8 Relations jobs in Australia

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.
**What will I be doing?**
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
·Manage Front Desk operations to ensure exceptional guest service and seamless shift transitions including meet, greet and direct Guests who enter the lobby area
·Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
·Lead and mentor the team, including rostering, training, and performance reviews.
·Handle guest feedback, complaints, and special requests with professionalism and initiative.
·Liaise with departments such as Housekeeping, Engineering, and Food & Beverage to ensure service excellence & maintain good communication and work relationships in all hotel areas
·Ensure compliance with Workplace Health & Safety, licensing, and RSA obligations.
·Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
·Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
·Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
·Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
·Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
·Maintain staffing levels to meet business demands
·Oversee emergency procedures and act as Fire Panel and EWS System controller during shifts.
·Maintain security of hotel systems, keys, and guest data.
·Uphold and promote brand standards and guest loyalty programs.
·Act in accordance with policies and procedures when working with front of house equipment and property management systems
**What are we looking for?**
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer service function
+ An ability to listen and respond to demanding Guest needs
+ Excellent leadership, interpersonal and communication skills
+ Accountable and resilient
+ Commitment to delivering a high level of customer service
+ Ability to work under pressure
+ Flexibility to respond to a variety of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in a customer service function or a similar role
+ A passion for delivering an exceptional level of Guest service
+ High level of IT proficiency
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
+ **Salary 76,515 per annum**
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Manager_
**Location:** _null_
**Requisition ID:** _HOT0BSRZ_
**EOE/AA/Disabled/Veterans**

**Requisition ID: 285500**
+ **Relocation Authorized: National - Camp**
+ **Telework Type: Full-Time Office/Project**
+ **Work Location: Karratha WA**
# Extraordinary teams building inspiring projects:
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.
Core to Bechtel is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report .
# Project Overview:
Pluto Train 2 is the expansion of a second LNG train at the existing Pluto LNG onshore facility near Karratha in Western Australia run by Woodside Energy?
Pluto Train 2 will process Scarborough gas and have an LNG capacity of ~5 million tonnes per annum. As part of the construction of Pluto Train 2, additional domestic gas infrastructure will be installed to increase capacity to ~225 Terajoules per day?
Woodside Energy has selected Bechtel to deliver the Engineering, Procurement, Construction and Commissioning scope of work for Pluto Train 2?
Woodside Energy is Australia's leading natural gas producer, and Bechtel is excited to be working with this key customer to help meet the increasing global demand for LNG as a transitional energy source.
# Job Summary:
As an Employee Relations Representative, you will be responsible for the interpretation and application of the relevant federal and state employment legislation. You will provide advice and administer the Pluto Train 2 Project Agreement. The Employment Relations team works closely with supervision, craft professionals and trade unions to drive meaningful outcomes and proactively mitigates various industrial relations risks. As part of the larger Workforce Services team, you will assist the team with questions relating to the Project Agreement and their application to Training, Payroll, and Recruitment.
# Major Responsibilities:
+ Works as part of a team to manage industrial and employee relations and communication to the workforce on an industrial construction site.
+ Case management of craft personnel.
+ Auditing of subcontractor employment relations management plan (ERMP) and audit of internal timekeeping.
+ Pro-actively supporting the implementation of the Project's environmental, safety and health systems by attending Pre-Start and Toolbox meetings daily, immediately correcting observed breaches, unsafe acts or conditions and in the event that correction is not possible - reporting observed breaches, unsafe acts or conditions.
+ Analyses immediate and/or anticipated industrial related issues, working to resolve issues promptly through the dispute resolution processes whilst ensuring management are aware of any trends or reoccurring issues.
+ Interpretation and application of relevant state and federal legislation, in addition to the _Pluto Train 2 Project Agreement._
+ Assist Workforce Services Administrators as required with roster and leave management.
+ Processing of change of conditions of employment.
+ Proactive provision of advice and instruction (training) to Project professionals (staff) and craft professional (workforce) personnel in relation to the Project (industrial) agreements and their application/interpretation.
