6 Operations Assistant jobs in Australia

**General Administration**
+ Answer the switchboard in a courteous and professional manner.
+ Liaise with patients and their families in a compassionate manner.
+ Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
+ Responsible for petty cash dispersal and reconciliation.
+ Responsible for maintaining the levels of and ordering general office supplies.
+ Responsible for bookings and maintaining patient transport.
+ Provides assistance with the quality improvement program.
+ Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
+ Creates and maintains patient Newsletter.
+ Other duties and responsibilities as assigned.
**Billing Administration**
+ To admit and discharge patients within a centralized billing system.
+ To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
+ To conduct eligibility checks on all new patients with their Private Health Fund.
+ Prepare invoices and credit notes in relation to revenue generation.
+ Prepare and collate all required supporting documentation required to accompany invoices.
+ Undertake banking procedures for all cheque and cash payments.
+ Prepare and maintain an accurate record management system of all patient records.
+ Prepare and maintain reconciliation records.
**Patient Service:**
+ Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
+ Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients and visitors including ordering. Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the clinic.
+ Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
+ Manages the ordering of all stock and consumables for the operation of the clinic.
+ Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the Purchasing Officer.
+ Maintains Clinical Manager database.
+ Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
+ Coordinates collection of blood samples by pathology lab, help spin blood before collection.
+ Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
+ Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
+ Engages in internal and external in-service activities to enhance / maintain skills and knowledge
**COMPETENCIES (ATTITUDE, SKILLS, TYPICAL QUALIFICATIONS & EXPERIENCE)**
Essential:
+ 2 years' experience in a similar role
+ Knowledge of Infection Control / Hygiene principles and implementation of this knowledge into daily practice
+ Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team
+ Knowledge of Work Health and Safety as it relates to the role within the facility
+ Understanding of the Quality improvement process and risk management obligations
+ Demonstrated skills in food preparation and presentation
+ Office skills, including filing and answering telephone enquiries
+ Completion of a Patient Service Assistant Certificate or equivalent qualification Computer competence in MS Office.
+ Excellent Customer Service skills.
+ Effective communication and interpersonal skills including the ability to operate within a multidisciplinary team.
+ Demonstrated commitment to quality improvement initiatives.
+ Team player
+ Work with confidentiality, discretion and maturity.

PURPOSEAND SCOPE:

Ensures appropriate provision of outpatient dialysis servicesand treatments within assigned hospitals/facilities by coordinating scheduling and directing outpatient care staff and by performing dialysis treatments as needed. Ensures the provision of quality outpatient care to all hospitalized patients in the most efficient manner in accordance with company policy as well as regulations set forth by the company state and federal agencies.

PRINCIPALRESPONSIBILITIES AND DUTIES

Generaland Staff Related:

• Coordinate and schedule direct patient care staff to provide coverage of outpatient dialysis treatmentsin contracted hospitals/facilities and ensure efficientpatient scheduling and staff utilization.

• Ensure all outpatient treatments are performedin contracted hospitals/facilities according to the established policies and procedures and in compliance with all applicable regulatory requirement and ensure accuratedocumentation of information related to patient treatment(s).

• Provide day to day guidance support and direction to outpatient care staff.  Collaborates with Director of Ops and the Clinical Manager by providing informal feedback on an ongoing basis and formalfeedback input for the annual performance evaluation if applicable. Collaborates with Clinical Management regarding the departmentstaffing and the appropriate hiring firing and disciplinary actions.

• Ensure provision of dialysis related services such as Continuous Renal Replacement Therapy (CRRT) hemoperfusion peritoneal dialysis and plasmapheresis as contracted.

• Acquire information in the latest developments of dialysis techniques (and dialysis related services if applicable) by participating in all scheduled in-service classes.

• Collaborates in the development implementation and maintenance of a Quality Assessmentand Improvement (QAI) Program to ensure the provisionof quality patient care and compliancewith all Joint Commission requirements. Maintain documentation of all activities. Inform Director Operations/Area Manager/Clinical Manager of progress made in aspects of Outpatient Care Program.

• Participate in QAI meetings on a monthly and quarterly basis quarterlyto assure proper reportingof outpatient QAI activities.

• Collaborates with Clinical Manager by conducting and documenting Outpatient staff meetings on a regular basis if appropriate.

• Ensure a proper orientation and training program for all Outpatient staff. Ensure that continuing in-service is provided to all clinical and technical staff. Maintaindocumentation of all training.

