What Jobs are available for Operations Director in Australia?

Title:
Business Operations Manager
Who We Are
KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space, and cyberspace for the Department of Defense, Intelligence Community, NASA, and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT, and cybersecurity.
This role is with KBR's Government Solutions U.S. division. This project will provide the Customer's Headquarters facilities and outlying buildings with services necessary to ensure optimal performance and utilization of the facility infrastructure, including, but not limited to, Operation & Maintenance (O&M), recapitalization, renovations, design, construction, records management, repairs to correct identified deficiencies or adverse impacts to operational capabilities, and improvements leveraging innovative and technological solutions.
Who You Are
KBR seeks a seasoned Business Operations Manager who, with broad autonomy, will lead the administrative and operational facets of one or more government services projects within the framework set by the Program Manager, customer needs, and contractual obligations. This role demands a professional who has honed their skills over at least a decade, with a minimum of five years in a management capacity, adept at navigating the complexities of project oversight and skilled at driving interdepartmental coordination to surpass review and approval benchmarks.
What You'll Do
As a Business Operations Manager, you will:
+ Ensuring the seamless 24x7 functioning of mission-critical environments, recognizing the paramount need for continuous infrastructure availability
+ Institute organizational structure, define departmental responsibilities, and form positive working relationships between internal functional areas improving communication and overall project management for the program.
+ Coordinate and streamline operational process, procedure and reporting across multiple sites
+ Support the Program Manager in reviewing business systems administration, resources, procedures and methods to improve operational effectiveness, utility and efficiency
+ Sustaining and enhancing client relationships through consistent communication, providing updates on KBR's initiatives, suggesting enhancements, responding to evolving requirements, fostering collaborative dynamics, and soliciting client feedback to gauge KBR's performance
+ Provide and lead an appropriately skilled workforce to carry out the functions of the SOW
+ Responsible for: Ensuring community of support during Contractor personnel change; Interfacing Contractor Officer (CO), COTR, and GPOC; Delivery of all site specific contract requirements
+ Coordinate, supervise, and plan the total work effort associated with renovations and capital improvement work
+ Establish procedures, develop, and implement programs for Mission critical and increase efficiencies
+ Act as the central point of contact for COTR or GPOC for facilities related work
+ Responsible for notifying GPOC on facilities significant events; Ability to compile summaries of events, critical actions accomplished, plans for completion or remediation and brief to site management in various forums
+ Responsible for the management of Work Orders to include resource management and interfacing with customer representatives
+ Adhering strictly to contractual terms to prevent revenue loss and maximize financial outcomes
+ Systematically managing risks by conducting regular evaluations and pinpointing substantial business risks for KBR, as delegated by the Program Manager or Deputy Program Manager
+ Anticipating future client needs and on contract growth opportunities by conducting thorough onsite assessments of client operations and proposing comprehensive project strategies
+ Utilizing analytical tools and methodologies to assess client organizations, secure engagements with considerable profitability potential, and guide the transformation of the client's current operations to their future state
+ Advocating for a culture that prioritizes Quality and Safety throughout all program aspects.
+ Instituting processes and protocols to accurately and promptly track and report data across all sites, ensuring compliance with contractual reporting requirements
+ Embracing new challenges with a propensity for inventive problem-solving and the enhancement or creation of procedures for optimized outcomes
This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space. The Business Operations Manager will be expected to travel between our facilities in Alice Springs and the local area. This position is expected to be onsite 100%.
