117 Onsite Support jobs in Australia

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem's focus is to be the leading global provider of efficient, innovative and sustainable water technologies. One of the best drivers of innovation is a diverse and inclusive environment. We listen, learn and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
Our range of innovative Water Management solutions move, treat, analyse and monitor water creating a great opportunity for you to learn about pumps, treatment applications and all aspects of the Australian water industry.
The Customer Service team engages with our customers to understand and identify their specific needs, supporting them to get the right products to solve their water challenges.
In this role you will:
+ Assist with technical selections and product configuration
+ Build technical knowledge in targeted areas of expertise which enables rapid, accurate and high- quality response for Xylem customers.
+ Manage purchase orders from receipt through to delivery
+ Provide order status updates and follow up on any delays
+ Build relationships with our customers
Supported closely by our team and collaborating with other departments, you will have an interest in developing your product and technical knowledge to enable rapid responsiveness and customer satisfaction.
About you
+ Excellent interpersonal skills with the ability to successfully communicate with customers
+ A strong technical aptitude is highly desired
+ Willing to learn and grow with the business
+ Resourcefulness, creativity and a continuous improvement mindset
+ Strong collaboration skills, working as a team
+ Demonstrated problem-solving capability
+ Competency in using ERPs, CRM software and other applications
If you're ready to launch your sales career in the water industry **APPLY NOW!**
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

**Job Description Summary**
As a Customer Support Specialist at GE Healthcare Australia and New Zealand, you will be responsible for driving a first-class order management process, creating and managing service parts quotes to support sales growth and conversion, working directly with customers to answer queries and resolve issues, and building strong relationships with internal teams and external customers.
**Job Description**
**Essential Responsibilities (include but not limited to):**
+ **Order Processing** - Ensure customer orders are entered accurately and in accordance with customer requirements into the Oracle and Order Management system.
+ **Quote Management** - Create customer quotes, track their progress, and follow up to ensure timely closure.
+ **Customer Communication** - Answer customer questions from across New Zealand and Australia via phone and email.
+ **Cross-functional Collaboration** - Build strong working partnerships with Sales, Supply Chain, and Warehousing/Transportation teams.
+ **Returns & Credits** - Manage credits and returns efficiently and accurately.
+ **Quality Compliance** - Work in compliance with the documented quality system and report any anomalies.
+ **Proactive Engagement** - Follow up with customers to keep them informed of ongoing activities.
+ **Professional Conduct** - Act with professionalism, empathy, and integrity at all times.
+ **Adaptability** - Be flexible and positive in an evolving environment.
**About You**
You are a **Customer Service Representative with 2 years of experience** , known for thriving in fast-paced environments and delivering exceptional customer care. You're looking for an incredible career opportunity with a successful, growing, and global organization.
**Your Strengths Include:**
+ Proven experience in a similar commercial role.
+ High proficiency in MS Office (speed and accuracy are key!).
+ Excellent multitasking and communication skills.
+ Ability to work under pressure and autonomously with minimal supervision.
+ Dependable, reliable, responsible, and open to change.
+ High integrity and dedication to customer satisfaction.
**Highly Regarded Attributes:**
+ An empathetic approach to customer service.
+ Previous experience with Oracle Order Management.
+ Self-motivated with a proactive mindset.
+ Strong rapport-building skills across all levels of the organization.
+ Experience in triaging critical customer issues.
+ Calm and analytical problem-solving approach.
+ A positive team player contributing to a strong team culture.
**Additional Information**
**Relocation Assistance Provided:** No

This is a Customer Support (Superannuation) Specialist role with eToro based in Sydney, NSW, AU
== eToro ==

Role Seniority - mid level, junior

More about the Customer Support (Superannuation) Specialist role at eToro

Customer Support (Superannuation) Specialist

eToro is the trading and investing platform that empowers users to invest, share and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest in a simple and transparent way. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors’ portfolios and statistics, and interact with them to exchange ideas, discuss strategies and benefit from shared knowledge. We have over 38 million registered users from 100 countries and our platform is available in 20 languages. We are a fast growing business with over 1,500 employees across 13 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

In 2024, eToro completed its acquisition of Australian investing app Spaceship, strengthening its presence in the Australian market and expanding into the superannuation and long term savings sector. 