+ Supports Bechtel Legal representatives by developing documentation, if required, in support of industrial matters which may result in claims, industrial disputes, or cases documented by professional craft employees.
+ Leading the in-field (first) response to any industrial incident and/or action (in accordance with industrial risk mitigation strategies and industrial relations contingency plans).
+ Supervision and coordination of union right of entry visits, including assisting the Workforce Services Representatives to escort union organisers to and from the Project, including to and from respective meeting locations with Bechtel professional craft employees on site.
+ When required, presentation of the Workforce Services component of the Project Orientation/Site Induction, collaborating with the Project HSE team in delivery.
+ In conjunction with the on-site ES&H representatives, supporting the on-site implementation of Environmental, Safety and Health programs concerning direct professional craft employees.
+ Understanding and personally complying with Project environmental, safety and health philosophy, systems, and requirements.
+ Other tasks as designated by the Workforce Services Supervisor.
# Education and Experience Requirements:
+ Tertiary qualifications related to human resource management/industrial relations whilst highly regarded for this role. Previous experience in an employee relations leadership/management role on a construction project will also be highly regarded.
+ Eight years of experience performing employee or industrial relations management, human resources, or similar functions in a construction company, EPC, or similar industry.
+ Experience and demonstrated success in human resources, industrial or employee relations, Workforce Services type roles on a construction site.
# Required Knowledge, Skills and Abilities:
+ Good analytical and judicious planning skills: able to prioritize, pivot and respond to conflicting priorities.
+ Excellent oral and written communication skills.
+ Proficient use of Microsoft Office software.
+ Previous employment relationships, employee or industrial relations, construction trades, leadership skills.
+ HSE legislative knowledge will also be highly regarded.
+ Experience and demonstrated success in human resources, industrial or employee relations, Workforce Services type roles on a construction site.
+ Must have the right to work in Australia and Training experience within an industrial environment is preferred.
# Additional Information:
_This position has responsibilities that include exposure to changing environmental, construction, and operational conditions, which may include: extensive walking in and around an active construction and/or operations site, climbing ladders, working at heights from work platforms including scaffolding, and mobile elevating work platforms (MEWPs), use of personal fall arrest equipment, walking and working on uneven surfaces, working in constricted and/or confined spaces, variable work shifts (e.g., day, night, weekends, 1st, 2nd, 3rd shift, etc.), and work in inclement weather. Some lifting may be required. Candidate must be able to use standard issued Personal Protection Equipment (PPE) required for each assigned task (i.e. respirator, harness, life vest, hearing protection, etc.)._
_The Pluto Train 2 Project is a Major Hazard Facility meaning this is a non-smoking site and no tobacco products i.e. cigarettes, vapes, lighters, tobacco - are permitted to be brought to the site._
# Total Rewards/Benefits:
For decades, Bechtel has worked to inspire the next generation of employees and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at Bechtel Total Rewards
# Diverse teams build the extraordinary:
As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. Click here to learn more about the people who power our legacy.
**#LI-JC1**
**_Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to_** ** **

**Additional Information**
**Job Number** 25111927
**Job Category** Rooms & Guest Services Operations
**Location** Sydney Harbour Marriott Hotel at Circular Quay, 30 Pitt Street, Sydney, New South Wales, Australia, 2000VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
**Leading Guest Services Teams**
- Utilises interpersonal and communication skills to lead, influence, and encourage the Executive Lounge team; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
**Education and Experience**
- High school diploma or equivalent; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. ?We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.

EOI: Guest Relations
Job ID
206589
Posted
13-Feb-2025
Role type
Part-time
Areas of Interest
Facilities Management
Location(s)
Perth - Western Australia - Australia
+ **Join CBRE a global leader in Commercial Real Estate**
+ **Work Your Way - Part time opportunity**
+ **Perth | Land of the Whadjuk Nyoongar people**
We are looking for someone who is after part time work in the corporate sector to join our Work Your Way community to work with a renowned, prestigious financial institution.