Requirements
+ A degree in Finance, Business, or Accounting from an accredited university
+ Demonstrated experience working on programs utilizing foreign currency
+ Demonstrated analytical skills and programmatic planning for budgeting and contract management oversight
+ Demonstrated ability to meet short timelines
+ Possess an active TS/SCI U.S. Security Clearance with Counterintelligence polygraph or Host Nation PV clearance
+ A wealth of experience, with a minimum of 10 or more years experience in roles of increasing responsibility and complexity, preferably within a program managing 250+ personnel
+ A track record of establishing and maintaining practices that ensure maximum efficiency and effectiveness, supported by an analytical approach that leverages historical data to optimize equipment reliability and costs
+ Demonstrated expertise in strategic planning, organizing, directing, decisive problem-solving, and the ability to engage effectively with both staff and clients at all levels
+ Knowledge of process improvement models (e.g. LEAN/Six Sigma, ISO 9000)
+ Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to: project schedule, scope, cost, risk, and deliverables and related metrics
+ Experience planning and implementing large-scale facility and logistics projects
+ Knowledge of U.S. government exercise or crisis management communities and experience planning, coordinating and executing support to special events
+ Familiarity with 24/7/365 operational environment
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

About our team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the role
You will lead the charge on North America's Analytical content delivery engine, refining and executing an AI-powered operations strategy that propels speed, integrity, and commercial growth. Your remit spans content integrity and delivery, process excellence, resource optimization, and technology adoption (with a heavy emphasis on enabling generative and agentic AI capabilities). By setting the right KPIs and relentlessly improving workflows, you will ensure more frequent updates and faster content delivery cycles to deliver high-quality, customer-centric output that fuels growth. The role reports to the Global Head of Analytical Editorial Operations.
Responsibilities
+ Oversee a pipeline capable of high-quality, high-velocity content creation and updating; work with content development and editorial partners to refine and execute a multi-year roadmap to accelerate content delivery while managing cost to plan. 
+ Build, coach, and inspire a nimble and high-performing operations team; foster accountability, continuous learning, and AI-first thinking. 
+ Monitor and act on KPIs (cost efficiency, productivity, turnaround time, content freshness); provide executive-ready reporting and recommendations. 
+ Serve as operational SME for supporting Lexis+ AI developments, ensuring content is structured and tagged optimally for emerging AI experiences; partner with Product and Tech teams to embed AI solutions into core workflows. 
+ Own relationships with vendors and shared-services partners, negotiating SOWs, tracking SLAs, and optimizing global resourcing models. 
+ Champion best-practice processes across regions, harmonizing tools, and governance with Global Analytical counterparts. 
+ Engage senior leaders regularly to confirm strategic alignment, surface risks, and celebrate wins. 
Requirements
+ Bachelor's degree in business, operations management, or related field. 
+ Experience in content, publishing, or information-services operations-ideally with legal, regulatory, or professional content. 
+ Demonstrated success refining and executing strategic roadmaps that deliver cost, quality, and speed improvements. 
+ Proven people-leadership experience, including building hybrid, multi-region teams. 
+ Expertise with data-visualization and analytics tools (e.g., Tableau, Power BI, advanced Excel) and comfort using LLMs to analyze large data sets to drive decisions. 
+ Strong financial acumen and stakeholder-influencing skills within highly matrixed organizations.  H ands-on familiarity with Gen AI/agentic AI in content workflows a big plus 
+ Ability to work during US/CAN business hours
Work in a way that works for you
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
+ Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
+ Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
+ Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
+ Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
+ Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
+ Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
About the business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.
In Asia Pacific (APAC), Cognizant has strong presence in key growth markets like Australia, Singapore, India, Japan, China, Hong Kong, UAE, Saudi, etc. It has grown rapidly in these regions and is now poised for exponential growth. We are now seeking the leaders with trail blazing track record of growth to fuel this growth story.
Cognizant is fully committed to being an inclusive workplace across Asia Pacific. In Feb 2019, Cognizant APAC has been named as the Top employer by Top Employers Institute for excellence in workforce planning & leadership development.
If you want to be part of this growth story, seize the moment and join us in APAC!
**The Opportunity:**
The ANZ business Unit - part of Cognizant APJ - is one of the strongest growing regions in APAC. As part of these growth plans, we are looking for a dynamic and experienced Senior Digital Business Operations Sales Specialist to drive growth across the Australian and New Zealand markets. This role is ideal for a modern thinker with deep expertise in Business Process Outsourcing (BPO), AI-led transformation, and technology-enabled operational models. The successful candidate will be passionate about the impact of AI and emerging technologies in business operations and will be skilled in challenging legacy models to deliver client-centric, future-ready solutions.
