113 Project Management Office jobs in Australia

Program Manager

Sydney, New South Wales Qualtrics

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At Qualtrics, we create software that the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional-but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you'll be part of a nimble group that's empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won't have to look to find growth opportunities- they'll find you. From retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that's work worth doing.
**Program Manager**
**Why We Have This Role**
We're looking for a seasoned Enterprise Program Manager to lead the service delivery of large, complex Experience Management Implementation programs that drive meaningful business outcomes for our clients. This role is critical in bridging sales, product, and engineering to ensure strategic enterprise deals come to life and grow post-sale. You'll work closely with executive stakeholders and internal teams across multiple geographies to deliver seamless, innovative customer experiences that fuel long-term partnerships and company growth.
**How You'll Find Success**
+ Expertly manage complex, multi-phase enterprise programs with cross-functional stakeholders.
+ Confidently communicate at the executive level and lead escalations when necessary.
+ Proactively identify and mitigate client risks throughout the engagement lifecycle.
+ Coach and mentor junior team members, sharing best practices and driving continuous improvement.
+ Champion collaboration across global teams and manage partner ecosystems effectively.
+ Contribute to sales cycle support, stepping in as a trusted advisor to both clients and internal teams.
+ Influence product direction by partnering closely with Product and Engineering teams.
**How You'll Grow**
+ Expand your leadership skills by managing large portfolios and mentoring multiple team members.
+ Deepen your technical expertise in CX/EX platforms and enterprise program management.
+ Enhance your strategic influence by working closely with executive sponsors and product leadership.
+ Build a stronger global mindset through collaboration with diverse teams and partners.
+ Grow your sales acumen with hands-on experience supporting pre-sales and strategic deal cycles.
**Things You'll Do**
+ Lead the planning, execution, and delivery of enterprise programs valued from $250K to over $.5M ARR, ensuring alignment with client business objectives.
+ Support sales efforts by contributing to RFP responses, proposal creation, and client presentations to secure large strategic deals.
+ Act as the primary point of contact for clients, building trusted advisor relationships with C-suite and director-level stakeholders.
+ Partner with Product and Engineering to influence roadmap decisions based on client needs and technical feasibility.
+ Identify, escalate, and resolve risks proactively to maintain client satisfaction and program success.
+ Mentor and coach junior Program Managers, fostering a high-performing, collaborative team culture.
**What We're Looking For On Your Resume**
+ 10+ years proven experience managing complex enterprise programs, ideally involving multi-phase and multi-geography projects.
+ Demonstrated success supporting large sales cycles and collaborating cross-functionally with sales, product, and engineering teams.
+ Experience building and maintaining C-level client relationships and delivering high-stakes presentations.
+ Track record of proactive risk management and strategic problem-solving on large accounts.
+ Experience mentoring or coaching team members and driving team-wide initiatives.
+ Deep familiarity with CX/EX platforms or equivalent enterprise software is highly desirable.
**What You Should Know About This Team**
+ We operate as a dynamic, cross-functional unit partnering closely with Sales, Product, Engineering, and Customer Success globally.
+ Our team is committed to career growth, offering mentorship and leadership opportunities.
+ We champion a culture of accountability, collaboration, and continuous learning.
+ You'll have the opportunity to work on high-impact, strategic programs with some of the industry's largest enterprises.
+ We value open communication and foster an inclusive environment where everyone's voice is heard.
**Our Team's Favourite Perks and Benefits**
+ A comprehensive total rewards package consisting of base, incentives and generous benefits.
+ Private health insurance - top of the range coverage for medical and extras.
+ 2,800 Annual Experience Bonus - we want to facilitate some great experiences for our employees!
+ Experience Leave - additional 5 days a year to take for experiences!
+ 425 Quarterly Wellness Stipend - we take care of your physical and mental wellbeing with a fantastic reimbursement program.
+ Commuter allowance - we take care of your public transport expenses to the office!
+ Hybrid working environment
+ Catered lunches in our North Sydney office. We also have a well-stocked kitchen full of snacks, drinks and other goodies.
**The Qualtrics Hybrid Work Model:** Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organisational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
_Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic._
_Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act ( , Equal Opportunity Employment ( , Employee Polygraph Protection Act ( is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know._
_Not finding a role that's the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit._
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Program Manager