It's your dedication to customer service, exceptional work ethic and strong people skills, that give you everything you need to deliver an amazing guest experience in the workplace.
**The Opportunity:**
+ Be the heart of the workplace and first point of engagement with customers
+ Elevate the customer experience through managing all guest arrivals and lobby hosting for a seamless arrival experience
+ Co-ordinate same day catering, audio visual and equipment requirements requested
+ Management of workspace, ensure operational standards are maintained and improved
+ Regain work-life balance with this part time opportunity: 7-day fortnight roster
**Our ideal person:**
+ Charismatic and empathetic individual who embodies the values of the company
+ Service-centric professional who is energetic, positive and confident
+ Approachable and skilled in building genuine rapport and fostering positive relationships
+ Is able to think quickly on their feet and problem solve
+ Works effectively in a team environment
+ Has intermediate skills in Microsoft Office Packages - Word, Excel, Outlook
+ Previous room booking, concierge, reception and/or coordination experience in a corporate reception, five star hotel or premium services environment is highly regarded
**What's in it for you?**
+ Earn money while making invaluable industry connections
+ Gain hands-on experience while working for one of our top financial clients
+ Rewarding career development opportunities across CBRE with free training and ongoing professional support
+ Being part of global leader who is dedicated to recognising and rewarding our employees in-line with the Company's RISE Values
Join our Community of Flexible Workers
At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued and heard. Because when you belong, we all succeed.
Our roles are full of opportunity, experience, and collaboration. If you haven't followed a traditional journey to get where you are, that's okay. We value all types of experience- the diversity and variety is what makes us unique.
Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
We look forward to hearing from you!
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**Beyond Assisting Guests, It's Ultimate Stay Creator at Parmelia Perth**
Nestled in the heart of Perth, Parmelia Hilton invites guests to enjoy urban sophistication and a gateway to the city's best attractions, including Elizabeth Quay, Kings Park, and vibrant cultural landmarks. Our on-site brasserie, Samuels on Mill, offers a refined dining experience celebrating Western Australian produce from land and sea, open daily from morning to night.
Beyond dining, Parmelia Hilton boasts 308 luxurious rooms, including 10 suites, an Executive Lounge, a heated outdoor pool, a fitness centre, and an extensive events floor. Ideal for business or leisure, Parmelia Hilton Perth blends comfort, style, and convenience in an iconic city setting.
**Welcome to A World of Opportunities**
Why do we enjoy working here? This is more than just a workplace.
Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.
_Parmelia Hilton Perth is more than a destination-it's a community, where team members find a rewarding career and guests discover the best of Perth_ .
**A World of Rewards**
+ Complimentary fresh and healthymealswhen on-duty catering
+ Smart Uniform is provided and laundered
+ Personal Developmentprogrammes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
+ A chance to make a differencethrough our Corporate Responsibility programmes - Find out what and how we are doing ( Team Member Travel Program:discounted hotel nights from $70 per night around the world with GO HILTON!
+ 25% off Food and Beverages(subject to individual outlets)
+ Team Member Referral Program -offered at a rate of $100 per successful referral
+ Modern and inclusiveTeam Member areas
+ Recognitionnon-stop all year long!
**Responsibilities:**
+ Be the vibe master at the Executive Lounge and Front Desk-making every guest feel like a VIP, every shift, every time!
+ Roll Out the Red Carpet: Elevate the experience for our VIP and long-stay Guests with top-notch service
+ Be the face of hospitality-lead with heart in the Lounge and Lobby, setting the vibe and the standard!
+ Swiftly addressing guest inquiries and special requests with tailored solutions
+ Expertly navigating Hotel Amenities and services, and always delivering above and beyond
**About You:**
+ Proven track record in a comparable position with Approved Manager License (or willing to obtain)
+ Have full Australian working rights and resides in the Perth Metropolitan Area (no sponsorship is offered)
+ Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
+ Strong English writing, reading and speaking communication, with a bonus for those who are multilingual
+ Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security
**WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!**
HospitalityIntegrityLeadershipTeamworkOwnershipNow
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Lounge Manager_
**Location:** _null_
**Requisition ID:** _HOT0BTM3_
**EOE/AA/Disabled/Veterans**

**AVP, Dealer Relations**
Tradeweb is a global leader in electronic trading for rates, credit, equities, and money markets. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world's largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.
Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.2 trillion over the past four fiscal quarters, topping $2.5 trillion in ADV for the first quarter of 2025.
Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues - and 2024 was our 25th consecutive year of record revenues.
Tradeweb is a great place to work, recognized in 2024 by Forbes as one of America's Best Companies (2024) and by U.S. News & World Report as one of the Best Financial Services Companies to Work For.
Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.
An exciting opportunity has arisen to hire for Tradeweb's busy Asian Dealer Relations Team (based in Sydney or Singapore). Working in a challenging and dynamic environment, the team enjoys the responsibility of maintaining the infrastructure and relationships with over 35 investment banks in the APAC region.
Main Responsibilities include:
+ Provide ongoing product and operational support/training to the dealer community on Tradeweb's products
+ Take ownership to ensure platforms perform as expected and investigate any issues. Implement checks to ensure issues identified
+ Support business growth together with Product Management team to roll out and develop new markets and initiatives
+ Manage successful rollout of product enhancements and new dealer implementations including initial meetings, setup, testing and liaising with technical and business teams to ensure smooth go-live
+ Manage dealer expectation and assist dealers with 1 st /2 nd line API and product implementation queries
+ Proactively seek opportunities to engage with Tradeweb's dealer community, looking for ways to improve collaboration and maintaining good working relationships on a day-to-day basis.
+ Solutions driven and keen interest in analyzing logs, able to escalate issues when necessary, with internal technical teams and manage dealer communication
**Essential Skills / Experience:**
+ Up to 3 years' experience working in a related industry, sound knowledge of fixed income products and markets beneficial
+ Finance or tech degree educated preferred but not essential
+ Able to prioritize tasks and maintain a professional approach under pressure
+ Results oriented and motivated to deliver excellent client service
+ Able to adapt to new technologies and workflows
**Private Policy Statement Link:**
Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google's technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 10 years of experience in an Employee Relations, or a similar role.
+ Experience in applying ER/Employment Legal advice across multiple APAC countries.
+ Experience conducting and advising on local disciplinary and investigation processes, reorganizations and consultation exercises, and performance management cases.
**Preferred qualifications:**
+ Experience working with Works Councils or Unions.
+ Ability to manage stakeholders and influence in a global organisation.
+ Ability to work across different identities.
+ Ability to manage multiple priorities and deadlines.
+ Ability to work and de-escalate conversations, situations or implementing mediation strategies.
+ Ability to collaborate across teams, regions, and time zones.
As a Regional APAC Employee Relations Partner, you will rely on the employment laws and standard procedures to interpret and apply Google policies to address all workplace concerns across APAC. This will include matters that may violate Google's HR policies as well as ensuring Googlers are being treated in areas such as reorganizations, promotion, performance management, pay and level.
In this role, your responsibilities include investigating and resolving workplace concerns, advising on and supporting the appropriate investigation or disciplinary processes and implementing appropriate action. This is an individual contributor role.Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field.
**Responsibilities:**
+ Conduct fair and timely investigations into allegations of violations of Google's HR policies or local law and policies to ensure fair treatment of all Googlers.
+ Ensure that the investigation or the complaint process and disciplinary proceedings are handled in a fair, thorough and timely manner consistent with local requirements.
+ Advise Partner teams on local investigation processes and advise on and support local disciplinary processes for non-HR policy violations.
+ Advise and help to resolve other workplace concerns to determine the appropriate approach in line with local processes and to ensure correct treatment of all Googlers e.g. concerns about the consistency of performance ratings, promotion, pay and level and any other behaviors that may breach the Standards of Conduct.
+ Review and advise on consistency of decision making and local processes for Reorganization.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: