7 Product Designer jobs in Australia

Product Designer

2000 Sydney, New South Wales THE ICONIC

Posted 1 day ago

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Job Description

This is a Product Designer role with THE ICONIC based in Sydney, NSW, AU
== THE ICONIC ==

Role Seniority - mid level

More about the Product Designer role at THE ICONIC

At THE ICONIC our mission is to deliver seamless and inspiring experiences for our customers and our people. We believe design is at the heart of every great customer experience.

We’re looking for a creative and customer-obsessed Product Designer (UX/UI) to join our team on a 12 month max term contract and help shape the future of online retail. If you thrive on solving real user problems and love turning insights into intuitive, beautiful experiences, this could be your next move.

What you’ll love about this role…

  • Champion user-centered design: Dive into research to understand user needs, pain points, and behaviors. Transform insights into intuitive, visually compelling solutions.

  • Design for delight: Own the end-to-end design workflow, from ideation and wireframes to polished UI and prototypes. Ensure every interaction is seamless, accessible, and on-brand.

  • Collaborate & influence: Work closely with product managers, engineers, and stakeholders to align design decisions with business goals. Build trust and foster open, creative discussions across teams.

  • Iterate & optimize: Use analytics, user feedback, A/B testing, and usability studies to refine and elevate product experiences.

  • Maintain design excellence: Uphold THE ICONIC’s design system and brand integrity while delivering engaging, consistent interfaces across web and app.

What you’ll  bring to the role…

  • Proven experience in UX/UI, interaction design, and visual hierarchy.

  • Advanced skills in Figma, Sketch, Adobe XD, and prototyping tools (InVision, Framer, or similar).

  • Strong portfolio demonstrating end-to-end product design thinking and execution.

  • The ability to turn complex problems into simple, accessible, and delightful solutions.

  • Experience gathering and acting on data, customer feedback, and usability testing.

  • Excellent communication and collaboration skills, you’re a team player and a customer champion.

  • Help drive accessibility and usability improvements across our product ecosystem.

  • Be the customer voice in every product decision and ensure our users are always at the heart of what we do.

Why you'll love THE ICONIC

  • Fun, collaborative and fast paced environment

  • Sweat out the stress using our discounted gym memberships

  • Get your knowledge fix with our learning days and learning tools

  • No matter what your style is, we have got you covered with our AMAZING staff discount and our famous sample sales!

  • Hybrid working environment so you can manage your location across the office and wherever else works for you

  • Got a furry friend? Bring them to our FC office! We LOVE animals. 

Additional Information

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly:  




Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the THE ICONIC team will be there to support your growth.

This advertiser has chosen not to accept applicants from your region.

Senior Product Designer

2010 Surry Hills, New South Wales Valiant Finance

Posted 1 day ago

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Job Description

This is a Senior Product Designer role with Valiant Finance based in Surry Hills, NSW, AU
== Valiant Finance ==

Role Seniority - senior

More about the Senior Product Designer role at Valiant Finance

Valiant is an innovative, award-winning platform connecting Australian business owners with the finance they need to kick goals. With pioneering tech, a diverse lending panel, and a talented team, we've revolutionised the business lending game. We bring the human touch to finance, making it accessible to Aussie SMEs and streamlining the (traditionally tedious) application process. We work with over 80 leading lenders to wow our clients with a seamless experience, from their initial enquiry through to settling funds.

Our global Enterprise technology arm provides embedded finance experience and orchestration infrastructure to enterprise clients. We pride ourselves on building and delivering category-leading tech products across the US, Australia and the UK for top-tier global businesses. We have a strong growth agenda and are always looking for top talent to join the pursuit of our vision to “unleash the economic potential of every idea”! 

We're looking for an experienced and strategic Senior Product Designer to join our small, fast-moving team. You'll take ownership of the end-to-end user experience, from initial research and strategy to crafting beautiful, high-fidelity designs. As a key player in our dynamic environment, you'll be instrumental in shaping the future of our product and championing user-centric design across the business.

About the Role

In this position, you will lead the design process for new and existing features, ensuring our products are intuitive, accessible, and delightful to use for multiple stakeholder personas. You will work closely with Product Managers and developers, translating complex and ambiguous business problems into elegant design solutions. Your passion for creating exceptional experiences will drive the evolution of our platform, and you will have the autonomy to make a significant impact.

In addition to this, you will:

  • Lead the entire design lifecycle, from user research and wireframing to prototyping and final UI design

  • Communicate design decisions and rationale clearly to stakeholders, advocating for the user at every stage

  • Contribute to and evolve our design system, standards and processes to maintain consistency and efficiency across all products

  • Collaborate with engineers to ensure your designs are implemented to the required standard

  • Conduct user testing and gather feedback to validate designs and inform product strategy

  • Initiate and build a design organisation and culture to support business scale


What You'll Bring to Valiant

We are looking for a seasoned designer with a strong portfolio that demonstrates a deep understanding of user-centric design principles (especially with B2B applications) and the ability to solve complex problems.

Design leadership and ownership

  • 5+ years of professional product design experience with a strong portfolio demonstrating end-to-end design process and measurable impact on user experience

  • Proven track record of leading design for complex B2B SaaS and/or fintech products from initial research through to final implementation

  • Experience owning the complete design lifecycle including user research, wireframing, prototyping, high-fidelity UI design, and post-launch optimisation

  • Demonstrated ability to translate complex business problems in financial services into elegant, intuitive design solutions that balance user needs with regulatory requirements is a plus

  • Experience working closely with product managers to balance user needs with technical constraints and business objectives

User research and strategic thinking

  • Strong user research capabilities including conducting user interviews, usability testing, and synthesising insights to inform product strategy and design decisions

  • Experience designing for multiple user personas in multi-stakeholder ecosystems. B2B fintech experience is a plus, e.g., understanding the needs of business owners, finance teams, and lending professionals

  • Data-driven design approach with ability to define and track design metrics, interpret user analytics, and validate design hypotheses through A/B testing

  • Experience contributing to product strategy through design thinking and user advocacy, with understanding of how design decisions impact business KPIs

  • Ability to balance user needs with business constraints and technical feasibility, making informed trade-offs that optimise for long-term product success

Technical foundation

  • Solid understanding of modern web technologies to effectively collaborate with engineering teams and ensure design feasibility

  • Experience building and maintaining design systems that scale across multiple products and teams, with understanding of component libraries and design tokens

  • Proficiency in modern design tools particularly Figma, with experience in collaborative design workflows and developer handoff processes

  • Understanding of responsive design principles and experience designing for web applications that work across desktop and mobile interfaces

  • Experience in leveraging AI tooling e.g., V0 to accelerate and enhance product design and development process

Communication and design-led leadership

  • Exceptional presentation and communication skills with ability to articulate design decisions and rationale to diverse stakeholders including executives, engineers, and external partners

  • Proficient in facilitating design workshops and collaborative sessions with product managers, engineers, and business stakeholders

  • Proven ability to advocate for user-centered design and influence product decisions through compelling design narratives and user insights

  • Experience building a design organisation and contributing to design culture and standards across the organisation

Adaptability and Team Dynamics

  • Thrives in small, high-performance team environments with ability to wear multiple hats and adapt quickly to changing priorities and ambiguous requirements

  • Self-directed and proactive approach to identifying design opportunities and taking initiative without extensive oversight or structured processes

  • Comfortable with rapid iteration and experimentation in fast-moving startup environments where perfect process takes a backseat to speed and impact

  • Collaborative mindset with engineering-focused teams and ability to work effectively in informal, results-driven cultures where communication is direct and feedback is frequent

  • Resilience and adaptability when facing shifting business needs, technical constraints, or market demands that require quick pivots in design direction


You’ll love working here if…

  • You love dogs. Bring your furry friend to hang out in our brand new, dog-friendly office.

  • You’re keen to grow. With ongoing training and development, take your career to the next level and become the best version of yourself.

  • You enjoy collaboration.

This advertiser has chosen not to accept applicants from your region.

User Experience Designer – Contract – Canberra

2600 Canberra, Australian Capital Territory Gokul Infocare Pty Ltd

Posted 540 days ago

Job Viewed

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Job Description

Urgent requirement of  User Experience Designer – Contract – Canberra RequirementsAMSA is seeking an experienced UX / UI designer to support the delivery of a new customer portal for near coastal seafarers. As part of an agile delivery team, and connected to a mature in-house UX team, the successful candidate will be instrumental in shaping the end user experience for customers engaging with AMSA at a transactional level. Essential skills and experience Demonstrated experience in leading user experience design for digital products and services, especially in the B2C web application space.Demonstrated experience in designing and delivering information architectures, wireframes, user interface and visual designs, and design asset libraries. A strong portfolio of successful user experience projects is required.Demonstrated experience in conducting user research and user testing using visual tools, analytics and evidence to map user journeys and drive improvement.Demonstrated experience working in multidisciplinary teams and building effective stakeholder relationships in a rapid change environment.Demonstrated ability to articulate your vision and design recommendations, collaborate with influence and advocate for a user centred design approach.Ability to articulate and apply the Digital Service Standard, Agile methodology and WCAG 2.0/2.1 AA. Ability to work in an embedded agile delivery team, translating UX strategy and concepts into meaningful and deliverable products. Desirable criteria Tertiary qualifications in a field such as human centred design, behavioural psychology, product/project management, information technology or significant experience in these fields.Experience in large scale digital transformations. Duration: 12 Months  and possible extension of another  2*12 Months Eligibility:  Australian/NZ Citizens/PR Holders with Baseline Clearance (Department can sponsor the Baseline Clearance) only Email: 
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer - Windows User Experience

