129 Product Support jobs in Australia
Product Support Analyst
Melbourne, Victoria
Cognizant
Posted 9 days ago
Job Viewed
Job Description
Cognizant is seeking a skilled and dedicated Product Support Analyst with expertise in .Net and C#, strong SQL experience, and exceptional troubleshooting skills. The ideal candidate will provide Level 2 product support, ensuring timely and effective resolution of software-related issues while delivering an outstanding customer experience.
In this high-impact role, the Product Support Analyst will be responsible for:
+ Level 2 Product Support: Triaging incoming cases, troubleshooting, analysing, and identifying software-related issues, and proposing solutions.
+ Issue Resolution: Own, investigate, and resolve complex issues within agreed SLA's.
+ Product Upgrades and Migrations: Assist with upgrades, data migrations, and installations of the product.
+ Documentation: Ensure every action, update, and interaction regarding investigations is clearly documented within the case notes.
+ Escalation: Escalate to Level 3 when an issue is outside of existing skillset.
+ Customer Communication: Communicate with customers promptly and consistently via phone, remote sessions, Teams meetings, and emails, providing progress updates, setting expectations, confirming root cause, and educating customers when resolved.
+ Feedback and Collaboration: Provide feedback to the training team, case creator, and Team Leader to ensure knowledge gaps and documentation are up to date.
+ Work closely with product management and development teams to report customer feedback and potential product improvements.
+ Knowledge Management: Contribute towards the creation and upkeep of knowledge articles.
+ Proactive Case Management: Identify 'at risk' cases prior to them exceeding Service Level time thresholds.
+ Continuous Improvement: Review customer requests and feedback periodically with Team Leader and/or Customer Service Manager to identify and act on opportunities for improvement.
To apply for this Product Support Analyst role, your soft skills, expertise and experience should include:
+ Hands on experience in handling production support projects.
+ Proficiency in .Net and C#.
+ Strong hands-on SQL/PL SQL experience.
+ Should have worked on SSRS/SSIS reporting
+ Proven support experience with strong troubleshooting skills.
+ Experience in the healthcare domain.
+ Experience in a technical support position with clients requiring complex troubleshooting.
+ Understanding of .Net-based client-server products/solutions.
+ Excellent written and verbal communication skills.
+ Experience with product upgrades, data migrations, and installations.
+ Ability to work effectively in a team environment and independently.
+ Strong organizational skills and attention to detail.
Benefits
Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.
We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:
+ You can pursue innovative career tracks and opportunities here
+ You can enhance your professional development through education and dedicated training
+ We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Product Support Analyst position.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
In this high-impact role, the Product Support Analyst will be responsible for:
+ Level 2 Product Support: Triaging incoming cases, troubleshooting, analysing, and identifying software-related issues, and proposing solutions.
+ Issue Resolution: Own, investigate, and resolve complex issues within agreed SLA's.
+ Product Upgrades and Migrations: Assist with upgrades, data migrations, and installations of the product.
+ Documentation: Ensure every action, update, and interaction regarding investigations is clearly documented within the case notes.
+ Escalation: Escalate to Level 3 when an issue is outside of existing skillset.
+ Customer Communication: Communicate with customers promptly and consistently via phone, remote sessions, Teams meetings, and emails, providing progress updates, setting expectations, confirming root cause, and educating customers when resolved.
+ Feedback and Collaboration: Provide feedback to the training team, case creator, and Team Leader to ensure knowledge gaps and documentation are up to date.
+ Work closely with product management and development teams to report customer feedback and potential product improvements.
+ Knowledge Management: Contribute towards the creation and upkeep of knowledge articles.
+ Proactive Case Management: Identify 'at risk' cases prior to them exceeding Service Level time thresholds.
+ Continuous Improvement: Review customer requests and feedback periodically with Team Leader and/or Customer Service Manager to identify and act on opportunities for improvement.
To apply for this Product Support Analyst role, your soft skills, expertise and experience should include:
+ Hands on experience in handling production support projects.
+ Proficiency in .Net and C#.
+ Strong hands-on SQL/PL SQL experience.
+ Should have worked on SSRS/SSIS reporting
+ Proven support experience with strong troubleshooting skills.
+ Experience in the healthcare domain.
+ Experience in a technical support position with clients requiring complex troubleshooting.
+ Understanding of .Net-based client-server products/solutions.
+ Excellent written and verbal communication skills.
+ Experience with product upgrades, data migrations, and installations.
+ Ability to work effectively in a team environment and independently.
+ Strong organizational skills and attention to detail.
Benefits
Joining Cognizant will give you the opportunity to learn and collaborate with some of the most talented people in the industry, while having your finger on the pulse of emerging industry trends and working on the cutting edge of technology in your field of expertise.
We recognize that our people perform at their best when they feel valued as significant contributors and that is why at Cognizant, taking care of our employees is a priority:
+ You can pursue innovative career tracks and opportunities here
+ You can enhance your professional development through education and dedicated training
+ We'll give you the skills you need to keep pace with the changing workplace while our compensation, benefits and wellness packages help you stay healthy and plan for the future.Please reach out to our friendly and welcoming team today to apply and register your interest for this full-time hybrid Product Support Analyst position.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Product Support Advisor - FIFO
Newman, Western Australia
Cummins Inc.
Posted 23 days ago
Job Viewed
Job Description
**DESCRIPTION**
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We are looking for a talented **Product Support Advisor (PSA)** to join our team based at Brockman 4. You will utilise your previous field service experience and knowledge of Cummins HHP engines to deliver a high level of support to the customer. The role operates on an 8/6 roster flying in and out of Perth. Flights are within the 8 Days, to allow a full 6 day's break.
**In this role, you will make an impact in the following ways:**
+ Deliver a first-class service to our customer prioritising fleet availability of the Cummins powered Hitachi & Komatsu equipment.
+ Complete breakdown repairs and maintenance on site
+ Diagnose and repair various engines.
+ Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Field Service Supervisor
+ Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
**To be successful in this role you will need the following:**
+ Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)
+ Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service. Cummins engines is highly preferred.
+ Solid diagnostic and IT capabilities
+ Strong Communication skills
+ Ability to prioritise varying demands and act accordingly
+ Hitachi/ Komatsu Experience Highly Desirable
**RESPONSIBILITIES**
+ Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)
+ Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service. Cummins engines is highly preferred.
**QUALIFICATIONS**
Product Support Advisor - FIFO
8 Days on, 6 Days off Tuesday to Tuesday
Flys available from Albany/ Perth to Site
Rio Tinto Brockman 4 Mine Site
Hitachi & Komatsu experience desirable
Field Service Experience Essential
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2415675
**Relocation Package** Yes
Being part of Cummins means working alongside today's most innovative thinkers to solve the world's toughest problems. We are proud to offer learning and development opportunities designed to promote individual performance and spark purpose and trust within our teams. We look to hire the best and then help you to become even better.
We are looking for a talented **Product Support Advisor (PSA)** to join our team based at Brockman 4. You will utilise your previous field service experience and knowledge of Cummins HHP engines to deliver a high level of support to the customer. The role operates on an 8/6 roster flying in and out of Perth. Flights are within the 8 Days, to allow a full 6 day's break.
**In this role, you will make an impact in the following ways:**
+ Deliver a first-class service to our customer prioritising fleet availability of the Cummins powered Hitachi & Komatsu equipment.
+ Complete breakdown repairs and maintenance on site
+ Diagnose and repair various engines.
+ Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and report any issues / incidents to the Field Service Supervisor
+ Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
**To be successful in this role you will need the following:**
+ Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)
+ Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service. Cummins engines is highly preferred.
+ Solid diagnostic and IT capabilities
+ Strong Communication skills
+ Ability to prioritise varying demands and act accordingly
+ Hitachi/ Komatsu Experience Highly Desirable
**RESPONSIBILITIES**
+ Mechanical trades qualified as a Heavy Vehicle Mechanic (to Australian standards)
+ Experience as a Diesel Mechanic in the service and maintenance of HHP heavy diesel products in field service. Cummins engines is highly preferred.
**QUALIFICATIONS**
Product Support Advisor - FIFO
8 Days on, 6 Days off Tuesday to Tuesday
Flys available from Albany/ Perth to Site
Rio Tinto Brockman 4 Mine Site
Hitachi & Komatsu experience desirable
Field Service Experience Essential
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2415675
**Relocation Package** Yes
This advertiser has chosen not to accept applicants from your region.
1
AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Sydney) - EOI
Sydney, New South Wales
KBR
Posted 23 days ago
Job Viewed
Job Description
Title:
AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Sydney) - EOI
This is an Expression of Interest for Integrated Logistics/ Product Support (ILS/ IPS) Professionals ( AGSVA-cleared Inventory, Warehousing, Supply Chain, Procurement, Engineers, Management, Technical Spares, Codification, Technical Writers) who are based in Sydney or willing to relocate.
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal - to improve the world.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 30 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers.
From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.
Learn more about our business via the URL: Opportunity
We are currently seeking expressions of interest for AGSVA-cleared Integrated Logistics/ Product Support (ILS/ IPS) Specialists within the following specialties;
+ Inventory
+ Warehousing
+ Supply Chain
+ Procurement
+ Engineers
+ Management
+ Technical Spares
+ Codification
+ Technical Writers
You must be based in Sydney or willing to relocate to Sydney upon commencement.
All candidates will be required to hold and maintain an active AGSVA Negative Vetting 1 Security Clearance (NV1) allowing you to work with us across a wide variety of our defence projects.
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
#LI-DF1
AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Sydney) - EOI
This is an Expression of Interest for Integrated Logistics/ Product Support (ILS/ IPS) Professionals ( AGSVA-cleared Inventory, Warehousing, Supply Chain, Procurement, Engineers, Management, Technical Spares, Codification, Technical Writers) who are based in Sydney or willing to relocate.
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal - to improve the world.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 30 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers.
From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.
Learn more about our business via the URL: Opportunity
We are currently seeking expressions of interest for AGSVA-cleared Integrated Logistics/ Product Support (ILS/ IPS) Specialists within the following specialties;
+ Inventory
+ Warehousing
+ Supply Chain
+ Procurement
+ Engineers
+ Management
+ Technical Spares
+ Codification
+ Technical Writers
You must be based in Sydney or willing to relocate to Sydney upon commencement.
All candidates will be required to hold and maintain an active AGSVA Negative Vetting 1 Security Clearance (NV1) allowing you to work with us across a wide variety of our defence projects.
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
#LI-DF1
This advertiser has chosen not to accept applicants from your region.
2
AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Adelaide) - EOI
Adelaide, South Australia
KBR
Posted 23 days ago
Job Viewed
Job Description
Title:
AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Adelaide) - EOI
This is an Expression of Interest for Integrated Logistics/ Product Support (ILS/ IPS) Professionals ( AGSVA-cleared Inventory, Warehousing, Supply Chain, Procurement, Engineers, Management, Technical Spares, Codification, Technical Writers) who are based in Adelaide or willing to relocate.
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal - to improve the world.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 30 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers.
From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.
Learn more about our business via the URL: Opportunity
We are currently seeking expressions of interest for AGSVA-cleared Integrated Logistics/ Product Support (ILS/ IPS) Specialists within the following specialties;
+ Inventory
+ Warehousing
+ Supply Chain
+ Procurement
+ Engineers
+ Management
+ Technical Spares
+ Codification
+ Technical Writers
You must be based in Adelaide or willing to relocate to Adelaide upon commencement.
All candidates will be required to hold and maintain an active AGSVA Negative Vetting 1 Security Clearance (NV1) allowing you to work with us across a wide variety of our defence projects.
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
#LI-DF1
AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Adelaide) - EOI
This is an Expression of Interest for Integrated Logistics/ Product Support (ILS/ IPS) Professionals ( AGSVA-cleared Inventory, Warehousing, Supply Chain, Procurement, Engineers, Management, Technical Spares, Codification, Technical Writers) who are based in Adelaide or willing to relocate.
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal - to improve the world.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 30 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers.
From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.
Learn more about our business via the URL: Opportunity
We are currently seeking expressions of interest for AGSVA-cleared Integrated Logistics/ Product Support (ILS/ IPS) Specialists within the following specialties;
+ Inventory
+ Warehousing
+ Supply Chain
+ Procurement
+ Engineers
+ Management
+ Technical Spares
+ Codification
+ Technical Writers
You must be based in Adelaide or willing to relocate to Adelaide upon commencement.
All candidates will be required to hold and maintain an active AGSVA Negative Vetting 1 Security Clearance (NV1) allowing you to work with us across a wide variety of our defence projects.
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
#LI-DF1
This advertiser has chosen not to accept applicants from your region.
3
AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Canberra) - EOI
Canberra, Australian Capital Territory
KBR
Posted 23 days ago
Job Viewed
Job Description
Title:
AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Canberra) - EOI
This is an Expression of Interest for Integrated Logistics/ Product Support (ILS/ IPS) Professionals ( AGSVA-cleared Inventory, Warehousing, Supply Chain, Procurement, Engineers, Management, Technical Spares, Codification, Technical Writers) who are based in Canberra or willing to relocate.
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal - to improve the world.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 30 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers.
From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.
Learn more about our business via the URL: Opportunity
We are currently seeking expressions of interest for AGSVA-cleared Integrated Logistics/ Product Support (ILS/ IPS) Specialists within the following specialties;
+ Inventory
+ Warehousing
+ Supply Chain
+ Procurement
+ Engineers
+ Management
+ Technical Spares
+ Codification
+ Technical Writers
You must be based in Canberra or willing to relocate to Canberra upon commencement.
All candidates will be required to hold and maintain an active AGSVA Negative Vetting 1 Security Clearance (NV1) allowing you to work with us across a wide variety of our defence projects.
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
#LI-DF1
AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Canberra) - EOI
This is an Expression of Interest for Integrated Logistics/ Product Support (ILS/ IPS) Professionals ( AGSVA-cleared Inventory, Warehousing, Supply Chain, Procurement, Engineers, Management, Technical Spares, Codification, Technical Writers) who are based in Canberra or willing to relocate.
We are a company of innovators, thinkers, creators, explorers, volunteers and dreamers who all share one goal - to improve the world.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than 80 countries and operations in over 30 countries.
For 65 years, KBR and its heritage companies are proud to have delivered some of Australia's largest and most complex projects.
With around 2,000 employees in 6 primary offices throughout Australia, we are committed to social and environmental sustainability and delivering projects with a digital mindset driving innovation within our business and for our customers.
We help ensure mission success on land, in the air, at sea, in space and cyberspace for our defence customers.
From individual technologies and services to comprehensive project delivery and mission execution, no other company can match the breadth and depth of KBR.
KBR comprises a diverse team who provide a broad spectrum of capabilities across Australia and the Asia Pacific. Our proven project teams readily address complex and multi-disciplinary activities, providing low-risk and cost-effective solutions to the defence force.
Learn more about our business via the URL: Opportunity
We are currently seeking expressions of interest for AGSVA-cleared Integrated Logistics/ Product Support (ILS/ IPS) Specialists within the following specialties;
+ Inventory
+ Warehousing
+ Supply Chain
+ Procurement
+ Engineers
+ Management
+ Technical Spares
+ Codification
+ Technical Writers
You must be based in Canberra or willing to relocate to Canberra upon commencement.
All candidates will be required to hold and maintain an active AGSVA Negative Vetting 1 Security Clearance (NV1) allowing you to work with us across a wide variety of our defence projects.
If you're ready to shape tomorrow, let's get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.
KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
#LI-DF1
This advertiser has chosen not to accept applicants from your region.
4
Land Domain - AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Melbourne)
Brisbane, Queensland
KBR
Posted 23 days ago
Job Viewed
Job Description
Title:
Land Domain - AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Melbourne)
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity
KBR has recently secured exciting new work as a Major Service Provider (MSP) - Land Domain, and we are growing our team to support delivery across several high-profile Defence projects.
We are currently seeking applications from talented professionals for opportunities in the following disciplines:
+ Assistant QA Manager (Redbank Pains, QLD)
+ National Fleet Manager (Melbourne, VIC)
+ Logistic Support Analyst (Melbourne, VIC)
+ ILS Manager - Acquisition (Melbourne, VIC)
+ Training Development Manager (Melbourne, VIC)
+ ILS Specialist (Melbourne, VIC)
These roles will support key branches within the Capability Acquisition and Sustainment Group (CASG), including:
+ Armoured Fighter Vehicles Branch
+ Land Manoeuvre Systems Branch
+ Land Vehicle Systems Branch
+ Integrated Soldier Systems Branch
+ Land Engineering Agency
You must be based in Melbourne or willing to relocate to Melbourne upon commencement.
All candidates will be required to hold and maintain an active AGSVA Security Clearance allowing you to work with us across a wide variety of our defence projects.
Why Join KBR?At KBR, you'll be part of a dynamic team delivering capability that matters. We offer long-term career pathways, flexible work options, and the opportunity to make a real impact supporting Australia's Defence capability.
If you're a driven and capable professional with experience in Defence, government, or complex project environments - we want to hear from you.
If you're ready to shape tomorrow, let's get started. Apply Now!
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
Land Domain - AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Melbourne)
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity
KBR has recently secured exciting new work as a Major Service Provider (MSP) - Land Domain, and we are growing our team to support delivery across several high-profile Defence projects.
We are currently seeking applications from talented professionals for opportunities in the following disciplines:
+ Assistant QA Manager (Redbank Pains, QLD)
+ National Fleet Manager (Melbourne, VIC)
+ Logistic Support Analyst (Melbourne, VIC)
+ ILS Manager - Acquisition (Melbourne, VIC)
+ Training Development Manager (Melbourne, VIC)
+ ILS Specialist (Melbourne, VIC)
These roles will support key branches within the Capability Acquisition and Sustainment Group (CASG), including:
+ Armoured Fighter Vehicles Branch
+ Land Manoeuvre Systems Branch
+ Land Vehicle Systems Branch
+ Integrated Soldier Systems Branch
+ Land Engineering Agency
You must be based in Melbourne or willing to relocate to Melbourne upon commencement.
All candidates will be required to hold and maintain an active AGSVA Security Clearance allowing you to work with us across a wide variety of our defence projects.
Why Join KBR?At KBR, you'll be part of a dynamic team delivering capability that matters. We offer long-term career pathways, flexible work options, and the opportunity to make a real impact supporting Australia's Defence capability.
If you're a driven and capable professional with experience in Defence, government, or complex project environments - we want to hear from you.
If you're ready to shape tomorrow, let's get started. Apply Now!
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
This advertiser has chosen not to accept applicants from your region.
5
Land Domain - AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Melbourne)
Melbourne, Victoria
KBR
Posted 23 days ago
Job Viewed
Job Description
Title:
Land Domain - AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Melbourne)
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity
KBR has recently secured exciting new work as a Major Service Provider (MSP) - Land Domain, and we are growing our team to support delivery across several high-profile Defence projects.
We are currently seeking applications from talented professionals for opportunities in the following disciplines:
+ Assistant QA Manager (Redbank Pains, QLD)
+ National Fleet Manager (Melbourne, VIC)
+ Logistic Support Analyst (Melbourne, VIC)
+ ILS Manager - Acquisition (Melbourne, VIC)
+ Training Development Manager (Melbourne, VIC)
+ ILS Specialist (Melbourne, VIC)
These roles will support key branches within the Capability Acquisition and Sustainment Group (CASG), including:
+ Armoured Fighter Vehicles Branch
+ Land Manoeuvre Systems Branch
+ Land Vehicle Systems Branch
+ Integrated Soldier Systems Branch
+ Land Engineering Agency
You must be based in Melbourne or willing to relocate to Melbourne upon commencement.
All candidates will be required to hold and maintain an active AGSVA Security Clearance allowing you to work with us across a wide variety of our defence projects.
Why Join KBR?At KBR, you'll be part of a dynamic team delivering capability that matters. We offer long-term career pathways, flexible work options, and the opportunity to make a real impact supporting Australia's Defence capability.
If you're a driven and capable professional with experience in Defence, government, or complex project environments - we want to hear from you.
If you're ready to shape tomorrow, let's get started. Apply Now!
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
Land Domain - AGSVA Cleared Integrated Logistics/Product Support (ILS/IPS) (Melbourne)
At KBR - We do things that matter.
We deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 38,000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology, value-added services, and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver.
Think.KBR.com
KBR in Australia
With over 65 years working on some of Australia's largest and most complex projects, KBR has unmatched experience supporting the nation's critical infrastructure, energy transition and national security priorities. KBR has around 2,000 employees throughout Australia, who are focused on delivering innovative technology and engineering solutions for a safer, more secure and sustainable future.
Learn more about KBR in Australia
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
The Opportunity
KBR has recently secured exciting new work as a Major Service Provider (MSP) - Land Domain, and we are growing our team to support delivery across several high-profile Defence projects.
We are currently seeking applications from talented professionals for opportunities in the following disciplines:
+ Assistant QA Manager (Redbank Pains, QLD)
+ National Fleet Manager (Melbourne, VIC)
+ Logistic Support Analyst (Melbourne, VIC)
+ ILS Manager - Acquisition (Melbourne, VIC)
+ Training Development Manager (Melbourne, VIC)
+ ILS Specialist (Melbourne, VIC)
These roles will support key branches within the Capability Acquisition and Sustainment Group (CASG), including:
+ Armoured Fighter Vehicles Branch
+ Land Manoeuvre Systems Branch
+ Land Vehicle Systems Branch
+ Integrated Soldier Systems Branch
+ Land Engineering Agency
You must be based in Melbourne or willing to relocate to Melbourne upon commencement.
All candidates will be required to hold and maintain an active AGSVA Security Clearance allowing you to work with us across a wide variety of our defence projects.
Why Join KBR?At KBR, you'll be part of a dynamic team delivering capability that matters. We offer long-term career pathways, flexible work options, and the opportunity to make a real impact supporting Australia's Defence capability.
If you're a driven and capable professional with experience in Defence, government, or complex project environments - we want to hear from you.
If you're ready to shape tomorrow, let's get started. Apply Now!
As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.Notice to Third Parties/Recruitment Agencies: KBR Australia does not accept unsolicited resumes or any liability associated with fees or costs from recruitment agencies, search firms or third parties who have not been engaged directly on this job opportunity. Candidates interested in applying are welcome to submit their application online.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Melbourne, Victoria
Cargill
Posted 3 days ago
Job Viewed
Job Description
**About Us**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It is an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
The Customer Service Representative will perform tasks to assist in the processing of Grower Payments for the Cash book as per scheduled timetable. They will also be responsible for responding to and resolve payment queries & general grower queries in addition to reporting on the agreed performance measures for the Customer Services Administration area.
**Key Accountabilities**
+ Process Cleargrain transactions & Cleargrain Grower creations
+ Investigate and action any issues with payments
+ Liason & monitoring of CDS to ensure payment paperwork is processed as per agreed timeline
+ Support the Harvest Reporting process, incl monitoring / tracking late payments
+ Monitor Grower Creation (and on-hold) in the Cargill Finance system and resolve / escalate potential issues
+ Continual questioning of current processes and system performance
+ Support and respond to any queries from the Farm Marketers, Grain Origination Specialists and any other internal customer in relation to grower transactions
+ Respond to resolve any grower queries as requested in the Grower Services Centre email.
**Qualifications**
+ 3 - 5 experience in an administration / office based role (preferred but not essential)
+ Understanding of business practice and general administrative duties.
+ Reconciliation & High Volume processing experience would be beneficial.
+ Relationship management and conflict resolution skills.
+ Self motivated and with a continous improvement focus
+ Strong customer focus and communication skils (both internal & external)
+ Attention to detail with problem solving skills
+ Computer skills in Microsoft Office Products, particularly excel
**We Offer**
In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan.
+ Autonomy and scope for career development.
+ Flexibility working arrangements.
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders.
+ The job stability that comes with a global employer who puts people first.
+ A supportive working culture and an inclusive team environment.
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality.**
At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority, and we are committed to creating a 'zero harm' safety culture.
With a diverse and inclusive workplace culture and a global footprint, you will work with some of the best minds developing innovative programs and practices for a sustainable future. It is an opportunity to learn, grow and engage in meaningful work that makes a positive impact around the globe. Learn more at Purpose and Impact**
The Customer Service Representative will perform tasks to assist in the processing of Grower Payments for the Cash book as per scheduled timetable. They will also be responsible for responding to and resolve payment queries & general grower queries in addition to reporting on the agreed performance measures for the Customer Services Administration area.
**Key Accountabilities**
+ Process Cleargrain transactions & Cleargrain Grower creations
+ Investigate and action any issues with payments
+ Liason & monitoring of CDS to ensure payment paperwork is processed as per agreed timeline
+ Support the Harvest Reporting process, incl monitoring / tracking late payments
+ Monitor Grower Creation (and on-hold) in the Cargill Finance system and resolve / escalate potential issues
+ Continual questioning of current processes and system performance
+ Support and respond to any queries from the Farm Marketers, Grain Origination Specialists and any other internal customer in relation to grower transactions
+ Respond to resolve any grower queries as requested in the Grower Services Centre email.
**Qualifications**
+ 3 - 5 experience in an administration / office based role (preferred but not essential)
+ Understanding of business practice and general administrative duties.
+ Reconciliation & High Volume processing experience would be beneficial.
+ Relationship management and conflict resolution skills.
+ Self motivated and with a continous improvement focus
+ Strong customer focus and communication skils (both internal & external)
+ Attention to detail with problem solving skills
+ Computer skills in Microsoft Office Products, particularly excel
**We Offer**
In return to your experience, we offer:
+ A competitive remuneration package including performance incentive plan.
+ Autonomy and scope for career development.
+ Flexibility working arrangements.
+ The opportunity to work with some of the most talented people in the industry and inspiring leaders.
+ The job stability that comes with a global employer who puts people first.
+ A supportive working culture and an inclusive team environment.
If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.
**Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality.**
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Supervisor
Melbourne, Victoria
UPS
Posted 4 days ago
Job Viewed
Job Description
**Trước khi bạn nộp đơn xin việc, hãy chọn tùy chọn ngôn ngữ của bạn từ các tùy chọn có sẵn ở trên cùng bên phải của trang này.**
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**Loại nhân viên:**
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
Khám phá cơ hội tiếp theo của bạn tại tổ chức Fortune Global 500. Hình dung các khả năng đổi mới, trải nghiệm văn hóa bổ ích của chúng tôi và làm việc với các nhóm đầy tài năng giúp bạn trở nên tốt hơn mỗi ngày. Chúng tôi hiểu những gì cần thiết để dẫn dắt UPS trong tương lai - những người có khả năng kết hợp độc đáo giữa năng lực với niềm đam mê. Nếu bạn có tố chất và khả năng lãnh đạo bản thân hoặc nhóm, sẽ có những vai trò sẵn sàng để bạn trau dồi kỹ năng và đưa bạn lên một tầm cao mới.
**Mô tả công việc:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**Loại nhân viên:**
Lâu dài
UPS cam kết cung cấp một nơi làm việc không có tình trạng phân biệt đối xử, quấy rối và trả thù.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Supervisor
Melbourne, Victoria
UPS
Posted 4 days ago
Job Viewed
Job Description
**職務への応募の前に、このページの右上にあるオプションから言語設定を選択してください。**
Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
**職務内容:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**社員タイプ:**
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。
Fortune Global 500 の組織で次の機会を探りましょう。 革新的な可能性を想像し、やりがいのあるカルチャを体験し、日々より良いものになるための才能あるチームと協力してください。 私たちは、UPS を明日へと導くのに何が必要か知っています。スキルと情熱のユニークな組み合わせを持つ人々です。 自分やチームをリードする資質と意欲があれば、あなたのスキルを養い、あなたを次のレベルに引き上げる準備ができている役割があります。
**職務内容:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Main Purpose:**
To provide an enhanced level of customer services and operational support. Customer Services supervisor will deal with Customers Services team training, holidays, sickness & overtime records, overseeing daily operations are completed in timely manner & according to companies standards, providing support for team members, attending management ,meetings ,meetings with clients if required, assisting auditors.
**Main Duties and Responsibilities**
+ To monitor all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
+ To advise customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
+ Working with customers on daily basis with the aim of developing an excellent working relationship.
+ Analysis of repetitive operational problems and development of possible service solutions.
+ Advise customer latest booking times and documentation required.
+ Booking shipment with use of Marken booking system.
+ Supporting other departments within Marken - Customer Relationship Management/Transport/Operations and Sales
+ Supplying customers with Marken Service information,
+ Potential customer information to be given to the Sales department
+ Keeping Customer services team holiday, sickness, overtime records
+ Arranging Customers Services shift Roster
+ Attending management meetings weekly
+ Attending meetings with customers if required
+ Assisting auditors if required
+ Training Customers services staff
+ Overseeing daily Customer Services operations and monitoring level of service provided.
**General**
+ Work towards developing a partnership between Marken and the Customer by gaining an understanding of the Customer's specific industry requirements, and the Logistical requirements complexity that this places on Marken.
+ The quest for speed, together with specific logistics requirements, has put increased pressure on Marken to provide high quality Customer solutions.
+ Extensive contact with Customer Representatives.
+ Extensive contact with local and regional Aviation and other relevant operational locations.
+ Extensive contact with Operations/Logistics divisions Marken London.
+ Participate in scheduled meetings to discuss services performance and concerns.
+ Form working relationships and other an understanding of other department within the customer's organization.
**Knowledge Skills and experience:**
+ Complete and thorough understanding of Aviation/Airline Networks
+ Excellent communication skills with the ability to influence others.
+ Excellent problem solving and prioritization skills essential.
+ Flexibility in working hours required. Weekend coverage required in Customer Services.
+ To manage and liaise with all Marken offices projects involving Direct to Patient (DTP) movements.
**社員タイプ:**
常勤
UPSは、差別、ハラスメント、報復のない職場を提供することにコミットしています。
This advertiser has chosen not to accept applicants from your region.
9