29 Operational Management jobs in Australia

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking the leaders with trail blazing track record of growth to fuel this growth story.
Cognizant is fully committed to being an inclusive workplace across Asia Pacific. In Feb 2019, Cognizant APAC has been named as the Top employer by Top Employers Institute for excellence in workforce planning & leadership development.
If you want to be part of this growth story, seize the moment and join us in APAC!
**The Opportunity:**
The ANZ business Unit - part of Cognizant APJ - is one of the strongest growing regions in APAC. As part of these growth plans, we are looking for a dynamic and experienced Senior Digital Business Operations Sales Specialist to drive growth across the Australian and New Zealand markets. This role is ideal for a modern thinker with deep expertise in Business Process Outsourcing (BPO), AI-led transformation, and technology-enabled operational models. The successful candidate will be passionate about the impact of AI and emerging technologies in business operations and will be skilled in challenging legacy models to deliver client-centric, future-ready solutions.
**Key Responsibilities**
+ Lead strategic sales initiatives and generate new business opportunities in the BPO and digital operations space across ANZ.
+ Present and evangelize the value of AI-infused, tech-led modern operations, showcasing the "art of the possible" to clients.
+ Develop and execute go-to-market strategies that challenge traditional BPO paradigms and introduce innovative, outcome-driven solutions.
+ Apply AI-led problem solving to address client challenges and enhance operational efficiency.
+ Own the full sales cycle-from lead generation and qualification to proposal development, negotiation, and deal closure.
+ Foster long-term client relationships, ensuring satisfaction, renewals, and upsell opportunities.
**Qualifications**
+ Minimum 5 years of BPO sales experience in the Australian/New Zealand market.
+ Proven success in closing new logo deals and managing client renewals.
+ Strong understanding of AI-led operations, automation platforms, and digital transformation frameworks.
+ Exceptional communication and presentation skills, with the ability to simplify complex concepts.
+ Experience in AI-driven solutioning and consultative selling.
+ Willingness to travel across ANZ for client engagements.
**Skills and Competencies**
+ Strategic thinker with a disruptive mindset and ability to challenge the status quo.
+ Strong negotiation and consultative selling skills.
+ Ability to craft and present client-centric, AI & tech-enabled solutions.
+ Proficiency in leveraging AI and automation to drive business outcomes.
+ Self-starter with a collaborative spirit and goal-oriented approach.
**Next steps** **:**
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Study Start Up Associate II, Home-based in Australia
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Study Start Up Associate to join our diverse and dynamic team. As a Study Start Up Associate at ICON, you will be working within a large-scale, fast-paced environment, supporting the Study Start Up Team Lead in developing and executing the plan for country and site distribution. Your expertise and dedication will be essential in efficiently conducting SSU (Study Start Up) activities in the assigned countries, ensuring the smooth initiation and progress of clinical trials.
**What you will be doing:**
+ Efficiently Drive Study Initiation: Conduct feasibility assessments, site identification, site contract negotiation, and other critical SSU activities.
+ Empower Success through Specialized SSU Expertise: Provide expertise to Study Start Up team leads and project teams, providing valuable insights to drive success.
+ Ensuring Regulatory Compliance: Prepare and coordinate submissions to regulatory, ethics, and other relevant bodies, ensuring compliance with all necessary regulations and guidelines.
+ Safeguarding Patient Welfare: Contribute to the development, finalization, and review of Master and Country Specific Subject Information Sheets/Informed Consent Forms, guaranteeing the highest standards of patient safety and informed consent.
Your Profile:
+ A Bachelor's degree or local equivalent and/or appropriate experience from the Medical/science background and/or discipline.
+ At least 3 years of experience or understanding of clinical study start-up requirements and activities, showing your expertise in the field.
+ Fluency in the local language and English is essential, enabling you to effectively communicate and collaborate with international teams.