Microsoft Corporation

Posted 8 days ago

Job Viewed

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Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
+ Azure Virtual Desktop
+ Registry
+ File Storage
+ User Accounts and Access Control
+ Event Logs and Auditing
+ Networking (TCP, IP)
Hands-on experience in or working knowledge of some or most of the following areas :
+ PowerShell/Kusto scripting
+ Cloud PC / W365 deployment and management
+ AVD deployment and tenant management
+ FSLogix profile management
+ RDS deployment and farm management
+ SysInternals Tools like Procdump, procmon, RAMmap and other tools
+ Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
+ Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
+ Traditional and Universal Print
**Soft Skills requirements**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer - Windows User Experience

Sydney, New South Wales Microsoft Corporation

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
+ Azure Virtual Desktop
+ Registry
+ File Storage
+ User Accounts and Access Control
+ Event Logs and Auditing
+ Networking (TCP, IP)
Hands-on experience in or working knowledge of some or most of the following areas :
+ PowerShell/Kusto scripting
+ Cloud PC / W365 deployment and management
+ AVD deployment and tenant management
+ FSLogix profile management
+ RDS deployment and farm management
+ SysInternals Tools like Procdump, procmon, RAMmap and other tools
+ Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
+ Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
+ Traditional and Universal Print
**Soft Skills requirements**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer - Windows User Experience

Microsoft Corporation

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
+ Azure Virtual Desktop
+ Registry
+ File Storage
+ User Accounts and Access Control
+ Event Logs and Auditing
+ Networking (TCP, IP)
Hands-on experience in or working knowledge of some or most of the following areas :
+ PowerShell/Kusto scripting
+ Cloud PC / W365 deployment and management
+ AVD deployment and tenant management
+ FSLogix profile management
+ RDS deployment and farm management
+ SysInternals Tools like Procdump, procmon, RAMmap and other tools
+ Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
+ Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
+ Traditional and Universal Print
**Soft Skills requirements**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.

Technical Support Engineer - Windows User Experience

Sydney, New South Wales Microsoft Corporation

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
5+ years technical support, technical consulting experience, or information technology experience OR bachelor's degree in computer science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience in Azure Cloud administration OR Windows System Administration, including a good basic understanding of:
+ Azure Virtual Desktop
+ Registry
+ File Storage
+ User Accounts and Access Control
+ Event Logs and Auditing
+ Networking (TCP, IP)
Hands-on experience in or working knowledge of some or most of the following areas :
+ PowerShell/Kusto scripting
+ Cloud PC / W365 deployment and management
+ AVD deployment and tenant management
+ FSLogix profile management
+ RDS deployment and farm management
+ SysInternals Tools like Procdump, procmon, RAMmap and other tools
+ Utilizing other tools like ping, tracert, wireshark to troubleshoot issues
+ Troubleshooting System Management components like WinRM, WMI, Task Scheduler, Task Manager, Powershell, AppLocker
+ Traditional and Universal Print
**Soft Skills requirements**
+ Strong Verbal Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical audiences.
+ Negotiation Skills: Capable of negotiating with stakeholders to achieve the best outcomes for the organization and customers.
+ Problem-Solving Abilities: Demonstrated ability to analyse complex issues and develop effective solutions.
+ Customer Focus: Commitment to providing exceptional customer service and building strong customer relationships.
+ Team Collaboration: Ability to work effectively in a team environment, sharing knowledge and supporting colleagues.
+ Adaptability: Flexibility to adapt to changing priorities and handle multiple tasks simultaneously.
+ Leadership: Ability to lead by example, mentor junior team members, and drive continuous improvement initiatives.
This position requires flexibility in working shift based on the business needs. The working shift may vary depending on the operational demand, and it may include shift rotations. For e.g. - Monday to Friday from 11:00AM to 7:00PM, or Tuesday to Saturday from 7:00am to 4:00pm or Sunday to Thursday from 10:00am to 6:00pm.
**Citizenship & Citizenship Verification:** This position requires verification of Australian citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local Australian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
**Security Clearance Requirements:** Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
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  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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