**Key Responsibilities**
+ Lead strategic sales initiatives and generate new business opportunities in the BPO and digital operations space across ANZ.
+ Present and evangelize the value of AI-infused, tech-led modern operations, showcasing the "art of the possible" to clients.
+ Develop and execute go-to-market strategies that challenge traditional BPO paradigms and introduce innovative, outcome-driven solutions.
+ Apply AI-led problem solving to address client challenges and enhance operational efficiency.
+ Own the full sales cycle-from lead generation and qualification to proposal development, negotiation, and deal closure.
+ Foster long-term client relationships, ensuring satisfaction, renewals, and upsell opportunities.
**Qualifications**
+ Minimum 5 years of BPO sales experience in the Australian/New Zealand market.
+ Proven success in closing new logo deals and managing client renewals.
+ Strong understanding of AI-led operations, automation platforms, and digital transformation frameworks.
+ Exceptional communication and presentation skills, with the ability to simplify complex concepts.
+ Experience in AI-driven solutioning and consultative selling.
+ Willingness to travel across ANZ for client engagements.
**Skills and Competencies**
+ Strategic thinker with a disruptive mindset and ability to challenge the status quo.
+ Strong negotiation and consultative selling skills.
+ Ability to craft and present client-centric, AI & tech-enabled solutions.
+ Proficiency in leveraging AI and automation to drive business outcomes.
+ Self-starter with a collaborative spirit and goal-oriented approach.
**Next steps** **:**
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.**
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Study Start Up Associate II, Home-based in Australia
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
We are currently seeking a Study Start Up Associate to join our diverse and dynamic team. As a Study Start Up Associate at ICON, you will be working within a large-scale, fast-paced environment, supporting the Study Start Up Team Lead in developing and executing the plan for country and site distribution. Your expertise and dedication will be essential in efficiently conducting SSU (Study Start Up) activities in the assigned countries, ensuring the smooth initiation and progress of clinical trials.
**What you will be doing:**
+ Efficiently Drive Study Initiation: Conduct feasibility assessments, site identification, site contract negotiation, and other critical SSU activities.
+ Empower Success through Specialized SSU Expertise: Provide expertise to Study Start Up team leads and project teams, providing valuable insights to drive success.
+ Ensuring Regulatory Compliance: Prepare and coordinate submissions to regulatory, ethics, and other relevant bodies, ensuring compliance with all necessary regulations and guidelines.
+ Safeguarding Patient Welfare: Contribute to the development, finalization, and review of Master and Country Specific Subject Information Sheets/Informed Consent Forms, guaranteeing the highest standards of patient safety and informed consent.
Your Profile:
+ A Bachelor's degree or local equivalent and/or appropriate experience from the Medical/science background and/or discipline.
+ At least 3 years of experience or understanding of clinical study start-up requirements and activities, showing your expertise in the field.
+ Fluency in the local language and English is essential, enabling you to effectively communicate and collaborate with international teams.
#LI-JS1
#LI-Remote
**What ICON can offer you:**
Our success depends on the quality of our people. That's why we've made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
+ Various annual leave entitlements
+ A range of health insurance offerings to suit you and your family's needs.
+ Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
+ Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family's well-being.
+ Life assurance
+ Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site ( to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We're dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here ( in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there's every chance you're exactly what we're looking for here at ICON whether it is for this or other roles.
Are you a current ICON Employee? Please click here ( to apply

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**What you'll do**
We are looking for a Senior Solution Sales Executive in Australia for our Business Transformation Management (BTM) to complement our dedicated and success driven team. We are focusing on high quality consultative sales processes (MEDDIC) with a solid mixture of outbound and inbound generated leads. You help our prospects to recognize our BTM suite as the preferred choice for modern and pragmatic Digital transformation. You are responsible for the whole sales cycle from initiating contact and building a trustful relationship with your target accounts as well as prequalified leads to negotiating the contract and pricing details. 
+ Being part of a start-up driven culture and dynamic work environment in our highly innovative and growing company
+ Working together with our inside sales and marketing organization to initiate contact and start a relationship with your accounts in the Australian market.
+ Controlling the sales process by guiding the prospects with a clear structure through all phases
+ Benefit from our success-driven open communication and collaborative work approach at LeanIX to help achieve best results
**What you bring**
+ At least 7 years of working experience in Enterprise sales within B2B SaaS industry, preferred with Enterprise Architecture Management or complex software solutions.
+ Experience selling to CTO Organizations including Operations and Engineering, building relationships with high-level Stakeholders (VPs, Directors, C-Level)
+ Experience navigating sales process within a complex organisation, able to interact with industry AEs.
+ Being a trusted advisor for your customers with the continuous ambition to help solving their challenges
+ Experienced in and keen on consultative sale, preferably experience in using the MEDDICC Sales Process
+ Your passion to support your prospects and colleagues is part of your success
+ Fluent English communication skills.
Your application information will therefore be shared across SAP and LeanIX recruiting and hiring team
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**What you'll do**
We are looking for a Senior Solution Sales Executive in Australia for our Business Transformation Management (BTM) to complement our dedicated and success driven team. We are focusing on high quality consultative sales processes (MEDDIC) with a solid mixture of outbound and inbound generated leads. You help our prospects to recognize our BTM suite as the preferred choice for modern and pragmatic Digital transformation. You are responsible for the whole sales cycle from initiating contact and building a trustful relationship with your target accounts as well as prequalified leads to negotiating the contract and pricing details. 
+ Being part of a start-up driven culture and dynamic work environment in our highly innovative and growing company
+ Working together with our inside sales and marketing organization to initiate contact and start a relationship with your accounts in the Australian market.
+ Controlling the sales process by guiding the prospects with a clear structure through all phases
+ Benefit from our success-driven open communication and collaborative work approach at LeanIX to help achieve best results
**What you bring**
+ At least 7 years of working experience in Enterprise sales within B2B SaaS industry, preferred with Enterprise Architecture Management or complex software solutions.
+ Experience selling to CTO Organizations including Operations and Engineering, building relationships with high-level Stakeholders (VPs, Directors, C-Level)
+ Experience navigating sales process within a complex organisation, able to interact with industry AEs.
+ Being a trusted advisor for your customers with the continuous ambition to help solving their challenges
+ Experienced in and keen on consultative sale, preferably experience in using the MEDDICC Sales Process
+ Your passion to support your prospects and colleagues is part of your success
+ Fluent English communication skills.
Your application information will therefore be shared across SAP and LeanIX recruiting and hiring teams
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

**Introduction**
As a Business Sales & Delivery Executive, you will support IBM's consistent growth by bringing to the table your business development, sales, account management, and delivery skills.
**Your role and responsibilities**
The ideal candidate will be responsible for managing a team of security professionals and ensuring the successful execution of managed security services for our clients. This role involves strategic planning, client engagement, and a thorough understanding of cybersecurity protocols and trends.
Picture yourself working with a highly motivated, highly successful team with a proven sales record in top technologies. If you're ready to bring insights and experience in cloud security, we are ready to offer you a best-in-class career development.
This role is a leadership role engaged in the sales, planning and implementation of threat management solutions in our services portfolio and as such you will be self-motivated and driven to build new and maintain existing client relationships, have proven track record of meeting your sales and utilisation targets.
* Work with clients to establish a vision, gather requirements, and lead the development of winning solutions which meet client requirements, and maximize IBM's strengths
* Lead and manage the Managed Security Services (MSS) team, ensuring high performance and adherence to service level agreements (SLAs).
