14 Operational Excellence jobs in Australia

Description
An exciting new role has become available for a Operational Excellence Manager to join the ACES (Amazon Customer Excellence Systems) team. Reporting to the Regional ACES Manager, you will drive process excellence within our Amazon Last Mile Delivery business. You will contribute to the optimisation of our Delivery Station operations, providing teams with knowledge and tools to improve performance.
This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment.
Please note this role will be based in a delivery station (Sydney, NSW) and will own transport to the delivery station and it will require travel within Australia. You will need to be comfortable working across non-traditional shift patterns which include nights and weekends.
You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.
Key job responsibilities
As firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. You will set up actions plans and execute them to drive current performance to benchmark rates.
In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.
- Contribute to audit initiatives and support results-driven action planning
- Contribute to deployment of Process Standard implementations and upgrades within the delivery station partnering with station management and several stakeholders
- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives
- Ensure station management is understanding benchmark rates and is trained in technical configurations to drive accurate reporting and productivity boosts
- During peak time, you will have the responsibility for the day to day management of a Delivery Station, providing leadership to Operations Supervisors, Operations Assistants and Delivery Service Providers, managing external agency relationships and performance.
Basic Qualifications
- Bachelor's degree
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- Advance Excel skills (formulas, Pivot tables, and macros).
- Intermediate SQL level to extract data and formulate queries autonomously.
Preferred Qualifications
- Expertise in Lean Management, Six Sigma and other OE tools, such as kaizen event and VSM.
- Data analysis skills and familiarity with supporting tools e.g. Minitab, JMP, Asana
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
RELOCATION ASSISTANCE: No relocation assistance available
CLEARANCE TYPE: AU-Protected (Baseline)
TRAVEL: Yes, 10% of the Time
**Description**
We're building a reputation as the place to be in Defence. Uniquely aligned to our nation's strategic priorities, we are bringing to Australia leading-edge US capabilities that many can only imagine. We have an unparalleled local understanding of the needs of the ADF and an 800-strong team committed to doing the right thing for Australia and each other. No wonder we are increasingly recognised as a partner of choice for Defence, for industry and for those looking to define possible in their career.
Northrop Grumman Australia partners with the Royal Australian Air Force to provide through-life support for its fleet of **C-27J Spartan Airlifter** aircraft. The C-27J complements the Australian Defence Force's existing Air Mobility fleet and provides airlift of people, equipment and supplies to support Humanitarian Disaster Relief and crisis response in Australia and nearby regions.
**Your Role**
As the Continuous Improvement lead, you will
+ Provide improvement advice in start-up phases or business projects, highlighting issues, constraints and risks
+ Manage Business Improvement projects
+ Influence and lead an improvement and innovation culture
+ Embed Business Improvement capabilities in the business by raising the awareness of Business Improvement to encourage innovation
+ Facilitate Continuous Improvement Councils
**About You**
Armed with your working knowledge of LEAN principles you will be the Subject Matter Expert to the C27J Program and will have
+ Diploma in Project Management,
+ Qualification in Change Management or Experience in Change Management
+ Experience with a wide range of Business Improvement Tools and Techniques
+ Exemplary stakeholder engagement to enable effective partnering across the organisation.
+ Experience in Blackbelt would be highly advantageous
**What we Offer**
Whatever your role, life stage or background, you can shape your career here in your way with highly challenging work, great colleagues and career development, plus a range of flexible benefits and working patterns.
+ Professional Development - further education, leadership development, professional industry memberships and unlimited access to a range of online training
+ Purchased annual leave
+ Salary packaging including novated car leases
+ Generous paid parental leave
+ Volunteer and enhanced Reservist Leave
+ Health & Wellbeing program
+ Employee Assistance Program
We're building a unique, values-driven and inclusive business. We have exciting plans for the future and everyone has a part to play. What's Your Possible?
**Everyone Matters**
Doing the right thing and sharing success are two values underpinning how we behave at Northrop Grumman. Here, everyone matters including candidates from diverse backgrounds.
We are particularly proud of our commitment to reconciliation with Aboriginal and Torres Strait Islander people as demonstrated through our Second Innovate RAP (2024-2026), ( and our support for Veteran employment, and welcome Aboriginal and Torres Strait Islander people and Veterans to apply to join our team.
_As a Defence security clearance is_ _required_ _for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your nationality may be a factor in_ _determining_ _your suitability for this role. You will also need to satisfy police checks and employment screening verification._