Williamtown, New South Wales RTX Corporation

Posted 4 days ago

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Job Description

**Date Posted:**

**Country:**
Australia
**Location:**
AUSNSW115: Williamtown NSW, 1 Technology Place, Williamtown, NSW, 2314, Australia
**Position Role Type:**
Unspecified
+ Strategic Defence Impact
+ Leadership Excellence
+ Career Growth Opportunity
Raytheon Australia, a trusted partner in Australia's defence sector for over two decades, is leading the Australian Defence Air Traffic System (ADATS) Capability Assurance Program (CAP). This critical initiative ensures the continued effectiveness of Military Air Traffic Control capabilities across RAAF bases nationwide. As part of our commitment to maintaining essential defence infrastructure, we are implementing advanced voice communication systems and digital upgrades that will shape the future of Military Air Traffic Control in Australia. Join us as we enhance the future of Air Traffic Control.
As a Program Manager within the ADATS CAP program, you will play a vital role in managing the acquisition and integration of system upgrades across Defence Air Traffic Control sites. You will lead an expert team of engineering, logistics and installation specialists to successful integration of modern COTS solutions by setting the vision, building the plan and using your unique leadership skills.
**Key Responsibilities:**
+ Manage the integration of major system upgrades with existing ADATS infrastructure, ensuring seamless operation across multiple RAAF sites nationwide.
+ Manage program risk, budget, schedule, and program reporting (Estimates at Completion (EACs) and Program Management Reviews (PMRs) in accordance with Raytheon approved processes.
+ Manage and coordinate external resources (vendors and support agencies).
+ Conduct planning & coordination of all program requirements & resources to meet the integration requirements and objectives for the system upgrade.
+ Prepare progress and status reporting to meet ATM Capability Assurance (ATM CAP) customer and Raytheon requirements.
+ Deliver quality outcomes to the customer and end users through all phases of the acquisition of the system upgrades.
+ Maintain excellent relationships with the customer through continuous and accurate communication as the prime point of contact.
**Qualifications, Experience and Skills**
+ Relevant tertiary qualification in either, Program or Business Management, or equivalent experience; with a minimum of 5 years' experience in a defence project management role or relevant experience;
+ Demonstrated competence in Project Management Body of Knowledge (PMBOK) competencies;
+ Sound understanding of military operations across, Air, Land, Maritime, Space and Information Domains and proven understanding of Joint Operations.
+ Proven ability to work both as an individual and as a member of a high-performance team.
+ Strongly developed interpersonal skills and able to influence stakeholders at an operational level and the ability to develop solutions that meet complex customer requirements.
+ Demonstrated experience with planning and scheduling range availability for multiple configurations and multiple customers.
Successful candidates must be eligible to obtain and maintain a Baseline Security clearance as needed. Eligibility can be found at position is your opportunity to demonstrate real leadership by having the freedom to make decisions, own the outcome and drive the delivery of programs critical to Australian Defence Force missions.
If you are looking for a challenging and rewarding career access your next mission by clicking the "Apply" button below or contact us at
_RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law._
**Privacy Policy and Terms:**
Click on this link ( to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Program Manager

Sydney, New South Wales Uniting

Posted 1 day ago

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full time fixed term
Program Manager – Digital Transformation p>Fixed Term | Full Time – 12 Months
Based in Sydney CBD | Hybrid work model (min. 3 days on-site)

p>At Uniting , we’re driven by our purpose to inspire people, enliven communities and confront injustice. Our services span aged care, disability, community, early learning and more—reaching people when and where they need us most. Right now, we’re looking for an experienced Program Manager to help lead key digital initiatives that support the transformation of care and service delivery for the communities we serve.

The opportunity

This position leads the Digital Technology stream of our flagship Quality of Care Program , reporting directly to the Digital Delivery Lead. You’ll play a pivotal role in shaping and delivering digital transformation work that improves outcomes for clients and frontline teams alike.

p>Based in our Sydney CBD office, the role is primarily office-based, with a minimum of 3 days per week in the office and flexibility to work up to 5 days on-site. Occasional travel to other stakeholder locations may be required.