#LI-JS1
#LI-Remote
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply

**Job Description**
The Service Operations Intern supports the Dealer Training and Brand Quality teams within the GM Aftersales organization by assisting with the general administration and management of programs, policies and processes fundamental to the operation of these functions. The role directly supports vehicle quality improvement processes, and Dealer Sales and Technical Training programs across all GM products sold within Australia and New Zealand.
**Brand Quality:**
+ Support the review of Technical Assistance Centre (TAC) Cases and Field Product Reports (FPRs) to discover emerging vehicle issues
+ Using multiple data sources such as Quality Data Analytics Platform (QDAP), TrackerGART, Global Warranty (GWM), compile and analyse warranty trend information to assist with issue identification & definition activities, and to measure/analyse the success of service solutions
+ Assist with the management of the Aftersales Top Issues List (TIL) and monitor progress of open issues using the global Problem Resolution Tracking System (PRTS)
+ Assist with the management of quality and problem resolution forums with homerooms and suppliers, including the Right Hand Drive (RHD) remanufacturing process, for products sold under the GM Specialty Vehicles (GMSV) and Cadillac brands
+ Assist with the operation of Captured Test Fleet (CTF) programs
+ Assist with the management and resolution of Vehicle Exchange (VEX) vehicles
+ Assist the TAC Team with data and reports that define top issues and general team performance vs KPI's
**Dealer Training:**
+ Assist the training academy teams preparation and delivery of events such as drive days and the Technicians Guild Program
+ Liaise with stakeholders to source vehicles in a timely manner for training purposes and support the management of the training fleet
+ Process travel subsidy claim requests and dealer payments through the Sundry Billing Request Form (SBRF) system
+ Submit dealer Learning Management System (LMS) license fees (quarterly) and GMSV dealer training subscriptions to Conduent
+ Raise and manage the Training Academy purchase orders and invoice approvals through SAP
+ Support the publication of dealer facing bulletins through Global Connect
**Knowledge:**
+ Experience using Microsoft Excel and Power point essential, Power BI highly regarded
+ Flexible attitude to work assignments and a willingness to take on a diverse range of tasks
+ Knowledge of and aptitude relating to data collection / statistics
+ Some knowledge of automotive business processes and customer expectations highly regarded
+ Knowledge of vehicle mechanical and electrical systems advantageous (not required)
**Skills:**
+ Good computer literacy
+ Problem solving
+ Ability to plan, prioritize and manage/follow up tasks
+ Good negotiating skills
+ Capable of building rapport and relationships across multiple business functions
**Experience/Education:**
+ Currently studying, qualifications in Business, Engineering, Science or similar discipline
**Competencies:**
+ Drive for Results
+ Initiative
+ Problem Solving
+ Enthusiastic and Positive Attitude
+ Organisational skills
**Quality Accountability** :
All employees of GM are assigned the responsibility and authority to:
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Australia Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GM Australia business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
+ Process conforming products/services to the next stage of processing or to the customer after having been trained and authorised to carry out the process in accordance with relevant procedures, standardised operation sheets or job instructions and/or having completed all documentation and tests.
+ Place a temporary hold on any process that is non-conforming to normal specification/standards. Employees must immediately refer the non-conformance to the Supervisor in charge, for approval to continue or initiate corrective action.
+ Comply with GM health and safety policies and procedures including the use of safety equipment provided so as to protect their own health, safety and welfare and to avoid adversely affecting the health and safety of any other person.
+ Ensure that environmental issues arising from their activities are managed according to legal requirements, the Environmental Policy and procedures and good management practices.
+ Refer any environmental issue/s arising from their activities immediately to the Supervisor in charge for approval to either continue or initiate corrective action.
+ Ensure that all work area process changes with a significant environmental aspect are controlled.
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GMSV business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
NOTE: An environmental aspect is regarded as an element of the organisations activities, products or services that has the potential to impact on the environment.
**Diversity:**
All employees of GM are required to support GM's Diversity programs, and to abide by its Equal Employment Opportunity, Harassment and Bullying policies and procedures at all times while acting within their capacity as an employee or while acting on behalf of or with GM.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

AUSTRALIAN CITIZENSHIP REQUIRED FOR THIS POSITION: Yes
RELOCATION ASSISTANCE: Relocation assistance may be available
CLEARANCE TYPE: AU- Secret (NV1)
TRAVEL: Yes, 10% of the Time
**Description**
**Your Role:**
As the Operational and Ground Handling Lead for the Special Purpose Aircraft (SPA) Business Unit, you'll oversee all maintenance and support activities to ensure safe, compliant, and efficient aircraft operations. You'll drive performance, collaboration, and continuous improvement across the SPA maintenance program.
+ Lead the Part 145 Maintenance Organisation to deliver compliant, high-quality maintenance outcomes.
+ Ensure all maintenance and ground handling activities align with approved procedures, data, and regulatory requirements.
+ Coordinate with SPA CAMS, Planning, and MOC teams to manage scheduled and unscheduled maintenance with minimal disruption.
+ Promote a Just Culture and open reporting environment across all maintenance activities.
+ Represent the SPA program in operational meetings and act as Program Manager delegate when required.
**About You:**
You're an experienced aviation professional with strong leadership, technical, and communication skills, ready to ensure excellence in SPA operations and stakeholder engagement.
+ Eligible to obtain and maintain an NV1 AGSVA security clearance.
+ Hold formal Aviation Management, Engineering, or Aircraft Trade qualifications (Civil or Military).
+ Demonstrated experience assessing and implementing OEM service literature.
+ Strong knowledge of maintenance control systems and regulatory compliance requirements.
+ Skilled in negotiation, with excellent written and verbal communication abilities.
**What we Offer:**
We have built our benefits to help you define your possible.
+ 18 weeks paid parental leave
+ Flexible Working Options including - Hybrid Working, 9-day Fortnights, Volunteer leave, Varying start and Finish times to suit your family needs.
+ 2 Weeks Paid Reservist leave
+ Health, Wellbeing and Generous Employee discount programs
+ Additional purchased annual and salary packaging option
+ Ongoing career progression opportunities- leadership development, education support, ongoing career growth through internal movement
**Who we are:**
At Northrop Grumman Australia, we have been defining possible for the ADF for over 20 years. Our commitment to safeguarding Australia's future by delivering pioneering technology is only matched by our commitment to building a great place to work and supporting each other.
**Everyone Matters:**
Wherever you are in your career, we have a range of policies and initiatives in place to help you define possible based on your individual needs. A variety of initiatives support STEM education, veterans, communities and the environment. And our thriving Employee Resource Groups also enable our people to share common interest in such areas as veterans, gender and young professionals.
What's Your Possible?
_As a Defence security clearance is_ _required_ _for this role, you must be an Australian Citizen. International Traffic in Arms Regulations (ITAR) are applicable, as such your_ _nationality may be a factor in_ _determining_ _your suitability for this role. You will also need to satisfy police checks and employment screening verifi_ _cation_

Description
Here at Amazon we're currently seeking for experienced Operations Managers to join our Customer Fulfillment team at our Robotics Fulfillment Center in Kemps Creek.
This is an excellent opportunity to be part of the AU Fulfillment Center (FC) leadership team during its phase of expansion and growth, whereby you get to define the process flows and shape up standard work routines as the operations scale up.
As an Operations Manager, you'll deliver inspiring, inclusive leadership for the teams you supervise. But at the same time, you don't shy away from getting involved whenever necessary.
You'll be directly responsible for supervising a team of Area Managers and their direct reports: meanwhile, you will report to the Site Lead of your Fulfillment Center. The quality of your leadership is key to achievement in this role: you'll motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business.
Another key aspect of your role will be to coordinate on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you supervise. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.
Please note the weekly shift pattern is based on 4 days on and 3 days off and can also be based on night shift.