* Work closely with colleagues to develop client presentations and Statement of Works (SOWs) based on internal processes for release
* Analyzing and defining a client's threat management strategy based on the business strategy
* Drawing from primary and existing IBM research on evolving market trends
* Identifying issues, creating hypotheses, and executing analysis, to develop decision-ready recommendations for our clients
* Analyse and interpret test results to provide actionable recommendations for remediation, mitigation, and security enhancements.
* Communicate findings and insights to technical and non-technical stakeholders through detailed and concise reports, presentations, and discussions.
* Stay up to date with the latest cybersecurity trends to continuously improve testing methodologies and approaches.
* Provide leadership in use case design and implementation, runbook design and implementation, policy, process, technology assessment and build, governance, or organisational areas.
* Mentor and provide guidance to junior members of the team, fostering skill development and knowledge sharing.
**Required technical and professional expertise**
You understand and how to build use-cases because you know what you're looking for. For example, you understand how ransomware and other malware, or threats technically works, which logs they write to, their IOCs, network flows, and behaviors; thus, you are adapt at building custom use-cases that hunt for early indicators. Additionally, you understand how to hunt for threats, the relationship it has with forensic investigations, and creating extracts that divulge targets and areas of interest. Also, you can design Threat Hunting programs which can be taught to other analysts, or even be automated using artificial intelligence. False positives are your sworn enemies.
You must have experience writing your own queries and scripts that will allow you to search through logs, network flows, and other areas to correlate security events of interest. You are able to de-construct attacks and threats.
* Strong financial acumen and proven sales experience in Micorsoft, Palo Alto or related security technology solutions.
* At least 8-10 years' related experience in design of enterprise security service solutions (advisory, systems integration, and/or managed security services);
* Should have depth of knowledge and experience in core security domains SOC Assessments, Use Cases, SOC Runbooks, SOC Processes, SOC Operations, SIEM, Threat Hunting, Threat Intelligence, IOC's.
* Hands on experience with SIEM solutions such as Microsoft Sentinel highly desired
* Hand on SOAR: Resilient and others (SOAR workflow and playbook skill set)
* Knowledge of Palo Alto Cortex solution and XSIAM
* Knowledge and working experience with EDR, Attack Surface Management, Threat Intelligence tools
* Expert knowledge of Mitre Framework, NIST framework and Cyber Kill Chain Process.
* Scripting and custom parser knowledge required for integrations.
* An understanding of Threat Intelligence and Threat Hunting
* Proficient in incident response processes - detection, triage, incident analysis, remediation, and reporting.
* Understanding of compliance issues (ISO 27001, PCI, COBIT, GDPR, POPII, etc.) and market regulations
* Knowledge of networking fundamentals (TCP/IP, network layers, Ethernet, ARP, etc)
* Knowledge of malware operation and indicators
* Knowledge of threat landscape (threat actors, APT, cyber-crime, etc
* Knowledge of Windows and Linux
* Knowledge in penetration techniques. Extensive experience in documentation and reporting.
* Well-developed presentation skills.
* Strong communications skills both oral and written, and solid organisational skills.
* University degree in computer science, natural sciences or mathematics, engineering or an equivalent activity
**Preferred technical and professional experience**
.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
As a Business Sales & Delivery Executive, you will support IBM's consistent growth by bringing to the table your business development, sales, account management, and delivery skills.
**Your role and responsibilities**
The ideal candidate will be responsible for managing a team of security professionals and ensuring the successful execution of managed security services for our clients. This role involves strategic planning, client engagement, and a thorough understanding of cybersecurity protocols and trends.
Picture yourself working with a highly motivated, highly successful team with a proven sales record in top technologies. If you're ready to bring insights and experience in cloud security, we are ready to offer you a best-in-class career development.
This role is a leadership role engaged in the sales, planning and implementation of threat management solutions in our services portfolio and as such you will be self-motivated and driven to build new and maintain existing client relationships, have proven track record of meeting your sales and utilisation targets.