What you’ll be doing ul>
  • Lead the Digital Tech stream of the Quality of Care Program, ensuring initiatives are strategically aligned and operationally effective.
  • Collaborate with business leads to navigate ambiguity , clarify scope, and drive benefit realisation.
  • Manage a team of 2–3 Project Managers and 3 Business Analysts , providing hands-on leadership and clear direction.
  • Maintain end-to-end oversight of planning, execution, and delivery using Agile/hybrid methodologies .
  • Develop and maintain detailed delivery roadmaps, resource plans and schedules using Jira and Confluence .
  • Partner closely with clinical, operational, and technical stakeholders to ensure delivery of fit-for-purpose solutions.
  • Engage with external vendors and internal SMEs to design and implement innovative, scalable systems.
  • Take ownership of risk identification, interdependency management , and resolving delivery blockers.
  • Ensure alignment with Digital Tech governance and security frameworks.
  • Provide regular progress updates and insights to the Digital Delivery Lead and relevant governance forums.
  • Support benefits tracking and contribute to post-implementation reviews and continuous improvement initiatives.
  • strong class="h3">About you

    You’re a dynamic, results-oriented Program Manager who thrives in complex, fast-paced environments. You bring a hands-on delivery approach , and you're equally comfortable diving into detail as you are stepping back to view the bigger picture. You understand the importance of clarity, structure and stakeholder alignment—and you lead with a steady hand in times of change.

    ul>

  • 7+ years’ experience in program or portfolio management, ideally delivering enterprise-scale digital or data solutions.
  • A proven track record in technology-enabled transformations , preferably in complex service environments.
  • Deep experience in Agile and hybrid delivery models, with hands-on Jira and Confluence skills .
  • Strong stakeholder engagement and communication skills, with a collaborative and inclusive style.
  • Experience managing small cross-functional teams in matrixed environments.
  • Strong understanding of project governance, enterprise architecture, data and cybersecurity principles.
  • A forward-looking mindset, combined with perseverance and the ability to remain focused through complexity and uncertainty.
  • strong class="h3">Your strengths
    • Strategic and structured thinker with a “can-do” attitude.
    • Resilient, adaptable and organised—with a natural inclination for planning, delivery and collaboration.
    • Strong communication and influencing skills, with the ability to engage senior stakeholders and frontline staff alike.
    • High level of business acumen and an ability to translate strategic objectives into practical outcomes.
    • Deeply motivated by the opportunity to deliver work that improves people’s lives.
    Qualifications
    • Tertiary qualification in a relevant discipline or equivalent experience.
    • Agile certification (desirable).
    • Postgraduate qualifications in project management or related field (highly regarded).
    • Experience in healthcare, aged care, human services or regulated environments (preferred).

    For all enquiries, please email Fabio Ioviero at

    Why Uniting?

    You’ll be joining an organisation that doesn’t just adapt to change—we drive it. At Uniting, your work has purpose. You’ll be helping deliver digital capability that enables safer services, improved care, and more meaningful outcomes for people across NSW and the ACT.

    We ffer a collaborative, mission-driven culture , flexible working arrangements , and the chance to lead initiatives that truly matter.

    What We Offer You

    A rewarding career with a leading human services organisation.

    Up to $18,550 NFP salary packaging available.

    Access to our U rewards program with exclusive discounts.

    Flexible work hours for work-life balance.

    Affordable access to Fitness Passport— discounted gym memberships to support your best life.

    p>A supportive and inclusive and collaborative work environment.

    Opportunities for professional growth

    .Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice. We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability. We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self-determining. Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.

    Uniting is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation or national origin.

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    Program Manager

    2600 Canberra, Australian Capital Territory PowerData Group Consulting

    Posted 540 days ago

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    We are seeking a Program Manager  Open to:  Australian Citizens with baseline clearance Location : Canberra, ACT Role :We are seeking an experienced and skilled program manager to manage and lead a Transformation Program which aims to deliver improvements across 3 key areas: customer experience, operational transformation and data transformation. Requirements Essential Criteria Critically review work to date, relevant documentation and status of the Transformation Program (“the Program”), including through discussions to identify and document a program of work going forward.Establish a program management office, ensure relevant program management artefacts are in place and provide program management oversight and leadership of the Program and the program management office.Provide expertise and strategic views and input to proposed business process, design, architecture, data and infrastructure solutions – ensuring alignment with broader Departmental objectives.Manage and report on the Program’s progress, budget, acceptance of deliverables, risk and mitigation, including Departmental-wide reporting processes.Report weekly to the Health Products Regulation Group (HPRG) Executive and escalate issues in a timely manner, including providing advice on relevant matters pertaining to the Program.Management governance requirements of the Program including documentation associated with and coordination of the TGA Transformation Board (and other relevant Boards as required).Work collaboratively with the Chief Information Officer (CIO) and Information Technology Division (ITD) to ensure the program activities are accountable, aligned with Department and Program objectives, and deliver leading edge technological approaches through appropriate and transparent delivery models aligned with Department requirements.Manage relevant Australia Public Service staff, contractor and vendors associated with the Program, including where relevant, in consultation with ITD and/or the CIO, and provide support and mentoring to relevant staff in Program Management Office or business areas to assist in meeting Program objectives and deliverables.Building and maintaining effective working relationships with technical professionals, project team members and internal and external stakeholders to ensure delivery of the Program within timelines and budget.Prepare and/or deliver a range of presentations and communications to internal and external stakeholders regarding the Program.Participate in, and contribute to, performance discussions as required or directed by the Contract Manager. Desirable Criteria 5 years program delivery experience Program certifications will be highly regarded
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    WHS Program Manager, WHS Program Manager

    Sydney, New South Wales Amazon

    Posted 4 days ago

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    Description
    At Amazon, we're working to be the most customer-centric company, to be best employer, and be safest place to work on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build that place, this is your chance to make history.
    One focus area of the Amazon Workplace Health & Safety Australia (AU WHS) is to provide tools, resources, and environments that support safe, efficient, and healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking an experienced and innovative person to serve as our Program Manager for AU WHS to build and execute programs that create a safe workplace and build a world-class safety culture in the midst of Amazon's growth. In this role, you will dive deep into Operations processes; identify risks through data and first-hand experience; build and execute programs, and improve processes to eliminate risks; and influence Operations to sustain a culture of safety. This role will focus on coordinating and leading large, strategic projects / programs within Amazon Business Units (BUs) and will be strongly focused on injury and accident prevention as well as improvements across health, safety and wellness.
    The WHS Program Manager role will challenge you to push boundaries and lead transformative innovation while having the autonomy to make rapid data-driven decisions and invent on behalf of Operators (operation leaders) and Associates. In this role, you will work cross-functionally with members from various teams, including Operations; Human Resources, WHS, Reliability, Engineering and Maintenance, Finance and OpEx to deploy solutions at scale. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization.
    The role will report into the Senior WHS Manager, AU Customer Fulfillment, and work collaboratively with other partners across all Amazon BUs and regional geographies to provide innovative solutions across our business. This role is based in the Sydney corporate office or field location.
    The ideal candidate has an obsession for customers and a strong interest in building innovative solutions; must have proven analytical capabilities (including ability to deep dive, identify root causes and permanently eliminate hazards and risks); and can thrive in a fast-paced environment with exceptional communication and project management skills. The ideal candidate must have outstanding judgment, compassion, and interpersonal skills with the ability to work collaboratively with colleagues in many areas across the company.
    Key job responsibilities
    - Develop, review, approve, coordinate, and lead large, strategic projects / programs within Amazon Business Units (BUs) and across different geographies.
    - Build relationships and partner across many organizations to build and execute on new initiatives and roadmaps each year.
    - Work and collaborate with stakeholders and partners to align on project /program goals and resources.
    - Coordinate a portfolio of programs / projects from inception to delivery. These may also be global in nature.
    - Define and implement metrics to measure and communicate Australian program achievements.
    - Compile, manage and report on weekly project metrics and be responsible for leading many high profile meetings to align on project requirements.
    - Communicate the overall program roadmap and provide periodic status updates to the stakeholders, and presenting programs / projects to senior leadership on a regular basis.
    - Provide programs decision support, insights and recommendations through data gathering and information analyzing.
    Basic Qualifications
    - 5+ years of program or project management experience
    - Experience using data and metrics to determine and drive improvements
    - Experience owning program strategy, end to end delivery, and communicating results to senior leadership
    - Bachelor's degree
    Preferred Qualifications
    - 2+ years of driving process improvements experience
    - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
    Acknowledgement of country:
    In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
    IDE statement:
    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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    Data Center Security Program Manager, , Security Program Manager

    Melbourne, Victoria Amazon

    Posted 4 days ago

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    Description
    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS Data Centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
    You'll interface with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
    The Security Program Management(SPM) team in ANZ supports Auckland, Melbourne, Sydney Data Centre builds now and into the future. The team work at pace and Take Ownership, able to Deliver Results on a daily basis. We are mindful of each others differences and work tirelessly to support each other daily.
    Key job responsibilities
    - Project Scope and Design of security systems
    - Engage in best practice procurement processes
    - Contribute to the financial processes and manage all approvals
    - Implement your projects at pace
    - Test and Commission at the highest standard
    - Complete a thorough handover to your customer
    A day in the life
    You will be involved in the security design process across many AWS sites. Preparing a build of materials to secure funding for your projects. You will plan in advance to meet critical milestones that if missed will impact other functions of the wider project. You will execute and monitor the risks of your project closely as you work towards the handover to the operations teams. Keeping accurate records are all part of the role and form the final phase of the project.
    About the team
    Diverse Experiences
    AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
    Why AWS?
    Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
    Work/Life Balance
    We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
    Inclusive Team Culture
    AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
    Mentorship & Career Growth
    We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
    Basic Qualifications
    - 4+ years of program or project management experience
    - Knowledge of Microsoft Excel (Pivot Tables, VLookUps) and SQL
    - Experience defining program requirements and using data and metrics to determine improvement
    - Good to have Lenel or similar experience
    Preferred Qualifications
    - 5+ years of driving end to end delivery, and communicating results to senior leadership experience
    - 5+ years of driving process improvements experience
    - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
    - Experience building processes, project management, and schedules
    Acknowledgement of country:
    In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
    IDE statement:
    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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    Supply Chain Program Manager

    Melbourne, Victoria Amazon

    Posted 4 days ago

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    Job Description

    Description
    Supply Chain Program Manager - Delivery Quality
    We're looking for an exceptional Program Manager to lead delivery quality optimization across our Australian network. This is a high-impact role that will drive quality improvements affecting millions of customer deliveries while ensuring operational excellence across First, Middle, and Last Mile operations.
    Role Impact:
    You'll lead strategic quality initiatives focusing on:
    - Optimizing delivery quality metrics including DEA, FDDS, and FTDS
    - Developing comprehensive AU-wide quality measurement systems
    - Leading quality improvement programs across network touchpoints
    - Building and maintaining relationships with key stakeholders across operations
    - Implementing data-driven solutions for systematic quality challenges
    Key Responsibilities:
    - Own and optimize end-to-end delivery quality metrics across the network
    - Lead Weekly and Monthly Business Reviews (WBRs/MBRs) for quality performance
    - Develop and implement quality contingency management strategies
    - Create and maintain quality scorecards and reporting systems
    - Partner with Customer Service, First, Middle and Last Mile Operations Teams to align on quality expectations and resolution paths
    - Drive continuous improvement in key metrics through root cause analysis
    - Establish and track quality goals across operational departments
    - Lead cross-functional projects to enhance delivery accuracy and customer experience
    What You'll Need:
    - Strong analytical skills with proven experience in metrics management
    - Excellence in stakeholder management across multiple operational teams
    - Demonstrated ability to translate data insights into actionable improvements
    - Proven track record of leading complex quality initiatives in fast-paced environments
    - Advanced Excel skills and proficiency with data visualization tools (SQL skills a bonus)
    - Experience in transportation quality management preferred
    - Bachelor's degree in Supply Chain, Engineering, Business, or related field
    This role offers the opportunity to directly impact customer satisfaction while optimizing quality processes across one of Australia's largest delivery networks. You'll work with diverse teams across First, Middle, and Last Mile operations to drive meaningful improvements in our delivery performance and customer experience.
    Basic Qualifications
    - Professional experience in either supply chain and logistics, transportation, operations, and/or e-commerce industries,
    - Relevant program or project management experience in a similar role,
    - Experience in working cross functionally with tech and non-tech teams,
    - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization,
    - Ability to prepare, report and analyse large sets of data,
    - Knowledge in Excel (Pivot Tables, VLookUps) at an advanced level and SQL at a medium level,
    - Experience defining program requirements including using data and metrics to determine improvements,
    - Knowledge of Tableau at an intermediate level (ability to create reports).
    Preferred Qualifications
    - Experience in driving end to end delivery, and communicating results to senior leadership,
    - Experience in driving process improvements,
    - Completed Bachelor's Degree from an accredited University.
    Acknowledgement of country:
    In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
    IDE statement:
    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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    Enterprise Deputy Program Manager

    Alice Springs, Northern Territory KBR

    Posted 10 days ago

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    Job Description

    Title:
    Enterprise Deputy Program Manager
    Who We Are
    KBR Government Solutions delivers full life cycle professional and technical solutions that improve operational readiness and drive innovation. Our solutions help ensure mission success on land, air, sea, space and cyberspace for the Department of Defense, Intelligence Community, NASA and other federal agencies. KBR's areas of expertise include engineering, logistics, operations, science, program management, mission IT and cybersecurity. KBR strives to create a safer, more secure and sustainable world by bringing together the best and brightest to deliver technologies and solutions that help our customers accomplish their most critical missions and objectives.
    The Mission Ahead
    This role is with KBR's Government Solutions U.S. division. At KBR Government Solutions, we don't just envision a world that's safer, more secure, and sustainable - we create it. Our legacy of delivering advanced full life cycle professional and technical solutions is matched only by our commitment to operational readiness and innovation. As stewards of critical missions for the Department of Defense, Intelligence Community, NASA, and other key federal entities, we excel in engineering, logistics, operations, science, program management, mission IT, and cybersecurity. United in our quest for excellence, KBR stands at the vanguard, ready to transform possibilities into impactful realities for a better tomorrow.
    Who You Are
    A forward-looking leader, you stay abreast of industry and academic trends in program management, applying advanced tools and practices to your work. You possess a solid foundation in business concepts and accounting principles necessary for meticulous project cost and budgetary oversight. Your role often involves strategic interface with business unit Controllers and Marketing teams, leveraging opportunities and managing business pursuits with informed judgement. An in-depth understanding of all facets of facilities management, and business operations is fundamental to your role, as is extensive experience in program management and progressive leadership responsibility. Your qualifications may also be matched by substantial professional experience in lieu of formal education.
    Operations run 24x7 therefore your responsibilities extend beyond traditional boundaries to ensure continuous availability of critical systems and the facilities' infrastructure while maintaining exceptional appearance and first-class maintenance of facilities to provide outstanding customer service to high-level dignitaries and senior executive stakeholders.
    An adept leader, you're no stranger to navigating large-scale projects with finesse. Your expertise in resource management, strategic planning, and process improvement is surpassed only by your commitment to balancing stakeholder expectations with concrete business outcomes. Your eye for compliance and your strategic mindset ensures that each contractual requirement is not just met but exceeded. As a navigator of complexity, you are prepared to architect the integration of project data, optimize resource allocation, and achieve operational excellence across the board.
    This role will be located in Alice Springs, Australia at a 4,400-acre facility with approximately 687,000 square feet of mission and support space. The Deputy Program Manager will be expected to travel between our facilities in Alice Springs and the local area. This position is expected to be onsite 100%.
    What You'll Do
    As a Deputy Program Manager (DPM), you will:
    + Experience working in 24x7 mission-critical environments supporting facilities construction, operations, and maintenance, and support services where continuous availability of facility infrastructure is essential and of the highest priority
    + Display strong technical, programmatic, and personal leadership skills
    + Knowledgeable of the guidelines provided by the Federal Acquisition Regulations (FAR)
    + Professional certification such as PMP, CFM, PE, FAC-P/PM Mid-Level, or Defense Acquisition Workforce Improvement Act (DAWIA) Level 2 certification in Program Management
    + Responsible for the execution of the SOW within the cost and on schedule to include but not limited to: Ensuring community of support during Contractor personnel change; Interfacing Contractor Officer (CO), COTR, and Chief of Facilities; Delivery of all contract requirements; Managing subcontracts and be responsible for the performance and conduct of subcontractor personnel
    + Strategic Oversight: Command the planning, resourcing, and execution across multiple programs/projects, ensuring alignment with business and product line strategies
    + Financial Stewardship: Scrutinize and sanction financial frameworks and reports, maintaining the integrity of management reserves and expenditure
    + Holistic Integration: Champion cross-functional team efforts to deliver a synchronized service that addresses every angle of the Government's requirements
    + Risk Management: Strategize and allocate funds for risk mitigation, safeguarding project outcomes
    + Communication: Communicate effectively with all customers, and maintain a transparent and proactive dialogue with the Government, ensuring clarity and prompt resolution of issues
    + Customer Service: Demonstrate strong customer service skills
    + Regulatory Adherence: Vigilantly enforce all contractual, regulatory, and compliance mandates in partnership with the contracts team
    + Possess an active TS/SCI U.S. Security Clearance with Counterintelligence polygraph or Host Nation TS/PV clearance
    + A minimum of 7 years of prior relevant PM and Intelligence Community (IC) experience managing a large (250+ person) multi-disciplinary workforce including tradesmen, engineers, warehousing personnel, and other base operating support staff
    Preferred Qualifications
    + 7 years of experience building and sustaining high-performing integrated teams
    + 5 years of experience working with business strategy
    + 5 years of experience developing project execution plans, schedules, and budgets
    + 5 years of experience supporting the Federal and/or Intelligence Community
    + 5 years of experience with long range business plans
    + Knowledge of process improvement models (e.g. LEAN/Six Sigma, ISO 9000)
    + Proficient knowledge and experience in the use of project management concepts to manage items including, but not limited to: project schedule, scope, cost, risk, and deliverables and related metrics.
    + Experience planning and implementing large-scale facility and logistics projects
    + Knowledge of U.S. government exercise or crisis management communities and experience planning, coordinating and executing support to special events
    + Familiarity with 24/7/365 operational environment
    #SF
    Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
    KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.
    This advertiser has chosen not to accept applicants from your region.