Key Job Responsibilities:
- Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
- Become a subject matter expert on specific, larger-scale processes and activities within FCs,
- In your inventory control and systems environment, you'll handle timely data collection, updating operations metrics on an hourly basis,
- You'll aim to achieve productivity targets, reduce cost per unit, eliminate errors and ensure a high-quality customer experience,
- Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,
- Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.
Basic Qualifications
- Previous experience in leading large, diverse teams,
- Experience in employee and performance management experience
- Excellent communication skills, both verbal and written,
- Proven experience in a similar, innovative logistics, distribution or manufacturing environment,
- Proven ability in establishing and carry out root cause analysis, and then extract and analyse the data you generate.
Preferred Qualifications
- Completed Bachelor's or Master's degree in Engineering, Operations, Supply Chain/Logistics, or a related field,
- Experience with performance metrics, process improvement and Lean techniques,
- Demonstrated problem solving skills and analytical skills,
- Experience with a contingent workforce during peak seasons,
- Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**DESCRIPTION**
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
We are seeking a self-motivated individual ready to step into a leadership position. The Geraldton Branch offers numerous growth opportunities, including support for the local port with automotive and marine services, as well as extensive gas genset work. Cummins Geraldton also hosts the Gas Engine Training Facility.
The **Operations Manager** role is a fantastic opportunity to grow the business and lead the service and parts teams. This position is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.
**Key responsibilities:**
+ Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
+ Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
+ Responsible for all functions and financial metrics for the branch.
+ Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
+ Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
+ Manages compliance with health, safety, and environmental standards and compliance.
+ Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
+ Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**Skills required:**
+ Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Decision quality - Making good and timely decisions that keep the organization moving forward.
+ Develops talent - Developing people to meet both their career goals and the organization's goals.
+ Drives results - Consistently achieving results, even under tough circumstances.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
**Compensation and Benefits:**
+ Annual Salary commensurate with experience
+ Superannuation
+ Participation in an annual variable compensation (bonus) program
+ Income protection insurance
+ PC software/hardware and a range of vehicles
+ Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
"Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate a health condition or disability, please let us know. Your journey with us matters."
**RESPONSIBILITIES**
The desirable skill set would be a Heavy Duty Automotive Trade or service experience in similar industry.
**QUALIFICATIONS**
+ Develops talent - Developing people to meet both their career goals and the organization's goals.
+ Drives results - Consistently achieving results, even under tough circumstances.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
**Job** General Management
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No

Senior Operations Manager
Job ID

Posted
24-Oct-2025
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Brisbane - Queensland - Australia
**Opportunity to elevate your career with a industry leading property firm**
**Employee benefits program - flexibility and work life balance**
**Diverse and collaborative culture in a market leading team**
**Brisbane | Land of the Turrbal people**
We are seeking a dedicated and detail-oriented individual to join our team in Brisbane as a Senior Operations Manager on a 13 month contract. This role involves a diverse array of tasks including managing daily operations, assisting with administrative tasks, and ensuring a seamless workflow within the department. The ideal candidate should possess excellent organisational skills, a keen eye for detail, and a strong interest in the property sector.
**About the role**
+ Provide full administrative support and assistance to the National leasing team, as required
+ Manage and process invoices on behalf of the brokerage team through CBRE's invoicing platform
+ Reporting for cost recovery, deals, expenses, disbursements, travel, revenue,
+ supply chain etc
+ Manage and send Request for Information briefs (RFI's) on behalf of the team
+ Update property availability data in CBRE's property database MIQ
+ Draft, review and prepare correspondence, reports, presentations, and other documentation.
+ Organise meetings and aid with the organisation of both team and client functions
+ Maintain the team's calendars and ensure awareness of daily/weekly movements and aid when necessary
**About you**
+ Demonstrated experience in a similar role. Previous experience in property is highly beneficial but not essential
+ Strong organisational skills, the ability to problem solve and prioritise multiple tasks
+ Excellent communication and customer service skills and the ability to interact with a broad range of stakeholders
+ Attention to detail to ensure accurate data entry and reporting
+ Experience in core Microsoft packages - particularly Word, Excel, PowerPoint and Outlook
**So, what's it for you?**
+ Inclusive and supportive team culture
+ Ongoing training and development opportunities
+ Limitless development opportunities in a truly global organisation.
