155 Operations jobs in Australia
Business Operations Manager
Alice Springs, Northern Territory
KBR
Posted 22 days ago
Job Viewed
Job Description
Title:
Business Operations Manager
Who We Are
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space, and cyberspace for the Department of Defense, Intelligence Community, NASA, and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT, and cybersecurity.
This role is with KBR's Government Solutions U.S. division. This project will provide the Customer's Headquarters facilities and outlying buildings with services necessary to ensure optimal performance and utilization of the facility infrastructure, including, but not limited to, Operation & Maintenance (O&M), recapitalization, renovations, design, construction, records management, repairs to correct identified deficiencies or adverse impacts to operational capabilities, and improvements leveraging innovative and technological solutions.
Who You Are
KBR seeks a seasoned Business Operations Manager who, with broad autonomy, will lead the administrative and operational facets of one or more government services projects within the framework set by the Program Manager, customer needs, and contractual obligations. This role demands a professional who has honed their skills over at least a decade, with a minimum of five years in a management capacity, adept at navigating the complexities of project oversight and skilled at driving interdepartmental coordination to surpass review and approval benchmarks.
What You'll Do
As a Business Operations Manager, you will:
+ Ensuring the seamless 24x7 functioning of mission-critical environments, recognizing the paramount need for continuous infrastructure availability
+ Institute organizational structure, define departmental responsibilities, and form positive working relationships between internal functional areas improving communication and overall project management for the program.
+ Coordinate and streamline operational process, procedure and reporting across multiple sites
+ Support the Program Manager in reviewing business systems administration, resources, procedures and methods to improve operational effectiveness, utility and efficiency
+ Sustaining and enhancing client relationships through consistent communication, providing updates on KBR's initiatives, suggesting enhancements, responding to evolving requirements, fostering collaborative dynamics, and soliciting client feedback to gauge KBR's performance
+ Provide and lead an appropriately skilled workforce to carry out the functions of the SOW
+ Responsible for: Ensuring community of support during Contractor personnel change; Interfacing Contractor Officer (CO), COTR, and GPOC; Delivery of all site specific contract requirements
+ Coordinate, supervise, and plan the total work effort associated with renovations and capital improvement work
+ Establish procedures, develop, and implement programs for Mission critical and increase efficiencies
+ Act as the central point of contact for COTR or GPOC for facilities related work
+ Responsible for notifying GPOC on facilities significant events; Ability to compile summaries of events, critical actions accomplished, plans for completion or remediation and brief to site management in various forums
+ Responsible for the management of Work Orders to include resource management and interfacing with customer representatives
+ Adhering strictly to contractual terms to prevent revenue loss and maximize financial outcomes
+ Systematically managing risks by conducting regular evaluations and pinpointing substantial business risks for KBR, as delegated by the Program Manager or Deputy Program Manager
+ Anticipating future client needs and on contract growth opportunities by conducting thorough onsite assessments of client operations and proposing comprehensive project strategies
+ Utilizing analytical tools and methodologies to assess client organizations, secure engagements with considerable profitability potential, and guide the transformation of the client's current operations to their future state
+ Advocating for a culture that prioritizes Quality and Safety throughout all program aspects.
+ Instituting processes and protocols to accurately and promptly track and report data across all sites, ensuring compliance with contractual reporting requirements
+ Embracing new challenges with a propensity for inventive problem-solving and the enhancement or creation of procedures for optimized outcomes
This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space. The Business Operations Manager will be expected to travel between our facilities in Alice Springs and the local area. This position is expected to be onsite 100%.
Requirements
+ A degree in Finance, Business, or Accounting from an accredited university
+ Demonstrated experience working on programs utilizing foreign currency
+ Demonstrated analytical skills and programmatic planning for budgeting and contract management oversight
+ Demonstrated ability to meet short timelines
+ Possess an active TS/SCI U.S. Security Clearance with Counterintelligence polygraph or Host Nation PV clearance
+ A wealth of experience, with a minimum of 10 or more years experience in roles of increasing responsibility and complexity, preferably within a program managing 250+ personnel
+ A track record of establishing and maintaining practices that ensure maximum efficiency and effectiveness, supported by an analytical approach that leverages historical data to optimize equipment reliability and costs
+ Demonstrated expertise in strategic planning, organizing, directing, decisive problem-solving, and the ability to engage effectively with both staff and clients at all levels
+ Knowledge of process improvement models (e.g. LEAN/Six Sigma, ISO 9000)
+ Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to: project schedule, scope, cost, risk, and deliverables and related metrics
+ Experience planning and implementing large-scale facility and logistics projects
+ Knowledge of U.S. government exercise or crisis management communities and experience planning, coordinating and executing support to special events
+ Familiarity with 24/7/365 operational environment
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
Business Operations Manager
Who We Are
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space, and cyberspace for the Department of Defense, Intelligence Community, NASA, and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT, and cybersecurity.
This role is with KBR's Government Solutions U.S. division. This project will provide the Customer's Headquarters facilities and outlying buildings with services necessary to ensure optimal performance and utilization of the facility infrastructure, including, but not limited to, Operation & Maintenance (O&M), recapitalization, renovations, design, construction, records management, repairs to correct identified deficiencies or adverse impacts to operational capabilities, and improvements leveraging innovative and technological solutions.
Who You Are
KBR seeks a seasoned Business Operations Manager who, with broad autonomy, will lead the administrative and operational facets of one or more government services projects within the framework set by the Program Manager, customer needs, and contractual obligations. This role demands a professional who has honed their skills over at least a decade, with a minimum of five years in a management capacity, adept at navigating the complexities of project oversight and skilled at driving interdepartmental coordination to surpass review and approval benchmarks.
What You'll Do
As a Business Operations Manager, you will:
+ Ensuring the seamless 24x7 functioning of mission-critical environments, recognizing the paramount need for continuous infrastructure availability
+ Institute organizational structure, define departmental responsibilities, and form positive working relationships between internal functional areas improving communication and overall project management for the program.
+ Coordinate and streamline operational process, procedure and reporting across multiple sites
+ Support the Program Manager in reviewing business systems administration, resources, procedures and methods to improve operational effectiveness, utility and efficiency
+ Sustaining and enhancing client relationships through consistent communication, providing updates on KBR's initiatives, suggesting enhancements, responding to evolving requirements, fostering collaborative dynamics, and soliciting client feedback to gauge KBR's performance
+ Provide and lead an appropriately skilled workforce to carry out the functions of the SOW
+ Responsible for: Ensuring community of support during Contractor personnel change; Interfacing Contractor Officer (CO), COTR, and GPOC; Delivery of all site specific contract requirements
+ Coordinate, supervise, and plan the total work effort associated with renovations and capital improvement work
+ Establish procedures, develop, and implement programs for Mission critical and increase efficiencies
+ Act as the central point of contact for COTR or GPOC for facilities related work
+ Responsible for notifying GPOC on facilities significant events; Ability to compile summaries of events, critical actions accomplished, plans for completion or remediation and brief to site management in various forums
+ Responsible for the management of Work Orders to include resource management and interfacing with customer representatives
+ Adhering strictly to contractual terms to prevent revenue loss and maximize financial outcomes
+ Systematically managing risks by conducting regular evaluations and pinpointing substantial business risks for KBR, as delegated by the Program Manager or Deputy Program Manager
+ Anticipating future client needs and on contract growth opportunities by conducting thorough onsite assessments of client operations and proposing comprehensive project strategies
+ Utilizing analytical tools and methodologies to assess client organizations, secure engagements with considerable profitability potential, and guide the transformation of the client's current operations to their future state
+ Advocating for a culture that prioritizes Quality and Safety throughout all program aspects.
+ Instituting processes and protocols to accurately and promptly track and report data across all sites, ensuring compliance with contractual reporting requirements
+ Embracing new challenges with a propensity for inventive problem-solving and the enhancement or creation of procedures for optimized outcomes
This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space. The Business Operations Manager will be expected to travel between our facilities in Alice Springs and the local area. This position is expected to be onsite 100%.
Requirements
+ A degree in Finance, Business, or Accounting from an accredited university
+ Demonstrated experience working on programs utilizing foreign currency
+ Demonstrated analytical skills and programmatic planning for budgeting and contract management oversight
+ Demonstrated ability to meet short timelines
+ Possess an active TS/SCI U.S. Security Clearance with Counterintelligence polygraph or Host Nation PV clearance
+ A wealth of experience, with a minimum of 10 or more years experience in roles of increasing responsibility and complexity, preferably within a program managing 250+ personnel
+ A track record of establishing and maintaining practices that ensure maximum efficiency and effectiveness, supported by an analytical approach that leverages historical data to optimize equipment reliability and costs
+ Demonstrated expertise in strategic planning, organizing, directing, decisive problem-solving, and the ability to engage effectively with both staff and clients at all levels
+ Knowledge of process improvement models (e.g. LEAN/Six Sigma, ISO 9000)
+ Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to: project schedule, scope, cost, risk, and deliverables and related metrics
+ Experience planning and implementing large-scale facility and logistics projects
+ Knowledge of U.S. government exercise or crisis management communities and experience planning, coordinating and executing support to special events
+ Familiarity with 24/7/365 operational environment
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
This advertiser has chosen not to accept applicants from your region.
0
Operations Manager
Brisbane, Queensland
IHG
Posted 22 days ago
Job Viewed
Job Description
At Hotel X, our mission is to create unforgettable experiences for our guests with every stay. We value flexibility, prioritising results over timesheets, and recognise the importance of work-life balance for our team members. Join us and be part of a team that is dedicated to excellence, innovation, and the ultimate in guest satisfaction.
**OUR CULTURE & VALUES**
+ Deliver excellence through service
+ Embrace a growth mindset
+ Communicate honestly and transparently
+ Consider people, community and planet
+ Have each other's backs and respect differences
+ Show up and bring positivity
+ Take accountability & own our mistakes
+ Entrepreneurial mindset where innovation is key.we want to push the boundaries of old school hospitality and shift the needle on a new way of doing things.
**HOW WILL YOU HELP US ACHIEVE OUR GOALS?**
As Operations Manager, you'll keep our hotel running seamlessly and ensure everything is working well - from rooms to housekeeping to engineering. You'll be responsible for making sure our guests are safe, comfortable, and delighted while maximising financial returns, driving team development, executing brand standards, and embedding Hotel X as Brisbane's most vibrant luxury destination. In this role, you'll also serve as Acting General Manager in their absence.
**Key Responsibilities:**
+ Act as the guardian of the guest journey, ensuring every touchpoint - from pre-arrival to departure - reflects the Hotel X promise of purposeful luxury and distinctive experiences.
+ Manage the day-to-day activities across Rooms, Housekeeping, and Engineering. Ensuring effective planning, rostering, and resource allocation to maintain optimal staffing levels and service coverage.
+ Establish clear performance expectations and personal development goals for all leaders and colleagues; ensure they have the necessary tools, training, and cross-training opportunities to succeed in their roles.
+ Lead the Front Office, Housekeeping and Engineering teams to ensure product quality (rooms, public areas, amenities) meets or exceeds guest expectations and supports Quality Evaluation Audit results.
+ Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
+ Ensure a safe and secure environment for guests, team members and hotel assets incompliance with the hotel's or owner's policies and procedures and regulatory requirements.
+ Lead the hotel's commitment to sustainability by partnering with Engineering to improve energy efficiency and environmental performance.
+ Act as the Hotel's First Responder in emergency/crisis situations.
**WHY CHOOSE US?**
As a valued member of our dynamic team, you will have access to:
+ Fun! Enjoy team building, regular events, and a vibrant atmosphere
+ Discounted childcare, food/beverage & gym memberships with our hotel partners
+ The IHG Employee Room Benefit & Friends and Family Program
+ Performance incentives and recognition schemes
+ Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources
+ Career development, mentoring and community support opportunities
+ The chance to experience a unique Hotel environment, a little different to the norm!
**WHAT WE NEED FROM YOU.**
+ Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
+ Three years of guest service/hotel experience with at least two years in a higher management capacity, or an equivalent combination of education and experience
+ Exceptional communication and relationship-building skills
+ Experience in budget management and resource allocation
+ Passion for luxury hospitality and a commitment to delivering True Hospitality
+ Ability to thrive in a fast-paced, dynamic environment
+ Proficiency in the local language
If you are an experienced hotel operator with a passion for luxury hospitality, we invite you to apply for the Operations Manager position!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
**OUR CULTURE & VALUES**
+ Deliver excellence through service
+ Embrace a growth mindset
+ Communicate honestly and transparently
+ Consider people, community and planet
+ Have each other's backs and respect differences
+ Show up and bring positivity
+ Take accountability & own our mistakes
+ Entrepreneurial mindset where innovation is key.we want to push the boundaries of old school hospitality and shift the needle on a new way of doing things.
**HOW WILL YOU HELP US ACHIEVE OUR GOALS?**
As Operations Manager, you'll keep our hotel running seamlessly and ensure everything is working well - from rooms to housekeeping to engineering. You'll be responsible for making sure our guests are safe, comfortable, and delighted while maximising financial returns, driving team development, executing brand standards, and embedding Hotel X as Brisbane's most vibrant luxury destination. In this role, you'll also serve as Acting General Manager in their absence.
**Key Responsibilities:**
+ Act as the guardian of the guest journey, ensuring every touchpoint - from pre-arrival to departure - reflects the Hotel X promise of purposeful luxury and distinctive experiences.
+ Manage the day-to-day activities across Rooms, Housekeeping, and Engineering. Ensuring effective planning, rostering, and resource allocation to maintain optimal staffing levels and service coverage.
+ Establish clear performance expectations and personal development goals for all leaders and colleagues; ensure they have the necessary tools, training, and cross-training opportunities to succeed in their roles.
+ Lead the Front Office, Housekeeping and Engineering teams to ensure product quality (rooms, public areas, amenities) meets or exceeds guest expectations and supports Quality Evaluation Audit results.
+ Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
+ Ensure a safe and secure environment for guests, team members and hotel assets incompliance with the hotel's or owner's policies and procedures and regulatory requirements.
+ Lead the hotel's commitment to sustainability by partnering with Engineering to improve energy efficiency and environmental performance.
+ Act as the Hotel's First Responder in emergency/crisis situations.
**WHY CHOOSE US?**
As a valued member of our dynamic team, you will have access to:
+ Fun! Enjoy team building, regular events, and a vibrant atmosphere
+ Discounted childcare, food/beverage & gym memberships with our hotel partners
+ The IHG Employee Room Benefit & Friends and Family Program
+ Performance incentives and recognition schemes
+ Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources
+ Career development, mentoring and community support opportunities
+ The chance to experience a unique Hotel environment, a little different to the norm!
**WHAT WE NEED FROM YOU.**
+ Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration
+ Three years of guest service/hotel experience with at least two years in a higher management capacity, or an equivalent combination of education and experience
+ Exceptional communication and relationship-building skills
+ Experience in budget management and resource allocation
+ Passion for luxury hospitality and a commitment to delivering True Hospitality
+ Ability to thrive in a fast-paced, dynamic environment
+ Proficiency in the local language
If you are an experienced hotel operator with a passion for luxury hospitality, we invite you to apply for the Operations Manager position!
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Operations Manager
Geraldton, Western Australia
Cummins Inc.
Posted 22 days ago
Job Viewed
Job Description
**DESCRIPTION**
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
We are seeking a self-motivated individual ready to step into a leadership position. The Geraldton Branch offers numerous growth opportunities, including support for the local port with automotive and marine services, as well as extensive gas genset work. Cummins Geraldton also hosts the Gas Engine Training Facility.
The **Operations Manager** role is a fantastic opportunity to grow the business and lead the service and parts teams. This position is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.
**Key responsibilities:**
+ Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
+ Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
+ Responsible for all functions and financial metrics for the branch.
+ Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
+ Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
+ Manages compliance with health, safety, and environmental standards and compliance.
+ Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
+ Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**Skills required:**
+ Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Decision quality - Making good and timely decisions that keep the organization moving forward.
+ Develops talent - Developing people to meet both their career goals and the organization's goals.
+ Drives results - Consistently achieving results, even under tough circumstances.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
**Compensation and Benefits:**
+ Annual Salary commensurate with experience
+ Superannuation
+ Participation in an annual variable compensation (bonus) program
+ Income protection insurance
+ PC software/hardware and a range of vehicles
+ Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
**RESPONSIBILITIES**
The desirable skill set would be a Heavy Duty Automotive Trade or service experience in similar industry.
**QUALIFICATIONS**
+ Develops talent - Developing people to meet both their career goals and the organization's goals.
+ Drives results - Consistently achieving results, even under tough circumstances.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
**Job** General Management
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No
Our culture believes in **_POWERING YOUR POTENTIAL_** . We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what **_#LifeAtCummins_** is all about.
We are seeking a self-motivated individual ready to step into a leadership position. The Geraldton Branch offers numerous growth opportunities, including support for the local port with automotive and marine services, as well as extensive gas genset work. Cummins Geraldton also hosts the Gas Engine Training Facility.
The **Operations Manager** role is a fantastic opportunity to grow the business and lead the service and parts teams. This position is a key appointment within the Western Region Leadership team and is accountable for achieving business objectives in the Midwest of WA.
**Key responsibilities:**
+ Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
+ Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
+ Responsible for all functions and financial metrics for the branch.
+ Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
+ Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
+ Manages compliance with health, safety, and environmental standards and compliance.
+ Manages facilities maintenance; manages leases; recommends changes to facilities as appropriate.
+ Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**Skills required:**
+ Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
+ Customer focus - Building strong customer relationships and delivering customer-centric solutions.
+ Decision quality - Making good and timely decisions that keep the organization moving forward.
+ Develops talent - Developing people to meet both their career goals and the organization's goals.
+ Drives results - Consistently achieving results, even under tough circumstances.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
**Compensation and Benefits:**
+ Annual Salary commensurate with experience
+ Superannuation
+ Participation in an annual variable compensation (bonus) program
+ Income protection insurance
+ PC software/hardware and a range of vehicles
+ Safety equipment / PPE and uniforms provided and a range of personal and professional benefits
**RESPONSIBILITIES**
The desirable skill set would be a Heavy Duty Automotive Trade or service experience in similar industry.
**QUALIFICATIONS**
+ Develops talent - Developing people to meet both their career goals and the organization's goals.
+ Drives results - Consistently achieving results, even under tough circumstances.
+ Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
**Job** General Management
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
2
Operations Coach (Operations Manager) - Nike, Homebush
Sydney, New South Wales
Nike
Posted 8 days ago
Job Viewed
Job Description
**_Join us and be a part of something exciting!_**
**WHO ARE WE LOOKING FOR?**
At Nike Retail, you're the face of the brand, delivering top-tier service and product expertise to a community that lives for sport and style. Ready to grow, innovate, and be part of something bigger? Let's make it happen.
We are thrilled to announce that we are looking for an **Operations Coach** (Operations Manager)
**WHAT WILL YOU WORK ON?**
Leading a team of employees, you'll be part of a diverse and inclusive team with opportunities for personal growth and professional development, all in a casual work environment where you can be your authentic self. And, with a generous employee discount and impressive benefits, we're pretty confident you're going to love it here!
Reporting into the Assistant Head Coach (Assistant Store Manager) you will:
+ Drive a service culture and create an in-store culture that brings the Nike brand to life
+ Ensure payroll compliance, create rosters and zone charts, adhere to cash management standards, forecasting and onboarding of our new team members.
+ Assist the store to achieve financial objectives
+ Lead, Coach, Drive and Inspire the team
+ Operational excellence: including Facilities Management, HR and Loss Prevention programs, and managing break room communications
**WHAT YOU BRING:**
+ Your passion for the Nike brand and desire to grow your leadership career
+ Your previous retail leadership experience with a focus on people development, training and scheduling and onboarding.
+ Your excellent written and verbal communication skills
+ Your time management skills
+ your natural sense of urgency
**WHAT'S IN IT FOR YOU?**
+ At Nike we believe in human potential. We will invest in you as a Leader and focus on your development
+ Competitive salary and generous product discounts
+ Full uniform provided twice per year
+ Access to special release product
+ Birthday leaves
+ Wellbeing program and tools
**_Join Nike as the newest Coach for Team and Culture, where you'll work on a rotating roster and must be available to work weekends, evenings and holidays as needed. If you're passionate about retail and leading people, we'd love to hear from you!_**
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call and let us know the nature of your request, your location and your contact information.
**WHO ARE WE LOOKING FOR?**
At Nike Retail, you're the face of the brand, delivering top-tier service and product expertise to a community that lives for sport and style. Ready to grow, innovate, and be part of something bigger? Let's make it happen.
We are thrilled to announce that we are looking for an **Operations Coach** (Operations Manager)
**WHAT WILL YOU WORK ON?**
Leading a team of employees, you'll be part of a diverse and inclusive team with opportunities for personal growth and professional development, all in a casual work environment where you can be your authentic self. And, with a generous employee discount and impressive benefits, we're pretty confident you're going to love it here!
Reporting into the Assistant Head Coach (Assistant Store Manager) you will:
+ Drive a service culture and create an in-store culture that brings the Nike brand to life
+ Ensure payroll compliance, create rosters and zone charts, adhere to cash management standards, forecasting and onboarding of our new team members.
+ Assist the store to achieve financial objectives
+ Lead, Coach, Drive and Inspire the team
+ Operational excellence: including Facilities Management, HR and Loss Prevention programs, and managing break room communications
**WHAT YOU BRING:**
+ Your passion for the Nike brand and desire to grow your leadership career
+ Your previous retail leadership experience with a focus on people development, training and scheduling and onboarding.
+ Your excellent written and verbal communication skills
+ Your time management skills
+ your natural sense of urgency
**WHAT'S IN IT FOR YOU?**
+ At Nike we believe in human potential. We will invest in you as a Leader and focus on your development
+ Competitive salary and generous product discounts
+ Full uniform provided twice per year
+ Access to special release product
+ Birthday leaves
+ Wellbeing program and tools
**_Join Nike as the newest Coach for Team and Culture, where you'll work on a rotating roster and must be available to work weekends, evenings and holidays as needed. If you're passionate about retail and leading people, we'd love to hear from you!_**
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, protected veteran status, or disability. NIKE is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call and let us know the nature of your request, your location and your contact information.
This advertiser has chosen not to accept applicants from your region.
3
Commercial Operations Manager
Melbourne, Victoria
Cognizant
Posted 3 days ago
Job Viewed
Job Description
Role title: Commercial Operations Manager
Date Posted: 07th Oct 2025
Salary: > 100,000
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
**Role** **and** **Responsibilities**
In this role your responsibilities will include but not be limited to:
+ Revenue and margin forecasting processes, including limited data entry/reporting
+ Maintenance and update of resource planning models, including tracking of key metrics and providing advice to business on necessary improvements
+ Provide key support to Sales Operations inputs, reporting and maintenance
+ Build out and maintenance of AU country balanced scorecard and play a role in APJ reporting and BI initiatives.