We are constantly growing and are excited to share that we are looking for a Customer Service Representative to join our team!

What will you be doing?

For a business that enables people to invest in their future, trust is everything. This makes our Customer Support team absolutely crucial to the success of Spaceship and its customers.

You will be joining a small team focused on delivering excellent customer experience at Spaceship. Your primary focus will be providing exceptional support to our superannuation members, while also supporting customers across our other products including managed investments (Spaceship Voyager) and US Investing services.

Building trust requires not only a deep understanding of superannuation regulations and processes, but also the ability to empathise with a diverse range of customers – from sophisticated investors who appreciate Spaceship's investment strategy to complete investing newcomers navigating their first super account.

Beyond handling enquiries and solving problems, you'll play a key role in product development by connecting customer feedback with different areas of the business including Product, Marketing, Engineering, Risk & Compliance and Investments.

• 2+ years of hands-on experience in superannuation customer support or working directly with super fund operations

• 2-3 years total experience in B2C customer support, customer success, or similar customer-facing roles

• Experience with customer support systems such as CRMs and online chat platforms

• Strong understanding of superannuation regulations, contribution rules, and member processes

• RG146 accreditation is highly preferred (we can support the right candidate in obtaining this)

• Experience with life insurance and investments is advantageous

• Full working rights in Australia

You will thrive in this position if you are:

• Excited by our mission and hungry for a challenge

• Passionate about forward-thinking fintech products, particularly superannuation and investment platforms

• Empathetic, patient and able to understand complex problems from different viewpoints

• Able to demonstrate initiative and persistence in solving customer problems

• Constantly iterating to find the best solutions for our members

• An exceptional communicator who thrives in a collaborative environment

• Inquisitive with a strong aptitude for continuous learning

• Detail-oriented with strong compliance awareness

This role will be based in our Sydney office. Candidates must have full working rights in Australia.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the eToro team will be there to support your growth.

Are you passionate about providing exceptional customer service and looking to grow your career with an industry leader? Toro Australia is seeking a dedicated Customer Support Specialist - Parts to join our dynamic team in Braeside, VIC. As a key player, you'll support our parts equipment customers, including those in golf, sports fields, construction, and commercial sectors. If you thrive in a fast-paced environment and enjoy building strong relationships, this role is perfect for you!
What's In It For You?
+ Extensive training and development opportunities to grow your skills and advance your career within Toro.
+ Work in a collaborative environment where customer satisfaction is the top priority.
+ Engage with a diverse customer base , from commercial and consumer dealers to end-users, ensuring their needs are met and exceeded.
+ Enjoy a stable and supportive work schedule ( Part-time, Monday to Friday, 27.5 hours) with a market-leading company that values its employees.
What Will You Do?
+ Build and maintain strong relationships with Toro account holders, dealers, end-users, and internal colleagues to drive customer satisfaction.
+ Communicate effectively with customers, process orders, handle credits and returns, providing product advice to maximise sales opportunities.
+ Promote additional products through sales incentive programs, contributing to the growth of Toro's Parts business.
+ Handle customer complaints professionally , ensuring swift resolutions while maintaining successful business relationships.
What Do You Bring?
+ At least two years' experience in a customer service role within a fast-paced environment.
+ Strong sales, negotiation, and communication skills, with a focus on delivering customer satisfaction.
+ Proficiency in Microsoft Office and excellent numeracy and literacy skills.
+ SAP experience is desirable but not essential; willingness to learn is more important.
+ Highly organised and proactive approach, with the ability to adapt to changing situations and priorities.
We encourage applications from candidates of all backgrounds, abilities, and experiences. At our company, diversity is celebrated, and we are committed to creating an inclusive workplace where everyone feels valued and respected.
Who Are We?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
How To Apply?
Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page shortlisted candidates will be contacted.

Description
At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes, by designing our own hardware, enabling it with powerful software, and tying it all together in the cloud.
We are seeking a Sr. Network Support Specialist to provide exceptional customer support (via phone, email, and chat) on wireless networks enabled by eero devices. You should be comfortable working in a technical support environment, curious to learn about eero support processes and tools, committed to doing the best for your team, and intrinsically driven to help customers.
Knowledge of computer networking, along with WiFi and telecommunications, is advantageous but not essential. We provide comprehensive training on all technical aspects of the role, including WiFi fundamentals, networking concepts, and eero-specific tools. This role will be working out of our office in Sydney, Australia providing an opportunity to work with an amazing team of intelligent, motivated, and supportive colleagues and be part of a growing global company that offers a range of career opportunities.
Key job responsibilities
As a Sr. Network Support Specialist, you will:
- Provide advanced technical support to customers and Tier 1 colleagues via phone, email, or chat
- Configure network devices, including routers, switches, firewalls, and wireless access points
- Troubleshoot complex network issues, such as routing, switching, and firewall problems - alongside the devices connecting to them
- Thoroughly document all support interactions and their resolutions
- Identify and escalate complex issues to higher tier support teams
- Provide guidance, mentoring, and on-the-job training to help junior team members continuously learn and improve
A day in the life
As a Sr. Network Support Specialist, you will take part in the day to day delivery of support provided to eero customers across the globe. You'll serve as the escalation point of contact for customers and Tier 1 Network Support Specialists, seeking resolutions for technical and account related inquiries that require more in-depth problem-solving and may be time-sensitive. You will work directly with CS Engineering teams when issues are large, critical, or complex.
Basic Qualifications
- Minimum of 2 years customer facing support experience with a minimum of 12 months in a technical support capacity
- Experience Delivering courteous and efficient support to both external customers and internal colleagues
- Ability to identify and troubleshoot technical issues efficiently and logically
- Ability to Leverage data and analytics to solve problems effectively
- Ability to effectively tailor your communication style and content of technical information, both verbally and in writing, to the needs and understanding level of your audience
- Willingness for continuous learning that includes networking certifications during provided company time (e.g., CompTIA Network +)
Preferred Qualifications
- Understanding of TCP/IP protocol suite and network infrastructure components (routers, switches), network operations (manage switching, VLANs, ACLs, Management access etc.), and troubleshooting methodologies using the OSI Model.
- Certified Wireless Network Administrator (CWNA) certification (training provided)
- Cisco Certified Network Associate (CCNA) (training provided)
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Veralto**
Veralto launched in October 2023 as a $5 billion global leader in essential technologies with a bold vision for creating enduring positive impact for the world. Our operating companies ( are building on a long-standing legacy of success, innovation, and deep customer trust as they work to create a safer, cleaner, more vibrant future.Veralto is headquartered in Waltham, Massachusetts with the 13 operating companies and 300+locations world wide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world united by powerful purpose. Safeguarding the World's Most Vital Resources
Veralto's Water Quality Companies's - Hach , Chemtreat, Trojan Technologies, OTT Hydromet, Sea-Bird Scientific, McCrometer, XOS & Acquatic Informatics- helps to manage, treat, purity & protect the global water supply from municipal & wastewater treatment facilities to lakes, rivers, watersheds and oceans
Our Product Identification companies - videojet, Esko, X-rite, Linx and Pantoe helps package and protect the world's food, medicine and essentials tracing and authenticating billions of goods that travels the global supply chain every day.
Please login to our site - QUALITY PLATFORM**