  Patient Care:

• Assess daily patient care needs and communicate concerns to attendingphysician. Implement changes in patient care/treatment as directed.

• Perform outpatient treatments accordingto Direct Patient Care Staffing Ratio and oversee all dialysis related medical and emergency functions.

• Communicates with the physician and other members of the healthcare team to interpret adjust and complete patient care plans.

• Monitors patient's condition with regards to problems and potential complications associated with dialysis.

• Administer medications to patients per physician's orders.

• Act as the subject matter expert and as a resourcefor staff members.

  Technical:

• Coordinate with appropriate technical staff to ensure preventative maintenance program for routine machine maintenance to ensure the timely repair of disabledmachines to coordinateinfection control measures routine water culturing water testing logging of results transportation of equipment and supplies and communicate technical information to the staff.

• Ensure efficient utilization of supplies and equipment.

• When necessary operate all dialysis related and emergency equipment safely and efficiently.

  Administration:

• Serve as liaison between the Clinical Manager and The Director of Operations and the staff of each facility and the

• Collaborate with DO/AM and Market Development Group to enhance outpatient programs.

• Oversee all business office activities inclusive of treatment billing payroll and purchase orders.

• Assure that all acute treatment logs are sent to the hospital/facility business office and the RRI Billing Group in a timely manner.

• Submit required monthly reports to the DO/AM Acute Care Manager or Clinical Manager on a timely basis.

• Must communicate between facility and RRI personnel.

• Practice cost containment strategies in all areas including medical supply inventory and personnel.   

• Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essentialfunctions of this job. Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.

• Employees are required to take the Ishihara's Color Blindness test as a condition of employment.  Note that: Failing the Ishihara Test for Color Blindness does not preclude employment. The Company will consider whether reasonable accommodations can be made.

• Day to day work includes desk and personal computer work and interaction with patients facility staff and physicians. The position requires travel between assigned facilities and various locations within the community. Travel to regional Business Unit and Corporate meetingsmay be required.

• The work environment is characteristic of a health care facilitywith air temperature control and moderate noise levels. Could possibly be exposed to infectious and contagiousdiseases/materials.

EDUCATION

• Graduate of an accredited School of Nursing (R.N.)

• Current appropriate state licensure

EXPERIENCE AND REQUIREDSKILLS

• Minimum of 9 months nursing experienceplus 3 months of specialized experienceproviding clinical nursing care to dialysis patients in an acute or chronic setting required.

• 6 months dialysisexperience in an acute setting preferred

• Minimum of 1 year medical-surgical or ICU-CCU nursing experience preferred

• Peritoneal dialysis experience required where program exists

• Demonstrated leadership competencies and skills for the position including continuous quality improvement relationship development results orientation team building motivating employees performance management and decision making.

• Demonstrated management skills necessary to provide leadership in the supervision of dialysis personnel and to ensure the delivery of maximum quality care to all patients.

• Excellent communication (written and verbal) and customer service skills.

RELATIONSHIPS

Internal Contacts: Outpatient care staff RRI facility physicians hospital/facility personnel Director Operations/Area Manager Technical Staff and corporate management.

External Contacts : Administrative personnel at contracted and affiliated hospitals/facilities; outside vendors; other external agencies/providers as appropriate.

SUPERVISION

In Direct Outpatient patient care including PCTS Biomedical personnel and other direct care nursing personnel.

EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity

 

Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.