+ Build out of AU/NZ level reporting and analysis and support for commercial teams
+ Program management of operational improvement initiatives, notably margin improvement
+ Support for establishment of dashboarding initiatives
+ Contribution to requirements and testing of group system initiatives (eg. UPLF, SO process)
+ End to end process review and improvement
+ Support for business where quantitative/analytical capability is required
+ Modelling of new business initiatives
+ Play a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etc
+ Assist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.
+ Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJ
**Experience**
To be successful in this role, you will have
+ Proven experience as SM Operations or relevant role
+ Understanding of business functions such as HR, Finance, Delivery, etc.
+ Demonstrable competency in Sales Operations, strategic planning and business development
+ Sound knowledge of data analysis and performance/operation metrics
+ Aptitude in decision-making and problem-solving
+ Experience of implementing and running large scale reporting
+ Sound knowledge of Workforce planning practices, metrics etc
+ Experience in Project Management (planning, stakeholder management, governance, reporting)
+ Skills in developing and maintaining BI and Reporting tools
+ Experience of performance reporting and incentive schemes
+ Experience in professional services (IT, Consulting)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Date Posted: 07th Oct 2025
Salary: > 100,000
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.
**Role** **and** **Responsibilities**
In this role your responsibilities will include but not be limited to:
+ Revenue and margin forecasting processes, including limited data entry/reporting
+ Maintenance and update of resource planning models, including tracking of key metrics and providing advice to business on necessary improvements
+ Provide key support to Sales Operations inputs, reporting and maintenance
+ Build out and maintenance of AU country balanced scorecard and play a role in APJ reporting and BI initiatives.
+ Build out of AU/NZ level reporting and analysis and support for commercial teams
+ Program management of operational improvement initiatives, notably margin improvement
+ Support for establishment of dashboarding initiatives
+ Contribution to requirements and testing of group system initiatives (eg. UPLF, SO process)
+ End to end process review and improvement
+ Support for business where quantitative/analytical capability is required
+ Modelling of new business initiatives
+ Play a key role in AU and APJ Operations projects, where required provide reporting, oversee governance etc
+ Assist in the building of knowledge management across Operations functions and provide support to associated areas with their operational cadence and governance.
+ Assist in the design and development of an Operations Continuous Improvement program for AU and then across APJ
**Experience**
To be successful in this role, you will have
+ Proven experience as SM Operations or relevant role
+ Understanding of business functions such as HR, Finance, Delivery, etc.
+ Demonstrable competency in Sales Operations, strategic planning and business development
+ Sound knowledge of data analysis and performance/operation metrics
+ Aptitude in decision-making and problem-solving
+ Experience of implementing and running large scale reporting
+ Sound knowledge of Workforce planning practices, metrics etc
+ Experience in Project Management (planning, stakeholder management, governance, reporting)
+ Skills in developing and maintaining BI and Reporting tools
+ Experience of performance reporting and incentive schemes
+ Experience in professional services (IT, Consulting)
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
4
Operations Manager - Cairns
Cairns, Queensland
Cummins Inc.
Posted 7 days ago
Job Viewed
Job Description
**DESCRIPTION**
The role provides a great opportunity to continue to grow the business and lead the service and parts teams. This is a hands-on management role and you will be responsible for managing a modern and strategic branch in Cairns that predominately supports our Power Gen, On-Highway and Marine customers
**You will make an impact in the following ways:**
+ Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
+ Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
+ Responsible for all functions and financial metrics for the branch.
+ Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
+ Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
+ Manages compliance with health, safety, and environmental standards and compliance.
+ Manages and facilities maintenance; manages leases; recommends changes to facilities as appropriate.
+ Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Proven experience as a leader, with a strong focus on HSE, RWE and talent management from a similar industry, with a good understanding of the transport industryis highly desirable.
+ College degree or relevant experience in a similar capacity is preferred
+ Significant relevant experience required, including managerial and budgetary experience.
+ Have highly developed communication and influencing skills.
+ Be able to build strong, value creating customer relationships.
+ Have the ability to balance the needs of employees, customers, shareholders and communities.
**QUALIFICATIONS**
**Critical Competencies:**
**Financial acumen -** Interpreting and applying understanding of key financial indicators to make better business decisions.
**Builds effective teams -** Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
**Business insight -** Applying knowledge of business and the marketplace to advance the organization's goals.
**Develops talent -** Developing people to meet both their career goals and the organization's goals.
**Drives engagement -** Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
**Manages conflict -** Handling conflict situations effectively, with a minimum of noise.
**Influence the Health, Safety and Environmental Culture -** Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.
**Service Capability, Capacity and Coverage -** Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
**Values differences -** Recognizing the value that different perspectives and cultures bring to an organization.
**Job** General Management
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No
The role provides a great opportunity to continue to grow the business and lead the service and parts teams. This is a hands-on management role and you will be responsible for managing a modern and strategic branch in Cairns that predominately supports our Power Gen, On-Highway and Marine customers
**You will make an impact in the following ways:**
+ Manages customer satisfaction for the Branch as demonstrated by Net Promoter Score and Lens of the Customer programs.
+ Ensures service improvements; monitors Repair Event Cycle Time and manages process improvements within the branch.
+ Responsible for all functions and financial metrics for the branch.
+ Manages the branch to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
+ Develops and maintains business relationships with customers and develops new business partners and alliances for the branch.
+ Manages compliance with health, safety, and environmental standards and compliance.
+ Manages and facilities maintenance; manages leases; recommends changes to facilities as appropriate.
+ Develops a culture of customer service in the branch; recruits, develops, motivates, and retains high quality customer service employees.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ Proven experience as a leader, with a strong focus on HSE, RWE and talent management from a similar industry, with a good understanding of the transport industryis highly desirable.
+ College degree or relevant experience in a similar capacity is preferred
+ Significant relevant experience required, including managerial and budgetary experience.
+ Have highly developed communication and influencing skills.
+ Be able to build strong, value creating customer relationships.
+ Have the ability to balance the needs of employees, customers, shareholders and communities.
**QUALIFICATIONS**
**Critical Competencies:**
**Financial acumen -** Interpreting and applying understanding of key financial indicators to make better business decisions.
**Builds effective teams -** Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
**Business insight -** Applying knowledge of business and the marketplace to advance the organization's goals.
**Develops talent -** Developing people to meet both their career goals and the organization's goals.
**Drives engagement -** Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
**Manages conflict -** Handling conflict situations effectively, with a minimum of noise.
**Influence the Health, Safety and Environmental Culture -** Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.
**Service Capability, Capacity and Coverage -** Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
**Values differences -** Recognizing the value that different perspectives and cultures bring to an organization.
**Job** General Management
**Organization** Cummins Inc.
**Role Category** On-site
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** No
This advertiser has chosen not to accept applicants from your region.
5
Event Operations Manager
Melbourne, Victoria
Hyatt
Posted 9 days ago
Job Viewed
Job Description
**Description:**
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences and trips into journeys.
Join a team that is making travel more human, connected and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalized service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the Role**
As the Events Operations Manager, you will be responsible for the efficient running of the Events Service department in line with Hyatt international's corporate strategies and brand standards, whilst meeting employee, guest and owner expectations. Reporting to the Food & Beverage Manager, you will supervise and manage the day to day operations as well as supporting the team to achieve our purpose.
**Some of the responsibilities include**
+ Drive our guest's Food & Beverage experience in line with Park Hyatt brand standards
+ Provide leadership to a large and diverse team
+ Creating and communicating the rosters and delegation of tasks and responsibilities
+ Recruitment of new associates with the guidance and support of the Human Resources team
+ Control manning levels of Events Service in relation to occupancy, requirements, service quality and costs
+ Handle all guest enquires in a courteous and efficient manner
+ Provide training and onboarding support for new associates within the department
+ Forecasting and budgeting
**Qualifications:**
+ Previous Food & Beverage managerial experience in a luxury hotel is essential
+ A current Victorian Responsible Service of Alcohol (RSA) Certificate
+ A local certificate in food handling and hygiene is advantageous
+ Exceptional people management and interpersonal skills along with strong communication skills
+ The confidence to promote ideas and make sound decisions under pressure
+ A strong attention to detail and the desire to produce high quality operational and administrative outcomes
+ Comprehensive knowledge of business needs, financial reporting and productivity requirements
+ The flexibility to work on a rotating roster, including weekends and public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed.
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** Full-time
**Job:** Banquets
**Req ID:** MEL
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences and trips into journeys.
Join a team that is making travel more human, connected and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalized service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the Role**
As the Events Operations Manager, you will be responsible for the efficient running of the Events Service department in line with Hyatt international's corporate strategies and brand standards, whilst meeting employee, guest and owner expectations. Reporting to the Food & Beverage Manager, you will supervise and manage the day to day operations as well as supporting the team to achieve our purpose.
**Some of the responsibilities include**
+ Drive our guest's Food & Beverage experience in line with Park Hyatt brand standards
+ Provide leadership to a large and diverse team
+ Creating and communicating the rosters and delegation of tasks and responsibilities
+ Recruitment of new associates with the guidance and support of the Human Resources team
+ Control manning levels of Events Service in relation to occupancy, requirements, service quality and costs
+ Handle all guest enquires in a courteous and efficient manner
+ Provide training and onboarding support for new associates within the department
+ Forecasting and budgeting
**Qualifications:**
+ Previous Food & Beverage managerial experience in a luxury hotel is essential
+ A current Victorian Responsible Service of Alcohol (RSA) Certificate
+ A local certificate in food handling and hygiene is advantageous
+ Exceptional people management and interpersonal skills along with strong communication skills
+ The confidence to promote ideas and make sound decisions under pressure
+ A strong attention to detail and the desire to produce high quality operational and administrative outcomes
+ Comprehensive knowledge of business needs, financial reporting and productivity requirements
+ The flexibility to work on a rotating roster, including weekends and public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed.
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** Full-time
**Job:** Banquets
**Req ID:** MEL
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Operations Jobs in Australia !
6
Commercial Operations Manager
Sydney, New South Wales
Amgen
Posted 21 days ago
Job Viewed
Job Description
**HOW MIGHT YOU DEFY IMAGINATION?**
If you feel like you're a part of something bigger, it's because you are. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We have reimagined the most important aspects of our work lives, creating more flexibility than ever before by applying a whole company mindset to plan around our personal needs and work preferences and in turn we are flexible to meet the needs of the business and honor our role in driving a thriving company-wide culture.
**Live - What you will do**
As **Commercial Operations Manager** , you'll play a pivotal role in enabling our field teams to deliver meaningful customer engagement. Based in Sydney and reporting to the Customer Engagement Excellence Lead, you'll enhance CRM and commercial systems, streamline targeting and account management, and drive scalable, self-service solutions. While this role has no direct reports, you'll collaborate across cross-functional teams and influence key stakeholders to shape smarter, more effective commercial operations. We're looking for someone analytical and collaborative, with strong data literacy and proven experience in Customer Relationship Management and Sales Force Effectiveness.
**Key Responsibilities include:**
+ Lead CRM strategy and system optimization to support effective customer engagement across field teams
+ Partner with global CRM and analytics teams to advocate for enhancements and ensure local relevance
+ Develop scalable, self-service training and onboarding resources to build field capability
+ Coordinate the "SFE Liaisons" group to embed CRM and Sales Force Effectiveness skills within the sales force
+ Evaluate emerging technologies (e.g., AI, predictive analytics) to enhance CRM capabilities and support smarter customer engagement
+ Oversee targeting and account planning processes, ensuring alignment with brand strategy and measurable impact
+ Govern CRM and commercial systems with continuous improvement frameworks, ensuring data integrity and reliable insights to empower field teams
+ Champion automation and field self-service across commercial operations
**Win - What we expect of you**
At Amgen, we value diversity and leverage our unique skills to serve patients. We're seeking a collaborative, tech-savvy individual with these attributes/qualifications:
+ Tertiary qualifications in business, marketing, or a related field
+ 5+ years' experience in pharmaceutical commercial operations, with expertise in sales force effectiveness, CRM optimisation and customer targeting.
+ Proven ability to improve sales productivity and effectiveness through data-driven strategies
+ Strong understanding of the Australian pharmaceutical market and commercial drivers
+ Hands-on experience with CRM systems (preferably Veeva) and commercial data analysis
+ Familiarity with automation, self-service analytics, and tools like Alteryx or Tableau to support decision-making
+ Strong stakeholder engagement and influencing skills, with ability to drive adoption of tools and processes across teams
+ Fluency in English, both in oral and written communication
+ Residency, and work rights in Australia essential
**Thrive - What you can expect of us**
As we work to develop treatments that take care of others, we work to care for our teammates' professional and personal growth and well-being.
+ A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
+ Vast opportunities to learn and move up and across our global organization
+ Generous Total Rewards Plan-comprising health, finance and wealth, work/life balance, and career benefits
To learn more about the Amgen difference: this sounds like the opportunity for you - please apply now!_**
**Applications Close** **Friday 3rd October** **2025,** but candidates are encouraged to apply asap. Preliminary interviews will be virtual and may commence on receipt of application.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Amgen Australia are focused on inspiring talent to directly connect with our brand. We respectfully request agencies do not submit unsolicited resumes and candidates are encouraged to always apply directly.
If you feel like you're a part of something bigger, it's because you are. At Amgen, our shared mission-to serve patients-drives all that we do. It is key to our becoming one of the world's leading biotechnology companies. We have reimagined the most important aspects of our work lives, creating more flexibility than ever before by applying a whole company mindset to plan around our personal needs and work preferences and in turn we are flexible to meet the needs of the business and honor our role in driving a thriving company-wide culture.
**Live - What you will do**
As **Commercial Operations Manager** , you'll play a pivotal role in enabling our field teams to deliver meaningful customer engagement. Based in Sydney and reporting to the Customer Engagement Excellence Lead, you'll enhance CRM and commercial systems, streamline targeting and account management, and drive scalable, self-service solutions. While this role has no direct reports, you'll collaborate across cross-functional teams and influence key stakeholders to shape smarter, more effective commercial operations. We're looking for someone analytical and collaborative, with strong data literacy and proven experience in Customer Relationship Management and Sales Force Effectiveness.
**Key Responsibilities include:**
+ Lead CRM strategy and system optimization to support effective customer engagement across field teams
+ Partner with global CRM and analytics teams to advocate for enhancements and ensure local relevance
+ Develop scalable, self-service training and onboarding resources to build field capability
+ Coordinate the "SFE Liaisons" group to embed CRM and Sales Force Effectiveness skills within the sales force
+ Evaluate emerging technologies (e.g., AI, predictive analytics) to enhance CRM capabilities and support smarter customer engagement
+ Oversee targeting and account planning processes, ensuring alignment with brand strategy and measurable impact
+ Govern CRM and commercial systems with continuous improvement frameworks, ensuring data integrity and reliable insights to empower field teams
+ Champion automation and field self-service across commercial operations
**Win - What we expect of you**
At Amgen, we value diversity and leverage our unique skills to serve patients. We're seeking a collaborative, tech-savvy individual with these attributes/qualifications:
+ Tertiary qualifications in business, marketing, or a related field
+ 5+ years' experience in pharmaceutical commercial operations, with expertise in sales force effectiveness, CRM optimisation and customer targeting.
+ Proven ability to improve sales productivity and effectiveness through data-driven strategies
+ Strong understanding of the Australian pharmaceutical market and commercial drivers
+ Hands-on experience with CRM systems (preferably Veeva) and commercial data analysis
+ Familiarity with automation, self-service analytics, and tools like Alteryx or Tableau to support decision-making
+ Strong stakeholder engagement and influencing skills, with ability to drive adoption of tools and processes across teams
+ Fluency in English, both in oral and written communication
+ Residency, and work rights in Australia essential
**Thrive - What you can expect of us**
As we work to develop treatments that take care of others, we work to care for our teammates' professional and personal growth and well-being.
+ A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act
+ Vast opportunities to learn and move up and across our global organization
+ Generous Total Rewards Plan-comprising health, finance and wealth, work/life balance, and career benefits
To learn more about the Amgen difference: this sounds like the opportunity for you - please apply now!_**
**Applications Close** **Friday 3rd October** **2025,** but candidates are encouraged to apply asap. Preliminary interviews will be virtual and may commence on receipt of application.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Amgen Australia are focused on inspiring talent to directly connect with our brand. We respectfully request agencies do not submit unsolicited resumes and candidates are encouraged to always apply directly.
This advertiser has chosen not to accept applicants from your region.
7
Interim Operations Manager
Moorebank, New South Wales
Amazon
Posted 22 days ago
Job Viewed
Job Description
Description
We're seeking for experienced Area Manager's to join the team at our new Fulfillment Center (FC) in Moorebank.
Do you have a passion for motivating, mentoring, and coaching a team? Do you pride yourself in maintaining the highest levels of safety, quality, attendance and performance? As an Area Manager, you will play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
You will be an inspiring leader in one of the following areas within the Fulfillment Center operations: receive, stow, pick, pack or ship, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you'll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
Key job responsibilities
- Leading and developing a team of Amazon associates,
- Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
- Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality,
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives,
- Partnering with the management team to establish and maintain quality control standards,
- Review the work forecasts and determine your requirements to produce during the day to meet the overall building objectives.
Basic Qualifications
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Working experience in Operations, Supply Chain/Logistics, or a related field,
- Experience as a manager, involving sizable teams; you're a natural at motivating others around you and building strong relationships,
- Demonstrate ability in problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes,
- Excellent communication skills, both verbal and written,
Preferred Qualifications
- Direct management experience for employees and their performance,
- Experience with performance metrics and process improvement,
- Candidates must be flexible to work weekends and/or shifts regularly
- Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point and Outlook,
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
We're seeking for experienced Area Manager's to join the team at our new Fulfillment Center (FC) in Moorebank.
Do you have a passion for motivating, mentoring, and coaching a team? Do you pride yourself in maintaining the highest levels of safety, quality, attendance and performance? As an Area Manager, you will play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
You will be an inspiring leader in one of the following areas within the Fulfillment Center operations: receive, stow, pick, pack or ship, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you'll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.
Key job responsibilities
- Leading and developing a team of Amazon associates,
- Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
- Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality,
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives,
- Partnering with the management team to establish and maintain quality control standards,
- Review the work forecasts and determine your requirements to produce during the day to meet the overall building objectives.
Basic Qualifications
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Working experience in Operations, Supply Chain/Logistics, or a related field,
- Experience as a manager, involving sizable teams; you're a natural at motivating others around you and building strong relationships,
- Demonstrate ability in problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes,
- Excellent communication skills, both verbal and written,
Preferred Qualifications
- Direct management experience for employees and their performance,
- Experience with performance metrics and process improvement,
- Candidates must be flexible to work weekends and/or shifts regularly
- Experience in Microsoft Office applications including but not limited to MS Word, Excel, Power Point and Outlook,
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
8
Business Process Operations Specialist
Beverley, Western Australia
Iron Mountain
Posted 7 days ago
Job Viewed
Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**ABOUT THE OPPORTUNITY**
We are seeking a detail-oriented and reliable Business Process Operations Specialist to join our team. In this role you will be responsible for processing business transactions in line with established policies, operational procedures, and risk mitigation requirements.You will ensure timely and accurate completion of daily transaction processing and support the team in maintaining compliance with all agreed standards.
**KEY RESPONSIBILITIES**
+ Process business transactions efficiently and accurately within the framework of company policies, operational guidelines and risk controls.
+ Ensure all daily transactions are completed within a timely and precise manner.
+ Handle and maintain various process documentation to ensure consistency and accuracy.
+ Monitor and ensure all daily operations are performed in compliance with agreed upon and internal guidelines, policies and procedures.
+ Prepare and submit reports to internal and external stakeholders on time, maintaining accuracy and data integrity.
+ Support Mailhub activities including but not limited to: document preparation, sorting, scanning, classification, validation and Quality Assurance activities as required.
+ Complete any reasonable task within your skills and capabilities, as directed by line managers.
+ Perform duties in a safe, respectful, professional manner and support and contribute to a healthy workplace culture at all times.
**YOUR QUALIFICATIONS**
+ Strong attention to detail and commitment to accuracy.
+ Ability to manage and prioritise multiple tasks in a fast paced environment.
+ Excellent organisational and communication skills.
+ Ability to follow structured processes and work within a compliance focused environment with key emphasis on adherence to SOW (Statement of Work) and SOP (Standard Operating Procedures).
+ Comfortable of working in a document-heavy Mailroom/Mailhub work environment (e.g. Receiving, Registering/Recording, Opening, Sorting, Prepping, Scanning, Classifying, Validating, Dispatching, Archiving, Retrieving)
+ Ability to work independently, as a member of a team, and as a member of multiple teams.
+ Maintain an understanding of Iron Mountain's BPO purpose and contribute positively towards it.
**WHAT'S IN IT FOR YOU?**
+ Be part of an ever evolving global organization focused on transformation and innovation
+ A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
+ Global connectivity to learn from 26,000+ teammates across 52 countries
+ Be part of a winning team who embrace diversity, inclusion, and our differences
+ Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**ABOUT THE OPPORTUNITY**
We are seeking a detail-oriented and reliable Business Process Operations Specialist to join our team. In this role you will be responsible for processing business transactions in line with established policies, operational procedures, and risk mitigation requirements.You will ensure timely and accurate completion of daily transaction processing and support the team in maintaining compliance with all agreed standards.
**KEY RESPONSIBILITIES**
+ Process business transactions efficiently and accurately within the framework of company policies, operational guidelines and risk controls.
+ Ensure all daily transactions are completed within a timely and precise manner.
+ Handle and maintain various process documentation to ensure consistency and accuracy.
+ Monitor and ensure all daily operations are performed in compliance with agreed upon and internal guidelines, policies and procedures.
+ Prepare and submit reports to internal and external stakeholders on time, maintaining accuracy and data integrity.
+ Support Mailhub activities including but not limited to: document preparation, sorting, scanning, classification, validation and Quality Assurance activities as required.
+ Complete any reasonable task within your skills and capabilities, as directed by line managers.
+ Perform duties in a safe, respectful, professional manner and support and contribute to a healthy workplace culture at all times.
**YOUR QUALIFICATIONS**
+ Strong attention to detail and commitment to accuracy.
+ Ability to manage and prioritise multiple tasks in a fast paced environment.
+ Excellent organisational and communication skills.
+ Ability to follow structured processes and work within a compliance focused environment with key emphasis on adherence to SOW (Statement of Work) and SOP (Standard Operating Procedures).
+ Comfortable of working in a document-heavy Mailroom/Mailhub work environment (e.g. Receiving, Registering/Recording, Opening, Sorting, Prepping, Scanning, Classifying, Validating, Dispatching, Archiving, Retrieving)
+ Ability to work independently, as a member of a team, and as a member of multiple teams.
+ Maintain an understanding of Iron Mountain's BPO purpose and contribute positively towards it.
**WHAT'S IN IT FOR YOU?**
+ Be part of an ever evolving global organization focused on transformation and innovation
+ A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
+ Global connectivity to learn from 26,000+ teammates across 52 countries
+ Be part of a winning team who embrace diversity, inclusion, and our differences
+ Competitive Total Reward offerings to support your career at Iron Mountain, family, personal wellness, financial wellbeing, and retirement
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
This advertiser has chosen not to accept applicants from your region.
9