Water Quality ('WQ") Platform is part of the Environmental & Applied Solutions reporting segment and is a global leader in water quality analysis and treatment, providing instrumentation and disinfection systems to help analyze and manage the quality of ultra-pure water, portable water, wastewater, groundwater and ocean water in residential, commercial, industrial, and natural resource applications. Our water quality business provides products under a variety of brands, including Hach ( , Trojan Technologies ( , McCrometer ( and ChemTreat ( . WQ Asia has sales offices in India, Australia, New Zeland, Singapore, South Korea, Thailand, Malaysia, Indonesia, Vietnam and Philippines.
**ROLE DESCRIPTION**
The primary role of this position is to provide repair and preventative maintenance services for all Hach Process and Laboratory Analytical equipment while promoting customer satisfaction and maintenance contract growth across the region.
**What You'll Be Doing** _(Job Responsibilities)_
+ Use established ISO work instructions to provide repair and preventative maintenance services for all Hach equipment.
+ Work cooperatively with Service team and field sales staff to promote customer satisfaction.
+ Provide service phone support for customers while in their office and while traveling as required.
+ Be highly motivated and able to work without supervision.
+ Actively promote contractual service agreements and upgrade purchases of new equipment.
+ Determine the amount to bill customer within a framework of charges.
+ Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
+ Extensive travel will be incurred within New South Wales and Inter-State for this role.
**Other Non-Essential Functions:**
+ Works with rest of territorial staff as a team to meet objectives.
+ Other duties as assigned.
**What We Are Looking For** **_(Skills & Qualifications)_**
+ Trade certificate or 5+ years' experience in Instrumentation or process control systems required
+ Restricted Electrical or Full Electrical License preferred
+ Mastery of PM, diagnostics & repair on core products as required.
+ Mastery of PM, diagnostics & repair on other products to fulfill customer requirements within the territory.
+ Experience in a commercial Service role with metric and monitored KPI performance preferred.
+ Candidate must have the right to live and work in Australia.
**Environment:**
+ The work environment for this position is both office and field service activity.
+ The field service activity will take this individual into customer's locations and moderate physical activity (e.g. lifting/carrying of materials) occurs.
**_The duties listed in job descriptions are intended only as illustrations of the several types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position._**
Diversity, Equity, and Inclusion | Veralto ( : At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Toro Australia is thrilled to offer an exciting opportunity for a skilled Field Service Technician to join our Equipment team in Braeside, VIC. Reporting to the Service Manager, Equipment, this role will be responsible for the mechanical work involved in repair, maintenance and servicing of turf maintenance related equipment within a nominated region in support of a wider national network.
What Will You Do?
+ Effectively managing field service priorities and schedules.
+ Ensuring our service fleet vehicle's safety, cleanliness, and proper resourcing.
+ Coordinating and performing various mechanical tasks in repairing, maintaining, and servicing turf maintenance-related equipment.
+ Establishing and maintaining relevant service-related information.
+ Providing product service training to clients as required.
+ Build and maintain a customer base to promote the ongoing financial growth of the Service Centre.
+ Participating in regular internal product-based training to meet and exceed OEM service standards.
What Do You Need?
+ Ability to work independently and in a team environment
+ Experience in the maintenance and repair of mobile equipment, including hydraulic and electrical systems, diesel and petrol engines
+ Ability to use test and diagnostic equipment to determine the cause of mechanical or electrical problems
+ Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external customers
+ A valid Australian Motor Vehicle License
We encourage applications from candidates of all backgrounds, abilities, and experiences. At our company, diversity is celebrated, and we are committed to creating an inclusive workplace where everyone feels valued and respected.
Who Are We?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
How To Apply?
Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page shortlisted candidates will be contacted.