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
Xylem's focus is to be the leading global provider of efficient and sustainable water technologies. We listen, learn, and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.
**Xylem** is looking for a **CI / Operational Excellence Project Specialist** at our **Perth** Location. The CI / Operational Excellence Specialist is responsible for business partnering with teams to identify, drive and deliver Lean Transformation projects to drive growth, enhance customer experience, improve productivity and eliminate waste in the business.
The role:
+ Collaborate across teams to identify problems and implement solutions.
+ Lead and facilitate root cause analysis and assess countermeasures.
+ Manage interdependent project plans to meet time, quality, and scope targets.
+ Support and apply Lean tools: Value Stream Mapping, 5S, Standard Work, etc.
+ Manage CI workshops, training, and coaching to embed a CI mindset.
+ Deliver measurable benefits through CI initiatives, including savings and performance improvements.
+ Coordinate communication strategies for CI success stories and updates.
+ Maintain CI savings reports and interface with global/growth markets.
+ Keep stakeholders informed on progress and outcomes and maintain relationships.
+ Analyse data for insights and continuous improvement trends.
+ Support broader initiatives including safety, environmental efforts, and special projects.
About you:
+ Tertiary qualifications in Business, Commerce, Economics, Engineering, or related field.
+ Experience in Engineering, Service, Rental, or Operations (Logistics, Warehouse, etc.) environments (preferred).
+ Strong Analytical, Process Mapping and Change Management Skills
+ Proven track record of implementing Lean/Continuous Improvement projects in a professional setting.
+ Comfortable working independently and in a fast-paced environment.
+ Excellent interpersonal skills with the ability to successfully communicate with stakeholders.
+ Innovative mindset with a focus on delivering measurable improvement.
Benefits
+ Training and Career Development
+ Company Bonus Program
+ Subsidised Health Insurance for you and your immediate family
+ Gym Membership discounts and other wellbeing benefits
+ Company funded Income Protection.
+ Opportunity to make a difference and become part of Xylems volunteer program "Watermark".
**Apply Now** to become part of a loyal, hardworking team and join us on our journey to solve water!
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Curis Recruitment is thrilled to partner with a leading Aboriginal Health Service in the Northern Territory to recruit an experienced Continuous Quality Improvement (CQI) Coordinator .

This is a leadership and governance-focused role where you’ll oversee quality systems, accreditation, and compliance across a community-controlled health organisation. You’ll be based in Katherine , with travel to remote communities as required, playing a key role in driving service improvement and supporting high-quality, culturally safe care.

Further Details

• Base salary: $135,000 + 12% superannuation
• Up to $,500 relocation assistance + access to NTPHN funding grants of up to 7,000
• 6 weeks annual leave + 18% leave loading
• Salary packaging options to maximise take-home pay
• Full-time, fixed-term position
• Professional development and ongoing training
• Work with an experienced, supportive leadership team

About the Role:

As the CQI Coordinator , you will be the organisation’s quality champion — driving strategy, building systems, and fostering accountability . Your role will include:

• Overseeing all accreditation processes including RACGP, ISO, and NDIS, ensuring full compliance.
• Developing and implementing robust CQI frameworks , audit schedules, and performance benchmarks.
• Analysing organisational data and translating insights into action plans that improve safety, efficiency, and client outcomes.
• Collaborating with senior leaders to embed CQI into strategic and operational plans.
• Mentoring and training staff in CQI principles, creating a culture of continuous learning and improvement.
• Preparing reports and dashboards for executive, governance, and board review.

This role suits a strategic thinker with hands-on CQI experience , who can balance governance requirements with practical, on-the-ground improvements.

The Location:

Based in Katherine , you’ll enjoy a role that blends professional impact with an enviable lifestyle. Katherine offers a welcoming community, rich cultural experiences, and breathtaking natural wonders — from gorges and waterfalls to unique outback adventures — all while being well-connected to Darwin for city conveniences.

What You Need

• Current AHPRA registration as a Registered Nurse or Midwife
• Postgraduate qualification in a relevant specialty area
• Proven experience in CQI, clinical governance, and accreditation processes
• Strong analytical, communication, and leadership skills
• Cultural awareness and experience working in Aboriginal health settings
• Manual Driver’s Licence, First Aid Certificate , and ability to obtain relevant clearances

To find out more about this position or to receive a copy of the job description please call 02 9188 3989 or email and I will be in touch within 24 hours.

Why work with Curis Recruitment?
We have recently won an award for '2024 Best Healthcare Recruitment Agency in NSW'! On top of this we have a proven record of placing nurses and midwives into fantastic positions across Australia with some of the best hospitals and health centres.

Our clients know that we only represent the best nurses and midwives out there so when you are represented by us you are always shown in the best light and this gives you a foot in the door right at that first step.

Not the right role for you but know someone who would be amazing? Refer them to us and if we place them, YOU are eligible for a $300 gift vo cher of your choice! Make sure they mention your name when they apply.

This is a Business Operations Assistant role with VenueNow based in St Leonards, NSW, AU
== VenueNow ==

Role Seniority - junior

More about the Business Operations Assistant role at VenueNow

We’re looking for a highly organised and proactive Operations Assistant to help the CEO and broader team stay focused on growth by streamlining workflows, managing priorities, and keeping the business running smoothly. This is a part-time role (approximately 24-30 hours per week) with a mix of administrative, operational, and strategic support.

Immediate Start + Up to $55K Package + Fast Paced Startup + Hybrid Flexible Work + Walking Distance to Crows Nest Metro

Who is VenueNow?

We’re a fast-growing, funded startup (est in 2013) building the go-to platform for booking venues and event suppliers. With 5,000+ listings already live, we’re scaling quickly across Australia - and beyond.

Responsibilities

• Be the go-to person for team processes, operations, and accountability.

• Capture meeting notes, assign tasks, and update project management tools.

• Maintain and improve workflows and data in HubSpot and other systems.

• Create and update reports, processes, and documentation.

• Keep the team accountable by following up on tasks and deadlines.

• Respond to customer and team support queries.

• Organise team activities, travel, and other internal and external engagements.

• Help with staff onboarding and offboarding.

• Provide ad-hoc admin support, including research, errands, and organisation for the wider team.

Requirements

• Strong organisational and time-management skills.

• Experience with project management tools (e.g., Asana, ClickUp, Notion).

• Experience with HubSpot or similar CRM.

• Advanced knowledge of Excel.

• Excellent written and verbal communication.

• Able to work independently, with a proactive and solution-oriented mindset.

• Startup experience is a plus

• Immediate start is preferred!

Why You’ll Love It Here

• Part-time (~24–30 hrs/week during business hours of 9am-5.30pm Monday to Friday)

• Flexible - Open to working either Mon-Thurs or Mon-Fri

• Hybrid Work - Currently WFH Wed and Fri, remaining days in the office

• Work in a fun office with a young, driven and passionate team

• Close to Crows Nest Metro and St Leonards Train station (2-5min walk)

• Be a part of an exciting & funded startup with global aspirations

• Work for a company that puts people first and a team that loves what they do

Sound like you?

If you're looking for flexibility without sacrificing responsibility and want to be a key player in a growing team, we'd love to hear from you.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the VenueNow team will be there to support your growth.

