1 Problem Management jobs in Australia
Service Integration and Management SME - Contract - Canberra
2600 Canberra, Australian Capital Territory
Gokul Infocare Pty Ltd
Posted 558 days ago
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Job Description
Urgent requirement of Service Integration and Management SME - Contract - Canberra Requirements The SIAM Bundle Lead is responsible for contribution to the Department’s future Service Integration and Management approach and leading any subsequent approaches to market for these services. The SIAM Bundle Lead will lead a leveraged team of technical, commercial, and service delivery specialists, including the SIAM SME, to deliver assigned outcomes.The successful SIAM Bundle Lead and SIAM SME will have a strong understanding of multi-vendor ICT operating models, contemporary development and service delivery frameworks and models, and contemporary service management toolsets and solutions. This includes:Applying their knowledge of the following to various aspects of the program, including but not limited to the development of approach to market requirements for enterprise computing services, evaluating responses, agreeing solutions, and implementing contracted outcomes:How the services and solutions of individual suppliers are integrated together to deliver services and solutions to application owners, developers, and end users.Contemporary SIAM and ITIL Service Management services and operating models.Other contemporary development and service delivery frameworks and models such as DevSecOps and SAFe.Contemporary service management toolsets and solutions, including public cloud toolsets and solutions.Contemporary enterprise operations toolsets and solutions, including application performance monitoring. Deliverables Working with a diverse array of stakeholders to identify and develop SIAM requirements for inclusion in approaches to market.Developing documentation on both current state and future state requirements and other relevant documentation as required.Supporting the SIAM Bundle Lead, Sourcing Lead, Program Manager and Program Office in their deliverables. Essential skills and experience Demonstrated experience in implementing Government ICT outsourcing arrangements, including experience in requirements development, tender evaluation, contract negotiation, and service implementation.Demonstrated experience in implementing SIAM services across large scale ICT delivery environment, including within Government.Demonstrated experience with service management and enterprise operational toolsets and solutions.Strong stakeholder engagement and change management skills to facilitate smooth transitions and minimise disruption.Strong verbal and written communication and documentation skills. The ability to clearly articulate requirements, expectations and outcomes is essential.The ability to present information and communicate expectations across conflicting priorities/workloads.Ability to work under pressure with close attention to detail. This includes the ability to plan, coordinate, and track the progress of various activities within agreed timelines. Duration: 12 months and possible extension of another 2* 12 months Eligibility: Australian/NZ Citizens/PR Holders with Baseline Clearance holder only Email:
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