* Work with clients to establish a vision, gather requirements, and lead the development of winning solutions which meet client requirements, and maximize IBM's strengths
* Lead and manage the Managed Security Services (MSS) team, ensuring high performance and adherence to service level agreements (SLAs).
* Work closely with colleagues to develop client presentations and Statement of Works (SOWs) based on internal processes for release
* Analyzing and defining a client's threat management strategy based on the business strategy
* Drawing from primary and existing IBM research on evolving market trends
* Identifying issues, creating hypotheses, and executing analysis, to develop decision-ready recommendations for our clients
* Analyse and interpret test results to provide actionable recommendations for remediation, mitigation, and security enhancements.
* Communicate findings and insights to technical and non-technical stakeholders through detailed and concise reports, presentations, and discussions.
* Stay up to date with the latest cybersecurity trends to continuously improve testing methodologies and approaches.
* Provide leadership in use case design and implementation, runbook design and implementation, policy, process, technology assessment and build, governance, or organisational areas.
* Mentor and provide guidance to junior members of the team, fostering skill development and knowledge sharing.
**Required technical and professional expertise**
You understand and how to build use-cases because you know what you're looking for. For example, you understand how ransomware and other malware, or threats technically works, which logs they write to, their IOCs, network flows, and behaviors; thus, you are adapt at building custom use-cases that hunt for early indicators. Additionally, you understand how to hunt for threats, the relationship it has with forensic investigations, and creating extracts that divulge targets and areas of interest. Also, you can design Threat Hunting programs which can be taught to other analysts, or even be automated using artificial intelligence. False positives are your sworn enemies.
You must have experience writing your own queries and scripts that will allow you to search through logs, network flows, and other areas to correlate security events of interest. You are able to de-construct attacks and threats.
* Strong financial acumen and proven sales experience in Micorsoft, Palo Alto or related security technology solutions.
* At least 8-10 years' related experience in design of enterprise security service solutions (advisory, systems integration, and/or managed security services);
* Should have depth of knowledge and experience in core security domains SOC Assessments, Use Cases, SOC Runbooks, SOC Processes, SOC Operations, SIEM, Threat Hunting, Threat Intelligence, IOC's.
* Hands on experience with SIEM solutions such as Microsoft Sentinel highly desired
* Hand on SOAR: Resilient and others (SOAR workflow and playbook skill set)
* Knowledge of Palo Alto Cortex solution and XSIAM
* Knowledge and working experience with EDR, Attack Surface Management, Threat Intelligence tools
* Expert knowledge of Mitre Framework, NIST framework and Cyber Kill Chain Process.
* Scripting and custom parser knowledge required for integrations.
* An understanding of Threat Intelligence and Threat Hunting
* Proficient in incident response processes - detection, triage, incident analysis, remediation, and reporting.
* Understanding of compliance issues (ISO 27001, PCI, COBIT, GDPR, POPII, etc.) and market regulations
* Knowledge of networking fundamentals (TCP/IP, network layers, Ethernet, ARP, etc)
* Knowledge of malware operation and indicators
* Knowledge of threat landscape (threat actors, APT, cyber-crime, etc
* Knowledge of Windows and Linux
* Knowledge in penetration techniques. Extensive experience in documentation and reporting.
* Well-developed presentation skills.
* Strong communications skills both oral and written, and solid organisational skills.
* University degree in computer science, natural sciences or mathematics, engineering or an equivalent activity
**Preferred technical and professional experience**
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IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Job Description**
The Service Operations Intern supports the Dealer Training and Brand Quality teams within the GM Aftersales organization by assisting with the general administration and management of programs, policies and processes fundamental to the operation of these functions. The role directly supports vehicle quality improvement processes, and Dealer Sales and Technical Training programs across all GM products sold within Australia and New Zealand.
