM appointments as required, updating key stakeholders.
+ Regularly participate with stakeholders in meeting activities, and positively contribute to improvement initiatives and maintenance issue resolution.
+ Analyze PM data and asset location to efficiently schedule maintenance.
+ Contribute to data cleansing activities as required.
+ Other PM Planning activities as required.
**General Requirements**
+ Act with professionalism, integrity and a positive approach at all times.
+ Be adoptive of change, be flexible and positive in a continually evolving environment.
+ Demonstrate a 'continuous improvement' mindset, contributing to process improvement.
+ Prioritise work to ensure critical tasks are completed within the required timeframes.
+ Develop solid product knowledge and a strong understanding of business functions within GEHC.
+ Work as part of a team and adopt a flexible approach to increase and maintain the quality of service.
+ Build effective relationships within GE HealthCare and allocated territory (state), including but not limited to; Field Engineer Teams, Service Delivery Managers, Significant Service Event Case Manager and Customer base.
+ Apply the 'one point of contact' philosophy and build stakeholder confidence through all elements of the allocated portfolio.
+ Adhere to procedures set down in SOP's, whilst embracing a continuous improvement mindset to identify inefficiencies to the team leader.
+ On-going liaison and support function to the Field Engineer for Service Request specific requirements.
+ Assist in maintaining SOP documents for internal and external audits in accordance with ISO 9001.
+ Participate positively in team development, through meetings and other planned events.
+ Other administration activities as required.
**Quality Specific Goals:**
+ Aware of, and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.
+ Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
+ Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
+ Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
**Essential Requirements:**
+ Extensive and demonstratable Coordination and Planning experience in a dispersed operational environment.
+ Experience using multiple operating platforms and systems (ServiceMax, Salesforce, Genesys) or similar.
+ Outstanding communication skills, both written and verbal.
+ Advanced capabilities in using Microsoft Excel is essential.
+ Ability to work in a cross-functional matrix team environment nationally and internationally.
+ Ability to manage self and tasks in a mature and timely manner, prioritizing effectively.
+ Excellent organizational and administrative skills.
+ Strong attention to detail.
+ A calm and analytical approach to problem solving, with the ability to make decisions based on data analysis.
+ An adoptive approach to change and the ability to be flexible.
+ Willingness to work as part of a team and actively contribute to continuous improvement initiatives.
+ CRM system knowledge.
**Additional Information**
**Relocation Assistance Provided:** No

**DESCRIPTION**
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
+ **Not Local? Cummins will Relocate you and your family to Devonport!**
+ **Competitive Hourly Rate with overtime paid at penalty rates + on call allowance + bonus + super + vehicle**
+ **Monday to Friday Roster, Day Shift**
We are looking for a talented Field Service technician to join our team specialising in engine repairs and maintenance for our Tasmania customers. Based out of Devonport.
_Let Cummins train you to be an engine expert!_
**In this role, you will make an impact in the following ways:**
+ Deliver a first-class service to our customers across automotive, marine, off highway, mining and power generation
+ Complete repairs and maintenance of heavy diesel products and attend to breakdowns in the field, this will be on an on-call roster
+ Diagnose and repair engines
+ Inspect and replace components as required
+ Engine rebuilding and reconditioning
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Mechanical trades qualified as Heavy Diesel Mechanic, Light vehicle mechanic or plant mechanic. Light vehicle with heavy vehicle experience will also be considered
+ Experience as a Diesel Mechanic in the service and maintenance of heavy diesel products, and similar applications is preferred (ideally with an OEM)
+ Previous field service experience advantageous
+ Capable of working independently with minimal supervision
**QUALIFICATIONS**
HR/Forklift License an advantage
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2416202
**Relocation Package** Yes

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Key Areas & Responsibilities:**
+ Diagnose and Repair Automatic Teller Machines (ATMs), Networking equipment as well as other NCR Atleos products
+ Parts management and organisation
+ Continuous training online and in face-to-face classrooms
+ Work autonomously in the field and office to resolve customer issues raised
+ May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods
+ Some interstate travel may be required
**Qualifications**
+ Must have PC hardware and software repair experience
**Preferred Experience and Qualifications**
+ Electro-mechanical device repair and aptitude an advantage
+ Previous experience with ATM and SelfServe Checkout repairs is a strong advantage
+ Network experience is an advantage
+ To be successful for this role, you must have:
+ Passion for new technology
+ Willing to travel and complete service calls as required
+ Able to work autonomously, professionally and be an excellent communicator
+ Valid Driver's license
+ Strong Customer service skills
+ A minimum 2 years' experience with electromechanical equipment
+ High attention to detail
+ PR or Citizenship
**What we offer:**
+ Competitive salary package
+ Non-standard shift Allowance: Sunday-Thursday or Tuesday-Saturday, morning and/or afternoon/evening shift patterns
+ Ongoing training
+ Tool of trade vehicle
+ Tools/Phone/Laptop
+ Permanent position "
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.