Title:
Business Operations Manager
Who We Are
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space, and cyberspace for the Department of Defense, Intelligence Community, NASA, and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT, and cybersecurity.
This role is with KBR's Government Solutions U.S. division. This project will provide the Customer's Headquarters facilities and outlying buildings with services necessary to ensure optimal performance and utilization of the facility infrastructure, including, but not limited to, Operation & Maintenance (O&M), recapitalization, renovations, design, construction, records management, repairs to correct identified deficiencies or adverse impacts to operational capabilities, and improvements leveraging innovative and technological solutions.
Who You Are
KBR seeks a seasoned Business Operations Manager who, with broad autonomy, will lead the administrative and operational facets of one or more government services projects within the framework set by the Program Manager, customer needs, and contractual obligations. This role demands a professional who has honed their skills over at least a decade, with a minimum of five years in a management capacity, adept at navigating the complexities of project oversight and skilled at driving interdepartmental coordination to surpass review and approval benchmarks.
What You'll Do
As a Business Operations Manager, you will:
+ Ensuring the seamless 24x7 functioning of mission-critical environments, recognizing the paramount need for continuous infrastructure availability
+ Institute organizational structure, define departmental responsibilities, and form positive working relationships between internal functional areas improving communication and overall project management for the program.
+ Coordinate and streamline operational process, procedure and reporting across multiple sites
+ Support the Program Manager in reviewing business systems administration, resources, procedures and methods to improve operational effectiveness, utility and efficiency
+ Sustaining and enhancing client relationships through consistent communication, providing updates on KBR's initiatives, suggesting enhancements, responding to evolving requirements, fostering collaborative dynamics, and soliciting client feedback to gauge KBR's performance
+ Provide and lead an appropriately skilled workforce to carry out the functions of the SOW
+ Responsible for: Ensuring community of support during Contractor personnel change; Interfacing Contractor Officer (CO), COTR, and GPOC; Delivery of all site specific contract requirements
+ Coordinate, supervise, and plan the total work effort associated with renovations and capital improvement work
+ Establish procedures, develop, and implement programs for Mission critical and increase efficiencies
+ Act as the central point of contact for COTR or GPOC for facilities related work
+ Responsible for notifying GPOC on facilities significant events; Ability to compile summaries of events, critical actions accomplished, plans for completion or remediation and brief to site management in various forums
+ Responsible for the management of Work Orders to include resource management and interfacing with customer representatives
+ Adhering strictly to contractual terms to prevent revenue loss and maximize financial outcomes
+ Systematically managing risks by conducting regular evaluations and pinpointing substantial business risks for KBR, as delegated by the Program Manager or Deputy Program Manager
+ Anticipating future client needs and on contract growth opportunities by conducting thorough onsite assessments of client operations and proposing comprehensive project strategies
+ Utilizing analytical tools and methodologies to assess client organizations, secure engagements with considerable profitability potential, and guide the transformation of the client's current operations to their future state
+ Advocating for a culture that prioritizes Quality and Safety throughout all program aspects.
+ Instituting processes and protocols to accurately and promptly track and report data across all sites, ensuring compliance with contractual reporting requirements
+ Embracing new challenges with a propensity for inventive problem-solving and the enhancement or creation of procedures for optimized outcomes
This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space. The Business Operations Manager will be expected to travel between our facilities in Alice Springs and the local area. This position is expected to be onsite 100%.
Requirements
+ A degree in Finance, Business, or Accounting from an accredited university
+ Demonstrated experience working on programs utilizing foreign currency
+ Demonstrated analytical skills and programmatic planning for budgeting and contract management oversight
+ Demonstrated ability to meet short timelines
+ Possess an active TS/SCI U.S. Security Clearance with Counterintelligence polygraph or Host Nation PV clearance
+ A wealth of experience, with a minimum of 10 or more years experience in roles of increasing responsibility and complexity, preferably within a program managing 250+ personnel
+ A track record of establishing and maintaining practices that ensure maximum efficiency and effectiveness, supported by an analytical approach that leverages historical data to optimize equipment reliability and costs
+ Demonstrated expertise in strategic planning, organizing, directing, decisive problem-solving, and the ability to engage effectively with both staff and clients at all levels
+ Knowledge of process improvement models (e.g. LEAN/Six Sigma, ISO 9000)
+ Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to: project schedule, scope, cost, risk, and deliverables and related metrics
+ Experience planning and implementing large-scale facility and logistics projects
+ Knowledge of U.S. government exercise or crisis management communities and experience planning, coordinating and executing support to special events
+ Familiarity with 24/7/365 operational environment
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Finance & Business Operations Manager
Job ID
230538
Posted
05-Aug-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Data & Analytics, Development
Location(s)
Sydney - New South Wales - Australia
**Elevate your skills with a global real estate firm**
**Work as part of a diverse and collaborative National team**
**Office culture like no other - genuine progression**
**Sydney | Land of the Gadigal people**
We have an exciting opportunity for an Finance & Business Operations Manager who possesses a diverse range of skills to suit our infrastructure and property consulting business.
We are a specialist in property development and infrastructure advisory firm. We specialise in the strategy, planning and delivery of major infrastructure projects and programs. In conjunction with our clients and partners, we deliver important projects across all key property and infrastructure sectors. Our current team has broad expertise, which we have utilised to achieve an exceptional industry reputation.
**Job Responsibilities:**
+ You will be required to manage invoicing, budgets, financial reports, financial forecasts, and revenue plans
+ You will be required to undertake contract reviews, manage conflict of interest, and assist the team with legal approval on contracts
+ Assist in managing the integration of a new resourcing tool for the Development & Infrastructure team
+ You will be required to assist, the National Senior Operations manager and National Director with other items as required
**So, what's in it for you?**
+ Work for a leading development and infrastructure advisory consultancy operating in all eastern seaboard states
+ Our company is diverse and so are the opportunities for professional and career development.
+ A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days. 
+ We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
+ We offer a range of networking groups, committees and programs including , Women in Property, NextGen, Pacific & State DEI Committees, MamasThrive Program, ParentHub, Femme FM Program, Fee-Earning Women @ CBRE, First Nations Employee Group, Graduate Program, and more!
**About You:**
+ A background in bookkeeping or accounting, commerce, economics, business with Degree qualifications
+ Drive, energy, and a personable nature
+ A motivated self-starter with initiative,
+ Excellent written and verbal communication skills
+ Excellent skills in all Microsoft software packages and high attention to detail
+ A minimum of 5 years' experience in a comparable role
+ An ability to work in the office with flexible hours that meet team requirements
+ Demonstrated ability to meet crucial deadlines and work under pressure.
+ Will consider part time for the right candidate.
**About us:**
CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.  
Our mission is to realise the potential in all the businesses & people we work with, so that together we can create the real estate solutions of the future. We are driven by the entrepreneurial spirit of our people & the diverse needs of our clients. We are invested in the development & unique needs of our diverse employees & strive to create an inclusive environment that allows our employee to bring their full selves to work. 
**Can we inspire you to join us?**
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome and encourage First Nations People to apply.
Be inspired to elevate your career to new heights.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you! **#WeAreCBRE**
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
**Minimum qualifications:**
+ 2 years of experience in recruiting, human resources, business development, business operations or account management.
+ 1 year of recruiting experience at an agency or in-house recruiting team.
**Preferred qualifications:**
+ 2 years of full cycle recruiting experience in an agency or corporate setting.
+ 1 year of experience short-listing applicants and negotiating compensation packages.
+ Ability to grow customer relationship management, provide consultative skills, and work in a team environment.
+ Excellent organizational skills with attention to detail, along with excellent communication skills, and the ability to take initiative and build relationships.
Google's known for our innovative technologies, products and services -- and for the people behind them. As part of our recruiting team, you're charged with finding the most interesting candidates who bring an entrepreneurial spirit to all they do. You're responsible for guiding candidates through our hiring process and connecting them to the magic of working at Google. You are creative and driven, which allows you to develop lasting relationships with both candidates and hiring managers. You're also comfortable with numbers and drawing insights from analytics to make our hiring process smarter and more efficient.
Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
**Responsibilities:**
+ Develop talent by leveraging recruiting processes and tools, and gathering role requirements and recommendations.
+ Advocate for the applicant and create an experience, supporting applicant assessment, evaluating their skills and client needs, and driving the interview and offer process.
+ Influence hiring managers on their hiring strategy and provide status updates on open roles.
+ Manage recruiting initiatives to meet established goals. Improve the team member, new hire, hiring manager, and recruiter experience.
+ Partner with business, staffing, and hiring stakeholders to build solutions.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:

Description
Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, unique delivery experiences, and great customer service. WW Amazon Business Ops (AB Ops) is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require.
The AB Operations Analyst will partner with program managers across AU AB Ops on improving last mile performance for AB commercial shipments, analysing delivery experience metrics, investigating complex customer issues and escalations, and lending execution support for bulk or high value orders. You will collaborate with a wide range of stakeholders across the business such as AB Sales, AB Customer Support, AMZL, AMXL and 3P. This role will be tactical in nature, and you'll conduct your own research and analysis, always with an eye on the long-term vision of the business. Skills such as cross-team coordination, data analysis and communicating to senior management are essential. This role provides a great opportunity to strengthen the foundations of Amazon's B2B operations in AU and offers the opportunity to influence business decisions and shape the future.
Key job responsibilities
- Manage high-level customer escalations and feedback, including analysing Voice of Customer (VOC) data and attending weekly business reviews
- Conduct deep-dive data analysis on top-performing locations, 3rd party vendor performance, and business operating hours
- Analyse data and drive improvements that are quantified with metrics
- Support program managers with critical business initiatives and programs
- Communicate updates to program managers and senior management
- Oversee the customer onboarding process for a key service offering
- Govern KPI reporting for portfolio programs, providing visibility to milestones, and performance
Basic Qualifications
- Bachelor's degree or equivalent
- 3+ years of working with computers and Microsoft Office products and applications experience
- 3+ years of data analysis and formula creation in Microsoft Excel experience
- Knowledge of SQL
- Knowledge of VBA and Excel Macro creation and modification
- Experience using data to drive root cause elimination and process improvement
Preferred Qualifications
- Experience with end-to-end project management
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Familiarity with supply chain management concepts - forecasting, planning, optimization, logistics - gained through work experience or graduate level education.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.