    Program Manager, Supply Chain

    Sydney, New South Wales Amazon

    Posted 24 days ago

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    Job Description

    Description
    - Support the execution of supply chain programs and projects under senior program manager guidance
    - Maintain program tracking tools and create regular status reports
    - Coordinate meetings and facilitate communication between cross-functional teams
    - Collect and analyze basic supply chain metrics and data
    - Assist in developing process documentation and standard operating procedures
    - Help monitor program timelines and identify potential risks
    - Support inventory management and supplier relationship activities
    Basic Qualifications
    - 2+ years of program or project management experience
    Preferred Qualifications
    - Knowledge of Lean principles and DMAIC methodology
    - Experience in MS Access and SQL
    - Experience in requirement gathering and ability to write clear and detailed requirement document
    Acknowledgement of country:
    In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
    IDE statement:
    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
    This advertiser has chosen not to accept applicants from your region.

    Program Manager, Amazon Business Operations

    Sydney, New South Wales Amazon

    Posted 3 days ago

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    Job Description

    Description
    This role is based out of Sydney AU.
    Amazon Business (AB) is re-inventing B2B eCommerce by offering business customers of all sizes the same advantages Amazon has already brought to consumers including broad selection, low pricing, and great customer service. WW Amazon Business Operations is building the operations and supply chain solutions that will enable AB's rapid growth by re-engineering many parts of our supply chain to offer bulk, consolidated, pallet deliveries and many other services that business customers require. As an early team member in AB AU, you will be involved in helping re-imagine what a B2B supply chain should look like and playing a key role in the technology that will power our supply chain.
    We are looking for Program Managers in AU with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional and technology projects and programs. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. This role will provide a great opportunity to build the foundations of Amazon's B2B supply chain in AU, and will work extensively in launching features in the complex last mile delivery space.
    Key job responsibilities
    - Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations
    - Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
    - Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
    - Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
    - Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
    - Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)
    - Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
    - Work with program managers and business leaders to communicate and impact critical business initiatives
    - Develop, implement, and govern KPI reporting for portfolio programs, providing visibility to milestones, and performance.
    - Engage other Amazon business units globally to share best practices and improve processes for Amazon Business operations
    - Create, communicate, and manage budget for projects
    A day in the life
    You'll partner with operations leaders to develop strategic initiatives, analyze data-driven insights, and guide program implementation. You'll facilitate cross-team collaboration, mentor program managers, and present recommendations to stakeholders. Your work will directly impact how businesses receive their products and shape the future of delivery operations.
    About the team
    We are a collaborative team focused on reimagining supply chain operations for business customers. Our mission is to create seamless delivery experiences through innovative solutions. We value diverse perspectives and foster an environment of continuous learning and growth.
    Learn More about Amazon Australia ( Qualifications
    - 3+ years of working cross functionally with tech and non-tech teams experience
    - 3+ years of program or project management experience
    - 3+ years of defining and implementing process improvement initiatives using data and metrics experience
    - Bachelor's degree
    - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
    - Experience defining program requirements and using data and metrics to determine improvements
    Preferred Qualifications
    - 3+ years of driving end to end delivery, and communicating results to senior leadership experience
    - 5+ years of communicating with and presenting to executive and senior audiences experience
    - Master's degree in supply chain, business, engineering, finance or related technical or quantitative field
    Acknowledgement of country:
    In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
    IDE statement:
    Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
    Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
    This advertiser has chosen not to accept applicants from your region.
     

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