+ A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
+ Join our networking groups, committees and programs including , Women in Property, NextGen, Pacific DEI Employee Groups, Fee-Earning Women @ CBRE, First Nations Employee Group, and more!
**Can we inspire you to join us?**
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.
**Applicant AI Use Disclosure**
We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
We welcome and encourage First Nations People to apply.
This is the place where talented people who want to do impactful work can realise potential in every dimension.
If you are successful in progressing, you will be asked to complete a short video interview as part of the recruitment process. The successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you! **#WeAreCBRE**
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Role title: Commercial Operations Manager
Date Posted: 07th Oct 2025
Salary: > 100,000
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
**Role** **and** **Responsibilities**
In this role your responsibilities will include but not be limited to:
+ Revenue and margin forecasting processes, including limited data entry/reporting
+ Maintenance and update of resource planning models, including tracking of key metrics and providing advice to business on necessary improvements
+ Provide key support to Sales Operations inputs, reporting and maintenance
+ Build out and maintenance of AU country balanced scorecard and play a role in APJ reporting and BI initiatives.
+ Build out of AU/NZ level reporting and analysis and support for commercial teams
+ Program management of operational improvement initiatives, notably margin improvement
+ Support for establishment of dashboarding initiatives
+ Contribution to requirements and testing of group system initiatives (eg. UPLF, SO process)
+ End to end process review and improvement
+ Support for business where quantitative/analytical capability is required
+ Modelling of new business initiatives
+ Play a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etc
+ Assist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.
+ Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJ
**Experience**
To be successful in this role, you will have
+ Proven experience as SM Operations or relevant role
+ Understanding of business functions such as HR, Finance, Delivery, etc.
+ Demonstrable competency in Sales Operations, strategic planning and business development
+ Sound knowledge of data analysis and performance/operation metrics
+ Aptitude in decision-making and problem-solving
+ Experience of implementing and running large scale reporting
+ Sound knowledge of Workforce planning practices, metrics etc
+ Experience in Project Management (planning, stakeholder management, governance, reporting)
+ Skills in developing and maintaining BI and Reporting tools
+ Experience of performance reporting and incentive schemes
+ Experience in professional services (IT, Consulting)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**DESCRIPTION**
The role provides a great opportunity to continue to grow the business and lead the service and parts teams. This is a hands-on management role and you will be responsible for managing a modern and strategic branch in Cairns that predominately supports our Power Gen, On-Highway and Marine customers
**You will make an impact in the following ways:**
+ Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
+ Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
+ Responsible for all functions and financial metrics for the branch.
+ Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
+ Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
+ Manages compliance with health, safety, and environmental standards and compliance.
+ Manages and facilities maintenance; manages leases; recommends changes to facilities as appropriate.
+ Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Proven experience as a leader, with a strong focus on HSE, RWE and talent management from a similar industry, with a good understanding of the transport industryis highly desirable.
+ College degree or relevant experience in a similar capacity is preferred
+ Significant relevant experience required, including managerial and budgetary experience.
+ Have highly developed communication and influencing skills.
+ Be able to build strong, value creating customer relationships.
+ Have the ability to balance the needs of employees, customers, shareholders and communities.
**QUALIFICATIONS**
**Critical Competencies:**
**Financial acumen -** Interpreting and applying understanding of key financial indicators to make better business decisions.
**Builds effective teams -** Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
**Business insight -** Applying knowledge of business and the marketplace to advance the organization's goals.
**Develops talent -** Developing people to meet both their career goals and the organization's goals.
**Drives engagement -** Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
**Manages conflict -** Handling conflict situations effectively, with a minimum of noise.
**Influence the Health, Safety and Environmental Culture -** Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.
**Service Capability, Capacity and Coverage -** Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
**Values differences -** Recognizing the value that different perspectives and cultures bring to an organization.
**Job** General Management
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No