**Brand Quality:**
+ Support the review of Technical Assistance Centre (TAC) Cases and Field Product Reports (FPRs) to discover emerging vehicle issues
+ Using multiple data sources such as Quality Data Analytics Platform (QDAP), TrackerGART, Global Warranty (GWM), compile and analyse warranty trend information to assist with issue identification & definition activities, and to measure/analyse the success of service solutions
+ Assist with the management of the Aftersales Top Issues List (TIL) and monitor progress of open issues using the global Problem Resolution Tracking System (PRTS)
+ Assist with the management of quality and problem resolution forums with homerooms and suppliers, including the Right Hand Drive (RHD) remanufacturing process, for products sold under the GM Specialty Vehicles (GMSV) and Cadillac brands
+ Assist with the operation of Captured Test Fleet (CTF) programs
+ Assist with the management and resolution of Vehicle Exchange (VEX) vehicles
+ Assist the TAC Team with data and reports that define top issues and general team performance vs KPI's
**Dealer Training:**
+ Assist the training academy teams preparation and delivery of events such as drive days and the Technicians Guild Program
+ Liaise with stakeholders to source vehicles in a timely manner for training purposes and support the management of the training fleet
+ Process travel subsidy claim requests and dealer payments through the Sundry Billing Request Form (SBRF) system
+ Submit dealer Learning Management System (LMS) license fees (quarterly) and GMSV dealer training subscriptions to Conduent
+ Raise and manage the Training Academy purchase orders and invoice approvals through SAP
+ Support the publication of dealer facing bulletins through Global Connect
**Knowledge:**
+ Experience using Microsoft Excel and Power point essential, Power BI highly regarded
+ Flexible attitude to work assignments and a willingness to take on a diverse range of tasks
+ Knowledge of and aptitude relating to data collection / statistics
+ Some knowledge of automotive business processes and customer expectations highly regarded
+ Knowledge of vehicle mechanical and electrical systems advantageous (not required)
**Skills:**
+ Good computer literacy
+ Problem solving
+ Ability to plan, prioritize and manage/follow up tasks
+ Good negotiating skills
+ Capable of building rapport and relationships across multiple business functions
**Experience/Education:**
+ Currently studying, qualifications in Business, Engineering, Science or similar discipline
**Competencies:**
+ Drive for Results
+ Initiative
+ Problem Solving
+ Enthusiastic and Positive Attitude
+ Organisational skills
**Quality Accountability** :
All employees of GM are assigned the responsibility and authority to:
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Australia Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GM Australia business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
+ Process conforming products/services to the next stage of processing or to the customer after having been trained and authorised to carry out the process in accordance with relevant procedures, standardised operation sheets or job instructions and/or having completed all documentation and tests.
+ Place a temporary hold on any process that is non-conforming to normal specification/standards. Employees must immediately refer the non-conformance to the Supervisor in charge, for approval to continue or initiate corrective action.
+ Comply with GM health and safety policies and procedures including the use of safety equipment provided so as to protect their own health, safety and welfare and to avoid adversely affecting the health and safety of any other person.
+ Ensure that environmental issues arising from their activities are managed according to legal requirements, the Environmental Policy and procedures and good management practices.
+ Refer any environmental issue/s arising from their activities immediately to the Supervisor in charge for approval to either continue or initiate corrective action.
+ Ensure that all work area process changes with a significant environmental aspect are controlled.
+ Ensure that you comply with your obligations under the Australian Consumer Law and the GM Consumer Compliance Policy and its associated procedures. In particular, you are responsible for applying the requirements of the Australian Consumer Law within operational processes working with other parts of the GMSV business and dealerships, in addition to interactions with customers, dealers and any escalated customer issues.
NOTE: An environmental aspect is regarded as an element of the organisations activities, products or services that has the potential to impact on the environment.
**Diversity:**
All employees of GM are required to support GM's Diversity programs, and to abide by its Equal Employment Opportunity, Harassment and Bullying policies and procedures at all times while acting within their capacity as an employee or while acting on behalf of or with GM.
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.