Toro Australia is thrilled to offer an exciting opportunity for a skilled Field Service Technician to join our Equipment team in Braeside, VIC. Reporting to the Service Manager, Equipment, this role will be responsible for the mechanical work involved in repair, maintenance and servicing of turf maintenance related equipment within a nominated region in support of a wider national network.
What Will You Do?
+ Effectively managing field service priorities and schedules.
+ Ensuring our service fleet vehicle's safety, cleanliness, and proper resourcing.
+ Coordinating and performing various mechanical tasks in repairing, maintaining, and servicing turf maintenance-related equipment.
+ Establishing and maintaining relevant service-related information.
+ Providing product service training to clients as required.
+ Build and maintain a customer base to promote the ongoing financial growth of the Service Centre.
+ Participating in regular internal product-based training to meet and exceed OEM service standards.
What Do You Need?
+ Ability to work independently and in a team environment
+ Experience in the maintenance and repair of mobile equipment, including hydraulic and electrical systems, diesel and petrol engines
+ Ability to use test and diagnostic equipment to determine the cause of mechanical or electrical problems
+ Strong interpersonal and communication skills and the ability to establish effective business relationships with internal and external customers
+ A valid Australian Motor Vehicle License
We encourage applications from candidates of all backgrounds, abilities, and experiences. At our company, diversity is celebrated, and we are committed to creating an inclusive workplace where everyone feels valued and respected.
Who Are We?
Toro is a leading worldwide provider of innovative solutions for the outdoor environment including turf and landscape maintenance, underground utility construction, rental and specialty construction, and irrigation solutions. You'll enjoy a workplace founded on ideals. Where people and performance are valued equally. Where ethics are a way of life. Where relationships thrive on trust and respect.
How To Apply?
Please note that we commence shortlisting candidates as soon as possible and as such early submission of your application is encouraged to ensure you don't miss out on this great opportunity.
Should you wish to join a market leading company with strong 'People Values' and believe you have the necessary skills to succeed please apply to the Human Resources department via our careers page shortlisted candidates will be contacted.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
**As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer.**
**How will you make an impact?**
Serving as a field service engineer with expertise in Chromatography & Mass Spectrometry, you will have a vital role in assisting our customers. Your duties will involve working with advanced instruments to provide service, technical expertise, and support. You will be integral in addressing critical customer issues and conveying feedback to our global and local teams, all while developing your professional skills.
**What will you do?**
+ Conduct professional on-site Installation, Preventative Maintenance, and Repairs of Thermo Fisher Scientific equipment, focusing on Chromatography & Mass Spectrometry products and providing assistance with other instrumentation when necessary
+ Ensure that all documentation related to in-house and on-site support activity is completed accurately and submitted on a timely basis. This includes maintenance of electronic files, PM reports and Service Reports.
+ Interpret customers' needs and take ownership for problem resolution.
+ Partner with global specialist teams, use digital tools to provide remote resolution and improve the customer experience
+ Lead partner concerns to quickly resolve customer issues, maintain customer happiness and improve processes
+ Be a strong and efficient communicator with customers, our support teams and commercial teams
+ Travel throughout a designated service region at short notice to support Thermo Fisher's products
+ Accurately maintain parts inventory, test equipment, tools, and technical data
+ Ensure that critical metrics are met and achieve Customer Satisfaction objectives
**Required Qualifications:**
+ Bachelor's degree with science or engineering major, or equivalent experience plus strong technical/scientific competence.
+ Requires a minimum of 3 years of relevant instrument experience in field service engineering, experience working with Chromatography and/or Mass Spectrometry is desirable
+ Candidate must possess excellent communication skills to represent the company in a professional manner.
+ Outstanding interpersonal skills as well as analytical and planning skills.
+ Ability to work independently, manage time/priorities, and maintain composure under high levels of demand is vital
+ Ability to adapt and thrive through organizational change and uncertainty.
+ Embodies company 4i values of integrity, intensity, innovation, and involvement.
+ Able to travel up to 30% of the time including interstate and international travel
**What's in it for you?**
+ A competitive salary and performance related bonus structure
+ Access to Thermo Fisher's global University
+ Exposure to market leading & innovative technologies
+ Career development opportunities in a leading global organisation
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.