Description
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun
Summary:
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a Team Leader who acts a mentor/guide to the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. In this role you will be responsible for driving up the sortation & line haul infrastructure in the region which includes identifying the new routes.
Step Up Process Assistant Opportunity:
- This is a opportunity to step up into a process assistant role for a period of time.
Key job responsibilities
Job Deliverables as Step Up Process Assistant:
o Daily Management of shift
o Administrative management of associates
o Job allocation to associates
o Monitoring and mentoring of associates on productivity, quality and safety.
o Analysis of the data reports to identify performance bottlenecks and improve the performance
o Monitor status of problem solve queues
o Responsible for shift quality and associated action plans
o Preparing and implementing training and development plans for associates
o Conduct a 4M and 5S audit for the respective work stations on a daily basis
o Implement the formal process control and process improvement mechanisms such as Kaizen
o Essential Skills Defining the transportation process from FC to FC/RSC
o Ensure enough bandwidth in sortation team to ensure peak time delivery management
o Continuously improve the through put and attain a sustained level of delivery performance improvement
o Stand-in for Area Manager
Basic Qualifications
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 22.2kg, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
Preferred Qualifications
- 1+ years of Microsoft Office products and applications experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We're making history and the good news is we've only just begun
Summary:
Amazon is a highly data driven company highly passionate about its customers. In this context it is vital to ensure the customers always get their orders on time and with quality. The processes at the FCs are largely manual involving large numbers of associates. One of the most critical roles is that of a Team Leader who acts a mentor/guide to the associates towards ensuring meeting the customer expectation by following our standard work practice keeping safety & quality in mind. In this role you will be responsible for driving up the sortation & line haul infrastructure in the region which includes identifying the new routes.
Step Up Process Assistant Opportunity:
- This is a opportunity to step up into a process assistant role for a period of time.
Key job responsibilities
Job Deliverables as Step Up Process Assistant:
o Daily Management of shift
o Administrative management of associates
o Job allocation to associates
o Monitoring and mentoring of associates on productivity, quality and safety.
o Analysis of the data reports to identify performance bottlenecks and improve the performance
o Monitor status of problem solve queues
o Responsible for shift quality and associated action plans
o Preparing and implementing training and development plans for associates
o Conduct a 4M and 5S audit for the respective work stations on a daily basis
o Implement the formal process control and process improvement mechanisms such as Kaizen
o Essential Skills Defining the transportation process from FC to FC/RSC
o Ensure enough bandwidth in sortation team to ensure peak time delivery management
o Continuously improve the through put and attain a sustained level of delivery performance improvement
o Stand-in for Area Manager
Basic Qualifications
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
Preferred Qualifications
- 1+ years of Microsoft Office products and applications experience
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Description:**
**Care Connects Us**
At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.
Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.
**About Park Hyatt Melbourne:**
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.
**Benefits of working with us:**
+ Leading global hotel brand with career advancement opportunities
+ Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
+ Complimentary duty meals whilst on shift
+ Discounted food & beverage and park club health & day spa treatments
+ Discounted onsite car parking
+ Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
+ Generous paid time off and holiday policies including paid parental leave and wellbeing leave
+ 10% discount with NIB Health insurance
**About the Role:**
As the Assistant Manager - Front Office, you will be responsible for overseeing the operations of the hotel in accordance with the established brand standards of Hyatt International. Ensuring the highest standards of customer service are met by efficiently processing the allocation and check in of arrival guests, receiving payments, posting transactions and checking departing guests promptly.
Working in a team of 18, you will support the Front Office Manager in supervising and managing the day to day operations as well as supporting the team to achieve our purpose.
This varied and dynamic role provides a chance to develop your Hospitality career within an international company; either in Australia or overseas.
**Some of the responsibilities include:**
+ Assist the Front Office Management team in efficiently managing the department according to the established team goals
+ Supervision of all front office employees, ensuring their serves are carried out with the utmost efficiently and professionalism
+ Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner
+ Encourages employees to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation
+ Correctly allocating rooms for the following day
+ Oversee that the issuing, accessing and closing of safety deposit boxes and completion of the relevant documents is carried out according to hotel policy
+ Delegation of tasks and responsibilities to staff
+ Overseeing all staff performance whilst assisting them in their duties
+ Ensuring all employees deliver the brand promise and provide excellent service to both internal and external customers
+ Assist in the rostering of staff ensuring the department is adequately manned according to occupancy, service and costs
**Qualifications:**
+ Minimum 2 years' experience as an Assistant Manager or Team Leader in Front Office within a four or five-star hotel environment (experience using Opera Systems are advantageous)
+ Proven experience in supervising, motivating and training others
+ Diploma level or higher qualification in business, tourism or hotel management is advantageous
+ Exceptional interpersonal, communication skills with advanced proficiency of the English language
+ Strong time management skills with the ability to multi-task
+ Superior customer service skills along with excellent service resolutions skills
+ The capability of working both autonomously and as part of a team
+ The ability to work well under pressure and possess a great attention to detail
+ The ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
+ The flexibility to work on a rotating roster, including weekends and public holidays
Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed
**Primary Location:** AU-VI-Melbourne
**Organization:** Park Hyatt Melbourne
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** MEL003315
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.